Velata Edibles FAQ. If an allergen is included in the list of ingredients, we will identify it by stating that the product contains the allergen.

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1 US-EN GENERAL Are any Velata edible products certified kosher? No. Velata Edibles FAQ Are any Velata edible products certified organic? No. Are there any regulations with handling food and/or samples at fairs, shows or home parties? Regulations for food handling vary from county to county. In regard to providing food samples at fairs and shows, it is the responsibility of the Velata Consultant to learn their local health department's regulations, and work with the fair/show management company to understand the specific requirements. In regard to providing food samples at fairs and shows, it is the responsibility of the Velata Consultant to learn their local health department's regulations, and work with the fair/show management company to understand the specific requirements. GUIDE What is the difference between a product that contains an allergen and one that may contain an allergen? Every vendor we work with provides detailed information about the allergen properties for the raw ingredients of each product and which allergens, if any, are produced in the same facility as the product. If an allergen is included in the list of ingredients, we will identify it by stating that the product contains the allergen. However, if an allergen is not an ingredient, but the ingredients are manufactured in a facility that also processes certain allergens, we will point out that a product may contain those allergens since there is potential for trace amounts to be present due to cross-contact in manufacturing and packaging. An allergen found in the does not contain category is neither an ingredient in the product nor is it present in the manufacturing and packaging of the product. Please see the allergen profiles below for each Velata edible product, including information about the eight most common food allergens: peanuts, Tree Nuts, milk, eggs, wheat, soy, fish and shellfish. Where is the allergen information listed for Velata seasonal and limited-time product offerings? Allergen information for seasonal and limited-time product offerings will be available on both the PWS and the product packaging. CLASSIQUE CREPE MIX Gluten Eggs Fish What are the ingredients in Classique Crepe Mix? All-purpose flour, low-fat milk alternative, butter powder, sugar, kosher salt. How many crepes does one pouch make? One pouch makes about 45 crepes. Does Classique Crepe Mix have an expiration date? No. Classique Crepe Mix is shelf stable and does not have an expiration date. However, to ensure an optimal customer experience, each pouch has a best-by date printed on the label. VELATA EDIBLES FAQ 1

2 Does Classique Crepe Mix need to be refrigerated? Classique Crepe Mix can be stored at room temperature. MELTABLES trace amounts: Gluten Eggs Fish What is the difference between Meltables and Premium Belgian Chocolate? Meltables are a confectionary candies ideal for molding, coating and other candy crafting and doesn t require tempering (the heating and cooling of chocolate to make it usable for crafting). Are Meltables real chocolate? No. To be designated as real chocolate, a product must contain cocoa butter and cocoa liquor. Instead, Meltables contain palm kernel oil, which makes it much easier to work with for molding, coating and other candy crafting. What are the ingredients in Meltables? Chocolate Flavor: sugar, partially hydrogenated palm kernel oil, cocoa powder, nonfat dry milk solids, whole milk solids, reduced mineral whey powder, soy lecithin, salt and artificial flavor. Vanilla Flavor: sugar, partially hydrogenated palm kernel oil, reduced mineral whey powder, whole milk solids, nonfat dry milk solids, soy lecithin, salt and artificial flavor. How do I heat/warm/melt Meltables? The following heating instructions are printed on the pouch: Transfer contents to a Velata Fondue Warmer dish and microwave for 30 seconds. Stir and reheat as needed until melted. Due to the variance in power among microwaves, it is recommended to experiment with heating intervals to achieve your desired temperature and consistency. Are Meltables pouches microwave safe and BPA-free? Yes. Can I melt Meltables directly in the warmer? Yes. The confectionery wafers can be removed from the pouch and melted in the warmer. Please allow 30 minutes for wafers to melt. Can Meltables become scorched if heated in the warmer for too long? Velata Fondue Warmers come with the following settings: off, low, medium and high. High should be used for preheating the warmer or melting Meltables directly in the warmer dish; but once the wafers are melted, we recommend keeping the warmer on low, which will help prevent Meltables from scorching or burning. What is the best way to store any leftover Meltables once they have been melted? If melted Meltables remain in the dish, let cool then cover with plastic wrap or a warmer lid and store in the refrigerator. Can I freeze Meltables to make them last longer? It is recommended to enjoy Meltables by the printed best-by date on the pouch. Are Meltables shipped with ice packs? When pouches of Meltables are shipped from our distribution centers to your doorstep, the wafers can melt in transit and re-solidify as several chunks or one large block. Although ice packs are not used in shipment, Velata s specially-designed pouches were developed to ensure Meltables maintain their high quality and best possible flavor. VELATA EDIBLES FAQ 2

