Building the business case for continuity and resiliency

Size: px
Start display at page:

Download "Building the business case for continuity and resiliency"

Transcription

1 Global Technology Services Research Analysis Risk Management Building the business case for continuity and resiliency The economics of IT risk and reputation and their importance to business continuity and resiliency professionals Implications of the IBM Global Study on the Economic Impact of IT Risk

2 2 Building the business case for continuity and resiliency Contents 2 Introduction 3 Benchmarks for business cases 6 The state of business continuity today 9 An action plan for business continuity professionals 10 How IBM can help 11 About the study Each business continuity specialist answered detailed questions about the types of failures their organization experiences and the causes of these failures. Their responses, featured in this analysis report, can give you the benchmark data you need to add depth and breadth to your existing IT risk management strategy, demonstrate the business importance of IT continuity and resiliency and, ultimately, build the business case that can help justify the budget and resources you need for success. Introduction The days when continuity professionals focused exclusively on getting computers up and running after a major disaster are over. Continuous availability is now a requirement of enterprise-wide business continuity and resiliency practices. Prevention, not reaction, is the focus and disaster recovery is just one part of the picture. As a result, today s continuity and resiliency professionals have a vastly expanded scope of responsibilities including ensuring system viability and compliance, evaluation of vendors, data backup and storage, managing budgets and setting priorities, to name just a few. No matter which responsibility you are attending to on any given day, you need keep an eye on cost. According to continuity and resiliency respondents to the IBM Global Study on the Economic Impact of IT Risk, business and IT disruptions that result from IT failures will cost an organization $19.5M over the next 24 months. Building the business case for improved continuity and resiliency efforts has been difficult, because detailed benchmark time and cost data has not been available until now. The IBM Global Study on the Economic Impact of IT Risk is among the largest of its kind, surveying a total of 2,316 IT professionals, 1,069 of them business continuity specialists. Threats and their costs To aid respondents in identifying the types of threats that cause business and IT disruptions and the types of costs that result from these threats the IBM Global Study on the Economic Impact of IT Risk provided a list of common threats and cost categories for IT professionals to consider. Respondents were asked to evaluate: Six common threats 1. Human error 2. IT system failure 3. Cyber security or data breach/theft 4. Third-party failure to continuity or IT security 5. Data loss from backup or restore failure 6. Natural or manmade disasters Six common categories of costs 1. Reputation and brand damage 2. Lost productivity due to downtime or system performance 3. Lost revenue due to system availability problems 4. Forensics to determine root causes 5. Technical support to restore systems 6. Compliance and regulatory failure costs

3 Risk Management 3 Benchmarks for business cases The business case for improved continuity and resiliency is built upon one proven truth that continuity and resiliency efforts have a business value that go far beyond the back office and affect everything from employee productivity to corporate and brand image. It makes good financial sense, then, to invest in designing robust continuity and resiliency protections into IT systems up-front, rather than paying to mitigate and correct failures when they happen. Here is what your continuity and resiliency peers have to say about costs, causes and risk factors, as revealed in the IBM study. When combined with the $19.5M potential price tag for mitigating and correcting failures as they happen, these findings can provide the concrete proof points that previous business cases have been lacking. The cost of disruptions by time Common sense dictates that the longer a business or IT disruption lasts, the more it costs. There is more to be learned from disruption duration, however. Business continuity and resiliency respondents have varying opinions on what constitutes a minor, moderate and substantial disruption, which may be a reflection of the sophistication of their organization s risk management strategy and accepted industry levels of tolerance, along with personal experience. (see Figure 1.) Along with assigning a specific amount of time to minor, moderate and substantial business and IT disruptions, respondents also assigned a cost figure for the next 24 months. Business continuity and resiliency professionals said they anticipate spending $1,022,000 on minor disruptions, $4,340,000 on moderate disruptions and $14,130,000 on substantial disruptions. While the cost of substantial Minor, moderate and substantial disruptions by time Minor disruption extrapolated = 19.4 mins 2 hrs 2% 4hrs 1% 60 mins 9% 30 mins 16% 10 mins 38% 1 day 25% 1 min 33% Moderate disruption extrapolated = 1.9 hrs 2 days 2% 1 min 2% 1 day 6% 10 mins 14% 4 hrs 19% 2 hrs 16% Substantial disruption extrapolated = 7.6 hrs 2 days 22% 60 mins 18% >2 days 5% 30 mins 32% 10 mins 1% 30 mins 5% 60 mins 8% 2 hrs 9% 4 hrs 25% Figure 1. The variation between business continuity and resiliency respondents definition of minor, moderate and substantial disruptions may reflect industry risk tolerances and personal experience.

4 4 Building the business case for continuity and resiliency Financial impact by cost category Rounded to nearest thousand Reputation and brand damage $31,000 $477,000 $5,252,000 $5,760,000 Lost productivity Lost revenue Technical support to restore systems Cost of forensics to determine root cause Compliance or regulatory failure $289,000 $1,693,000 $2,002,000 $41,000 $434,000 $413,000 $825,000 $1,295,000 $2,533,000 $206,000 $738,000 $1,437,000 $2,381,000 $52,000 $174,000 $1,437,000 $1,662,000 $3,983,000 $2,708,000 $3,183,000 Minor disruption Moderate disruption Substantial disruption Total Figure 2. Business continuity and resiliency professionals were asked to assign IT failure costs to six common categories. Reputation and brand damage is the most expensive category overall, and the most expensive for events of substantial duration. disruptions proves the wisdom of common sense, it is important that continuity and resiliency professionals not ignore the 28 percent of costs resulting from minor and moderate disruptions, especially since minor and moderate disruptions occur more frequently and can be easier to prevent. Costs by category The IBM study also asked business continuity and resiliency professionals to report on the cost of IT failures by assigning a dollar figure to each of six common cost categories, which were then cross-referenced to disruption duration. As seen in Figure 2, the most expensive category overall is reputation and brand damage, followed by lost productivity and lost revenue. The most expensive category for events of minor duration was technical support. Lost productivity was the most expensive category for moderate duration events, and reputation and brand damage for major duration events.

