Continuous Quality Improvement Project

Size: px
Start display at page:

Download "Continuous Quality Improvement Project"

Transcription

1 Department Structure Continuous Quality Improvement Project Georgia Interview with Shelley Cyphers, Director, Office of Quality Management and Mary Franklin Barmore, CQI Unit Manager January 18, 2012 CONTINUOUS QUALITY IMPROVEMENT (CQI) STRUCTURE Although CQI as a process is not new to Georgia, the CQI Unit was very recently created. The CQI Unit is based out of the Central Office and consists of one manager and four CQI staff members (two designated for social services and two designated to the Office of Family Independence). The four CQI staff member positions are brand new, having been filled in January The salary and travel budget for this unit is approximately $500,000 annually. This Unit works solely on CQI related activities and is within the Office of Quality Management (OQM). There are seven units within OQM. All of the review processes that the Department of Family and Children Services (DFCS) run are done through the OQM. This includes a CFSR quality assurance type review, data pieces of AFCARS and NCANDS, and reviews for the Kenny A. Consent Decree. The CQI process and two federally mandated Office of Family Independence review processes are also run through the OQM. Georgia has recently implemented regionally based CQI Teams. Though staff working on CQI has been very good at gathering data and telling the State how they re performing practice wise, they have historically not been involved in being part of the solution to resolve deficits. They felt this was a role they should be a part of so a CQI process was launched. This process started three years ago and at that time there were 17 regions. State staff working on CQI and a representative from each region attended a monthly meeting to share their struggles and promising practices. During these meetings, participants went through everyone s tools, monitoring and measuring strategies, and examined every time a QA review was conducted within the State that mirrored the CFSR process. Regional representatives would share what they did to prepare for the reviews, outcomes would be shared, and they would talk about what they learned from the process, what they would do differently next time, and what their plans were going forward. During these meetings they also discussed systemic issues throughout the State with their SACWIS system (SHINES), resource issues, and many other topics that had to do with improving practice or barriers to doing the work. These monthly Statewide meetings occurred for three years. They hoped that the regional representatives would then turn around and mirror this process within their own regions. Although these meetings were beneficial, they decided they weren t having a true CQI process because it was not consistently being used within the regions. Some participants had embraced this process and used it well within their regions where other times it stayed with the one 1

2 person who came to the meetings. Because of this, last spring they proposed launching regionally based CQI teams throughout the State. There are now CQI teams within all of the regions led by a Regional Facilitator. The facilitator has other jobs within the region in addition to their CQI related activities. The State provided targets for regional CQI team membership by asking them to have representation from all levels within the organization covering all program areas, with an emphasis on frontline staff involvement. Regions could make their teams as small or large as they felt they needed to be in order to have continuity and integrity in the process. The CQI Unit have monthly calls with all of the regional facilitators and quarterly face to face meetings that the CQI Unit funds, structures, manages, and facilitates. The regional CQI facilitators are supervised within the regions, but report on CQI related activities to the CQI Unit Manager. Preliminarily, they had requested the regional CQI facilitators send their meeting minutes to the CQI Unit Manager. The regional facilitators are required to set a baseline and begin measuring their progress now that they ve completed training and the State CQI Unit is staffed. Because they feel buy in is extremely important, they did not want to take all of the decision making away from the facilitators. They have the ability to develop their own baseline around what they felt like was the high value target for them in terms of performance, and should devise their own way to monitor and measure their progress. These are in the process of being produced. Once things are underway, reports will be submitted to the CQI Unit Manager. Staff Qualifications and Responsibilities State CQI Unit staff were required to have a minimum of one year experience in Georgia s Family and Children Services as a supervisor. They were required to also have a college degree, with experience able to be substituted with a Master s Degree depending on the number of years. Regional Directors were responsible for selecting the CQI facilitators and were given specific criteria from the State. The teams are intended to be as close to the frontline as they could get, without direct involvement from the directors. Directors were asked to select people who would be natural leaders and people that they felt the teams would respond well to. The facilitators are expected to be culture bearers and change agents for their region and county. They will develop practice based behavior goals and tasks and be responsible for supporting transfer of learning for these within their sphere of influence. Desired qualifications included: self motivated with a strong ability to motivate others; has a vision for how things could be better in the future regardless of what is happening today; understands casework; has the ability to lead; has the ability to clearly articulate their perspectives; demonstrates a commitment to child welfare learning. Training As the process of implementing regional CQI teams was rolled out, very specific training was provided to regional CQI facilitators. They were trained on Gilbert s Performance Engineering Model which promotes the idea that before you start to build your solutions, you have to drill down to find out what the problem really is. All facilitators were asked to use this model for the first year to work on issues 2

3 around well being. They understand that the nuts and bolts of their work relies in services to families and quality of contacts with children, parents and providers so felt that well being would be the best area to focus on initially. Facilitators were also provided a pure facilitation skills training as well as an overview of implementation science. Committees There are currently no CQI committees within Georgia. Expectations, Missions, and Objectives CQI PLAN Georgia is in a very new process in regards to CQI. Their new approach is improvement based and should help them move away from the compliance mentality. They do not currently have a formal manual or missions for CQI, although this is part of their long term plan. They do, however, follow a performance model developed for the CQI process in conjunction with Georgia s Education and Training Department and Georgia State University. CQI Policies There are currently no CQI specific policies within Georgia. Qualitative Reviews Internal CFSR ELEMENTS OF THE CQI SYSTEM Each region in Georgia is reviewed every 18 months. The State has just gone from 17 to 15 regions and added on additional CQI staff, so this schedule may change in the future. They use a comprehensive review tool that mirrors the Federal CFSR instrument with additional elements added particular to Georgia. They have added questions specific to Family Team Meetings, safety resources, and other Georgia specific items. There is also an added data piece where they are looking not just at the quality of the review but also the integrity of the data in the SACWIS system. This data piece is done simultaneously with the case review but is a separate set of information. A different section within the Office of Quality Management (OQM) pulls a random sampling of cases; they try to conduct sampling similar to the Federal CFSR. Within every region they read 12 Child Protective Services cases and 12 foster care or placement cases (along with any investigations or foster homes attached to those cases). To address inter rater reliability and ensure consistency across reviews, they have a second level review and in some situations a third level review. The CFSR team within the OQM is responsible for conducting these reviews. Within the CFSR team there is a Unit Manager that reads the same cases the reviewers are reading, with the Program Director reading a sample. Interviews are conducted on every case with the caseworker, supervisor, and other stakeholders. 3

