QUALITY MANAGEMENT SYSTEM FOR LICENSED MENTAL HEALTH COUNSELORS AND OTHER BEHAVIORAL HEALTH PROFESSIONALS IN THE MILITARY HEALTH SYSTEM
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1 QUALITY MANAGEMENT SYSTEM FOR LICENSED MENTAL HEALTH COUNSELORS AND OTHER BEHAVIORAL HEALTH PROFESSIONALS IN THE MILITARY HEALTH SYSTEM Presentation to the Institute of Medicine Robert C. Saunders, Ph.D., Research Scientist
2 Outline Provide examples of structure, process, and outcomes in high-performing quality management systems Identify some challenges associated with these measures and future directions in measurement 2
3 Structural Measurement NCQA s MBHO Accreditation Program Survey and site-review Plans are evaluated on 5 Standards Quality Management & Improvement Utilization Management Credentialing & Re-credentialing Members Rights & Responsibilities Preventive Health Elements/factors, rated on a 5-point scale Population-based approach QIA evaluation and Preventive Health functions are unique to MBHO Accred. 3
4 Accreditation Example QI7: Clinical Practice Guidelines Element A: Adopting Guidelines Adopt guidelines on at least 2 conditions Establishing clinical basis for guidelines Reviewing & updating at least every 2 yrs Distributing to appropriate providers Element B: Performance Measurement Annually measured performance against at least 2 important aspects of each guideline Similar process for other standards 4
5 Structural Measurement (cont) Patient-Centered Medical Home Recognition Program Uses a review process similar to that for accreditation, but focused at the practice-level and generally off-site Next version of standards (2011) will address behavioral health & primary care integration Evidence of good care management/planning for 3 conditions, one must be in behavioral health NCQA contracts with HRSA, Military Health Service, Navy Minnesota s Diamond Project Placing care management in primary care settings Depression care management fee 5
6 PCMH 2011 (6 standards/25 elements) 1. Access/Continuity Access Medical Home Responsibilities CLAS Practice Team 2. Identify/Manage Patient Populations 3. Plan/Manage Care Care Management Medication Management/ E-Prescribing 4. Self-Care Support 5. Track/Coordinate Care Test/Referral Tracking Facilities 6. Performance Measurement/ Quality Improvement Measures of Performance Patient Experience Quality Improvement Reporting 6
7 Process Measurement HEDIS measures are an important component of Health Plan accreditation and quality improvement activities Behavioral health measures in HEDIS Antidepressant medication management Follow-up care for children prescribed ADHD medications Follow-up after hospitalization Mental health utilization NOT used for MBHO Accreditation Identification and Initiation & Engagement in treatment for AOD dependence treatment 7
8 % meeting criteria Data Example Commercial Health Plans, AMM Acute Phase Source: NCQA, State of Health Care 2009 Most HEDIS BH performance measures are low-and-flat AMM Continuation Phase Calendar Year 8
9 Moving Forward on Process At NCQA Re-evaluation of the BH measures this year (3-year cycle) NCQA is developing measures under federal contracts on: Schizophrenia in ambulatory settings (Medicaid) Inpatient psychiatric hospital care Exploring opportunities to measure quality for depression and PTSD Minnesota s Diamond Project Measures for periodic screening, follow-up 9
10 Process Measurement Challenges Claims-based v. chart-based v. survey Availability, accuracy, detail, cost, ease Timing of measures New episodes/cases v. caseload Professional turf/responsibility issues Reimbursement/policy issues Efficacy v. effectiveness research A lot of the former (controlled research), not a lot of the latter (in real world practice) Often not strong links or body of research connecting process to outcomes 10
11 Challenges (Cont.) NCQA explored PCP-perceived barriers to use of standardized screening with the PHQ-9 for depression PCP s didn t consider follow-up necessary Don t believe they are responsible for ensuring completed referrals Who s available for referrals? Ethics of screening/assessment when services not available Perception that documentation takes time 11
12 Outcomes Measurement Generally not collected on a routine basis When collected, it is often in a way that cannot be aggregated or used for management/improvement HOS is one example that does collect this Agreement on measurement tools There s not a HbA1c for most mental health conditions Where there is agreement, seldom routine use, data capture, use, and/or feedback 12
13 Moving Forward on Outcomes Moving to individual-level collection and analysis, especially with EMR/EHR s Collection and feedback of clinical outcomes in close to real time with clinicians Contextualized Feedback System (Bickman & Riemer; New York State OMH) 13
14 Follow-up Questions Robert C. Saunders
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