Information Resources

Transcription

1 Information Resources SESAM SEMINARIET Birger Jarl Hotell, Stockholm Informationshantering i internationell samutveckling - delad information, säkerhetslösningar, juridiska aspekter

2 Agenda! About Det Norske Veritas (DNV) Den Norska Sanningen! Information Resources and Information Quality! Managing Information Resources for International Programs the Joint Strike Fighter (JSF) Program! Information Requirement Analysis (InRA)! Summary Slide 2

3 DNV - Det Norske Veritas An independent foundation since 1864 A world leading classification society DNV Maritime DNV Certification A world leading provider of certification, verification, and assessment services Providing safe and reliable operations to the oil and gas industry through cutting-edge technology 6,400 employees 300 offices in about 100 countries DNV Technology Services Safely and responsibly improving business performance DNV Consulting Slide 3

4 The DNV organisation CEO CEO IQM IQM Corporate Corporate units units Oslo Oslo Stavanger Stavanger Stockholm Stockholm Washington DC Washington DC DNV DNV Maritime Maritime DNV DNV Certification Certification DNV DNV Technology Technology Services Services DNV DNV Consulting Consulting Independent Independent business business unit unit 9 regions regions Oslo Oslo Dubai Dubai Kobe Kobe London London New New York York Piraeus Piraeus Seoul Seoul Shanghai Shanghai Singapore Singapore 6 regions regions Oslo Oslo Gothenburg Gothenburg Houston Houston Milan Milan Mumbai Mumbai Shanghai Shanghai 6 regions regions Oslo Oslo (2 (2 regions) regions) Aberdeen Aberdeen Houston Houston Kuala Lumpur Kuala Lumpur Rio Rio de de Janeiro Janeiro 5 operational operational units units Oslo Oslo Antwerp Antwerp Essen Essen Houston Houston London London DNV Software DNV Software Slide 4

5 DNV IQM Services! Business Information Services - Information Requirement Analysis (InRA) - Information Governance - Information Architecture! Information Quality Assessment and Rating - Information Training and Education - Standards & Information expert training - CIO refresher and building! Development and Implementation of Information Models & Data Standards - Integration of Industrial Data (ISO 15926) - PLCS (ISO ) - Structured Data (S1000D) - Others! Test Center (validation, integration, etc)! Independent Data and Information Hosting Slide 5

6 About Information Quality Understanding Information Resources

7 Material and Immaterial Resources Marketing, sales services Energy Products and services Materials People Facilities Money Brand, image, Good-Will Information about energy resources Product and process models, patents, concepts, ideas, designs, manufacturing, logistics Information about materials Customer information Competence maps, virtual staff Information about facilities Synthetic environments Budgets, accounts, audits Stock price, valuation The value of information is often far greater than the value of physical goods Slide 7

8 Information is a resource! From a financial point of view, information can be regarded as a resource if its use by an organization leads to added value! Information has the potential to be useful for purposes that are different from the purpose for which it was originally created! Information remains a resource for an organization only if it is carefully managed, stored, updated, shared and reused! Information based costing measures the total expense for Lifecycle Information Management! If this cost is less than the cost of creating (or recreating) the same information then Information Quality Management will contribute to cost savings Slide 8

9 Information, value or no value..?! Information resources are different from other resources, since they tend to become more valuable the more they are shared and used. - Cash-flow analysis - Cost analysis to create, disaster analysis to re-create - Price- and Market analysis! In principle, information resources can be used an unlimited number of times, by an unlimited number of users, without losing its value Hmmmm! But if they are not guarded and maintained, information resources quickly loose their value! if information is not updated it will not be accurate and can not be trusted! if information is not consistently structured and stored it can not be delivered when needed Slide 9

