FACILITY SERVICES 2014

Transcription

1 FACILITY SERVICES 2014 The Facility Services department offers everything you need to make your event a success. We coordinate your orders with the appropriate departments to ensure your requirements are processed quickly and efficiently. Our office is open Monday through Friday from 8am to 5pm. For larger events, a service desk will be staffed during move-in at the Exhibitor Service area. For further information please contact us at (385) or send an to facilityservices@saltpalace.com. The Salt Palace is your exclusive telephone, Internet and networking provider. We offer high-speed Internet access and networking services using the latest technologies. Our highly trained support staff are on-site and here to assist you with all your technical needs. TELEPHONE We have analog and digital telephone lines with single or multi-line handsets as well as conferencing speakerphones. Lines can be programmed with a variety of features such as toll restriction, line hunting, call waiting and voice mail. We also provide data lines for fax and credit card needs. LET US HELP MAKE YOUR EVENT A SUCCESS! INTERNET High speed internet access - from 1Mb up to 2 Gb - is available over our in-house fiber optic network. Service can be installed anywhere within the facility! Wired Internet Service: Single location options Network services (Private VLAN) Multiple location Internet packages DHCP and firewall services Wireless Internet Service: The Salt Palace has a versatile wireless system that can operate multiple wireless networks within the facility. Complimentary Wi-Fi available in the convention center lobby areas Wi-Fi for attendees and exhibitors (self-service) for a daily fee CONNECT! Spots custom wireless services for exhibitors Custom Wireless event networks Wireless Sponsorship Opportunities In order to provide the most robust wireless service possible to all clients, only Salt Palace wireless services are allowed to broadcast within the convention center. No customer provided access points, wireless routers or mobile hot spot networks are allowed without written approval prior to your event. CABLE TELEVISION Keep up with breaking news or make sure your attendees can still watch the big game! Comcast Cable Television services can be ordered for all exhibit halls and meeting rooms. Most basic cable channels are available (example: CNBC, NBC Sports, ESPN, CNN, MSNBC, ESPNU and more). All of the services listed above can now be ordered online To order, go to All forms are listed under Order Services. 100 S. West Temple Salt Lake City, UT Facility Services Department (385)

2 INTERNET & NETWORK SERVICES Event Name Company Name Event Date Booth / Room Address City, State, Zip Onsite Contact Ordered By Address receipts will be ed to this address QUANTITY PRICE TOTAL *Advance / Standard INTERNET - NETWORK OPTIONS Complete Network: 3 Mbps wired Internet service with access for up to five $1,395 / $1,674 computers. All networking equipment and labor included. Need access for more than five computers? Purchase additional IP addresses in the Additional Options section below. Routable Network: 3 Mbps wired Internet service with 1 static IP Address. $1,195 / $1,434 Customer is authorized to bring their own router or server to provide wired Internet service to all computers within their booth. No Wireless routers or personal wireless access points allowed. INTERNET - INDIVIDUAL OPTIONS Internet Basic: Wired, T-1 (1.54 Mbps) Internet service, access for one computer. $600 / $720 Internet Plus: Wired, 3 Mbps Internet service, access for one computer. $1,000 / $1,200 Need access for more than one computer? Purchase additional IP addresses and rent network equipment in the Additional Options section below. WIRELESS INTERNET SERVICES CONNECT! Spot: Wireless Internet access for multiple users in a single area (meeting room, exibit booth, etc. Set up with your own network name (SSID) and security key. See Connect Spot order form for more details about ordering this service. SP Premium: High-speed wireless service. Purchase on-site with a credit card for $59.99 per day, per device. (no pre-order necessary). ADDITIONAL OPTIONS Additional IP Address: access for additional computers on the $75 / $90 Complete Network, Internet Basic, or Internet Plus Services. 8 Port Ethernet Hub/Switch Rental: $75 / $90 Ethernet Patch Cable Rental (up to 25 ): $25 / $30 Networking Labor: labor for cabling beyond the initial Internet drop. $75 per hour POINT-TO-POINT NETWORKING SERVICES Copper Patch: Point to point, pair Cat5 copper wire $150 / $180 Fiber Patch: Point to point, single strand fiber, RJ45 termination $500 / $600 *To quailfy for advance rate, order and payment must be received a minimum of 10 days prior to event move in. Visa, MasterCard, American Express, Disover Card and company check accepted. TOTAL Tax of 6.85% will be added for equipment rental only. Credit Card Number: Expiration Date: Name: CCV: Signature: I have read and agree to the terms and conditions as outlined on the reverse side of this form. Submit this form to: (385) (fax) or mail to: Salt Palace Convention Center, Attn: Facility Services 100 S. West Temple, Salt Lake City, UT or order online at: > Order Services

3 INTERNET & NETWORK SERVICES TERMS & CONDITIONS This order form is reflects services and pricing for the year After December 31, 2014, services and prices are subject to change. GENERAL CONDITIONS & REGULATIONS 1. The Salt Palace Convention Center is the exclusive provider of all telephone, Internet and network services (wired and wireless) and Business Center sales within the facility. 2. Purchase and use of the Salt Palace Convention Center services is limited to exclusive use by ordering client, employees and guests. Resell or other unauthorized distribution these services is prohibited. 3. Rates are subject to change. 4. Quantities of some services are limited. Please order early to ensure availability. Orders will be filled on a first come, first serve basis. 5. All services will be installed during designated event move-in times. Installation will be finalized once the event floor is clear of freight and other obstacles. Services will be disconnected on the last day of the event, thirty minutes after the official closing time. 6. All prices are for rental of materials and equipment. Materials and equipment used in installation remain the property of the Salt Palace Convention Center. 7. Salt Palace Convention Center is not responsible for lost or damaged rental equipment. A replacement fee will be assessed on all equipment that is damaged or not returned. Equipment can be returned to the Security office or the Business Center at any time. 8. Under no circumstances shall anyone other than Salt Palace technicians do any special wiring in the convention center without prior written approval. Telecommunication services ordered by outside providers will be placed in the Facility Services Switch Room (MDF). These services will be extended to desired location by Salt Palace Technicians. These services will be assessed co-location fees for service plus wiring and labor. 