Chapter 4 APPLICATIONS, WAITING LIST AND TENANT SELECTION

Transcription

1 Chapter 4 APPLICATIONS, WAITING LIST AND TENANT SELECTION INTRODUCTION When a family wishes to receive Section 8 HCV assistance, the family must submit an application that provides the PHA with the information needed to determine the family s eligibility. HUD requires the PHA to place all families that apply for assistance on a waiting list. When HCV assistance becomes available, the PHA must select families from the waiting list in accordance with HUD requirements and PHA policies as stated in the administrative plan and the annual plan. The PHA is required to adopt a clear approach to accepting applications, placing families on the waiting list, selecting families from the waiting list and must follow this approach consistently. The actual order in which families are selected from the waiting list can be affected if a family has certain characteristics designated by HUD or the PHA to receive preferential treatment. Funding earmarked exclusively for families with particular characteristics may also alter the order in which families are served. HUD regulations require that all families have an equal opportunity to apply for and receive housing assistance, and that the PHA affirmatively further fair housing goals in the administration of the program [24 CFR , HCV GB p. 4-1]. Adherence to the selection policies described in this chapter ensures that the PHA will be in compliance with all relevant fair housing requirements, as described in Chapter 2. This chapter describes HUD and PHA policies for taking applications, managing the waiting list and selecting families for HCV assistance. The policies outlined in this chapter are organized into three sections, as follows: Part I: The Application Process. This part provides an overview of the application process, and discusses how applicants can obtain and submit applications. It also specifies how the PHA will handle the applications it receives. Part II: Managing the Waiting List. This part presents the policies that govern how the PHA s waiting list is structured, when it is opened and closed, and how the public is notified of the opportunity to apply for assistance. It also discusses the process the PHA will use to keep the waiting list current. Part III: Selection for HCV Assistance. This part describes the policies that guide the PHA in selecting families for HCV assistance as such assistance becomes available. It also specifies how in-person interviews will be used to ensure that the PHA has the information needed to make a final eligibility determination. Chapter 4-1

2 4-I.A. OVERVIEW PART I: THE APPLICATION PROCESS This part describes the policies that guide the PHA s efforts to distribute and accept applications, and to make preliminary determinations of applicant family eligibility that affect placement of the family on the waiting list. This part also describes the PHA s obligation to ensure the accessibility of the application process to elderly persons, people with disabilities, and people with limited English proficiency (LEP). 4-I.B. APPLYING FOR ASSISTANCE [HCV GB, pp , Notice PIH ] Any family that wishes to receive HCV assistance must apply for admission to the program. HUD permits the PHA to determine the format and content of HCV applications, as well how such applications will be made available to interested families and how applications will be accepted by the PHA. However, the PHA must include Form HUD-92006, Supplement to Application for Federally Assisted Housing, as part of the PHA s application. At the time of the application, the family must provide all of the information necessary to establish family eligibility and level of assistance. The PHA will use the following process to update applicants on their status as they reach the top of the waiting list. The family will be required to provide all of the information necessary to establish family eligibility and level of assistance when the family is selected from the waiting list. Families may obtain application forms from the PHA s office during normal business hours. Families may also request by telephone or by mail that a form be sent to the family via first class mail. Completed applications must be returned to the PHA by mail, by fax, or submitted in person during normal business hours. Applications must be complete in order to be accepted by the PHA for processing. If an application is incomplete, the PHA will notify the family of the additional information required. Chapter 4-2