10 Requirements on information! Information volumes are growing rapidly, must be managed and controlled automatically by computers! Our business activities must be executed faster and faster (shorter lead-times)! We must be able to exchange and share information resources with anyone and everywhere (interoperability)! Availability, ! We must protect our information for non-authorized use and manipulation! We must quality assure our information as any other business critical resource in our enterprises Paper Digital Paper New lead-times Tagged Paper Volume Data & Info Objects Auto Objects Slide 10

11 Information has a long lifecycle Business Operations Business Operations Pr Pr Pr Pr Pro Proc. Process Proc. Pro Pr Pr A Application A App. A Application App. IT IT IT Business Critical Data- and Information Resources (Corporate Knowledge) Problemet ær inte att bli interoperabel utan att førbli interoperabel, Erik Hæggblad kl 14:10 Slide 11

12 Information Quality Dimensions! Source Dimensions - Objective/Factual represents reality - Accurate - correctly reproduces its source - Consistent uniform representation! User Dimensions - Timely updated as required by users - Accessible easily retrievable for users - Adaptable the right information for the right user - Complete sufficient breadth and depth for users - Value added provides advantage to users - Understandable easily understood by users - Semantically sound correctly understood by users! Maintainer Dimensions - Concise compact representation - Version controlled both at the object level and at the file level - Portable adapted to current and future information technology - Secure available only to the right users - Unique without multiple instances of the same information instance - Interoperable- supports multiple internal applications and multiple external users - Syntactically sound correctly read by machines Source: MIT/AIMQ and DNV Information Quality Model Slide 12

13 Six common Information Quality problems! Inconsistent information: - Merging information from multiple systems often leads to inconsistent information! Inaccurate information: - The quality of information rapidly degrades A typical decay rate of customer information is 30 percent per annum (study by PWHC)! Incomplete information: - Information is often be missing or unusable 19 per cent of Information Quality issues relate to missing information (IAT survey)! Duplicated information: - Multiple instances of the same information is the single biggest inhibitor of effective customer management! Lack of conformity: - Information stored in a non-standard format is often unusable! Lack of integrity: - Missing relationships between information objects degrade the quality of information Slide 13

14 Joint Strike Fighter (JSF) JSF Information Resource Management (JIRM) Program By the JIRM Industry consortium that consists of Corena, DNV, EPM and KDA

15 Joint Strike Fighter? Members US Navy US Marines US Air Force UK Italy Netherlands Turkey Canada Australia Denmark Norway Observers Israel Singapore Slide 15

16 Achieving Affordability! Three aircraft, one production line, optimum commonality, dramatically reduced operational and support costs.! Single Development Program - The F-35 JSF program is addressing all needs in a single development program.! Acquisition Reform - Reduced oversight by the government, focus on outcome-oriented requirements, and provide new product support paradigms designed to reduce total ownership costs by 50 percent.! Advanced Design and Manufacturing Processes! Designed for Maintainability and Supportability - Deliberate designs are being made to minimize cost not merely in production but also in post-delivery operation, maintenance and support. The most current data shows that the F-35 JSF will cost 40 to 50 percent less to operate and support than comparable prior aircraft, saving billions of dollars over the life of the program.! Engineered for Growth - The F-35 JSF is designed with substantial reserves of space, power and cooling to incorporate future growth. Also, an open systems architecture is extensively used to accommodate enhancements that can be made easily at minimal cost. INFORMATION IS A KEY ISSUE Slide 16

17 Defining the Information Problem 1(4)! US DoD, Net-Centric Data Management Strategy, dated Mar Goal is to make data visible & accessible - Institutionalize data management - Defines Communities of Interest (COI) - Identify authoritative sources, & populate DoD Metadata Registry - Requirement to eliminate duplicate data and requirement for data cleansing! Business Enterprise Architecture-Logistics (BEA-Log), dated Nov Establish Data Strategy implementation process and metrics - Establishes Concept of Enterprise Integrated Data Environment (EIDE), Single Point of Entry (SPOE), Enterprise Metadata Registry, and Common Information Model! JSF Program, suggested as a pilot for BEA-Log - Defines Logistics COI - Establishes EIDE and SPOE Reference: Mr. Gym Connor, US Air Force, Presentation on elog21 Slide 17

