UnitedHealthcare Plan of the River Valley, Inc. Iowa Medicaid Level of Care Guidelines. Supported Employment Individual Employment Habilitation

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1 UnitedHealthcare Plan of the River Valley, Inc. Iowa Medicaid Level of Care Guidelines Effective Date: March, 2016 Revision Date: Supported Employment Individual Employment Habilitation Home and Community Based Services (HCBS) SEIE supports may be furnished to any member who requires and chooses them through a person-centered planning process. They are not limited to persons with intellectual or developmental disabilities. SEIE support services are the ongoing supports to members who, because of their disabilities, need intensive ongoing support to obtain and maintain employment. Supports are provided to members employed in a competitive or customized job, or to members who are self-employed. Members shall be integrated into the general workforce and compensated at or above the minimum wage, but not less than the customary wage and level of benefits paid by the employer for the same or similar work performed by individuals without disabilities. The outcome of this service is sustained paid employment at or above the minimum wage in an integrated setting in the general workforce, in a job that meets personal and career goals. INSTRUCTIONS FOR USE This Level of Care Guideline provides assistance in interpreting behavioral health benefits managed by UnitedHealthcare Plan of the River Valley, Inc., and is used to make coverage determinations in accordance with the terms of the member s benefits. All reviewers must first identify enrollee eligibility, any federal or state regulatory requirements and the member s benefits prior to use of this guideline. UnitedHealthcare Plan of the River Valley, Inc. reserves the right, in its sole discretion, to modify its Level of Care Guidelines and other clinical guidelines as necessary. While this Level of Care Guideline does reflect UnitedHealthcare Plan of the River Valley, Inc. s understanding of generally accepted standards of clinical practice, it does not constitute medical advice. Admission Criteria 1. (See Common Criteria for All Levels of Care) AND 2. The member is enrolled in the Home and Community Based State Plan Habilitation Program. AND 3. Home-Based Habilitation is medically necessary. i

2 AND 3. The member has chosen to participate in activities to support the process of acquiring and maintaining employment. AND 5. The member is not in imminent or current risk of harm to self, others, and/or property. AND 6. The why now factors that precipitated admission (e.g., changes in the member s signs and symptoms, psychosocial and environmental factors, or level of functioning) indicates that the member needs intensive ongoing support to obtain and maintain employment. AND 7. At minimum the following Supported Employment Habilitation services and activities should be available to the member: 7.1. Providing time-limited employment and on-the-job training in one or more integrated employment settings as an integral part of the individual's vocational rehabilitation growth Providing support to members in order to gain skills to enable transition to integrated, competitive employment Training activities provided in regular business, industry, and community settings Promoting integration into the workplace and interaction between members and people without disabilities in those workplaces Providing on the job supports, (e.g., initial and ongoing employment planning and advancement, employment assessment, job placement, job development, negotiation with prospective employers, job analysis, training, coaching, instruction and transportation) Providing services not specifically related to job skill training that enable the member to be successful integrating into the job setting Intensive Supported Employment: 7.8. Assisting the member to locate a job or develop a job on behalf of the member via the use of individualized placement and support services that include rapid job search Supporting the member to establish or maintain self-employment, including home-based self-employment Providing ongoing vocational/job-related discovery or assessment Providing activities needed to sustain paid work by participants, including supervision and training. Supported Employment Habilitation Page 2 of 10

3 7.12. Providing reminders of effective workplace practices and reinforcement of skills already gained. Continued Service Criteria 1. (See Common Criteria for All Levels of Care) Discharge Criteria 2. (See Common Criteria for All Levels of Care) Clinical Best Practices 1. Evaluation & Person-Centered Planning 1.1. (See Common Clinical Best Practices for All Levels of Care) 1.2. The responsible service provider in conjunction with the treatment team completes an initial evaluation of the member s home-based needs upon admission The responsible service provider in conjunction with the treatment team and, whenever possible, the member develops a person-centered service plan that includes a description of the following: The member s recovery and resiliency goals; Strengths; Problems; Specific and measurable goals for each problem; Interventions that will support the member in meeting the goals The comprehensive person-centered service planning process: Includes people chosen by the member Provides necessary information and support to the member to ensure that the member directs the process to the maximum extent possible Is timely and occurs at times and locations of convenience to the member Reflects cultural considerations and uses plain language Includes strategies for solving a disagreement Offers choices to the member regarding services and supports the member receives and from whom Includes a method to request updates Records the alternative home and community based settings that were considered by the individual. Supported Employment Habilitation Page 3 of 10