3 4-I.C. ACCESSIBILITY OF THE APPLICATION PROCESS Elderly and Disabled Populations [24 CFR 8 and HCV GB, pp ] The PHA must take a variety of steps to ensure that the application process is accessible to those people who might have difficulty complying with the normal, standard PHA application process. This could include people with disabilities, certain elderly individuals, as well as persons with limited English proficiency (LEP). The PHA must provide reasonable accommodation to the needs of individuals with disabilities. The application-taking facility and the application process must be fully accessible, or the PHA must provide an alternate approach that provides full access to the application process. Chapter 2 provides a full discussion of the PHA s policies related to providing reasonable accommodations for people with disabilities. Limited English Proficiency PHAs are required to take reasonable steps to ensure meaningful access to their programs and activities by persons with limited English proficiency [24 CFR 1]. Chapter 2 provides a full discussion on the PHA s policies related to ensuring access to people with limited English proficiency (LEP). 4-I.D. PLACEMENT ON THE WAITING LIST The PHA must review each complete application received and make a preliminary assessment of the family s eligibility. The PHA must accept applications from families for whom the list is open unless there is good cause for not accepting the application (such as denial of assistance) for the grounds stated in the regulations [24 CFR (b)(2)]. Where the family is determined to be ineligible, the PHA must notify the family in writing [24 CFR (f)]. Where the family is not determined to be ineligible, the family will be placed on a waiting list of applicants. No applicant has a right or entitlement to be listed on the waiting list, or to any particular position on the waiting list [24 CFR (c)]. Ineligible for Placement on the Waiting List If the PHA can determine from the information provided that a family is ineligible, the family will not be placed on the waiting list. Where a family is determined to be ineligible, the PHA will send written notification of the ineligibility determination within 30 calendar days of receiving a complete application. The notice will specify the reasons for ineligibility, and will inform the family of its right to request an informal review and explain the process for doing so (see Chapter 16). Chapter 4-3

4 Eligible for Placement on the Waiting List The PHA will send written notification of the preliminary eligibility determination within 30 calendar days of receiving a complete application. Placement on the waiting list does not indicate that the family is, in fact, eligible for assistance. A final determination of eligibility will be made when the family is selected from the waiting list. Applicants will be placed on the waiting list according to any preference(s) for which they qualify, and the date and time their complete application is received by the PHA. Chapter 4-4

5 4-II.A. OVERVIEW PART II: MANAGING THE WAITING LIST The PHA must have policies regarding various aspects of organizing and managing the waiting list of applicant families. This includes opening the list to new applicants, closing the list to new applicants, notifying the public of waiting list openings and closings, updating waiting list information, purging the list of families that are no longer interested in or eligible for assistance, as well as conducting outreach to ensure a sufficient number of applicants. In addition, HUD imposes requirements on how a PHA may structure its waiting list and how families must be treated if they apply for assistance from a PHA that administers more than one assisted housing program. 4-II.B. ORGANIZATION OF THE WAITING LIST [24 CFR and 205] The PHA s HCV waiting list must be organized in such a manner to allow the PHA to accurately identify and select families for assistance in the proper order, according to the admissions policies described in this plan. The waiting list must contain the following information for each applicant listed: Applicant name; Family unit size; Date and time of application; Qualification for any local preference; Racial or ethnic designation of the head of household. HUD requires the PHA to maintain a single waiting list for the HCV program unless it serves more than one county or municipality. Such PHAs are permitted, but not required, to maintain a separate waiting list for each county or municipality served. The PHA will maintain a single waiting list for the HCV program., including the Project- Based Voucher Program. Site Based Waiting List The has implemented site-based waiting lists for the following locations: [Bayinihan House, Citizens Housing Corporation, SOMA/Family Apts., Dalt Hotel, L.P. Chapter 4-5

6 Dalt Hotel, Dudley Apartments, Folsom/Dore Apt. (Citizen Housing), Tenderloin Neighborhood Development Corporation (TNDC), 421 Leavenworth St./Sierra Madre Apts.; Eddy Street/Cameo Apts.; 480 Eddy Street/Yosemite Apts.; West Hotel, Eddy Street; Curran House, 145 Taylor Street; 460 Ellis Street/Kimm Apts.; McAllister Street/Plaza Ramon Apts. Chapter 4-6

