Jabber Messenger Online Help

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1 Jabber Messenger Online Help

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3 Table Of Contents Welcome... 1 Welcome... 1 What's new in this release?... 1 Finding your way around... 3 Getting Started... 3 Contacts... 3 Community Groups... 3 Text Conference rooms... 4 What's on the main window?... 4 What is the Navigator?... 6 Setting your Presence Indicator... 6 How do I change default options?... 7 Log In, Log Out... 7 Shortcuts... 9 Right-click... 9 Cut, Copy & Paste... 9 Resizing Window Panes...10 Your contacts...11 What is a subscription?...11 The Subscription Request Window...11 Subscription Preferences...12 Add Contacts...12 Managing your contacts...13 Viewing your contacts...14 iii

4 Jabber Messenger Online Help Subscription Requests...15 Chatting...17 Chatting...17 Message Appearance...17 History...18 Working with transcripts...20 Offline messages...21 Community groups...23 Community groups...23 About the community groups tab...23 Managing your community groups...23 Sending broadcast messages...24 Chatting...25 Add a CG member to your contact list...25 Text conferencing...27 What is text conferencing?...27 Permanent and Temporary Rooms...27 Room Role and Presence Indicators...27 Room Filters ()...28 Using the Text Conferencing Window...28 Invitations to Conference Rooms...29 Room Participation and Membership Levels...29 Observers...29 Room Members...30 Room Owners...30 iv

5 Table Of Contents Room Moderators...30 Room Administrators...30 Membership Levels...30 Managing Your Membership...31 Creating Conference Rooms...32 Joining Conference Rooms...33 Chatting in Conference Rooms...34 Inviting Contacts to Conference Rooms...35 Favorite Rooms...35 Changing the room subject...36 Working with Transcripts...36 Filtering conference rooms...37 Room administration...38 Overview...38 Managing room members...39 Modifying room options...40 Moderating room users...40 Deleting permanent rooms...41 Identity Settings...43 Profile...43 Changing your password...43 Customizing your client...45 What are Options (Preferences)?...45 Session Preferences...45 Text Conferencing Preferences...45 v

6 Jabber Messenger Online Help Application Preferences...46 Message History Preferences...47 Presence Preferences...47 Auto-Away Preferences...48 Contacts Preferences...49 Subscription Preferences...49 Notification Preferences...50 Toast Preferences...51 Sounds Preferences...51 Chat Preferences Preferences...52 Preference Troubleshooting...53 Index...55 vi

7 Welcome Welcome Welcome to Jabber Messenger! What do you want to do? Learn my way around Jabber Messenger Find and add people to my contact list Talk to people (basic chat) Hold a conference (group chat) Broadcast a message Customize my client (set my preferences) Manage my contacts What's new in this release? Jabber Messenger (JM) has been extensively changed in the current release. If you used any of the JM 2.x clients, you will notice a number of differences. Flexible alerting Individual alerting preferences are available for instant messages, presence changes, broadcast messages, text conferencing, and text conferencing filters. Improved text conferencing The text conferencing interface has been expanded to enable you to more easily control your experience. Specify which rooms to join on start-up, bookmark rooms, create room filters, and use the expanded room administration tools. Dock & undock message windows Dock your message windows so that they are tabs in the JM interface or undock them so that they are individual windows. You can set all message windows to be dock or undock in the Tools > Options > Application tab. Observer contacts A new type of contact can appear in your contacts list. Observers are contacts who can view your presence, but you do not receive updates about their presence. Your contacts list displays an eyeglass icon ( ) next to these contacts. More extensive user preferences Customize the display environment, notifications, presence messages, and other facets of the user experience. Tabbed interface Chat messages, text conferencing rooms, offline messages, and broadcast messages appear in separate tabs. Easily accessed message history Internationalization and localization 1

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9 Finding your way around Getting Started When you first start using the Jabber Messenger client, you need to locate the people you want to talk to and add them to your contact list or room list. For the most part, you can find people in several different ways: Search for people and add them to your contact list. Search for community groups and join them. Search for text-conference rooms and join them. Contacts Once you add people to your contact list, they appear in the Contacts ( ) tab each time you log into Jabber Messenger. Next to each contact's name, you'll find a current "presence" that indicates whether the person is online and available to chat. To search for people and add them to your contact list: 1. Click the Contacts ( ) tab so that it is active. 2. On the main toolbar, select New > Contact. The Add Contact wizard appears. 3. Select the Search for a Contact radio button. 4. Click the Next button. The Add Contact wizard updates with new fields. 5. Enter information for the person you want to find (for example, the first name). 6. Click the Next button. The Add Contact wizard updates with the search results. 7. Select the contact that you want to add to your contact list. 8. Click the Add button. A request is sent to the contact to allow the subscription. If the contact accepts your subscription request, the person is added to your contact list. 9. Double-click the person in your contact list. A message tab opens in the center-pane of the client. 10. Enter your message in the bottom part of the chat area. 11. Press the Enter key on your keyboard or click the Send icon to send the message. Community Groups The Community Groups ( ) tab appears in the left-pane next to your contact list. Like your regular contacts, it lists the current status for members of the community groups if permission to view presence is allowed. To subscribe to community groups: 1. Click the Community Groups ( ) tab so that it is active. 3

