Workplace Interaction
|
|
- Charity Foster
- 7 years ago
- Views:
Transcription
1 C2_3.01 Teacher 10/19/01 3:03 PM Page 2 1 WORKSHOP Knowing Your Place By not taking other people s needs and opinions into account, Cara sounds like a know-it-all. Instead of lecturing staff members, demanding tasks accomplished without prior notice, or being the sole input on an advisory board, Cara should work to encourage others opinions and suggestions. GOALS Learn the importance of getting along with coworkers. Discover the value of good communication skills. Explore supervisoremployee relations in various workplace environments. Getting Along Resources Video (24:00) CD-ROM Study Guide Instructor s Resource CD-ROM WebTutor ExamView Pro Testing CD-ROM 2 Communication 2000 Workplace Interaction 2001 PhotoDisc, Inc. The number-one workplace fact of life is that you have to get along with everyone you work with. Whether it s the CEO, your line supervisor, or your cubicle mate, you must interact pleasantly, effectively, and appropriately. And getting along doesn t mean just keeping quiet and doing your job. Today s employees are required to be active participants in the workplace. This workshop examines the importance of using effective communication to maintain good interpersonal relations at work. More than any other talent or ability, strong communication skills could be the key to advancing your career. Knowing Your Place After two weeks as the assistant clothing buyer at an upscale department store, Cara is completing her tasks in record time. Yet, she can t ignore the feeling that her coworkers don t like her. When Cara tells a coworker everything she knows about the latest fashions, she is ignored. When she tells the floor manager to complete an inventory of all outerwear by the end of the day, the two of them get into an argument. When her supervisor asks her to head up an advisory team made up of employees from different departments, no one else is invited to or encouraged to talk or make any decisions. What could Cara do to improve the way she communicates with coworkers?
2 C2_3.01 Teacher 10/19/01 3:03 PM Page 3 Tools of the Trade... It s Not What You Say, It s How You Say It Your coworkers will be more receptive to what you have to say when you take care to deliver your message appropriately. Be a strong listener. Your fellow employees will be interested in your ideas when you show genuine interest in their ideas it s a two-way street. Check your body language. A smiling face and open posture convey interest, while crossed arms and a frown send negative signals. Lean forward and make eye contact as often as possible. Use I language. Using the word you to point out problems puts people on the defensive. Instead of saying, You made me feel like a fool when you pointed out my mistake, try saying, I was embarrassed when my mistake was pointed out in that way. Validate the other person s ideas. Show others that you understand and respect what they re saying. For example, try restating what you ve just been told: It seems that answering the telephone is taking too much of your time. Validation helps minimize conflict and encourages others to be more receptive to what you have to say. Use the same medium. Communicate in the medium favored by the other person. If a coworker prefers to you, them. If a coworker prefers to use the phone, call them. Be mindful of what you put in writing. It s important to remember that written communication is permanent you can t take it back! Whether you re writing a fax, , memo, or letter, make sure your tone is friendly and professional. Avoid using profanity and derogatory terms. It should go without saying, but some people forget that using offensive language is the quickest way to turn someone off. Many businesses have specific policies against using offensive language in the workplace. On the Net How can you make your daily interactions in the workplace more satisfying, handle criticism from a coworker or supervisor with honesty and grace, or keep your cool under fire? This Web site offers a number of insightful articles on effective interpersonal communication. Read them at: Key Ideas interpersonal concerning or involving relationships between people communication skills the ability to read, write, listen, and speak effectively counterproductive a process that hinders the production of something; work that goes against the attainment of a goal proactive taking the initiative by acting rather than reacting to events employee empowerment a management philosophy that gives employees more opportunities to generate new ideas, solve problems, and make decisions 3 Workshop 1: Workplace Interaction
3 C2_3.01 Teacher 10/19/01 3:03 PM Page 4 Tools of the Trade This workshop emphasizes the importance of understanding that how others perceive you affects how they respond to you. Review Key Ideas, definitions, and the guidelines presented in Tools of the Trade. Remind learners that a standard personal interaction tool is to place yourself in the position of the other person to evaluate the appropriateness of your speech and actions. Another is to be aware of the other person s body language as you speak. Are you boring or offending him or her? Does she or he seem to be in a hurry to leave? 4 Communication The Importance of Getting Along When you feel good about your relations with others, you ll not only do your job better, you ll find it more satisfying. Being aware of counterproductive behaviors that make your job more difficult and anticipating ways to prevent them will improve your workplace interactions. Keep conflict to a minimum. Focus on finding solutions to the problems you encounter with other people instead of trying to win or concentrating on personal differences. Avoid power struggles. Instead of proving to a coworker or supervisor that you are better, smarter, or more deserving of authority, work on how you can help each other achieve common goals. Be proactive. Watch for problems that could hinder workplace relationships. Head them off before they become unmanageable. Avoid gossip. Avoiding gossip will save you time and emotional energy. Speak to others directly about your concerns, and you will likely get the same treatment in return. Work as a team. Nothing is more valuable to an employer than a person who is willing to minimize personal interests in order to achieve a common goal.... Interacting on Different Levels Different workplace relationships call for flexible communication skills. Your manner toward a supervisor, for example, will most likely differ from the way you communicate with a coworker or with someone who reports to you. Adapt to your environment. In some traditional work environments, employees are expected to keep their mouths shut, take orders from above, and do their jobs. In most modern workplaces, however, workers are expected to be creative problem solvers, and to work as teams to achieve common goals. In these environments, a greater amount of two-way communication about ideas takes place between employees and supervisors. Be respectful. Showing respect to every person you interact with in the workplace is vital for smooth communications. It s not unusual to show even more respect to a supervisor. For example, you might address your supervisor as Ms., Dr., sir, or ma am, if that is how your supervisor wishes to be addressed. Practice employee empowerment. When workers know that their abilities and contributions are valued, they feel motivated and willing to contribute. Share responsibilities and encourage ideas from coworkers and those who report to you. Adjust your conversation. Although it is always good to keep talk that is not related to work to a minimum, casual conversation is more appropriate when shared among coworkers. Conversations with supervisors should be mainly work-related.
