G4S - The UK s leading. security provider delivering tailored security solutions.

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1 G4S - The UK s leading security provider delivering tailored security solutions

2 G4S The UK s leading security provider delivering tailored security solutions At G4S we aim to offer a bespoke security solution to each individual customer. G4S prides itself on being able to design a solution that best fits our customers needs. With named and experienced contract managers, G4S is there to lead our customers through the process of delivering an efficient and effective security solution. G4S specialises in taking a consultative approach where security and safety risks are considered a strategic threat. We are able to implement an integrated solution which offers our customers the right blend of services to successfully meet their specific requirements. Our expertise lies in the assessment and management of security and safety risks for buildings, infrastructure, materials, valuables and people. Key sectors include: l Government l Major corporates and industrials l Oil and gas l Chemical l Financial institutions l Retail l Private energy and utilities l Ports and airports l Leisure and tourism l Transport and logistics G4S l 125+ countries l 657,000+ employees l 7.5bn turnover in 2011 l The world s leading international security solutions group

3 Manned security services A range of specialist security personnel to help secure your premises, people and assets, helping to minimise the security risk On the majority of sites where G4S provides security services, our role extends far beyond simply providing access and egress control. We are integral to the safety of all staff, contractors and visitors. G4S s presence and duties are critical to the smooth running of the site s operation. l Manned security services l Access and egress control l First attack fire response officers l Ticket/pass control l Secure transport and logistical officers l Tactical first aid response l Customer services (meet and greet) l Courier services l Fire equipment maintenance l Chauffeur services l Reception and concierge l Back office To support our nationwide customer base, we operate a national support structure with local management resource to ensure a quick response to any issues. We adopt the hands on approach of a local company, and can call on unmatched resources and expertise, and as such have dedicated regional divisions in your area. Patrol, monitoring and response services Mobile security patrol and response services with state of the art alarm receiving and monitoring facilities G4S can provide scheduled or random patrols of your sites at specified intervals during the day and/or night. The checks carried out by our patrol team help to reduce the risk of theft and protect your property against damage. G4S can provide a wide range of patrol, monitoring and response services to your organisation including: l Random external/internal patrols l Timed lock and unlock services l Key holding l Alarm response l Vacant property services, including boarding up, wireless alarm systems and insurance inspections l Lone/vulnerable worker protection systems l Alarm monitoring, including intruder, fire, freezer and personal attack alarms l Secure escort services for personnel out of hours l Secure site access for contractors attending premises out of hours l CCTV remote monitoring including virtual patrols l High profile response vehicles fitted with GPS satellite tracking systems l Category 2 Gold Standard NSI alarm receiving centre l Dedicated national control centre, manned 24 hours a day, 365 days a year With unrivalled UK coverage, we operate from depots local to you and your business, giving you peace of mind that your security is in safe hands, 24 hours a day.

4 Gurkha services G4S Gurkha officers work with a military strategy in mind, effective for securing high risk environments, where there is a higher level of threat involved We will adopt a consultative approach in order to determine your security needs and deliver an effective solution that maximises the safety of your premises. Gurkha officers excel in: l Austere/remote environments l Protest management and securing high risk environments l Guarding commercial facilities and those businesses for whom the highest level of security is a critical part of their business resilience capability l Enhanced security and manpower for short-notice deployments and incidents which require a fast response l Metal theft prevention for the rail and energy networks l Training support and security for the Ministry of Defence. This includes the pre-deployment training for the British Army's operational requirements, as well as manned guarding of military facilities l Security protection for diplomatic estates and residences l Personal security for High-Net-Worth individuals and their property l Casualty simulation services Our officers operate a philosophy which is based on the Gurkha ethos of professionalism, discipline and honour. The security operations delivered by G4S have been designed in collaboration to suit the risk environments of a number of sites in our portfolio. The management team is responsive and pro-active and they act swiftly to manage and resolve issues with minimal impact Barrie Millett - Head of Business Resilience E-ON