7 HUD directs that a family that applies for assistance from the HCV program must be offered the opportunity to be placed on the waiting list for any public housing, project-based voucher or moderate rehabilitation program the PHA operates if 1) the other programs waiting lists are open, and 2) the family is qualified for the other programs. HUD permits, but does not require, that PHAs maintain a single merged waiting list for their public housing, Section 8, and other subsidized housing programs. A family s decision to apply for, receive, or refuse other housing assistance must not affect the family s placement on the HCV waiting list, or any preferences for which the family may qualify. The PHA will not merge the HCV waiting list with the waiting list for any other program the PHA operates. Chapter 4-7

8 4-II.C. OPENING AND CLOSING THE WAITING LIST [24 CFR ] Closing the Waiting List A PHA is permitted to close the waiting list if it has an adequate pool of families to use its available HCV assistance. Alternatively, the PHA may elect to continue to accept applications only from certain categories of families that meet particular preferences or funding criteria. The PHA will close the waiting list when the estimated waiting period for housing assistance for applicants on the list reaches 120 months for the most current applicants. Where the PHA has particular preferences or funding criteria that require a specific category of family, the PHA may elect to continue to accept applications from these applicants while closing the waiting list to others. Reopening the Waiting List If the waiting list has been closed, it cannot be reopened until the PHA publishes a notice in local newspapers of general circulation, minority media, and other suitable media outlets. The notice must comply with HUD fair housing requirements and must specify who may apply, and where and when applications will be received. The notice must provide the criteria defining what families may apply. The PHA will announce the reopening of the waiting list at least 10 business days prior to the date applications will first be accepted. If the list is only being reopened for certain categories of families, this information will be contained in the notice. The PHA will give public notice by publishing the relevant information in suitable media outlets including, but not limited to: o The San Francisco Chronicle o Minority-owned and foreign language newspapers o Posting in the lobby of the PHA office at 1815 Egbert Ave, San Francisco, CA o Posting in the lobby of the PHA Leased Housing Division office o Radio and television stations in order to inform the visually impaired o Notices circulated for posting at social service agencies, community centers and the Bay Area public housing agencies Chapter 4-8

9 4-II.D. FAMILY OUTREACH [HCV GB, pp. 4-2 to 4-4] The PHA must conduct outreach as necessary to ensure that the PHA has a sufficient number of applicants on the waiting list to use the HCV resources it has been allotted. Because HUD requires the PHA to serve a specified percentage of extremely low income families (see Chapter 4, Part III), the PHA may need to conduct special outreach to ensure that an adequate number of such families apply for assistance [HCV GB, p to 4-21]. PHA outreach efforts must comply with fair housing requirements. This includes: Analyzing the housing market area and the populations currently being served to identify underserved populations Ensuring that outreach efforts are targeted to media outlets that reach eligible populations that are underrepresented in the program Avoiding outreach efforts that prefer or exclude people who are members of a protected class PHA outreach efforts must be designed to inform qualified families about the availability of assistance under the program. These efforts may include, as needed, any of the following activities: Submitting press releases to local newspapers, including minority newspapers Developing informational materials and flyers to distribute to other agencies Providing application forms to other public and private agencies that serve the low income population Developing partnerships with other organizations that serve similar populations, including agencies that provide services for persons with disabilities The PHA will monitor the characteristics of the population being served and the characteristics of the population as a whole in the PHA s jurisdiction. Targeted outreach efforts will be undertaken if a comparison suggests that certain populations are being underserved. Chapter 4-9