9. A drawing indicating line placement(s) is required to be submitted with all wired Internet, network, electrical, engineering and telephone orders. If we do not receive a drawing, our technicians will drop service in the part of the booth or room that they deem to be most convenient. There is a $75 fee to relocate a line after it has been placed. 10. Rates quoted for all services include bringing the requested communication services to the booth in the most convenient manner and do not include special wiring, over-head drops and/or special set-up or installation of communication equipment. Additional labor charges will be assessed when special services are required. RATES & PAYMENTS 1. Payment for services must accompany all orders and be paid in full before service is installed. All payments are in US Dollars. All additional services provided at the show must be paid in full at the time of request. 2. Advanced rates are available until 10 days prior to the first move-in day of the event. Orders must be complete and paid in full by that date in order to qualify for advance rates. 3. Company checks are to be made payable to Salt Palace Convention Center. No personal checks accepted. 4. A letter will be ed to confirm orders within (5) business days of receipt. Copies of all charges will be ed approximately one week after show close. 5. Disputes concerning service must be filed with the Facility Services Department prior to the close of the show. Disputes will be resolved by the Salt Palace in a timely manner. 6. Notification of cancellation must be received, in writing, a minimum of ten days prior to show move-in. Any cancellation received less than ten days prior, but before installation begins will be assessed a 20% cancellation fee. 7. Credit will not be given once service has been installed. 8. All onsite changes to your order will be assessed a minimum charge of $75.00 per line. INTERNET SERVICE TERMS 1. IP addresses assigned by the Salt Palace can be either public/static or private/dhcp (wired services only). If you select to use public/static IP s, you must have administrator access on all computers in order to enter your IP addresses. Public IP s are assigned approximately one week prior to each event and can be ed to you upon request. IP information will also be made available to you at the Internet drop location as well as at our service desk or through the Salt Palace Business Center. 2. Internet service is delivered to a single location within your booth or room. If you have purchased wired access for more than one computer, you will need a switch and patch cables for each device. The Salt Palace has this equipment available for rent. 3. Wired Internet service can extend up to 30 for the original drop location as long as cabling can be sufficiently hidden and secured (must be within your contracted space). If service is needed further than 30 from the original drop location an additional Internet drop will be required. Fees for a second Internet service will apply. 4. The Salt Palace cannot guarantee the performance or accessibility of services beyond our gateway. 5. The Salt Palace is not responsible for the programming or performance of personal (non-salt Palace) equipment. Additional cost may be incurred to assist in programming or troubleshooting of personal equipment if the problem is found not to be the fault of the Salt Palace Convention Center. 6. Routers are allowed for wired services only and only within your exhibit booth as far as the appropriate access has been purchased. 7. Wireless (Wi-Fi) Services a. All wireless service will be exclusively provided by and administered by the Salt Palace Convention Center unless otherwise authorized in writing. Authorization to showcase wireless devices within the convention center must be received in writing from the Facility Services department 30 days prior to the event. b. The Salt Palace will setup custom networks according to the information provided on the Wireless Service Request form. All services will be tested once installation has been completed. Performance reports and other stats are kept on file and can be issued upon request. c. The Salt Palace offers an a/b/g/n wireless network with basic access to the Internet over a 200Mb Shared Ethernet connection. Bandwidth may be shared with other events in the facility. Additional or dedicated bandwidth for a custom network is available upon request. d. We do NOT recommend wireless service for critical event services such as product presentations, on-line sales or demonstrations. For these and other critical activities, we highly recommend purchasing wired service. e. The Salt Palace can set up dedicated wireless network(s) for events requiring more than just basic Internet access. Call for information. f. Network bandwidth and connections speeds will vary. The actual bandwidth received depends on a variety of factors such as; the number of users that are accessing the network at any given time, the equipment they are using and the size of the upload or download. g. Wireless service is inherently vulnerable to interference from equipment and devices that transmit similar radio frequencies, operate within the same frequency spectrum or have the ability to corrupt wireless frequencies. The Salt Palace Convention Center cannot guarantee that interference will not occur. h. Due to the temporary nature of events, wireless interference may arise due to physical obstructions, network congestion, or other coverage problems. While the Salt Palace will make every attempt to help our clients anticipate these situations, there is no guarantee that interference will not occur. i. In order to keep our airspace free of wireless noise and ensure successful wireless service for all clients, contractors, exhibitors and guests we request that: - Clients do not operate their own wireless routers or mobile hot spots within the facility, including exhibit booths. - Clients do not operate their own wireless ad-hoc or peer-to peer networks j. Credit will not be given for decrease of wireless performance or cessation of wireless service due to event generated interference. Internet Security 1. The Salt Palace Convention Center does not provide security, such as firewalls, anti-virus etc. on our Internet services. It is the sole responsibility of the customer to provide their own necessary security precautions. The Salt Palace is not responsible for any damages arising from the use of non-secured devices on the network. 2. The Salt Palace requires that all devices directly or indirectly accessing our network have the latest virus scan software, security updates, system patches, and any other technological precautions necessary to protect yourself and others from viruses, malicious programs, and other disruptive applications. Any device which adversely impacts the Salt Palace network may cause service interruptions to yourself and others which can lead to disconnection of your equipment from the network, with or without prior notice at our discretion. The device(s) in question will remain disconnected until all issues are adequately resolved. All charges will apply and no refunds will be given. Additional charges may apply for trouble diagnosis and/or problem resolution. Legal Use of Internet Services & Limitation of Liability 1. Any illegal usage of Salt Palace services including transmission, distribution or storage of material or conduct in violation of any applicable local, state, federal or foreign laws or regulations is prohibited. Illegal usage of the Salt Palace Convention Center Internet services will result in immediate termination of service. 