5 Risk Management 5 It is interesting to note that lost revenue, the third most expensive category overall, was not among the cost leaders by event duration. This does not mean that costs attributed to lost revenue are unimportant; in fact, the opposite is true costs attributed to lost revenue can be significant during any duration of IT failure. When lost revenue is combined with other business costs (reputation and brand damage, lost productivity and compliance and regulatory failure), these business costs represent a full 75 percent and $14.5M of the total costs incurred, further reinforcing the business case. Business continuity today is all about continuous availability and proactive techniques to protect that availability, no matter what happens. Paige A Poore, Director, Worldwide IBM Business Continuity Why disruptions happen: IT risk factors No examination of the costs of IT failures would be complete without answering the question, What is causing these failures? Figure 3 shows the results of continuity and resiliency professionals rating six common IT risk factors by economic impact, reputational impact and likelihood. Human error is the single most frequent cause of business and IT disruptions, with the most significant economic impact. This is true both within the IT department and among general users. Human error is also the cause of 82 percent more reputational damage than continuity and resiliency professionals anticipated. IT risk factors that cause failures On scale of 1-7, with 7 representing most impact or highest likelihood Human error IT system failure Cyber security breach or data breach/data theft Third-party IT systems or security failure Data loss from failed backup/restore Natural or manmade disasters Economic impact Reputational impact Likelihood Figure 3. Human error is the IT risk factor with the largest economic impact and highest likelihood of occurring, according to business continuity and resiliency participants in the IBM Global Study of the Economic Impact of IT Risk

6 6 Building the business case for continuity and resiliency The single best way to prevent human error is to apply automation across the enterprise. This can take the form of virtualization, managed backup and cloud delivery of system resources, software and data. Automated backup for individual users and cloud delivery of software and data can also help reduce business and IT disruptions due to lost or improperly coded data not to mention potentially reducing technical support costs. IT system failure ranks second among continuity and resiliency respondents to the IBM Global Study of the Economic Impact of IT Risk, both for likelihood of occurrence and reputational impact. Number one for reputational impact is natural or manmade disasters, while the same disasters rank at the bottom of the list for economic impact and likelihood. The dichotomy between the reputational, economic and likelihood scores for disasters is a good example of why it is important to include all three aspects in the analysis for your business case. News sources are quick to report major problems with an organization s IT systems, whether related to a big storm or a large system failure, leading to disasters being perceived as having high reputational impact. Because disasters are infrequent occurrences for any individual organization, however, they may require less of the budget than has been allotted to them in the past. The state of business continuity today There has been a major shift in the focus of business continuity and resiliency efforts in the past few years. No longer is the focus on disaster recovery and reacting to problems quickly. Now, disaster recovery is just one part of the larger continuity and resiliency picture, and the focus has shifted from reactive to preventive. Many organizations business continuity and resiliency programs still have a way to go, however. Only 20 percent of continuity and resiliency professionals say that their business continuity management program or activities are fully mature, while 13 percent were unable to determine maturity. Reputation and brand damage is the single highest continuity and resiliency cost category, but only 35 percent of continuity and resiliency professionals say their organization s leaders recognize that IT risks affect brand image. Strategy is essential Every mature continuity and resiliency program needs a strong and consistent strategy. Yet only 17 percent of respondents have a formal strategy that is applied across the enterprise, and 29 percent have no strategy at all. While creating or strengthening your continuity and resiliency strategy can be challenging, there are tools that can help smooth your way. One such tool is the IBM Business Continuity Index. The Index guides you through a series of online questions about your organization s current continuity and resiliency efforts, and provides you with an analysis of which areas of your business continuity strategy are mature and highlights items on which you may want to focus more attention. Matching IT threat perception to reality Making sure that your organization s continuity and resiliency strategy and business case are based on fact-based reality, rather than perception, is critical input for both your business case and your strategy.

7 Risk Management 7 Mapping perception and reality to evaluate IT threat significance Perception Perception Reality Perception Reality Rank by economic impact Rank by likelihood Threats that caused disruptions Rank by reputation impact Threats that damaged reputation OVERALL THREAT SCORE More significant Human error IT system failure Cyber security breach/ data theft Data loss Third-party failure Natural/manmade disaster 1=Highest rank or rate of occurence 6=Lowest rank or rate of occurence Less significant Figure 4. By comparing continuity and resiliency respondents rankings of various IT threats to the actual frequency of occurrence of each threat provides a truer picture of threat importance. As seen in Figure 4, the six common IT threats are mapped by their perceived economic impact, likelihood and reputational impact, along with the frequency at which the threats actually caused disruptions and damaged reputation over the past 24 months. This mapping confirms human error and IT system failure as the top two IT threats. At the same time, the mapping highlights the significant divide between the perceived reputational impact of natural and manmade disasters and actual threat score. The rise of third parties Third party contributions to a wide variety of an organization s business functions continue to increase. Along with their positive contributions, third parties also bring new IT risks. With organizations forming larger and more connected macrocosms of partners, vendors, suppliers and consultants, requiring these third parties to provide the same level of IT risk mitigation as the organization enforces internally will become more and more critical.