3 Can I use other brands of confectionery wafers in a Velata Fondue Warmer? Velata s warranty policy will not cover damage caused from using non-velata branded products. PREMIUM BELGIAN CHOCOLATE DARK CHOCOLATE: MILK CHOCOLATE: Soy peanuts Eggs Soy peanuts Eggs WHITE CHOCOLATE: Soy peanuts Eggs CARAMEL CHOCOLATE: Soy peanuts Eggs What kind of chocolate is used? Premium Belgian chocolate the finest chocolate in the world. What are the ingredients in Premium Belgian Chocolate? Chocolate: sugar, cocoa butter, whole milk powder, cocoa liquor, soy lecithin, natural vanilla. White Chocolate: sugar, cocoa butter, whole milk powder, soy lecithin, natural vanilla. Dark Chocolate: cocoa liquor, sugar, cocoa butter, soy lecithin, natural vanilla. Caramel Milk Chocolate: sugar, cocoa butter, whole milk powder, skimmed milk powder, cocoa liquor, caramel powder (skimmed milk powder, milk proteins, sugar, butter), whey powder, lactose, soy lecithin, natural vanilla, caramel. What is the percentage of cocoa in Premium Belgian Chocolate? Chocolate: 33.5% cocoa Dark Chocolate: 60% cocoa Caramel Milk Chocolate: 34.5% cocoa White Chocolate: Does not contain cocoa. Does Premium Belgian Chocolate contain GMOs or MSG? Premium Belgian Chocolate does not contain GMOs or MSG. How do I melt the chocolate? The following heating instructions are printed on the pouch: 1. Switch on your Velata Warmer 2. Microwave Velata pouch for one minute. 3. Knead pouch until chocolate becomes smooth. If lumps remain, reheat for 15 seconds. 4. If necessary, repeat Step 3. Empty pouch contents into preheated Velata Warmer. Due to the variance in power among microwaves, it is recommended to experiment with heating intervals to achieve your desired temperature and consistency. Use care when heating White Chocolate as it is the most delicate of the four flavors. Can I melt Premium Belgian Chocolate directly in the warmer? Yes. The chocolate wafers can be removed from the pouch and melted in the warmer. Please allow 30 minutes for chocolate to melt. Can the chocolate become scorched if heated in the warmer for too long? Velata Fondue Warmers come with the following settings: off, low, medium and high. High should be used for preheating the warmer or melting chocolate in the warmer dish; but once the chocolate is melted, we recommend keeping the warmer on low, which will help prevent the chocolate from scorching or burning. Are the microwavable pouches food-safe and BPA-free? Yes. VELATA EDIBLES FAQ 3

4 What is the best way to store any leftover chocolate once it has been melted? If any melted chocolate remains in the dish, let it cool, then cover it with plastic wrap or a warmer lid and store it in the refrigerator. Can I freeze the chocolate to make it last longer? It is recommended to enjoy the chocolate by the printed best-by date on the pouch. What is bloom and does it affect the taste or quality of chocolate? Premium Belgian Chocolate is made to be melted and reheated without losing flavor or quality. If you save any leftover chocolate in the refrigerator to be enjoyed later, you may notice a chalky white substance or white spots on the surface. This is called bloom, which is a common feature of premium chocolate. Since Premium Belgian Chocolate contains no fillers or preservatives, you can sometimes see bloom when the sugars and fats separate from the cocoa solids. When you reheat the chocolate, the sugars and fats reabsorb into the cocoa solids, and it looks and tastes just like the first time you dipped! Is Premium Belgian Chocolate a Fair Trade product? The vendor who produces our chocolate in Belgium is a member of the World Cocoa Foundation (WCF) and the CAOBISCO, who are committed to the social and economic well-being of cocoa workers and their communities. Is Premium Belgian Chocolate shipped with ice packs? When pouches of Premium Belgian Chocolate are shipped from our distribution centers to your doorstep, the chocolate can melt in transit and re-solidify as several chunks or one large block. Although ice packs are not used in shipment, Velata s specially-designed pouches were developed to ensure Premium Belgian Chocolate maintains its high quality and best possible flavor. Can I use other brands of chocolate in a Velata Fondue Warmer? Velata s warranty policy will not cover damage caused from using non-velata branded products. CHEESE DIP Gluten Eggs Fish Where is the cheese made and what kind of cheese is used? Cheese Dip is crafted in Wisconsin by one of the largest specialty cheese makers in North America. It is made of all-natural cheddar and smoked Gouda cheeses. Does Cheese Dip contain GMOs or MSG? Cheese Dip does not contain GMOs or MSG. Does Cheese Dip contain preservatives? Yes. Cheese Dip contains calcium propionate, a commonly used food preservative. Does Cheese Dip need to be refrigerated prior to opening? Cheese Dip is crafted through an extensive process using high temperatures to create a shelf-stable cheese, which doesn t require refrigeration before opening. After opening, store the cheese covered in the refrigerator for up to seven days. VELATA EDIBLES FAQ 4

