Social Signal Processing Understanding Nonverbal Behavior in Human- Human Interactions

Size: px
Start display at page:

Download "Social Signal Processing Understanding Nonverbal Behavior in Human- Human Interactions"

Transcription

1 Social Signal Processing Understanding Nonverbal Behavior in Human- Human Interactions A.Vinciarelli University of Glasgow and Idiap Research Institute vincia e- mail: 1

2 Outline Socialism and Big Data Social Signal Processing The Conflict Example Conclusions 2 2

3 Outline Socialism and Big Data Social Signal Processing The Conflict Example Conclusions 3 3

4 Socialism and Big Data Events showing the word social in their title (from dbworld, a multimedia retrieval mailing list) 4 4

5 Socialism and Big Data Events showing the word social in their title (from dbworld, a multimedia retrieval mailing list) 4 4

6 Outline Socialism and Big Data Social Signal Processing The Conflict Example Conclusions 5 5

7 Social Signals Vinciarelli, Pantic and Bourlard, Social Signal Processing: Survey of an Emerging Domain, Journal of Image and Vision Computing, 27(12): ,

8 Social Signals Height Mutual Gaze Vocal Behavior Forward Posture Nonverbal Behavioral Cues Forward Posture Interpersonal Distance Gestures Vinciarelli, Pantic and Bourlard, Social Signal Processing: Survey of an Emerging Domain, Journal of Image and Vision Computing, 27(12): ,

9 Social Signals Height Mutual Gaze Vocal Behavior Forward Posture Nonverbal Behavioral Cues Forward Posture Social Signals Interpersonal Distance Gestures Vinciarelli, Pantic and Bourlard, Social Signal Processing: Survey of an Emerging Domain, Journal of Image and Vision Computing, 27(12): ,

10 Outline Socialism and Big Data Social Signal Processing The Conflict Example Conclusions 7 7

11 Conflict [Conflict is a] mode of interaction [where] the attainment of the goal by one party precludes its attainment by the others. C.M. Judd, Cognitive Effects of Attitude Conflict Resolution, Journal of Conflict Resolution, 22(3): ,

12 Data Samples Samples Length Subjects 1430 clips from Canal9 30 seconds (11h:55m) 138 (5 moderators) Subjects per Sample At least 2 Assessors Questionnaire 551 (10 per sample via MTurk) 15 items Total Items 214,500 Vinciarelli, Kim, Valente and Salamin, Automatic Detection of Conflicts in SpokenConversations, Proc. of IEEE International Conference on Audio, Speech and Signal Processing, pp. 1-4,

13 Measuring Conflict The atmosphere is relaxed People wait for their turn before speaking One or more people talk fast One or more people fidget People argue One or more people raise their voice One or more people shake their heads and nod People show mutual respect People interrupt one another One or more people gesture with their hands One or more people are aggressive The ambience is tense One or more people compete to talk People are actively engaged One or more people frown 10 10

14 Measuring Conflict The atmosphere is relaxed People wait for their turn before speaking One or more people talk fast One or more people fidget People argue One or more people raise their voice One or more people shake their heads and nod People show mutual respect People interrupt one another One or more people gesture with their hands One or more people are aggressive The ambience is tense One or more people compete to talk People are actively engaged One or more people frown

15 Measuring Conflict The atmosphere is relaxed People wait for their turn before speaking One or more people talk fast One or more people fidget People argue One or more people raise their voice One or more people shake their heads and nod People show mutual respect People interrupt one another One or more people gesture with their hands One or more people are aggressive The ambience is tense One or more people compete to talk People are actively engaged One or more people frown

16 Measuring Conflict The atmosphere is relaxed People wait for their turn before speaking One or more people talk fast One or more people fidget People argue One or more people raise their voice One or more people shake their heads and nod People show mutual respect People interrupt one another One or more people gesture with their hands One or more people are aggressive The ambience is tense One or more people compete to talk People are actively engaged One or more people frown

17 Measuring Conflict Kim et al., Predicting the Conflict Level in Television Political Debates: an Approach Based on Crowdsourcing, Nonverbal Communication and Gaussian Processes, Proc. of ACM MM, pp ,

18 Speech Analysis Clip-based statistics (pitch and intensity) 13 13

19 Speech Analysis Clip-based statistics (pitch and intensity) Turn-based statistics (pitch and intensity) 14 14

20 Speech Analysis Clip-based statistics (pitch and intensity) Turn-based statistics (pitch and intensity) Speaker activity statistics 15 15

21 Speech Analysis Clip-based statistics (prosody) Turn-based statistics (prosody) Speaker activity statistics (time budget) Overlapping speech statistics (prosody and length) 16 16

22 Results 0.85 Correlation Actual / Predicted Conflict Level Manual Automatic w.o.s Automatic BLR GPR RBF GPR ARD SVR LIN SVR RBF 17 17