2. Under the Digital Millennium Copyright Act (DMCA) it is illegal for any party to transmit or download copyrighted materials. Any violation of DMCA copyright laws will result in termination of Internet service and may result in legal action taken against the customer. 3. The Salt Palace Convention Center does not provide an expressed or implied warranty for the equipment and services provided, including no warrant of fitness for particular purpose or merchantability. Part of the agreement with the Salt Palace Convention Center is a limitation of liability so that Client s sole remedy or recourse against the Salt Palace Convention Center shall be the return of the price that the client paid for services and/or equipment rental, regardless of type, nature or basis for the claim. The Salt Palace Convention Center shall have no liability whatsoever for personal injury, property damage, business loss, business interruption, consequential or punitive damages. 4. Client shall indemnify the Salt Palace Convention Center from third party claims arising from Client s use of the Salt Palace s services and equipment.

4 CONNECT! SPOT - WIRELESS INTERNET SERVICES Event Name Company Name Event Date Booth / Room Address City, State, Zip Onsite Contact Ordered By Address receipts will be ed to this address The Salt Palace operates three Wi-Fi netowrks on a regular basis. - SP Free: Basic Wi-Fi (256K). Complimentary access, available in the larger lobby areas of the facility. - SP Lite: Daily Wi-Fi (512K). Available in the meeting rooms and the larger lobby areas of the facility. Cost: $14.95 per day. - SP Premium: High-speed Wi-Fi. Available throughout the facility. Cost: $59.99 per day. SP Lite and Premium can be purchased on-site with a major credit card. If you need wireless service for multiple guests, devices, etc., we recommend our Connect! Spot. A CONNECT! Spot is a wireless service developed specifically to meet the needs of Satl Palace exhibitors. Perfect for exhibitors who utilize multiple wireless devices and wish to provide easy Internet access to staff and/or their guests. BENEFITS OF A CONECT! SPOT: Convenient wireless access on one network with one password. No need to purchase individual services for each person or device. Customized Service. You choose the network name (SSID) and password. In-booth support from on-site, experienced technicians. CONNECT SPOT SETUP SSID / NETWORK NAME: Name displayed when searching for wireless networks PASSWORD / EVENT CODE: A word or string of characters used to access to your wireless network NUMBER OF CONNECTIONS: 10 guests - $1, advance / $1, standard $ 25 guests - $1, advance / $2, standard $ 50 guests - $2, advance / $2, standard $ more than 50 guests or multiple locations - Call for quote $ SERVICE DATES: Start Date / Time: End Date / Time: ANTICIPATED INTERNET ACTIVITY (Ex. Light Internet browsing/checking , online credit card processing and sales, Interactive web-based meetings, Twitter/Facebook, etc) *To quailfy for advance rate, order and payment must be received a minimum of 10 days prior to event move in. Visa, MasterCard, American Express, Disover Card and company check accepted. TOTAL Credit Card Number: Expiration Date: Name: CCV: Signature: I have read and agree to the terms and conditions as outlined on the reverse side of this form. Submit this form to: (385) (fax) or mail to: Salt Palace Convention Center, Attn: Facility Services 100 S. West Temple, Salt Lake City, UT or order online at: > Order Services

5 CONNECT! SPOT - WIRELESS INTERNET SERVICES TERMS & CONDITIONS This order form is reflects services and pricing for the year After December 31, 2014, services and prices are subject to change. GENERAL CONDITIONS & REGULATIONS 1. The Salt Palace Convention Center is the exclusive provider of all telephone, Internet and network services (wired and wireless) and Business Center sales within the facility. 2. Purchase and use of the Salt Palace Convention Center services is limited to exclusive use by ordering client, employees and guests. Resell or other unauthorized distribution these services is prohibited. 3. Rates are subject to change. 4. Quantities of some services are limited. Please order early to ensure availability. Orders will be filled on a first come, first serve basis. 5. All services will be installed during designated event move-in times. Installation will be finalized once the event floor is clear of freight and other obstacles. Services will be disconnected on the last day of the event, thirty minutes after the official closing time. 6. All prices are for rental of materials and equipment. Materials and equipment used in installation remain the property of the Salt Palace Convention Center. 7. Salt Palace Convention Center is not responsible for lost or damaged rental equipment. A replacement fee will be assessed on all equipment that is damaged or not returned. Equipment can be returned to the Security office or the Business Center at any time. 8. Under no circumstances shall anyone other than Salt Palace technicians do any special wiring in the convention center without prior written approval. Telecommunication services ordered by outside providers will be placed in the Facility Services Switch Room (MDF). These services will be extended to desired location by Salt Palace Technicians. These services will be assessed co-location fees for service plus wiring and labor. 9. A drawing indicating line placement(s) is required to be submitted with all wired Internet, network, electrical, engineering and telephone orders. If we do not receive a drawing, our technicians will drop service in the part of the booth or room that they deem to be most convenient. There is a $75 fee to relocate a line after it has been placed. 10. Rates quoted for all services include bringing the requested communication services to the booth in the most convenient manner and do not include special wiring, over-head drops and/or special set-up or installation of communication equipment. Additional labor charges will be assessed when special services are required. RATES & PAYMENTS 1. Payment for services must accompany all orders and be paid in full before service is installed. All payments are in US Dollars. All additional services provided at the show must be paid in full at the time of request. 2. Advanced rates are available until 10 days prior to the first move-in day of the event. Orders must be complete and paid in full by that date in order to qualify for advance rates. 3. Company checks are to be made payable to Salt Palace Convention Center. No personal checks accepted. 4. A letter will be ed to confirm orders within (5) business days of receipt. Copies of all charges will be ed approximately one week after show close. 5. Disputes concerning service must be filed with the Facility Services Department prior to the close of the show. Disputes will be resolved by the Salt Palace in a timely manner. 