CETP ADMINISTRATION GUIDE

Transcription

1 CETP ADMINISTRATION GUIDE

2 CETP ADMINISTRATION GUIDE TABLE OF CONTENTS An Introduction to CETP... 3 Background and History CETP Certifications and Curriculum Map... 5 Titles and Descriptions of Training Materials...6 The CETP Certification Process... 8 Recognized Standards for Valid Certification Programs Elements for Credible Certification Programs Development, Implementation and Maintenance Processes Certification Requirements... 9 Certification Testing Procedures Test ResuIts CETP Credentials Retesting/Due Process CETP Class Preparation Technical Training and Adult Education Preparing for CETP Presentations Preparing for the First Instructional Presentation of the CETP Materials Necessary Adjustments in Instructional Delivery Instructional Delivery System Features Ordering CETP Materials and Tests Student Modules and Instructor s Guides Certification Examinations CETP Instructors The Role of CETP Instructors Information for CETP Instructors Estimated Time Frames for CETP Classes Class Size Equipment And Supplies Classroom Design Submitting Corrections/Revisions Using the Industry Feedback Form CETP Test Proctors The Role of CETP Test Proctors Information for CETP Test Proctors CETP Answer Key Basic Principles and Practices of Propane - Textbook Propane Delivery - Textbook Plant Operations Basic Certification Vapor Distribution Systems Operations Transfer System Operations Appliance Installation Applying Basic Electricity Principles to Service Propane Appliances Large Industrial/Commercial Gas Fired Equipment Connection & Service...81

3 Curriculum Maps of CETP Certification Areas...86 Basic Principles and Practices of Propane E-Learning...86 Basic Principles and Practices of Propane Textbook...86 Propane Delivery E-Learning...87 Propane Delivery - Textbook...87 Plant Operations Basic Certification...89 Vapor Distribution Systems Operations Module Map...90 Transfer System Operations Module Map...91 Appliance Installation Module Map...91 Appliance Basic Electricity Principles to Service Appliances Module...92 Large Industrial/Commercial Gas Fired Equipment Connection & Service Module Map...92 CETP Forms...93 NPGA CETP Certification Test Order Form...94 Propane Education & Research Council Industry Feedback Form...95 Certified Employee Training Program (CETP) Order Form...97

4 An Introduction to CETP Background and History Since its inception in 1988, the Certified Employee Training Program (CETP) has provided professional training material to thousands of employees in the propane industry. Additionally, CETP provides employers a valuable tool for satisfying one of their most basic responsibilities-employee training coupled with verifiable thirdparty documentation of that training. The conceptual mission and goals of the Certified Employee Training Program (CETP) are to: Encourage professionalism and integrity in the propane industry. Raise the level of technical competency of persons working in the propane industry. Establish job performance norms with which beginning employees can be evaluated. Create an incentive for personal improvement for employees of the propane industry. CETP gives trainers and employers a formal structure for (1) training employees, (2) testing their knowledge and skill levels, and (3) documenting their successful completion of a training program. Combining hands-on activities with written evaluations, CETP assures that workers have both the knowledge and skills needed to do their jobs safely. Once they have successfully completed CETP--and that success has been verified-- workers receive a certificate, wallet card and uniform patch attesting to their professional training. Sometimes called a model curriculum, CETP training material is designed to be adaptable for use in community college, trade school, seminar, in-house training, or self-directed study settings. CETP represents the propane industry training standard, and provides the basis for attainment of professional competency credentials for propane industry personnel. The program is based on prevailing industry authoritative sources, and offers a program in instruction, study materials and testing, and requires employer verification of skills. In its fifteenth year as the model technical training curriculum for the propane industry, the Certified Employee Training Program is a mature training and skills 2008 Page 3

5 certification program. Widely used in the propane industry it is the basis for state jurisdictional licensure programs in states such as Maine 1, Maryland, Michigan, Missouri, New Jersey, Pennsylvania, and Vermont. To date, in excess of 137,000 employee test records and 124,000 on-the-job skills assessment records have been processed and archived. Of the total number of employees who sit for certification testing approximately 91% are ultimately certified in the pertinent certification area. Certifications and tests do not represent the total usage and impact of the CETP program, as it provides a personal professional reference library for on-going use for the participating employee, and a reference for on-going training efforts within many propane-marketing companies. Further, some companies use a version of the Basic Principles and Practices [of Propane] developed for company office personnel (which does not include certification testing) to train clerical and office personnel. With the exception of certification area 8.0 Large Industrial/Commercial Gas-Fired. Equipment Connection and Service (which is limited to a certification examination and integral application worksheets), certification requires the candidate to score at the mastery level (currently, 70%) on the certification area examination and to complete an on-the-job skills assessment administrated by a company supervisor or qualified skills evaluator. 1 Maine uses CETP and supplemental natural gas training modules developed by Industrial Training Services to qualify both propane and natural gas employees for licensure Page 4