23 Outline Socialism and Big Data Social Signal Processing The Conflict Example Conclusions 18 18

24 Conclusions 19 19

25 Conclusions Nonverbal behaviour provides machine detectable evidence of social and psychological phenomena 19 19

26 Conclusions Nonverbal behaviour provides machine detectable evidence of social and psychological phenomena Big Data is an opportunity: SSP approaches are data driven and can benefit from large corpora 19 19

27 Conclusions Nonverbal behaviour provides machine detectable evidence of social and psychological phenomena Big Data is an opportunity: SSP approaches are data driven and can benefit from large corpora Big Data is a challenge: Psychologically oriented methodologies need to be adapted 19 19

28 Conclusions Nonverbal behaviour provides machine detectable evidence of social and psychological phenomena Big Data is an opportunity: SSP approaches are data driven and can benefit from large corpora Big Data is a challenge: Psychologically oriented methodologies need to be adapted

29 Thank You! 20

Nonverbal Communication Human Communication Lecture 26

Nonverbal Communication Human Communication Lecture 26 Nonverbal Communication Human Communication Lecture 26 Mar-14-11 Human Communication 1 1 Nonverbal Communication NVC can be communicated through gestures and touch (Haptic communication), by body language

More information

Automatic Detection of Laughter and Fillers in Spontaneous Mobile Phone Conversations

Automatic Detection of Laughter and Fillers in Spontaneous Mobile Phone Conversations Automatic Detection of Laughter and Fillers in Spontaneous Mobile Phone Conversations Hugues Salamin, Anna Polychroniou and Alessandro Vinciarelli University of Glasgow - School of computing Science, G128QQ

More information

Chapter 14: Communication & Teaching Techniques. ACE Personal Trainer Manual Third Edition

Chapter 14: Communication & Teaching Techniques. ACE Personal Trainer Manual Third Edition Chapter 14: Communication & Teaching Techniques ACE Personal Trainer Manual Third Edition Introduction A personal trainer s relationship to a client is clearing the helping relationship of educator to

More information

Emotion Detection from Speech

Emotion Detection from Speech Emotion Detection from Speech 1. Introduction Although emotion detection from speech is a relatively new field of research, it has many potential applications. In human-computer or human-human interaction

More information

LEADERSHIP. Project Management and Leadership 2016

LEADERSHIP. Project Management and Leadership 2016 LEADERSHIP Project Management and Leadership 2016 25.04.2016 When the best leader's work is done the people say: We did it ourselves. Lao Tzu (604BC 531BC) A lot of times, people don't know what they

More information

Social Signal Processing: Understanding Social Interactions through Nonverbal Behavior Analysis

Social Signal Processing: Understanding Social Interactions through Nonverbal Behavior Analysis Social Signal Processing: Understanding Social Interactions through Nonverbal Behavior Analysis A.Vinciarelli and H.Salamin Idiap Research Institute CP592-1920 Martigny (Switzerland) EPFL - 1015 Lausanne

More information

Eye-contact in Multipoint Videoconferencing

Eye-contact in Multipoint Videoconferencing Eye-contact in Multipoint Videoconferencing Birgit Quante and Lothar Mühlbach Heinrich-Hertz-Institut für Nachrichtentechnik Berlin GmbH (HHI) Einsteinufer 37, D-15087 Berlin, Germany, http://www.hhi.de/

More information

Chapter 4 COMMUNICATION SKILLS. The difference between verbal and nonverbal communication. The difference between hearing and listening

Chapter 4 COMMUNICATION SKILLS. The difference between verbal and nonverbal communication. The difference between hearing and listening Chapter 4 COMMUNICATION SKILLS What You Will Learn The difference between verbal and nonverbal communication The difference between hearing and listening Factors that promote effective communication Barriers

More information

Interviewing Subject Matter Experts

Interviewing Subject Matter Experts Interviewing Subject Matter Experts Melissa Teicher Senior Cost Analyst Quantech Services, Inc. melissa.teicher.ctr@us.af.mil 210-925-2835 International Cost Estimating and Analysis Association (ICEAA)

More information

THE FUTURE OF BUSINESS MEETINGS APPLICATIONS FOR AMI TECHNOLOGIES

THE FUTURE OF BUSINESS MEETINGS APPLICATIONS FOR AMI TECHNOLOGIES THE FUTURE OF BUSINESS MEETINGS APPLICATIONS FOR AMI TECHNOLOGIES 2006 AMI. All rights reserved. TABLE OF CONTENTS Welcome to the Future 2 The Augmented Multi-party Interaction Project 2 Applications

More information

AAA School of Advertising Part Time Bachelor of Arts in Marketing Communication

AAA School of Advertising Part Time Bachelor of Arts in Marketing Communication AAA School of Advertising Part Time Bachelor of Arts in Marketing Communication 2014 CURRICULUM BA IN MARKETING COMMUNICATION DURATION: 4 YEARS COURSE STRUCTURE YEAR 1: 5 MODULES 1. Principles of Marketing

More information

These skills are presented as a hierarchy that is organized within a systematic framework.