4 There is a debriefing on each and every case with the caseworker and supervisor. During these debriefings they may also bring in other caseworkers doing similar work so that they can also learn from the review. Individual debriefings are done on ever case at the county level to try and transfer learning. Exit interviews are conducted for all counties with county leadership and an overall exit interview happens with the region leadership. The reviewers are selected through an interview process and are required to have a minimum of 1 year Georgia specific supervision experience. They also have to have strong foster care, child protective services, and adoption knowledge. Typically, they re able to hire staff that have been in the system for quite some time and have proven themselves in their field. Periodically, Federal staff have provided training to reviewers but generally they receive on the job training. There is a mentoring structure in place so that new hires may job shadow and work alongside an experienced reviewer for a minimum of six months. There are approximately 12 reviewers on the CFSR team. Kenny A. Consent Decree Georgia has two specific units within the OQM that are dedicated to conducting reviews specific to the consent decree. One unit conducts reviews specifically for the 31 outcomes involved in the decree and produces information for the Court Monitoring Report. There are approximately 10 reviewers on this team. The second unit, consisting of six reviewers, reads cases specifically for permanency, looking at children that have been in care at 9 months, 13 months, and 25 months to determine what else needs to happen to move them to permanency. Staff conducting these reviews also sit in on permanency roundtables. This is any ongoing review where they spend approximately three months reviewing the previous six month time period (January June; July December). Georgia also conducts targeted reviews every other period specific to things like diligent search and sibling placement. Although case specific interviews are not conducted for this review, some caseworkers and supervisors may be interviewed about current barriers or challenges. A random sampling is pulled by the Court Monitors (with the exception of maltreatment in care cases as those are all reviewed). Georgia State University read 1/3 of these reviews then come together with the reviewers to talk about where they are consistent, not consistent, etc. The requirements for these reviewers are the same for those on the CFSR Team, though they typically have to have a strong background in permanency. Quantitative Data Georgia relies primarily on their SACWIS system, SHINES, for quantitative data. The reports that they produce at the end of their qualitative review process also contain some quantitative data. Individual counties and regions may have different data sources as well. For instance, outside of their SACWIS system regions are specifically tracking how many children they have in care that have been in care for less than 12 months and over 12 months, looking at their permanency goals and progress toward reaching those goals. 4

5 USE OF DATA Reports Reports generated using the SACWIS system are referred to as Lenses Reports. They also generate numerous reports from their qualitative review process which are shared with the regions upon completion of the review. Statewide, they pull SACWIS data to create charts and graphs which are then shared through a PowerPoint presentation. These PowerPoint presentations are sent out to all regional directors and allow them to see where their region falls. The data highlighted in these presentations changes depending on what the current focus is at that time, but typically includes items that can be pulled out and easily measured, such as meeting response times in CPS. They meet with leadership staff monthly to look at where they stand within certain parameters (the next meeting is focusing on where Georgia stands with safety and well being measures). During these meetings they talk about what the quality looks like versus the numbers. Data Software No specific data software is used to generate reports. Plan Development and Training SACWIS data and qualitative review results are regularly used at the State level to generate reports, such as the APSR. At the regional level, there is a requirement that once the region receives their review findings that they are to develop a quality improvement plan within days. They re currently discussing what the State s role is going to be in this process, as the newly developed CQI teams are going to be much more instrumental with this than they have been able to be in the past. There is a separate unit that is specifically charged with Statewide strategic planning that utilizes data. Also, Georgia s Office of Quality Management has a very close relationship with the State training unit. The training unit receives all of the reports generated and engage in ongoing conversations about what is working well, not working well, etc. They have been instrumental in the development of the training program for the regional CQI facilitators, and have expressed a desire to remain involved. They re very interested in looking at different ways they can transfer learning within the State and are already seeing results from staff exposure to CQI. Systemic Issues Using data to look at systemic issues is not specifically a focus or something that s put into their reports, though they are able to examine systemic issues when they re out in the regions and can naturally pick up on some of this during the reviews. Identifying and Correcting Data Quality Issues Another unit with the Office of Quality Management Data Integrity Unit is responsible for working with regions to improve the accuracy and quality of data. There is one data integrity specialist housed 5

6 within each region. There is also the data piece attached to the internal CFSR reviews (see qualitative data above for more information). The data integrity specialists and regions receive the results of this data review. Linking Data Sources They are able to link data sources by reviewing all of the data and drawing conclusions, but nothing is currently in place where they can do this systematically. They are able to match manual reports with reports generated in SACWIS to make sure what they re pulling from their data system aligns with what local offices are seeing. Collaborative Data Analysis Efforts Georgia works closely with Georgia State University for all aspects of the Kenny A. Consent Decree reviews, including data analysis. Internal/External Stakeholders STAKEHOLDER INVOLVEMENT Internal and external stakeholders are actively involved in program improvement at the State level. Regional and local levels of stakeholder involvement varies, although it is certainly encouraged. The State has a number of avenues to bring in external stakeholders and appreciates the value that their involvement brings. Georgia s Office of Quality Management works closely with Georgia State University and collaborates with numerous other State units with an interest in child welfare. Privatized Systems Georgia has private agencies that provide residential care for children, but do not privatize their services other than that. FUTURE PLANS The CQI process in Georgia is brand new. They re going to continue to develop this system and work with the regions as they establish their CQI teams. 6

