Tammy Aagard University of Wyoming
|
|
- Vivian Golden
- 7 years ago
- Views:
Transcription
1 Changing and Succeeding Under Any Conditions Tammy Aagard University of Wyoming
2 Session Overview Story time The Eight Step Process of Successful Change Building the Team Using Strengths to Build and Manage the Team The Role of Thinking and Feeling in the Change Process Implications for Your Organization Safeguarding your Penguins Questions
3 The Fable of the Penguins
4 Eight Step Process of Successful Change Set the Stage 1. Create a Sense of Urgency 2. Pull together the Guiding Team Decide What to Do 3. Develop the Change Vision and Strategy Make it Happen 4. Communicate for Understanding and Buy-in 5. Empower Others to Act 6. Produce Short-Term Wins 7. Don t Let Up Make it Stick 8. Create a New Culture
5 Create a Sense of Urgency Help others see the need for change and the importance of acting immediately Gather and Present Your Facts
6 Pull Together a Guiding Team Make sure there is a powerful group guiding the change one with leadership skills, credibility, c ommunications ability, authority, a nalytical skills and a sense of urgency
7 Identifying the Penguin Team What strengths does each member bring to the team? The Head Penguin Respect from the colony Decision-maker Delegator Enough experience to be wise Patience Not easily flustered Smart (but not intellectual heavyweight)
8 More Penguins Alice Practical Aggressive Makes things happen Doesn t care about status and treats everyone the same Impossible to intimidate so don t even try Smart (but not intellectual heavyweight) Fred Younger Amazingly curious and creative Level-headed
9 Still More Penguins The Professor Logical Well read Fascinated by interesting questions Not the most social of birds Buddy Not the slightest bit ambitious Well trusted and liked Relates well with the average bird
10 Managing to Strengths Executing Influencing Relationship Building Strategic Thinking Alice Fred Buddy Professor Professor (No-No) Alice Head Penguin Source: Rath, T., & Conchie, B. (2008) Strengths-Based Leadership. NY: Gallup Press.
11 Decide What to Do Develop the Change Vision and Strategy Clarify how the future will be different from the past and how you can make the future a reality
12 Make it Happen Communicate for Understanding and Buy-in Make sure as many others as possible understand and accept the vision and the strategy Don t Rely on Facts Alone Speak to the heart and dispel rumors
13 Make it Happen Empower Others to Act Remove as many barriers as possible so that those who want to make the vision a reality can do so Enough with the talk, let s do something
14 Make it Happen Produce Short- Term Wins Create some visible, unam biguous successes as soon as possible Recognize the quiet heroes along with the visible ones
15 Make it Happen Don t Let Up Press harder and faster after the first successes Be relentless with initiating change after change until the vision is a reality
16 Make it Stick Create a New Culture Hold on to the new ways of behaving, and make sure they succeed, until they become strong enough to replace old traditions
17 The Role of Thinking Thinking differently can help change behavior and lead to better results Collect data, analyze it Present information logically to change people s thinking Changed thinking, in turn, can change behavior
18 The Role of Feeling Feeling differently can help change behavior MORE and lead to even better results Create surprising, compelling, and if possible visual experiences The experiences change how people feel about the situation A change in feelings can lead to a significant change in behavior
19 Implications for Your Organization Follow the 8 Steps What is the most challenging for you? 1. Create a Sense of Urgency 2. Pull together the Guiding Team 3. Develop the Change Vision and Strategy 4. Communicate for Understanding and Buy-in 5. Empower Others to Act 6. Produce Short-Term Wins 7. Don t Let Up 8. Create a New Culture Dealing with No No s in your Organization
20 Don t forget to safeguard your penguins!
21 Questions?
22 Kotter, J. & Rathgeber, H. (2005) Our Iceberg is Melting: Changing and Succeeding Under Any Conditions. NY: St. Martin s Press. Rath, T., & Conchie, B. (2008) Strengths- Based Leadership. NY: Gallup Press.
CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY
CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY SUBSECTIONS Eight Steps of Organizational Team Member Empowerment Creating a New Culture Planning for Teamwork Actions MODULE TIME: 2 hours 15 minutes
More informationCHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY
CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY SUBSECTIONS Eight Steps of Change Errors Common in Organizational Change Culture Change Comes Last, Not First Change Strategies Roadmap to a Culture
More informationDeveloping Policies, Protocols and Procedures using Kotter s 8 step Change Management Model
2013 Developing Policies, Protocols and Procedures using Kotter s 8 step Change Management Model Marion Foster Scottish Practice Management Development Network [Pick the date] IMPLEMENTING CHANGE POWERFULLY
More information3 Educational Change Models
3 Educational Change Models By Janine Lim For LLG Sept. 20, 2009 This file is copyrighted (2010) and a part of my Leadership Portfolio found at http://www.janinelim.com/leadportfolio. It is shared for
More informationKotter's 8-Step Change Model
Kotter's 8-Step Change Model Implementing change powerfully and successfully Change is the only constant. - Heraclitus, Greek philosopher What was true more than two thousand years ago is just as true
More informationLean Management and Culture Change
Lean Management and Culture Change Mike Halstead VP Operations Eastern Division Quorum Health Resources Starbucks Video 2 Why Adopt Process Improvement in Healthcare? Cost of Care Increasing $ Inpatient
More informationEXERCISE 1: HR System Implementation
EXERCISE 1: HR System Implementation You have been asked to step in and lead a new HR system implementation project eight months prior to its launch date. The project previously had no Project Manager
More informationChange Management. Seven Steps to Successful Change Management
Change Management Seven Steps to Successful Change Management Horst Abraham June 2016 Ross School of Business - University of Michigan Executive Education 1 Identify Your Change Target With a colleague
More informationChange Management. Objectives. 8 Steps of Change. Change Management: How To Achieve A Culture Of Safety. TeamSTEPPS 06.1 Change Management
: How To Achieve A Culture Of Safety Objectives Identify and discuss the Eight Steps of Describe the actions required to set the stage for organizational change Identify ways to empower team members to
More informationUser Adoption - Strategies and Best Practices
User Adoption - Strategies and Best Practices Diane R. Gladwell, MMC President Gladwell Governmental Services, Inc., (909) 337-3516 Info@gladwellgov.org www.gladwellgov.org Background Assisted over 150
More informationChange Management Through Workforce Development. Caroline Walker Regional Training Consultant
Change Management Through Workforce Development Caroline Walker Regional Training Consultant Please stand up and introduce yourself to someone near you. Please share with them who you and what you do.
More informationChange. Management: The Elephant In. The Room!
Change Management: The Elephant In The Room! What Is Change Management? 1) Defining and instilling new values, attitudes, norms, and behaviors within an organization that support new ways of doing work
More informationChange Management: Leading, Communicating, Training, & Sustaining Change. Jeff Capobianco, Ph.D., LLP February 20, 2013
Change Management: Leading, Communicating, Training, & Sustaining Change Jeff Capobianco, Ph.D., LLP February 20, 2013 Organizational change (management) is a structured approach for ensuring that changes
More informationCHANGE MANAGEMENT HOW TO ACHIEVE A CULTURE OF SAFETY
CHANGE MANAGEMENT HOW TO ACHIEVE A CULTURE OF SAFETY Change Objectives Identify the Eight Steps of Change using Kotter s Model for change within your organization Discuss other change management models
More informationImportance of a QA/QC Process Establishing database structures and policies Protecting client confidentiality and handling COIs Defining data
Data Management Best Management Practices Chris Mickle Cambridge Data Analysis and Statistics Subdiscipline Leader Environmental Data Management Group Leader Today s Topics Importance of a QA/QC Process
More informationKotters Eight Steps of Change
We are often asked the question, What should I do to improve our staff engagement? Culture change is a difficult task to achieve for any leader. Leaders we work with to help transform their organizational
More information8 Steps for Leading the Change Process to a Paperless Agency July 25, 2013
8 Steps for Leading the Change Process to a Paperless Agency July 25, 2013 Today s Presenters 2 John P. Kotter & Leading Change John Kotter s Bio Former professor at Harvard Authored 18 books on leadership
More informationHow important is workplace cultural change and how do you go about driving it?
