1 Trauma/Recon Sales Step by step guide to using the Smith & Nephew User Gateway (SNUG) Global Remote Access
2 Table of Contents Introduction...1 How Do I Get Access to SNUG?...1 Getting Started...1 Logging In...2 Security Questions...3 Unsuccessful Login Messages...3 Using SNUG...6 Using the Toolbars... 7 Signing Out of SNUG...8 SNUG User Guide for Sales 2
3 SNUG User Guide for Sales 3
4 Introduction Smith & Nephew User Gateway (SNUG) is a SSL VPN (Virtual Private Network) solution that provides users with seamless, secure remote access to Smith & Nephew network services and applications without the use of a FOB. SNUG provides simple and easy web access through a web browser. How Do I Get Access to SNUG? Smith & Nephew employees are given access rights automatically. If you received this guide as part of a roll-out announcement, you ready to start using SNUG. If you start SNUG and you get a message saying that you do not have permission to access resources, contact the Service Desk. Let them know that you are a Orthopedic Trauma/Recon sales representative and specify whether you are an employee or a 1099 and request to be set up. For more information, see the section, Unsuccessful Login Messages, in this guide. The Service Desk may ask for your manager s name and contact information, plus an from him or her, confirming that you are working for Smith & Nephew. Service Desk: (+1) Getting Started Starting SNUG is quite simple. First, you establish a connection to the internet. If you are at a hotel, open a browser window and follow their procedures to get on-line. Then open a new browser window and launch SNUG. To Start Open browser and verify your Internet Connection Open a new browser window On the address line type snsales.smithnephew.com Press enter An introduction page will appear as shown below. SNUG User Guide for Sales 1
5 Click Click here to log in. You may get a security warning such as the one below. For any security warning, click yes. It is okay to go to a secure trusted site. The security settings of your browser may cause these warnings to appear. Logging In Enter your the network User ID and password (the ID and password you use to access the SNSales Portal.) SNUG User Guide for Sales 2
6 Be sure that ORTHO_WEB is the realm from the drop down under Realm. *Realm is the domain where your user id is set up. Reps are set-up in the Ortho-Web domain. Click Login. If the logon was successful, the SNUG Home page will appear and a toolbar will appear on the upper right hand corner. If not successful, see the section on Unsuccessful Login Message. Do not close this window. See the section, Using SNUG, for tips for using the Home page and tool bar. Security Questions The first time you log into the system, you will need to complete three security questions. These questions will be presented to you to verify your identity should SNUG detect that your keystroke rhythm is significantly different from past logins. This prevents fraudulent access should your user ID and password become compromised. If you keep getting the security questions when logging in, call the Service Desk. Make sure that you remember your security questions and answers because you may need them again in the future. Unsuccessful Login Messages Instead of the Home page, you may get one of the following four messages. If you do, follow the instructions below the message to log on. If you have successfully logged in, you may skip this section and go directly to Using SNUG. 1) PLEASE CHANGE YOUR PASSWORD If your Network password has expired, you will see the window shown below: SNUG User Guide for Sales 3
7 Type in your old password. Type in your new password twice. Click the Submit button. IMPORTANT: This changes your network password. Make sure you remember this password. 2) YOU ARE NOT PERMITTED ACCESS TO RESOURCES or LOGON AUTHENTICATION FAILED BECAUSE If you get one of these messages, it usually means you are not correctly set up in a SNUG group. You should call the Service Desk, let them know that you are a Orthopedic Trauma/Recon sales representative and specify whether you are an employee or a They then will enrol you in the correct SNUG group. 3) CONNECTION ERROR If you get a message which includes the words connection error with the server has occurred, this can mean that your account has been locked from 3 unsuccessful password entries. Call the Service Desk, and let them know the message and ask them to unlock your password. They will ask you to verify that you have access privileges. 4) SESSION HAS EXPIRED, If you get this message, then your previous session may have been terminated unexpectedly. Close the browser window, open a new window, delete the cookies and files, and logon to SNUG Delete cookies and files by: A. On the Browser Menu, click on Tools and scroll to Internet Options B. Click Delete Cookies and then Delete Files SNUG User Guide for Sales 4
8 SNUG User Guide for Sales 5
9 Using SNUG You will get a Home page with a menu of web bookmarks (list of links) in your browser window. Do not close this window. You use this window to launch websites and applications provided by Smith & Nephew. You also use this window to sign out of SNUG To launch an application or web site, simply click the link of the application you want to use. For example: 1. Click on the POD link and a new window will open and automatically log you into the system. Close the window when you are finished using POD and the original SNUG home page will appear. 2. Click on the My Sales data link and a new new window will open and automatically log you into the system. Close the window when you are finished using My Sales Data and the original SNUG home page will appear. 3. Click on the Saleslife on line link and a new window will open prompting you to login to saleslife online. Log into sales life. Once you are finished using Saleslife Online, close the window to return to the SNUG home page. Depending on the application and Smith & Nephew security policies, you may be required to sign in using your NETWORK user ID and password. Example of Sales SNUG Home Page with web bookmarks. SNUG User Guide for Sales 6
10 Using the Toolbars SNUG has two types of toolbars that are similar. They are the Juniper Toolbar and the Home Page Toolbar. They are explained below. Juniper Toolbar You will see this toolbar if: 1. you are logging into SNUG 2. you click on one of the bookmarks located on HOME page (and leave the Home page) Juniper Toolbar Icons Below is a table describing the functionality of each icon that you may see. Button Name Button Description Reposition toolbar Moves the standard toolbar to either side of the page Juniper Icon Expand and Collapse for session window Help Sign out This returns you back to the HOME page. Collapses and expands the session or window toolbar Launches the secure gateway Help in a separate window Signs you out of the current secure gateway session *IMPORTANT: As a toolbar appears on each window that you open, do not click the sign out icon until you are ready to sign off completely. -7- Home Page Toolbar By default, the Home Page toolbar is displayed only on this page at the top right top of the page. You will see this toolbar once SNUG connectivity is established. Home Page Toolbar Icons Below is a table describing the functionality of each icon that you may see. SNUG User Guide for Sales 7
11 Home Button Name Button Description Client Apps User Preferences Help Sign out Returns the browser window to the secure gateway s home page You do not need to click on this icon unless instructed by the service desk The preferences are pre-selected for you. We highly recommend you do not change these settings, or the Service Desk may not be able to assist you. Launches the secure gateway Help in a separate window Signs you out of the current secure gateway session *IMPORTANT: As a toolbar appears on each window that you open, do not click the sign out icon until you are ready to sign off completely. Signing Out of SNUG When signing out SNUG it is important that you click the icon indicated to the right to ensure that your remote access is properly terminated You will see the window below. For convenience, add this page as a favorite to quickly access SNUG in the future. If you had logged on previously, and now you cannot log into SNUG, you may have accidentally closed the Home page before signing out. See Unsuccessful Login Messages for instructions to fix SNUG User Guide for Sales 8
12 Contacting the Service Desk If you have further problems accessing or using your new SNUG service, please contact the Service Desk on (+1) IMPORTANT: Please capture a screen capture of the error message when it occurs and before calling the service desk: This will assist in faster problem solving. Do these 4 steps: 1. Open a new Word document 2. Use Press the 2 keys simultaneously: [ alt ] [ print scrn ] 3. Paste by pressing simultaneously: [ Ctrl ] [ V ] in a word document and save. 4. Call the Service Desk, inform them of the error and ask for instructions to send the screen capture. SNUG User Guide for Sales 9
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