Eight Hour Annual In- Service Training Course for Security Guards. Lesson Plans. State of New York David A. Paterson Governor

Transcription

1 State of New York David A. Paterson Governor Denise E. O Donnell Commissioner Division of Criminal Justice Services Eight Hour Annual In- Service Training Course for Security Guards Lesson Plans NEW YORK STATE DIVISION OF CRIMINAL JUSTICE SERVICES 4 Tower Place Albany, New York

2 New York State Division of Criminal Justice Services / 4 Tower Place / Albany/New York Training Bulletin Bulletin Number: Date Issued: January 2010 Topic: Eight Hour Annual In-Service Training The Eight Hour Annual In-Service Training is a requirement for all security guards in New York State and must be completed on a calendar year basis for each year succeeding the completion of the mandated 16 Hour On-the-Job Training. All instructors providing New York State mandated annual in-service training must be certified through the (SGP) in accordance with Part 6029 of the New York State Compilation of Codes, Rules and regulations. The mandated eight hour annual in-service course may only be administered by an approved security guard training school in an approved classroom setting. For purposes of this training, an approved classroom must meet the same standards as those required for pre-assignment training. The eight hour annual in-service course is comprised of seven topics and an elective. Each approved school providing this training must develop lesson plans utilizing these topics and selected objectives. Objectives may be selected from those provided for each topic, be developed by the security guard training school, or a combination of both. Approved schools may utilize the topics and objectives developed by the SGP to satisfy the eight hour mandate, or after fulfilling the minimum time requirement of six hours for mandatory topics, may develop their own objectives and lesson plans to complete the remaining two hours of instruction. Each lesson plan developed must not contain more than the maximum time duration allotted. Additionally, it is the school s responsibility to ensure that those objectives chosen for any given topic are sufficient to cover the time allotment for such topic. Although no final examination is required for this training, it is recommended that one be administered to measure the retention and learning of the student and to evaluate the appropriateness of the course content. 9 NYCRR (b) requires directors of approved security guard training schools to retain training bulletins for a period of not less than two years.

3 Pursuant to New York State General Business Law, Article 7-A, 89-N(1),...upon completion of a required training course, a security guard shall receive from the provider a certificate evidencing satisfactory completion thereof in accordance with the requirements prescribed by the commissioner Consequently, the certificate must be issued to the student. It should be retained to confirm the completion of training and is NOT to be sent to the Department of State. The SGP will provide a camera ready copy of the course completion certification to all schools. This certificate is the only one authorized for documenting successful completion and MAY NOT BE MODIFIED in any way. If you have any questions concerning this matter, you may contact Security Guard Program staff at (518) , or by writing to the address listed on the bulletin. This bulletin supersedes Training Bulletin NYCRR (b) requires directors of approved security guard training schools to retain training bulletins for a period of not less than two years.

4 COPYRIGHT NOTICE Copyright January, 1995 by the New York State Division of Criminal Justice Services. This publication may be reproduced without the express written permission of the New York State Division of Criminal Justice Services provided that this copyright notice appears on all copies or segments of the publication. The Division of Criminal Justice Services hereby authorizes the development of derivative materials from this document, which may include additions, expansion, or clarification of such materials, but shall not include any deletion of textual materials. As a condition of this authorization to develop derivative materials, a derivative document must contain the notice, This document is derived from the Eight Hour Annual In-Service Training -Course Lesson Plans as copyrighted by the New York State Division of Criminal Justice Services. The Division of Criminal Justice Services does not authorize the assertion of a copyright interest in any such derivative document.

5 EIGHT HOUR ANNUAL IN-SERVICE TRAINING COURSE FOR SECURITY GUARDS TABLE OF CONTENTS TOPIC AREAS & TIME ALLOCATIONS COURSE ADMINISTRATION I. ROLE OF A SECURITY GUARD 0-2 HOURS II. LEGAL POWERS AND LIMITATIONS 0-2 HOURS III. EMERGENCY SITUATIONS 0-2 HOURS IV. COMMUNICATIONS AND PUBLIC RELATIONS 0-2 HOURS V. ACCESS CONTROL 0-2 HOURS VI. REPORT WRITING 0-2 HOURS VII. ETHICS AND CONDUCT 0-2 HOURS VIII. ELECTIVE TOPICS 0-2 HOURS APPENDIX A- ADMINSTRATIOR S GUIDE