Group Member Poll How important is workplace cultural change and how do you go about driving it? The HR professional s role is increasingly to take responsibility for the continual reshaping of the enterprise
More informationBest Practices In Process Improvement by
Best Practices In Process Improvement by Tom Dolan P rocess improvement tools have been used to evaluate business processes ranging from employee satisfaction to customer help desk support. A variety of
More informationORGANIZATIONAL CHANGE PROCESS STEPS TO A SUCCESSFUL CHANGE
ORGANIZATIONAL CHANGE PROCESS STEPS TO A SUCCESSFUL CHANGE Ph. D Ramona Petrescu University of Craiova Faculty of Economics Craiova, Romania Abstract: Organizational change is a planned effort to improve
More informationLIVE CASE STUDIES IN ORGANIZATIONAL CHANGE: LEARNING ABOUT CHANGE THROUGH STUDENT PHILANTHROPY AND SERVICE-LEARNING
International Journal of Case Method Research & Application (2006) XVIII, 2 2006 WACRA. All rights reserved ISSN 1554-7752 LIVE CASE STUDIES IN ORGANIZATIONAL CHANGE: LEARNING ABOUT CHANGE THROUGH STUDENT
More informationSavage Arms Canada Organizational Change Management
Savage Arms Canada Organizational Change Management Terry McCullough V.P. & General Manager David Myles Dir. Manufacturing ATK Sporting Group 13 November, 2013 1 Savage Arms History The Savage Arms Company
More information6 Essential Characteristics of a PLC (adapted from Learning by Doing)
6 Essential Characteristics of a PLC (adapted from Learning by Doing) 1. Shared mission, vision, values, goals Educators in a PLC benefit from clarity regarding their shared purpose, a common understanding
More informationChange Management model implementation guide
Change Management model implementation guide The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades
More informationComing to the Table: Debriefing for Patient Safety NYSPQC Educational Webinar April 24, 2013
Coming to the Table: Debriefing for Patient Safety NYSPQC Educational Webinar April 24, 2013 Christine Arnold, RNC, MS Rita Dadiz, DO Joanne Weinschreider, RN, MS Faculty Christine Arnold, RNC, MS Project
More informationManaging organizational change: a growing body of knowledge
August 2015 Managing organizational change: a growing body of knowledge A White Paper by Gregg E. Anderson, CRMA, CIA, and Lisa M. Voeller, PMP, Prosci OCMP, CBAP Audit / Tax / Advisory / Risk / Performance
More information4/13/2015 CHANGE IN THE WORKPLACE MANAGING CHANGE IN THE WORKPLACE
MANAGING IN THE WORKPLACE Presented by: Judith Gissy PCC, LICDC, NCAC II, SAP 2015 Bethesda Healthcare, Inc. All rights reserved. Copying or reproducing this document is strictly prohibited." 3 CONCERN
More informationCHALLENGES IN MANAGING CHANGE IN ORGANIZATION
CHALLENGES IN MANAGING CHANGE IN ORGANIZATION Introduction Business as usual is something in the past, and maintenance of the status quo is likely to drive an organization to bankruptcy. The success and
More informationAlternative Workplace Implementation As Change Management
Alternative Workplace Implementation As Change Management A dozen Federal Agencies joined with five Fortune 200 companies to share the triumphs and frustrations of AWS At a recent workshop in Washington,
More informationApproaches to Managing Organizational Change
VOLUME 12, NUMBER 1, 2010 Approaches to Managing Organizational Change Fred C. Lunenburg Sam Houston State University ABSTRACT Much has been written about the nature of change and the best methods to manage
More informationImplementing a Davton CRM system
Implementing a Davton CRM system Summary The implementation of a CRM system is much more than a purely technical project to install and make available the software.there are three elements which must be
More information1. Learn: Read the content below and complete the reflection and critical thinking questions.
Leadership Steps in this module: 1. Learn: Read the content below and complete the reflection and critical thinking questions. Step 1 - Learn Introduction Whether in classes or in the professional world
More informationEmpowering Our Organizational Culture to Meet Today's CyberSecurity Challenges. Jack Suess Jack@umbc.edu
Empowering Our Organizational Culture to Meet Today's CyberSecurity Challenges Jack Suess Jack@umbc.edu http://my.umbc.edu/groups/jack George Santayana (1863-1952) "Habbit is stronger than reason." "Those
More informationPerformance & Development Review Objective Writing Guidance
Performance & Development Review Objective Writing Guidance The setting of objectives is a key element of the performance and development review process and it s important that you, as the Reviewee, take
More informationIdentifying & Implementing Quick Wins
Identifying & Implementing Quick Wins 1 Executive Summary........3 2 Introduction....... 5 3 Key Steps to Quick Wins....... 7 4 Sample Quick Wins...8 4.1 People Quick Wins... 8 4.2 Process Quick Wins......9
More informationGuidelines for the Success of a Business Process Management Initiative
Guidelines for the Success of a Business Process Management Initiative Insert Company Logo June 8 th 2012 Agenda Business Process Management Lifecycle Making change sustainable Business Process Governance
More informationChange Is Constant: The Next Wave Of Clinical Technology
Change Is Constant: The Next Wave Of Clinical Technology December 3, 2015 at 2:00pm EST Presented By: Darrell Cunningham, MPPA, Community Resources Division Director at Mecklenburg County Department of
More informationSTEPS OF THE ETHICAL DECISION-MAKING PROCESS
STEPS OF THE ETHICAL DECISION-MAKING PROCESS EESE Faculty Development Workshop Douglas R. May, Professor and Co-Director International Center for Ethics in Business SUMMARY OF THE STEPS OF THE ETHICAL
More informationWhat s in a brand? What is Personal Branding?