Quality Management Policy

Quality Management Policy Department Name Quality Management CHAPTER: APPROVAL: SUBJECT: Quality Management EFFECTIVE DATE: May 6, 2005 POLICY NUMBER: QM-010 REPLACES (policy # and date): New policy I. PURPOSE: To promote safety,

More information

Quality Management Plan

Quality Management Plan Improving safety, permanency and well-being for all children in Hardee, Highlands and Polk Counties Quality Management Plan Define, Measure, Analyze, Improve, and Control Approved by: Teri Saunders Effective

More information

Children s Bureau Child and Family Services Reviews Conference Call Planning Guidelines. Prepared by the Child Welfare Reviews Project May 2008

Children s Bureau Child and Family Services Reviews Conference Call Planning Guidelines. Prepared by the Child Welfare Reviews Project May 2008 Children s Bureau Child and Family Services Reviews Conference Call Planning Guidelines Prepared by the Child Welfare Reviews Project May 2008 The Child Welfare Reviews Project (CWRP) supports the Children

More information

Continuous Quality Improvement (CQI) Self-Assessment

Continuous Quality Improvement (CQI) Self-Assessment FRIENDS National Resource Center for Community-Based Child Abuse Prevention A Service of the Children s Bureau Continuous Quality Improvement (CQI) Self-Assessment Introduction: This tool is completed

More information

PERFORMANCE AND QUALITY IMPROVEMENT PLAN FISCAL YEAR 2015-2016

PERFORMANCE AND QUALITY IMPROVEMENT PLAN FISCAL YEAR 2015-2016 Building Strong Links for Children in Need PERFORMANCE AND QUALITY IMPROVEMENT PLAN FISCAL YEAR 2015-2016 Mission: The Children s Network of Southwest Florida is committed to working with the community

More information

New Jersey Department of Children and Families Manage by Data National Promising Practice Findings June 2010

New Jersey Department of Children and Families Manage by Data National Promising Practice Findings June 2010 New Jersey Department of Children and Families Manage by Data National Promising Practice Findings June 2010 Introduction and Methods New Jersey s Department of Children and Families (DCF) has partnered

More information

VISION, GOALS and OBJECTIVES

VISION, GOALS and OBJECTIVES VISION, GOALS and OBJECTIVES The Oregon Department of Human Services has embarked on several initiatives that are focused on broad systems improvement. Those initiatives include Oregon s Program Improvement

More information

MARYLAND CHILD AND FAMILY SERVICES REVIEW PROGRAM IMPROVEMENT PLAN 8 th QUARTERLY REPORT NARRATIVE

MARYLAND CHILD AND FAMILY SERVICES REVIEW PROGRAM IMPROVEMENT PLAN 8 th QUARTERLY REPORT NARRATIVE EXECUTIVE SUMMARY NARRATIVE Effective March 25 th 2007 Maryland completed the final quarter of its 8-quarters Program Improvement Plan (PIP). The 8 th quarter narrative has many accomplishments and activities

More information

CLARK ATLANTA UNIVERSITY TRAINEESHIP PROJECT

CLARK ATLANTA UNIVERSITY TRAINEESHIP PROJECT CLARK ATLANTA UNIVERSITY TRAINEESHIP PROJECT TRAINEESHIP PARTNER LOCATION AREA SERVED PROJECT TITLE TARGET TRAINEES Clark Atlanta University, Whitney M. Young, Jr., School of Social Work (WMYJSSW) Atlanta,

More information

Position Description Form (PDF)

Position Description Form (PDF) Position Description Form (PDF) For Washington General Service (WGS) Positions Only INSTRUCTIONS: This form is to be completed/reviewed by the supervisor of the position when: establishing a new position;

More information

Quality Management Plan

Quality Management Plan Improving safety, permanency and well-being for all children in Hardee, Highlands and Polk Counties Quality Management Plan Define, Measure, Analyze, Improve, and Control Approved by: Teri Saunders Effective

More information

Learning about person-centred care: role modelling in clinical practice. Helen Ross

Learning about person-centred care: role modelling in clinical practice. Helen Ross Learning about person-centred care: role modelling in clinical practice Helen Ross Learning Outcomes for the presentation Discuss the impact of role modelling on the facilitation of person-centred care

More information

Well-Being Checklist. CHILD PROTECTION BEST PRACTICES BULLETIN Innovative Strategies to Achieve Safety, Permanence, and Well-Being

Well-Being Checklist. CHILD PROTECTION BEST PRACTICES BULLETIN Innovative Strategies to Achieve Safety, Permanence, and Well-Being Innovative Strategies to Achieve Safety, Permanence, and Well-Being Well-Being Checklist What are Well-Being Checklists? BEST PRACTICE BULLETINS ADVANCE CALENDARING CONNECTING CHILDREN WITH INCARCERATED

More information

Quality & Risk Management Plan Fiscal Year 2014/2015

Quality & Risk Management Plan Fiscal Year 2014/2015 Quality & Risk Management Plan Fiscal Year 2014/2015 KFF Quality and Risk Management Plan FY 14/15 Page 1 Introduction Kids First of Florida (KFF) utilizes a Continuous Quality Improvement model to identify,

More information

Need to Know Series: About Family Court. Youth In Progress. New York State Foster Care Youth Leadership Advisory Team

Need to Know Series: About Family Court. Youth In Progress. New York State Foster Care Youth Leadership Advisory Team Need to Know Series: About Family Court Youth In Progress New York State Foster Care Youth Leadership Advisory Team The mission of Youth In Progress is to enhance and advance the lives of today s and tomorrow

More information

Job Profile. Job Title: Senior Quality Assurance Officer Group/family: Organisational Support. Grade: PO3. Additional specific details applies to:

Job Profile. Job Title: Senior Quality Assurance Officer Group/family: Organisational Support. Grade: PO3. Additional specific details applies to: Job Profile Job Title: Senior Quality Assurance Officer Group/family: Organisational Support Grade: PO3 Additional specific details applies to: Directorate: Adult and Community Services Reports to (role

More information

National Wraparound Initiative Technical Assistance Call Transcript. Family Members as Wraparound Facilitators And Funding Wraparound with Medicaid

National Wraparound Initiative Technical Assistance Call Transcript. Family Members as Wraparound Facilitators And Funding Wraparound with Medicaid National Wraparound Initiative Technical Assistance Call Transcript Family Members as Wraparound Facilitators And Funding Wraparound with Medicaid NOTE: There four sections to this call. Each has been

More information

Quality Assurance Initiatives in Literacy and Essential Skills: A Pan-Canadian Perspective

Quality Assurance Initiatives in Literacy and Essential Skills: A Pan-Canadian Perspective Quality Assurance Initiatives in Literacy and Essential Skills: A Pan-Canadian Perspective Summary of Key Informant Interviews Final Report November 2014 Acknowledgments Thank you to the following organizations

More information

IMPLEMENTATION OF CHILD WELFARE SERVICES CASE REVIEWS

IMPLEMENTATION OF CHILD WELFARE SERVICES CASE REVIEWS March 16, 2015 ALL COUNTY LETTER NO. 15-34 REASON FOR THIS TRANSMITTAL [ ] State Law Change [ ] Federal Law or Regulation Change [ ] Court Order [ ] Clarification Requested by One or More Counties [x]

More information

Scioto Paint Valley Mental Health Center. Quality. Assurance Plan

Scioto Paint Valley Mental Health Center. Quality. Assurance Plan Scioto Paint Valley Mental Health Center Quality 2015 Assurance Plan SCIOTO PAINT VALLEY MENTAL HEALTH CENTER QUALITY ASSURANCE PLAN OVERVIEW This document presents the comprehensive and systematic plan

More information

Stage 3: Writing an Evaluation Report

Stage 3: Writing an Evaluation Report Stage 3: Writing an Evaluation Report Table of Contents SECTION 1: Executive Summary SECTION 2: Program Description SECTION 3: Evaluation Methodology SECTION 4: Findings SECTION 5: Interpretation and Reflection

More information

Mississippi Statewide Implementation of a Family Centered Practice Model: Increasing Readiness and Managing Change

Mississippi Statewide Implementation of a Family Centered Practice Model: Increasing Readiness and Managing Change Mississippi Statewide Implementation of a Family Centered Practice Model: Increasing Readiness and Managing Change Presenters: Mike Gallarno and Lori Woodruff ACCWIC Forum 2010 Project Overview The Mississippi

More information

Impact of Permanency Roundtables in Georgia

Impact of Permanency Roundtables in Georgia Georgia Department of Human Services Impact of Permanency Roundtables in Georgia Presenter: Sharon L. Hill, Ph.D. Georgia DFCS Director, Federal Regulations & Data slhill1@dhr.state.ga.us Presentation

More information

PRO-NET 2000. A Publication of Building Professional Development Partnerships for Adult Educators Project. April 2002

PRO-NET 2000. A Publication of Building Professional Development Partnerships for Adult Educators Project. April 2002 Professional Development Coordinator Competencies and Sample Indicators for the Improvement of Adult Education Programs A Publication of Building Professional Development Partnerships for Adult Educators

More information

MICHIGAN CIVIL SERVICE COMMISSION JOB SPECIFICATION SERVICES SPECIALIST

MICHIGAN CIVIL SERVICE COMMISSION JOB SPECIFICATION SERVICES SPECIALIST JOB DESCRIPTION MICHIGAN CIVIL SERVICE COMMISSION JOB SPECIFICATION SERVICES SPECIALIST Employees in this job complete and oversee a variety of professional assignments to provide services to socially

More information

Quality Assurance in Child Welfare

Quality Assurance in Child Welfare A Framework for Quality Assurance in Child Welfare Adopt Outcomes Create QA Structure Use Results Quality Assurance Gather Information Analyze Information National Child Welfare Resource Center for Organizational

More information

HIW Learning Disability Review: Cardiff and Vale University Health Board / Cardiff West Community Learning Disability Team

HIW Learning Disability Review: Cardiff and Vale University Health Board / Cardiff West Community Learning Disability Team HIW Learning Disability Review: Cardiff and Vale University Health Board / Cardiff West Community Learning Disability Team Inspection date: 4 5 July 2016 Publication date: 6 October 2016 1 This publication

More information

Final Report. South Carolina Child and Family Services Review

Final Report. South Carolina Child and Family Services Review U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES Administration for Children and Families Administration on Children, Youth and Families Children s Bureau Final Report South Carolina Child and Family Services

More information

The Rocket Model: Characteristics of High Performing Teams

The Rocket Model: Characteristics of High Performing Teams Retail Brand Leadership Team November 2011 The Rocket Model: Characteristics of High Performing Teams Results 4.0 Power Morale 3.4 3.4 Context Context 3.5 3.5 Norms Buy-In 3.0 3.8 Mission Talent 3.6 3.1

More information

EXECUTIVE SUMMARY. Alberta J. Ellett, Ph.D. Assistant Professor School of Social Work 423 Tucker Hall The University of Georgia Athens, Georgia 30602

EXECUTIVE SUMMARY. Alberta J. Ellett, Ph.D. Assistant Professor School of Social Work 423 Tucker Hall The University of Georgia Athens, Georgia 30602 A Study of Personal and Organizational Factors Contributing to Employee Retention and Turnover in Child Welfare in Georgia EXECUTIVE SUMMARY Alberta J. Ellett, Ph.D. Assistant Professor School of Social

More information

DFPS SAFETY PLAN FOR CHILDREN IN FOSTER CARE

DFPS SAFETY PLAN FOR CHILDREN IN FOSTER CARE DFPS SAFETY PLAN FOR CHILDREN IN FOSTER CARE Protecting children is the core mission of the Child Protective Services (CPS) and during the past year Department of Family and Protective Services Commissioner,

More information

The Proposed Quality Competency Framework for the Future Quality Professional

The Proposed Quality Competency Framework for the Future Quality Professional The Proposed Quality Competency Framework for the Future Quality Professional Ian R McKay FCQI CQP CQI Competency Project Lead 1 The CQI Definition of Quality 2 The CQI Competency Project 2012 The CQI

More information

Please note: The following is a direct transcription and has not been edited.