18 Defining the Information Problem 2(4)! Integrated product life cycle integrate information from system-of-systems to single component with consolidated information for all types of users, customers and contractors/vendors.! Interoperability across enterprises and applications through data models, standards and reference data to facilitate data exchange and information sharing.! Single source of assured product and support information! Data independence Freedom of choice for processes, software applications and data formats! Information Security through abilities to control the content of information! Extensibility through the use of Reference Data Libraries! Availability through the use of Information Resource Management! Quality through the use of Information Quality Management processes Slide 18

19 Defining the Information Problem 3(4) MANAGING THE INFORMATION FLOW - INTEROPERABILITY JSF INDUSTRY PARTNER/S THE ALIS SYSTEM Maintenance, Supply Chain Management, Other Different Information Systems, Subcontractors Creating coalitions between JSF Partners Opportunity: PLCS may serve as common product data management philosophy for ALL partners NATIONS NATIONAL APPLICATIONS / SYSTEMS Different Logistics Approach, Different Information Systems Needs to be connected to other Weapon Systems (Fragmentation) Creating coalitions between JSF Partners Combined and Joint Operations (C3I systems) Slide 19

20 P P Q M MM PM SD P S FI HR/PD CO HR/PA AM FM Defining the Information Problem 4(4)!""#$%&'%($)%*()+,&-(./'0)$/%#'%/,01)2*/$)3&,4"(5)/$)(06,#0%(&(7)48)'"")0'%/,0$)-/%*)(9/$%/0.)",./$%/6$)/0:&'$%&#6%#&($1 JSF INDUSTRY PARTNER THE ALIS SYSTEM Maintenance Supply Chain Management Other EXCHANGE NORWEGIAN AIRFORCE THE FIF SAP SYSTEM R/3 Client / Server ABAP/4 SHARING META/REF DATA MODELS Technical Publications Slide 20

21 P P Q M MM PM SD P S FI HR/PD CO HR/PA AM FM Proposing a Standardized solution 4. JIRM Pilot, proof-of-concept JSF INDUSTRY PARTNER THE ALIS SYSTEM Maintenance Supply Chain Management Other EXCHANGE NORWEGIAN AIRFORCE THE FIF SAP SYSTEM R/3 Client / Server ABAP/4 Based on PLCS (ISO 10303) and RDL (ISO 15926) SHARING 1. Business Case Study, understanding the opportunity META/REF DATA MODELS Technical Publications 2. Information Study, product information to be exchanged/shared 3. Information Architecture Study, the type of environment needed Slide 21

22 The view from Department of Defense Enterprise Integrated Data Environment (EIDE) Portals EIDE Exchanges e-business Suppliers Partners Data Warehouse, BI, APS, Decision Support Enterprise Applications Enterprise Resource Planning Customer Relationship Management Supply Chain Management Custom/Legacy Internet Business Objects Metadata Formatting IDE Business Processes User Profiles Mediation/ Translation Reference: Wil Mancuso, Chief Enterprise Architect DoD Logistics, Presentation on US DOD SPOE Process Slide 22

23 The Initiative Study tasks JSF COUNTRIES JSF INDUSTRY PARTNERS FIF LITS DEMARS ALIS ALIS DECKPLATE ALIS ALIS 1. Business Case Study 2. Information Study JSF EIDE / SPOE 3. Information Architecture Study 4. JIRM Pilot, proof-of-concept Metadata/Ref data JSF SHARED RESOURCES JSF BASIC CONFIGURATION STANDARD COMPONENTS Objectives Information Integration Consolidation Information Quality Information Security Information Fusion Information Coalitions Intellectual Property Rights Standards INFO MODELS TECHNICAL PUBLICATIONS INTERFACES REFERENCE DATA MAPPING SCHEMA TERMS STAGING AREA DEFINITIONS DATA ECHANGE SETS RULES-REGULATIONS ONTOLOGY S Reference: DNV JSF Preparatory / Proposal Group 2004 Version 9 juli 2006 Slide 23