6 2008 CETP Certifications and Curriculum Map Bold Type Numbers and Titles and Double-Line Boxes Designate Certifications Offered Basic Principles & Practices (20 Modules) AVAILABLE IN A TEXTBOOK AND CETP E-LEARNING DVD Prerequisite Certification to all others except 2.3 Operating a Transport to Deliver Propane Propane Delivery Operations and Cylinder Delivery CETP E-LEARNING DVD TEXTBOOK Bobtail Delivery Operations CETP E-LEARNING DVD TEXTBOOK Operating a Transport to Deliver Propane (17 Modules) Basic Plant Operations Maintaining ASME Tanks (12 Modules; 13 th Module Converting Tanks from Ammonia Service optional) Maintaining DOT Cylinders (6 Modules) Operating Dispensing Equipment to Fill Containers (6 Modules) Maintaining Bulk Plant Equipment (9 Modules) Vapor Distribution System Operations Layout Design & Selection of a Vapor Distribution System (10 Modules) Preparing & Installing Vapor Distribution System Components (25 Modules) Designing & Installing Dispenser Transfer Systems Appliance Installation Applying Basic Electricity to Service Propane Appliances Large Industrial/ Commercial Gas-Fired Equipment Connection & Service Operating a Cylinder Delivery Vehicle (16 Modules) Optional Plant Operations Certifications Operating a Truck, Tank Trailer or Tractor/ Trailer to Deliver or Relocate ASME Tanks (10 Modules) Performing Cargo Tank Product Transfers (12 Modules) Performing Railcar Product Transfers (6 Modules) Maintaining DOT Inter-modal (IM) Tanks (11 Modules) Bobtail Delivery Operations (2.2) & Cylinder Delivery Operations (2.4) are offered as an optional combined certificate (All Delivery Certifications require completion of Modules 1 6 of Propane Delivery Operations, formally Delivery Basics (2.1) Basic Principles & Practices, Propane Delivery Operations & Cylinder Delivery, and Bobtail Delivery are all available via CETP E-Learning DVD 2008 Page 5

7 Titles and Descriptions of Training Materials The training materials are designed as a learning resource and career development resource for the individual employee. Training materials should be supplied for each participating employee for each certification area being taught. The only other material needed by the employee is a copy of NFPA #58 for Basic Principles and Practices in Propane and NFPA #54 and #58 for the other certification areas. The certification areas are described below. Basic Principles and Practices in Propane (Available in either in a CETP E-Learning DVD or Textbook) Basic Principles and Practices is a prerequisite to the more advanced classes (except for Transport Delivery), and includes modules covering the physical properties and combustion characteristics of propane, identifying propane industry standards, safety codes and regulations, identifying the basic parts of tanks, cylinders, and bulk storage installations, maintaining a safe working environment, identifying commonly used hand tools and supplies, and serving the customer. Propane Delivery Propane Delivery includes inspecting, maintaining and operating propane delivery vehicles, filling propane storage containers, and making customer deliveries of propane. Propane Delivery Operations (same as the previous Propane Delivery Operations) is not a certification, nor a prerequisite course component of the Propane Delivery certifications. However, knowledge objectives from Propane Delivery Operations are included in each of the delivery certification examination test question batteries and, the skills assessment for Propane Delivery Operations must be completed, documented, and the skills evaluation form received by Industrial Training Services, Inc. in order for the certification candidate to become certified in Operating a Bobtail to Deliver Propane, Operating a Transport to Deliver Propane, Operating a Cylinder Delivery Vehicle to Deliver Propane, or Operating a Truck, Tank Trailer or Tractor/Trailer to Deliver or Relocate ASME Tanks. The certifications offered in Propane Delivery are: Propane Delivery Operations (Textbook or CETP E-Learning DVD)* Cylinder Delivery (Textbook or CETP E-Learning DVD)* Operating a Bobtail to Deliver Propane (Textbook or CETP E-Learning DVD) Operating a Transport to Deliver Propane Operating a Cylinder Delivery Vehicle to Deliver Propane Operating a Truck, Tank Trailer or Tractor/Trailer to Deliver or Relocate ASME Tanks Plus a combined certification: Operating a Bobtail or Cylinder Delivery Vehicle to Deliver Propane *Note: "Propane Delivery Basics" and "Cylinder Delivery" are contained in a single text and E-Learning DVD. Students who are only seeking certification in "BobTail Delivery", and thus do not need instruction or certification in "Cylinder Delivery" do not need to take modules 7 through 9. Plant Operations Plant Operations covers identifying and installing valves in propane storage containers, identifying and installing gauges in propane storage containers, removing propane from tanks and cylinders, inspecting, maintaining, and requalifying propane tanks and cylinders, and unloading propane transports and rail cars Page 6