Please note: The following is a direct transcription and has not been edited. Panelists: Bryn Bakoyema Daryl Chansuthus Cheri Richards Please note: The following is a direct transcription and has not been edited. Bryn Bakoyema: This is as you see here the topic is about evaluating

More information

Mentoring Guide. Get Started

Mentoring Guide. Get Started Mentoring Guide This guide provides a roadmap for any company, no matter the size of the business or the industry whether you re just getting started or you already have a mentoring program that you want

More information

Using Integrated Recruitment and Support

Using Integrated Recruitment and Support Using Integrated Recruitment and Support TO BUILD A STRONG POOL OF FOSTER, ADOPTIVE, AND KINSHIP FAMILIES What do we mean by integrated recruitment and support? In many child welfare systems, recruitment

More information

Annual Summary of Quality Management Review Findings

Annual Summary of Quality Management Review Findings Summary of FY 13-14 Quality Management Activities Heartland for Children (HFC) has three (3) staff who have primary responsibilities for quality management reviews. Additionally one (1) of these three

More information

Aboriginal and Torres Strait Islander. Carers. Education and Training Strategy

Aboriginal and Torres Strait Islander. Carers. Education and Training Strategy Aboriginal and Torres Strait Islander Carers Education and Training Strategy 1 Table of Contents Aboriginal and Torres Strait Islander Carers Education and Training Strategy Table of Contents 1. Context

More information

Sample Interview Questions

Sample Interview Questions Contents General Work Experience/Background 2 The Job/Position 2 Education (Also for applicants coming directly out of school) 2 Career Goals 3 Analytical Skills 3 Being Managed 3 Change Management 3 Communication

More information

Internal audit: Moving beyond Sarbanes-Oxley compliance

Internal audit: Moving beyond Sarbanes-Oxley compliance Select a topic 2 Sarbanes-Oxley s impact on internal audit 3 Going beyond SOX requirements 3 Evaluating the internal audit function 4 The relationship between the audit committee and the chief audit executive

More information

Maltreatment Prevention Programs and Policies in Georgia

Maltreatment Prevention Programs and Policies in Georgia Maltreatment Prevention Programs and Policies in Georgia In a 2011 survey on state prevention policies, child welfare agency staff were asked about eligibility requirements, funding, program descriptions,

More information

System Improvement Plan

System Improvement Plan R o a d m a p f o r S u p e r i o r S e r v i c e Children and Family Services and the Probation Department driving to: IMPROVE SAFETY IMPROVE PERMANENCY IMPROVE WELL-BEING THE CALIFORNIA CHILD AND FAMILY

More information

Safety Assessment Implementation Plan

Safety Assessment Implementation Plan County Name: Alpha County Safety Assessment Plan The following categories have been identified to facilitate the development on an Plan for Safety Assessment. Each category should be included in your plan.

More information

THE CHILD ADVOCATES OFFICE/

THE CHILD ADVOCATES OFFICE/ THE CHILD ADVOCATES OFFICE/ CASA OF LOS ANGELES AGENCY REPORT CASA OF LOS ANGELES CASA of Los Angeles (CASA/LA) is a special volunteer program of the Superior Court. CASA stands for Court Appointed Special

More information

This could be to educate social workers on how youth think things should be done or tell judges why youth need to be in court or advocate for change

This could be to educate social workers on how youth think things should be done or tell judges why youth need to be in court or advocate for change A service of the Children s Bureau A member of the T/TA Network from the Youth Leadership Toolkit by NRCYD Public Speaking Why PUBLIC SPEAKING? The purpose of this guide is to assist experienced youth

More information

Preparation for Adulthood: Supervising for Success

Preparation for Adulthood: Supervising for Success SUPERVISORY COMPETENCIES Preparation for Adulthood: Supervising for Success Develop and maintain positive permanent connections between youth and caring adults. Appreciates that developing and maintaining

More information

2009 NASCIO Recognition Award Nomination State of Georgia

2009 NASCIO Recognition Award Nomination State of Georgia 2009 NASCIO Recognition Award Nomination State of Georgia Nomination Category: IT Project and Portfolio Management Title of Nomination: IT Project Governance: Delivering on the Promise Nomination Submitted

More information

Critical Questions: Lesson Learned Focus Group Meeting

Critical Questions: Lesson Learned Focus Group Meeting Critical Questions: Lesson Learned Focus Group Meeting 1. What did we do right? Included different levels, voices of supervisors, APM s PMs, employee and our partners ASU and private sector. Not preoccupied

More information

Investors in People First Assessment Report

Investors in People First Assessment Report Investors in People First Assessment Report K.H.Construction Cambridge Assessor: Lesley E Ling On-site Date/s: 3 rd September 2008. Recognition Date: Contents 1. Introduction Page 2 2. Assessment and Client

More information

Approach. Passionate Employees Highlights

Approach. Passionate Employees Highlights VISION, MISSION AND VALUES APPROACH STRATEGY FOCUS AREAS PERFORMANCE ACCOLADES ABOUT THIS REPORT Approach We continue to be steadfast in cultivating passionate and engaged employees, harnessing the diversity

More information

Area Managing Director Atlanta Metro Area

Area Managing Director Atlanta Metro Area Area Managing Director Atlanta Metro Area FaithBridge Foster Care FaithBridge Foster Care is a Christ-centered nonprofit that partners with churches to launch foster care ministries, trains foster families