8 8 Building the business case for continuity and resiliency Today, the worst dangers are still the fullblown disasters, but the biggest threats are the commonplace events like human error and system disruption. Laurence Guihard-Joly, Global General Manager, IBM Business Continuity and Resiliency Services IT risks affect reputation Corporate and brand reputation is an organization s lifeblood, and IT now has a significant role to play in protecting it. According to the IBM Global Study on the Economic Impact of IT Risk, continuity and resiliency professionals reported that system failure is the IT threat that has had the greatest impact on reputation over the past 24 months. Amplifying this finding is the fact that, according to data collected during the 2012 IBM Global Study of Reputational Risk and IT, reputational damage is the most long-lasting damage an organization can incur, taking six months or more half an annual report period to recover from. The threat of IT system failure can be mitigated by adequate planning and frequent testing, along with automation of tasks such as backup and updating of operating systems and software. Your score 129 out of 200 Evaluate your reputational risk practices When it comes to IT risks impact on reputation and brand image, is your organization exposed, aware, or capable? The IBM Reputational Risk Index can help you find out. Answer a few questions, and this quick and easy online tool gives you an overview rating of your reputational and IT risk management efforts, along with scores in key reputational and IT risk management categories and suggestions for improvement. Outsourcing as a positive force Outsourcing and consulting are becoming ever more important resources for robust business continuity and resiliency. The reason IT departments are seeking outside help is clear: they need additional skills, bandwidth or both. This is evidenced by the 49 percent of continuity and resiliency respondents who said their organization had failed an external or internal audit. At the time of this study, 34 percent of respondents were outsourcing their business continuity management activities, with a further 18 percent saying they are likely to do so in the next 18 months. Outsourcing and consulting are also more attractive than ever, thanks to a widening variety of options that can be matched to an organization s specific needs ranging from strategy and planning workshops to evaluations and consulting to full outsourcing.

9 Risk Management 9 An action plan for business continuity professionals Becoming the voice for the economic and reputational impact of IT risk is a win-win opportunity for you and your organization. Your organization gains a valuable new perspective through which to filter IT risk strategy and tactics, while you can become known as the technology person with an eye on the bottom line which almost always means increased visibility. Based on the findings of this study, IBM offers six action steps to help you make the case for business continuity and resiliency spending and achieve measurable results. Some of these are recommendations we have made over the past five years of studying IT risk and issuing reports. Others are based on the fresh insights and deeper data from this study. With both we hope to help you elevate the discussion of continuity and resiliency in your organization, as well as give you essential information on reputational risk and human error that you can take forward to your leadership. Carry the reputational risk message to corporate leaders Up to two-thirds of study respondents believe that their organizational leaders do not realize that business and IT disruptions can damage reputation and brand image and that those damages carry a hefty cost. Help these leaders understand the reputational consequences of IT failures and, in the process, elevate yourself and your peers as IT professionals who protect this valuable corporate asset. Build a business case for IT investments With the convincing evidence that more than 75 percent of the costs associated with IT failures are attributable to reputational damage and business performance, you now have a fact-based foundation on which to build a business case for funding continuity and resilience. Finance and business unit executives are used to being presented with budget requests in terms of projects and costs. Take a different approach. Make the connection between continuity-related spending and quantifiable business objectives, such as increasing productivity and revenue and protecting reputation and brand value. Develop metrics for IT risk mitigation To support your business case going forward, develop metrics that connect the results of risk mitigation initiatives to improved business outcomes. Admittedly, this is harder than it sounds, because it is difficult to measure the outcome of prevention or doing things better and faster. One strategy is to take an outside in approach by first identifying the business objectives your leadership wants to achieve and then determining what to measure and how, so you can see the results of your mitigation efforts. Reduce the potential for human error Human error is the leading cause of business and IT disruptions. Be proactive by evaluating automation solutions in the context of reducing the potential for human error rather than reducing IT costs. For example, automating backup across all user and server platforms can address a range of human errors that can lead to data loss from incorrectly configuring backup software to forgetting to run backups or even losing a notebook PC.

10 10 Building the business case for continuity and resiliency Address collaboration Of the continuity and resiliency professionals surveyed, 41 percent say that collaboration between various functions within the organization to support business continuity management is poor or nonexistent. As technologies grow more complex and IT risk domains overlap, collaboration is particularly critical. Look outside for help Collaborating with outside experts who have a different perspective can help you bring new thinking to old problems and identify new issues that are emerging along with new technology. IT consultants can help you determine a strategy for IT risk mitigation and develop an implementation plan, plus assist with building a business case. Consultants can also help organizations determine what components of business continuity and resiliency can be addressed more effectively by an IT services provider that has more extensive skills, resources or technology. For smaller organizations that find it difficult to secure skilled specialists, or industries such as healthcare where IT departments are relatively compact, using managed services for all of an organization s business continuity management may be a good choice. How IBM can help When planned and implemented effectively, business continuity strategy and management can become a vital competitive advantage. When you protect against and mitigate risks successfully, you can enhance brand value in the eyes of customers, partners and analysts. Further, your organization can better attract new customers, retain existing customers and generate greater revenue. To get an overall picture of the risks to your business, you can start with an IT Risk Management Workshop. IBM consultants will collaborate with you to provide a holistic assessment of risks across multiple layers of your business: your processes, technologies, applications and data as well as your physical IT infrastructure and facilities. A Continuous Operations Risk Evaluation (CORE) Workshop can help determine your organization s ability to provide continuous business operations. To help you address enterprise-wide resilience, our IBM SmartCloud Resilience Services offer on-demand, cloud-based managed services that can help you cost-effectively protect data, applications and operations from downtime and quickly restore data and operations should a disruption occur.