8 Plant Operations will offer one standard certification area with three optional specialized certifications. The standard certification area in Plant Operations Basic Certification consists of the following: Maintaining ASME Tanks Maintaining DOT Cylinders Operating Dispensing Equipment to Fill Containers Maintaining Bulk Plant Equipment The optional specialized certification areas in Plant Operations are: Performing Cargo Tank Product Transfers Performing Railcar Product Transfers Maintaining DOT Intermodal (IM) Tanks Vapor Distribution Systems Operations Distribution System Operations covers installing propane storage tanks and cylinders, vapor regulation and metering systems, vapor distribution systems, liquid distribution and vaporizer systems, inspecting and pressure testing propane piping systems, and installing and testing cathodic protection systems. The certification areas in Vapor Distribution Systems Operations are: Layout, Design and Selection of a Vapor Distribution System Preparing and Installing Vapor Distribution System Components Transfer System Operations Transfer System Operations covers maintaining and troubleshooting pumps and metered delivery systems and propane compressors, maintaining propane valves, flow monitors, and hoses, and inspecting and maintaining liquid transfer systems. Appliance Installation Appliance Installation is a prerequisite to Appliance Service. Appliance Installation covers placing propane utilization equipment into service, identifying the fundamental principles of venting and ventilation, pressure testing and leak checking propane piping systems, controlling propane/air mixtures for proper combustion, and sizing and installing natural draft venting systems. Basic Electricity for Propane Appliances (Appliance Service) Appliance Service covers identifying troubleshooting skills in electrical circuits/systems, measuring electrical quantities, identifying operating characteristics and components of common sensing devices, and troubleshooting control devices basic to gas operated equipment. Large Industrial/Commercial Gas-Fired Equipment Large Industrial/Commercial Gas-Fired Equipment covers determining gas supply requirements for large industrial gas fired equipment; identifying characteristics and functions of valve trains and ignition safety systems used with large gas fired equipment; identifying characteristics and functions of safety controls and burner designs used with large gas fired equipment; and identifying system testing and start up procedures that apply to large gas fired equipment Page 7

9 The CETP Certification Process Recognized Standards for Valid Certification Programs Just as there are codes and consensus standards that apply to operations of the propane industry, there are consensus standards that apply to certification programs. These standards are the results of years of work by trade associations, academic institutions, and standards organizations. Examples include the American Society for Training and Development (ASTD), the International Association for Continuing Education and Training (IACET), International Board of Standards for Training, Performance and Instruction (IBSTPI), and the American Society of Association Executives (ASAE). 1. Elements for Credible Certification Programs Fundamental consensus standards for certification programs require: a. Established and Communicated Certification Requirements In order to meet this standard, there must be a set of requirements for certification as determined by the certifying organization. Those requirements must be communicated with the stakeholders who have an interest in the certification program. b. Content Validation requires two important elements: (1) Program content must be based on a Job (Task) Analysis (2) Subject Matter Review by Experts, qualified by their experience as practitioners in the field c. Valid and Reliable Assessment of Candidates Knowledge and Skills (1) Valid Assessment must measure important job related knowledge and skills (2) Reliable Assessment must meet psychometric (valid testing) standards and yield consistent measurement results d. Legally Defensible Assessment Program Protocols assure that discrimination against any candidate for certification is not intentional, inadvertent and, to the extent possible, does not occur 2008 Page 8

10 2. Development, Implementation and Maintenance Processes To meet these standards for certification program validation it is necessary to establish formal processes for development of the instructional delivery system (training curriculum) to offer adequate preparation opportunities for certification candidates. Although training can be delivered in a number of instructional delivery methods (instructor-led, computer-based, multi-media, teleconferences, Internet-based) each instructional delivery system must be legally defensible and conform to the principle of Internal Validity-each delivery system offered must provide all training elements required to prepare the certification candidate for successful mastery of the certification assessment. Instructional delivery system processes must also direct certification program implementation and maintenance. Implementation methods must be consistent with the fundamental requirements for valid certification programs. Proper certification program maintenance is the mechanism for keeping the certification program current with changing regulatory requirements, technology, and generally accepted standards of the industry, profession or trade. The processes required for developing, implementing and maintaining CETP in keeping with standards for certification program validation are shown in the diagram on the following page. 3. Certification Requirements The National Propane Gas Association s CETP Certification Committee (CCC) has established CETP certification requirements as a candidate s meeting two criteria: Passing the Certification Area Examination by scoring at the designated Mastery Level Score or higher, and Documentation of completion of the Performance-Based Skills Evaluation, an on-the-job (OJT) training and skills performance evaluation Page 9