More information

Sales & Operations Planning Process Excellence Program

Sales & Operations Planning Process Excellence Program Chemical Sector We make it happen. Better. Sales & Operations Planning Process Excellence Program Engagement Summary November 2014 S&OP Excellence Robust discussions creating valuable ideas Engagement

More information

Lead Social Case Worker

Lead Social Case Worker Career Service Authority Lead Social Case Worker Page 1 of 6 GENERAL STATEMENT OF CLASS DUTIES Performs permanently assigned lead work over professional social case workers, assists a Social Case Worker

More information

SOCIAL WORK SPECIALIST

SOCIAL WORK SPECIALIST MICHIGAN CIVIL SERVICE COMMISSION JOB SPECIFICATION SOCIAL WORK SPECIALIST JOB DESCRIPTION Employees in this job complete and oversee a variety of professional assignments to provide technical social work

More information

HUMAN RESOURCE DEVELOPMENT (HRD) ASSESSMENT INSTRUMENT

HUMAN RESOURCE DEVELOPMENT (HRD) ASSESSMENT INSTRUMENT The Health and Family Planning Manager s Toolkit HUMAN RESOURCE DEVELOPMENT (HRD) ASSESSMENT INSTRUMENT FOR NON-GOVERNMENTAL ORGANIZATIONS (NGOS) AND PUBLIC SECTOR HEALTH ORGANIZATIONS Developed by Family

More information

CHILD WELFARE. Focusing on Child Welfare Systems: The Role of State Legislators. The Child and Family Services Reviews. of STATE LEGISLATURES

CHILD WELFARE. Focusing on Child Welfare Systems: The Role of State Legislators. The Child and Family Services Reviews. of STATE LEGISLATURES FOCUSING ON CHILD WELFARE SYSTEMS: THE ROLE OF STATE LEGISLATORS 1 CHILD WELFARE N A T I O N A L C O N F E R E N C E of STATE LEGISLATURES Innovations in State Policy Focusing on Child Welfare Systems:

More information

Siblings in Out-of-Home Care: An Overview

Siblings in Out-of-Home Care: An Overview Siblings in Out-of-Home Care: An Overview There are more than 550,000 children in foster care in the United States at any give time. In addition, 51,000 children from the foster care system were adopted

More information

PROJECT ARK CASE STUDY: EXPANDING PEER ROLES TO PROVIDE TREATMENT AND ADHERENCE SUPPORT IN A UNIVERSITY HOSPITAL SETTING ST.

PROJECT ARK CASE STUDY: EXPANDING PEER ROLES TO PROVIDE TREATMENT AND ADHERENCE SUPPORT IN A UNIVERSITY HOSPITAL SETTING ST. CASE STUDY: EXPANDING PEER ROLES TO PROVIDE TREATMENT AND ADHERENCE SUPPORT IN A UNIVERSITY HOSPITAL SETTING PROJECT ARK Main goals addressed by peer program: Capacity-building activities: Peer program

More information

Training Plan for Wisconsin 2015-2019 Child and Family Services Plan

Training Plan for Wisconsin 2015-2019 Child and Family Services Plan Training Plan for Wisconsin 2015-2019 Child and Family Services Plan Wisconsin Child and Family Services Training Plan 2015-2019 Background and experience from the last five years that built Wisconsin

More information

Background. House Bill 7013 created four new Adoption Incentive Programs

Background. House Bill 7013 created four new Adoption Incentive Programs Background House Bill 7013 created four new Adoption Incentive Programs Post Adoption Communication Program (CR-607 FSFN changes) Adoption Incentive Program (CR-607 FSFN changes) Adoption Benefit Program

More information

DRAFT. Using Leadership Competencies

DRAFT. Using Leadership Competencies DRAFT Using Leadership Competencies Tips and Tools for using Leadership Competencies in: Developing Position Qualifications / Selection & Interviewing Performance Management Professional Development Succession

More information

Business Development Consultant

Business Development Consultant POSITION DESCRIPTION Position Title: Department: Business Development Consultant Labour Hire ORGANISATIONAL INFORMATION MADEC, a not for profit organisation, is a provider of Employment Services, Education

More information

Therapist Masters Level

Therapist Masters Level Career Service Authority Therapist Masters Level Page 1 of 5 GENERAL STATEMENT OF CLASS DUTIES Performs professionally supervised therapeutic work including assessment, counseling, evaluation, referral,

More information

POSITION DESCRIPTION. Social, Community, Home Care & Disability Services Industry Award 2010

POSITION DESCRIPTION. Social, Community, Home Care & Disability Services Industry Award 2010 Role title: Team Leader Support Services Mallee POSITION DESCRIPTION Program: Employment Agreement: Classification level/salary range: Hours of Work: Tenure: Location: Reports To: Homeless Services Social,

More information

THE OPS LEADER-MANAGER COMPETENCY GUIDE 2010

THE OPS LEADER-MANAGER COMPETENCY GUIDE 2010 THE OPS LEADER-MANAGER COMPETENCY GUIDE 2010 Prepared by: Centre for Leadership and Learning HROntario Ministry of Government Services May 28, 2010 Table of Contents Context... 3 The OPS Leader-Manager

More information

Knowledge Brief How Well Is the Child Welfare System Serving Youths with Behavioral Problems?

