Europass Curriculum Vitae

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1 Europass Curriculum Vitae Personal information First name / Surname BARBARA RESTA Address Via G. Garibaldi 7, 24068, Seriate (BG), Italy Mobile Nationality Italian Date of birth 18/08/1984 Work experience Dates June 2015 ongoing Department of Management, Information and Production Engineering. - Project Manager: Lean and sustainability in the textile sector: affinities and divergences. Dates June 2014 May 2015 Centre for Innovation Management and Technology Transfer GITT, University of Bergamo. - Project Manager: Textile & Sustainability Observatory. Aim of the project: creation of a permanent observatory for supporting textile/textilemachinery companies in their journey towards sustainability. - Collaboration with the ASAP Service Management Forum Automotive Section for research activities on servitization. Dates February 2014 May 2014 CELS - Research Group on Industrial Engineering, Logistics and Service Operations, Department of Management, Information and Production Engineering, University of Bergamo. - Project manager: Application of sustainability principles in the textile field. Dates January 2013-January 2014 Centre for Innovation Management and Technology Transfer GITT, University of Bergamo. Page 1/8 - Curriculum vitae of Resta Barbara

2 - Project Manager: Analysis of production processes and quality of the new textiles. Aim of the project: Development of a model to support textile companies in applying sustainability principles to their production processes. - Coordination and support for training activities in the project: New wool spinning techniques for high-level product. - Coaching activities on Lean Production methods and tools. - Collaboration with the ASAP Service Management Forum Automotive Section for research and training activities on servitization. - February: Visiting at the Mays Business School (Texas A&M University, College Station, Texas, USA) under the supervision of Prof. Rogelio Oliva within the ProSSaLiC project (Product- Service System across Life Cycle - FP7-PEOPLE-2010-IRSES). Dates January 2012 December 2012 Research Centre for Logistics and After-Sales Service (CELS), Department of Industrial Engineering, University of Bergamo - Project Manager: Application of Lean Production methods and tools to the Product-Service System domain. Aim of the project: Development of a methodology to apply Lean Production principles, methods and tools to the design and the provision of Product-Service Systems. - Collaboration with the ASAP Service Management Forum Automotive Section for research and training activities on servitization. Dates January 2009 December 2011 Research Centre for Logistics and After-Sales Service (CELS), Department of Industrial Engineering, University of Bergamo PhD student Involvement in several research projects and consultancy activities in the following areas: - After-Sales Service and Servitization: collaboration with the ASAP Service Management Forum Automotive Section. Research streams: portfolio analysis, assistance network financial performance, performance measurement system for the assistance network, servitization. - Sustainability: development of a model for to help the auto repair industry to measure, monitor and improve its performance in order to achieve economic, environmental and competitive advantages. - Lean Production Type of employment Dates November 2007 September 2008 General Medical Merate S.p.A. Production Planning Education and training Dates January 2009 December 2011 Institution Università degli Studi di Bergamo Doctor of Philosophy (Ph.D.) Page 2/8 - Curriculum vitae of Resta Barbara