6. Notification of cancellation must be received, in writing, a minimum of ten days prior to show move-in. Any cancellation received less than ten days prior, but before installation begins will be assessed a 20% cancellation fee. 7. Credit will not be given once service has been installed. 8. All onsite changes to your order will be assessed a minimum charge of $75.00 per line. INTERNET SERVICE TERMS 1. IP addresses assigned by the Salt Palace can be either public/static or private/dhcp (wired services only). If you select to use public/static IP s, you must have administrator access on all computers in order to enter your IP addresses. Public IP s are assigned approximately one week prior to each event and can be ed to you upon request. IP information will also be made available to you at the Internet drop location as well as at our service desk or through the Salt Palace Business Center. 2. Internet service is delivered to a single location within your booth or room. If you have purchased wired access for more than one computer, you will need a switch and patch cables for each device. The Salt Palace has this equipment available for rent. 3. Wired Internet service can extend up to 30 for the original drop location as long as cabling can be sufficiently hidden and secured (must be within your contracted space). If service is needed further than 30 from the original drop location an additional Internet drop will be required. Fees for a second Internet service will apply. 4. The Salt Palace cannot guarantee the performance or accessibility of services beyond our gateway. 5. The Salt Palace is not responsible for the programming or performance of personal (non-salt Palace) equipment. Additional cost may be incurred to assist in programming or troubleshooting of personal equipment if the problem is found not to be the fault of the Salt Palace Convention Center. 6. Routers are allowed for wired services only and only within your exhibit booth as far as the appropriate access has been purchased. 7. Wireless (Wi-Fi) Services a. All wireless service will be exclusively provided by and administered by the Salt Palace Convention Center unless otherwise authorized in writing. Authorization to showcase wireless devices within the convention center must be received in writing from the Facility Services department 30 days prior to the event. b. The Salt Palace will setup custom networks according to the information provided on the Wireless Service Request form. All services will be tested once installation has been completed. Performance reports and other stats are kept on file and can be issued upon request. c. The Salt Palace offers an a/b/g/n wireless network with basic access to the Internet over a 200Mb Shared Ethernet connection. Bandwidth may be shared with other events in the facility. Additional or dedicated bandwidth for a custom network is available upon request. d. We do NOT recommend wireless service for critical event services such as product presentations, on-line sales or demonstrations. For these and other critical activities, we highly recommend purchasing wired service. e. The Salt Palace can set up dedicated wireless network(s) for events requiring more than just basic Internet access. Call for information. f. Network bandwidth and connections speeds will vary. The actual bandwidth received depends on a variety of factors such as; the number of users that are accessing the network at any given time, the equipment they are using and the size of the upload or download. g. Wireless service is inherently vulnerable to interference from equipment and devices that transmit similar radio frequencies, operate within the same frequency spectrum or have the ability to corrupt wireless frequencies. The Salt Palace Convention Center cannot guarantee that interference will not occur. h. Due to the temporary nature of events, wireless interference may arise due to physical obstructions, network congestion, or other coverage problems. While the Salt Palace will make every attempt to help our clients anticipate these situations, there is no guarantee that interference will not occur. i. In order to keep our airspace free of wireless noise and ensure successful wireless service for all clients, contractors, exhibitors and guests we request that: - Clients do not operate their own wireless routers or mobile hot spots within the facility, including exhibit booths. - Clients do not operate their own wireless ad-hoc or peer-to peer networks j. Credit will not be given for decrease of wireless performance or cessation of wireless service due to event generated interference. Internet Security 1. The Salt Palace Convention Center does not provide security, such as firewalls, anti-virus etc. on our Internet services. It is the sole responsibility of the customer to provide their own necessary security precautions. The Salt Palace is not responsible for any damages arising from the use of non-secured devices on the network. 2. The Salt Palace requires that all devices directly or indirectly accessing our network have the latest virus scan software, security updates, system patches, and any other technological precautions necessary to protect yourself and others from viruses, malicious programs, and other disruptive applications. Any device which adversely impacts the Salt Palace network may cause service interruptions to yourself and others which can lead to disconnection of your equipment from the network, with or without prior notice at our discretion. The device(s) in question will remain disconnected until all issues are adequately resolved. All charges will apply and no refunds will be given. Additional charges may apply for trouble diagnosis and/or problem resolution. Legal Use of Internet Services & Limitation of Liability 1. Any illegal usage of Salt Palace services including transmission, distribution or storage of material or conduct in violation of any applicable local, state, federal or foreign laws or regulations is prohibited. Illegal usage of the Salt Palace Convention Center Internet services will result in immediate termination of service. 2. Under the Digital Millennium Copyright Act (DMCA) it is illegal for any party to transmit or download copyrighted materials. Any violation of DMCA copyright laws will result in termination of Internet service and may result in legal action taken against the customer. 3. The Salt Palace Convention Center does not provide an expressed or implied warranty for the equipment and services provided, including no warrant of fitness for particular purpose or merchantability. Part of the agreement with the Salt Palace Convention Center is a limitation of liability so that Client s sole remedy or recourse against the Salt Palace Convention Center shall be the return of the price that the client paid for services and/or equipment rental, regardless of type, nature or basis for the claim. The Salt Palace Convention Center shall have no liability whatsoever for personal injury, property damage, business loss, business interruption, consequential or punitive damages. 4. Client shall indemnify the Salt Palace Convention Center from third party claims arising from Client s use of the Salt Palace s services and equipment.