Knowledge Brief How Well Is the Child Welfare System Serving Youths with Behavioral Problems? Knowledge Brief How Well Is the Child Welfare System Serving Youths with? Child welfare systems were designed with a focus on ensuring the safety and stability of abused and neglected children. Today,

More information

Classified Staff and Service Professional Performance Appraisal

Classified Staff and Service Professional Performance Appraisal Classified Staff and Service Professional Performance Appraisal EMPLOYEE INFORMATION Employee Name:Dana Jones NAU ID (not SSN): 1234567 Date: 7/30/08 Title: Fiscal Operations Manager Department: Graduate

More information

Director of Human Resources and Employee Performance

Director of Human Resources and Employee Performance JOB DESCRIPTION Niles Township High School District 219 Director of Human Resources and Employee Performance REPORTS TO : POSITION OBJECTIVE : Assistant Superintendent of Human Resources To support the

More information

Specialist Pharmacist Clinical Pharmacy Quality

Specialist Pharmacist Clinical Pharmacy Quality POSITION DESCRIPTION Specialist Pharmacist Clinical Pharmacy Quality Date Produced/Reviewed: March 2014 Position Holder's Name: Position Holder's Signature:... Manager / Supervisor's Name: Manager / Supervisor's

More information

Executive Director Search Request for Proposal July 25, 2016

Executive Director Search Request for Proposal July 25, 2016 Helping People with Developmental Disabilities Reach Their Maximum Potential San Joaquin County Main Office 702 N. Aurora Street P. O. Box 692290 Stockton, CA 95269-2290 Phone: 209-473-0951 Fax: Administration:

More information

Licensed Therapist Masters Level

Licensed Therapist Masters Level Career Service Authority Licensed Therapist Masters Level Page 1 of 5 GENERAL STATEMENT OF CLASS DUTIES Provides intensive professional therapeutic work including assessment, counseling, evaluation, referral,

More information

DEMOGRAPHIC DATA COLLECTION GUIDE

DEMOGRAPHIC DATA COLLECTION GUIDE Practice Resource DEMOGRAPHIC DATA COLLECTION GUIDE These materials are based on the Law Society of Upper Canada s Justicia materials, and are used with permission from the Law Society of Upper Canada.

More information

Lexcel England and Wales v6 incorporating the Money Advice Service Quality Framework. Additional evidence, scheme rules and guidance

Lexcel England and Wales v6 incorporating the Money Advice Service Quality Framework. Additional evidence, scheme rules and guidance Lexcel England and Wales v6 incorporating the Money Advice Service Quality Framework The Law Society 2015 Contents Introduction... 3 1. Additional evidence required for MAS QF... 4 2. Additional scheme

More information

Performance Improvement Plan

Performance Improvement Plan Denver Public Health Performance Improvement Plan 2016 Prepared by the Quality Committee: February 5, 2016 Approved by the Department Director: February 10, 2016 Original Plan Implemented: August 1, 2013

More information

2010-2012 Evaluation of On-Site Supervisors Survey

2010-2012 Evaluation of On-Site Supervisors Survey 2010-2012 Evaluation of On-Site Supervisors Survey The Department of Counselor Education performs an annual evaluation of the school and community counseling students based on the clinical instruction

More information

Children s Bureau Child and Family Services Reviews Program Improvement Plan Instructions and Matrix

Children s Bureau Child and Family Services Reviews Program Improvement Plan Instructions and Matrix Children s Bureau Child and Family Services Reviews Program Improvement Plan Instructions and Matrix October 2007 DRAFT The format of this document was modified in November 2013; however, the content remains

More information

Pennsylvania Council of Children, Youth and Family Services

Pennsylvania Council of Children, Youth and Family Services Pennsylvania Council of Children, Youth and Family Services COMMITTEES, WORKGROUPS, MEETINGS AND EVENTS Benefits of PCCYFS membership include many opportunities for member agency staff exposure to committees,

More information

CASA 101. Topics to be Discussed. Serving Indian children. History of CASA Movement and Tribal CASA Programs Today.

CASA 101. Topics to be Discussed. Serving Indian children. History of CASA Movement and Tribal CASA Programs Today. CASA 101 Michael Heaton Kym Miller Topics to be Discussed Serving Indian children History of CASA Movement and Tribal CASA Programs Today Becoming a CASA Roles & Responsibilities 1 The Beginning 1977 Judge

More information

A Day in the Life of a Child Welfare Specialist

A Day in the Life of a Child Welfare Specialist A Day in the Life of a Child Welfare Specialist Oklahoma Department of Human Services The mission of the Oklahoma Department of Human Services is to help individuals and families in need help themselves

More information

Change#10-2008 Shared Parenting October 2008

Change#10-2008 Shared Parenting October 2008 1201 CHILD PLACEMENT SERVICES CHANGE # 10-2008 October 2008 XI. SHARED PARENTING The implementation of shared parenting meetings in child placement cases is one of the Multiple Response System Strategies.

More information

Job Profile. How to Apply for this Job. Background on Tearfund

Job Profile. How to Apply for this Job. Background on Tearfund How to Apply for this Job Background on Tearfund Tearfund is a Christian international relief and development agency working globally to end poverty and injustice, and to restore dignity and hope in some

More information

Contact Center Operations Manager

Contact Center Operations Manager Career Service Authority Contact Center Operations Manager Page 1 of 6 GENERAL STATEMENT OF CLASS DUTIES Supervises customer service agents working in a contact center environment while managing continuous

More information

Performance Evaluation System Protocol. Licensed Executive Professionals

Performance Evaluation System Protocol. Licensed Executive Professionals Colorado Springs School District 11 Dr. Nicholas Gledich, Superintendent Performance Evaluation System Protocol Licensed Executive Professionals Revised March 2014 235169.6 Department of Human Resources

More information

Effective objective setting provides structure and direction to the University/Faculties/Schools/Departments and teams as well as people development.

