G-Cloud IV Services Service Definition Accenture Mobility Services

Size: px
Start display at page:

Download "G-Cloud IV Services Service Definition Accenture Mobility Services"

Transcription

1 G-Cloud IV Services Service Definition Accenture Mobility Services 1

2 Table of contents 1. Scope of our services Mobility Services in Detail Approach Assets and tools Pricing Contacts About Accenture

3 1. Scope of our services This document describes Accenture s Mobility Services, and should be read in conjunction with the associated Government Cloud IV Services documentation. Accenture Mobility is focused on helping its clients achieve breakthrough growth throughout the rapidly changing mobile ecosystem. Accenture Mobility offers five mobility services: Service Mobility Consulting Mobility Software Services - Applications Mobility Software Services - Devices & Platforms Mobility Managed Services Mobility Business Integration Services Description Management and technology consulting services to help our clients develop mobility strategies, mobility business and technology plans and design mobility solutions to drive additional enterprise and customer value. Software development services for mobile applications including custom, packaged, and hosted client, client/server and cloud based solutions with support for all leading high-level operating systems (HLOS) and cloud platforms. A range of embedded software services for clients to enable a product or device containing embedded software, such as mobile phones, vehicles, industrial solutions, household appliances or consumer electronics. Services include advanced embedded software engineering, device tuning, testing, certification, diagnosis and resolution of errors. A managed-service platform for clients to launch and scale vertical mobility offerings quickly on a variable cost, transaction model basis. This platform offers dramatic reduction in complexity through pre-integration with leading network operators, device manufacturers, business partners and developers. Integrated business and technology mobility services through a vertical or functional domain. This service provides large scale, integrated solutions utilizing the full complement of Accenture Mobility offerings to service the enterprise mobility needs of our clients (e.g., business to employee, business to business and business to business to consumer solutions). Accenture s industry knowledge and mobility computing expertisetogether with the tried and tested Accenture methodologies and knowledge in software delivery provides the ideal balance to ensure a thorough assessment and implementation of Mobility solutions. Accenture Mobility A global practice of over 3000 resources 100 clients across more than 400 projects According to Forrester From its global user experience practice with portable usability testing labs to design, architecture, security, and implementation consultants to its test factory and innovation centres around the world, Accenture Mobility has a wide range of prebuilt and custom-made solutions. Offers global scope and coverage Over 200,000 employees around the world and serves clients in more than 120 countries 3

4 The Forrester Wave : Enterprise Mobility, Q IDC Marketscape Enterprise Mobility Consulting Mobility Services in Detail Mobility Consulting Mobility consulting services may include market assessment and sizing, competitive assessments, organisational mobility planning and design, vertical mobility offering evaluation and design, mobility channel design, employee needs assessment, mobility application architectures/blueprints, mobility technology and device planning. Mobility Strategy and Planning Service Mobility Strategy Consulting Services help Accenture clients develop mobility strategies and accompanying mobility business and technology plans to drive additional enterprise and customer value. Mobile strategy project approach Enterprise mobility trends analysis Mobility frameworks Project work plans Application development management and project estimating tools Project roadmaps Enterprise mobility visions Revenue: Use multiple channels to help in increasing revenue opportunities Reuse: Leverage technology investments by extending existing applications Productivity: Help increase effectiveness and productivity Quality: Help improve quality of information through automation and more timely communication Satisfaction: Help increase customer satisfaction through improved responsiveness 4