6 TELEPHONE SERVICES Event Name Company Name Event Date Booth / Room Address City, State, Zip Onsite Contact Ordered By Address receipts will be ed to this address QUANTITY PRICE TOTAL *Advance / Standard TELEPHONE LINE Analog Telephone Line: Analog line with dedicated telephone number. $ / $ Can also be used for fax machines and credit card terminals. Must dial 9 for an outside call. Rental of a single line handset included with each line ordered (on request). Do you require a telephone handset? Yes / No Number of telephone handsets required? Handsets will be delivered at the time of installation. Handsets will be picked up during move-out. If you need to return your handset early, it can be dropped off at the Salt Palace Business Center or the Salt Palace Security office. PROGRAMMING OPTIONS Toll Restriction: (restricts line to local, 800 and credit card calling only) $15.00 / $30.00 Hunt: (call rolls over to another line when busy or unanswered) $15.00 / $30.00 Call Waiting: (audible tone to alert user that a second call coming in) $15.00 / $30.00 Call Transfer: (tranfer a call to another line) $15.00 / $30.00 Voice Mail Box: (customizable greeting and security password) $50.00 / $75.00 Need an option not listed? Call the Facility Services office for information on additional programming options. TELEPHONE EQUIPMENT Two-Line Telephone Handset: $50.00 (must to order two analog telephone lines for full functionality) Speaker Telephone Handset: $50.00 (small speakerphone for personal hands-free use, not meant for large group conference calls) Polycom Conference Telephone Set: (for group conference calls) $ *To quailfy for advance rate, order and payment must be received a minimum of 10 days prior to event move in. Visa, MasterCard, American Express, Disover Card and company check accepted. TOTAL Tax of 6.85% will be added for telephone lines and telephone equipment. Credit Card Number: Expiration Date: Name: CCV: Signature: I have read and agree to the terms and conditions as outlined on the reverse side of this form. Submit this form to: (385) (fax) or mail to: Salt Palace Convention Center, Attn: Facility Services 100 S. West Temple, Salt Lake City, UT or order online at: > Order Services

7 TELEPHONE SERVICES TERMS & CONDITIONS This order form is reflects services and pricing for the year After December 31, 2014, services and prices are subject to change. GENERAL CONDITIONS & REGULATIONS 1. The Salt Palace Convention Center is the exclusive provider of all telephone, Internet and network services (wired and wireless) and Business Center sales within the facility. 2. Purchase and use of the Salt Palace Convention Center services is limited to exclusive use by ordering client, employees and guests. Resell or other unauthorized distribution these services is prohibited. 3. Rates are subject to change. 4. Quantities of some services are limited. Please order early to ensure availability. Orders will be filled on a first come, first serve basis. 5. All services will be installed during designated event move-in times. Installation will be finalized once the event floor is clear of freight and other obstacles. Services will be disconnected on the last day of the event, thirty minutes after the official closing time. 6. All prices are for rental of materials and equipment. Materials and equipment used in installation remain the property of the Salt Palace Convention Center. 7. Salt Palace Convention Center is not responsible for lost or damaged rental equipment. A replacement fee will be assessed on all equipment that is damaged or not returned. Equipment can be returned to the Security office or the Business Center at any time. 8. Under no circumstances shall anyone other than Salt Palace technicians do any special wiring in the convention center without prior written approval. Telecommunication services ordered by outside providers will be placed in the Facility Services Switch Room (MDF). These services will be extended to desired location by Salt Palace Technicians. These services will be assessed co-location fees for service plus wiring and labor. 9. A drawing indicating line placement(s) is required to be submitted with all wired Internet, network, electrical, engineering and telephone orders. If we do not receive a drawing, our technicians will drop service in the part of the booth or room that they deem to be most convenient. There is a $75 fee to relocate a line after it has been placed. 10. Rates quoted for all services include bringing the requested communication services to the booth in the most convenient manner and do not include special wiring, over-head drops and/or special set-up or installation of communication equipment. Additional labor charges will be assessed when special services are required. RATES & PAYMENTS 1. Payment for services must accompany all orders and be paid in full before service is installed. All payments are in US Dollars. All additional services provided at the show must be paid in full at the time of request. 2. Advanced rates are available until 10 days prior to the first move-in day of the event. Orders must be complete and paid in full by that date in order to qualify for advance rates. 3. Company checks are to be made payable to Salt Palace Convention Center. No personal checks accepted. 4. A letter will be ed to confirm orders within (5) business days of receipt. Copies of all charges will be ed approximately one week after show close. 5. Disputes concerning service must be filed with the Facility Services Department prior to the close of the show. Disputes will be resolved by the Salt Palace in a timely manner. 6. Notification of cancellation must be received, in writing, a minimum of ten days prior to show move-in. Any cancellation received less than ten days prior, but before installation begins will be assessed a 20% cancellation fee. 7. Credit will not be given once service has been installed. 8. All onsite changes to your order will be assessed a minimum charge of $75.00 per line. INTERNET SERVICE TERMS 1. IP addresses assigned by the Salt Palace can be either public/static or private/dhcp (wired services only). If you select to use public/static IP s, you must have administrator access on all computers in order to enter your IP addresses. Public IP s are assigned approximately one week prior to each event and can be ed to you upon request. IP information will also be made available to you at the Internet drop location as well as at our service desk or through the Salt Palace Business Center. 