24 The Initiative - Phases! Phase 1 - Business Case Study - Information Study - Information Architecture Study - JIRM Pilot! Phase 2 - Legal, policy and contractual studies and amendments - Partial implementation! Phase 3 - Lessons learned, improving partial implementation - Extending implementation to interested defense and industry partners! Phase 4 - Manage, operate the environment Slide 24

25 Activity 1 Business Case Study! Deliverables - An Information Enabled Business Concept - Cost-benefit analysis! Information Enabled Business Concept - Systems Engineering and CM study - Logistics enterprise study - Network Centric Study - Technical Publication Study! Map different types of information, understand how information can be exchanged and shared among JSF Defense and Industry Partners! Cost-benefit analysis - Low-hanging fruits - Includes JIRM Pilot Slide 25

26 Activity 2 Information Study! Deliverables: - Methodology and development tools - Information Model - Use of relevant standards! Methodology and development tools - Install tools to support studies - Develop methodology to support the information model! Develop the Information model - Input from ALIS, SPOE, FIF! Use of relevant Standards - Evaluation of relevant standards - Develop hierarchy of standards Slide 26

27 Activity 3 Information Architecture Study! Deliverables: - Information Architecture - Metadata/Reference Data Library - Mapping document! Information Architecture - Sharing within legal entities - Exchange between legal entities! Metadata/Reference data library (RDL) - Common terms and definitions - Core sets of information! Mapping and migration test centre - Test implementability of architecture and RDL Slide 27

28 Activity 4 JIRM Pilot! Deliverables: - JIRM Pilot environment based on results from the Norwegian Frigate Acquisition Program (PLCS and S1000D)! Pilot application systems supporting: - JSF Supply Chain Management - JSF Defense Partner - JSF Industry Partner! Demonstration of EIDE/SPOE function! Feedback to Study activities! Verification of IEBC and Cost-benefitanalysis! Early exploitation of results Slide 28

29 Business Opportunities Revenue $5-10M annually per system, depending on size and distribution Other programs C-130 MTB Helicopter Frigates Vehicles Weapons C4I Systems Ships Oil Platforms Facilities Process Plants Harbors..and 100s more We are looking for international and skilled partners Slide 29

30 Information Requirement Analysis (InRA) A systematic approach to discover and describe the status and value of information assets

31 Why Information Requirement Analysis! Before you do any operations, you need to be aware of the situation. Information Requirement Analysis is a method for creating information situation awareness.! Before we can solve the Information security problems, we must first know what information to secure! I need to know what information resources I have in my organization.! It is a requirement of the Sarbanes-Oxley Act (SOX) to account for and trace all information that might affect our business performance and valuation! We want to show our share holders that there is significant economic value tied up in information resources! Our product information lives for more than 50 years, and we need to understand how to manage that over time! We would like to know where our information is, how much there is, who s responsible for it, what are our liabilities and how do we to avoid missing business opportunities! We need to understand how we can gain new business by being more information versatile! We think we have lot s of redundant, outdated and inconsistent data and information. Where can we turn to get help in handling this more effectively.! We are competitive and offensive, what should we do to gain true Information Superiority it s all about building awareness and understanding of the value of information Slide 31

32 The Information Requirement Analysis Part I Methodology Questionnaire Procedures Part II DELIVERABLE Report on Information Resources And Information Governance Part III DELIVERABLE Information Resource Inventory List Slide 32

33 IRA medium/small size client Week 01 Startup Initial Seminar Plan activities Meet people Ask for information Understanding the enterprise and its basic requirements. Reading reports, papers, etc. Two days of interviews. Week 02 Study Week 03 Interviews Week 04 Report Formulating the first ideas on information resources, and Information Governance capabilities. Documenting findings, thoughts and recommendations Four days of interviews. Assemble information into a Report, a Presentation and a Inventory List. One/two presentations. Week 05 Finish Two persons to perform the InRA (ca hours) Slide 33