4 C2_3.01 Teacher 10/19/01 3:03 PM Page 5 VIDEO SPOTLIGHT Introduction to Interpersonal Communication Segment 1 This video explores how environment shapes the way people communicate on the job. Business professionals will provide advice about avoiding conflicts and communicating with others in an effective style. As you view the video, compare business interactions among coworkers with those between supervisors andcoworkers. Think about how workers can avoid conflict by showing respect for others and by listening actively. Introduction to Interpersonal Communication View and discuss Segment 1: Introduction to. Running time: approx. 3:30. When you feel good about your relations with others, you ll not only do your job better, you ll find it more satisfying. Post-Viewing Questions Why is effective communication with coworkers important to success on the job? How should communication with coworkers differ from communication with supervisors? Post-Viewing Questions 1. Effective communication facilitates respect between coworkers. Without it, conflicts arise and teamwork is hindered. 2. Use a communication style that is more professional when interacting with supervisors. It s important to respect a supervisor s position of authority, while not letting his or her authority intimidate you. Remember that supervisors are human too. 5 Workshop 1: Workplace Interaction
5 C2_3.01 Teacher 10/19/01 3:03 PM Page 6 On the job Input for Hire Tianna has to choose someone to represent the telemarketing department on a company-wide committee that will look at ways to solicit input from employees. Tianna s company hopes to boost morale and increase the empowerment of individual workers. Management wants to hear from the front lines and give employees on all levels an opportunity to contribute. Tianna is considering two of her coworkers Stan and Ari. Ari has been in the department for four years and has voiced a lot of opinions about how things should change. Ari s ideas are valuable, but his style needs some work. In fact, all Ari does lately is complain. He manages to do his job well enough, but obviously resents the decisions made by upper management. Stan doesn t seem to have many gripes about the way management makes decisions. Stan has only been with the company for 10 months, but in that time he s taken on new responsibilities and come up with valuable cost-saving ideas for the company. On the Job Input for Hire Answers will vary. Students who say Tianna should pick Ari will probably say that being selected for the committee will boost Ari s morale and give Tianna an opportunity to talk to him about his attitude. Students who pick Stan may say that Tianna should consider her own career and pick the person she thinks will represent the department positively and thereby reflect well on her managerial skills. Stress that either choice is valid as long as the learner demonstrates good reasons for making it. Answers will vary; for example, Ari and Stan could meet before the first committee meeting to share their ideas, or the person not chosen could write a memo giving his ideas for consideration. Tianna has not ruled Ari out as a potential representative for the committee. Ari needs to feel valued, and Tianna knows that Ari and everyone who interacts with him would benefit by a change in his communication style. Placing him on the committee would provide a constructive outlet for his opinions. In a new setting, Ari might learn to express himself better. Stan, on the other hand, already expresses himself well. He knows how to present ideas so others embrace them, and with his positive energy, he would be an asset to the committee. If you were Tianna, whom would you pick? Why? How could the person you did not select help the company achieve its goals? 6 Communication 2000
6 C2_3.01 Teacher 10/19/01 3:03 PM Page 7 Literature Connection The Human Touch by Spencer Michael Free Tis the human touch in this world that counts, The touch of your hand and mine, Which means far more to the fainting heart Than shelter and bread and wine; For shelter is gone when the night is o er, And bread lasts only a day, But the touch of the hand, the sound of a voice Sing on in the soul always. Spencer Michael Free was a physician. What do you think he meant by the human touch? Why is it so important? The Human Touch Spencer Michael Free ( ) was an American physician who practiced medicine and surgery for over 50 years. He also wrote several poems, including The Human Touch, which is widely quoted by medical and social work organizations. To a physician, the human touch probably refers to communication, compassion, care, concern, listening, and reassurance. This poem is a good example of how interpersonal communication and compassion are critical aspects of medical care and the helping professions. The Human Touch, by Spencer Michael Free. Public domain. practice With a partner, choose one of the two situations below. Role-play a conflict between coworkers. First, act out the conflict using confrontational language and negative body language. Then, act out the same conflict, showing how it can be resolved with the methods discussed in this workshop. A desk in a prime location has just been vacated, and two different office workers feel they are entitled to it. A worker on a road construction crew feels that a coworker is being overly bossy. Design a cartoon depicting effective communication among coworkers. Create your own illustrations, borrow clippings from magazines, or print images from the Internet. Include word balloons. Practice 1. Feel free to set up different conflict situations learners might understand better, or let learners improvise their own. 2. This practice could be done in pairs. 3. Jump-start this practice with humorous examples to get learners started, such as, DON T tell your supervisor he needs to dress better. 3. Using the Internet or other resources, research tips for communicating effectively with your supervisor. Then, make a checklist of Do s and Don t s based on your findings. 7 Workshop 1: Workplace Interaction