These skills are presented as a hierarchy that is organized within a systematic framework. Counseling Microskills Microskills are the basic foundational skills involved in effective helping relationships. They are the foundational tools on which the success of interventions with clients may

More information

The Power of Body Language: Discover What Your Clients Aren t Telling You. Presented by: Dr. Lillian Glass

The Power of Body Language: Discover What Your Clients Aren t Telling You. Presented by: Dr. Lillian Glass The Power of Body Language: Discover What Your Clients Aren t Telling You Presented by: Dr. Lillian Glass Being Able to READ and UNDERSTAND Body Language can be your secret weapon in business. Whether

More information

HDTV: A challenge to traditional video conferencing?

HDTV: A challenge to traditional video conferencing? HDTV: A challenge to traditional video conferencing? Gloria Mark 1 and Paul DeFlorio 2 University of California, Irvine 1 and Jet Propulsion Lab, California Institute of Technology 2 gmark@ics.uci.edu,

More information

Interpersonal Communication Skills

Interpersonal Communication Skills Interpersonal Communication Skills Which one of the following traits is most predictive of success? 1. Intelligence 2. Education 3. Experience 4. Knowledge Not intelligence, education, experience, or knowledge

More information

Nonverbal Factors in Influence

Nonverbal Factors in Influence Nonverbal Factors in Influence In this program, we focus on specific influence behaviors. An important aspect of using these skills effectively has to do not only with the behaviors selected, but also

More information

The USPI Physician and Care Provider s Guide to Effective Communication

The USPI Physician and Care Provider s Guide to Effective Communication The USPI Physician and Care Provider s Guide to Effective Communication KNOW HOW PATIENTS WILL EVALUATE PROVIDER SKILLS The Clinician and Group CAHPS - Consumer Assessment of Healthcare Providers and Systems

More information

Business Management and Administration Career Cluster Business Communications Course Number: 07.45100

Business Management and Administration Career Cluster Business Communications Course Number: 07.45100 Business Management and Administration Career Cluster Business Communications Course Number: 07.45100 Course Description: What message are you sending when you speak, write, and listen? As one of the most

More information

Image and Vision Computing

Image and Vision Computing Image and Vision Computing 27 (2009) 1743 1759 Contents lists available at ScienceDirect Image and Vision Computing journal homepage: www.elsevier.com/locate/imavis Social signal processing: Survey of

More information

Multimodal Affect Recognition in Intelligent Tutoring Systems

Multimodal Affect Recognition in Intelligent Tutoring Systems Multimodal Affect Recognition in Intelligent Tutoring Systems Ntombikayise Banda and Peter Robinson Computer Laboratory, University of Cambridge 15 JJ Thompson Avenue, Cambridge, CB3 0FD, UK Abstract.

More information

Communicating without words just by using body language and other nonverbal actions

Communicating without words just by using body language and other nonverbal actions Nonverbal Actions Can Speak Louder than Words Easy Read Translated into plain language by Helen Osborne, 2006 Health Literacy Consulting, www.healthliteracy.com Communicating without words just by using

More information

Effective Listening Skills

Effective Listening Skills Effective Listening Skills Overview: This class will teach awareness and knowledge of good listening skills Key Goal: To listen to people and show respect to the speaker. List the benefits of good listening

More information

Collaborative Teaming for students who require AT/AAC

Collaborative Teaming for students who require AT/AAC Collaborative Teaming for students who require AT/AAC Working effectively to meet the needs of students who require AAC/AT in the educational setting Marilyn J. Buzolich, Ph.D., CCC- SLP ACTS What is Collaborative

More information

International Business Communications

International Business Communications International Business Communications Main Aim(s) of the Unit: To prepare students to address business communication situations encountered in their careers through the writing of memoranda, letters, reports,

More information

MANAGING ADULT LEARNING SETUP S. GANGULY

MANAGING ADULT LEARNING SETUP S. GANGULY 12 MANAGING ADULT LEARNING SETUP S. GANGULY MANAGING ADULT LEARNING SETUP Structure 12.1 Introduction 12.2 Adult Learning and Communication 12.2.1 Means of Communication 12.2.2 Effect of the Communication

More information

Teaching Portfolio. Teaching Philosophy

Teaching Portfolio. Teaching Philosophy Teaching Portfolio Teaching Philosophy Over the course of my education, I have had the privilege of interacting with some truly excellent teachers, who have shaped my knowledge, reasoning, and technical

More information

Department of Otolaryngology-HNS and Communicative Disorders. Section of Speech-Language Pathology. University of Louisville

Department of Otolaryngology-HNS and Communicative Disorders. Section of Speech-Language Pathology. University of Louisville Department of Otolaryngology-HNS and Communicative Disorders Section of Speech-Language Pathology University of Louisville Essential Functions of Candidates for Graduate Program Admission and Continuance

More information

Unit 3. Effective Communication in Health and Social Care. Learning aims

Unit 3. Effective Communication in Health and Social Care. Learning aims Unit 3 Effective Communication in Health and Social Care Learning aims In this unit you will: investigate different forms of communication. investigate barriers to communication in health and social care.