5 Canine services A full range of protection and detection services G4S employs some of the UK s most experienced, intelligent and flexible dog/handler teams. A canine solution will provide an extra dimension to your site s security. The presence of a G4S canine unit is a powerful tool which can be used as a deterrent against a potential intruder, as well as providing a capability to detect and search for trespassers. G4S trains and deploys general purpose, narcotics and explosive dog/handler teams to meet your business requirements, whether that s protecting your assets from intruders, guarding premises, searching persons entering your building, or examining your high-risk areas for hidden explosives. Dog/handler teams have the ability to detect trespassers, are a proven deterrent and an extremely cost-effective security resource. Event security and stewarding G4S's stewarding and security services ensure our customers can focus on the main event G4S has over 25 years' experience of providing crowd management and security services to the events market. Our breadth and depth of experience across live music, sport, conferences, exhibitions and community events is unmatched in the industry. We make this legacy count by providing high quality and well managed security and stewarding services. G4S provides services to many of the UK s leading venues and events. As well as benefiting from our specialist event services, many customers use additional services from across the G4S portfolio, ensuring a bespoke and cost-effective service. G4S operates an Events Tactical Support (ETS) service which is primarily focused on its direct link with the emergency services. The ETS service was created in response to increasing police costs at music and sporting events, and to address the increasing strain on police resources. The experience of our ETS team in event and crowd management allows us to design and implement the most effective security solution in conjunction with the police and other emergency services. Its success is centred on the seamless integration of G4S and the authorities, and the consequent reduction in costs for the police. This cohesion is further facilitated by the addition of an ex-police Festival Liaison Officer who is a pivotal link between organisers and the police during planning and operational delivery.

6 Transport services Supporting the smooth running of the UK transport system and the safety of travellers G4S s transport division operates across the UK, offering a wide range of innovative solutions to major airlines, airports, rail companies and ports. G4S excels at delivering passenger assistance services as well as providing a visible presence to maximise security, protecting revenue streams and offering a range of support services to ground staff. Aviation G4S provides a wide range of tailored aviation solutions including: l Aircraft searching and guarding l Passenger and flight crew screening l X-ray screening l Secure weapons handling l Baggage and cargo screening l Passenger assistance services including support for persons with reduced mobility Maritime G4S delivers a range of port solutions, which enable customers to remain compliant with port authorities. The port services offered include: l Access control points and safety inspections of the port l Narcotic and explosive detection canine units l Passenger, baggage and freight screening l Mobile security patrols l CCTV monitoring l Versatile stevedores Rail G4S is a leading supplier of security solutions to the UK rail industry. Our dedicated teams of security officers provide: l Revenue protection services l On-train security l Gate-line and ticket office manning l Special event and temporary staffing service l Taxi marshalling l Passenger safety services Of all the companies short listed as potential suppliers, G4S demonstrated that it has the right combination of industry knowledge, people and expertise to work with us in the long term. G4S understands the importance of mitigating security risk while maintaining excellent customer service levels for passengers Robin Dodridge, Director of Corporate Assurance Port of Dover

7 Technology solutions G4S is a market leader in providing fully integrated building security solutions and has been serving and protecting customers for more than 30 years, delivering over 30,000 systems Purchasing a security solution is not just a one-off acquisition but rather a significant long term investment where relationships need to be built. By choosing an integrated building security system you have peace of mind that your expectations will be met and we will continue to understand and react to your needs throughout the lifetime of the system. G4S provides a wide range of tailored solutions including: l Access control l CCTV l Identity management l Alarm monitoring l Visitor management l Biometric technologies Our intelligent unified smart card solutions also apply to cashless payment systems that complement the security element of the card; creating a single card solution for your organisation. All our security solutions provide customers with the most advanced products available. This allows our customers to migrate to new technology in a cost-effective way. We understand that there may be existing systems already installed and we thrive on managing the complex transition from a current system. By incorporating technology into your building security you will see greater cost efficiencies and enhanced productivity. Technology can enhance protection beyond that of a security officer and replace their more routine tasks to deliver greater efficiencies. Secure Trax TM Enhanced security intelligence with real-time data to support your decision making and give you the opportunity for in-depth analysis of risks, trends and performance At G4S we believe that knowledge is power, which is why we pool your security information on a secure web platform. This user-friendly system gives you complete control, with the ability to retrieve and search information. Via password-protected access, you can gain a clear view of business-critical data to support your management information and create reports. G4S Secure Trax TM : Customer information - secure in the knowledge l Secure web platform with real-time data l Protects information, saves time and reduces costs Inspection management - visibility and peace of mind l Touch technology for proof of presence l Track movements, log data for compliance Incident reporting - boost efficiency l Immediate upload of incidents, plus alerts via SMS and l Act quickly, identify trends and prevent future security breaches Duty log - secure in the knowledge l Comprehensive log of all security duties and activities l Analyse against KPIs, keep data trail, investigate events