7 C2_3.01 Teacher 10/19/01 3:03 PM Page 8 summary Good communication skills help you interact with coworkers and supervisors to make decisions, solve problems, and achieve company goals. Relationships between supervisors and employees are changing. Yesterday s workplace often sought employees who would simply follow instructions. In many of today s workplaces, employees are asked to anticipate problems and solve them creatively. review questions Review Questions 1. Strong communication skills help minimize conflict, enable teams to work together, and foster a positive work atmosphere. Good communication breaks down barriers. 2. In traditional workplaces, employees use name titles, show respect, and quietly follow instructions. In modern workplaces, employees still use titles when appropriate and show respect, but they are expected to help solve problems and make valuable contributions. 3. Answers may vary slightly. In nearly all settings, employees cannot work effectively unless their interaction with coworkers is productive and team-oriented. Being aware of counterproductive behaviors that make your job more difficult, and anticipating ways to prevent them, will improve your workplace interactions. Your coworkers will be more receptive to what you have to say when you take care to deliver your message appropriately How can communication skills help you interact with your coworkers? What form does supervisor-employee interaction often take in traditional workplaces? What form does supervisor-employee interaction often take in modern workplaces? Why do you think getting along with others at work is so important? Why isn t it enough to do your job well? 8 Communication 2000
8 C2_3.01 Teacher 10/19/01 3:03 PM Page 9 projects Interview someone you know who supervises five or more people. Ask them the following questions, and create at least two questions of your own. Record what you ve learned from the interview, including whether and how your perception of the person s role has changed. 1. What methods and styles do you want people to use when they communicate with you? 2. How do you view your relationship with those working under you? 3. Do you believe you have a role in their professional growth? 4. What do you like to see most in an employee? 5. What do you like to see least? 6. What weaknesses do you observe in the ways people communicate at work? Write a one-act play about a group of people required to work as a team to achieve a common goal. Develop each character s personality by writing dialogue that shows how each character communicates with the team. For example, some characters may show a need to control, others may provide little input and choose to passively follow, and others may make worthwhile contributions. Show how individual characters communication skills succeed or fail to empower others on the team and foster a spirit of cooperation. Communicate with three people that you work with or go to school with in the way you think each prefers (phone, , letter, face-to-face, etc.). Then, communicate with them in the way you believe they like least. Compare the amount of time it took them to respond, as well as the nature of their responses. Record the information. Projects Have learners complete one or more of the projects as a homework or out-of-class assignments. Encourage them to work in pairs or small groups. 1. Suggest that students create a table to record their findings. They should also describe the supervisor s company and department. Ask learners to discuss how responses differ according to different workplaces. A traditional industrial setting will differ from a knowledge-based workplace. An entrepreneurial, sales-oriented workplace will differ from a hierarchical, professional office, such as a high-powered law firm. 2. This project would make an excellent group exercise, as well as an individual exercise. The group could present the play to the class. Or, they could develop a worksheet for other learners to use to synopsize each character s interaction style and communication skills, or lack of skills. 3. Suggest that students create a table or graphic, such as a bar chart, with their findings. I see each person who comes into my life as an opportunity to learn something about human nature, and myself. Each person has a lesson to teach me. I try to learn. Holly Archer 9 Workshop 1: Workplace Interaction
Module 9. Building Communication Skills
Module 9 Building Communication Skills Essential Ideas to Convey To apply a facilitative approach to supervision, supervisors have to approach the people they manage in a different way, by using certain
More information50 Tough Interview Questions
You and Your Accomplishments 1. Tell me a little about yourself. 50 Tough Interview Questions Because this is often the opening question, be careful that you don t run off at the mouth. Keep your answer
More informationCommunication Process
Welcome and Introductions Lesson 7 Communication Process Overview: This lesson teaches learners to define the elements of effective communication and its process. It will focus on communication as the
More informationPicture yourself in a meeting. Suppose there are a dozen people
1 WHAT IS ACCOUNTABILITY, REALLY? Hypocrisy exists in the space between language and action. Picture yourself in a meeting. Suppose there are a dozen people seated around a table and someone says, I m
More informationSoft Skills in the Workplace DVD
Instructor s Guide for Soft Skills in the Workplace DVD Overview Being a good worker means having the skills to do the job. When most of us think of skills, we think of job-specific skills such as a mechanic
More informationDifficult Tutoring Situations
Difficult Tutoring Situations At some time or other, all tutors will find themselves faced with difficult situations in a tutoring session. The following information will provide you with some common categories
More informationSTEP 5: Giving Feedback
STEP 5: Giving Feedback Introduction You are now aware of the responsibilities of workplace mentoring, the six step approach to teaching skills, the importance of identifying the point of the lesson, and
More informationKey Concepts: 1. Every worker has the right and responsibility to address safety concerns in the workplace.