10 Jabber Messenger Online Help 2. From the Tools menu, click Manage Community Groups. The Manage Community Groups wizard appears displaying the available community groups. 3. Review the list of available community groups and determine the ones to which you want to subscribe. Your permission level for each group is noted next to the group name. 4. Select the groups to which you want to subscribe. 5. Click OK. The selected groups appear in the Community Groups tab. 6. Click the + button to expand a community group. All of the contacts for that group display. In some cases, your Jabber administrator may not permit the individual contacts in a group to display, and you will be unable to perform this step. 7. Right-click a person in a group and select Send Message. The chat window opens in the center-pane of the Jabber Messenger window. 8. Enter your message in the bottom portion of the chat window. 9. Press the Enter key on your keyboard or click the Send icon to send the message. Text Conference rooms Note: Text Conferencing is available only if your Jabber Administrator has installed and configured this feature. Text Conference rooms enable you to chat with a number of people at once. When you join a room, it is listed in the TC ( ) tab and shows up as a tab in the center pane of your client. When you click on the tab for a conference room, it comes to the front of the window and you can enter your messages into it. To find a text-conference room: 1. Click the Text Conferencing ( ) tab so that it is active. 2. Right-click Active Rooms and click Join a Room from the shortcut menu. The Join Room wizard appears. 3. Select the Find one or more rooms to join radio button. 4. Click the Next button. The Join Room wizard updates with a list of available rooms. 5. Select the checkbox next to the rooms you would like to join. 6. Click the Next button. The Join Room wizard lists the selected rooms. 7. Click the Next button. The Join Room wizard provides a status report listing each room and whether you were able to join it. 8. Click the Finish button to exit the wizard. Your rooms are listed on the Text Conferencing ( ) tab, and appear in the center-pane of the client. What's on the main window? The main window is split into a number of different elements. 4

11 Finding your way around Left-pane The left-pane is called "the Navigator". It contains your contacts ( ), community groups ( ), and text conferencing ( ) tabs. As you shrink the Navigator, you may find that some tabs "disappear". Use the arrow buttons to flip between the available tabs. If you stretch the window, you will see the tabs again. Center-pane The center-pane is the main working area of Jabber Messenger. Each conversation you are having is contained in a separate tab in this area. Likewise, when you join a text conference room, it appears in a tab. You can flip through the tabs as needed by clicking on them. You may need to click the arrow buttons to see all of the tabs if you have a large number of them open. Right-pane The right-pane changes according to what you have selected in the centerpane. If you have a chat window active in the center-pane, it contains your chat history. For instance, if you have a conversation with John Smith active in the center-pane, this pane contains the history of your conversations with this contact. If you have a text conferencing room selected in the center-pane, the rightpane contains a list of other contacts in the room and their current status. Menu bar A menu bar stretches across the top of Jabber Messenger to provide access to a number of different features. The Actions menu contains options that change depending on which part of the main window is "active". Docking and Undocking window elements: You can undock and dock tabs by using the Dock option on the Window menu. Chat windows, text conference rooms, and the Jabber console may all be docked and undocked as desired any center pane element. By default all the message windows are docked. You can change this option to undock from the Tools menu, Options and then the Application tab. Navigator elements may not be undocked. These elements include the Contacts tab, the Community Groups tab, and the Text Conference tab. Using the toolbar: The toolbar contains shortcuts to commonly used features. Click the arrow next to the Status button to change your presence information. Select a new status from the drop-down menu. Your current status has a checkmark next to it. The New button provides quick access to adding contacts and text conferencing rooms. Select Contact to add someone to your contact list. Select Group to create a group within your contact list. Select Room Filter to create a new text conferencing room. Select Room Filter to create a new filter for text conferencing. Exiting the client: 5