11 Risk Management 11 About the study The IBM Global Study on the Economic Impact of IT Risk is the largest independent research study conducted to date to measure the financial and reputational consequences of business or IT disruptions caused by business continuity or IT security failures. The study a follow-on to the 2013 IBM Reputational Risk and IT Study was sponsored by IBM and independently conducted by Ponemon Institute in July Participation was limited to IT professionals whose job focus is either business continuity, IT security or both, with decision-making or performance-related responsibilities. For this research analysis, only responses from business continuity professionals have been included in the data. Total business continuity respondents: 1,069 Location (35 countries) Company sizes (employees) Latin America 6% 69 Asia Pacific 16% 165 North America 51% 546 More than 75,000 4% 25,001 to 75,000 9% 10,001 to 25,000 15% Less than 500 8% 500 to 1,000 15% Europe/Middle East 27% 283 5,001 to 10,000 26% 1,001 to 5,000 23% All others 24% Industries Banking 15% Job titles Administrative 2% Contractor 2% Staff/technician 9% C-level executive 4% Executive/VP 7% Energy and utilities 5% Public sector 14% Supervisor 19% Director 23% Consumer goods 7% Manufacturing 8% Healthcare 8% Retail 10% IT and technology 9% Manager 33% The IBM Global Study on the Economic Impact of IT Risk, independently conducted by Ponemon Institute, and published September 2013, gathered information from 1,069 business continuity and resiliency professionals.

12 For more information To learn more about how IBM can help you protect your organization by strengthening business continuity and resiliency, contact your IBM representative or IBM Business Partner, or visit the following website: ibm.com/services/continuity Join the business continuity conversation To learn more about the IBM Global Study on the Economic Impact of IT Risk, visit: ibm.com/services/riskstudy IBM Business Continuity Index ibmbusinesscontinuityindex.com IBM Reputational Risk Index ibmriskindex.com Copyright IBM Corporation 2014 IBM Global Technology Services Route 100 Somers, NY Produced in the United States of America January 2014 IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at Copyright and trademark information at ibm.com/legal/copytrade.shtml The content in this document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED AS IS WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON- INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. All data in this paper is from the IBM Global Study on the Economic Impact of IT Risk, unless indicated otherwise, and is presented in U.S. dollars. Please Recycle RLW03026-USEN-01

The economics of IT risk and reputation

The economics of IT risk and reputation Global Technology Services Research Report Risk Management The economics of IT risk and reputation What business continuity and IT security really mean to your organization Findings from the IBM Global

More information

Virtualizing disaster recovery using cloud computing

Virtualizing disaster recovery using cloud computing IBM Global Technology Services Thought Leadership White Paper January 2012 Virtualizing disaster recovery using cloud computing Transition your applications quickly to a resilient cloud 2 Virtualizing

More information

Using the cloud to improve business resilience

Using the cloud to improve business resilience IBM Global Technology Services White Paper IBM Business Continuity and Resiliency Services Using the cloud to improve business resilience Choose the right managed services provider to limit reputational

More information

IBM Analytical Decision Management

IBM Analytical Decision Management IBM Analytical Decision Management Deliver better outcomes in real time, every time Highlights Organizations of all types can maximize outcomes with IBM Analytical Decision Management, which enables you

More information

Taking control of the virtual image lifecycle process

Taking control of the virtual image lifecycle process IBM Software Thought Leadership White Paper March 2012 Taking control of the virtual image lifecycle process Putting virtual images to work for you 2 Taking control of the virtual image lifecycle process

More information

The case for cloud-based disaster recovery

The case for cloud-based disaster recovery IBM Global Technology Services IBM SmartCloud IBM SmartCloud Virtualized Server Recovery i The case for cloud-based disaster recovery Cloud technologies help meet the need for quicker restoration of service

More information

IBM Software Cloud service delivery and management

IBM Software Cloud service delivery and management IBM Software Cloud service delivery and management Rethink IT. Reinvent business. 2 Cloud service delivery and management Virtually unparalleled change and complexity On this increasingly instrumented,

More information

Implement security solutions that help protect your IT systems and facilitate your On Demand Business initiatives.

Implement security solutions that help protect your IT systems and facilitate your On Demand Business initiatives. Security solutions To support your business objectives Implement security solutions that help protect your IT systems and facilitate your On Demand Business initiatives. For an On Demand Business, security

More information

Develop an intelligent disaster recovery solution with cloud technologies

Develop an intelligent disaster recovery solution with cloud technologies Develop an intelligent disaster recovery solution with cloud technologies IBM experts share their insight on how cloud technologies can help restore IT operations more quickly, reliably and cost-effectively

More information

IBM i2 Enterprise Insight Analysis for Cyber Analysis

IBM i2 Enterprise Insight Analysis for Cyber Analysis IBM i2 Enterprise Insight Analysis for Cyber Analysis Protect your organization with cyber intelligence Highlights Quickly identify threats, threat actors and hidden connections with multidimensional analytics

More information

IBM Executive Point of View: Transform your business with IBM Cloud Applications

IBM Executive Point of View: Transform your business with IBM Cloud Applications IBM Executive Point of View: Transform your business with IBM Cloud Applications Businesses around the world are reinventing themselves to remain competitive in a time when disruption is the new normal.

More information

Bunzl Distribution. Solving problems for sales and purchasing teams by revealing new insights with analytics. Overview

Bunzl Distribution. Solving problems for sales and purchasing teams by revealing new insights with analytics. Overview Bunzl Distribution Solving problems for sales and purchasing teams by revealing new insights with analytics Overview The need Bunzl wanted to leverage its data for improved business decisions but gathering

More information

Strategies for assessing cloud security

Strategies for assessing cloud security IBM Global Technology Services Thought Leadership White Paper November 2010 Strategies for assessing cloud security 2 Securing the cloud: from strategy development to ongoing assessment Executive summary

More information

IBM Learning Solutions Executive Brief. Learning strategy an investment in the future.