Description: Students practice the basic skills needed to address workplace safety issues through a role-play exercise. They also identify barriers and solutions to overcoming challenges when addressing
More informationInterviewing Strategies & Tips. Career Center For Vocation & Development
Interviewing Strategies & Tips Career Center For Vocation & Development Before the Interview A job interview is an opportunity to showcase your strengths, experience, and interest in the position for which
More informationGOD S BIG STORY Week 1: Creation God Saw That It Was Good 1. LEADER PREPARATION
This includes: 1. Leader Preparation 2. Lesson Guide GOD S BIG STORY Week 1: Creation God Saw That It Was Good 1. LEADER PREPARATION LESSON OVERVIEW Exploring the first two chapters of Genesis provides
More informationImprove Your Ability to Handle Workplace Conflict: An Interview with Judy Ringer
Improve Your Ability to Handle Workplace Conflict: An Interview with Judy Ringer Recently our local newspaper interviewed me on the subjects of workplace conflict, difficult people, and how to manage them
More informationAssertiveness at Work. Delegate Manual SAMPLE PAGES
Assertiveness at Work Delegate Manual SAMPLE PAGES WORKSHOP OUTLINE 9.30 Introduction and Setting the Scene Knowledge / Skill Checklist Ice Breaker: Getting to Know You What Do You Want To Get Out of Today?
More informationChapter One Love Is the Foundation. For Group Discussion. Notes
Group Study Guide How can you learn to speak each of the fi ve love languages with your children and fi ll their love tank? This interactive guide includes study questions and exercises for you, for your
More informationTIPS TO HELP YOU PREPARE FOR A SUCCESSFUL INTERVIEW
TIPS TO HELP YOU PREPARE FOR A SUCCESSFUL INTERVIEW Preparing for the Interview RESEARCH Don t forget to research the organization/company before the interview. Learn what you can about the workplace prior
More informationSAMPLE INTERVIEW QUESTIONS
SAMPLE INTERVIEW QUESTIONS Interviews and interview styles vary greatly, so the best way to prepare is to practice answering a broad range of questions. For other great interview strategies, see our Successful
More informationHow can I improve my interviewing skills? MATERIALS
Mock Interviews 6 Finding a job The BIG Idea How can I improve my interviewing skills? AGENDA Approx. 45 minutes I. Warm Up: Model an Interview (10 minutes) II. Interview Practice (30 minutes) III. Wrap
More informationJob interview. The. a concise guide to preparing for the Employment Interview Process
The Job interview a concise guide to preparing for the Employment Interview Process developed by the Career Services and Transfer Services offices of Mercer County Community College www.mccc.edu Table
More informationit happens, he or she is ready provided that the coach has the mindset and skill set needed to be an effective coach. The Coaching Mindset
Coaching at Work Coaching occurs in many different fields of endeavor. The skills and methods of coaches vary depending on the nature of the coaching relationship: the techniques used by an athletic instructor
More informationInItIatIves for IndustrIal Customers employee energy awareness PlannInG GuIde
Initiatives for Industrial Customers EMPLOYEE ENERGY AWARENESS PLANNING GUIDE 2 STEPS TO SUCCESS The following six steps can help you build your own Power Smart Employee Energy Awareness program. These
More informationIntroduction to Interactive Journaling Facilitation Notes
Introduction to Interactive Journaling Facilitation Notes SESSION ONE Learning Objectives - Address common questions about the design and application of Interactive Journals - Review some of the evidence-based
More informationthe values that people have from their life experiences that they embrace in your workplace;
Are you happy with your current organizational culture, the environment you provide for employees in your workplace? Does your culture support your employees in producing results for your business or does
More informationImproving Safety Communication Skills: Becoming an Empathic Communicator
Session 716 Improving Safety Communication Skills: Becoming an Empathic Communicator Joshua H. Williams, Ph.D. Senior Project Manager Safety Performance Solutions Blacksburg, VA Introduction Effective
More informationStep 1 Self-assessment (Who am I? What do I have to offer?)
Your Job Search Your job search is a process which begins during your studies, when you start thinking about life after you ve completed your studies. It is an ongoing process, from your first job you
More informationSet personal, academic, and career goals. Keep your expectations high.