More information

Chapter 4. Social Interaction. www.id-book.com

Chapter 4. Social Interaction. www.id-book.com Chapter 4 Social Interaction 1 Overview Being social Face to face conversations Remote conversations Tele-presence Co-presence Emergent social phenomena 2 Conversational mechanisms Various mechanisms and

More information

NSW Police Recruitment Branch. Information and Tips for Behavioural Interviews

NSW Police Recruitment Branch. Information and Tips for Behavioural Interviews NSW Police Recruitment Branch Information and Tips for Behavioural Interviews 15 October 2014 Information and Tips for Behavioural Interviews Police Officer Qualities The people of NSW are entitled to

More information

THE 4-H INTERVIEW. Preparing Yourself

THE 4-H INTERVIEW. Preparing Yourself THE 4-H INTERVIEW The 4-H program provides a number of opportunities for members to participate in individual interviews for county, district and state awards. The following information provides some suggestions

More information

HOW CAN I IMPROVE MY PUBLIC SPEAKING SKILLS? (To be used in conjunction with the assessment developed for Standard 4B.J and 5C.J)

HOW CAN I IMPROVE MY PUBLIC SPEAKING SKILLS? (To be used in conjunction with the assessment developed for Standard 4B.J and 5C.J) (To be used in conjunction with the assessment developed for Standard 4B.J and 5C.J) Performance Standard 4A.J Each student will listen to a three to five minute speech given by another student and will

More information

Topic 1 Customer Relations and Rapport. Customer Service Versus Customer Relations

Topic 1 Customer Relations and Rapport. Customer Service Versus Customer Relations Topic 1 Customer Relations and Rapport Customer Service Versus Customer Relations Customer Service Versus Customer Relations Customer service and customer relations Customers and clients Business relationships

More information

HLTEN502B Apply effective communication skills in nursing practice

HLTEN502B Apply effective communication skills in nursing practice HLTEN502B Apply effective communication skills in nursing practice Release: 1 HLTEN502B Apply effective communication skills in nursing practice Modification History Not Applicable Unit Descriptor Descriptor

More information

Customer Service and Effective Communication Celeste Gray RN, MSN

Customer Service and Effective Communication Celeste Gray RN, MSN Customer Service and Effective Communication Celeste Gray RN, MSN Objectives Apply specific behavioral communication styles that contribute to collaboration and its association between outcomes, quality

More information

Types of communication

Types of communication Types of communication Intra-personal Communication Intra-personal Communication is the kind of communication that occurs within us. It involves thoughts, feelings, and the way we look at ourselves. Because

More information

Social Psychology (PSY 204E O SPRING 2015)

Social Psychology (PSY 204E O SPRING 2015) SOCIAL PSYCHOLOGY 204 PDE Specification: Online This is a three-credit course and requires the equivalent of 42 hours of classroom learning. A traditional course is equivalent to three class hours per

More information

Supplementing Wikis with Multimedia Collaboration Support

Supplementing Wikis with Multimedia Collaboration Support Supplementing Wikis with Multimedia Collaboration Support W. L. Yeung Lingnan University, Hong Kong E-mail: wlyeung@ln.edu.hk Abstract. As students increasingly use wikis as online collaboration tools

More information

University of Toronto TEFL Online

University of Toronto TEFL Online University of Toronto TEFL Online 403 (v41) Reflection Journal Submission - Unit 4 Name: RAHEEL KHAN Score: 100% Passmark: 100% Attempted: Tuesday, February 11, 2014 Attempt Number: 3 Time Taken: 00:09:51

More information

Tips for Taking Online Classes. Student Success Workshop

Tips for Taking Online Classes. Student Success Workshop Tips for Taking nline Classes Student Success Workshop Types of Distance Learning Distance learning occurs outside of the traditional classroom setting. These classes may take place over the internet (i.e.

More information

Reporting of Interpreting as a Related Service. on the PEIMS 163 Student Data Record

Reporting of Interpreting as a Related Service. on the PEIMS 163 Student Data Record Reporting of Interpreting as a Related Service on the PEIMS 163 Student Data Record 2008-2009 All Local Education Agencies and Charter Schools in Texas must report whether or not a student who is deaf

More information

Voluntary Product Accessibility Template Product: P3 Desktop

Voluntary Product Accessibility Template Product: P3 Desktop Voluntary Product Accessibility Template Product: P3 Desktop Date: November 5, 2015 Contact for more information: government@purple.us A Voluntary Product Accessibility Template (VPAT) is a standardized

More information

EARLY INTERVENTION: COMMUNICATION AND LANGUAGE SERVICES FOR FAMILIES OF DEAF AND HARD-OF-HEARING CHILDREN

EARLY INTERVENTION: COMMUNICATION AND LANGUAGE SERVICES FOR FAMILIES OF DEAF AND HARD-OF-HEARING CHILDREN EARLY INTERVENTION: COMMUNICATION AND LANGUAGE SERVICES FOR FAMILIES OF DEAF AND HARD-OF-HEARING CHILDREN Our child has a hearing loss. What happens next? What is early intervention? What can we do to