11 Certification Testing Procedures 1. Industrial Training Services (ITS), Murray, KY, and Castle Worldwide are the recognized testing agencies designated and authorized to provide the following services in relation to CETP certification testing: a. Test proctor registration b. Processing of test orders c. Grading certification tests d. Sending testing notifications, certificates and other credentials e. Maintenance of candidate records f. Releasing test results (upon proper authorization by testing candidates) 2. The test proctor is provided with a complete set of test instructions The following guidelines have been established regarding the use of test proctors: Proctors must register with Castle Worldwide by registering at Tests will only be released to registered proctors. Proctors may not be participating as a student in the class (es) where test(s) are administered. State and/or local codes may require an independent test proctor who is not an employee of the same company. A complete set of test instructions is provided for each employee who is testing. 3. The certification test must be administered as a closed book test. The testing must be monitored by the proctor to ensure that the only materials available to the employee testing are NFPA #58 and #54, which are used as references for technical data which may be required by particular test questions. 4. All test packets must be kept closed prior to testing, and the seal on the envelope should only be broken by the individual employee at the direction of the test proctor at the start of the testing session. 5. As each employee completes the test, the employee should place all test materials in the original envelope, seal the envelope and present the sealed envelope to the test proctor. 6. All written test materials for the session, including any extra test packets not used, must be returned to Industrial Training Services, Inc., in Murray, KY no later than 10 days from the testing date Page 10

12 Test Results Test results are only released (1) after successful certification testing and (2) upon receipt of the completed Skills Assessment Evaluation Affidavit. If a student chooses to share his/her test results, he/she can either sign the release statement on the test answer sheet by which the individual authorizes Industrial Training Services to release an additional grade report to either (1) the individual s employer or (2) the course instructor, if requested, or if taking the NPGA CETP Certification test on-line, choose to share their records. CETP Credentials Upon successful completion of both the Certification Test and the required Skill Assessments, each student/employee is issued a Certificate of Completion, a uniform patch and a wallet card. No credentials are issued unless both parts of the CETP certification (Certification Test and the Skills Assessments) have been completed. In cases where Skill Assessments are completed after the final tests have been taken, students/employees have no more than 12 months from the date the test was taken to submit the skills assessment to the appropriate testing facility. After 12 months, scores will be invalidated. On-line Test Candidates: Paper test Candidates: CASTLE Worldwide Industrial Training Services, Inc. 900 Perimeter Park Drive, Suite G 310 C.C. Lowry Drive Morrisville, NC Murray, KY In addition, the Basic Principles & Practices (BPP) prerequisite must be met prior to being certified in the more advanced CETP categories, with the exception of the Transport Delivery certification. No advanced credentials will be issued to candidates who have not satisfied the BPP prerequisite. Test results will be destroyed 12 months after they are graded if the prerequisite is not subsequently met. Retesting/Due Process Students/employees may re-take one or more certification tests. An additional fee is charged for each attempt, and all proctor requirements must be met. Actual written test documents are retained by ITS for 60 days after they are submitted. Questions regarding the actual test documents must be submitted in writing to ITS within this time. Testing Irregularities Test items are monitored regularly by the sponsoring organizations to assure their validity. In addition, ITS personnel monitor aggregate test group scores and field feedback to assure there are no irregularities in the testing environment. Irregularities are reported to the sponsoring organization and investigated. Americans with Disabilities Act Issues 2008 Page 11

13 Examinations and courses related to certification are subject to the Americans With Disabilities Act (ADA). A disabled individual must have an equal opportunity to obtain the same result as any other applicant, i.e., an equal opportunity to demonstrate the skills, knowledge and achievement that the certification examination is intended to measure. The most common accommodations requested by and provided to disabled individuals in connection with a certification program are extra time to take the examination or a reader to administer the exam orally. Authorization to administer CETP examinations orally must be obtained in advance of the test day from ITS, either by phone (270/ ), fax (270/ ) or e- mail. It is recommended that instructors or course sponsors provide an opportunity for candidates to indicate (discreetly) whether such accommodations are required Page 12

14 CETP Class Preparation Technical Training and Adult Education Instructors should keep the following principles regarding technical training and adult education in mind throughout the processes of module presentation planning and execution. 1. Technical training is targeted to adult learners who have identified jobrelated needs. 2. Technical training is operation and task-based. 3. Technical training is designed to convey stated learning objectives (performance criteria) and to enable participants to successfully meet performance objectives. 4. Learning and performance objectives must be measurable. 5. Applicable industry standards and regulatory codes must be included in technical training. Instructional materials and instructor presentations must be consistent with the codes and standards where identified standards and codes apply to learning objectives and described tasks. 6. Training media must be internally valid-they must contain the concepts and information that are required for learners to demonstrate mastery of concepts and to perform identified tasks. 7. Instructors must utilize reviews and check out activities to ensure that learners are clearly acquiring the concepts and information presented in instructional material, and that learners are prepared for post instructional testing (and to perform the skills in the skills assessment, if applicable). 8. The purpose of post-training testing is to require and allow the learner to demonstrate mastery of the performance criteria. Conversely, the primary goal of testing is not to grade or compare learners, nor to eliminate learners from performing on the job (unless the person demonstrates extreme deficiencies of required performance criteria). CETP instructors should also be fully aware and appreciate general principles of adult education, including: 1. Adult learners are typically motivated to learn and arrive with expectations that the learning experience will help them to improve job performance. 2. Adult learners must be treated with respect Page 13

