The Landscape of Mobile Apps for Cityworks

Transcription

1 The Landscape of Mobile Apps for Cityworks It s not a one size fits all world February 2015

2 What We Will Show You Today Your options for taking Cityworks out to field. The mobile options on different size devices. What we won t show - laptops.

3 Different Users. Different Needs. Different Apps. Let s start thinking about the best tool for each group of field users.

4 The Perplexing World of Cityworks Mobile What each option does, doesn t do and what job they re best suited for. Cityworks Field Mode Cityworks Native App Cityworks Web Mobile Freeance Mobile for Cityworks Note: all options are part of Cityworks technology stack

5 First Demo, Then Discuss Show different sized devices. Bring up each mobile option. Create service request. Create child work order.

6 The Mobile Devices 10-inch tablet 7-inch tablet Smartphone We are going to demo on Apple devices, but the apps look and work the same on Android devices.

7 Let s Demonstrate Workflow Open a service request and convert to work order. Find request, open, update, add labor, close. Open map, zoom to GPS, use layers, select asset. Create new work order, set template, edit details, add task and ELM, close

8 Description of Applications Cityworks Field Mode Cityworks Native App Cityworks Mobile Web (HTML5) Freeance Mobile for Cityworks Web-based browser Native app Mobile Web app Native app 100% of AMS features available. 30% of AMS features available. 30% of AMS features available. 95% of AMS features available. Desktop user interface. UI design for tablets/ smartphones. UI design for tablets only. UI design tablets/ smartphones. Can be modified. Cannot modified. Cannot modified. Can be modified.

9 Devices Cityworks Field Mode Cityworks Native App Cityworks Mobile Web (HTML5) Freeance Mobile for Cityworks Laptops and larger tablets. ios and Android devices. ios, Android and Windows devices. ios and Android devices. Runs in standard web browsers. Tablets and smartphones. Tablets and smartphones. Tablets and smartphones.

10 Typical User Profiles + Use Cases Cityworks Field Mode Cityworks Native App Cityworks Mobile Web (HTML5) Freeance Mobile for Cityworks Experienced w/ desktop. Create and assign work. Full editing. Primarily used in vehicle on a laptop or larger tablet. No GPS or photo collection. Supervisor or manager. Quickly check work status Limited editing. Used while standing right at the point of work being done. Can collect GPS and photos. Supervisor or manager. Quickly check work status Limited editing. Used while standing right at the point of work being done. Can collect GPS and photos. Crews and supervisors. Complete workflow. Full editing. GIS map editing optional. Used while standing right at the point of work being done. Can collect GPS and photos.

11 Connected and Disconnected Cityworks Field Mode Cityworks Native App Cityworks Mobile Web (HTML5) Freeance Mobile for Cityworks Connected only. Complete workflows. Map does not work in disconnected mode. Disconnected. View and modify existing WOs, SRs and inspections. Map does not work in disconnected mode. Disconnected. View and modify existing WOs, SRs and inspections. Map does not work in disconnected mode. Connected only. Complete workflow. No loss of current screen data when disconnected. Map does not work in disconnected mode.

12 Limitations Cityworks Field Mode Cityworks Native App Cityworks Mobile Web (HTML5) Freeance Mobile for Cityworks Must have large screen to view multiple windows. Cannot create new WOs and attach to map asset. Cannot create new WOs and attach to map asset. Does not run on Windows laptops or Surface tablets. Fingertip nav can be challenging. Limited record details. No custom fields. Limited record details. No custom fields. Does not operate in disconnected mode. Best with keyboard and pointing device. Simple workflows only. Simple workflows only.

13 Many choices. What to do?

14 Agile Evals - Focused and Fast 1. Select small team: ops, IT, mgmt. 2. Acquire mobile devices. 3. Pick 1 to 3 workflows for eval. 4. Establish evaluation criteria. 5. Install mobile software options. 6. Rapidly deploy mobile options to field. 7. Test mobile apps in eval workflows. 8. Review results.

15 Agile Eval Project - Timeline Pick department. Select team. Acquire mobile devices (if you don t already have). Define evaluation criteria. Install and configure eval software. Deploy enabled devices to small eval team. Week 1 Weeks 1, 2 Conduct evaluation in the field. Weeks 3, 4 Review results against eval criteria. Week 4

16 Q&A