12 Jabber Messenger Online Help If you click the X button in the right-hand corner of the client, it minimizes to your Windows taskbar, but you remained logged into the server and are still able to receive messages. To fully exit the client, you must click Exit Jabber Messenger from the File menu. What is the Navigator? The Navigator refers to the portions of the main window that you use to move around within Jabber Messenger. Navigator elements cannot be docked or undocked, and are always in view in Jabber Messenger. The Navigator is composed of: The Contacts tab ( ) The Community Groups tab ( ) The Text Conferencing tab ( ) The Navigator may include other tabs depending on how your Jabber administrator configured your server. Setting your Presence Indicator Setting the presence indicator lets your contacts know whether you are available, away, or don't want to be disturbed. You can select from several built-in status messages, and you can add customized status messages. Actions associated with the status indicator include: Selecting a presence indicator Customizing a text status message To select your presence indicator: 1. Each time you click the Status button, the presence indicator alternates between each presence types (Available, Away and Do Not Disturb). 2. Click the arrow next to the Status button. The Status button is located in the upper left-hand corner of the Jabber Messenger window. The drop-down list contains the three presence types (Available, Away, and Do Not Disturb) with specific messages under each. 3. Select a status type from the list. Your status changes to the selected option. Everyone subscribed to your presence (that is, everyone who has you in their contact list) sees the updated presence information. For example, they are notified that your status is now "available". To customize a text status message: 6

13 Finding your way around 1. From the Tools menu, click Options. 2. Select the Presence tab in the Options window. 3. Click Add under the presence status type where you want to add a new text status. For example, click Add under the Away category to add a new text status to the Away list. 4. Enter your text status message in the provided text box. Click OK when finished. 5. Click OK to close the Options window. The main window appears. 6. Click the Status button, and run your mouse over the category where you added the status message. You new status indicator will appear in the list. How do I change default options? While Jabber Messenger contains a number of default settings to help you get started, you may want to customize how your client handles common events. For example, do you want to hear a sound each time a message arrives or to flash the taskbar? Do you want toast notifications to pop-up from the bottom of your screen each time a contact logs in? Each of these preferences, and many others, are set on the Options window. Open the Options window by selecting the Tools menu > Options. For more information about preferences, see the "Customizing your client" topics: What are options? Subscriptions Session Notifications Text Conferencing Toast Application Sounds Message History Chat Presence Auto-Away Troubleshooting preferences Contacts Log In, Log Out You can log in to the server using only the most basic options, or, if you are a more advanced user, you may specify a number of details about your connection. Logging in Setting up a proxy server connection 7

14 Jabber Messenger Online Help connection Logging in -- advanced options Disabling Auto Login Logging out To log in -- just the basics: 1. Click the Sign In Here link on the main window. 2. Enter your username in the provided textbox. The username is your Jabber ID. 3. Enter your password in the provided textbox. 4. If desired, enter the domain name for the server where you want to log in. You only need to enter information in this field if you are not logging into the default server. The domain is the server portion of your Jabber ID. For example, if your ID is the domain is example.com. 5. If desired, enter a resource name. If you want to log in from multiple locations, you must indicate a unique resource name for each of them. 6. If desired, select the Save password checkbox. When selected, you do not have to re-enter your password each time you log in. 7. If desired, click the Automatically login with this information checkbox. When selected, the client automatically logs into the server each time you open it. 8. Click the Finish button. To log in -- advanced options: 1. Click the Sign In Here link on the main window. 2. Enter your username in the provided textbox. The username is your Jabber ID. 3. Enter your password in the provided textbox. 4. If desired, enter the domain name for the server where you want to log in. You only need to enter information in this field if you are not logging into the default server. The domain is the server portion of your Jabber ID. For example, if your ID is the domain is example.com. 5. If desired, enter a resource name. If you want to log in from multiple locations, you must indicate a unique resource name for each of them. 6. If desired, select the Save password checkbox. When selected, you do not have to re-enter your password each time you log in. 7. If desired, click the Automatically login with this information checkbox. When selected, the client automatically logs into the server each time you open it. 8. Click the Next button. The Connection Options appear. 9. Enter the host name of the server where you want to log in. This field should contain a Fully Qualified Domain Name (FQDN) 10. Enter the port of the server on which you want your client to connect. 11. If desired, select the Use a secure connection checkbox. SSL connections are more secure than standard connections. Your system administrator must enable SSL on the server in order for this option to be available. 12. If desired, click the Next button to set up a proxy server connection. These options are described in the directions below. 13. Click the Finish button. 8

15 Finding your way around To log in using a Proxy server: 1. On the Proxy Information window of the Sign In wizard, select the Connect via a SOCKS proxy radio button. 2. In the SOCKS Server textbox, enter the Fully Qualified Domain Name (FQDN) or IP address for the proxy server. 3. In the SOCKS Port textbox, enter the port on which you will connect to the proxy server. 4. If your proxy server requires you to authenticate with it, enter your username and password for the proxy account in the provided text boxes. To log out: From the File menu, select Log Out. To disable auto-logins: 1. Log into Jabber Messenger. 2. From the File menu, click Log Out. 3. Click the Sign in Here link on the main window. The Sign In window appears. 4. Click the Auto-Login checkbox so that it does not contain a checkmark. 5. Continue logging back in as normal. The next time you open Jabber Messenger, you will not log in automatically. Shortcuts Jabber Messenger uses many shortcuts that are available in most Windows applications. You will find a few of the more common shortcuts here. Right-click Right-clicking items in Jabber Messenger frequently provides access to a shortcut Menu. shortcut menus contain actions you might want to take with the selected element. All of the shortcut menus' options are available through the regular menu bar. However, you may find it quicker to access them by right-clicking. Try right-clicking different elements in Jabber Messenger. For example, right-click a contact. A menu with options appropriate to that contact appear. Now, right-click a community group. Different options appear. Cut, Copy & Paste Text can be copied from one window and pasted into another. For example, you may copy several lines of text from a Word document, and paste it in a chat message. To copy and paste text: 1. Select the text you want to copy. 2. From the Edit menu, click Copy. 3. Place your cursor in the location where you want to paste the lines of text. 4. From the Edit menu, click Paste. 9