IBM Learning Solutions Executive Brief. Learning strategy an investment in the future. IBM Learning Solutions Executive Brief Learning strategy an investment in the future. September 2005 Page 2 Contents 2 Introduction 3 Do you need a learning strategy? 4 Current learning strategy insights

More information

The case for cloud-based data backup

The case for cloud-based data backup IBM Global Technology Services IBM SmartCloud IBM Managed Backupi The case for cloud-based data backup IBM SmartCloud Managed Backup offers significant improvement over traditional data backup methods

More information

Strengthen security with intelligent identity and access management

Strengthen security with intelligent identity and access management Strengthen security with intelligent identity and access management IBM Security solutions help safeguard user access, boost compliance and mitigate insider threats Highlights Enable business managers

More information

IBM Cloud Virtualized Server Recovery

IBM Cloud Virtualized Server Recovery IBM Global Technology Services IBM Resiliency Services IBM Cloud Virtualized Server Recovery Service profile 1 The service 2Service deployment 3Service delivery 4Getting started A brief summary of the

More information

Optimizing government and insurance claims management with IBM Case Manager

Optimizing government and insurance claims management with IBM Case Manager Enterprise Content Management Optimizing government and insurance claims management with IBM Case Manager Apply advanced case management capabilities from IBM to help ensure successful outcomes Highlights

More information

Move beyond monitoring to holistic management of application performance

Move beyond monitoring to holistic management of application performance Move beyond monitoring to holistic management of application performance IBM SmartCloud Application Performance Management: Actionable insights to minimize issues Highlights Manage critical applications

More information

50x 2020 40 Zettabytes*

50x 2020 40 Zettabytes* IBM Global Technology Services How to integrate cloud-based disaster recovery into your existing business continuity plans Richard Cocchiara: IBM Distinguished Engineer; CTO IBM Business Continuity & Resiliency

More information

Jabil builds momentum for business analytics

Jabil builds momentum for business analytics Jabil builds momentum for business analytics Transforming financial analysis with help from IBM and AlignAlytics Overview Business challenge As a global electronics manufacturer and supply chain specialist,

More information

Supporting information technology risk management

Supporting information technology risk management IBM Global Technology Services Thought Leadership White Paper October 2011 Supporting information technology risk management It takes an entire organization 2 Supporting information technology risk management

More information

Predictive analytics with System z

Predictive analytics with System z Predictive analytics with System z Faster, broader, more cost effective access to critical insights Highlights Optimizes high-velocity decisions that can consistently generate real business results Integrates

More information

Applying IBM Security solutions to the NIST Cybersecurity Framework

Applying IBM Security solutions to the NIST Cybersecurity Framework IBM Software Thought Leadership White Paper August 2014 Applying IBM Security solutions to the NIST Cybersecurity Framework Help avoid gaps in security and compliance coverage as threats and business requirements

More information

IBM index reveals key indicators of business continuity exposure and maturity

IBM index reveals key indicators of business continuity exposure and maturity IBM Global Technology Services Business Continuity and Resiliency Services IBM index reveals key indicators of business continuity exposure and maturity Will a more holistic approach to business continuity

More information

Using the Cloud for Business Resilience

Using the Cloud for Business Resilience Allen Downs IBM Business Continuity and Resiliency Services Using the Cloud for Business Resilience June 20, 2011 1 Agenda Why resiliency matters A successful cloud-based approach to resiliency Moving

More information

IBM SmartCloud Workload Automation

IBM SmartCloud Workload Automation IBM SmartCloud Workload Automation Highly scalable, fault-tolerant solution offers simplicity, automation and cloud integration Highlights Gain visibility into and manage hundreds of thousands of jobs

More information

The business value of improved backup and recovery

The business value of improved backup and recovery IBM Software Thought Leadership White Paper January 2013 The business value of improved backup and recovery The IBM Butterfly Analysis Engine uses empirical data to support better business results 2 The

More information

Preemptive security solutions for healthcare

Preemptive security solutions for healthcare Helping to secure critical healthcare infrastructure from internal and external IT threats, ensuring business continuity and supporting compliance requirements. Preemptive security solutions for healthcare

More information

IBM SmartCloud Monitoring

IBM SmartCloud Monitoring IBM SmartCloud Monitoring Gain greater visibility and optimize virtual and cloud infrastructure Highlights Enhance visibility into cloud infrastructure performance Seamlessly drill down from holistic cloud

More information

IBM Security Intrusion Prevention Solutions

IBM Security Intrusion Prevention Solutions IBM Security Intrusion Prevention Solutions Sarah Cucuz sarah.cucuz@spyders.ca IBM Software Solution Brief IBM Security intrusion prevention solutions In-depth protection for networks, servers, endpoints

More information

Transforming customer service with business analytics

Transforming customer service with business analytics IBM Software Business Analytics Customer Service Transforming customer service with business analytics 2 Transforming customer service with business analytics Contents 2 Overview 2 Customer service is

More information

Unified recovery management

Unified recovery management IBM Software Thought Leadership White Paper Unified recovery management Reducing risk and cost by simplifying the recovery infrastructure 2 Unified recovery management Contents 2 High risks and costs in

More information

For healthcare, change is in the air and in the cloud

For healthcare, change is in the air and in the cloud IBM Software Healthcare Thought Leadership White Paper For healthcare, change is in the air and in the cloud Scalable and secure private cloud solutions can meet the challenges of healthcare transformation

More information

Effective storage management and data protection for cloud computing

Effective storage management and data protection for cloud computing IBM Software Thought Leadership White Paper September 2010 Effective storage management and data protection for cloud computing Protecting data in private, public and hybrid environments 2 Effective storage