15 3. Adult learners (like learners of all ages) will gain more from the experience if they can be physically involved and intellectually challenged. I. Khan, Budral Huda, (1997). Web-Based Instruction. Educational Technology Publications, Inc., Englewood Cliffs, New Jersey These percentages are only approximations, but they do indicate that learners will retain more if they can hear the material presented rather than if they just read the material. They will retain more if the instructor asks them to explain what they heard or read. In other words, people remember what they did or said in training better than what they were told in training. The emphasis here is not only on doing, but on a combination of reading, hearing, seeing, and doing. 4. Adult learners bring personal experiences to the learning experience. Some of these experiences are positive and some are negative. It is the task of the instructor to relate training material to actual job performance and clarify proper procedures without passing judgment on negative past experience or past mistakes. 5. Some adult learners fear change, and can only accept change when they are able to recognize the benefits of change. (Learning by definition is a change in behavior.) In some cases the instructor is called upon to be a mentor and facilitator of change. 6. Some adult learners have learning difficulties. They may have difficulty with reading comprehension, interpreting graphics, mathematical concepts, verbal expression, or hearing or vision impairments. Good instructors will stay alert to individual learning difficulties and work to help learners compensate, while protecting the dignity of the learner Page 14

16 In addition to being a competent presenter of the instructional material, CETP instructors must be thoroughly familiar with the function and application of each feature and the methodology of the CETP instructional delivery system. Finally, CETP instructors must manage the instructional and learning experience of the certification candidates. Technical training instructors fulfill many roles in the course of training. Successfully performing these roles requires high-energy expenditure and personal involvement. Preparing for CETP Presentations Preparing for the First Instructional Presentation of the CETP Materials Instructors will find that the CETP instructional materials are comprehensive, and cannot be presented in a word-for-word approach. Much of the information is provided as a professional reference for use by employees and company managers to explain regulations, code requirements and procedures. To successfully present the materials in an effective manner, instructors will need to put in adequate preparation time, typically 2 to 3 hours for each hour of instructional time, and become thoroughly familiar with the CETP curriculum maps (located at the end of this publication), Certification Area modules, and the module learning (performance) objectives. A great resource is the CETP E-Learning DVD. The interactive graphics and learning activities can be used to demonstrate specific gravity, incomplete combustion and many other learning activities. Necessary Adjustments in Instructional Delivery For Classroom or Seminar Settings Instructors must also understand that the materials are based on task analysis and that the modules by necessity include all points that are essential to the performance of the identified task. Therefore, there may be duplication of subject matter in some modules, along with optional reference information that can be used by learners and propane companies outside of the certification process. Through experience, instructors will determine where there is subject matter duplication and learn to avoid repeating those items in presenting later modules. Instructional Delivery System Features 1. Regulation and Code References are identified where applicable to the tasks presented in the material. References incorporate the latest published editions of National Fire Protection Association (NFPA) codes 2008 Page 15

17 and currently published federal regulations from the Code of Federal Regulations (CFR). 2. Increased use of recently acquired photos and illustrations illustrate current technologies and equipment. Many of the photos and illustrations are taken from currently available CETP instructional material such as the CETP E-Learning DVDs. 3. Learning Aids (icons used to identify key points) are used in the material to point out codes, regulations, the need to consult company-specific policies and procedures, specific hazards and personal protection needs, and other key messages. 4. Supplemental Information sections are included at the end of some instructional modules to allow the employee to learn more about it outside of the CETP instructional sessions. 5. Reviews at the end of each module allow certification candidates to determine for themselves if they are ready for the certification examination and allow for additional personal or instructor follow-up. Ordering CETP Materials and Tests Student Modules and Instructor s Guides CETP training materials may be ordered either (1) through state propane gas association offices or (2) directly from Propane Resource Catalog. A sample copy of the order form may be found at the end of this guide in the Section, CETP Forms. When ordering CETP materials, be sure to allow adequate processing time (approximately 10 working days) and to order enough materials for additional students that may register. CETP instructional materials are ordered from Propane Resource Catalog at Prepayment by credit card is required; only state and regional propane gas associations may be invoiced. Unused materials may be returned for credit, provided they are (a) in resalable condition, (b) current edition materials and (c) returned within 60 days of the course completion Page 16