16 Jabber Messenger Online Help Each chat window, broadcast message window and text conference room provides cut, copy and paste buttons: Use these buttons to cut, copy and paste text between windows in Jabber Messenger. Resizing Window Panes The different elements on the main window may be stretched and resized to your preference. On the main window, locate the vertical bar that separates the Contacts ( ) tab from the chat area. Run your mouse over this vertical bar and notice that the cursor changes to arrows. When the cursor changes to the arrow form, click and drag the bar to resize the area. Run your mouse over the main window where you see similar horizontal and vertical bars to see which areas may be resized. 10

17 Your contacts What is a subscription? "Subscriptions" refer to how you add others to your Contacts tab. Unlike most instant messaging clients (such as, MSN or America Online), Jabber does not allow you to be added to someone's Contact list without your permission. Likewise, you must get permission from others to add them to your Contact list. This concept is called "subscribing" to another person. By managing your subscriptions, you control who can see your online presence information. While the directions for adding contacts are available in the Add Contacts topic, you may find the information provided here helpful in understanding this important concept. When you add a person to your contact tab, a number of things happen: The person receives a subscription request stating that you want to add him or her as a contact to your Contact list. The person can grant permission for you to add him or her as a contact to your Contact list. However, the person has the option to add you as a contact or as an observer. The person denies your request. You cannot add him or her to your Contact list. As you can see, the subscription process enables you to control who views your online presence. No-one can add you to their Contacts tab unless you permit it. For each person in your Contact list, you receive presence-updates. That is, each time a contact changes from "away" to "available", your contact list updates to display this information. Likewise, if a contact changes their status from "available -- ready to chat" to "available -- in a meeting", you receive the updated status information. The Subscription Request Window When someone attempts to add you to their Contact list, a Subscription Request dialog box appears on your screen. You can: Accept the subscription and be added as contacts to each other's Contact list. Click the Advanced button and select one of the following options: Added as a Contact Add this person as a contact in your Contact list and allow this person to see your presence. Added as an Observer Add this person as an observer, and allow this person to see only your presence but do not add this person to my Contact list. This arrangement is especially useful for people who have a large number of contacts. For example, if you are providing technical support to a group of people, those people will want to know when you are online and available. On the other hand, you probably don't need to fill up 11

18 Jabber Messenger Online Help your Contact list with all of them. You can view all observers by selecting View > Observer. Observers appear on your Contact list with an eyeglass icon ( ). You can deny the subscription. You will not be added to this person's Contact list. Subscription Preferences The Preferences window enables you to control how subscription requests are handled by default. If you don't want to be bothered with subscription requests, you can tell Jabber Messenger to always accept (or deny) the requests. Jabber Messenger will handle the requests automatically. You can also indicate the group where you want new contacts to appear. For example, you may want all new contacts to appear in Unfiled Contacts until you decide where to put them. Please see the Subscription Preferences topic for directions. Add Contacts You must subscribe to other Jabber users before you can communicate with them. When your subscription request is accepted, a contact is added to your Contacts list, and you automatically receive information about the contact presence. When you know a contact's ID, you can quickly add the contact using the Add Contact window. If you don't know the contact's ID, you can search for it in your user directory, and then add the contact. Please refer to the What is a subscription? topic for a complete description of the concept of subscriptions. Actions associated with adding a contact include: Adding a contact when you know the Jabber ID Searching for and adding a contact To add a contact by ID: On the main window's toolbar, click the arrow next to the New button. Then, click Contact in the drop-down list. 2. Select the Add Contact by ID radio button. 3. If the contact is on a service other than Jabber (for example, MSN or AIM), select the appropriate service from the drop-down list. Other services are only available if enabled by your Jabber administrator. 4. Click the Next button. 5. Enter the Jabber ID for the contact in the first textbox. 6. Enter a display name for the contact. The contact will appear in your contact list under this name.