10 4-II.E. REPORTING CHANGES IN FAMILY CIRCUMSTANCES While the family is on the waiting list, the family must immediately inform the PHA within 10 business days, of changes in family size or composition, preference status, or contact information, including current residence, mailing address, and phone number. The changes must be submitted in writing. 4-II.F. UPDATING THE WAITING LIST [24 CFR ] HUD requires the PHA to establish policies to use when removing applicant names from the waiting list. Purging the Waiting List The decision to withdraw an applicant family that includes a person with disabilities from the waiting list is subject to reasonable accommodation. If the applicant did not respond to a PHA request for information or updates because of the family member s disability, the PHA must reinstate the applicant family to their former position on the waiting list [24 CFR (c)(2)]. The waiting list will be updated as needed to ensure that all applicants and applicant information is current and timely. To update the waiting list, the PHA will send an update request via first class mail to each family on the waiting list to determine whether the family continues to be interested in, and to qualify for, the program. This update request will be sent to the last address that the PHA has on record for the family. The update request will provide a deadline by which the family must respond and will state that failure to respond will result in the applicant s name being removed from the waiting list. The family s response must be in writing and may be delivered in person, by mail, or by fax. Responses should be postmarked or received by the PHA not later than 15 business days from the date of the PHA letter. If the family fails to respond within 15 business days, the family will be removed from the waiting list without further notice. If the notice is returned by the post office with no forwarding address, the applicant will be removed from the waiting list without further notice. If the notice is returned by the post office with a forwarding address, the notice will be resent to the address indicated. The family will have 15 business days to respond from the date the letter was re-sent. If the family fails to respond within this time frame, the family Chapter 4-10

11 will be removed from the waiting list without further notice. The family may request to be reinstated to the waitlist within one year of the withdraw date. The family may request an informal review resulting from removal of the waitlist. Removal from the Waiting List If at any time an applicant family is on the waiting list, the PHA determines that the family is not eligible for assistance (see Chapter 3), the family will be removed from the waiting list. If a family is removed from the waiting list because the PHA has determined the family is not eligible for assistance, a notice will be sent to the family s address of record as well as to any alternate address provided on the initial application. The notice will state the reasons the family was removed from the waiting list and will inform the family how to request an informal review regarding the PHA s decision (see Chapter 16) [24 CFR (f)]. Chapter 4-11

12 PART III: SELECTION FOR HCV ASSISTANCE 4-III.A. OVERVIEW As vouchers become available, families on the waiting list must be selected for assistance in accordance with the policies described in this part. The order in which families receive assistance from the waiting list depends on the selection method chosen by the PHA and is impacted in part by any selection preferences that the family qualifies for. The source of HCV funding also may affect the order in which families are selected from the waiting list. The PHA must maintain a clear record of all information required to verify that the family is selected from the waiting list according to the PHA s selection policies [24 CFR (b) and (e)]. 4-III.B. SELECTION AND HCV FUNDING SOURCES Special Admissions [24 CFR ] HUD may award funding for specifically-named families living in specified types of units (e.g., a family that is displaced by demolition of public housing; a non-purchasing family residing in a HOPE 1 or 2 projects). In these cases, the PHA may admit families that are not on the waiting list, or without considering the family s position on the waiting list. The PHA must maintain records showing that such families were admitted with special program funding. At its sole discretion, the SFHA may offer a HUD-VASH family that the Veterans Affairs Medical Center (VAMC) certifies no longer needs case management services continued housing choice voucher (HCV) assistance through one of its regular vouchers in order to free up the HUD-VASH voucher for another HUD-VASH eligible family. At its sole discretion, the SFHA may offer a FUP family that the San Francisco Human Services (HSA) Agency certifies no longer needs case management services continued housing choice voucher (HCV) assistance through one of its regular vouchers in order to free up the FUP voucher for another FUP eligible family. Regular HCV Funding Regular HCV funding may be used to assist any eligible family on the waiting list. Families are selected from the waiting list according to the policies provided in Section 4-III.C. Chapter 4-12