2. Internet service is delivered to a single location within your booth or room. If you have purchased wired access for more than one computer, you will need a switch and patch cables for each device. The Salt Palace has this equipment available for rent. 3. Wired Internet service can extend up to 30 for the original drop location as long as cabling can be sufficiently hidden and secured (must be within your contracted space). If service is needed further than 30 from the original drop location an additional Internet drop will be required. Fees for a second Internet service will apply. 4. The Salt Palace cannot guarantee the performance or accessibility of services beyond our gateway. 5. The Salt Palace is not responsible for the programming or performance of personal (non-salt Palace) equipment. Additional cost may be incurred to assist in programming or troubleshooting of personal equipment if the problem is found not to be the fault of the Salt Palace Convention Center. 6. Routers are allowed for wired services only and only within your exhibit booth as far as the appropriate access has been purchased. 7. Wireless (Wi-Fi) Services a. All wireless service will be exclusively provided by and administered by the Salt Palace Convention Center unless otherwise authorized in writing. Authorization to showcase wireless devices within the convention center must be received in writing from the Facility Services department 30 days prior to the event. b. The Salt Palace will setup custom networks according to the information provided on the Wireless Service Request form. All services will be tested once installation has been completed. Performance reports and other stats are kept on file and can be issued upon request. c. The Salt Palace offers an a/b/g/n wireless network with basic access to the Internet over a 200Mb Shared Ethernet connection. Bandwidth may be shared with other events in the facility. Additional or dedicated bandwidth for a custom network is available upon request. d. We do NOT recommend wireless service for critical event services such as product presentations, on-line sales or demonstrations. For these and other critical activities, we highly recommend purchasing wired service. e. The Salt Palace can set up dedicated wireless network(s) for events requiring more than just basic Internet access. Call for information. f. Network bandwidth and connections speeds will vary. The actual bandwidth received depends on a variety of factors such as; the number of users that are accessing the network at any given time, the equipment they are using and the size of the upload or download. g. Wireless service is inherently vulnerable to interference from equipment and devices that transmit similar radio frequencies, operate within the same frequency spectrum or have the ability to corrupt wireless frequencies. The Salt Palace Convention Center cannot guarantee that interference will not occur. h. Due to the temporary nature of events, wireless interference may arise due to physical obstructions, network congestion, or other coverage problems. While the Salt Palace will make every attempt to help our clients anticipate these situations, there is no guarantee that interference will not occur. i. In order to keep our airspace free of wireless noise and ensure successful wireless service for all clients, contractors, exhibitors and guests we request that: - Clients do not operate their own wireless routers or mobile hot spots within the facility, including exhibit booths. - Clients do not operate their own wireless ad-hoc or peer-to peer networks j. Credit will not be given for decrease of wireless performance or cessation of wireless service due to event generated interference. Internet Security 1. The Salt Palace Convention Center does not provide security, such as firewalls, anti-virus etc. on our Internet services. It is the sole responsibility of the customer to provide their own necessary security precautions. The Salt Palace is not responsible for any damages arising from the use of non-secured devices on the network. 2. The Salt Palace requires that all devices directly or indirectly accessing our network have the latest virus scan software, security updates, system patches, and any other technological precautions necessary to protect yourself and others from viruses, malicious programs, and other disruptive applications. Any device which adversely impacts the Salt Palace network may cause service interruptions to yourself and others which can lead to disconnection of your equipment from the network, with or without prior notice at our discretion. The device(s) in question will remain disconnected until all issues are adequately resolved. All charges will apply and no refunds will be given. Additional charges may apply for trouble diagnosis and/or problem resolution. Legal Use of Internet Services & Limitation of Liability 1. Any illegal usage of Salt Palace services including transmission, distribution or storage of material or conduct in violation of any applicable local, state, federal or foreign laws or regulations is prohibited. Illegal usage of the Salt Palace Convention Center Internet services will result in immediate termination of service. 2. Under the Digital Millennium Copyright Act (DMCA) it is illegal for any party to transmit or download copyrighted materials. Any violation of DMCA copyright laws will result in termination of Internet service and may result in legal action taken against the customer. 3. The Salt Palace Convention Center does not provide an expressed or implied warranty for the equipment and services provided, including no warrant of fitness for particular purpose or merchantability. Part of the agreement with the Salt Palace Convention Center is a limitation of liability so that Client s sole remedy or recourse against the Salt Palace Convention Center shall be the return of the price that the client paid for services and/or equipment rental, regardless of type, nature or basis for the claim. The Salt Palace Convention Center shall have no liability whatsoever for personal injury, property damage, business loss, business interruption, consequential or punitive damages. 4. Client shall indemnify the Salt Palace Convention Center from third party claims arising from Client s use of the Salt Palace s services and equipment.