Effective objective setting provides structure and direction to the University/Faculties/Schools/Departments and teams as well as people development. Effective objective setting provides structure and direction to the University/Faculties/Schools/Departments and teams as well as people development. The main purpose of setting objectives is to reflect

More information

Fostering Connections Act: Improving Outcomes for Older Youth in Care

Fostering Connections Act: Improving Outcomes for Older Youth in Care Fostering Connections Act: Improving Outcomes for Older Youth in Care Andrea Khoury Kristin Kelly National Child Welfare Resource Center on Legal and Judicial Issues Andrea.khoury@staff.abanet.org Kristin.kelly@staff.abanet.org

More information

TRAINER GUIDE. Everything Collaborative School Committees (CSCs) Should Know

TRAINER GUIDE. Everything Collaborative School Committees (CSCs) Should Know TRAINER GUIDE Everything Collaborative School Committees (CSCs) Should Know about the Unified Improvement Plan (UIP), School Budget and School Performance Framework (SPF) Training title: Everything Collaborative

More information

Framework and Guidelines for Principal Preparation Programs

Framework and Guidelines for Principal Preparation Programs THE FRAMEWORK FOR PRINCIPAL PREPARATION PROGRAM GUIDELINES PENNSYLVANIA DEPARTMENT OF EDUCATION 1 Purpose Of all the educational research conducted over the last 30 years in the search to improve student

More information

Self Assessment. Introduction and Purpose of the Self Assessment Welcome to the AdvancED Self Assessment.

Self Assessment. Introduction and Purpose of the Self Assessment Welcome to the AdvancED Self Assessment. Self Assessment Introduction and Purpose of the Self Assessment Welcome to the AdvancED Self Assessment. The Self Assessment is designed to serve as a valuable tool to help schools assess and maintain

More information

ANY GIVEN CHILD EVALUATION FINAL REPORT. July 10, 2012

ANY GIVEN CHILD EVALUATION FINAL REPORT. July 10, 2012 e ANY GIVEN CHILD EVALUATION FINAL REPORT July 10, 2012 Executive Summary About Any Given Child The primary goal of the John F. Kennedy Center for the Performing Art's Any Given Child initiative is to

More information

Senior Human Resources Business Partner

Senior Human Resources Business Partner Career Service Authority Senior Human Resources Business Partner Page 1 of 6 GENERAL STATEMENT OF CLASS DUTIES Functions as a strategic human resources consultant, where an agency human resources team

More information

Community Action Head Start Self Assessment Final Report and Program Improvement Plan 2011-2012

Community Action Head Start Self Assessment Final Report and Program Improvement Plan 2011-2012 Community Action Head Start Self Assessment Final Report and Program Improvement Plan 2011-2012 The annual self assessment took place in March 2012 with the participation of program staff, parents, community

More information

Georgia Regents University Curriculum Vitae. palderman@gru.edu. Penny T. Alderman

Georgia Regents University Curriculum Vitae. palderman@gru.edu. Penny T. Alderman palderman@gru.edu Penny T. Alderman Skills Critical thinking Problem solving Networking Assessment People oriented Locating community resources Engaging participants into discussions Working with the customer

More information

Average producers can easily increase their production in a larger office with more market share.

Average producers can easily increase their production in a larger office with more market share. The 10 Keys to Successfully Recruiting Experienced Agents by Judy LaDeur Understand whom you are hiring. Don t make the mistake of only wanting the best agents or those from offices above you in market

More information

BEGINNING AN MSW PROGRAM WITH AN ESTABLISHED DEPARTMENT OF SOCIAL WORK. By: Dr. Jan Kircher, Dr. Elizabeth Talbot, Dr. Sandra Chesborough

BEGINNING AN MSW PROGRAM WITH AN ESTABLISHED DEPARTMENT OF SOCIAL WORK. By: Dr. Jan Kircher, Dr. Elizabeth Talbot, Dr. Sandra Chesborough North American Association of Christians in Social Work (NACSW) PO Box 121; Botsford, CT 06404 *** Phone/Fax (tollfree): 888.426.4712 Email: info@nacsw.org *** Website: http://www.nacsw.org A Vital Christian

More information

Starting a Coaching Practice

Starting a Coaching Practice How do I start a Coaching Practice? One of the most common questions in the coaching world right now is How do I start a coaching practice? followed very closely by How do I get people connected to me

More information

Internship Guide. Get Started

Internship Guide. Get Started Internship Guide This guide provides a roadmap for any company, no matter the size of the business or the industry. Whether you re just getting started or already have an internship program that you want

More information

ORANGE COUNTY GOVERNMENT invites applications for the position of: CPS Social Worker*

ORANGE COUNTY GOVERNMENT invites applications for the position of: CPS Social Worker* ORANGE COUNTY GOVERNMENT invites applications for the position of: CPS Social Worker* SALARY: $22.29 - $29.41 Hourly $46,362.00 - $61,165.00 Annually OPENING DATE: 02/29/16 CLOSING DATE: 03/14/16 11:59

More information

State of Rhode Island and Providence Plantations Budget. Fiscal Year 2016. Volume II Health and Human Services. Gina M. Raimondo, Governor

State of Rhode Island and Providence Plantations Budget. Fiscal Year 2016. Volume II Health and Human Services. Gina M. Raimondo, Governor State of Rhode Island and Providence Plantations Budget Fiscal Year 2016 Volume II Health and Human Services Gina M. Raimondo, Governor Agency Agency Mission The Rhode Island Department of Children, Youth

More information

QUALITY SPECIALIST SERIES

QUALITY SPECIALIST SERIES QUALITY SPECIALIST SERIES Occ. Work Prob. Effective Last Code No. Class Title Area Area Period Date Action 4973 Quality Specialist 03 441 6 mo. 11/15/13 New 4974 Senior Quality Specialist 03 441 6 mo.

More information

Coordinator - Stakeholder Relations & Engagement

Coordinator - Stakeholder Relations & Engagement Coordinator - Stakeholder Relations & Engagement Home to a thriving and diverse community, the City of Swan is committed to creating a rewarding place to live, work and recreate. This dynamic position

More information

PDP Writing Workshop For Initial and Professional Educators Diocese of Madison INTRODUCTION

PDP Writing Workshop For Initial and Professional Educators Diocese of Madison INTRODUCTION PDP Writing Workshop For Initial and Professional Educators Diocese of Madison INTRODUCTION The PDP is a requirement for any educator in Wisconsin who is licensed in a particular category (teacher, administrator,

More information