Dover Financial Advisers Pty Ltd

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1 Dover Financial Advisers Pty Ltd Financial Services Guide 10 June 2015 Version 1 Your Adviser Paul Feeney Dover Authorised Representative Number Map My Plan Pty Ltd Dover Corporate Authorised Representative Number Level 1, 164 Brisbane Street Ipswich, QLD Dover Financial Advisers Pty Ltd Australian Financial Services Licence (ASFL) ABN Tulip St, Cheltenham, VIC 3192 PO Box 68, Sandringham, VIC 3191 Telephone: (03) Fax: (03)

2 The purpose of this financial services guide This financial services guide (FSG) is designed to assist you in deciding whether to use the services we offer. It can also help answer any questions you may have about: 1. Who we are 2. What documents you may receive from us 3. Our services 4. Working with us 5. How we are paid 6. Your responsibilities 7. Our privacy policy 8. How disputes are resolved 9. Compensation and insurance arrangements 1. Who we are: Your Adviser and Dover Financial Advisers Pty Ltd This FSG has been authorised for distribution by Dover Financial Advisers Pty Ltd (Dover). Dover is the holder of the Australian Financial Services Licence. Your adviser is Paul Feeney. Paul has been authorised by Dover to provide the financial services outlined in this FSG. Paul is employed by Map My Plan Pty Ltd (MMP) which means MMP is a corporate authorised representative of Dover. You can contact either Dover, Paul or MMP at any time via the details on the front page of this FSG. 2. What documents you may receive from us When you provide sufficient personal and financial details in our online advice program (we ll call this Map My Plan ), you ll receive personal advice. We ll do this every time you update, add or change the information to ensure the advice we provide you reflects your current situation. Other than this FSG, we won t be providing you with any other documents. We don t provide specific product recommendations or referrals so there won t be any conflicts with the advice we provide, and you won t receive any product information (usually called a product disclosure statement).

3 3. Our services Both Paul and Map My Plan are authorised to provide you with the following services: Personal financial planning Investments (shares, cash and managed investments) Superannuation (including self-managed superannuation) Life and general insurance Debt management Budget and cash-flow management Retirement planning You can choose when and where to receive advice on any or all of these, as your needs arise. 4. Working with us Sign up with Map My Plan to get started. Once registered, you will need to enter a range of personal and financial details. The more information you provide, the more appropriate and relevant the advice will be. Some questions ask for lots of information and it may take time to gather it. To assist you with this process, have your personal and financial records ready, such as your current superannuation account details, mortgage and credit card statements. Once you have entered sufficient information you will be able to generate a statement of advice. We ll call this your financial road map because it provides you with the directions you need to achieve your goals. We ll help you navigate by ing you regularly, quarterly if you like, to check if you ve acted on the advice, whether anything has changed or if you need more help. There is additional information within Map My Plan in case you have questions or would like more information about any of the advice or concepts used. Using an electronic device such as your phone, tablet or computer, you can access your financial road map anywhere, anytime. If your device permits, you can also print your road map off. 5. How we are paid Currently, Map My Plan is free. There are no fees or charges for you to pay. This means you will not have to pay for the preparation of your financial road map, or any changes you make (and you can make as many changes as you like). If this changes in any way, you will be notified in writing with plenty of time to decide whether or not you want to stay with Map My Plan. No goodbye fee will be charged at any time. Map My Plan does not recommend specific products. We only provide advice. Because of this we do not receive any fees, commissions or benefits from Dover, or anyone who manages investments or offers products.

4 In case this changes in the future, we ve provided details about potential fees, commissions and charges in the Appendix of this FSG. 6. Your responsibilities We rely solely on you to keep your personal and financial information up to date in Map My Plan. If you don t, the advice we have provided might not be in your best interests. It would be like trying to navigate towards your financial goal with the wrong map and you might not get there as quickly as you otherwise could. You have the right not to provide us with personal information. However, without this information, or if it s inaccurate, your financial road may not be appropriate for your needs, objectives and financial situation. We also think it s not a good idea to navigate with information which is out of date. The same applies to your financial road map. If your circumstances have changed, such as being made redundant from your job, then you shouldn t use your road map until you ve updated details in Map My Plan and generated a new one. It s a good idea to review everything you ve entered in Map My Plan at least once every six months. This is largely because things change constantly which are outside of our control, such as interest rates which may impact your mortgage repayments or how much tax is taken from your income and superannuation. You should know that if you decide to go your own way and not follow our advice, then we can t be responsible for anything that happens down the road. 7. Our privacy policy We take your privacy very seriously and therefore handle and store your information in accordance with the privacy laws and other legislation such as the Corporations Act. You can request access to the information your adviser, Map My Plan or Dover holds about you at any time to correct or update. For a copy of Dover s Privacy Policy visit If you are not satisfied with our approach to privacy you are entitled to contact the Office of the Privacy Commissioner who may investigate any complaints you may make. We are also required under the Anti-Money-Laundering and Counter-Terrorism Financing Act to confirm your identity before providing financial advice. This checked each time you visit Map My Plan by entering your unique login and password. If you suspect any problems you should reset your password immediately and contact us with any issues. 8. How disputes are resolved If you have a complaint about the advice or services provided to you, then contact us using the details in this Guide. We will try to resolve your complaint quickly and fairly. If this does not resolve your complaint, put your complaint in writing addressed to: Dover Compliance at PO Box 68, Sandringham, Victoria, 3191

5 Your complaint will be objectively considered and discussed with a view to being settled as soon as possible. If your complaint is not resolved to your satisfaction, you have the right to complain to the Financial Ombudsman Service (FOS) at: GPO Box 3 Melbourne VIC 3001 Phone: Fax: Website: The Financial Ombudsman Service is free of charge. However, there are some limits on the size of claims that can be handled by FOS. For details of the current limits, please go to the FOS website. You may also contact the Australian Securities & Investments Commission (ASIC) on freecall infoline to make a complaint and obtain information about your rights. 9. Compensation and insurance arrangements Dover has professional indemnity insurance which covers retail clients for losses connected to any breach of the Corporations Act or other law by your Adviser, Dover or other relevant persons such as former employees.

6 Appendix Possible fees and other charges Dover may receive a monthly payment from your Adviser but does not receive any other payment from any person for the advice you receive. If any commission is paid to Dover it would be passed on to your Adviser. If we charge you any fees for the advice we provide, you will receive plenty of notice so you have enough time to decide if you want the advice before it s created. As we said earlier, there is no goodbye fee if you decide not to take up our offer of advice. Your Adviser is employed by Map My Plan (the corporate authorised representative in this FSG) and may be paid a salary or receive profit share from fees and commission paid to Map My Plan from third parties who do not operate within financial services. Ongoing advice and service fees We may charge an ongoing fee (we call this the annual subscription fee) for using Map My Plan. The cost will depend on things like the number of subscribers paying to use the service. We d like to ensure you understand that your Adviser does not receive: Either upfront or ongoing commissions from managed fund investments, life companies and brokers A benefit for referring you to other specialist services Other benefits from product providers such as hospitality or sponsorship to attend conferences. You should also know that our advice to you is not influenced in any way by the: Payment of staff salaries, or The provision of accounting services and other business services. Any questions? Our website, has a list of questions and answers which may help. If not, contact us using the details in this FSG.

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