Thank you for your interest in the post of Online Development Manager based in Vincent Square, London.

Transcription

1 RHS Recruitment RHS Garden Wisley Woking, Surrey, GU23 6QB Thank you for your interest in the post of Online Development Manager based in Vincent Square, London. To apply, please complete the RHS Application Form and send with your CV and a covering note highlighting how you match the knowledge, experience and skills requirements of the role to: recruitment@rhs.org.uk. Please ensure you attach a completed Equal Opportunities Form from the downloads section. Your application should arrive by 4pm on the closing date which is Friday 9 th January If your application is successful, you will hear from us within four weeks of the closing date. In order for us to use our resources as effectively as possible, we have had to take the difficult decision not to contact candidates whose applications are unsuccessful and therefore, if you do not hear from us within this period, please be advised that we have not been able to shortlist your application on this occasion. Thank you for your interest and we wish you every success in your application. Reg charity no /SC038262

2 JOB DESCRIPTION Job Title: Department/Division: Reports to: Location: Hours of Work: Direct reports: Job Purpose: Dimensions: Online Development Manager Digital Digital Director London / Wisley 35 per week, Monday to Friday Lead developer x1 Web producer x1 Online assistant x1 Web business analyst x1 (New) To drive the strategic and technical development of the RHS websites and lead a team of internal developers to build, continually enhance and support the sites, ensuring developments are delivered on time, to budget and specification. Provide technical leadership working closely with the editorial and marketing teams and other key stakeholders across the Society to develop the best possible platforms for RHS content, whilst maintaining the highest standards of quality. Working closely with the Digital Director to ensure that developments are appropriately scoped, documented and justified for delivery within the Society, both commercially and charitably. Liaise closely with the Digital Director and Leadership Team to ensure that developments are correctly prioritised and scheduled for delivery. Accountabilities: Managing the team and projects

3 1. Manage and grow a talented team of web developers and external contractors (as required) to develop and implement web applications in a multi-site, customer facing environment. 2. Manage resource allocation, and schedule and delegate tasks in order to ensure developments are delivered on time, to budget and specification, initiating corrective actions where necessary. 3. Participate in requirement gathering efforts as needed, liaising with key stakeholders, and ensuring that deliverables meet the needs of both internal clients and end users. 4. Maintain project responsibility throughout all phases, including specifications gathering, designing, implementation, testing and deployment. 5. Ensure that the needs of end-users (customers and content editors) are appropriately considered and represented in online developments by coordinating any appropriate user research, and maintaining systems and procedures for gaining user feedback. 6. Ensure project management process requirements are met including governance, reporting, communication and documentation appropriate to each development. 7. Work with the Digital Director to create and manage an RHS roadmap for digital development. Managing quality, testing and legal requirements 8. Performing root cause analysis on product and process deficiencies, and defining and implementing changes. 9. Oversee quality assurance and user acceptance testing for the website with an emphasis on cross browser compatibility and mobile device support 10. Develop, maintain and review quality assurance and user acceptance test standards. 11. Ensure that legal & regulatory requirements are met, and professional standards are applied to all RHS online developments, including data protection, disability discrimination and intellectual property laws. Managing best practice, communication, budgets and general management

4 12. Provide direction and leadership with regards to the team s processes, tools, and techniques and work with lead developers to define and implement code guidelines, and development standards. 13. Motivate and inspire your team in order to create a sustainable and loyal base adding value to the wider Society as a whole. 14. Work closely with other business areas as required (in particular IT development) to understand interdependencies and associated pipeline and priorities for projects. 15. Work in partnership with the IT operations team for general server operations, security issues, and optimization efforts. 16. Carry out tasks and initiatives assigned by the Digital Director. 17. Perform general management functions including participating in technical assessments, performance reviews, mentoring, hiring, training and other related duties as assigned. 18. Stay abreast of advancements and best practices in software development, content management, and web architecture. 19. Identify, Track, Document, and Schedule requested web changes. 20. Manage budgets & timelines for various digital marketing developments in conjunction with Finance team. 21. To adhere to current health and safety legislation and best practice in accordance with the Society s Health and Safety Policy Statement. 22. To undertake any other duties as may be reasonably required across all RHS sites including overnight stays as required.