5 How do I warm Cheese Dip? Cheese Dip comes in a container designed to be heated in the microwave. The cheese can then be transferred to a Velata Fondue Warmer to be kept warm. The following heating instructions are printed on the container: 1. Remove film. 2. Microwave 30 seconds. 3. Stir and repeat as necessary. 4. Empty contents into preheated Velata Warmer. Due to the variance in power among microwaves, it is recommended to experiment with heating intervals to achieve your desired temperature and consistency. Can Cheese Dip be heated directly in the warmer? Cheese Dip can be removed from the container and heated in a Velata Fondue Warmer instead of a microwave. Allow one or two hours for the cheese to fully warm to your desired temperature and consistency. We recommend stirring regularly to ensure even heating. How do I heat Cheese Dip if I don t have a microwave? If a microwave is not available, you can heat Cheese Dip on the stove. First, turn on your Velata Fondue Warmer and preheat the warmer dish on high. While the warmer dish is preheating, transfer Cheese Dip to a small sauce pan and warm it on low on the stovetop. Stir regularly until you reach your desired consistency, then transfer to the preheated warmer dish. Due to the time needed to thoroughly warm Cheese Dip, heating only in the warmer dish is not recommended as it could take one to two hours to reach your desired temperature and consistency. At what setting should I warm Cheese Dip in the warmer? For a full container (8 ounces) of Cheese Dip, it is recommended to warm the cheese on high. Stir occasionally and adjust to a lower setting as the cheese is consumed and approaches the bottom of the dish. If you prefer a higher temperature, heat a smaller amount of cheese in the dish. What s the best way to store any leftover cheese once it has been warmed? If any warmed Cheese Dip remains in the dish, let it cool, and then cover with plastic wrap or a warmer lid and store in the refrigerator. Enjoy Cheese Dip for up to seven days after refrigerating. Can I freeze Cheese Dip to make it last longer? It is recommended to enjoy Cheese Dip by the printed best-by date on the container. My Cheese Dip just arrived from shipping and it s frozen. Is it OK to heat? It is recommended to allow Cheese Dip to completely thaw to room temperature prior to heating and serving. My Cheese Dip melted in shipping and the contents have separated. Is this OK? Yes. Due to temperature changes in shipping, some ingredients may separate, which is common, harmless, and doesn t alter the taste or quality of the product. Just heat, stir and enjoy as usual. Does Cheese Dip have an expiration date? No. Our Cheese Dip is shelf stable and does not have an expiration date. However, to ensure an optimal customer experience, each tub has a best-by date printed on the label. Why is there a film on the cheese when I leave it unstirred in the warmer? This film is natural for any cheese product when it is warmed and not stirred. The film will dissolve upon stirring. VELATA EDIBLES FAQ 5

6 Is the Cheese Dip container recyclable? Is it BPA-free? Yes. The container is made of polypropylene (PP) #5 plastic, which is recyclable and BPA-free. Can I melt other brands of cheese with my Velata Fondue Warmer? Velata s warranty policy will not cover damage caused from using non-velata branded products. HANDCRAFTED SYRUPS Gluten Soy Eggs Fish Peanuts What are the ingredients in the Handcrafted Syrups? Apple Spice Flavour: apples, cinnamon and other spices, pure cane sugar, lemon juice, brown sugar and corn syrup. Raspberry Flavour: raspberries, pure cane sugar, lemon juice and corn syrup. Blueberry Flavour: blueberries, pure can sugar, lemon juice and corn syrup. Do the Handcrafted Syrups contain high-fructose corn syrup? No, our Handcrafted Syrups do not contain high-fructose corn syrup. ARTISAN RUBS Eggs What are the ingredients in Velata Artisan Rubs? Santa Maria BBQ: kosher salt, sugar, cumin, paprika, chili powder, thyme, cayenne, garlic, onion. Coriander Herb: kosher salt, coriander, thyme, oregano, parsley, dill, marjoram. Lemon Garlic: kosher salt, lemon, garlic, parsley, thyme, red pepper. Smoked Paprika: kosher salt, smoked paprika, garlic, black pepper, thyme. Cajun Spice: kosher salt, paprika, black pepper, garlic, mustard powder, oregano, thyme, nutmeg. Garden Dill: kosher salt, parsley, garlic, onion, dill, basil, black pepper, mint, chives. Smoky Sweet Chipotle: chipotle pepper, sugar, paprika, garlic, onion, kosher salt. Do Artisan Rubs contain GMOs? No, Artisan Rubs do not contain GMOs. Do Artisan Rubs contain transfats, antibiotics or hormones? Artisan Rubs are free of transfats, antibiotics and hormones, and are 100-percent natural. Do Artisan Rubs need to be refrigerated? Artisan Rubs can be stored at room temperature. Do the rubs have an expiration date? No. Our Artisan Rubs are shelf stable and do not have an expiration date. However, to ensure an optimal customer experience, each rub has a best-by date printed on the label. How many ounces come in an Artisan Rub? Artisan Rubs vary slightly due to particle size; each container should be about 5.4 ounces (153 grams) by weight, with the exception of Coriander Herb which is closer to 4.2 ounces (119 grams). VELATA EDIBLES FAQ 6