More information

SAN ANTONIO HOUSING AUTHORITY

SAN ANTONIO HOUSING AUTHORITY PROPOSAL FOR SAN ANTONIO HOUSING AUTHORITY Prepared by: Joanna B. Grogan San Antonio College Continuing Education 1300 San Pedro Ave. San Antonio, Texas 78212 Program Proposal Proposal for the following

More information

Universal Design Toolkit for Customer Engagement 2 Face-to-Face, Telephone & Video Communication

Universal Design Toolkit for Customer Engagement 2 Face-to-Face, Telephone & Video Communication Tourism Universal Design Toolkit for Customer Engagement 2 Face-to-Face, Telephone & Video Communication The Universal Design Toolkit for Customer Engagement was developed by Dolmen (www.dolmen.ie) on

More information

SOUTH DAKOTA Reading and Communication Arts Standards Grade 9 Literature: The Reader s Choice Course 4 2002

SOUTH DAKOTA Reading and Communication Arts Standards Grade 9 Literature: The Reader s Choice Course 4 2002 SOUTH DAKOTA Reading and Communication Arts Standards Literature: The Reader s Choice Course 4 2002 OBJECTIVES Reading Goals and Indicators Ninth Grade Reading Goal 1: Students are able to read at increasing

More information

communication Tips for successful communication at all stages of Alzheimer's disease

communication Tips for successful communication at all stages of Alzheimer's disease communication Tips for successful communication at all stages of Alzheimer's disease Communication and dementia As the disease progresses, the communication skills of a person with Alzheimer's disease

More information

Preparation. Research the company. Prepare yourself

Preparation. Research the company. Prepare yourself Interview Advice If you find interviews make you feel nervous, you re not alone. But, like it or not, job interviews are the primary method by which both employers and candidates judge each other. For

More information

Training Modules. ACD Program Aphasia: A New Life - Skills Development for Community Partners

Training Modules. ACD Program Aphasia: A New Life - Skills Development for Community Partners Training Modules Module # 1 - Volunteer Orientation... 2 Module # 2 - Communication Disorders: Described and Applied... 2 Module # 3 - Understanding Communication Disability and Loss... 3 Module # 4 -

More information

What is counseling? Counseling is the means by which one person helps another through purposeful conversation

What is counseling? Counseling is the means by which one person helps another through purposeful conversation What is counseling? Counseling is the means by which one person helps another through purposeful conversation Counseling is a method of identifying practical solution to an identified problem Personality

More information

INTRODUCTION TO COMMUNICATION SKILLS *

INTRODUCTION TO COMMUNICATION SKILLS * Core Competencies: Communication Skills INTRODUCTION TO COMMUNICATION SKILLS * ABOUT THIS ACTIVITY Time: 70 minutes Objectives: By the end of this session, participants will be able to: Define verbal,

More information

Risk, security, and legal analysisfor migrationto cloud. TRANSVERSAL PART: Oral communication

Risk, security, and legal analysisfor migrationto cloud. TRANSVERSAL PART: Oral communication Risk, security, and legal analysisfor migrationto cloud TRANSVERSAL PART: Oral communication TRANSVERSAL PART OVERVIEW 1. Oral communication 2. Effective communication Definition Oral communication implies

More information

Program curriculum for graduate studies in Speech and Music Communication

Program curriculum for graduate studies in Speech and Music Communication Program curriculum for graduate studies in Speech and Music Communication School of Computer Science and Communication, KTH (Translated version, November 2009) Common guidelines for graduate-level studies

More information

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS FIFTH EDITION BY FRED BEISSE

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS FIFTH EDITION BY FRED BEISSE Chapter 2 Customer Service Skills for User Support Agents A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS FIFTH EDITION BY FRED BEISSE Chapter Objectives The importance of communication

More information

Psychology. Draft GCSE subject content

Psychology. Draft GCSE subject content Psychology Draft GCSE subject content July 2015 Contents The content for psychology GCSE 3 Introduction 3 Aims and objectives 3 Subject content 4 Knowledge, understanding and skills 4 Appendix A mathematical

More information

Lecture 2, Human cognition

Lecture 2, Human cognition Human Cognition An important foundation for the design of interfaces is a basic theory of human cognition The information processing paradigm (in its most simple form). Human Information Processing The

More information

Student oral presentation marking sheet

Student oral presentation marking sheet Student oral presentation marking sheet [Written by John Ramsay & Peter Davies] [www.staffs.ac.uk/schools/business/bsadmin/staff/s3/jamr.htm] Many of the criteria detailed below are used by staff in the

More information

Planning and preparing presentations Giving presentations Features of a good presentation Poster presentations