More information

IBM Cognos Business Intelligence on Cloud

IBM Cognos Business Intelligence on Cloud IBM Cognos Business Intelligence on Cloud Operate and succeed at a new business speed Highlights Take advantage of world-class reporting, analysis, dashboards and visualization capabilities offered as

More information

IBM Security X-Force Threat Intelligence

IBM Security X-Force Threat Intelligence IBM Security X-Force Threat Intelligence Use dynamic IBM X-Force data with IBM Security QRadar to detect the latest Internet threats Highlights Automatically feed IBM X-Force data into IBM QRadar Security

More information

A proven 5-step framework for managing supplier performance

A proven 5-step framework for managing supplier performance IBM Software Industry Solutions Industry/Product Identifier A proven 5-step framework for managing supplier performance Achieving proven 5-step spend framework visibility: benefits, for managing barriers,

More information

IBM SmartCloud for Service Providers

IBM SmartCloud for Service Providers IBM SmartCloud for Service Providers Launch new cloud services simply and quickly to increase revenue Highlights Offers a pre-integrated, pre-configured, building-block approach to cloud services delivery

More information

Networking for cloud computing

Networking for cloud computing IBM Global Technology Services Thought Leadership White Paper Cloud computingi IBM Global Technology Services Networking for cloud computing Optimize your network to make the most of your cloud 2 Networking

More information

Securing and protecting the organization s most sensitive data

Securing and protecting the organization s most sensitive data Securing and protecting the organization s most sensitive data A comprehensive solution using IBM InfoSphere Guardium Data Activity Monitoring and InfoSphere Guardium Data Encryption to provide layered

More information

The seven essential practices for effective business continuity management

The seven essential practices for effective business continuity management IBM Global Technology Services Thought Leadership White Paper April 2014 The seven essential practices for effective business continuity management Building a business-centric program to help reduce risk

More information

Setting smar ter sales per formance management goals

Setting smar ter sales per formance management goals IBM Software Business Analytics Sales performance management Setting smar ter sales per formance management goals Use dedicated SPM solutions with analytics capabilities to improve sales performance 2

More information

Source-to-Pay outsourcing services from IBM

Source-to-Pay outsourcing services from IBM Source-to-Pay outsourcing services from IBM Flexible Source-to-Pay outsourcing options help optimise savings and enable smarter spending Highlights Provides greater visibility to reduce expenses and better

More information

IBM Cognos TM1 on Cloud Solution scalability with rapid time to value

IBM Cognos TM1 on Cloud Solution scalability with rapid time to value IBM Solution scalability with rapid time to value Cloud-based deployment for full performance management functionality Highlights Reduced IT overhead and increased utilization rates with less hardware.

More information

IBM Analytics Make sense of your data

IBM Analytics Make sense of your data Using metadata to understand data in a hybrid environment Table of contents 3 The four pillars 4 7 Trusting your information: A business requirement 7 9 Helping business and IT talk the same language 10

More information

Performance Bicycle. Attracting high-value traffic and boosting conversion by up to 20 percent with an online Learning Center.

Performance Bicycle. Attracting high-value traffic and boosting conversion by up to 20 percent with an online Learning Center. Performance Bicycle Attracting high-value traffic and boosting conversion by up to 20 percent with an online Learning Center Overview The need To drive e-commerce sales, Performance Bicycle (PB) wanted

More information

IBM Security Privileged Identity Manager helps prevent insider threats

IBM Security Privileged Identity Manager helps prevent insider threats IBM Security Privileged Identity Manager helps prevent insider threats Securely provision, manage, automate and track privileged access to critical enterprise resources Highlights Centrally manage privileged

More information

IBM Security QRadar Risk Manager

IBM Security QRadar Risk Manager IBM Security QRadar Risk Manager Proactively manage vulnerabilities and network device configuration to reduce risk, improve compliance Highlights Visualize current and potential network traffic patterns

More information

Reducing the cost and complexity of endpoint management

Reducing the cost and complexity of endpoint management IBM Software Thought Leadership White Paper October 2014 Reducing the cost and complexity of endpoint management Discover how midsized organizations can improve endpoint security, patch compliance and

More information

Tapping the benefits of business analytics and optimization

Tapping the benefits of business analytics and optimization IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping

More information

eircom gains deep insights into customer experience

eircom gains deep insights into customer experience eircom gains deep insights into customer experience Reducing churn and improving customer experience with predictive analytics from IBM and Presidion Smart is... Using predictive analytics to identify

More information

Continuing the MDM journey

Continuing the MDM journey IBM Software White paper Information Management Continuing the MDM journey Extending from a virtual style to a physical style for master data management 2 Continuing the MDM journey Organizations implement

More information

The Big Bang: cloud resiliency and the data explosion

The Big Bang: cloud resiliency and the data explosion Deborah Orr, Forbes Insights Analyst Daniel Witteveen, Director, IBM Cloud Managed Backup and Data Virtualization 03/23/2015 The Big Bang: cloud resiliency and the data explosion 2015 IBM Corporation Agenda

More information

IBM Cloud Managed Infrastructure Services for New Zealand Government

IBM Cloud Managed Infrastructure Services for New Zealand Government IBM Cloud Managed Infrastructure Services for New Zealand Government An agile cloud infrastructure designed to provide quick access to a security- rich, enterprise- class virtual server environment. 2

More information

Stay ahead of insiderthreats with predictive,intelligent security

Stay ahead of insiderthreats with predictive,intelligent security Stay ahead of insiderthreats with predictive,intelligent security Sarah Cucuz sarah.cucuz@spyders.ca IBM Security White Paper Executive Summary Stay ahead of insider threats with predictive, intelligent