6 EIGHT HOUR ANNUAL IN-SERVICE TRAINING COURSE FOR SECURITY GUARDS COURSE ADMINISTRATION I. Curriculum requirements for the Eight Hour Annual In-Service Training Course for Security Guards. A. This course requires that each approved school providing this training develop lesson plans utilizing approved topics. Objectives may be selected from those provided for each lesson, be developed by the security guard training school, or a combination of both. B. The Eight Hour Annual In-Service Training Course must be comprised of a minimum of eight hours of classroom instruction. Approved schools may utilize the topics and objectives developed by DCJS/SGP to satisfy the eight hour mandate, or after fulfilling the minimum time requirement for mandatory topics, may develop their own objectives and lesson plans to complete the remaining two hours of instruction. Each lesson plan developed must not contain more than the maximum time duration allowed. Lesson plans that extend beyond the scope and authority of DCJS/SGP are done at the sole discretion of the security guard training school. II. Presentation requirements for the Eight Hour Annual In-Service Training Course for Security Guards A. All instructor(s) shall meet all required standards and have received certification from the Division of Criminal Justice (DCJS) pursuant to Part 6029 of the NYCRR. B. An Eight Hour Annual In-Service Training Course must be administered only at an approved security guard training school in an approved classroom setting. For purposes of this training, an approved classroom for Annual In-Service training must meet the same standards as those required for Pre-Assignment training. C. Due to the school s authority to adjust time requirements for each topic, it is the school s responsibility to ensure that those objectives chosen for any given topic are sufficient to cover the time allotment for such topic. D. Although no final examination is required for this training, it is recommended that one be administered to measure the retention and learning of the student and evaluate the appropriateness of the course content. E. Schools providing this training shall be in compliance with all other applicable rules and regulations as set forth for the presentation of mandated security guard training.

7 Unit One Role of a Security Guard

8 8 Hour Annual In-Service Training 1.1 Lesson Title: Section: Role of a Security Guard Unit 1 Prepared by: Approved by: Instructor: Method of Presentation: Date Prepared: Duration: Instructor Determination 06/ Hours Course Description: This block of instruction may address the following objectives; utilize objectives developed by the security guard training school or a combination of both. The instruction may contain elements of previous training as a refresher, but must primarily be structured to update training and keep the student current. The topics discussed in this lesson shall pertain to a security guard s duties and responsibilities. Instructional Objectives: Upon completion of this section, the student will be able to either orally or in writing: 1. Identify the functions, duties, and responsibilities of a security guard. 2. Identify a security guard s responsibility to detect, deter, and/or report incidents. 3. Identify and/or list five factors contributing to effective performance of a security guard. a. Preparing for patrol (e.g. equipment, uniform, pre-shift briefing, post orders, etc.) b. Guard and public safety concerns c. Knowledge of patrol area(s) d. Recognition of potential environmental, health & safety hazards, : Copyright 2009 (June 2009)

9 8 Hour Annual In-Service Training 1.2 e. Observation skills f. Mental & physical preparedness 4. Identify effective patrol techniques of a security guard which may include, but are not limited to the following. a. Mobile patrol b. Foot patrol c. Fixed post (to include closed circuit television) Trainee References: Training Aids Recommended: Instructor References:, : Copyright 2009 (June 2009)

10 Unit Two Legal Powers and Limitations

11 8 Hour Annual In-Service Training 2.1 Lesson Title: Section: Legal Powers and Limitations Unit 2 Prepared by: Approved by: Instructor: Method of Presentation: Date Prepared: Duration: Instructor Determination 06/ Hours Course Description: This block of instruction may address the following objectives; utilize objectives developed by the security guard training school or a combination of both. The instruction may contain elements of previous training as a refresher, but must primarily be structured to update training and keep the student current. The topics discussed in this lesson shall pertain to a security guard s duties and responsibilities. Student Training Objectives: Upon completion of this section, the student will be able to either orally or in writing: 1. Identify the security guard s arrest/custody procedures in the work environment as authorized and limited by the: a. New York State Penal Law b. New York State Criminal Procedure Law c. Policies of the security guard employer 2. Explain justification of the use of force, including deadly physical force, by a security guard/private citizen citing the New York State Penal Law, Article 35., : Copyright 2009 (June 2009)