8 CABLE TELEVISION SERVICES Event Name Company Name Event Date Booth / Room Address City, State, Zip Onsite Contact Ordered By Address receipts will be ed to this address QUANTITY PRICE *Advance / Standard TOTAL COMCAST CABLE TELEVISION SERVICE Basic Cable Connection: Single line to booth or meeting room $300 / $400 and one Comcast digital cable box. Cable box will be delivered at time of installation. Box will be picked up at requested uninstall time. If you need to leave before the scheduled uninstall, the box can be returned to the Salt Palace Business Center or Security Office. $500 charged will be assessed for any unreturned cable boxes. OVERVIEW OF SOME CABLE CHANNELS AVAILABLE TOTAL CBS (KUTV) Ch. 2 / 654 HD ABC (KTVX) Ch. 4 / 652 HD NBC (KSL) Ch. 5 / 653 HD FOX (KSTU) Ch. 13 / 655 HD CW (KUCW) Ch. 15 / 656 HD KJZZ Ch. 3 / 657 HD PBS (KUED) Ch. 7 / 658 HD ION Ch. 16 / 648 HD HISTORY Ch. 677 HD CSPAN2 Ch. 19 / CNBC Ch. 23 / 708 NBC Sports Ch. 34 ESPN Ch. 35 ESPN2 Ch. 36 CNN Ch. 41 / 685 HD MSNBC Ch. 48 USA Ch. 676 HD E! Ch. 59 STYLE Ch. 60 CSPAN Ch. 78 BBC Ch. 162 BRAVO Ch. 181 / 707 HD NHL Ch. 261 NBA TV Ch. 266 / 694 HD ESPNU Ch. 400 SCHEDULING & PLACEMENT Install Time: Uninstall Time: *To quailfy for advance rate, order and payment must be received a minimum of 10 days prior to event move in. Visa, MasterCard, American Express, Disover Card and company check accepted. Credit Card Number: Expiration Date: Name: CCV: Signature: I have read and agree to the terms and conditions as outlined on the reverse side of this form. Submit this form to: (385) (fax) or mail to: Salt Palace Convention Center, Attn: Facility Services 100 S. West Temple, Salt Lake City, UT or order online at: > Order Services

9 CABLE TELEVISION SERVICES TERMS & CONDITIONS This order form is reflects services and pricing for the year After December 31, 2014, services and prices are subject to change. GENERAL CONDITIONS & REGULATIONS 1. The Salt Palace Convention Center is the exclusive provider of all telephone, Internet and network services (wired and wireless) and Business Center sales within the facility. 2. Purchase and use of the Salt Palace Convention Center services is limited to exclusive use by ordering client, employees and guests. Resell or other unauthorized distribution these services is prohibited. 3. Rates are subject to change. 4. Quantities of some services are limited. Please order early to ensure availability. Orders will be filled on a first come, first serve basis. 5. All services will be installed during designated event move-in times. Installation will be finalized once the event floor is clear of freight and other obstacles. Services will be disconnected on the last day of the event, thirty minutes after the official closing time. 6. All prices are for rental of materials and equipment. Materials and equipment used in installation remain the property of the Salt Palace Convention Center. 7. Salt Palace Convention Center is not responsible for lost or damaged rental equipment. A replacement fee will be assessed on all equipment that is damaged or not returned. Equipment can be returned to the Security office or the Business Center at any time. 8. Under no circumstances shall anyone other than Salt Palace technicians do any special wiring in the convention center without prior written approval. Telecommunication services ordered by outside providers will be placed in the Facility Services Switch Room (MDF). These services will be extended to desired location by Salt Palace Technicians. These services will be assessed co-location fees for service plus wiring and labor. 9. A drawing indicating line placement(s) is required to be submitted with all wired Internet, network, electrical, engineering and telephone orders. If we do not receive a drawing, our technicians will drop service in the part of the booth or room that they deem to be most convenient. There is a $75 fee to relocate a line after it has been placed. 10. Rates quoted for all services include bringing the requested communication services to the booth in the most convenient manner and do not include special wiring, over-head drops and/or special set-up or installation of communication equipment. Additional labor charges will be assessed when special services are required. RATES & PAYMENTS 1. Payment for services must accompany all orders and be paid in full before service is installed. All payments are in US Dollars. All additional services provided at the show must be paid in full at the time of request. 2. Advanced rates are available until 10 days prior to the first move-in day of the event. Orders must be complete and paid in full by that date in order to qualify for advance rates. 3. Company checks are to be made payable to Salt Palace Convention Center. No personal checks accepted. 4. A letter will be ed to confirm orders within (5) business days of receipt. Copies of all charges will be ed approximately one week after show close. 5. Disputes concerning service must be filed with the Facility Services Department prior to the close of the show. Disputes will be resolved by the Salt Palace in a timely manner. 6. Notification of cancellation must be received, in writing, a minimum of ten days prior to show move-in. Any cancellation received less than ten days prior, but before installation begins will be assessed a 20% cancellation fee. 7. Credit will not be given once service has been installed. 8. All onsite changes to your order will be assessed a minimum charge of $75.00 per line. INTERNET SERVICE TERMS 1. IP addresses assigned by the Salt Palace can be either public/static or private/dhcp (wired services only). If you select to use public/static IP s, you must have administrator access on all computers in order to enter your IP addresses. Public IP s are assigned approximately one week prior to each event and can be ed to you upon request. IP information will also be made available to you at the Internet drop location as well as at our service desk or through the Salt Palace Business Center. 