Planning and preparing presentations Giving presentations Features of a good presentation Poster presentations Presentations What is a presentation? Planning and preparing presentations Giving presentations Features of a good presentation Poster presentations For further information and the full range of study

More information

BUSINESS OCR LEVEL 2 CAMBRIDGE TECHNICAL. Cambridge TECHNICALS VERBAL AND NON-VERBAL COMMUNICATION IN BUSINESS CONTEXTS CERTIFICATE/DIPLOMA IN

BUSINESS OCR LEVEL 2 CAMBRIDGE TECHNICAL. Cambridge TECHNICALS VERBAL AND NON-VERBAL COMMUNICATION IN BUSINESS CONTEXTS CERTIFICATE/DIPLOMA IN Cambridge TECHNICALS OCR LEVEL 2 CAMBRIDGE TECHNICAL CERTIFICATE/DIPLOMA IN BUSINESS VERBAL AND NON-VERBAL COMMUNICATION IN BUSINESS CONTEXTS M/502/5303 LEVEL 2 UNIT 6 GUIDED LEARNING HOURS: 30 UNIT CREDIT

More information

Speech Signal Processing: An Overview

Speech Signal Processing: An Overview Speech Signal Processing: An Overview S. R. M. Prasanna Department of Electronics and Electrical Engineering Indian Institute of Technology Guwahati December, 2012 Prasanna (EMST Lab, EEE, IITG) Speech

More information

10 Body Language Blunders. 1. A Closed Body. 2. Clenched Fists. SalesHQ

10 Body Language Blunders. 1. A Closed Body. 2. Clenched Fists. SalesHQ 10 Body Language Blunders SalesHQ 1. A Closed Body Whether sitting or standing, your body should be loose and open. Do not cross your arms. Do not cross your legs. While you may think it conveys a sense

More information

Level 1/2/3 Award in Customer Service (8992)

Level 1/2/3 Award in Customer Service (8992) Level 1/2/3 Award in Customer Service (8992) Qualification handbook Ofqual Level 1: 500/3682/8 Ofqual Level 2: 500/3681/6 Ofqual Level 3: 500/3680/4 www.cityandguilds.com October 2008 Version 6.0 (September

More information

North Carolina Essential Standards Kindergarten Theatre Arts. Communication. Analysis. Aesthetics

North Carolina Essential Standards Kindergarten Theatre Arts. Communication. Analysis. Aesthetics North Carolina s Kindergarten Theatre Arts Note on Numbering/Strands: C - Communication, A - Analysis, AE Aesthetics, CU - Culture Communication K.C.1 K.C.2 Use movement, voice, and writing to communicate

More information

Virtual Patients: Assessment of Synthesized Versus Recorded Speech

Virtual Patients: Assessment of Synthesized Versus Recorded Speech Virtual Patients: Assessment of Synthesized Versus Recorded Speech Robert Dickerson 1, Kyle Johnsen 1, Andrew Raij 1, Benjamin Lok 1, Amy Stevens 2, Thomas Bernard 3, D. Scott Lind 3 1 Department of Computer

More information

Communication SKILLS. Practice-Based Learning. making. work

Communication SKILLS. Practice-Based Learning. making. work making Practice-Based Learning work Communication SKILLS A resource commissioned by the Making Practice Based Learning Work project, an educational development project funded through FDTL Phase 4 Project

More information

Crosscultural Communication

Crosscultural Communication Crosscultural Communication Videos: Crosstalk Crosstalk, first broadcast on BBC television May 1, 1979, was a pioneering effort in applied sociolinguistics by John Gumperz. It was one of a series of ten

More information

COURSE OF INITIAL PEDAGOGICAL TRAINING FOR TRAINERS. 3 - The programme contents of the course and the specific goals of each module

COURSE OF INITIAL PEDAGOGICAL TRAINING FOR TRAINERS. 3 - The programme contents of the course and the specific goals of each module COURSE OF INITIAL PEDAGOGICAL TRAINING FOR TRAINERS 1 - Denomination of the course This offer points out the organization of a training action called: Course of Initial Pedagogical Training for Trainers.

More information

Module 9. Building Communication Skills

Module 9. Building Communication Skills Module 9 Building Communication Skills Essential Ideas to Convey To apply a facilitative approach to supervision, supervisors have to approach the people they manage in a different way, by using certain

More information

EDUCATING THE STUDENT WITH ASPERGER SYNDROME

EDUCATING THE STUDENT WITH ASPERGER SYNDROME EDUCATING THE STUDENT WITH ASPERGER SYNDROME Persons with Asperger syndrome (AS) share some of the same characteristics as individuals with autism, and there is debate on whether AS is an independent diagnostic

More information

Model for E-Learning in Higher Education of Agricultural Extension and Education in Iran

Model for E-Learning in Higher Education of Agricultural Extension and Education in Iran Model for E-Learning in Higher Education of Agricultural Extension and Education in Iran Jafar Yaghoubi 1 and Iraj Malekmohammadi 2 1. Assistant Professor, Zanjan University, Iran, Jafar230@yahoo.com 2.

