juggling is easier with remote access power at your fingertips

Transcription

1 juggling is easier with remote access power at your fingertips

2 keeping balls in the air schools Whether it s elementary, middle or high school, a director of technology or technical team will spend a typical day juggling the ongoing demands of their network: answering tech requests, tracking down resources, racing from one student s computer to the next, and generally being in several places at once. Then there s the general systems admin that can bottleneck quickly on a large network. Setting up student log ins, installing new software and managing updates can become unmanageable without remote access. In many cases, it s not just users on the network that need technical support from schools. IT managers will often offer remote support among many buildings or departments, and different physical locations require a remote control solution with internet connectivity. The same applies to schools supporting staff and students from home, or with links to connected organizations, such as pre schools youth centers, where remote computer access is required. colleges and higher education Colleges and higher education institutions suffer the same network management issues as elementary, middle and high schools. With a large evolving user base to support, sophisticated IT requirements to fulfil and adjunct faculty - unfamiliar with the technical set up - to contend with, the workload soon stacks up. Higher education organizations are often spread over multiple locations and remote learning environments, which require the same quality of technical support as main campuses. And, with increased tuition fees adding to enrolment competition, technical teams must rise to the challenge. school districts For school districts with large campuses and limited funding, IT support is often handled by a district IT department consisting of just a few team members. In districts with multiple school buildings, programs and needs, IT providers must ensure they have the correct tools to support a diverse and expanding user base efficiently. Central Office based IT teams will often manage all schools within a district remotely across a single network. In other instances they will support multiple networks over an internet connection. In both cases district level IT professionals will require remote access to any connected organizations, such as preschools, counselling centers and other resources, on an ad hoc basis. Whatever the set-up, it s frustrating for everyone involved if the technology enabling this remote support service isn t up to par: not enough user licenses to support demand, low bandwidth weakening the connection, server issues breaking the connection. The list goes on and on. Impero Remote Manager No matter what school or educational organization you work in, as the digital world grows, you re bound to be feeling the burden. That s why, here at Impero, we ve developed a remote support solution, designed to ease the pressure. Impero Remote Manager gives technical teams remote access to a user s computer, so they can fix a problem, offer assistance or provide real-time demonstrations, even if the user is operating outside of the network. With extremely competitive pricing, high level encryption, low bandwidth, hybrid cloud technology and a blended licensing model (sounds impressive right?), we challenge you to find a better all-round remote control solution. 02

3 BR-IRM-US-01-v1 support requests stacking up? IT helpdesk bowing under the strain? technical staff rushed off their feet? 03

4 how it works flexible hosting options Because no two educational institutions are the same, Impero Remote Manager comes with a choice of hosting options. Impero can host the product for you in the cloud, or support the system using the latest in hybrid cloud technology. benefits of cloud hosting By handing all the hosting hassle over to Impero, you don t need to worry about hardware specifications or maintenance. Set up is simple and the connection is reliable, with an industry leading 99.9% uptime guarantee. benefits of a hybrid cloud model Using a hybrid cloud model, all data is handled over a LAN connection where possible, keeping the risks of internet-working (slow bandwidth, lost connections, security exposure) at bay. Only when this is not possible (supporting remote staff, students or external partner organizations, for example) does Impero Remote Manager ask its secondary cloud server to step in. Five reasons why the hybrid cloud model makes sense: multiple cloud/local servers can be configured as you wish, providing seamless failover and load intelligent re-routing and network awareness technology selects the fastest available path, even when servers are offline local connections remain up when the internet is down latencies are reduced when working locally, as opposed to always over the internet data is not being sent into the cloud unnecessarily and settings ensure key data never reaches the internet blended licensing model The remote support requirements vary greatly across a school s network base. That s why we ve introduced a blended licensing model. Some users will require a permanent support presence, allowing extensive technical assistance and administration to be carried out over long periods of time. These users will be supported with installed licenses of Impero Remote Manager. Permanently installed on specified PCs or servers, this option offers remote access at any time, whether the user is on the device or not. For users that require minimal, ad hoc support, or for those that deal with confidential data (exam information, student details etc ) where the installed choice is not suitable, there s the roaming installation option. As and when remote assistance is required, a unique security code is generated to authorize the session. Once the session is over, access is shut down. One license for Impero Remote Manager includes 100 installed licenses and one roaming installation, as well as unlimited product support. key features high quality images with low bandwidth SSL (TLS impenetrable SSL (TLS 1.1) encryption remote screen broadcasting, viewing and control remote software install onto multiple PCs instant messenger and file transfer functionality unlimited device support through a single console granular permissions for controlled access rights powerful remote administration tools unique security code to authorise the session 04

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6 the benefits speedy response Impero Remote Manager speeds up the response time of technical support teams, helping schools and organizations to avoid disruptive downtime throughout the day. Whether on or off the network, students and teaching staff will be dealt with directly, without delay, when it comes to IT support. Fixes, updates or demonstrations can be carried out as soon as the requirement is identified, so users are no longer left twiddling their thumbs beside a struggling PC, waiting for the next available technician. increased productivity A speedy response means increased productivity and with less time spent nursing a sick machine, teachers have more time to teach and students have more time to learn. And, with a better long-term approach to technical healthcare, they can do this using reliable software and hardware that won t let them down. Over time, this increased productivity in the computer lab will contribute in a positive way to better results for both the student and the institution. reduced risk Safety is integral to Impero Remote Manager, with impenetrable encryption securing the organization s data at all times. The hybrid cloud technology defaults to a local connection, keeping data inside the organization where possible, and the roaming support model requires user permission before remote access is granted. Sharing control of your PC means sharing data, so we ve done everything possible to ensure tight security and avoid organizational risk. healthy bank balance Increased productivity helps decrease spending, allowing educational institutions to do more without increasing headcount, so budgets can be reinvested in other areas. Impero Remote Manager has extremely competitive pricing, with each license including a mix of roaming and installed options, as well as free ongoing technical support. So, to support your network anywhere, anytime, without delays, call us now for a free trial. 06

7 speed = productivity = healthy $$$ + less risk = 07

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