13 4-III.C. SELECTION METHOD PHAs must describe the method for selecting applicant families from the waiting list, including the system of admission preferences that the PHA will use [24 CFR (d)]. Local Preferences [24 CFR ; HCV p. 4-16] PHAs are permitted to establish local preferences, and to give priority to serving families that meet those criteria. HUD specifically authorizes and places restrictions on certain types of local preferences. HUD also permits the PHA to establish other local preferences, at its discretion. Any local preferences established must be consistent with the PHA plan and the consolidated plan, and must be based on local housing needs and priorities that can be documented by generally accepted data sources. The SFHA adopted the following local preferences during the Annual Plan Process in All preferences must be verified at the time of intake. If an applicant is unable to provide verification at the time of intake, the applicant will be placed back on the waitlist according to the date and time of application. Absolute Preference(s) o Veteran /Surviving Spouse of Veteran o San Francisco District Attorney Referrals o Public Housing residents who have been approved for an emergency transfer Involuntary Displacement from residence in San Francisco (5 points) Homeless Family in San Francisco (5 points) Homeless Senior or Person with Disability in San Francisco (5 points) Homeless Adult in San Francisco (3 points) Substandard Non-Homeless in San Francisco (2 points) Resident in San Francisco Paying more than 70% of household income in rent (1 point) Absolute Preference(s) Veteran/Surviving Spouse of Veteran California Health and Safety Code section (b) states that [p]riority shall be given with each preference category to families of veterans and servicemen. A veteran is someone who is recognized by a local, state or federal government agency as a veteran, and he or she receives or qualifies for veteran s benefits. Therefore, veterans and families of veterans shall receive preference within each of SFHA s preference categories. Chapter 4-13

14 San Francisco District Attorney Referrals (Witness Relocation Preference) Notwithstanding all preferences indicated below, participants in the Witness Relocation and Protection (WRAP) Program will have an absolute Preference on the wait list and be considered for a Housing Choice Voucher ahead of all other applicants on the wait list. The SFHA in cooperation with the San Francisco District Attorney s Office ( DA ) and the San Francisco Police Department ( SFPD ) has established an absolute preference on its Housing Choice Voucher Wait List to assist witnesses of violent crimes who are being assisted by the Witness Relocation and Assistance Program ( WRAP ) in exchange for testimony leading to the conviction of the violent criminal(s) arrested in connection with the witnessed crime. The absolute Preference will enable a family on the Housing Choice Voucher Wait List who participates in WRAP to rise to the top of the waitlist and be eligible for immediate assistance. Strict guidelines must be met to ensure continued assistance for WRAP participants. In order for WRAP families to be eligible for assistance, the following conditions must be met: 1. The witness MUST testify in all trials held for the alleged crime. Eligibility for the WRAP must be initiated by the SFDA s Office who must present credible evidence, of the danger or of retaliatory violence to the family, to the SFHA; 2. All family members MUST NOT violate any conditions or responsibilities of the WRAP; 3. All household members MUST agree to move out of the City and County of San Francisco; 4. The Relocating family must be in good standing with the SFHA and not owe any balance for rent or unpaid tenant damages; 5. All family members MUST NOT return to the City and County of San Francisco while assisted under the Voucher Program as a participant of the WRAP unless required by the SFDA s office or the SFPD; 6. The family MUST cooperate with all requirements of the Section 8 Program and the receiving housing authority s policies and procedures; and 7. If the family reveals the location of its new unit or their status in the California WRAP, the Voucher, at the discretion of the initial or the receiving Public Housing Agency ( PHA ) may be forfeited. Circumstances will be reviewed on a case by case basis. If the household is absorbed by the receiving PHA, the voucher will be released for use by another family on the Housing Choice Voucher wait list. The SFHA will administer any Voucher that is not absorbed by the receiving PHA to the extent funding permits. Chapter 4-14

