SEPA in Netherlands. Quick facts. International Bank Account Number (IBAN) IBAN structure. 66 SEPA Country Sheets - Netherlands

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1 SEPA in Netherlands Useful links Information campaign, by National Forum on SEPA migration IBAN-Acceptgiro information IBAN BIC conversion service Product Information, Dutch Payment Association Additional optional service (AOS) Switch over service Quick facts International Bank Account Number (IBAN) IBAN structure Dutch IBAN accounts have 18 characters Country code 2 letters Check digit 2 numbers Bank code 4 letters Dutch national legacy account number 10 numbers Position 1 and 2 Position 3 and 4 Position 5 to 8 Position 9 to 18 NL 12 ABCD ( RBOS ) SEPA Country Sheets - Netherlands

2 IBAN conversion services Local Dutch legacy account numbers can be converted to the IBAN format using IBAN BIC Service, endorsed by the Dutch banks, available online at This service is available for a single account number and for mass IBAN conversion services. RBS offers you legacy Dutch account to IBAN conversion services and, if needed, automated enrichment of your payment files, as part of RBS SEPA Accelerator. To learn more about these services please contact your RBS representative. Local payment delivery files Legacy file formats that can be used until 1 February 2014 Clieop03 BTL91 For Dutch domestic non-urgent euro transactions For cross-border non-urgent euro transactions within SEPA zone By 1 February 2014 you are required to use ISO XML (CGI) files as a replacement for the above mentioned files RBS offers you value-added solutions to file translation and enrichment, so that your legacy files are translated for you, as part of RBS SEPA Accelerator. To learn more about these services please contact your RBS representative. Payment instruments: convergence to SEPA Legacy payment instruments Domestic single and batch ACH payments ( Overschrijving, FiNBOX, ideal, Acceptgiro ) SEPA payment instrument SEPA Credit Transfer (SCT) International Standard Payment in EUR (in SEPA zone and in euro) Legacy collection instruments Domestic Direct Debits ( Incasso ) Domestic Business to Business direct debits ( Zakelijke incasso ) SEPA collection instrument SEPA Direct Debit (SDD) Core SDD Core or Business to business 67 SEPA Country Sheets - Netherlands

3 Legacy instruments Direct Debit by government ( Overheidsvordering ) Direct Debit without refund ( Kansspelincasso ) Out of scope for SEPA Out of scope, existing service to continue until December Project in place to make this product SEPA compliant No SEPA equivalent Derogations Derogation Applicable Date Applicable Significance for you Translation from BBAN to IBAN Start End No You are required to provide ordering and beneficiary account numbers in IBAN format for all non-urgent euro transactions within SEPA zone after 1 February Niche products Start End ISO XML Start End IBAN and BIC Start End Source: European Central Bank Comparison on legacy and SCT No No No You are required to use only SEPA payment instruments for all non-urgent euro transactions within SEPA zone after 1 February You are required to use only ISO XML messages for bulk non-urgent euro payment and collections files within SEPA zone after 1 February You are no longer required to provide BIC codes for national SEPA payments and collections after 1 February 2014; IBAN will suffice for identification of your national counterparty. Scheme Legacy Legacy SEPA Credit Transfer File format Clieop03 BTL91 XML Pain Supportive of SCT No Yes Yes Ordering customer and beneficiary account details Legacy accounts (and no IBAN) IBAN accounts and BIC codes IBAN accounts and BIC codes 68 SEPA Country Sheets - Netherlands