More information

Data Security and Privacy Principles for IBM SaaS How IBM Software as a Service is protected by IBM s security-driven culture

Data Security and Privacy Principles for IBM SaaS How IBM Software as a Service is protected by IBM s security-driven culture Data Security and Privacy Principles for IBM SaaS How IBM Software as a Service is protected by IBM s security-driven culture 2 Data Security and Privacy Principles for IBM SaaS Contents 2 Introduction

More information

The IBM Cognos family

The IBM Cognos family IBM Software Business Analytics Cognos Software The IBM Cognos family Analytics in the hands of everyone who needs it 2 The IBM Cognos Family Overview Business intelligence (BI) and business analytics

More information

IBM s State of Marketing Survey 2012

IBM s State of Marketing Survey 2012 IBM Software Enterprise Marketing Management Marketers biggest challenges and opportunities reveal the rise of the empowered customer 2 Contents 2 Leading the customer experience 4 Removing silos and integrating

More information

The Business Case for Cloud Backup

The Business Case for Cloud Backup The Business Case for Cloud Backup Table of Contents Introduction...2 SMB Data Protection Essentials...2 The Business Case for Outsourcing Data Protection...3 Considerations for Choosing a Cloud Backup

More information

IBM Software Integrated Service Management: Visibility. Control. Automation.

IBM Software Integrated Service Management: Visibility. Control. Automation. IBM Software Integrated Service Management: Visibility. Control. Automation. Enabling service innovation 2 Integrated Service Management: Visibility. Control. Automation. Every day, the world is becoming

More information

IBM Storwize V7000: For your VMware virtual infrastructure

IBM Storwize V7000: For your VMware virtual infrastructure IBM Storwize V7000: For your VMware virtual infrastructure Innovative midrange disk system leverages integrated storage technologies Highlights Complement server virtualization, extending cost savings

More information

IBM Security QRadar Risk Manager

IBM Security QRadar Risk Manager IBM Security QRadar Risk Manager Proactively manage vulnerabilities and network device configuration to reduce risk, improve compliance Highlights Collect network security device configuration data to

More information

IBM Software Hadoop in the cloud

IBM Software Hadoop in the cloud IBM Software Hadoop in the cloud Leverage big data analytics easily and cost-effectively with IBM InfoSphere 1 2 3 4 5 Introduction Cloud and analytics: The new growth engine Enhancing Hadoop in the cloud

More information

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them?

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT

More information

Using Data Mining to Detect Insurance Fraud

Using Data Mining to Detect Insurance Fraud IBM SPSS Modeler Using Data Mining to Detect Insurance Fraud Improve accuracy and minimize loss Highlights: combines powerful analytical techniques with existing fraud detection and prevention efforts

More information

IBM SPSS Modeler Professional

IBM SPSS Modeler Professional IBM SPSS Modeler Professional Make better decisions through predictive intelligence Highlights Create more effective strategies by evaluating trends and likely outcomes. Easily access, prepare and model

More information

Cloud-based web hosting consolidation with an IBM Drupal solution

Cloud-based web hosting consolidation with an IBM Drupal solution Cloud-based web hosting consolidation with an IBM Drupal solution Cut costs and strengthen enterprise web capabilities with a new cloud-enabled platform as a service (PaaS) Highlights Delivers proven enterprise

More information

Easily deploy and move enterprise applications in the cloud

Easily deploy and move enterprise applications in the cloud Easily deploy and move enterprise applications in the cloud IBM PureApplication solutions offer a simple way to implement a dynamic hybrid cloud environment 2 Easily deploy and move enterprise applications

More information

IBM Tivoli Storage Manager Suite for Unified Recovery

IBM Tivoli Storage Manager Suite for Unified Recovery IBM Tivoli Storage Manager Suite for Unified Recovery Comprehensive data protection software with a broad choice of licensing plans Highlights Optimize data protection for virtual servers, core applications

More information

Enterprise Resource Planning Systems drive cost reduction and efficiency in Finance and

Enterprise Resource Planning Systems drive cost reduction and efficiency in Finance and IBM Institute for Business Value Enterprise Resource Planning Systems drive cost reduction and efficiency in Finance and Accounting Operations Benchmark data quantifies the value of integrated software

More information

Cloud Security Who do you trust?

Cloud Security Who do you trust? Thought Leadership White Paper Cloud Computing Cloud Security Who do you trust? Nick Coleman, IBM Cloud Security Leader Martin Borrett, IBM Lead Security Architect 2 Cloud Security Who do you trust? Cloud

More information

IBM Cognos Enterprise: Powerful and scalable business intelligence and performance management

IBM Cognos Enterprise: Powerful and scalable business intelligence and performance management : Powerful and scalable business intelligence and performance management Highlights Arm every user with the analytics they need to act Support the way that users want to work with their analytics Meet

More information

Combining Onsite and Cloud Backup

Combining Onsite and Cloud Backup Combining Onsite and Cloud Backup How businesses of all sizes can protect growing volumes of data and their bottom line Copyright Acronis, Inc., 2002 2012 ompanies of all sizes are dealing with large and

More information

2016 Firewall Management Trends Report

2016 Firewall Management Trends Report 2016 Firewall Management Trends Report A survey of trends in firewall use and satisfaction with firewall management JANUARY 2016 Copyright 2016 Skybox Security, Inc. All rights reserved. Skybox is a trademark

More information

IBM Algo Asset Liability Management

IBM Algo Asset Liability Management IBM Algo Asset Liability Management Industry-leading asset and liability management solution for the enterprise Highlights The fast-paced world of global markets presents asset and liability professionals

More information

Effective Communications in Business Continuity Planning

Effective Communications in Business Continuity Planning WHITE PAPER Effective Communications in Business Continuity Planning Leveraging global conferencing to minimize and manage disruptive events By Debra Chin Senior Vice President Palmer Research May 2011

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

Optimize workloads to achieve success with cloud and big data

Optimize workloads to achieve success with cloud and big data IBM Software Thought Leadership White Paper December 2012 Optimize workloads to achieve success with cloud and big data Intelligent, integrated, cloud-enabled workload automation can improve agility and

More information

Social Business Analytics

Social Business Analytics IBM Software Business Analytics Social Analytics Social Business Analytics Gaining business value from social media 2 Social Business Analytics Contents 2 Overview 3 Analytics as a competitive advantage

More information

IBM Information Technology Services Global sourcing.