Chapter SIX Set personal, academic, and career goals. Keep your expectations high. It is today that we create the world of the future. Eleanor Roosevelt When seventy-one adults with specific learning disabilities
More informationThinking Skills. Lesson Plan. Introduction
xxx Lesson 18 Thinking Skills Overview: This lesson provides basic foundational information about two types of thinking skills: critical and creative. Students have used critical and creative skills each
More informationThe Competent Communicator Manual
The Competent Communicator Manual Speech 1: The Ice Breaker For your first speech project, you will introduce yourself to your fellow club members and give them some information about your background,
More informationMindset: The New Psychology of Success Carol S. Dweck, Ph.D.
Mindset: The New Psychology of Success Carol S. Dweck, Ph.D. Chapter 1: The Mindsets Chapter 1 presents the two different mindsets fixed and growth. Ms. Dweck reveals that she came upon the idea of researching
More informationHOW TO PREPARE FOR YOUR PARENT INTERVIEW By The Testing Mom
HOW TO PREPARE FOR YOUR PARENT INTERVIEW By The Testing Mom If you are applying to a private kindergarten, the parent interview is just one of the hoops you ll be jumping through. Many gifted programs,
More informationEnterprise Social Networks - The Seven Advantages
BEST PRACTICE IN ENTREPRISE SOCIAL NETWORKING - 2013 BY WITH 0 ZYNCRO 2013. All right reserved CONTENU - 1/ GUIDELINES FOR USING ENTERPRISE SOCIAL NETWORKS - P.02 2/ HOW AND WHEN TO USE ENTERPRISE SOCIAL
More informationxxx Lesson 19 how memory works and techniques to improve it, and (2) appreciate the importance of memory skills in education and in his or her life.
xxx Lesson 19 Memory Skills! Overview: This lesson provides a basic look at how our memory works and how it can be improved by using some simple techniques. Objectives: The objective of this lesson is
More informationINTERVIEW QUESTIONS & TECHNIQUES Collected by MBA Dept
INTERVIEW QUESTIONS & TECHNIQUES Collected by MBA Dept General Advice Before you go for your interview you need to find out everything you can about the company. Reread your application/cv/covering letter,
More information15 Most Typically Used Interview Questions and Answers
15 Most Typically Used Interview Questions and Answers According to the reports made in thousands of job interviews, done at ninety seven big companies in the United States, we selected the 15 most commonly
More informationSo You d Like a Sport Psychology Consultant to Work With Your Team? Three Key Lessons Learned from Olympic Teams
So You d Like a Sport Psychology Consultant to Work With Your Team? Three Key Lessons Learned from Olympic Teams Sean McCann, Senior Sport Psychologist, United States Olympic Committee I first started
More informationREPUTATION MANAGEMENT SURVIVAL GUIDE. A BEGINNER S GUIDE for managing your online reputation to promote your local business.
REPUTATION MANAGEMENT SURVIVAL GUIDE A BEGINNER S GUIDE for managing your online reputation to promote your local business. About Main Street Hub: Main Street Hub is the voice for more local businesses
More informationThe Respectful Workplace: You Can Stop Harassment: Opening the Right Doors. Taking Responsibility
The Respectful Workplace: Opening the Right Doors You Can Stop Harassment: Taking Responsibility Statewide Training and Development Services Human Resource Services Division Department of Administrative
More informationHow to Sell Yourself in a Job Interview
TOOLS Interview Tips Helpful Interview Hints How to prepare for the first important meeting What to expect Be prepared The Interview Interview Techniques Most frequently asked questions Facing the Interviewer
More informationTen Tough Interview Questions and Ten Great Answers
This tool is designed to identify typical questions asked and the kinds of answers that demonstrate a concise and thoughtful response. The following are some of the most difficult questions asked during
More informationWhat was the impact for you? For the patient? How did it turn out? How has this helped you in your job? What was the result?
EXAMPLE VALUE BASED INTERVIEW QUESTIONS VALUE LEADING QUESTION FOLLOW UP QUESTIONS KEY CRITERIA Compassion Give me an example of a time when you were particularly perceptive regarding a Describe what you
More informationSample Interview Question Bank
ample Interview Question Bank Please Note: An next to a question indicates that it is scenario-based. Responses may provide evidence of multiple competencies. INTRODUCTORY QUETION Why are you interested
More informationIII. Best Practices/Resources
Reviewing the Application/Resume Before beginning the screening process, take a few minutes to review the job description and the established evaluation criteria. The purpose of the initial screening of
More informationMotivation: Igniting Exceptional Performance
Motivation: Igniting Exceptional Performance T raining Leader s Guide Coastal Training Technologies Corp. 500 Studio Drive Virginia Beach, VA 23452 Table of Contents Motivation: Igniting Exceptional Performance
More informationLeading Self. Leading Others. Leading Performance and Change. Leading the Coast Guard
Coast Guard Leadership Competencies Leadership competencies are the knowledge, skills, and expertise the Coast Guard expects of its leaders. The 28 leadership competencies are keys to career success. Developing
More informationShare This White Paper!