34 InRA Metodology Part I! Introduction! Common faults and findings! What are Information Assets?! What is Information Governance?! Goal of Pre-Study! Pre-Study Methodology! Findings! Recommendations! Analysis 1, Measuring IT and Information Governance! Analysis 2, IT / Information Governance Principles! Analysis 3, Information Governance Guiding Policies! Analysis 4, Information Governance for Business Needs! Analysis 5, Investment, Prioritization and Economic Value! Analysis 6, Information Asset Identification! Analysis 7, Information Quality! Analysis 8, Information Architecture! Analysis 9, Intellectual Property Rights! Analysis 10, Information Security aspects! Analysis 11, Technical Representation! Analysis 12, Information Governance Maintenance Procedures! Terms and Definitions Slide 34

35 InRA Methodology Part I & III Slide 35

36 Status many different views Economical view Legal (IPR) view Security view Architectural view Quality view Technical view Information Governance view (organization, responsibilities, etc) Slide 36

37 Status Intellectual Property Rights! To protect intellectual property and to avoid breaches of any criminal and civil law, and statutory, regulatory or contractual obligations, and of any security requirements.! Understand current risks and suggest appropriate protective measures! Understand the human aspect of control and discomfort Slide 37

38 Status - Information maturity rating! IRMM 05 Quality Certification of Dataand Information Resources and of Information Governance Capabilities! IRMM 04 Formalize the management of Data- and Information resources! IRMM 03 New capabilities are developed, implemented and used. Experience build-up. Optimization of management and migration of resources Capabilities Order Information Superiority Formalization 04 05! IRMM 02 Data- and information resources and Information Governance capabilities identified and understood! IRMM 01 Users of information technologies, no identifiable data- and information resources! Being developed as a natural progression from Information Requirement Analysis Disorder 01 Awareness InRA Information Resource Maturity Model (IRMM) Efforts Slide 38

39 Status Information Governance! Definition: - Governance is a system of policies and procedures, standards and guidelines. It establishes a framework for defining who is responsible for what and how decisions are made [reference: The Kennedy Group 2005] - Responsibility for IT-, data- and information resources - How to exploit IT-, data- and information resources to effectively achieve corporate goals! Information Governance consists of: - Defining the role of IT (IT Principles) - Organizational roles and responsibilities - Managing Information Resources, Architecture - Prioritizing IT investment - Implement policies for Information, Quality, Models, Security, IPR Slide 39

40 The traditional IT-Manager Role CEO CMO COO CFO CTO IT-M IT was seen as a necessary operational cost of doing business which should be carefully managed and (as far as possible) minimized Chief responsibility for information and communication (technology) typically was placed with a manager reporting to the CFO Slide 40

41 The new CIO Role CMO CIO CEO COO CFO CTO IT Governance (cost based infrastructure) INFO Governance (valued resources) IT/INFO Products and Services SEC ICT INFO IT-M IS IT NET New Products New Services Business Intelligence Information Superiority New Markets Security Protections Competitive Advantages Quality Assurance Decision Support Slide 41

42 Typical results and recommendations! Viewing the enterprise in terms of its information resources leads to - Discovering valuable resources - Defining new business opportunities (markets, products and services) - Reducing the risk associated with missing, incorrect or unavailable information! Information Requirement Analysis is an initial attempt to - Describing important problems - Discovering the low hanging fruits - Defining an effective strategy for information quality management! Information Maturity involves defining authority and responsibility - Protecting staff and officers - Protecting ownership and usage rights - Ensuring conformance with legislation, licenses, contracts and business agreements Slide 42

43 Summary! DNV has expanded has expanded its business to encompass business critical information resources.! We believe that a well managed and quality assured information resource will bring significant value to the organization! We encourage other companies and organizations to join us in expanding this evolving market Slide 43