HEADING TOWARDS FUTURE MOBILITY

Transcription

1 HEADING TOWARDS FUTURE MOBILITY EN ROUTE VERS LA MOBILITE DE DEMAIN CONFERENCE DE PRESSE PRESS CONFERENCE ALD AUTOMOTIVE ALD AUTOMOTIVE 14 MARS MARCH

2 ALD AUTOMOTIVE 01. FROM COMMITMENTS TO ACHIEVEMENTS 02. FOCUS ON ALD AUTOMOTIVE IN FRANCE 03.SPEEDING UP THE TRANSFORMATION 2

3 FROM COMMITMENTS TO ACHIEVEMENTS 01 I 2. KEY FIGURES 1. REMINDER OF OUR 2015 COMMITMENTS 3. PIONEER IN ALTERNATIVE MOTOR VEHICLES 4. CUSTOMER RECOGNITION 5. MAJOR INNOVATIONS 3

4 OUR COMMITMENTS FOR 2015 Geographic coverage CSR New Mobilities Innovation Service Quality 4

5 KEY FIGURES N 1 France Belgium Luxembourg Morocco Algeria Finland Bulgaria Latvia Russia Ukraine Mexico Set up in 48 countries 4 partners 41 subsidiaries 5

6 KEY FIGURES 2 acquisitions Gold Car Fleet (Spain) MKB Euroleasing/Autopark (Hungary, Bulgaria) 1 country expansion in Chile VEHICLE SALES > 214,000 PORTFOLIO > ACHATS vehicles worldwide 1.2 million +9% (excluding partners ) 100,000 outside of Europe +10.6% 229,000 1,900 Through manufacturing and +22% banking networks Large international accounts +9% CAGR ,000 to individuals 177,000 to retailers 110,000 Electronic sales 290,000 Vehicles 1.2 million tyres 4.8 millions days of short term rental 620 million Litres of fuel 6

7 A PIONEER IN ALTERNATIVE MOTOR VEHICLES ALTERNATIVE FLEET END 2015 hybrid PHEV Electric 9,700 Electric vehicles +38,5% 24,000 Hybrid vehicles +50% EVOLUTION OF CO 2 EMISSIONS g/km average CO 2 emissions for fleets CAGR Downturn in Parc ALD Livraisons g/km average CO 2 emissions for deliveries 7

8 MAJOR INNOVATIONS - FOR DRIVERS ALD ecodrive New energyefficient driving app New web portal for drivers Availabe on Smart Watch Contract details & vehicles Maintenance history Mileage update Service enquiry and online appointments Alarms on services Partners geolocation Vehicle selection and configuration NEW DESIGN, NEW FUNCTIONALITIES Warning sound in case of sudden braking or acceleration Good behaviour stickers, leading to a progression and upgrading of the driver s level Agility games outside driving events, featuring a quiz on environmental knowledge 8

9 MAJOR INNOVATIONS - FLEET MANAGERS Dedicated Fleet Management Platform CONTINUOUS IMPROVEMENT BASED ON FEEDBACK FROM THE CUSTOMER EXPERIENCE IMPROVEMENT OF USER EXPERIENCE MORE COMPLETE INFORMATION New design, dynamic graphs New reports incorporating key elements for fleet analysis including comparisons with ALD s fleet Additional export functionalities 9

10 CONCRETE ILLUSTRATION OF OUR INNOVATION APPROACH : THE DRIVER EXPERIENCE CHALLENGE Collect original ideas Identify talents Develop an Innov Actors community Promote the ALD Brand 3 month competition 321 teams 995 participants 155 schools 51 countries 6 finalists 62nationalities 2 winners 10

11 SERVICE QUALITY 82% Customer satisfaction rate +2.4% 82,5% Recommendation rate 38 Countries 98% Of the fleet +3.3% Aligned Customer and driver management processes MARKET AND CUSTOMER RECOGNITION Enquiry led 83,6% Driver satisfaction CAGR St 23 countries drivers 11

12 2015 RESULTS: A YEAR OF GROWTH Vehicles on 31 st December 2015 LLD Fleet Management Partenariat LLD LLD partnership % + 8% Growth in 2015 Fleet Management % LLD % 12

13 FOCUS ON ALD AUTOMOTIVE FRANCE 02 I 1. KEY FIGURES 2. OUR COMMITMENTS 3. MAJOR INNOVATIONS 13

14 RESELLING OF USED CARS A multichannel strategy UC sales breakdown Retail Enchères UC sales in % 13% E-commerce Garage intéressés 20% 62% UC resale characteristics: Average age Average mileage 45 months 106,000 km Including 22 % in exports 14

15 OUR COMMITMENTS Elected Client service of the year* for the 8 th year in a row 79.8% Customer satisfaction +1,5% 79.6% Recommendation rate + 2,7% Publication of our 1 st CSR report *Long term car rental category Inference Operations survey Viséo Conseil May to July 2015 More info on : 15

16 ALTERNATIVE MOTORS RATE FLOTTE ALTERNATIVE FIN Hybrides Electriques 5,595 Hybrid vehicles +47% Electric vehicles +37% ÉVOLUTION DES ÉMISSIONS DE CO g/km Average CO 2 emissions per fleet -4g Parc ALD Livraisons 113g/km Average CO 2 emissions for deliveries -2g growth decrease 16

17 INNOVATIONS IN 2015 CREATION OF OUR DIGITAL ECOSYSTEM myald PRESENTATION TITLE 17

18 INNOVATIONS IN 2015 TYRE CHANGE AT HOME WITH ALLO PNEU ALD CONCIERGE 18

19 SPEEDING UP THE TRANSFORMATION 03 I SOLUTIONS 1. ROLL OUT AND IMPROVE THE AVAILABLE SOLUTIONS 2. KEEP EXPANDING OUR PRODUCT AND SERVICE OFFER 3. THE MAIN CHALLENGES IN

20 ROLL OUT AND IMPROVE THE AVAIBLE SOLUTIONS Continue to roll out in all subsidiaries the solutions developed in 2015 All countries with a web or mobile version 41 countries 31 countries Increased flexibility for users New widgets and additional information Expanding driver satisfaction surveys Aligned customer and driver experiences 20

21 KEEP EXPANDING OUR PRODUCT AND SERVICE OFFER Fleet financing COLLABORATION PRACTICES Services for fleets TECHNOLOGY Car sharing Services for drivers Telematics data standardization, Usage selection MULTI- MODAL FLEXIBILITY MOBILITY Single card payment To manage all travels Combining different transportation methods.the car models and contract terms are determined by predefined criteria (digital showroom) Long term solution with the possibility to change vehicles every 2 years Occasional rental With the possibility to reset the odometer Medium term rental (1 to 12 months) 21

22 THE MAIN CHALLENGES IN 2016 Increased market shares Improved quality and perception of our services for our customers Geographic expansion 1 country expansion PERU Flexible and Innovative products Global alignment of customer experience Business consolidation 2 acquisitions PARCOURS (France, Belgium, Portugal, Spain, Luxembourg) BRIGHTLEASE (Netherlands) Issue: develop leasing products for individuals 22

23 EXECUTIVE COMMITTEE MEMBERS Michael Masterson, Chief Executive, British Kent Bjertrup, Sales Director Danish Pascal Serres, Deputy Chief Executive Officer, French Gilles Momper, Chief Financial Officer French Tim Albertsen, Deputy Chief Executive Officer, Danish John Saffrett, Head of Resources, British 23

24 CONTACTS ALD Automotive Faustine Sarrazin FD COM Franck David Société Générale Antoine Lhéritier

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