4 Scheme Legacy Legacy SEPA Credit Transfer Eligible beneficiary Consumer and business, but only in NL Consumer and business, in 32 SEPA countries Consumer and business, in 32 SEPA countries Delivery timelines for debit on day D D D D RBS cut-off time on D* For batches: Access Direct / SWIFTNet FileAct 14h30 CET; Access Online / Local Electronic Banking / SWIFTNet FIN - 15h00 CET; For non-urgent: Access Direct / SWIFTNet FileAct 15h50 CET; Access Online / Local Electronic Banking / SWIFTNet FIN 16h20 CET Access Direct / SWIFTNet FileAct 15h50 CET; Access Online / Local Electronic Banking / SWIFTNet FIN 16h20 CET 12h00 CET (14h00 CET per September 2013) Book date/value date (when received prior to cut-off time) Debit D Credit D Debit D Credit D Debit D Credit D Clearing and settlement National clearing Bilateral and/or EBA/Step 2 EBA/Step 2 *Cut-off times are applicable for those formats/channels that support legacy scheme in the country. Additional optional services (AOS) Dutch Switch Over Service ( Overstap Service ) is a service that re-directs the payment/ collection to the new bank of the payee/debtor where the payee/debtor has switched banks. This AOS is a Dutch bank community service, and is a continuation of the legacy service. RBS will offer an account switch over service under SEPA. For SDD, RBS will extend this service to creditors banking with RBS in any of 18 SEPA countries for collections from Dutch debtor accounts. This means your collection will be forwarded to the debtor s new bank for collection. 69 SEPA Country Sheets - Netherlands

5 RBS will inform you of each re-routed SDD collection and give you the details of the old and new debtor IBAN and BIC. The fact that RBS re-routes the collection to the debtor s current bank does not mean any change to the timeline or nature of the collection that you, as creditor, have to apply: the interbank optional service ensures that the collection will be accepted by the new bank. After you have received the switch over information from RBS you can then apply the process to change the mandate: For more details on the switch over service (in Dutch language) Current domestic VERWINFO reporting service, which provides electronic information related to payment traffic, will not be supported under SEPA. For available alternatives offered by RBS, such as Annex Reporting, please contact your RBS representative. SEPA Direct Debit (SDD) management Dutch Creditor Identifier for SDD Dutch SDD Creditor Identifiers have 19 characters Country code 2 letters Check digit 2 numbers Business code (to be set yourself) 3 letters Dutch Trade Register (KvK) number 8 numbers Code issued by creditor bank 4 numbers Position 1 and 2 Position 3 and 4 Position 5 to 7, default ZZZ Position 8 to 15 Position 16 to 19 NL 12 ZZZ Source: European Payments Council In The Netherlands, your SDD Creditor Identifier can be requested at RBS. 70 SEPA Country Sheets - Netherlands

6 Comparison of legacy and SDD Scheme Incasso Zakelijke Incasso SEPA Direct Debit Core SEPA Direct Debit Business to Business File format Clieop03 Clieop03 XML Pain (Version 2) XML Pain (Version 2) Supportive of SDD No No Yes Yes Debtor and creditor account details Legacy accounts Legacy accounts IBAN accounts and BIC codes IBAN accounts and BIC codes Eligible debtors Consumer and business, but only in NL Business only, and only in NL Consumer and business, in 32 SEPA countries Business only, in 32 SEPA countries Micro enterprise Not applicable Not applicable Not applicable Seen as Business Mandates Creditor holds a paper version Creditor holds a paper version Creditor holds a paper version Creditor and debtor banks hold a paper version Mandate migration Yes, to Core Yes, only to Core* Yes, from legacy Never, always new mandate required Mandate checks by debtor bank Not required Not required Not required Obliged to check every transaction against the mandate, before debiting Frequency One-off and recurring One-off and recurring One-off and recurring One-off and recurring Delivery timelines for debit on day D D D D-5 for first/one-off D-2 for recurrent/last D-1 RBS cut-off time on delivery day** Access Direct / SWIFTNet FileAct - 11h00 CET Access Direct / SWIFTNet FileAct - 11h00 CET 09h00 CET (per June 2013) 09h00 CET (per June 2013) 71 SEPA Country Sheets - Netherlands