12 8 Hour Annual In-Service Training List the elements of specific crimes when deadly physical force is authorized for a security guard/private citizen. 4. Identify the types of crimes that may be encountered as defined in the New York State Penal Law. 5. Identify factors which may expose a security guard employer and a security guard to civil liability, including but not limited to : a. Negligence b. Incompetence c. Recklessness d. Failure to train or improper training e. Failure to properly supervise f. Civil rights violations (e.g. age, sex, religion, etc.) g. Invasion of privacy h. Failure to address health and safety concerns. 6. Explain the importance of court testimony. a. Reviewing case documents (e.g. reports, notes, etc.) b. Appearance and demeanor c. Providing factual and accurate testimony Trainee References: Training Aids Recommended: Instructor References:, : Copyright 2009 (June 2009)

13 Unit Three Emergency Situations

14 8 Hour Annual In-Service Training 3.1 Lesson Title: Section: Emergency Situations Unit 3 Prepared by: Approved by: Instructor: Method of Presentation: Date Prepared: Duration: Instructor Determination 06/ Hours Course Description: This block of instruction may address the following objectives; utilize objectives developed by the security guard training school or a combination of both. The instruction may contain elements of previous training as a refresher, but must primarily be structured to update training and keep the student current. The topics discussed in this lesson shall pertain to a security guard s duties and responsibilities. Student Training Objectives: Upon completion of this section, the student will be able to either orally or in writing: 1. Identify the proper response to each of the following emergencies that may be encountered by a security guard to include, but not limited to: a. Alarm of fire d. Medical emergency/first aid b. Bomb threat/search e. Natural disaster c. Civil disturbance f. Crime in progress 2. Identify the need for a comprehensive emergency/disaster response and notification plan. 3. Identify the appropriate hazardous materials incident response by security. 4. Identify and explain security guard safety as it pertains to incident response, appropriate safety precautions, and available equipment. Trainee References: Training Aids Recommended: Instructor References:, : Copyright 2009 (June 2009)

15 Unit Four Communications and Public Relations

16 8 Hour Annual In-Service Training 4.1 Lesson Title: Section: Communications and Public Relations Unit 4 Prepared by: Approved by: Instructor: Method of Presentation: Date Prepared: Duration: Instructor Determination 06/ Hours Course Description: This block of instruction may address the following objectives; utilize objectives developed by the security guard training school or a combination of both. The instruction may contain elements of previous training as a refresher, but must primarily be structured to update training and keep the student current. The topics discussed in this lesson shall pertain to a security guard s duties and responsibilities. Student Training Objectives: Upon completion of this section, the student will be able to either orally or in writing: 1. Identify standard procedures as they apply to the following communication mediums, where appropriate. a. Telephone etiquette b. Radio operating procedures and protocols c. Use of public address system d. Communications center e. Computer networks 2. Identify the purpose of sensitivity and interpersonal communications awareness training, including but not limited to the following. a. Culturally diverse groups d. Elderly b. Religious orientation e. Sexual orientation c. Physically challenged f. Gender, : Copyright 2009 (June 2009)

17 8 Hour Annual In-Service Training Identify procedures on the use and dissemination of information as it relates to the public and the media. Trainee References: Training Aids Recommended: Instructor References:, : Copyright 2009 (June 2009)

18 Unit Five Access Control

19 8 Hour Annual In-Service Training 5.1 Lesson Title: Section: Access Control Unit 5 Prepared by: Approved by: Instructor: Method of Presentation: Date Prepared: Duration: Instructor Determination 06/ Hours Course Description: This block of instruction may address the following objectives; utilize objectives developed by the security guard training school or a combination of both. The instruction may contain elements of previous training as a refresher, but must primarily be structured to update training and keep the student current. The topics discussed in this lesson shall pertain to a security guard s duties and responsibilities. Student Training Objectives: Upon completion of this section, the student will be able to either orally or in writing: 1. Explain the concept of controlling access to an employer s property by environmental design. Cite specific types and methods utilized by the security guard industry. 2. Identify the components of a security survey and provide an assessment of positive and negative types of access control and security measures. 3. Identify acceptable forms of identification and access control notification procedures to include, but not limited to the following. a. Vendors/deliveries c. Employees b. Visitors d. Government agencies 4. Identify the benefits of controlled access points and the importance of daily monitored electronic or manual login procedures. Trainee References: Training Aids Recommended: Instructor References:, : Copyright 2009 (June 2009)