5 PERSON SPECIFICATION Digital Development Manager KNOWLEDGE: ESSENTIAL: 1. Working knowledge of project management frameworks 2. Working knowledge of digital development processes including requirements gathering, design, QA, deployment strategies, and development tools and technologies 3. Base level knowledge of HTML, CSS, JavaScript, IIS, SQL Server, MySql, Web Services and other technologies and languages germane to the industry 4. Experience and knowledge of using a variety of CMS tools. 5. Good knowledge of trends in online and digital development 6. Draw from an in-depth knowledge and understanding of web standards, best practices, and emerging technologies 7. Understanding of online usability and quality standards 8. Knowledge of Office 2010/13 business applications DESIRABLE: 9. Knowledge of development tools such as Atlassian JIRA 10. Experience of Agile software development methodologies 11. Knowledge of and interest in horticulture EXPERIENCE: ESSENTIAL: 1. Experience of delivering high scale, high performance websites with complex integration needs, to time, budget and quality. 2. Experience of maintaining a productive workflow of multiple projects at once 3. Experience of working in collaboration with a wide range of stakeholders from different functions and levels of seniority. 4. Experience of building and managing internal development teams to deliver projects on schedule. 5. Relationship building of direct reports, project teams, stakeholders & internal customers. 6. Experience of managing project budgets to a value of 500,000 (incl. resources) DESIRABLE: 1. Experience of business analysis processes

6 SKILLS JOB COMPETENCIES ESSENTIAL: 1. Ability to communicate effectively in writing and orally at all levels within the Society. 2. Good personal organisation and time management to deliver work and objectives on-time while being conscious of dependencies on other people. 3. Ability to work under pressure and prioritise effectively when faced with conflicting objectives 4. Ability to use initiative to resolve issues as needed whilst effectively communicating decisions and seeking guidance as needed 5. Demonstrate a good problem analysis and problem solving expertise to address obstacles which may arise within projects from time to time 6. Possess good influencing skills to negotiate resources, decisions and/or outcomes in support of project delivery and day-to-day tasks. 7. Work effectively as part of a team and promote collaborative team working environments across different divisions within the Society. 8. Be able to manage and motivate the Digital development team, as well as project teams which may be formed from time to time.

7 JOB COMPETENCIES Planning (level 4) Able to plan and evaluate own work (plans have outcomes). Plans may involve others Change (level 2) Supports and communicates the need for change. Makes suggestions for changes within own and team role. Managing (level 4) Takes responsibility for and evaluates own work. Shows an interest in the work of and the needs of the team. Decisions (level 4) Decisions are consistent, thorough and systematic. Takes account of the impact of decisions on others. Teamwork (level 3) Works in a team as a leader or member. Supports and promotes teamwork. Communication (level 4) Encourages others to contribute ideas and points of view. Communication involves some negotiation and influencing of others. Commitment (level 4) Sets stretching goals to achieve own objectives. Focuses self and others on most important issues. Development (level 4) Shares own knowledge and information with others. Actively seeks out ways to gain wider or increasing experience, skills or knowledge. Customer Care (level 3) Actively seeks feedback on own/team performance and identifies opportunities to improve customer care within own role and/or team. Encourages and motivates self and others to exceed customer expectations Shaded areas indicate two/three RHS Competences that are particularly important for this role. They are addressed by the applicant, as part of the recruitment process. Numbers denote the level required on the RHS Competency Framework. 1=lower, 5=higher SKILLS - RHS MANAGEMENT COMPETENCES Leadership Measures an individual s ability to lead their team at the right level as defined in their job description. To engage and motivate their team, cascade the necessary messages and communications from the top, be approachable and listen, feedback the ideas and views of their team to their manager and take responsibility for the work of their team and encourage cross team working. Resources Measures an individual s ability to manage the resources within their control again, at the right level as defined in their job description. To understand what resources they have, to plan the use of these to meet team needs and objectives, to use them effectively and efficiently, to cut down on wastage of time, effort, cost etc, to review working practices and ensure they are appropriate and effective, to manage these resources when things change and to practice budgetary control. Updated: December 2014 HR Ref: 160