Network Support Engineer

Transcription

1 Graduate Recruitment 2015 Role profile: Network Support Engineer We are the UK s innovation agency. We fund, support and connect innovative businesses, through a unique mix of people and programmes, to accelerate sustainable economic growth. We have a great purpose, and to achieve this we need great people working for us. For 2015 we re launching our first graduate recruitment scheme. If you are a determined, bright, goal-orientated person who will graduate in 2015, or who graduated last year, then you could be what we are looking for. For more information about Innovate UK please visit To find out more about the graduate recruitment scheme, visit and click on Jobs. For the profile, requirements and application process for the graduate Network Support Engineer role, read on. Join the UK s innovation agency Graduate recruitment Network Support Engineer role profile 1

2 Title: Graduate Network Support Engineer Directorate: IT Band: 5 Salary: 24,000-26,000 Reports To: IT Support Manager Location: Swindon Contract: Permanent Job purpose Innovate UK has a number of key internal and wider customer groups. There is a need to deliver highly performing and reliable IT systems and services to these groups to ensure the operational effectiveness of the organisation. The Network Support Engineer role will provide technical support to our expanding organisation, whether based in the office or on the road. It will be responsible for identifying and resolving issues reported by customers or partners. The successful candidate will use their network engineering knowledge and broader IT experience to diagnose and resolve critical issues. Key responsibilities and accountabilities Liaise with third party providers in relation to IT infrastructure needs Ensure Infrastructure support processes are documented and maintained Troubleshooting vendor devices and network related problems Diagnosing hardware and software faults related to IT infrastructure Assist Support Manager and wider support team in ensuring wider support needs are met across desktop and application support areas Recording and logging faults, activities and tasks Investigating and resolving network/server issues Update and maintain inventory & asset registers General network administration Ensure support provided in line with agreed service levels Person specification Qualifications To apply you must be educated to undergraduate degree level in one of the following areas: Information Technology, Computer Networking, Computer Engineering, Computer Science, Electrical Engineering or other numerate degree. You must be due to graduate in the coming year or have graduated in the last 12 months. We require a minimum degree classification of 2.1 or, if you have yet to graduate, a minimum expected classification of 2.1.Innovate UK reserves the right to withdraw your place on the Graduate Recruitment Scheme should you fail to obtain the minimum classification of 2.1. Graduate recruitment Network Support Engineer role profile 2

3 Experience Essential Understanding of structure of government Experience of report production to a high standard Experience of delivering work to tight deadlines Understanding of the wider Technology sector and with a broad and up-to-date understanding of important technology trends more generally Used to working as part of a team to achieve results Experience of high level data analysis Desirable Practical, hands-on experience within the Infrastructure architecture domain Completed a placement year or has relevant work experience in the field Experience of programming / scripting Understanding of key Innovate UK partner organisations such as the Research Councils Maintenance and management of data/records for audit and data integrity purposes Experience in process intensive service-orientated/research/competitive procurement environment in an innovation or research and development led organisation. Experience of working for or being involved with an innovative and forward thinking environment in either the public or private sector Skills Essential A proven team player Able to drive your own development Solution focused Technically inquisitive Developed negotiating skills Proven project work/management skills Self-organisation and a demonstrable ability to manage and prioritise a workload in order to meet tight deadlines Analytical and problem-solving, including the ability to quickly understand new and complex issues and to identify and apply solutions Strong communication skills (both written and oral), and the ability to produce clear, concise and accurate presentations and documents Able to build relationships and rapport with internal and external stakeholders Detailed spreadsheet and document management skills Demonstrably strong numerical skills with the ability to analyse data quickly Strong IT literacy including detailed spreadsheet and document management skills. Ability to manage demands of multiple stakeholders whilst protecting the integrity and ownership of documented processes The ability to respond calmly under pressure and to make impartial and well-considered judgments in complex situations as and when required The confidence to take calculated risks where necessary to deliver results The ability to thrive in an agile / changing environment (it is envisaged that the role will evolve over the coming months) Graduate recruitment Network Support Engineer role profile 3

4 Desirable Experience installing or troubleshooting LAN/WAN/WLAN networks Knowledge and experience with TCP/IP based networking including routers and switches OS / Server knowledge Active Directory Knowledge of network architecture CCNA qualified (Cisco certified network associate) Developed negotiating skills Interests Curious about technology and its applications An interest in the global innovation landscape would be preferred Interest in or awareness of global development issues desirable Awareness of and interest in the national and international political and cultural landscape and its impacts on the wider work of Innovate UK Travel Requirements The role is primarily office based in Swindon, however the candidate may be required to travel to London and other locations for a small proportion of his/her time. Graduate recruitment Network Support Engineer role profile 4

5 Innovate UK core competencies Thinking and problem solving Thinking and problem solving is about securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause and effect relationship. It is also about developing alternative courses of action that are based on logical assumptions and factual information and that take into consideration resources, constraints and organisational values. It is about making timely decisions, effective judgements, and taking action when appropriate while realising the impact to Innovate UK. Strategic awareness Strategic awareness is the ability to behave in a corporate manner and deliver operational results that meet the strategic aims of the organisation and its stakeholders. It is the ability to target and manage the factors, which can influence stakeholders. Influence Influencing is about securing the commitment of people without using one s position or authority. It is about knowing how to engage people s interest and commitment in a course of action. This is also about the ability to mediate and conciliate in difficult circumstances. Self awareness/self management Self awareness and self management is the belief in one s own capability and the willingness to put oneself in challenging situations while maintaining emotional control. It is about using that self-confidence and being persistent in continuously overcoming obstacles. It is demonstrating adaptability and flexibility to quickly adapt to varying environments and with different tasks, responsibilities and people in order to fit the urgency and importance of a given situation. It involves understanding and appreciating different and opposing perspectives on an issue and adapting one s approach while maintaining one s performance standards. Graduate recruitment Network Support Engineer role profile 5

6 Application process You should complete the on-line application form and pre-testing which is accessible at: (click on Jobs near the foot of the page) Please include a CV and a covering letter with your application. Your completed application form must be submitted no later than the date specified on the website and in other publicity, applications made after this time will not be considered. You will automatically receive an electronic acknowledgement that your application has been received. The diversity questionnaire section is separate and does not form part of your application. All applicants must be available to attend interview and assessment days as specified on the graduate recruitment site. Graduate recruitment Network Support Engineer role profile 6