20 Unit Six Report Writing

21 8 Hour Annual In-Service Training 6.1 Lesson Title: Section: Report Writing Unit 6 Prepared by: Approved by: Instructor: Method of Presentation: Date Prepared: Duration: Instructor Determination 06/ Hours Course Description: This block of instruction may address the following objectives; utilize objectives developed by the security guard training school or a combination of both. The instruction may contain elements of previous training as a refresher, but must primarily be structured to update training and keep the student current. The topics discussed in this lesson shall pertain to a security guard s duties and responsibilities. Student Training Objectives: Upon completion of this section, the student will be able to either orally or in writing: 1. Define field notes and identify its importance in preparing an accurate report. 2. Identify the six questions that must be answered by a security guard when completing report forms and logs. Who, What, When, Where, Why and How? 3. Identify the grammatical components of a well written report to include, but not limited to the following. a. Proper use of pronouns e. Punctuation b. Past tense f. Clarity and readability c. Chronological order g. Conciseness d. Spelling h. Objectivity, : Copyright 2009 (June 2009)

22 8 Hour Annual In-Service Training Explain the need to draft and write a report for an intended reader devoid of law enforcement slang, technical terminology, and acronyms. Trainee References: Training Aids Recommended: Instructor References:, : Copyright 2009 (June 2009)

23 Unit Seven Ethics and Conduct

24 8 Hour Annual In-Service Training 7.1 Lesson Title: Section: Ethics and Conduct Unit 7 Prepared by: Approved by: Instructor: Method of Presentation: Date Prepared: Duration: Instructor Determination 06/ Hours Course Description: This block of instruction may address the following objectives; utilize objectives developed by the security guard training school or a combination of both. The instruction may contain elements of previous training as a refresher, but must primarily be structured to update training and keep the student current. The topics discussed in this lesson shall pertain to a security guard s duties and responsibilities. Student Training Objectives: Upon completion of this section, the student will be able to either orally or in writing: 1. Define and identify the elements of the Security Guard Code of Ethics. 2. Identify five unethical practices that a security guard may encounter at a work location and describe how adhering to a strict Code of Ethics affects unethical practices. 3. Identify two benefits to a security guard and a security guard employer that will be realized by adopting and following a Code of Ethics. 4. Identify the elements of an employer s rules and regulations which govern the professional conduct of a security guard. 5. Explain the importance of a security guard s fitness fo duty as it relates to all of the following. a. Alertness c. Mental & physical preparedness b. Unimpaired by drugs/alcohol d. Appearance & demeanor Trainee References: Training Aids Recommended: Instructor References:, : Copyright 2009 (June 2009)

25 Unit Eight Elective Topics

26 8 Hour Annual In-Service Training 8.1 Lesson Title: Section: Elective Topics Unit 8 Prepared by: Approved by: Instructor: Method of Presentation: Date Prepared: Duration: Instructor Determination 06/ Hours Course Description: Elective topic(s) may be topic(s) not previously covered. This block of instruction may be an expansion upon the objectives for any one of the previous seven lesions or a combination of expansion of objectives from several of the previous lessons. The topic(s) discussed in this lesson shall pertain to a security guard s duties and responsibilities. Student Training Objectives: Upon completion of this section, the student will be able to either orally or in writing: Trainee References: Training Aids Recommended: Instructor References:, : Copyright 2009 (June 2009)

27 Appendix A Administrator s Guide

28 8 Hour Annual In-service Training A.1 Course Planning Only security guard training schools approved by DCJS may present this training. A school must have a permanent location with a DCJS approved classroom setting. Approved classroom settings must provide a minimum of 16 square feet per student, with no more than 35 students per class. The facility must also include appropriate seating accommodations, audio visual aides, restroom facilities, heating and ventilation. The 8 Hour Annual In-service Training should be completed in one eight hour session. In the event the course cannot be conducted in one eight hour session, it may be conducted in separate sections of no less than 2 hours per session over the calendar year in which the training must be completed. Students must attend a single course, meaning they must start and finish training with the same group of students and instructors. Since the 8 Hour Annual In-service Training was designed to be customized to meet the specific needs of the employer, DCJS has not provided any specific lesson plans or accompanying presentation. Course directors and instructors are encouraged to reference the lesson plans and presentation materials from the 8 Hour Pre-assignment Training in developing curricula for the first six hours of the training. The remaining two hours must contain elective material which better prepares the security guard to safely protect their facilities. In order to renew a Security Guard Registration Card, issued by the New York State Department of State, Division of Licensing Services, security guards must annually complete the 8 Hour Annual In-service Training. School Director The school director is entirely responsible for the administration of a security guard training school according to the minimum standards established by DCJS. The school director serves as the point of contact for all matters relating to the school. The school director is responsible for the administration and supervision of required examinations in accordance with Title 9 of the Official Compilation of Codes, Rules and Regulations of the State of New York, Part 6029(12)(b), and for maintaining an accurate record of attendance for each security guard attending the course, and for accurate and timely submission of course completion forms. Such records should be available for inspection by DCJS. Upon completing the course, the school director shall file with DCJS, no later than seven days after the course end date; a DCJS approved Security Guard Training Class Roster / Notification of Successful Completion form for each student indicating the course title, school dates, school location, school director, and student information. The Class Roster / Notification of Successful Completion must contain the instructor s original, : Copyright 2009 (June 2009)