Session Overview Personal Branding UCC Careers Service Personal Branding: An Introduction Personal Branding: A 10 Point Plan CV s v E-Portfolios Exercise: Creating a Brand Exercise: Visualisation What
More informationTHE 8-STEP PROCESS FOR LEADING CHANGE Dr. Kotter s methodology of change leadership
THE 8-STEP PROCESS FOR LEADING CHANGE Dr. Kotter s methodology of change leadership T hirty years of research by leadership guru Dr. John Kotter have proven that 70% of all major change efforts in organizations
More informationA CHANGE MANAGEMENT STRATEGY FOR YOUR ERP PROJECT
A CHANGE MANAGEMENT STRATEGY FOR YOUR ERP PROJECT Contents Executive Summary Introduction: Change is Easy, Transition is Hard Effectively Managing Change: An Equation Initiating/Sustaining Change Core
More informationMCKINSEY S 7S FRAMEWORK
MCKINSEY S 7S FRAMEWORK THE HARD S s Strategy: the direction and scope of the company over the long term. Structure: the basic organization of the company, its departments, reporting lines, areas of expertise
More informationTo Accelerate Change in 2015
To Accelerate Change in 2015 2016 will mark the 20 th anniversary of John Kotter s Leading Change, a book that s been widely recognized as the seminal work in the field of change management. It introduced
More informationWhat is social change? What is social justice? What is social service?
What is social change? Social change builds community-based responses that address underlying social problems on an individual, institutional, community, national and/or international level. Social change
More informationLarge-Scale Energy Performance Contracts: Halifax Regional School Board. October 20, 2015
Large-Scale Energy Performance Contracts: Halifax Regional School Board October 20, 2015 Overview Background HRSB Energy Performance Contracts Model for Change Implementation Energy Improvements Barriers
More informationMAKING MARTIN LUTHER KING JR S DREAM A REALITY
MAKING MARTIN LUTHER KING JR S DREAM A REALITY Martin Luther King Jr. Essay Contest 12.1.15 By: Camilla Smith As 1963 was not the ending but the beginning of Martin Luther King Jr s legacy, 1992 was the
More informationKey Tools of Organizational
Finance, Management, & Operations Key Tools of Organizational Change Management Are you doing enough to help your team through change? Meet the Presenters Mike Mazur Divisional so Executive evice President
More informationThe Challenger Sale SOUND SMART. SAVE TIME. SELL MORE. A 15-page guide to the 240-page sales book.