1 Introduction In the field of employee development, an area that creates much confusion is the differences between business coaching and business mentoring. This confusion often causes companies to opt
More informationMOST FREQUENTLY ASKED INTERVIEW QUESTIONS. 1. Why don t you tell me about yourself? 2. Why should I hire you?
MOST FREQUENTLY ASKED INTERVIEW QUESTIONS 1. Why don t you tell me about yourself? The interviewer does not want to know your life history! He or she wants you to tell how your background relates to doing
More informationHOW PARENTS CAN HELP THEIR CHILD COPE WITH A CHRONIC ILLNESS
CENTER FOR EFFECTIVE PARENTING HOW PARENTS CAN HELP THEIR CHILD COPE WITH A CHRONIC ILLNESS Parenting a chronically ill child is a challenge. Having a child with a chronic illness is stressful for any
More informationModule 0. Facilitating Adult Learning. (September 2004)
Module 0 Facilitating Adult Learning (September 2004) Table of Contents a. Preparing to conduct a training... 1 b. Developing training objectives... 1 c. Designing training content... 1 d. Using principles
More informationSAMPLE INTERVIEW QUESTIONS TEACHER S MASTER
C-12 INFORMATION SHEET SAMPLE INTERVIEW QUESTIONS TEACHER S MASTER QUESTIONS ABOUT YOU Tell Me a Little about Yourself. The interviewers want to know if you are well adjusted, work well with others, have
More informationHOSPITALITY PROFESSIONAL COURSE (HPC) Course Overview and Syllabus
HOSPITALITY PROFESSIONAL COURSE (HPC) Course Overview and Syllabus Overview The Hospitality Professional Course (HPC) consists of a series of self-paced online seminars and activities that have been created
More informationLink: University of Canberra http://www.canberra.edu.au/studyskills/learning/oralpres.html#preparing
6. Voice, speech and body language: The way you speak, the way you act and the way you move around can be very important to succeed in your presentation. Here you will find some useful advices and links
More informationAPPLICATIONS GUIDE. TRACOM Sneak Peek. Excerpts from. Improving Personal Effectiveness With Versatility
APPLICATIONS GUIDE TRACOM Sneak Peek Excerpts from Improving Personal Effectiveness With Versatility TABLE OF CONTENTS PAGE Introduction...1 Prerequisites...1 A Guide for You...1 Why Learn to Become Highly
More informationKeith R. Dutton, M.S., SPHR. Connor M. Walters, Ph.D., CFLE. Department of Management & Quantitative Methods
Keith R. Dutton, M.S., SPHR Department of Management & Quantitative Methods Connor M. Walters, Ph.D., CFLE Department of Family & Consumer Sciences Illinois State University Understand what motivates your
More informationCustomer Service Training 101, Second Edition By Renee Evenson
Excerpt from: Customer Service Training 101, Second Edition By Renee Evenson Chapter One Taking Your First Steps: The Basics Always remember, the customer is the reason you have a job. What has happened
More informationAuthor Study: Edgar Allan Poe 8 th Grade Language Arts Summative Assessments
Author Study: Edgar Allan Poe 8 th Grade Language Arts Summative Assessments The author study essay and project will be due December 10th and will include the following: 1 literary analysis essay Mandatory
More informationLEADING VALUES AND MORAL DILEMMA DISCUSSIONS
LEADING VALUES AND MORAL DILEMMA DISCUSSIONS Learn step by step how to lead engaging and animated discussions of character, values, and moral issues using hypothetical, curriculum based, or real life dilemmas.