7 NO BAKE CHEESECAKE Gluten Soy Eggs Peanuts Fish What are the ingredients in Velata No Bake Cheesecake? Classic flavor: powdered sugar (sugar, cornstarch), brown sugar (sugar, cane syrup), and artificial vanilla powder (dextrose, cornstarch, vanillin, ethyl vanillin, other artificial flavors, silicon dioxide) Caramel Apple Flavor: powdered sugar (sugar, cornstarch), brown sugar (sugar, cane syrup), and green apple powder Key Lime Flavor: powdered sugar (sugar, cornstarch), brown sugar (sugar, cane syrup) and lime flavoring Does the No Bake Cheesecake contain MSG? No. Velata No Bake Cheesecakes does not contain MSG. What do you add to the No Bake Cheesecake mix to prepare the cheesecake? Combine the mix with two 8-oz. packages of cream cheese, one 8-oz. container of whipped topping and then spoon the mixture into a graham cracker pie crust. Is the mix enough for a nine-inch pie plate? Yes. ARTISAN DIP BLENDS Eggs What are the ingredients in each Artisan Dip Blend flavor? Southwest Ranch: salt, spices, garlic, onion powder French Onion: salt, garlic powder, onion powder, dried onion flakes, Worcestershire powder (distilled vinegar, molasses, corn syrup, salt, caramel color, garlic powder, sugar, spices, tamarind extract, natural flavor, maltodextrin, silicon dioxide), spices Tzatziki: salt, spices, garlic, lemon peel Reuben Swiss: garlic powder, salt, spices, onion powder Herbed Marinara: garlic powder, salt, spices, onion powder Zesty Bean: Salt, ancho chili powder (salt, ancho chili pepper and other spices, dehydrated garlic, dehydrated red and green bell peppers, dehydrated onion, sugar, red peppers, spice extractive), spices, garlic powder What do you add to the Artisan Dip Blends to make each dip? Southwest Ranch: sour cream, buttermilk French Onion: whipped cream cheese, sour cream Tzatziki: yogurt, sour cream, cucumber, lemon juice Reuben Swiss: cream cheese, Swiss cheese, mayo Herbed Marinara: tomato paste, tomato sauce Zesty Bean: refried beans, cheddar cheese, pepper jack cheese, sour cream VELATA EDIBLES FAQ 7

8 VEGGIE GRILLERS ASIAN HONEY & PEPPER BALSAMIC VINAIGRETTE Gluten Eggs Soy Peanuts Fish Gluten Eggs Fish Soy Peanuts GREEK LEMON PARMESAN Gluten Eggs Fish Soy Peanuts How many uses do you get out of one package of Veggie Grillers? If following the directions, each package will make three one-pound batches of grilled vegetables. What do you mix the Veggie Griller seasonings with before tossing them with the vegetables? Olive oil and butter. What are the ingredients in each Veggie Griller? Balsamic Vinaigrette: sea salt, dehydrated onion and garlic, brown sugar, black pepper, rosemary, thyme, vinegar powder (maltodextrin, white distilled vinegar, balsamic vinegar), sherry wine powder (maltodextrin, sherry wine solids), caramel color, malic acid, ascorbic acid, natural flavor, yeast extract, and less than 2% soybean oil and silicon dioxide added as processing aids Greek Lemon Parmesan: salt, parmesan cheese (pasteurized milk, salt, cheese culture, enzymes), dehydrated onion and garlic, black pepper, rosemary, thyme, sugar, maltodextrin, lemon oil, natural garlic cheese flavor, natural parmesan flavors (milk), whey solids, citric acid, yeast extract, and less than 2% silicon dioxide added to prevent caking Asian Honey & Pepper: granulated honey, salt, ground cumin, red bell pepper, ground peppercorns, sugar, ground coriander, granulated onion, tumeric, cayenne pepper, vanilla bean powder VELATA EDIBLES FAQ 8