19 Your contacts 7. Select the Group where you want the contact to appear from the drop-down list. 8. Click the Finish button. A subscription request is sent to the contact. To search for a contact and add it: 1. On the main window's toolbar, select the arrow next to the New button. Then, select Contact in the drop-down list. 2. Select the Search for Contact radio button. 3. Select the directory you want to search from the drop-down list. The choices available to you depend on how the Jabber administrator has set up your server. 4. Click the Next button. 5. Enter information in one or more of the available search fields. Entering less information usually enables the search to return more results; you may also use the * wildcard to see larger result sets. For example, enter J* to find all names that start with 'J'. Enter more information to limit the results to a smaller number. 6. Click the Next button. After a few moments, your search results display. Tip: Select a contact and click the View Profile button to see more information about that person. 7. If the results do not contain the contact you wanted to find, click the Back button to modify your search options. 8. Select the contact you want to add to your contact list. 9. Click the Finish button. A subscription request is sent to the contact. Managing your contacts Once people are added to your Contact list, you have a number of options for organizing and managing them: Renaming contacts Creating groups Renaming contacts from the user profile Moving contacts between groups Renaming groups Viewing additional contact information The term "groups" in this topic refer to the groups in which your contacts are organized. In contrast, Community Groups are managed by the Jabber administrator. You may view or hide them, but cannot move individuals between them. To rename a contact: 1. Select the contact name. 13

20 Jabber Messenger Online Help 2. On the Actions menu, click Rename Contact or right-click and click Rename Contact from the shortcut menu. 3. Enter a nickname for the contact. 4. Click OK. To rename a contact from profile: If configured on the server, you can rename a contact from profile. 1. Select the contact name. 2. On the Actions menu, click Rename from Profile or right-click and click Rename from Profile from the shortcut menu. The contact's official name is pulled from the server. To view additional contact information: 1. Select the contact name. 2. On the Actions menu, click View Profile or right-click and click View Profile from the shortcut menu. The profile information for the contact is pulled from the server and displayed. To move contacts between groups: 1. Select the contact name. 2. On the Actions menu, click Move To or right-click and click Move To from the shortcut menu. 3. Select the group where you want to place the contact. The contact moves to the selected group. To create a group in the Contacts tab: 1. In the main toolbar, select the down arrow next to the New button, and then click the Group option. 2. Enter a name for the group in the provided area. 3. Click OK. The new group appears in your Contacts ( ) tab. To rename a group: 1. Select the group name. 2. On the Actions menu, click Rename Group or right-click the group and click Rename Group from the shortcut menu. 3. Enter a new name for the group. 4. Click OK. Viewing your contacts All of your contacts are listed on the Contacts ( ) tab. You can modify how information is displayed on this tab using the View menu. 14

21 Your contacts To change the view of your Contact list: 1. Click the Contacts tab to make it active. 2. From the View menu, click Text Status. The text status displays the full status message for your contacts in addition to the default presence indictors. When disabled, you can still determine whether or not people are available via their presence icon (for example, or ). 3. From the View menu, click Offline Contacts. When enabled, your contact list displays people who are not currently logged in. You may want to disable Offline Contacts so that your contact list only displays people who are online. 4. From the View menu, select Observers. When enabled, your Contact list displays observers with an eyeglass icon ( ). See also: Adding contacts Managing your contacts Subscription Requests When someone attempts to add you to their contact list, the Subscription Request window appears on your screen. To accept a subscription request: 1. Click the View Profile button if you want to see further information about who this person is. 2. Click the Start Chat button if you want to send this person a message. Clicking the Start Chat button does not impact your ability to accept or deny the subscription. 3. Enter a display name for the person. The person will be listed in your Contacts tab by the name you enter here. 4. Select a group from the drop-down list. The person will appear in your contact list under the selected group. 5. If desired, click the Advanced button to further configure the contact. The advanced options are: Add as a Contact: This option indicates that you want to allow this person to see your presence, and in turn you will see this person presence. Selecting this option causes a subscription request to be sent on your behalf to the person. Add as an Observer: This option indicates that you want to allow this person to see your presence, but that you do not want to subscribe to him or her. 6. Click the Accept button. To deny a subscription request: Click the Deny button. You will not be added to this person's Contacts list. 15

22 Jabber Messenger Online Help See also: What is a subscription? Subscription preferences 16

23 Chatting Chatting Once you have added a few people to your contact list, you are ready to start chatting. Common actions taken on the Chat window include: Starting a chat session Docking/undocking the chat window To start a chat session: 1. Select the Contacts ( ) tab. 2. Double-click someone in your contact list. A chat area appears in the middle of the main window. 3. Enter your message in the bottom of the chat window. 4. Click Send to send the message. To undock or dock the chat window: 1. Click the chat tab so that it is active. 2. From the Windows menu, click Undock this Tab. 3. The chat tab is now a separate window. You may re-dock it from the Windows menu on the chat window. See also: Adding contacts Customize your message appearance Message Appearance When writing chat messages, you have a number of options for customizing their appearance. Your message recipient sees the chat message with the same text formatting that you apply when writing it. To try out the appearance buttons, double-click on a contact in your contact list to open a chat window. Just above the text area where you compose your message, notice that there are a number of standard Windows buttons to enable you to bold, italicize, or underline text. Additionally, you can set the font style and size. To change the color of the message text: 17