3 Principal Ph.D. in Logistics and Supply Chain Management Thesis title: Designing and configuring the value creation network for servitization: a product-service provider s perspective Abstract: Despite the numerous benefits that the implementation of a servitization strategy could bring to manufacturing companies, several challenges have to be faced. Among others, changes in competences, resources, organisational structure and value network relationships are required in order to create, capture and deliver new value. In such a context, this thesis investigates how the servitization level of a Product-Service (PS) offering impacts on a PS provider and on its value-creation network. A theoretical conceptual model, derived from literature, is developed and then expanded into an explanatory conceptual framework through a case-based methodology. Evidence from the investigation are then discussed and summarised into twelve propositions. Finally, contribution to both theory and practice, as well as some directions for future research, are pointed out. Dates May 2011 July 2011 Name and type of Institute Principal Cranfield School of Management University of Cranfield Cranfield, UK Visiting Ph.D student under the supervision of Prof. Mark Johnson (Principal Research Fellow) Collaboration to the project: Transformation to servitized organisational forms. Aim: To define the transition paths and the implementation steps available to organisations as they move from a production centred manufacturer to a servitized organisation. Dates August 2009 December 2009 Name and type of Institute Principal Zaragoza Logistics Centre (ZLC) Zaragoza, Spain Visiting Ph.D. student Courses attended during the first semester of the MIT-Zaragoza Master of Engineering in Logistics and Supply Chain Management (ZLOG): Empirical Research Design, Analytical Methods, Logistics Systems, System Dynamics, Supply Chain Information Systems, Financial Systems and Supply Chain Management, Supply Chain Strategy. Name and type of Institute Principal Dates December 2008 University of Bergamo, Faculty of Managerial Engineering Master Degree in Industrial Engineering (mark 110/110 with honours) Final work: Applicazione dei principi di sostenibilità ambientale nell autoriparazione: il progetto Officine eco-compatibili (Application of sustainability principles in the auto-repair sector: the Eco-workshop project) Name and type of Institute Principal Dates September 2006 University of Bergamo, Faculty of Managerial Engineering Bachelor in Industrial Engineering Final work: Confronto tra regole di carico e modelli euristici nella programmazione operativa: il caso General Medical Merate Page 3/8 - Curriculum vitae of Resta Barbara

4 Other seminars Summer School in Structural Equation Modeling (SEM) - Scuola di Direzione per le Imprese e la Pubblica Amministrazione (SDIPA) Università della Calabria (Italy) PhD Summer Academy (Empirical Research Methods, Experimental Economics, Behavioral Research in Operations Management) - University of Bergamo in collaboration with MIT Zaragoza International Logistics Program EDEN Doctoral Seminar On Research Methodology In Operations Management - European Institute for Advanced Studies in Management (EIASM) - Bruxelles Personal skills and competences Mother tongue Other language Self-assessment Italian English Reading: fluent Speaking: fluent Writing: fluent Social and organisational skills Organisational skills and competences Technical skills and competences Attitude for team working and flexibility Excellent knowledge of Microsoft Word, Excel and Power Point Good knowledge of R Elementary knowledge of C++, ARIS Research interest Textile materials, processes and technologies, Sustainability, Servitization, Product-Service System (PSS), Business Model, Lean Manufacturing. Publications Scientific papers Conference proceedings - Resta, B.,Powell, D., Gaiardelli, P., Dotti, S. (2015). Towards a Framework for Lean Operations in Product-oriented Product Service Systems. CIRP Journal of Manufacturing Science and Technology. Available on line. - Resta, B, Bandinelli, R., Ciarapica, F.E., Dotti, S., Pinto, R., Rinaldi, R. (2014). Practices for Environmental Sustainability in the Textile, Clothing and Leather Sectors: the Italian Case. International Journal of Operations And Quantitative Management. Vol. 20, No. 3, pp Gaiardelli, P., Resta, B., Martinez, V., Pinto, R., and Albores, P. (2014). A classification model for Product-Service offerings. Journal of Cleaner Production, Vol. 66, Resta, B., Gaiardelli, P. and Pezzotta, G. (2009). Sustainability in the auto-repair industry: a Lifecycle Assessment application. International Journal of Product Lifecycle Management, Vol. 4, Nos. 1/2/3. - Resta, B., Dotti, S., Pinto, R., Gaiardelli, P. (2014). Putting environmental sustainability into practice: a decision-making process for the textile sector. Proceedings of the 14th AUTEX World Textile Conference, May 26th to 28th 2014, Bursa, Turkey. - Ceschin, F., Resta B., Vezzoli C. and Gaiardelli P., Visualising Product-Service System business models. 19th DMI: Academic Design Management Conference Design Management in an Era of Disruption, Page 4/8 - Curriculum vitae of Resta Barbara