4 The services plan must reflect the services and supports that are important for the member to meet the needs identified through the assessment of functional need, as well as what is important to the individual with regard to preferences for the delivery of such services and supports. The plan: Reflects the member s strengths and preferences Reflects clinical and support needs Includes observable and measureable goals and desired outcomes: Identify interventions and supports needed to meet those goals with incremental action steps, as appropriate Identify the staff people, businesses, or organizations responsible for carrying out the interventions or supports Identifies for a member receiving home-based habilitation: The member s living environment at the time of enrollment, The number of hours per day of on-site staff supervision needed by the member, and The number of other members who will live with the member in the living unit Reflects providers of services and supports, including unpaid supports provided voluntarily in lieu of waiver or state plan HCBS, including: Name of the provider Service authorized Units of service authorized Includes risk factors and measures in place to minimize risk Includes individualized backup plans and strategies when needed Identify any health and safety issues that apply to the member based on information gathered before the team meeting, including a risk assessment Identifies an emergency backup support and crisis response system to address problems or issues arising when support services are interrupted or delayed or the member s needs change Providers of applicable services shall provide for emergency backup staff. Supported Employment Habilitation Page 4 of 10

5 Includes individuals important in supporting the member Includes the names of the individuals responsible for monitoring the plan Is written in plain language and understandable to the member Documents who is responsible for monitoring the plan Documents the informed consent of the member for any restrictions on the member s rights, including maintenance of personal funds and self-administration of medications, the need for the restriction, and either a plan to restore those rights or written documentation that a plan is not necessary or appropriate Includes the signatures of all individuals and providers responsible Is distributed to the member and others involved in the plan Includes purchase and control of self-directed services Excludes unnecessary or inappropriate services and supports 1.5. The provider completes a comprehensive employment assessment in order to establish a vocational profile and individual employment support plan to include: Evaluating for job readiness by understanding the member s strengths, capabilities, needs, skills and experiences. For example: Employment/education history and preferences; Ability to attend a job and learn job duties; Ability to perform age appropriate daily functions (e.g. dressing, feeding self); Ability to relate to the expectations of a work environment; Mental health history; Existing natural supports; Social skills and ability to relate to co-workers; Existing barriers; Benefits received and impact of employment; Ability to follow stepwise directions and response to supervision; Ability to self-restrain as redirected; Ability to maintain and/or attend to basic hygienic needs independently or as instructed by supportive party; Supported Employment Habilitation Page 5 of 10

6 Ability to manage medical expectations, (e.g. medication compliance, diet, exercise); Ability to manage age appropriate finances, (e.g. paying bills, tracking financial resources, budgeting); Ability to navigate in the community The service plan may be informed by the findings of the initial clinical evaluation The service plan summarizes the member s goals, and describes what Employment Support services will be provided to accomplish those goals Employment service planning is directed by the member and conducted to reflect the member s preferences including consideration of all of the following elements: The member should determine his/her own readiness to participate in employment support activities; Employment support services should be integrated with the member s mental health treatment. Employment support providers should join and meet regularly with the treatment team to ensure that all services are seamless and coordinated; Obtaining and maintaining competitive employment is the end goal and the focus is on jobs that are in integrated settings; Searching for a job should begin as rapidly as possible; The plan should support a job that fits the member in terms of strengths, preferences, experiences and unique challenges Follow-along supports (i.e., natural supports, team members, co-workers, family members) should continue to provide support to the member once employment is obtained The service plan shall be updated or revised at least quarterly, or as necessary to document changes in the member's service needs. 2. Discharge Planning 2.1. (See Common Clinical Best Practices for All Levels of Care) 2.2. Prevocational services are designed to be provided for a limited time in order to prepare a member for employment. If a member has been receiving prevocational services for more than one year and is not ready for regular employment, the interdisciplinary team should re-evaluate the necessity of prevocational services and explore other service options to meet the member s vocational needs, if necessary. 3. Supported Employment Habilitation Service Delivery Supported Employment Habilitation Page 6 of 10