24 Jabber Messenger Online Help 1. Select the text. 2. Click the Color button. Jabber Messenger supports the use of emoticons. For example, if you enter :) in your message, Jabber Messenger displays the symbol to the recipient of the message. You may also select them by clicking on the Emoticons button. The /me command enables you to send messages that describe an action. In the example below, Oscar enters "/me looks out the window" as his message. When displayed in Jabber Messenger, his message indicates that he is looking outside: If you want to change the default appearance of your text, use the Options window. Please refer to Application Preferences for more information. History The History pane provides a way for you to read old chat conversations. When you double-click a contact in your contact list, the History pane opens in the right-pane of the client. It contains a history of your prior conversations with the selected contact. Options for the history pane include: Read on old chat conversation Print an old chat conversation Sort the history pane Delete old chat records To a current chat conversation To a chat conversion stored in history To read a conversation stored in history: 1. In the Contacts ( ) tab, double-click a contact. A chat window and the History pane for that contact appear. All available conversation dates for the selected contact are listed in the history pane. 2. Click the date of the conversation you want to read. The conversation appears in the middle area of the main window. 3. Read the conversation. 4. To switch back to today's conversation, click the Current or Today's heading in the History pane. 18

25 Chatting To print a conversation stored in history: 1. Open the History pane for a contact by following the directions above. 2. Select the date on which the conversation occurred. The conversation opens in the center-pane of Jabber Messenger. 3. From the File menu, click Print or right-click in the conversation and click Print from the shortcut menu. To sort the history pane: 1. Open the History pane for a contact by following the directions above. 2. Right-click in the history pane. 3. Click Sort > Ascending to sort the list from the most recent date to the least recent. 4. Click Sort > Descending to sort the list from the least recent date to the most recent one. To delete old conversations: 1. Open the History pane for a contact by following the directions above. 2. Select the date of the conversation that you want to delete. 3. From the Edit menu, click Delete or right-click the date of the conversation and click Delete from the shortcut menu. To the current chat session: 1. Click on a tab in the center-pane where you are having a conversation. 2. From the Actions menu, select Transcript. The Transcript Composer dialog box appears. 3. Click the To link to select the contacts to whom you want to send the transcript. 4. Enter a Subject that will appear in the subject line of the Enter a Message if desired. It will appear in the body of the above the chat transcript. 6. Click the Send button. To a chat conversation from History: 1. Double-click a contact in the Contacts ( ) tab to open the History pane. 2. Browse through the conversations listed in the History pane until the correct one is selected and appears in the middle pane of the client. 3. From the Actions menu, select Transcript. The Transcript Composer dialog box appears. Note: This option is only available if enabled by your Jabber administrator. 4. Click the To link to select the contacts to whom you want to send the transcript. 5. Enter a Subject that will appear in the subject line of the Enter a Message if desired. It will appear in the body of the above the chat transcript. 7. Click the Send button. 19

26 Jabber Messenger Online Help Working with transcripts "Transcripts" are the written record on your chat conversations. Each time you chat with a contact, the transcript of the conversation is saved in your Message History. If desired, you may disable message history. If message history is turned off, you can only save, , or print transcripts for the current conversation. Actions associated with transcripts included: Saving a transcript Sending current transcript via Sending a transcript in History via Printing a transcript Note: Transcripts that are sent via should not be considered legal records of conversations. If you require copies of a chat conversation for legal purposes, please contact your Jabber administrator for information about message archiving. To save a transcript: 1. Click on a tab in the center-pane where you are having a conversation. 2. From the File menu, click Save or right-click anywhere within the conversation window and click Save on shortcut menu. The Save window opens. 3. Select the location where you want to save the transcript. 4. Type a File name for the transcript. 5. Click the Save button. The transcript is saved as an htm file. To the current chat session: 1. Click on a tab in the center-pane where you are having a conversation. 2. From the Actions menu, click Transcript. The Transcript Composer dialog box appears. 3. Click the To link to select the contacts to whom you want to send the transcript. 4. Enter a Subject that will appear in the subject line of the Enter a Message if desired. It will appear in the body of the above the chat transcript. 6. Click the Send button. To a chat conversation from History: 1. Double-click a contact in the Contacts ( ) tab to open the History pane. 2. Browse through the conversations listed in the History pane until the correct one is selected and appears in the middle pane of the client. 3. From the Actions menu, click Transcript. The Transcript Composer dialog box appears. Note: This option is only available if enabled by your Jabber administrator. 4. Click the To link to select the contacts to whom you want to send the transcript. 5. Enter a Subject that will appear in the subject line of the . 20