IBM Information Technology Services Global sourcing. IBM Information Technology Services Global sourcing. Move with agility and challenge competitors worldwide. Globalization. Growth. Compliance.» The challenges that you face today in the financial services

More information

Measuring the value of social software

Measuring the value of social software IBM Software Services for Lotus White Paper June 2010 Defining a measurement approach that maps activity to business value 1 Contents Introduction Why measure? Defining objectives Types of measurement

More information

Leveraging security from the cloud

Leveraging security from the cloud IBM Global Technology Services Thought Leadership White Paper IBM Security Services Leveraging security from the cloud The who, what, when, why and how of cloud-based security services 2 Leveraging security

More information

Unlock your Business Potential

Unlock your Business Potential Unlock your Business Potential Plexstone strategy PLEXSTONE The major function of IT Architecture is to evaluate and synchronize strategies for all layers of IT infrastructure in order to align them to

More information

Cyber Threat Intelligence Move to an intelligencedriven cybersecurity model

Cyber Threat Intelligence Move to an intelligencedriven cybersecurity model Cyber Threat Intelligence Move to an intelligencedriven cybersecurity model Stéphane Hurtaud Partner Governance Risk & Compliance Deloitte Laurent De La Vaissière Director Governance Risk & Compliance

More information

Beyond listening Driving better decisions with business intelligence from social sources

Beyond listening Driving better decisions with business intelligence from social sources Beyond listening Driving better decisions with business intelligence from social sources From insight to action with IBM Social Media Analytics State of the Union Opinions prevail on the Internet Social

More information

The IBM Cognos family

The IBM Cognos family IBM Software Business Analytics Cognos software The IBM Cognos family Analytics in the hands of everyone who needs it The IBM Cognos family Overview Business intelligence (BI) and business analytics have

More information

IBM InfoSphere: Solutions for retail

IBM InfoSphere: Solutions for retail IBM Software Solution Brief IBM InfoSphere: Solutions for retail Build a single view of customer information and a trusted source for product information with data integration and master data management

More information

Effective Storage Management for Cloud Computing

Effective Storage Management for Cloud Computing IBM Software April 2010 Effective Management for Cloud Computing April 2010 smarter storage management Page 1 Page 2 EFFECTIVE STORAGE MANAGEMENT FOR CLOUD COMPUTING Contents: Introduction 3 Cloud Configurations

More information

IBM Unstructured Data Identification and Management

IBM Unstructured Data Identification and Management IBM Unstructured Data Identification and Management Discover, recognize, and act on unstructured data in-place Highlights Identify data in place that is relevant for legal collections or regulatory retention.

More information

Thought Leadership White Paper

Thought Leadership White Paper Thought Leadership White Paper Introduction Contracts form the foundation of all businesses and every business relationship. They define every aspect of a business s activities procurement, sales, marketing,

More information

2014 NETWORK SECURITY & CYBER RISK MANAGEMENT: A SURVEY OF ENTERPRISE-WIDE CYBER RISK MANAGEMENT PRACTICES IN THE ASIA-PACIFIC REGION

2014 NETWORK SECURITY & CYBER RISK MANAGEMENT: A SURVEY OF ENTERPRISE-WIDE CYBER RISK MANAGEMENT PRACTICES IN THE ASIA-PACIFIC REGION 2014 NETWORK SECURITY & CYBER RISK MANAGEMENT: A SURVEY OF ENTERPRISE-WIDE CYBER RISK MANAGEMENT PRACTICES IN THE ASIA-PACIFIC REGION April 2014 Sponsored by: 2014 Network Security & Cyber Risk Management:

More information

Predictive Maintenance for Government

Predictive Maintenance for Government Predictive Maintenance for How to prevent asset failure, control maintenance costs and anticipate budget needs Highlights Predictive maintenance helps government agencies automatically detect equipment

More information

IBM Tivoli Storage Manager for Virtual Environments

IBM Tivoli Storage Manager for Virtual Environments IBM Storage Manager for Virtual Environments Non-disruptive backup and instant recovery: Simplified and streamlined Highlights Simplify management of the backup and restore process for virtual machines

More information

White paper December 2008. Addressing single sign-on inside, outside, and between organizations

White paper December 2008. Addressing single sign-on inside, outside, and between organizations White paper December 2008 Addressing single sign-on inside, outside, and between organizations Page 2 Contents 2 Overview 4 IBM Tivoli Unified Single Sign-On: Comprehensively addressing SSO 5 IBM Tivoli

More information

Real-time asset location visibility improves operational efficiencies

Real-time asset location visibility improves operational efficiencies Real-time asset location visibility improves operational efficiencies Offering smart capabilities for asset tracking to dramatically improve efficiency and lower cost Highlights Improve asset utilization

More information

IBM Tivoli Netcool network management solutions for SMB

IBM Tivoli Netcool network management solutions for SMB IBM Netcool network management solutions for SMB An integrated approach enhances IT as it supports business needs for the SMB environment Highlights Automate management tasks to reduce IT workload and

More information