18 Certification Examinations NPGA CETP certification written examinations are ordered from ITS by fax at 270/ or phone at 270/ When ordering tests have the following information on hand to give the ITS operator: 1. Proctor name and address. Guidelines have been established regarding the use of test proctors: Proctors are required to register with ITS using the form found at the end of this guide in the Section, CETP Forms. Tests will only be mailed to registered proctors Proctors may not be participating as a student in the class (es) where test(s) are administered State and/or local codes may require an independent test proctor who is not an employee of the same company Tests will not be shipped to an individual company sponsoring the class, proctors must be identified 2. Test date 3. Instructor s name 4. Credit card billing information 5. Program sponsor 6. To whom the certificates are to be mailed At the time the test order is placed, ITS will assign an identifying group number, which will be indicated on the test proctor s instructions. This number is used by ITS for tracking purposes and is recorded on each student s answer sheet and must not be changed. On-line NPGA CETP Certification tests can be purchased the day of the test by going on-line to CETP Instructors The Role of CETP Instructors CETP is designed to be used successfully in a variety of settings, including the following: Self-directed study by certification candidates Propane company training programs Instructor-led seminars Vocational and technology schools 2008 Page 17

19 State propane gas associations and state propane educational council training programs Jurisdictional authority or trades council training programs Ideally, people who teach CETP material should be technically proficient, demonstrate strong interpersonal communication skills, and be competent group facilitators. Technical experts add to the training experience by being able to field questions from the audience based on actual experience. Currently, no instructor certification is required to teach CETP classes. Information for CETP Instructors As pointed out in the previous section on the role of the instructor, CETP instructors must be thoroughly familiar with the function and application of each feature and the methodology of the CETP instructional delivery system. Much of the instructor s knowledge of the methodology from previous CETP training materials is applicable to the new CETP training materials. However, the appearance of the materials and some of the instructional features will be new. In addition, instructors need to know that the new training materials take a taskbased modular approach. CETP materials will continue to use the proven instructional methodology of: 1. Prepare the learner 2. Present the learning (knowledge) objectives, in the context of codes, standards and procedures 3. Review and reinforce the learning objectives Therefore, it is vital that instructors utilize the features of the instructional materials to faithfully implement the instructional methodology. 1. To prepare the learner, introduce them to these CETP guidelines: (a) Table of Contents (b) Chart of Learning Aids (c) Learning Activities (d) Introduction to the material and module objectives At appropriate points where task performance procedures are presented learners are reminded to comply with company-specific policies and procedures. In addition to complying with NFPA 58 requirements, always strictly comply with company procedures for parking propane transport vehicles indoors Page 18

20 2. To facilitate review and reinforcement of the learning objectives, each module contains a Review (a) and a Performance Criteria Self-Check (b) of the learning objectives. An internal validity feature of this curriculum tracks each learning objective within the module s text, Review, and Performance Criteria Self-Check. The number following the underlined text in the instructor s guide refers to the same numbered item in the Performance Criteria Self-Check located at the end of each module. The underlined information may be used as a guide in reviewing for the Review and Certification Exam. Estimated Time Frames for CETP Classes The following estimated time frames may be used as a guide when planning your CETP classes. Remember, these are estimates based on: Adequate Instructor preparation Good time and classroom management practices, especially adequate organization, preparation and control of discussion Limited and focused use of props, audio visuals and other instructional enhancements Good use of overhead projectors, slides, or computer-projected instructional presentations (PowerPoint, etc) to assure coverage of learning objectives and reviews Instructors may find that their instructional hours decrease as they gain experience presenting the new modularized materials and refine their presentation methods and organizational approaches. Certification Area Estimated Instructional and Certification Testing Hours Basic Principles and Practices CETP Textbook 16 CETP E-Learning Basic Principles & Practices 10 Propane Delivery Operations and Cylinder Delivery CETP Textbook Propane Delivery Operations and Cylinder Deliver 8 CETP E-Learning DVD Propane Delivery Operations and Cylinder Delivery Operating a Bobtail to Deliver Propane CETP Textbook Operating a Bobtail to Deliver Propane 16 CETP E-Learning DVD Bobtail Delivery Operations Operating a Transport to Deliver Propane 16 Operating a Cylinder Delivery Vehicle to Deliver Propane Page 19

21 Operating a Truck, Tank Trailer or Tractor/Trailer Deliver or Relocate ASME Tanks 8 Plant Operations (Areas ) 16 Performing Cargo Tank Product Transfers 8 Performing Railcar Product Transfers 12 Maintaining DOT Intermodal (1M) Tanks 12 Layout, Design and Selection of a Vapor Distribution System 16 Preparing and Installing Vapor Distribution System Components 18 Transfer System Operations 16 Appliance Installation 18 Appliance Service 18 Large Industrial/Commercial Gas-Fired Equipment 16 *Up to 4 additional hours should be estimated for first time instruction of the material. Class Size Ideally, this material was designed for a maximum class size of approximately students. Equipment And Supplies Overhead or LCD projector, with extra bulbs Extension cords Projection screen A table to accommodate, the projector A lectern A side table for training materials and supplies A chalk board, dry marker board or large flip chart Flip chart markers, chalk, or dry markers NO.2 pencils Supplemental learning materials and associated equipment Video, VCR, monitor Slide/tape Computer projector Equipment cut-aways, etc Page 20