More information

encoding communication decoding participants context messages meanings physical context social context symbols Chapter 1 Chapter 1 Chapter 1 Chapter 1

encoding communication decoding participants context messages meanings physical context social context symbols Chapter 1 Chapter 1 Chapter 1 Chapter 1 communication encoding participants decoding messages context meanings physical context symbols social context the process of putting our thoughts and feelings into words and non-verbal cues the process

More information

Effective Communications

Effective Communications Communication Skills Team FME www.free-management-ebooks.com ISBN 978-1-62620-962-6 Copyright Notice www.free-management-ebooks.com 2013. All Rights Reserved ISBN 978-1-62620-962-6 The material contained

More information

UNIVERSAL DESIGN OF DISTANCE LEARNING

UNIVERSAL DESIGN OF DISTANCE LEARNING UNIVERSAL DESIGN OF DISTANCE LEARNING Sheryl Burgstahler, Ph.D. University of Washington Distance learning has been around for a long time. For hundreds of years instructors have taught students across

More information

On the use of the multimodal clues in observed human behavior for the modeling of agent cooperative behavior

On the use of the multimodal clues in observed human behavior for the modeling of agent cooperative behavior From: AAAI Technical Report WS-02-03. Compilation copyright 2002, AAAI (www.aaai.org). All rights reserved. On the use of the multimodal clues in observed human behavior for the modeling of agent cooperative

More information

CHCCHILD301B Support behaviour of children and young people

CHCCHILD301B Support behaviour of children and young people CHCCHILD301B Support behaviour of children and young people Release: 1 CHCCHILD301B Support behaviour of children and young people Modification History CHC08 Version 3 CHC08 Version 4 Comments CHCCHILD301A

More information

Semi-structured interviews

Semi-structured interviews Semi-structured interviews 3 rd December 2014 Prof. Edwin van Teijlingen BU Graduate School Aim of this session: introduce various ways of conducting interviews with qualitative methods; outline strength

More information

How to Create a Great First Impression

How to Create a Great First Impression How to Create a Great First Impression by Lenny Laskowski 1998 LJL Seminars http://www.ljlseminars.com CLICK HERE for our BRAND NEW Public Speaking Audio CD Special! They say you can't judge a book by

More information

PRINCIPAL POSITION DESCRIPTION

PRINCIPAL POSITION DESCRIPTION 400-20 Administrative Procedure 430 Background PRINCIPAL POSITION DESCRIPTION The Principal is responsible for overall supervision and operation of his/her individual school. This responsibility includes

More information

Examples of IEP Goals and Objectives

Examples of IEP Goals and Objectives AUTISM SPECTRUM DISORDER SERIES Examples of IEP Goals and Objectives Introduction Suggestions for Students with Autism When writing goals for children with Autism it is crucial to be as specific as possible.

More information

Towards a Technology of Nonverbal Communication: Vocal Behavior in Social and Affective Phenomena

Towards a Technology of Nonverbal Communication: Vocal Behavior in Social and Affective Phenomena Towards a Technology of Nonverbal Communication: Vocal Behavior in Social and Affective Phenomena Alessandro Vinciarelli University of Glasgow - Department of Computing Science Sir Alwyn Williams Building,

More information

Predicting Online Lecture Ratings Based on Gesturing and Vocal Behavior

Predicting Online Lecture Ratings Based on Gesturing and Vocal Behavior Multimodal User Interfaces manuscript No. (will be inserted by the editor) Predicting Online Lecture Ratings Based on Gesturing and Vocal Behavior Dong Seon Cheng Hugues Salamin Pietro Salvagnini Marco

More information

Humanizing the Online Classroom

Humanizing the Online Classroom 7 Without proper planning, the cyberclassroom can seem remote and impersonal. This article offers advice for humanizing the classroom, making it a more personal experience for students and professors alike.

More information

EIGHT PUBLIC SPEAKING COMPETENCIES & CRITERIA FOR ASSESSMENT

EIGHT PUBLIC SPEAKING COMPETENCIES & CRITERIA FOR ASSESSMENT EIGHT PUBLIC SPEAKING COMPETENCIES & CRITERIA FOR ASSESSMENT Competency One Chooses and narrows a topic appropriately for the audience & occasion. The speaker presents a topic and a focus that are exceptionally

More information

Effective Interviewing Skills. The Key to Maximizing Your Job Interview

Effective Interviewing Skills. The Key to Maximizing Your Job Interview Effective Interviewing Skills The Key to Maximizing Your Job Interview Workshop Outcomes Knowledge of: Types of interviews Interview preparation steps and tips Stages of an interview Common and illegal

More information

Master Thesis Exposé. Submitted at. European Master in Business Studies Master Program

Master Thesis Exposé. Submitted at. European Master in Business Studies Master Program Master Thesis Exposé Submitted at European Master in Business Studies Master Program Submitted at 29 October 2012 Title of the thesis: Cultural differences in the non-verbal communication within the cross-cultural