27 Chatting 6. Enter a Message if desired. It will appear in the body of the above the chat transcript. 7. Click the Send button. To print a transcript: 1. Click on the tab where you are having the conversation. 2. From the File menu, click Print or right-click anywhere within the conversation window and click Print on the shortcut menu. The Print window opens. 3. Select the printer and any desired properties. 4. Click OK. Offline messages Offline messages are messages which people send you while you are not online. The next time you log in, these messages appear in a special tab in the center-pane. You may also open the tab manually by selecting View and Offline Messages. If permitted by your system administrator: You can configure Jabber Messenger to forward offline messages to your account. You can send offline messages to another address. Actions associated with offline messages include: Reading and replying Deleting Sorting Forwarding to an account Sending an offline message via To read and reply to offline messages: 1. Select the offline message tab in the center-pane. Note: If you do not see such a tab, then you did not receive any messages while you were offline. 2. Select the first message listed. The full message text appears in the lower portion of the tab for you to read. 3. If desired, click the Reply link (located between the upper and lower portions of the tab) to send a response to the message. 4. Continue reading messages as needed. To sort offline messages: 21

28 Jabber Messenger Online Help 1. Select the offline message tab in the center-pane. 2. Click the Date/Time column label to sort the messages by date from most recent to the oldest. 3. Click the Date/Time column label again to sort the messages by date from the oldest to the most recent. 4. Click the Sender column label to sort the messages by sender. To delete offline messages: 1. Right-click the offline message you want to delete. If desired, you may select multiple messages at once. 2. Click Delete from the shortcut menu. 3. Select OK to confirm you want to delete the messages. To foward offline messages to an account: 1. From the Tools menu, click Options. 2. Select the tab. 3. Select the checkbox labeled: Enable offline In the address text box, enter the address where you want to receive the offline messages. 5. Click OK. To an offline message: 1. Select the offline message tab in the center-pane. 2. Select the offline message you want to From the Actions menu, click Transcript. The Transcript Composer dialog box appears. Note: This option is only available if enabled by your Jabber administrator. 4. Click the To link to select the contacts to whom you want to send the transcript. 5. Enter a Subject that will appear in the subject line of the Enter a Message if desired. It will appear in the body of the above the chat transcript. 7. Click the Send button. 22

29 Community groups Community groups Community groups are created by your Jabber administrator to help organize large numbers of contacts. For example, your administrator might create groups for the different departments of a large company or for people in different geographical regions. Community groups offer a number of benefits. They enable you to broadcast messages to a large number of people at once and for you to receive broadcast messages from individuals without subscribing to them. They provide a useful organizational tool for large numbers of Jabber users. You can subscribe to any community group to which your Jabber administrator has granted you access. When you subscribe to a community group, it displays in your Community Group tab. Depending on the permissions you've been given, you can view group members, chat, broadcast messages to the group, and add a member of the group to your regular Contacts list. You can also invite entire community groups to a conference room. To become a member of or change your permissions for a community group, contact your Jabber administrator. If your Jabber administrator has enabled community groups for Jabber Messenger, you can perform the following actions: Install the community group tab Manage community groups Broadcast messages to a community group Chat with members of a community group Invite groups and members to a text conference Subscribe to community group members About the community groups tab The Community Groups ( ) tab displays the community groups that your administrator has placed in your view by default. You can expand the group to see the members by clicking the plus sign (+) located beside the group. By expanding the group, you view presence information for individual members of it. Right-click on individual users to send messages to one person at a time. Right-click on the group heading to send a broadcast message to the entire group at once. Depending on how Jabber was configured, you may have the ability to broadcast message to the entire group, but you may not be able to view who is a member of the group or view member's current presence. Managing your community groups 23

30 Jabber Messenger Online Help Groups may be added or removed from your community groups tab. Membership in community groups is managed by the Jabber administrator. So, while you may add and remove groups from your view, you cannot move contacts between the groups or add yourself to a group. To manage community groups: 1. From the Tools menu, click Manage Community Groups. 2. Select one or more community groups in the list. 3. As you select a community group, the permissions associated with that group display in parenthesis next to the group name. These properties include: View Members - You can view group members Broadcast - You can broadcast messages to the group View Presence - You can view the group's presence All - You may perform all of the actions listed above. 4. Click OK to add the selected community groups to your view. To remove community groups from your view: 1. From the Tools menu, click Manage Community Groups. 2. Remove the checkmark next to groups that you do not want to view. 3. Click OK. Sending broadcast messages Broadcast messages are typically informational messages sent to a number of people at once. You can also broadcast to groups in your contact list by following the same directions on the Contacts tab. To send a broadcast message to a group: 1. Right-click a community group or contact group. 2. Select Send Broadcast Message from the shortcut menu. The Broadcast Message dialog box appears. 3. Enter your message. 4. If you want others to be able to reply to your message, select the Allow responses checkbox. 5. Click the Send button. To send a broadcast message to individuals: 1. Right-click a contact. 2. Select Send Broadcast Message from the shortcut menu. The Broadcast Message dialog box appears. 3. Click the To link ( ). The Select Contacts window appears. 24