2. Internet service is delivered to a single location within your booth or room. If you have purchased wired access for more than one computer, you will need a switch and patch cables for each device. The Salt Palace has this equipment available for rent. 3. Wired Internet service can extend up to 30 for the original drop location as long as cabling can be sufficiently hidden and secured (must be within your contracted space). If service is needed further than 30 from the original drop location an additional Internet drop will be required. Fees for a second Internet service will apply. 4. The Salt Palace cannot guarantee the performance or accessibility of services beyond our gateway. 5. The Salt Palace is not responsible for the programming or performance of personal (non-salt Palace) equipment. Additional cost may be incurred to assist in programming or troubleshooting of personal equipment if the problem is found not to be the fault of the Salt Palace Convention Center. 6. Routers are allowed for wired services only and only within your exhibit booth as far as the appropriate access has been purchased. 7. Wireless (Wi-Fi) Services a. All wireless service will be exclusively provided by and administered by the Salt Palace Convention Center unless otherwise authorized in writing. Authorization to showcase wireless devices within the convention center must be received in writing from the Facility Services department 30 days prior to the event. b. The Salt Palace will setup custom networks according to the information provided on the Wireless Service Request form. All services will be tested once installation has been completed. Performance reports and other stats are kept on file and can be issued upon request. c. The Salt Palace offers an a/b/g/n wireless network with basic access to the Internet over a 200Mb Shared Ethernet connection. Bandwidth may be shared with other events in the facility. Additional or dedicated bandwidth for a custom network is available upon request. d. We do NOT recommend wireless service for critical event services such as product presentations, on-line sales or demonstrations. For these and other critical activities, we highly recommend purchasing wired service. e. The Salt Palace can set up dedicated wireless network(s) for events requiring more than just basic Internet access. Call for information. f. Network bandwidth and connections speeds will vary. The actual bandwidth received depends on a variety of factors such as; the number of users that are accessing the network at any given time, the equipment they are using and the size of the upload or download. g. Wireless service is inherently vulnerable to interference from equipment and devices that transmit similar radio frequencies, operate within the same frequency spectrum or have the ability to corrupt wireless frequencies. The Salt Palace Convention Center cannot guarantee that interference will not occur. h. Due to the temporary nature of events, wireless interference may arise due to physical obstructions, network congestion, or other coverage problems. While the Salt Palace will make every attempt to help our clients anticipate these situations, there is no guarantee that interference will not occur. i. In order to keep our airspace free of wireless noise and ensure successful wireless service for all clients, contractors, exhibitors and guests we request that: - Clients do not operate their own wireless routers or mobile hot spots within the facility, including exhibit booths. - Clients do not operate their own wireless ad-hoc or peer-to peer networks j. Credit will not be given for decrease of wireless performance or cessation of wireless service due to event generated interference. Internet Security 1. The Salt Palace Convention Center does not provide security, such as firewalls, anti-virus etc. on our Internet services. It is the sole responsibility of the customer to provide their own necessary security precautions. The Salt Palace is not responsible for any damages arising from the use of non-secured devices on the network. 2. The Salt Palace requires that all devices directly or indirectly accessing our network have the latest virus scan software, security updates, system patches, and any other technological precautions necessary to protect yourself and others from viruses, malicious programs, and other disruptive applications. Any device which adversely impacts the Salt Palace network may cause service interruptions to yourself and others which can lead to disconnection of your equipment from the network, with or without prior notice at our discretion. The device(s) in question will remain disconnected until all issues are adequately resolved. All charges will apply and no refunds will be given. Additional charges may apply for trouble diagnosis and/or problem resolution. Legal Use of Internet Services & Limitation of Liability 1. Any illegal usage of Salt Palace services including transmission, distribution or storage of material or conduct in violation of any applicable local, state, federal or foreign laws or regulations is prohibited. Illegal usage of the Salt Palace Convention Center Internet services will result in immediate termination of service. 2. Under the Digital Millennium Copyright Act (DMCA) it is illegal for any party to transmit or download copyrighted materials. Any violation of DMCA copyright laws will result in termination of Internet service and may result in legal action taken against the customer. 3. The Salt Palace Convention Center does not provide an expressed or implied warranty for the equipment and services provided, including no warrant of fitness for particular purpose or merchantability. Part of the agreement with the Salt Palace Convention Center is a limitation of liability so that Client s sole remedy or recourse against the Salt Palace Convention Center shall be the return of the price that the client paid for services and/or equipment rental, regardless of type, nature or basis for the claim. The Salt Palace Convention Center shall have no liability whatsoever for personal injury, property damage, business loss, business interruption, consequential or punitive damages. 4. Client shall indemnify the Salt Palace Convention Center from third party claims arising from Client s use of the Salt Palace s services and equipment.