7 3.1. SEIE supports may also include support to establish or maintain selfemployment, including home-based self-employment. Supported employment services are individualized and may include any combination of the following services: Vocational or job-related discovery or assessment, Person-centered employment planning, Job placement, Job development, Negotiation with prospective employers, Job analysis, Job carving, Training and systematic instruction, Job coaching, Benefits support, training, and planning, Transportation, Asset development and career advancement services, and Other workplace support services including services not specifically related to job skill training that enable the waiver member to be successful in integrating into the job setting SEIE supports may include services and supports that assist the member in achieving self-employment through the operation of a business; however, not be used associated with starting up or operating a business. Assistance for self-employment may include: Aid to the member in identifying potential business opportunities; Assistance in the development of a business plan, including potential sources of business financing and other assistance needed to develop and launch a business; Identification of the supports that are necessary in order for the member to operate the business; and Ongoing assistance, counseling, and guidance once the business has been launched. 4. Supported Employment Habilitation Limitations and Exclusions 4.1. SEIE supports do not include payment for supervision, training, support, and adaptations typically available to other workers without disabilities filling similar positions in the business. Supported Employment Habilitation Page 7 of 10

8 4.2. SEIE supports do not include volunteer work. Such volunteer learning and training activities that prepare a person for entry into the paid workforce are addressed through prevocational services SEIE support is not intended for people working in mobile work crews of small groups of people with disabilities in the community. That type of work support is addressed in the core service definition for Supported Employment Small Group (Enclave) employment support SEIE support does not include facility based, or other similar types of vocational services furnished in specialized facilities that are not a part of the general workplace Transportation between the member s place of residence and the employment site is a component part of SEIE support services and the cost of this transportation is included in the rate paid to providers of SEIE support services SEIE supports may be provided by a co-worker or other job site personnel provided that the services that are furnished are not part of the normal duties of the co-worker, supervisor or other personnel and these individuals meet the pertinent qualifications for the providers of service Personal care and assistance may be a component of SEIE supports, but may not comprise the entirety of the service Members receiving SEIE support services may also receive educational, prevocational or day habilitation services and career planning services. A member s person-centered services and supports plan may include two or more types of non-residential habilitation services. However, different types of non-residential habilitation services may not be billed during the same period of time. 5. State plan HCBS habilitation services do not include any of the following: 5.1. Respite services 5.2. Room and board 5.3. Family support services 5.4. Inpatient hospital services 5.5. Services that are solely educational in nature 5.6. Services that are not in the member s comprehensive person-centered service plan 5.7. Services provided before the approval of a member s plan by the Iowa Medicaid Enterprise or the Iowa Plan for Behavioral Health contractor 5.8. Services to persons under 65 years of age who reside in institutions for mental diseases Supported Employment Habilitation Page 8 of 10

9 5.9. Services directed at a parent or family member to meet the protective, supportive, or preventive needs of a child. Services that are otherwise covered by the Iowa Medicaid program or that are an integral and inseparable part of another Medicaid-reimbursable service, including but not limited to: Institutional services, such as in a nursing facility or ICF/ID Services under a behavioral health managed care program, such as Assertive Community Treatment (ACT) Non-emergency medical transportation (NEMT) services cannot be used for transportation to state plan HCBS habilitation services as that service is not included in the state plan approved for the transportation service. 6. Duplication 6.1. Members may be enrolled for state plan HCBS habilitation services while also enrolled in an HCBS waiver program under the following conditions: References The member must meet all eligibility requirements for both programs Services may not be duplicated between the two programs. When a needed service is available under both programs, it should be accessed through habilitation services rather than the waiver Only one case manager is permitted per member. When case management is to be provided as an HCBS service, such as with the elderly waiver, the habilitation case manager must oversee both programs. When the member receives HCBS waiver service coordination from a service worker, the HCBS habilitation services and HCBS waiver services must be monitored and managed by a case manager CFR Person-Centered Service Plan. Retrieved from 2. Commission on Accreditation of Rehabilitation Facilities. (2015). Behavioral health standards manual. Tucson, AZ: CARF International. 3. Iowa Administrative Code Home and Community Based Habilitation Services. 4. Iowa Administrative Code (225C) Standards for services. 5. Iowa Department of Human Services. (June, 2014). Habilitation Services Manual. Supported Employment Habilitation Page 9 of 10

10 6. Substance Abuse and Mental Health Services Administration (2009). Evidence-Based Practices Knowledge Informing Transformation. Supported Employment. History Revision Date Name Revision Notes 2/2016 L. Urban Version 1-Final i To be payable by Medicaid as a habilitation service, a service must: Be reasonable and necessary. Be based on the member s needs as identified in the member s comprehensive service plan. Be delivered in the least restrictive environment appropriate to the needs of the member. Be provided at the most appropriate level for the member. Include the applicable and necessary instruction, supervision, assistance, and support required by the member to achieve the member s life goals. Be consistent with professionally accepted guidelines and standards of practice for the service being provided. Supported Employment Habilitation Page 10 of 10