More informationLesson Effective Communication Skills
Lesson Effective Communication Skills Lesson Overview In this lesson, participants will learn about various types of communication and how important effective communication is in the workplace. Lesson
More informationSample Cover Letter Format
Sample Cover Letter Format Your Contact Information Name Address City, State, Zip Code Phone Number Email Address (Times New Roman font, 11-12 point) Date Employer Contact Information (if you have it)
More informationReal Estate Sales Associate Aptitude Test
Real Estate Sales Associate Aptitude Test What s your potential for success in real estate? There is no one true path to success in the real estate business. There are as many approaches to the business
More informationBuild a Fabulous Foundation. How to be a Successful Sales Leader
Build a Fabulous Foundation How to be a Successful Sales Leader Becoming a Sales Leader Build your team watch your earnings grow even faster! Selling Avon products directly to Customers is a vital part
More informationCOVER LETTERS & PROFESSIONAL BUSINESS CORRESPONDENCE
COVER LETTERS & PROFESSIONAL BUSINESS CORRESPONDENCE Your Call To Action Write It Right! Now that you have mastered the art of the resume, it s time to tackle your cover letter. Cover letters are intended
More informationJob Search. How to make your job search successful
Job Search How to make your job search successful Pick a major that relates to a specific job or occupation. Get a great GPA. Participate in leadership activities. Secure internships, summer jobs, part-time
More informationJob Interview Tips Do's
Job Interview Tips Do's Some job interview tips are given below; please go through it, it will help you a lot. 1. Preparation and confidence Preparation and confidence are very important tips. Good preparation
More informationProfessional Development Workbook
Economic Empowerment through Entrepreneurship University of Michigan Institute for Social Research 2014-2015 Professional Development Workbook Surry Scheerer LMSW www.surryscheerer.com sscheer@umich.edu
More informationCOMMUNICATION INTERNSHIP GUIDELINES College of Charleston
COMMUNICATION INTERNSHIP GUIDELINES College of Charleston Department of Communication GAINING PRACTICAL EXPERIENCE A Communication internship at the College of Charleston provides you with valuable exposure
More informationStudent Leadership Development Model
St. Cloud State University Department of Residential Life Student Leadership Development Model Mission of the Department of Residential Life The Department of Residential Life works to provide a student
More informationEmotional Quotient. Michael Sample. CEO Sample Co. 5-22-2013. Your Address Here Your Phone Number Here Your Email Address Here
Emotional Quotient CEO Sample Co. 5-22-2013 Introduction The Emotional Quotient report looks at a person's emotional intelligence, which is the ability to sense, understand and effectively apply the power
More informationWWW.GOSTAFFINGPARTNERS.COM SEPTEMBER 2015. Volume 9, Issue 9 EMPLOYEES OF THE MONTH MANSFIELD OFFICE
WWW.GOSTAFFINGPARTNERS.COM SEPTEMBER 2015 Volume 9, Issue 9 EMPLOYEES OF THE MONTH MANSFIELD OFFICE Adam Sweeney has been selected for Employee of the Month for the Mansfield office. Adam has been on assignment
More information1. Adult behavior can be changed to some extent. 2. Adult education should be designed to help people mature and grow.
Handout 1: A Philosophy for Adult Education * Adapted from Bergevin, P. (1967). A Philosophy for Adult Education. New York: The Seabury Press, pp. 3-5.* It is important to preserve the uniqueness of individuals
More informationManaging Your Career Tips and Tools for Self-Reflection
Managing Your Career Tips and Tools for Self-Reflection Your career may well be the primary vehicle for satisfying many of your personal needs, i.e. your need to feel a sense of belonging, to feel appreciated
More informationEffective Working Relationships
1 Effective Working Relationships 2 CREATE AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS We all work with others in our daily working life to produce the products and services that we provide to our customers.
More informationASSERTIVENESS AND PERSUASION SKILLS
TROY CONTINUTING EDUCATION AND ARCTURUS TRAINING ACADEMY PERSONAL ENRICHMENT WORKSHOPS ASSERTIVENESS AND PERSUASION SKILLS Do you find yourself saying Yes when you want to say No? Do you end up agreeing
More informationWhat qualities are employers looking for in teen workers? How can you prove your own skills?
Sell Yourself 4 Finding a job The BIG Idea What qualities are employers looking for in teen workers? How can you prove your own skills? AGENDA Approx. 45 minutes I. Warm Up: Employer Survey Review (15
More informationLetter from the Editor-in-Chief: What Makes an Excellent Professor?
The Journal of Effective Teaching an online journal devoted to teaching excellence Letter from the Editor-in-Chief: What Makes an Excellent Professor? Russell L. Herman 1 The University of North Carolina
More informationAdult Volunteer Guide
Adult Volunteer Guide As a Girl Scout troop/group volunteer, you will work with and inspire a team of Girl Scout Juniors to make a difference in the Girl Scout or local community and help each girl achieve
More informationCareer Readiness Skills
Interests, Aptitudes, and Abilities... 1 Entrepreneurship... 2 Taking an Interest Inventory... 3 TSA... 5 Keys to a Positive Attitude... 6 Teamwork... 7 Work Habits... 9 Personal Employability Traits...
More informationThe USPI Physician and Care Provider s Guide to Effective Communication
The USPI Physician and Care Provider s Guide to Effective Communication KNOW HOW PATIENTS WILL EVALUATE PROVIDER SKILLS The Clinician and Group CAHPS - Consumer Assessment of Healthcare Providers and Systems
More informationPreventing bullying: a guide for teaching assistants. SEN and disability: developing effective anti-bullying practice
Preventing bullying: a guide for teaching assistants SEN and disability: developing effective anti-bullying practice Preventing bullying: a guide for teaching assistants 2 Introduction This guide is based
More informationChallenges Faced in a Harassment Investigation
Challenges Faced in a Harassment Investigation By: Lauren M. Bernardi This article outlines five of the most common challenges faced during a harassment investigation and provides strategies for responding
More informationGET STARTED WITH LINKEDIN. A Guide by ConsultingFact.com. An Insider s Guide
GET STARTED WITH LINKEDIN A Guide by ConsultingFact.com An Insider s Guide Why Is LinkedIn Popular? With the advent of technology and social media, LinkedIn has become one outstanding tool for finding
More informationINTERVIEW QUESTIONS. Behavioral Questions by Job Competency
INTERVIEW QUESTIONS Initial Questions What is your primary reason for leaving your current company, and how could joining the University of New Mexico/this department fill that need? What do you think
More informationADD/ADHD in the Classroom
ADD/ADHD in the Classroom TIPS FOR TEACHERS AND PARENTS At any given time, a teacher can expect to have at least one student with ADHD. The impulsive and hyperactive behavior of such students can be distracting
More informationPart 5. Dinosaur School Notes to Teachers. 1. Introduction. 2. Iguanodon Unit: How to be Successful in School
Part 5 Dinosaur School Notes to Teachers 1. Introduction 2. Iguanodon Unit: How to be Successful in School 3 & 4. Triceratops Unit: Detecting, Understanding and Talking About Feelings 5. Stegosaurus Unit:
More informationGrade 2 Lesson 3: Refusing Bullying. Getting Started
Getting Started Lesson Concepts You can refuse to let bullying happen to you or to others. Being assertive is one way to refuse bullying. Key Words Refuse, assertive Objectives Students will be able to:
More informationWhat Have I Learned In This Class?