29 8 Hour Annual In-service Training A.2 signature. Additionally, the school director must submit the Part I (red) Optical Mark Reader (OMR) form and the Part II (orange) OMR for each student. Pursuant to section 57-a of the Arts and Cultural Affairs Law, the school director shall retain all records, including correspondence, student attendance and performance, lesson plans and curriculum, handouts, and Security Guard Training Class Roster / Notification of Successful Completion forms, as required by the appropriate schedule for records retention and disposition promulgated by the Commissioner of Education. Currently, the schedule of retention is two (2) years. Such records shall be available for inspection by DCJS. The of the Division of Criminal Justice Services is available to provide technical assistance to the school directors. Instructors All instructors providing New York State mandated training must be certified through the DCJS in accordance with Title 9 of the Official Compilation of Codes, Rules and Regulations of the State of New York, Part This regulation applies to all instructors regardless of certification in other areas, including police instructors. Instructor certification may be granted upon demonstration of competency and subject matter expertise. Each instructor applicant must possess a high school diploma, or equivalent, and satisfy the minimum criteria established by DCJS. All instructors shall be responsible for disseminating the information in the modules assigned them according to the standards established by DCJS. Instructors may be called upon to provide documentation of their status and may be required to provide additional information to establish the competence of an instructor or for any other pertinent purpose. Student Requirements Anyone may attend the 8 Hour Annual In-service Training Course for Security Guards, however, in order to maintain a Security Guard Registration Card issued by the NYS Department of State, Division of Licensing Services, each student must: Annually complete the 8 Hour Annual In-service Training Course for Security Guards each year after completing the On-the-Job Training Course for Security Guards. Attendance The school director is responsible for maintaining an accurate record of attendance pursuant to section (a) of Title 9 of the Official Compilation of Codes, Rules and Regulations of the State of New York., : Copyright 2009 (June 2009)

30 8 Hour Annual In-service Training A.3 Examinations A written examination is not required for the 8 Hour Annual In-service Training. DCJS recommends the school director administer an examination to gauge student retention of the material. Course Completion Forms The school director is responsible for ensuring the Security Guard Training Class Roster / Notification of Successful Completion is completed accurately and bears the school director s original signature. In order to ensure records are entered accurately, this form must be typed and the box labeled (703) should be checked to indicate completion of the 8 Hour Annual In-service Training. The school director is responsible for accurately completing the Part I (red) and the Part II (orange) Optical Mark Reader (OMR) forms, or bubble sheets. In order to update the training records, DCJS must receive an accurate, legible OMR form for the instructor and one for each student. Incomplete or inaccurate forms cannot be processed. If the school director requires additional forms, please contact DCJS staff by telephone at (518) or by facsimile at (518) Certificates of Successful Completion Pursuant to Section 89-n(1) of the General Business Law,... upon completion of a required training course, a security guard shall receive from the provider a certificate evidencing satisfactory completion thereof in accordance with the requirements prescribed by the commissioner... The certificate must be issued to the student. The student should retain the original to confirm the completion of training and should not submit originals to the Department of State when applying for a security guard registration card. DCJS will provide a camera-ready copy of the course completion certificate to all schools approved to conduct mandated security guard training. This certificate is the only one authorized for documenting successful completion and may not be modified in any way., : Copyright 2009 (June 2009)

31 8 Hour Annual In-service Training A.4 Questions If, after reviewing this guide, school directors or instructors have any questions or concerns, please contact DCJS staff prior to commencing training., 4 Tower Place Albany, NY (518) : Copyright 2009 (June 2009)