The Challenger Sale d e iz r a m m Su SOUND SMART. SAVE TIME. SELL MORE. A 15-page guide to the 240-page sales book. Contents (Click to Jump to a section) Quick Synopsis Key Terms Chapters 1-3: The Challenger
More informationEFFECTIVE CEM REQUIRES ENGAGED LEADERSHIP
customer experience / mar 2013 EFFECTIVE CEM REQUIRES ENGAGED LEADERSHIP Driving a customer-centric focus is a continuous journey that calls for commitment and collaboration. By Janet LeBlanc, Janet LeBlanc
More informationCollaboration Solution Helps Law Firm Bolster Relationships, Streamline Processes
Microsoft Office System Customer Solution Case Study Collaboration Solution Helps Law Firm Bolster Relationships, Streamline Processes Overview Country or Region: United States Industry: Professional Services
More informationSolutions for Improving Clinic Flow and Reducing Delays. Assessing Existing Clinic Flow Creating Flow Stations Unscheduled Patient Arrivals
Solutions for Improving Clinic Flow and Reducing Delays Assessing Existing Clinic Flow Creating Flow Stations Unscheduled Patient Arrivals Table of Contents Page 1. Assessing Existing Clinic Flow: Defining
More informationNews Writing: Lead Paragraphs
HFCC Learning Lab Lead Paragraphs, 5:17 News Writing: Lead Paragraphs The most important paragraphs in a news story are the paragraphs that make up what is known as the lead group or the introduction to
More informationMGT 6107 Leadership and Organizational Change Evening MBA, Spring 2014 Room 202, Mondays, 6:05-8:55
MGT 6107 Leadership and Organizational Change Evening MBA, Spring 2014 Room 202, Mondays, 6:05-8:55 Professor Terry C. Blum Office: 4153 Management Building Phone: 404-894-4924 Please contact me at any
More informationManaging change. in the Fashion Industry
Managing change in the Fashion Industry I N T R O D U C T I O N If you do not change direction, you may end up where you are heading Lao Tzu. The initial impetus for a fashion brand, retailer or manufacturer
More informationHOW TO HIRE AN ARCHITECT. office. Level 3, 272 Parnell Rd Auckland. web. www.myarchitects.co.nz email.home@myarchitects.co.nz phone.
HOW TO HIRE AN ARCHITECT introduction Nothing is more exciting than starting a building project, and nothing will affect the success of your project more than hiring the right architect. An architect not
More informationIndividualized Care Planning Manual
Individualized Care Planning Manual A Handbook Created by Vroon VanDenBerg, LLP with review and support from the MCEs for the Executive Office of Health and Human Services Children s Behavioral Health
More informationAssociated files: Reviewing a session. Task 1-2 hours
Unit 2 Sports coaching Reviewing a session Instructions and answers for Teachers These instructions should accompany the OCR resource Reviewing a session, which supports the OCR Level 3 Cambridge Technical
More informationIntroduction. What is campaigning?
Campaigning toolkit If you require this document in an alternative format, such as large print or a coloured background, please contact Sheona.lawson@eusa.ed.ac.uk Introduction A well planned campaign
More informationSafety in Management. 2013 John Thomas and Nancy Leveson. All rights reserved.
Safety in Management 1 Major Ingredients of Effective Safety Management Commitment and leadership Corporate safety policy Risk awareness and communication channels Controls on system migration toward higher
More informationRelationships of a Leader
As Cru seeks to take the Gospel to more than 110 million college students worldwide, one of the greatest needs we have is for leaders - men and women with a vision for the future and the ability to involve
More informationKEY SKILLS OF JUNIOR CYCLE
KEY SKILLS OF JUNIOR CYCLE Key skills of junior cycle Learners need a wide range of skills to help them face the many challenges presented to them in today s world. They develop specific skills in their
More informationHow Employees' Strengths Make Your Company Stronger By Susan Sorenson, Gallup Business Journal February 20, 2014
How Employees' Strengths Make Your Company Stronger By Susan Sorenson, Gallup Business Journal February 20, 2014 Employees who use their strengths are more engaged, perform better, are less likely to leave
More informationYou Don t Need a Title to be a Leader*
Sanborn & Associates, Inc. Executive Summary You Don t Need a Title to be a Leader* How Anyone, Anywhere Can Make a Positive Difference By Mark Sanborn *Available on Amazon.com and at fine bookstores everywhere
More informationKIPP King Leadership Class: Individual Learning Plan
School Focus : HIGH EXPECTATIONS. Expresses high expectations for all teammates and expresses belief in their potential to grow. : STUDENT BEST INTERESTS. Seeks to understand the needs and motivations