7 Scheme Incasso Zakelijke Incasso SEPA Direct Debit Core SEPA Direct Debit Business to Business Pre-notification timelines Not strictly specified, but 4 business days prior to D is common 4 business days prior to day D 14 calendar days prior to day D unless otherwise agreed with debtor 14 calendar days prior to day D unless otherwise agreed with debtor Refund rights Consumers and Businesses: 8 weeks after D (13 months for unauthorised debits) Businesses: 5 business days after D (13 months for unauthorised debits) Consumers: 8 weeks after D Businesses: 8 weeks after D (13 months for unauthorised debits) Businesses: none (13 months for unauthorised debits) Returns (by debtor bank) Reversals (by creditor) Clearing and settlement From D to D+1 From D to D+1 From D to D+5 From D to D+2 Not possible Not possible From D to D+5 From D to D+5 National clearing National clearing EBA/Step 2 EBA/Step 2 * Migration of legacy business mandates to SDD Core mandates is always possible. However, core scheme rules (e.g. refund rights) and timelines will be applicable to all collections based on such migrated legacy business mandate. **Cut-off times are applicable for those formats/channels that support legacy scheme in the country. Reason code usage All reasons codes to be used in exception handling R-transactions that are set out in the SEPA rulebook can be used in the Netherlands. Exception handling of legacy direct debit collections At the time of writing, the rules for post-migration handling of R-messages related to legacy direct debit collections have not yet been established. This is currently under investigation in the local bank community. 72 SEPA Country Sheets - Netherlands

8 Mandate management Legacy mandate migration You do not need to have your counterparties approve migrated SDD Core mandates. Nevertheless, be aware that you do need to inform your counterparties about your SDD adoption and what that implies for them (for instance in terms of pre-notification timelines, or informing of a new Mandate ID). Core scheme To distinguish between the legacy, pre-sepa mandates and the SEPA ones, the Dutch banking community has suggested using the date of 1 November 2009 as the Date of Signing of the legacy mandate. Therefore, it is recommended that you replace the original signature date of the legacy mandate with 1 November 2009, once your legacy mandates have been dematerialised. Then, being a mandatory element of Mandate Related Information, this date will be mentioned in every SDD collection based on the migrated legacy mandate. You need to inform your counterparties about your SDD adoption according to the standard pre-notification timelines for SDD collections. Mandate ID Adoption of the SEPA Business to Business Scheme does require a new SEPA-compliant mandate to be signed and logged by you as well as at the debtor bank. Therefore, you need to re-issue all your legacy Zakelijke Incasso paper-based mandates (machtigingen) to your business partners and ensure they are duly signed and returned to you well before the SEPA deadline, allowing for the time required for dematerialisation and preparation activities. First SDD Core Collection Instruction Sequence type First should be used for the first collection following migration. This will enable registration of the mandate on the debtor bank side. Additional mandate requirements The following table shows a comparison between the most common fields used in the Dutch legacy mandate and SDD Mandates. Mandate Machtiging Fields SDD Fields Unique mandate reference Not applicable Mandatory Name of the debtor Mandatory Mandatory 73 SEPA Country Sheets - Netherlands

9 Mandate Machtiging Fields SDD Fields Address of the debtor Mandatory Optional Postal code/city of the debtor Mandatory Optional Debtor s country of residence Not applicable Optional Debtor s account number IBAN Not used, legacy account used instead Mandatory The BIC code of the debtor bank Not used Mandatory Creditor company name Mandatory Mandatory Creditor s identifier Not applicable Mandatory Creditor s address street and number Not applicable Optional Creditor s postal code and city Not applicable Optional Country of the creditor Not applicable Optional Type of payment Mandatory Mandatory Signature place Not applicable Optional Date and signature(s) Mandatory to be used for migrated legacy mandates Additional attributes for information only Debtor identification code Not applicable Optional Name of the Debtor Reference Party Not applicable Optional Identification code of the Debtor Reference Party Not applicable Optional Name of the Creditor Reference Party Not applicable Optional Identification code of the Creditor Reference Party Not applicable Optional Underlying contract identifier Not applicable Optional Contract description Not applicable Optional RBS offers you translation and enrichment of your legacy mandates to SEPA standards, as well as a full life cycle mandate management tool, as part of RBS SEPA Accelerator. To learn more about these services please contact your RBS representative. 74 SEPA Country Sheets - Netherlands

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