15 Public Housing Residents Who Have Been Approved for an Emergency Transfer The SFHA will provide a maximum of ten (10) vouchers per fiscal year for Public Housing Residents who have been approved for an emergency transfer. The resident family must be on the Housing Choice Voucher Waitlist to qualify for this preference. The family must show that there is good cause reason to deny any or all Public Housing unit(s) that have been offered prior to qualifying for the Housing Choice Voucher. Good cause for refusal of a unit offer under this preference includes demonstration by the family that accepting previously offered unit(s) would place a family or family member s life, health or safety in immediate jeopardy. Reasons must be specific to the family. Compelling documentation such as court orders or restraining orders will be requested. Refusals due to the location of the unit alone are not considered good cause. The final decision as to whether the family receives a voucher under this preference will be made by the Executive Director or his/her designee. Preferences The following preferences are mutually exclusive. An applicant family is limited to selecting one of the following: Involuntary Displacement (5 points) An applicant is or will be involuntarily displaced if the applicant has vacated or will have to vacate his or her housing unit as a result of one or more of the following actions: Natural Disaster: A disaster such as a fire, flood or earthquake that resulted in the inhabitability of the applicant s unit. Domestic Violence: An applicant who has vacated due to actual or threatened physical violence directed against the applicant or one or more members of the applicant s family by a spouse or other household member, who lives in housing with an individual who engages in such violence. Victim of Hate Crime/Violent Crime: Actual or threatened physical violence or intimidation directed against an applicant and his/her property that is based on the person s race, color, creed, religion, national origin, ancestry, age, height, weight, sex, sexual orientation, gender identity, domestic partner status, marital status, disability or Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), or association with members of such protected classes, that is documented by law enforcement agency stating that the applicant is in an immediate life-threatening situation and that an immediate transfer would minimize the problem. Government Action: an action of a government agency related to code enforcement or public improvement or development. Landlord Action: an action by a housing owner that results in an applicant s having to vacate his or her unit, where the reason for the owner s action was beyond the applicant s Chapter 4-15

16 ability to control or prevent, and despite the applicant having met all previously imposed conditions of occupancy, and the action is other than a rent increase. Homeless Families in San Francisco (5 points) An applicant family qualifies for this preference when the family: Lacks a fixed regular, and adequate nighttime residence; and/or Has a primary residence that is: o A supervised publicly or privately operated shelter or transitional housing residence designed to provide temporary living accommodations; or o An institution that provides a residence for an individual; or o A public or private place not designed for or ordinarily used as a regular sleeping accommodation for human beings; Families with minor children in a Single Room Occupancy (SRO) unit. Homeless Seniors or Persons with Disability (5 points) An applicant senior or person with disability qualifies for this preference when the applicant: Lacks a fixed regular, and adequate nighttime residence; and/or Has a primary residence that is: o A supervised publicly or privately operated shelter or transitional housing residence designed to provide temporary living accommodations; or o An institution that provides a residence for an individual; or o A public or private place not designed for or ordinarily used as a regular sleeping accommodation for human beings; o Not accessible Homeless Adult in San Francisco (3 points) An applicant homeless adult qualifies for this preference when the applicant: Lacks a fixed regular, and adequate nighttime residence; and/or Has a primary residence that is: o A supervised publicly or privately operated shelter or transitional housing residence designed to provide temporary living accommodations; or o An institution that provides a temporary residence for an individual; or o A public or private place not designed for or ordinarily used as a regular sleeping accommodation for human beings; Substandard Non-Homeless in San Francisco Chapter 4-16