More information

From Concept to Production in Secure Voice Communications

From Concept to Production in Secure Voice Communications From Concept to Production in Secure Voice Communications Earl E. Swartzlander, Jr. Electrical and Computer Engineering Department University of Texas at Austin Austin, TX 78712 Abstract In the 1970s secure

More information

Image and Vision Computing

Image and Vision Computing Image and Vision Computing xxx (2009) xxx xxx Contents lists available at ScienceDirect Image and Vision Computing journal homepage: www.elsevier.com/locate/imavis Automatic nonverbal analysis of social

More information

BSB61015 Advanced Diploma of Leadership Management. Release Number 1. Online Flexible Delivery

BSB61015 Advanced Diploma of Leadership Management. Release Number 1. Online Flexible Delivery BSB61015 Advanced Diploma of Leadership Management Release Number 1 Online Flexible Delivery Course Guide Course BSB61015 Advanced Diploma of Leadership and Management Release Number 1 Currency Current

More information

How do non-expert users exploit simultaneous inputs in multimodal interaction?

How do non-expert users exploit simultaneous inputs in multimodal interaction? How do non-expert users exploit simultaneous inputs in multimodal interaction? Knut Kvale, John Rugelbak and Ingunn Amdal 1 Telenor R&D, Norway knut.kvale@telenor.com, john.rugelbak@telenor.com, ingunn.amdal@tele.ntnu.no

More information

IS-242.B: Effective Communication. Instructor Guide

IS-242.B: Effective Communication. Instructor Guide IS-242.B: Effective Communication Instructor Guide February 2014 EFFECTIVE COMMUNICATION This page intentionally left blank. LESSON 1. UNDERSTANDING COMMUNICATION BASICS This page intentionally left blank.

More information

Distributed Vision-Based Reasoning for Smart Home Care

Distributed Vision-Based Reasoning for Smart Home Care Distributed Vision-Based Reasoning for Smart Home Care Arezou Keshavarz Stanford, CA 9435 arezou@keshavarz.net Ali Maleki Tabar Stanford, CA 9435 maleki@stanford.edu Hamid Aghajan Stanford, CA 9435 aghajan@stanford.edu

More information

VIDEO CONFERENCING SYSTEMS: TELEPRESENCE AND SELECTION INTERVIEWS.

VIDEO CONFERENCING SYSTEMS: TELEPRESENCE AND SELECTION INTERVIEWS. VIDEO CONFERENCING SYSTEMS: TELEPRESENCE AND SELECTION INTERVIEWS. Madeleine S. McCulloch & David J. Oborne Psychology Department University of Wales Swansea Singleton Park, Swansea, SA2 8PP, UK Increasingly,

More information

EFFECTIVE COMMUNICATION SKILLS FOR SECURITY PERSONNEL. David C. Zumbrum, CPO (cand.)

EFFECTIVE COMMUNICATION SKILLS FOR SECURITY PERSONNEL. David C. Zumbrum, CPO (cand.) EFFECTIVE COMMUNICATION SKILLS FOR SECURITY PERSONNEL David C. Zumbrum, CPO (cand.) July 2006 Effective Communication Skills For Security Personnel Page 1 Communication is an essential part of everyday

More information

Overview MBA Programme Courses 2015-2016

Overview MBA Programme Courses 2015-2016 Overview MBA Programme Courses 2015-2016 copyright 2016 Stichting Hotelschool The Hague, The Netherlands All rights reserved. No part of this publication may be reproduced, stored in a retrieval system,

More information

How Do You Define Non-Verbal Communication? Traditional Dimensions of Nonverbal Communication. Non-Verbal Communication CommGAP

How Do You Define Non-Verbal Communication? Traditional Dimensions of Nonverbal Communication. Non-Verbal Communication CommGAP Non-Verbal Communication How Do You Define Non-Verbal Communication? Communication is generally defined as has having both a verbal and nonverbal component. Whereas verbal communication often refers to

More information

ADVANCED COMMUNICATION SERIES PUBLIC RELATIONS. Assignment #1: THE PUBLIC RELATIONS SPEECH

ADVANCED COMMUNICATION SERIES PUBLIC RELATIONS. Assignment #1: THE PUBLIC RELATIONS SPEECH Assignment #1: THE SPEECH Prepare a talk that will build goodwill for your organization by supplying useful information of interest to the audience. Favorably influence the audience by the skillful and

More information

Module 2: Conflict Management

Module 2: Conflict Management Module 2: Conflict Management Conflict management, like effective communication skills, is another important element of social competency. This module promotes the use of several forms of conflict management

More information

3D Vision Based Mobile Mapping and Cloud- Based Geoinformation Services

3D Vision Based Mobile Mapping and Cloud- Based Geoinformation Services 3D Vision Based Mobile Mapping and Cloud- Based Geoinformation Services Prof. Dr. Stephan Nebiker FHNW University of Applied Sciences and Arts Northwestern Switzerland Institute of Geomatics Engineering,

More information