xxx Lesson 26 Learning Skills Review What Have I Learned In This Class? Overview: The Learning Skills review focuses on what a learner has learned during Learning Skills. More importantly this lesson gives
More informationA guide to helping people to succeed at work
Coaching: Helping you to improve social outcomes A guide to helping people to succeed at work This guide is for anyone wanting to use coaching skills to help colleagues succeed. In particular, it is intended
More informationHuman Resources Training. Performance Management Training Module 2: Managing Employee Performance
Human Resources Training Performance Management Training Module 2: Managing Employee Performance Table of Contents Learning Objectives...1 Expectations Of You As A Leader...3 Setting and Communicating
More informationTeamwork in the Workplace
Teamwork in the Workplace Objectives Group vs. Team Comparison Stages of Team Growth Characteristics of Effective Teams Teamwork in Interviewing Team Definition A team comprises a group of people linked
More informationrelationships Seeing Jesus in My Relationships Changes Everything
relationships relationships SEEING JESUS CHANGES EVERYTHING 1 Sample chapter reprinted from Circle of Catholic Women Journal One: Personal reflection and group sharing to help you deepen your faith and
More informationClassroom Management Plan: Upper Elementary School/6 th Grade. Effective classroom management has six dimensions to it. As a future teacher, it
1 Valerie Tracht Classroom Management Plan: Upper Elementary School/6 th Grade Effective classroom management has six dimensions to it. As a future teacher, it is crucial that I have a deep understanding
More informationConflict Management Styles Center for Student Leadership Resources
Conflict Management Styles Center for Student Leadership Resources The proverbs listed below can be thought of as descriptions of some of the different strategies for resolving conflict. Proverbs state
More informationAssertive Communication
Using assertive communication is an important part of recovery from drugs and alcohol. Being assertive can help you express your opinions and feelings, make requests of others and respond to requests of
More informationEffective Interviewing Skills. The Key to Maximizing Your Job Interview
Effective Interviewing Skills The Key to Maximizing Your Job Interview Workshop Outcomes Knowledge of: Types of interviews Interview preparation steps and tips Stages of an interview Common and illegal
More informationInterview Questions. Accountability. Adaptability
Interview Questions The interview is just one assessment tool to help you make a final hiring decision and must be used in conjunction with other information gathered during the selection process (application
More informationCoaching and Career Development
Coaching and Career Development Overview Five key ways to coach and support career development. What is coaching? Hold frequent coaching meetings with employees Work on your coaching skills Plan and prepare
More informationTO WRITING AND GIVING A GREAT SPEECH. A Reference Guide for Teachers by Elaine C. Shook Leon County 4-H
EIGHTSTEPS TO WRITING AND GIVING A GREAT SPEECH A Reference Guide for Teachers by Elaine C. Shook Leon County 4-H Introduction Good oral communication skills are important in our day to day activities.
More informationAC 2012-3752: USE OF A COMPREHENSIVE SIMULATION IN TECH- NICAL MANAGEMENT COURSES
AC 2012-3752: USE OF A COMPREHENSIVE SIMULATION IN TECH- NICAL MANAGEMENT COURSES Dr. Allan W. Bjerkaas, Johns Hopkins University Ms. Mary L. Fletcher, Johns Hopkins University Mary Laurette (Laurie) Fletcher
More informationCOMMUNICATION IN MARRIAGE
Chapter 15 COMMUNICATION IN MARRIAGE Mary Jo Peterson, ACSW Married couples involved in home dialysis must deal not only with the technical procedures for the treatment of kidney failure, but also with
More informationEmployee Engagement Survey 2015. Nova Scotia Government-wide Report
Employee Engagement Survey 2015 Nova Scotia Government-wide Report Employee Engagement Survey 2015 This summary report provides information on the state of employee engagement in the Nova Scotia public
More informationBeing Accountable in Work and Life
Being Accountable in Work and Life Workshop Objectives > Define accountability > Become aware of your own level of accountability > Understand the importance of accountability and how it relates to work
More information