17 An applicant who is a Non-Homeless: A non-homeless applicant is living in substandard housing if their present unit meets any of the following criteria: it is "dilapidated;" it does not have operable indoor plumbing; it does not have a usable flush toilet and a usable bathtub or shower inside the unit for the exclusive use of the family; it does not have electricity, or has inadequate or unsafe electrical service; it does not have a safe or adequate source of heat; it should, but does not have a kitchen, or it has been declared unfit for habitation by a government agency. A housing unit is "dilapidated" if it does not provide safe and adequate shelter, and in its present condition endangers the health, safety, or well-being of a family or it has one or more critical defects or a combination of intermediate defects in sufficient number or extent to require considerable repair or rebuilding. The defects may have resulted from the original construction, or from continued neglect or lack of repair, or from serious damage to the structure. For purposes of this section, Single Room Occupancy (SRO) units are not automatically considered substandard due to the lack of a kitchen and/or bathroom. SROs do not generally have these features and are thus considered standard housing unless in dilapidated physical condition. Paying More than 70% of Income for Housing An applicant shall qualify for this local preference if the family is paying more than 70 percent of the total family income for rent. However, an applicant may not qualify for a preference under this section if the applicant is paying more than 70 percent of family income to rent a unit because his or her housing assistance under the public housing, Housing Choice Voucher program, or any program under the Housing and Urban Development Act of 1965 with respect to that unit has been terminated as a result of the applicant s refusal to comply with applicable program policies and procedures with respect to the occupancy of under-occupied and overcrowded units. Prohibition of Preference if Applicant was evicted for drug-related and/or criminal activity The SFHA will not give any preference to an applicant if any member of the family is a person who was evicted within the three years prior to applying because of drug-related criminal activity from any assisted housing program. The SFHA may consider granting a preference in any of the following cases: If the SFHA determines that the evicted person has successfully completed a rehabilitation program approved by the SFHA; or If the SFHA determines that the evicted person clearly did not participate in or knew about the drug related criminal activity; or If the SFHA determines that the evicted person no longer participates in any drug-related criminal activity Income Targeting Requirement [24 CFR (b)(2)] HUD requires that extremely low-income (ELI) families make up at least 75% of the families Chapter 4-17

18 admitted to the HCV program during the PHA s fiscal year. ELI families are those with annual incomes at or below 30% of the area median income. To ensure this requirement is met, a PHA may skip non-eli families on the waiting list in order to select an ELI family. Low income families admitted to the program that are continuously assisted under the 1937 Housing Act [24 CFR 982.4(b)], as well as low-income or moderate-income families admitted to the program that are displaced as a result of the prepayment of the mortgage or voluntary termination of an insurance contract on eligible low-income housing, are not counted for income targeting purposes [24 CFR (b)(2)(v)]. The PHA will monitor progress in meeting the ELI requirement throughout the fiscal year. Extremely low-income families will be selected ahead of other eligible families on an as-needed basis to ensure the income targeting requirement is met. Chapter 4-18

19 Order of Selection The PHA system of preferences may select families either according to the date and time of application, or by a random selection process [24 CFR (c)]. When selecting families from the waiting list PHAs are required to use targeted funding to assist only those families who meet the specified criteria, and PHAs are not permitted to skip down the waiting list to a family that it can afford to subsidize when there are not sufficient funds to subsidize the family at the top of the waiting list [24 CFR (d) and (e)]. Families will be selected from the waiting list based on the targeted funding or selection preference(s) for which they qualify, and in accordance with the PHA s hierarchy of preferences, if applicable. Within each targeted funding or preference category, families will be selected on a first-come, first-served basis according to the date and time their complete application is received by the PHA. Documentation will be maintained by the PHA as to whether families on the list qualify for and are interested in targeted funding. If a higher placed family on the waiting list is not qualified or not interested in targeted funding, there will be a notation maintained so that the PHA does not have to ask higher placed families each time targeted selections are made. Chapter 4-19