22 Classroom Design The training room must comfortably accommodate the students and trainers in addition to the equipment required. An open floor plan encourages participation and informality. This arrangement is designed to reduce tension and apprehension within the group. Submitting Corrections/Revisions Using the Industry Feedback Form Industry Feedback Form. The Industry Feedback form may be used to obtain feedback from any of the PERC Safety & Training materials. If you have a suggested improvement of the CETP materials or any of the PERC products, you may submit an Industry Feedback form either electronically by going to by filling out the form located in the CETP Forms section, or by sending in the form included with all PERC Safety & Training materials. CETP Test Proctors The Role of CETP Test Proctors Simply put, CETP test proctors safeguard the integrity of the Certification Examination program. Registered CETP test proctors: 1. Receive and protect CETP testing materials. 2. Administer Certification Examinations according to written testing protocols 3. Verify the identity of certification candidates 4. Ensure that certification candidates properly complete computer-scored test answer forms 5. Prevent unauthorized use or reproduction of testing materials 6. Monitor the testing sessions to assure the legal defensibility of the Certification Examination program (no discrimination against a candidate) 7. Collect and forward all testing materials, including unused test packets to Industrial Training Services for processing Test proctors should have no direct interest in the performance of any candidate for certification, but are authorized to monitor persons sitting for certification exams to ensure that they can properly complete Scantron answer sheets and to read questions and multiple choice answers without interpretation or inflection to a candidate. Additionally, test proctors may identify candidates who, due to a lack of reading skills or other difficulty, may require accommodation (such as an orally administered certification examination). Upon prior notice to the CETP Testing 2008 Page 21

23 Program Administrator at ITS, arrangements and authorization for an orally administered certification examination will be made. Information for CETP Test Proctors Individual CETP Certification Examinations are shipped in tape-sealed envelopes for each testing group. The name of the Certification Area and the test number are located on the bottom left-hand corner of the test packets so that you can verify that you have the correct tests for the certification candidate test group. A set of test proctoring instructions is sent for each test group. Key instructions include: The only material candidates may have on the testing session is NFPA 54 and 58 codes and the test packets. Proctors must validate candidate identify by examining a photo id bearing the candidate s signature (e.g. driver s license) before individual test packets are issued. All testing materials (instructions, test booklets and Scantron answer sheets) must be placed in the test envelope and sealed in the presence of the test proctor. Certification candidates may be expelled from the testing session for attempting to take the test for someone else, giving or receiving assistance of any kind, using books (except NFPA 54 and 58), notes, papers, or recording devices of any kind, creating a disturbance, attempting to remove test materials or scratch paper from the testing room, or failure to follow test administrator s (proctor) directions. In order for test results to be communicated to the candidate s employer or trainer, the candidate must sign and date the Release Statement on the Scantron answer sheet. It is the test proctor s responsibility to make this point clear to candidates for certification. In addition to these general examination administration instructions, proctors also receive written instructions explaining security procedures that apply to the delivery, handling and return of exams. Finally, the proctor must forward all test packets, including unused ones, to ITS using a delivery service that tracks packages. A completed, signed and dated Proctor Verification of Testing Process form must accompany the group tests. Test proctors receive the following instructions when tests are mailed: Instructions to Test Proctor Test Site Procedures and Regulations Instructions for Recording Answers Example of correctly completed answer sheet (scan sheet) 2008 Page 22

24 Instructions to Test Proctor Group # The purpose of these instructions is to address the implementation of testing, procedures. This will enable the ITS office to more effectively serve you. The success of the test administration depends on your cooperation. 1. At student sign-in to your training session, please ask for a photo identification showing a signature. This can be a driver s license, passport, or company photo ID. Check the signature on the 10against the signature on the sign-in sheet. As test proctor you may dismiss an examinee from the test session and notify ITS, in writing, of the action taken for any of the following reasons: Attempting to take the test for someone else Giving or receiving assistance of any kind Using notes, books, papers of any kind, listening devices, or recording or photographic devices (EXCEPTION: Code books NFPA #54 and 58 may be used as references while taking the exam.) Attempting to remove test questions and/or responses (in any format) from the testing room Failure to follow the test administrator s directions Attempting to remove scratch paper from the testing room Creating a disturbance The statement must be signed and dated and preferably have the name(s) and signatures of witnesses. 2. Distribute the sealed manila envelope, which contains an exam, answer sheet, and instructions to the examinee. 3. Each exam packet contains the Instructions for Recording Your Answers. Using the attached copy, review each item with the examinee(s). Please announce the following: Remind examinees that they are responsible for understanding and following the direction for completing their answer sheets properly. Examinees will receive no credit for any answers marked in the exam booklet. Sign the release statement on the front of the answer sheet. Announce that any answer sheet returned without the exam booklet will not be scored. Also the matter will be reported to the National Propane Gas Association Page 23