31 Community groups 4. Select the contacts who you want to receive the message and click OK. You return to the Broadcast Message window. 5. Enter your message. 6. If you want others to be able to reply to your message, select the Allow responses checkbox. 7. Click the Send button. To view broadcast messages: When you receive broadcast messages, they are listed in the Broadcast Messages tab in the center-pane of Jabber Messenger. Click on the tab and scroll through the available messages. Click on a message to view it in the bottom half of the tab. You may also open the Broadcast message tab manually by clicking Broadcast Messages from the View menu. Chatting You may chat with contacts in community groups just as you would with people in your regular contact list. All of the standard chat options are available. To start a chat session: 1. Select the Community Groups ( ) tab and expand one of the groups. 2. Double-click someone in the community groups list. A chat area appears in the middle of the main window. 3. Enter your message in the bottom of the chat window. 4. Press the Enter key on your keyboard or click Send to send the message. See also: Working with transcripts View your chat history Add a CG member to your contact list If you want, you can add a member of a community group to your contact list. Adding members to your contact list enables you to have access to their presence information whenever they are logged on. That is, you are not dependent on the Community Groups feature being available. Additionally, if your Jabber administrator changes the composition of the community groups, you will still be able to locate the contact through your contact list. If you have a very large contact list, it may cause Jabber Messenger to operate more slowly in general. This occurs because the client has to communicate with the server more frequently to ensure that it has up-to-date presence information for each of your contacts. When subscribing to community group members, you may want to 25

32 Jabber Messenger Online Help balance the convenience of adding them to your contact list with the possibility of slowing down Jabber Messenger's performance. To add a CG member to your contact list: 1. Locate the CG member on the Community Groups ( ) tab. 2. Select the CG member. 3. From the Actions menu, click Add to Contact List or right-click on the CG member and click Add to Contact List from the shortcut menu. A subscription notice is sent to the contact. See also: What is a subscription? 26

33 Text conferencing What is text conferencing? Text conferencing enables you to chat with a number of people within a room. People typically set up conference rooms to gather a specific group together, or to talk about a specific subject. Once you enter a room, you can see the presence of everyone in the room and can participate in the ongoing conversation. The text conferencing ( ) tab provides an easy way to create, join, and manage multiple conference rooms. The topic describes some basic concepts about text conferencing. If you're ready to jump into chatting, you may want to skip to Join an ongoing conference room. Permanent and Temporary Rooms If the purpose of a room is long-standing (for example, a meeting place for discussing an ongoing project), it is usually created as a permanent room. That is, the room continues to exist, even when all members have left. Members come and go as they want. If the purpose of a room is short-term (for example, a quick decision on where to go for lunch), it is usually created as a temporary room. When everyone leaves the room, is ceases to exist. That is, the room exists only for as long as there are people in it. Depending on the configuration of your environment, you may not have the option to create permanent rooms. The server can be configured so that only users with administrator' s rights have this capability. Room Role and Presence Indicators In addition to the standard presence icons that you are familiar with from your contact list, text conferencing provides a few extra indicators to provide information about people in the room: Indicates that this user is a room moderator, owner or administrator. Indicates that this user cannot chat in the room, but may observe the conversation. Indicates that the user is present and active in the room. Indicates that the user is away. Indicates that the user is away for an extended period of time. Indicates that the user does not want to be disturbed. 27

34 Jabber Messenger Online Help Room Filters () The Text Conferencing ( ) tab contains categories for Enabled Filters and Disabled Filters. Filters enable Jabber Messenger to alert you when a specific person enters a specific room. For example, if you are tracking a project, you might want to be alerted any time that project's name is referenced in one of the rooms defined in the filter. Naturally, Jabber Messenger only alerts you based on the filters in the Enabled Filters category. If you move a filter to the Disabled Filters area, it is not active. See also: Joining text conference rooms The text conference windows Creating filters Using the Text Conferencing Window The Text Conferencing tab ( ) is available in the left-pane of the main Jabber Messenger window which contains a number of elements: Active Rooms Rooms that are currently opened Favorites Bookmarked rooms Membership Rooms for which you are on the membership list. Enabled Filters Filters that are actively filtering for activity in specific rooms, activity by specific people, or specific phrases. Disabled Filters Filters that are not active. There can be overlap between these categories. For example, the same room can be listed under Active Rooms and Favorites if it is a room that you currently have open (Active), and you bookmarked it (Favorites). Most text conferencing actions are accessed by right-clicking different elements of the tab. Try right-clicking Active Rooms to access the Join rooms command. 28

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