5 2-4 September, London (UK), pp Romero, D., Cavalieri, S., Resta, B. (2014). Green Virtual Enterprise Broker: Enabling Build-to-Order Supply Chains for Sustainable Customer-Driven Small Series Production. In: Advances in Production Management Systems. Innovative and Knowledge-Based Production Management in a Global-Local World, IFIP WG 5.7 International Conference, APMS 2014, Ajaccio, France, September 20-24, 2014, Proceedings, Part II. Series: IFIP Advances in Information and Communication Technology, Vol. 439, pp IFIP International Federation for Information Processing. - Gaiardelli, P., Pezzotta, G., Resta, B., Songini, L. (2014). Aligning product-service offerings with customer expectations. A gap analysis in the Italian truck industry. Proceedings of the 2nd International Conference on Serviceology (ICServ 2014), September 14-16, Keio University Yokohama, Japan. - Coppola, G., Bandinelli, R., Ciarapica, F.E., Dotti, S., Pinto, R., Resta, B., Rinaldi, R. (2014). Building sustainable supply chains in the Textile, Clothing and Leather Sectors. Proceedings of the XIX Summer School Francesco Turco The role of industrial engineering in a global sustainable economy, Senigallia, Italy, 9-12 September. - Gaiardelli, P., Pezzotta, G., Resta, B:, and Songini, L. (2013). Productservice portfolio configuration vs. economic and financial results: an empirical analysis in the Italian truck industry. Proceedings of the 1st International Conference on Serviceology (ICServ 2013), AIST Tokyo Waterfront, Japan, October Dotti, S, Resta, B., Pinto, R., Bandinelli, R., Rinaldi, R., Ciarapica, F.E. (2013). Practices for environmental sustainability in the fashion supply chain. Proceedings of the XVIII Summer School Francesco Turco The role of industrial engineering in a global sustainable economy, Senigallia, Italy, September. - Resta, B., Dotti, S., Pinto, R., and Gaiardelli, P. (2013). A Decision Making Process for Sustainability in the Textile Sector. APMS Penn Stater Conference Center, State College, Pennsylvania, USA, 9-12 September Dotti, S., Gaiardelli, Pinto, R., and Resta, B. (2013). ICT functionalities in the servitization of manufacturing. IFAC MIM '2013 Conference, Saint Petersburg, June Resta, B., Gaiardelli, P., and Martinez, V. (2012). A classification of Product-Service offerings: an empirical evaluation. Proceedings of the 5th EurOMA's International Forum on Service Operations Management The Future of Services in a Connected World, Cambridge (UK), September Dotti, S., Zanga, G., Gaiardelli, P. and Resta, B. (2012). A performance measurement system for the textile and clothing industry: the Performance Box. Annals of the University of Oradea - Fascicle of textiles, Leatherwork. International Scientific Conference "Innovative solutions for sustainable development of textiles and leather industry", Oradea (România), 1-2 June Powell, D., Resta, B., and Gaiardelli, P. (2012). Towards a framework for lean product-service systems. Proceedings of the 4th Production & Operations Management World Conference / 19th International Annual EurOMA Conference Serving the World, Amsterdam (the Netherlands), 1-5 July Powell, D., Bakås, O., Resta, B., and Gaiardelli, P. (2012). The Servitization of manufacturing: A methodology for the development of after-sales services. Proceedings of the APMS 2012 International Conference on Competitive Manufacturing for Innovative Products and Services, Rhodes (Greece), September Page 5/8 - Curriculum vitae of Resta Barbara