More informationA Collaborative Strategic Planning Process
A Collaborative Strategic Planning Process A 5 Phase Model This article describes a five phase, collaborative strategic planning process that has worked in a variety of institutions (Saint Joseph s University,
More informationSuccessful Change Management Practices in the Public Sector. How governmental agencies implement organizational change management
Successful Change Management Practices in the Public Sector How governmental agencies implement organizational change management Table of Contents Introduction 1 Key Findings Identifying change drivers
More informationAfro Ant Conversation. Change Management Return on Investment 3 April 2014
Afro Ant Conversation Change Management Return on Investment 3 April 2014 Overview This report documents the information gathered at the Afro Ant Conversation held on the 3 rd of April 2014 on the topic
More informationAttribute 1: COMMUNICATION
The positive are intended for use as a guide only and are not exhaustive. Not ALL will be applicable to ALL roles within a grade and in some cases may be appropriate to a Attribute 1: COMMUNICATION Level
More informationSTRENGTHS-BASED ADVISING
STRENGTHS-BASED ADVISING Key Learning Points 1. Good advising may be the single most underestimated characteristic of a successful college experience (Light, 2001). It is at the heart of all our efforts
More informationNorthwards Housing s Communications Strategy 2014-16
Northwards Housing s Communications Strategy 2014-16 Executive Summary 1. The purpose of this strategy is to ensure a fully integrated approach to communications; one which is aligned with Northwards business
More informationCHANGE MANAGEMENT and COMMUNICATIONS. Presentation to the Board May 23, 2012 Katie Cronin-Wood, Communications Lead
CHANGE MANAGEMENT and COMMUNICATIONS Presentation to the Board May 23, 2012 Katie Cronin-Wood, Communications Lead Change Today... Change... is a common thread that runs through organizations, communities,
More informationIMPLEMENTING SCRUM. PART 1 of 5: KEYS TO SUCCESSFUL CHANGE
IMPLEMENTING SCRUM GUIDE PART 1 of 5: KEYS TO SUCCESSFUL CHANGE Created by Axosoft, makers of the #1 Scrum software, in collaboration with writer and coach, Tirrell Payton. A STORY ABOUT NIC AND SKIP I
More informationE XPERT PERFORMANC E. Building Confidence. Charting Your Course to Higher Performance. The Number 1 Challenge for New Leaders
E XPERT PERFORMANC E Charting Your Course to Higher Performance CHALLENGE: Today s leaders need to meet an increasing demand for measurable results in ever decreasing time frames. SOLUTION: Ultimately
More informationChapter 1 GOAL SETTING. Your Road Map to Success
Chapter 1 GOAL SETTING Your Road Map to Success Let s Take a Road Trip. GOAL SETTING Your Road Map to Success Excuse me, Sir, Alice inquires. Could you tell me which road to take? Wisely, the caterpillar
More informationThe Competent Communicator Manual
The Competent Communicator Manual Speech 1: The Ice Breaker For your first speech project, you will introduce yourself to your fellow club members and give them some information about your background,
More informationTHE LEADERSHIP CHALLENGE, 5 TH EDITION DISCUSSION QUESTIONS
THE LEADERSHIP CHALLENGE, 5 TH EDITION DISCUSSION QUESTIONS Below are examples of questions that you can pose to the whole group or give to small groups for discussion. Some of these questions could also
More informationGlobal Fund Competency Behaviors by Organisation Level 2016
Senior Manager (examples: Division Head, Department Head, Regional manager) Core Expertise Scope Applies both professional and management skills effectively and promotes processes and systems to encourage
More informationOrganizational Change Management - in IT Projects
Organizational Change Management - in IT Projects University of Applied Sciences, Munich November 14 th 2013 Andrea Griesinger 2013 CSC Today s Objectives Objectives Create Awareness on Organizational
More informationIntervention Logic and Theories of Change: What are they, how to build them, how to use them
Presented by Heléne Clark, Director, ActKnowledge Community of Practice on Results Based Management 2014 and beyond: how to ensure delivery of better and more results by the European Social Fund? EU conference
More informationLEADERSHIP CULTURE SURVEY
LEADERSHIP CULTURE SURVEY THE LEADERSHIP CULTURE SURVEY TM See the whole picture and discover a compelling rationale for change The LEADERSHIP CULTURE SURVEY TM delivers a powerful litmus test of your
More informationGUIDE TO ERP IMPLEMENTATIONS: WHAT YOU NEED TO CONSIDER
GUIDE TO ERP IMPLEMENTATIONS: WHAT YOU NEED TO CONSIDER INTRODUCTION You have decided that your business needs a change. It may be to keep up with your competition, to become more efficient and lower operational
