Process Automation Work Force Development in The Dow Chemical Company
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1 Process Automation Work Force Development in The Dow Chemical Company Aligning and Leveraging the Automation Competency Model Jerry N. Gipson, Jr. Sr. Director, Manufacturing & Engineering IT M&E Client Manager for Information Technology 10-February-2011 February 2011 Page 1
2 Outline Background Current State Demographics Challenges Workforce Development Initiatives Mapped to Automation Competency Model Dow specific examples Leveraging / Contributing Opportunities February 2011 Page 2
3 Sample Current State Demographics KNOWLEDGE & SKILLS GAP Years of Service % % 80.00% % of PA Employees 60.00% 40.00% 20.00% 0.00% Years of Service RETIREMENT-READY February 2011 Page 3
4 Issues Drive Opportunities How do we... acquire the talent to fill the 5-25 year gap? transfer knowledge and expertise from our experienced 25+ year employees to the 5 year employees? coach and create the next generation of PA leads and technology experts? attract more folks into Process Automation after they have gained manufacturing experience? We must... have an aggressive growth orientation attract and retain a high percentage of inquisitive, creative people who can identify and pursue both the novel possibilities and opportunities not obvious until described February 2011 Page 4
5 Dow s Workforce Planning Model Underlying Global Process Consistency February 2011 Page 5
6 Workforce Planning Intent and Approach Academic and Industry Alignment Job and Career Satisfaction Sustained Business Value Delivery Organization & Role Design / Hiring & Succession/ Training & Development / Deployment Automation Technology / Process Knowledge / Project implementation & Execution February 2011 Page 6
7 Alignment to Automation Competency Model M&E Learning (4-9) Engineering Solutions (4-9) Automation Curriculum Owned by this function M& E Talent Development (1,3) Human Resources (1,2,3) February 2011 Page 7
8 Overlay of Dow Roles to ACM Occupation Descriptions Process Automation Professionals Functional Specialists Generalists Opportunity to leverage 6 ACM Expertise Discipline Technical Descriptions Occupation Specialists Area Technology Experts Leader Consultant Leader Technicians February 2011 Page 8
9 Establishment of Automation Curriculum ENG101 Process Automation Curriculum Targeted training for both new college-grad hires and experienced new hires Role-based / Platform-based Curriculum February 2011 Leaders Designers / Developers Implementers System Users (Engineers, Operators, etc.) Support & Sustain Page 9
10 Technical Training & Education Enterprise-wide Learning Management system includes instructor-led classes (both brick-and-mortar and virtual classroom delivery) Company-developed to teach specific application of PA in the company Strategic relationships with PA vendors to provide access to their training content, onsite training and volume-based discounts self-study classes Industry-generic purchased titles company-specific titles Curriculum Maps Provide a road map for the order in which courses should be taken February 2011 Page 10
11 Technical Training & Education, cont d Global Technical Coaching Program Participation is expected from all members the PA function, independent of their level Technical Seminars Monthly forums where internal or external experts present on PA topic Express Learning Sessions Monthly sessions where Vendors present on mutually agreed upon high-value topics February 2011 Page 11
12 Certification, cont d Role-based Skills Maps Align to Course Catalog to improve clarity and consistency. Role-based skills and skill targets are linked with promotion criteria, global competencies and Opportunity to leverage ACM to improve Process Automation available curriculum to create a cost effective and Role-based Skills Maps clearly defined path for success. February awareness 2 can do with support 3 can do independently 4 can coach peers 5 can teach, set standards Page 12
13 Industry Relations Experienced PA professionals participate on ISA standards development teams for S-88 and S95, etc. Automation Federation PA Technology User Communities Opportunity to contribute and leverage to industry improvements February 2011 Page 13
14 Summary Process Automation competency and capability are critical to our continued success. Our workforce-related opportunities and challenges are representative of industry. We see our internal workforce development model and implementation as a demonstrated strength. There are many opportunities to contribute to and benefit from common industry initiatives. February 2011 Page 14
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