6 - Gaiardelli, P., Resta, B., Songini, L. and Pezzotta, G. (2011). Aligning the servitization level of a company with its organizational configuration. Proceedings of International Conference on Advances in Production Management Systems (APMS) Value Networks: innovation technologies and management, Stavanger (Norway), September Resta, B. and Gaiardelli, P. (2011). Organising for servitizing: a PSS provider s perspective. Proceedings of 4th EurOMA Service Operation Management Forum, Florence (Italy), September Songini, L., Gaiardelli P., Pezzotta, G. and Resta, B. (2011). Servitization strategy and performance measurement systems: evidences from Italian truck industry. Proceedings of 6th Conference on Performance Measurement and Management Control, Nice (France), 7-9 September Resta, B., Gaiardelli P., Pezzotta, G. and Songini, L. (2011). Configure the service network managing inter-firm relationships. Proceedings of 18th EurOMA Conference Exploring Interfaces, Cambridge (UK), 3-6 July Baglieri, E., Zambolin, E., Resta, B. and Karmarkar, U. (2011). The future of services: industrialization strategies in the accommodation industry. Proceedings of 2011 Naples Forum on Service Service Dominant logic, Network & Systems Theory and Service Science: integrating three perspectives for a new service agenda, Capri (Italy), July Resta, B. and Gaiardelli, P. (2010). Sustainable Product Service System: a conceptual framework. Proceedings of International Conference on Advances in Production Management Systems (APMS) Competitive and Sustainable manufacturing, products and services, Cernobbio (Italy), October Gaiardelli, P. and Resta, B. (2010). Key variables characterizing a sustainable PSS business model: evidences from literature. Proceedings of XV Summer School Francesco Turco "Sustainable Development: The Role of Industrial Engineering", Porto Giardino, Monopoli (Italy), September Gaiardelli, P., Resta, B. and Martinez, V. (2010). A new Product-Service offering taxonomy: an application to the Italian Truck Industry. Proceedings of 3rd EurOMA Service Operation Management Forum New Directions in Service Operations Management, Bath (UK), September Resta, B., Gaiardelli, P. and Pezzotta, G. (2009). Sustainable maintenance and repair services in the automotive industry. Quaderni della XIV Summer School Francesco Turco, Porto Giardino, Monopoli (Italy), September Book chapters Non-academic publications - Resta, B., Gaiardelli, G, and Pistoni, A. (2014). Life Cycle Analysis and Sustained Organisation Change in Auto Repair Shops. In Harris, H., S. Sandhu and S. McKenzie (Eds), Linking Local and Global Sustainability, The International Society of Business, Economics, and Ethics Book Series Volume 4, 2014, pp Gaiardelli, P., Pezzotta, G, Resta B and Songini, L. (2014). L approccio alla servitizzazione nei veicoli da lavoro, In: Business e servizi per i veicoli commerciali: il valore aggiunto. Corporate Vehicle Observatory Arval, No.5, ottobre 2014 pp Dotti, S., Resta, B., Pinto, R., Bandinelli, R., Coppola, G., Rinaldi, R., Ciarapica, F.E. (2014). Pratiche per la sostenibilità ambientale nelle industrie tessili, dell abbigliamento e del cuoio: il caso italiano (Practices for environmental sustainability in the Italian textile, clothing and leather Page 6/8 - Curriculum vitae of Resta Barbara