8 Fire security Total solutions to help ensure the safety of your staff and customers G4S are experts in all aspects of fire and security systems from design through to supply, installation and maintenance. We operate quality driven processes and are market leaders in providing fire and security solutions, protecting everything from small offices and schools to large multi-national organisations and high security Government facilities. Our comprehensive fire services include: l Fire alarm systems l Gas suppression systems l Aspirating systems l Public address and voice alarm systems l Refuge alarms l Fire paging systems l Nurse call and staff attack alarms l Intercom systems l Intruder alarms l Access control systems G4S is capable of designing bespoke systems that integrate with all applications. We have a commitment to continuous improvement, quality and reliability. G4S can assist our customers by advising on legislative requirements, making sure that they are met in a cost-effective and efficient way. G4S at a glance 5,000 vehicles in our UK operational fleet 13,000+ explosive remnants of war destroyed in UK 26,000+ hotels and B&Bs assessed for Visit England 39,000+ offenders electronically monitored globally 500,000+ premises visited by our response teams 640,000+ non-emergency ambulance journeys 500,000+ entry cards monitored 39,000,000+ meter readings taken

9 Facilities management End-to-end solutions for the effective management of your facilities and services Choosing the right partner is a crucial decision which can have a significant positive impact on operational efficiency and business performance. This is why leading organisations from both the private and public sector, spanning across a variety of different sectors, trust G4S to deliver integrated facilities management services in a secure environment. G4S is a partner with the experience and capability to deliver individual customer requirements of flexible service and dynamic performance. Successful organisations entrust us with their core assets and services, safe in the knowledge that they are managed to the highest standards by committed and skilled people which enables them to focus their energy on what they do best. Our core competencies include: l Front of house (reception and concierge) l Customer Service Centre (helpdesk) l Porterage and handyman l Maintenance and engineering l Cleaning l Catering l Waste management l Pest control l Leisure management (including gym services) l Meeting room and conference management l Energy/utilities management l Car parking l Post and mailroom l Reprographics l Logistics (including stores and transport) l Medical services l Technical solutions

10 Employment screening and vetting services Establishing a robust employee screening programme helps organisations minimise the risk of making inappropriate hires G4S has been offering screening and vetting services for over 20 years. We can tailor screening packages to meet our customers specific needs providing a cost-effective, time saving and efficient solution. Our employment screening and vetting services include: l ID verification l Right to work confirmation l Proof of residency verification l Credit checks (including CCJ/Bankruptcy) l Academic qualification verification l Employment history references l Professional qualification and membership checks l Criminal record checks l Regulatory sanctions, enforcement and politically exposed persons check l UK company directorship searches l Media searches l Driving licence validation At G4S we offer you a bespoke employee screening and vetting service which focuses on your company s specific needs. We can help you to manage the risks and eliminate much of the uncertainty, by providing the protection and assurance of a comprehensive and effective solution. Four key drivers for screening new staff Protection of brand and reputation Safeguard your existing workforce Increased market regulation Increased CV fraud

11 Cash management G4S is the UK s leading provider of integrated cash management solutions As the UK s largest cash services company, we possess the expertise and experience to provide efficient and secure cash transportation services, which can be tailored to meet the requirements of each of our customers. G4S looks after: l Transportation of almost 300 billion per year l Processing over 60 billion per year in our cash centres l Replenishment of 1.2 million ATMs per year All services are carried out by security professionals, who have undergone specialised training to meet high industry standards. Our vehicles are the most sophisticated and secure in the industry and are constantly monitored by our control centre. Through partnering with G4S, you can rest assured that your cash management needs will be well looked after; our service benefits include: l Cash collections and cash deliveries at your convenience l Protect staff well-being and avoid personal attack l Reduce your exposure to uninsured cash losses l Transport precious materials and valuable objects l ATM solutions l Improved cash cycle for your business

12 Corporate social responsibility As a major employer in the UK and Ireland, we have the potential to make a big impact on local communities, not just by providing job opportunities, but also by providing targeted financial and practical support Our corporate social responsibility resources are governed by four clear community investment principles: l Offer employment opportunities within the local communities in which we operate l Help build safer communities by engaging with young people, primarily through sport and constructive activities, to help them lead purposeful lives l Provide assistance to a range of charitable causes and community activities l Support employee volunteering and engagement with community activities Recently, G4S and our employees have contributed 2.25 million to charities and community good causes. G4S has facilitated over 78,500 hours of employee volunteering with charitable concerns and local community good causes. Looking ahead, G4S will focus on building its community investment activity through donations of goods and services to help those people that we strive to support. Diversity and inclusion G4S believes that increased diversity is vital for success. Skills and talents needed to lead, develop and grow a global business are found in people from a diverse range of backgrounds. As a business we actively promote diversity within our workforce. Working in partnership to transform businesses and transform lives Remploy s mission is to transform the lives of disabled people and those who experience complex barriers to work by providing sustainable employment opportunities. G4S works in partnership with Remploy to promote greater inclusion and equality for disabled people through viable employment within G4S. Every year G4S places candidates across a broad spectrum of disabilities, from all genders and age groups into employment. G4S Sutton Park House 15 Carshalton Road Sutton Surrey SM1 4LD Telephone:

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