20 4-III.D. NOTIFICATION OF SELECTION When a family has been selected from the waiting list, the PHA must notify the family. The PHA will notify the family by first class mail when it is selected from the waiting list. The notice will inform the family of the following: Date, time, and location of the scheduled application interview, including any procedures for rescheduling the interview Who is required to attend the interview Documents that must be provided at the interview to document the legal identity of household members, including information about what constitutes acceptable documentation Other documents and information that should be brought to the interview If a notification letter is returned to the PHA with no forwarding address, the family will be removed from the waiting list. A notice of denial (see Chapter 3) will be sent to the family s address of record, as well as to any known alternate address. The family may request to be reinstated to the waitlist within one year of the withdraw date. The family may request an informal review resulting from the removal of the waitlist. 4-III.E. THE APPLICATION INTERVIEW HUD recommends that the PHA obtain the information and documentation needed to make an eligibility determination though a private interview [HCV GB, pg. 4-16]. Being invited to attend an interview does not constitute admission to the program. Assistance cannot be provided to the family until all SSN documentation requirements are met. However, if the PHA determines that an applicant family is otherwise eligible to participate in the program, the family may retain its place on the waiting list for a period of time determined by the PHA [Notice PIH ] Reasonable accommodation must be made for persons with disabilities who are unable to attend an interview due to their disability. Families selected from the waiting list are required to participate in an eligibility interview. The head of household and the spouse/co-head shall attend the interview together. However, either the head of household or the spouse/co-head may attend the interview on behalf of the family. Verification of information pertaining to adult members will not Chapter 4-20

21 begin until all release forms are submitted to the PHA. The interview will be conducted only if the head of household or spouse/co-head provides appropriate documentation of legal identity. (Chapter 7 provides a discussion of proper documentation of legal identity). If the family representative does not provide the required documentation, the appointment may be rescheduled when the proper documents have been obtained. Pending disclosure and documentation of social security numbers, the PHA will allow the family to retain its place on the waiting list for 90 days. If not all household members have disclosed their SSNs at the next time the PHA is issuing vouchers, the PHA will issue a voucher to the next eligible applicant family on the waiting list. The family must provide the information necessary to establish the family s eligibility and determine the appropriate level of assistance, as well as completing required forms, providing required signatures, and submitting required documentation. If any materials are missing, the PHA will provide the family with a written list of items that must be submitted. Any required documents or information that the family is unable to provide at the interview must be provided within 10 business days of the interview (Chapter 7 provides details about longer submission deadlines for particular items, including documentation of Social Security numbers and eligible noncitizen status). If the family is unable to obtain the information or materials within the required time frame, the family may request an extension. If the required documents and information are not provided within the required time frame (plus any extensions), the family will be sent a notice of denial (See Chapter 3). An advocate, interpreter, or other assistant may assist the family with the application and the interview process. Interviews will be conducted in English. For limited English proficient (LEP) applicants, the PHA will provide translation services in accordance with the PHA s LEP plan. If the family is unable to attend a scheduled interview, the family should contact the PHA in advance of the interview to schedule a new appointment. In all circumstances, if a family does not attend a scheduled interview, the PHA will send another notification letter with a new interview appointment time. Applicants who fail to attend two scheduled interviews without PHA approval will be denied assistance based on the family s failure to supply information needed to determine eligibility. A notice of denial will be issued in accordance with policies contained in Chapter 3. Chapter 4-21

22 4-III.F. COMPLETING THE APPLICATION PROCESS The PHA must verify all information provided by the family (see Chapter 7). Based on verified information, the PHA must make a final determination of eligibility (see Chapter 3) and must confirm that the family qualified for any special admission, targeted admission, or selection preference that affected the order in which the family was selected from the waiting list. If the PHA determines that the family is ineligible, the PHA will send written notification of the ineligibility determination within 10 business days of the determination. The notice will specify the reasons for ineligibility, and will inform the family of its right to request an informal review (Chapter 16). If a family fails to qualify for any criteria that affected the order in which it was selected from the waiting list (e.g. targeted funding, extremely low-income), the family will be returned to its original position on the waiting list ( original for purposes of the waiting list is defined as the place the participant would have been had s/he not had any preferences or advantages at the time of eligibility determination). The PHA will notify the family in writing that it has been returned to the waiting list, and will specify the reasons for it. If the PHA determines that the family is eligible to receive assistance, the PHA will invite the family to attend a briefing in accordance with the policies in Chapter 5. Chapter 4-22