7 sector). Sistemi & Impresa, gennaio/febbraio, pp Songini, L., Pezzotta, G., Gaiardelli, P., Resta, B. (2014). Servizi e redditività, un binomio sempre vero? Esperienze dal settore del veicolo pesante (Services and redditivity: a real relationships? Experience from the heavy-truck sector). Sistemi & Impresa, gennaio/febbraio, pp Dotti, S., Resta, B., Ghisalberti, M. (2014). La digitalizzazione e la personalizzazione del campionario (Digitalisation and personalisation of the sample case). Technofashion, aprile, pp Gaiardelli, P., Pezzotta, G., Resta, B., Pinto, R. (2014). Migliorare la manutenzione attraverso I principi del Lean Thinking (Improving maintenance through Lean Thinking principles). LEADERSHIP&MANAGEMENT, Maggio/Giugno, pp Gaiardelli, P., Resta, B., Dotti, S., Pinto, R. (2014). Le sfide della servitizzazione: una lettura del fenomeno attraverso la mappatura dei servizi (Servitization challenges: understanding the phenomenon through service mapping). Sistemi & Impresa, giugno, pp Dotti, S., Resta, B. (2014). Riprogettare la logistica per ottimizzare il processo di stampa digitale (Logistics reengineering for digital printing). Technofashion, ottobre, pp Songini, L., Resta, B., Solerio, C., Gaiardelli, P. Il ruolo della servitization nel settore automotive (The role of servitization in the automotive sector). Sistemi & Impresa, dicembre, pp Resta, B., Dotti, S. (2014). La sostenibilità come elemento chiave di competitività e innovazione: l Osservatorio Tessile & Sostenibilità (Sustainability as a key driver of competition and innovation: the Textile&Sustainability Observatory). Technofashion, dicembre, pp Resta, B., Dotti, S., and Zanga, G. (2013). Il vero costo del design (The real cost of design). Technofashion, October. - Resta, B., and Dotti, S. (2013). Crescere con la sostenibilità Una nuova opportunità per il settore tessile (Growing with sustainability A new opportunity for the textile sector). Technofashion, September. - Dotti, S., Resta, B., and Pinto, R. (2013). Tracciare i processi produttivi tessili con la tecnologia RFId (Tracking textile production processes with the RFId technology). LogisticaManagement, April. - Dotti, S., Resta, B., and Gaiardelli, P. (2013). Migliorare la gestione della produzione con l MRP (Improving production management with the MRP). Technofashion, April. - Gaiardelli, P., Pezzotta, G., Resta, B., and Songini, L. (2012). La diffusione dei servizi nel settore dei veicoli pesanti: i risultati di un indagine (Service penetration in the truck industry: results from an empirical study). Sistemi&Impresa, December, Dotti, S., Gaiardelli, P., Resta, B., and Zanga, G. (2012). Un sistema di misura delle performance (A performance measurement system). Logistica Management, June, p Resta, B., Pistoni, A., and Gaiardelli, P.(2012). Creare valore con la sostenibilità del service nel settore automotive: il progetto officine sostenibili (Creating value with sustainability in the automotive aftersales services: the green workshop project). Sistemi&Impresa n.2, February, p Songini, L., Gaiardelli, P., Resta, B. and Pezzotta, G. (2011). La servitization nel settore del veicolo industriale: implicazioni, vantaggi e problematiche (The servitization in the truck industry: implications, benefits and problems). Economia & Management, 6, Resta, B. and Saccani, N. (2011). Sustainability of product/service (La sostenibilità del prodotto-servizio). ae parts & components, September. - Gaiardelli, P., Pezzotta, G., Resta, B. and Songini, L. (2010). Le determinanti dell efficienza (The determinants of efficiency). Parts, Page 7/8 - Curriculum vitae of Resta Barbara

8 Research reports October, pp Resta, B. and Gaiardelli, G. (2010). L officina si dipinge di verde (The workshop is painted green). Logistica e Management, April. - Gaiardelli, P., Resta, B., Pezzotta, G. and Songini, L. (2010). Controllo dell efficienza ed efficacia della rete post-vendita (Efficiency and effectiveness control of the after-sales network). Collana Rapporti ASAP Service Management Forum, Sezione Automotive. - Gaiardelli, P., Resta, B., Pezzotta, G. and Andreini, D. (2011). Il Customer Relationship Management: tra presente e futuro (The Customer Relationship Management present and future). Collana Rapporti ASAP Service Management Forum, Sezione Automotive. - Gaiardelli, P., Resta, B., Pezzotta, G. and Songini, L. (2011). Controllo dell efficienza ed efficacia della rete post-vendita (Efficiency and effectiveness control of the after-sales network). Collana Rapporti ASAP Service Management Forum, Sezione Automotive. - Gaiardelli P., Pezzotta G., Resta B., and Songini L. (2012). Focus Group Veicoli Industriali Rapporto 2012 (Truck Focus Group 2012 Report). Collana Rapporti ASAP Service Management Forum, Sezione Automotive. I agree to my personal data treatment according to the D.Lgs 196/03. Bergamo, July 2015 Page 8/8 - Curriculum vitae of Resta Barbara

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