More informationVICTICRAT OR ROCK STAR THE CHOICE IS YOURS
VICTICRAT OR ROCK STAR THE CHOICE IS YOURS By Peter J. McGarahan Just another day another 1,000 calls, another technology rollout, another global outage, another upset customer, another missed SLA, another
More informationSUPPORTING TEAMS WHEN THE TECH IS UNKNOWN. @emmajanehw www.gitforteams.com
SUPPORTING TEAMS WHEN THE TECH IS UNKNOWN @emmajanehw www.gitforteams.com Supporting Teams When the Tech is Unknown ==== Presented at: - Tech Nottingham - August 3, 2015 ==== In this session you'll learn
More informationManagement and Business Consultancy. National Occupational Standards October 2009
Management and Business Consultancy National Occupational Standards October 2009 Skills CFA 6 Graphite Square, Vauxhall Walk, London SE11 5EE T: 0207 0919620 F: 0207 0917340 Info@skillscfa.org www.skillscfa.org
More informationCreativity in the Workplace. Office of Human Resources Jean Prather, PHR September 20, 2011
Creativity in the Workplace Office of Human Resources Jean Prather, PHR September 20, 2011 Frank Gehry s Walt Disney Concert Hall is a masterpiece of architecture created to serve the needs of a different
More informationDESCRIBING OUR COMPETENCIES. new thinking at work
DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE
More informationManagers Self- Assessment Questionnaire. HWDSB Managers Self-Assessment: September 2012 1
Managers Self- Assessment Questionnaire HWDSB Managers Self-Assessment: September 0 How to Use This Self-Assessment This self-assessment questionnaire is intended to help managers focus on and evaluate
More informationHOW TO USE DATA VISUALIZATION TO WIN OVER YOUR AUDIENCE
HOW TO USE DATA VISUALIZATION TO WIN OVER YOUR AUDIENCE + TABLE OF CONTENTS HOW DATA SUPPORTS YOUR MESSAGE 1 Benefits of Data Visualization WHEN TO USE DATA VISUALIZATION HOW TO FIND THE STORY IN YOUR
More informationETHICAL VALUES AND OTHER K INDS OF VALUES
3. Defining Ethical V a l u e s ETHICAL VALUES AND OTHER K INDS OF VALUES PURPOSE To help students begin to understand what ethics means To distinguish ethical values from other kinds of values PREPARATION
More informationTHE ART OF PILOTING. A short lesson in do's and don'ts. IMD Chemin de Bellerive 23 PO Box 915, CH-1001 Lausanne Switzerland
THE ART OF PILOTING A short lesson in do's and don'ts By Professor Bettina Büchel and Program Director Rhoda Davidson - October, 2008 IMD Chemin de Bellerive 23 PO Box 915, CH-1001 Lausanne Switzerland
More informationThe Strategic Planning Process
Linking Strategy and Process, Part 3 The Strategic Planning Process The second article of this series explained how to gather strategically critical information via a comprehensive planning process. This
More informationVISUAL management techniques to support LEADERSHIP standard work
You won t GET LEAN... until you GET VISUAL! VISUAL management techniques to support LEADERSHIP standard work Promote and reinforce Leadership Standard Work as the way we do work Identify opportunities
More informationChange Management for Managed Care. Presented by: Anthony J. Salerno, PhD NYU McSilver Institute
Change Management for Managed Care Presented by: Anthony J. Salerno, PhD NYU McSilver Institute Managed Care TAC (MCTAC) Overview What is MCTAC? MCTAC is a training, consultation, and educational resource
More informationWhat Type of Capture Manager Are You?: How You Can Improve Your Performance
What Type of Capture Manager Are You?: How You Can Improve Your Performance APMP Webinar December 2013 Eric Gregory, CPP APMP Fellow Senior Vice President, Shipley Associates A Few Introductory Thoughts
More information360 feedback. Manager. Development Report. Sample Example. name: email: date: sample@example.com
60 feedback Manager Development Report name: email: date: Sample Example sample@example.com 9 January 200 Introduction 60 feedback enables you to get a clear view of how others perceive the way you work.
More informationMost CPA firms understand the importance of strategic
Accountability It s Just What the Doctor Ordered By August Aquila You may think that creating a culture of accountability in your firm is an impossible task. In reality, it may be one of the simplest things
More informationMODULE 10 CHANGE MANAGEMENT AND COMMUNICATION
MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION PART OF A MODULAR TRAINING RESOURCE Commonwealth of Australia 2015. With the exception of the Commonwealth Coat of Arms and where otherwise noted all material
More informationHigh stakes M&A Seven bets that matter
High stakes M&A Seven bets that matter Table of contents You have to learn the rules of the game. And then you have to play better than anyone else. Albert Einstein Leading with a strong hand...1 Whose
More information