25 THIS IS NOT AN OPEN BOOK EXAM. (EXCEPTION: NFPA #54 AND #58 may be referenced while taking the exam. 4. After completion of the exam, the employee should insert exam and answer sheet back into the manila envelope and seal. Verify that exam booklets are returned to you. 5. The envelope(s) should then be collected and returned to the Industrial Training Services office for grading along with the completed Proctor Verification of Testing Process Form. 6. Mail exams to ITS within 10 days of test administration. 7. Please advise examinees that the certification process requires completion of the written exam (Knowledge Assessment) and the handson certification (Skill Assessment). Book Eight does not require a handson certification (skill assessment) In order to be certified, both the exam results and the completed Verification of Completion of Skill Assessment must be on file in the Industrial Training Services, Inc. office. Within thirty working days from the date the exam is received at the Industrial Training Services office, and provided verification of skill assessments have been received, we will issue individual exam scores and applicable certificates, patches, and wallet cards. 8. Please return all used and unused exams using a delivery service that can track the package. Testing Department Administrator Industrial Training Services, Inc. 310 C. C. Lowry Dr. Murray, KY Please call our office at 270/ if you have any questions. Test Site Procedures and Regulations The proctor at each test site observes common procedures. The success of the test administration depends on your cooperation. Follow the test proctor s instruction s regarding check-in procedures, exam distribution, seating and exam return. The test proctor is authorized to dismiss you from the test session and to report the action taken and your name to ITS for any of the following: Attempting to take the test for someone else Giving or receiving assistance of any kind 2008 Page 24

26 Using notes, books, papers of any kind, listening devices, recording or photographic devices Attempting to remove test questions and/or responses (in any format) from the testing room Failure to follow the test administrator s directions Attempting to remove scratch paper from the testing room Creating a disturbance Instructions for Recording Exam Answers A. Your answer sheet will be read by a scanner and must be completed accurately to ensure timely and efficient processing. Where required, you must both print information in boxes and fill in or grid the corresponding circles. The scanner cannot interpret information that is not gridded. If you make changes, be certain to erase completely. Scanning discrepancies typically occur when examinees make light marks or do not erase unintended marks completely. The computer-scoring process is subject to systematic, careful quality controls, including rescoring a sample of the answer sheets by hand. To assure accurate scoring, you are responsible for completing your answer sheet properly. You must: Use a soft lead pencil (#2) or a black or blue ink pen. Remember if using an ink pen you will not be able to erase cleanly any answer you change. For each question, be careful to mark the space that corresponds to the answer you have chosen for that question. Also, make sure you mark your answer in the row numbered the same as the number of the question you are answering. Make heavy marks, which completely fill the circle. Light or partial marks may not be read correctly by the scanner. Mark only one answer per question. If you mark more than one, the question will be scored as a wrong answer. Do not skip any questions. Erase cleanly any answer you change. Make no stray marks anywhere on the answer sheet. Do not bend, fold, or staple the answer sheet Page 25

27 After completing exam, insert the exam and answer sheet back in to the manila envelope, seal and return exam to the proctor/administrator. Any answer sheet returned without the exam booklet will not be scored and the examinee will not be allowed to retest. It is your responsibility to make certain you understand and follow the directions for completing your answer sheet. You will receive no credit for any answers marked in the exam booklet. B. Before you begin the exam, complete each of the following items on the answer sheet. 1. Name of Employee. Print your last name, first name and middle initial (as it appears on your driver s license) one letter to a box, omitting apostrophes, hyphens, and spaces. Fill in the letters of your name by marking the appropriate letter in the column below each letter that you printed. See the attached example of a completed scan sheet. 2. Social Security Numbers. Do not use dashes or spaces to separate the numbers. To ensure proper record keeping, your social security number is necessary. ITS does not release this information to anyone without your authorization. Write your social security number in the space provided. Completely fill in the appropriate circle in the column below each digit. 3. Test Date. Write the test date in the spaces provided. Fill in the appropriate circle in the columns below each month, day and year. Use the following for the numbers less than 10. (01, 02, 03, 04, 05, 06, 07, ) 4. Test Number. Write the number stamped on the front page of your exam booklet in the spaces provided. Fill in the appropriate circle in the column below each digit. 5. Test Group. DO NOT CHANGE THE NUMBER ALREADY WRITTEN IN THIS SPACE. This number is used by the Industrial Training Services, Inc. staff for tracking purposes. Fill in the circle in the column below each digit. If a number is not provided in the space, your instructor will give you the group number. 6. Instructor s Name. Please PRINT your instructor s name. Proctor s Name. Please PRINT your proctor s name Page 26