5 Mobility Software Services Applications Mobility Software Services are often provided in combination with Accenture Mobility Consulting as part of a broad mobility strategy and planning effort. Mobility Software Services provides Custom Mobile Application Development, Application Factory, Mobile Application Testing and Enterprise User Experience. Custom Mobile Application Development Service Custom mobile application development combines leading-edge commercial and custom applications, middleware, and platforms so organisations can deploy secure and easy-to-manage mobile functionality. Accenture s App Factory for custom app development can be deployed where a more industrialised approach is necessary. The Accenture application factory addresses key market challenges across people, process and infrastructure/tools. Device/platform requirements are addressed by a pool of advisors (application architects, UX/UI designers, test automation experts, etc.) and cross-platform skilled engineers with excellent skills in application development. Custom Application Development Mobile delivery methodology (distributed agile) Mobile architecture frameworks, tools and accelerators User experience prototyping approach Mobile testing capability across device, carrier, platform Mobile platform-agnostic approach (native or browser based) Application Factory Experienced application engineers with deep multi-platform skills, combined with industry background in product R&D for multiple handset ecosystem players User Experience services support the entire life cycle from end user evaluation and design to postdevelopment usability testing Porting guidelines and design considerations to address porting from desktop environment to multiple mobile platforms Solution accelerators including multi-platform development tools and in-house-built component libraries Emphasis on distributed agile methodology Flexible resourcing: Scale and flexibility in quick ramp-up Productivity and speed: Help increase productivity and reduce time to market Flexible (agile) processes: Well-defined process and associated templates, tools for setup and operation in a geographically distributed delivery model. Ideally suited for changing application requirements and roadmap. Certification-ready apps: Application design and development tuned to address disparate certification needs posed by certification bodies, application stores, etc. (e.g., WAC, itunes online store) Mobile Application Testing Service Accenture mobile application testing brings together Accenture s excellent knowledge of the enterprise, experience in mobile technologies and strong end-to-end testing practices to help all organisations fast-track mobility deployments. Test strategy consulting for the rapidly changing device landscape and growing complexities of mobile application testing Mobile Application Test Laboratories with a large range of mobile devices across platforms and operating systems, hosted across the globe and constantly including new devices Powerful test framework for enabling remote access to devices, operating offshore test centre s, simulating network conditions and automating test execution 5

6 Test specifications for enterprise mobile applications across industry segments (e.g., banking, retail, insurance, health) with test libraries to enable fast project start-up End-to-end testing approach to cover all aspects of mobile application testing (e.g., functionality, security, reliability, device compatibility) Application store pre-certification Experienced test teams to help confirm defect-free deployments and a smooth rollout Accenture Delivery Methods for Testing provides a robust framework designed to ensure quality in testing, meet launch timelines and manage costs Risk reduction: Helping to confirm quality, safety and reliability of mobile applications, crucial for productivity (B2E) and brand value (B2C) Manage device proliferation: Ensuring mobile applications are future safe and backward compatible to devices, platforms and operating systems Business-driven testing: Reporting on quality using advanced metrics Faster time-to-launch: Help in reducing time from concept to launch Flexibility: Through operating a dedicated Testing Centre of Excellence within client or Accenture premises, hosting a mobile application testing service or providing test capacity with convenient business models Mobility Managed Services A managed-service platform for clients to launch and scale vertical mobility offerings quickly on a variable cost, transaction model basis. Mobile Device Management with Enterprise Application Catalogue (Managed Service) A ready-to-use, hosted service that allows clients to more securely manage enterprise users mobile devices and to distribute enterprise mobile applications directly to enterprise users devices from a central location. The service can use any of three market-leading tools to meet the company s specific requirements. This service can include Mobile Device Management as part of the end to end solution. (See Mobile Device Management section below) Deployment of service within two weeks Mobile application discovery and distribution Multiple platform support User authentication for app installation Over-the-air app installation, configuration, and updates Over-the-air app removal and device wipe End-to-end application and device management Managed service Leverage consumer spending to increase mobility, productivity and employee satisfaction Company-specific application catalog Security configuration based on policies Improve data security Update apps remotely Trustworthy devices Mobile Device Management A toolset provided as part of the Enterprise Application Catalog Service that offers enterprise level deployment and management of mobile devices. The service centrally controls the asset, security, software, configuration and other attributes specific to disparate devices. 6

7 Device ownership linked to CRM database Batch provisioning Rule-based management policies Standardised hardware and embedded software versions Over-the-Air firmware installation, configuration, updates and device lock Secure authentication and authorisation of use Multiple device support This service can help clients to optimise usage and functionality of mobile device communications while reducing overall cost of ownership. Enforce enterprise mobility and security policy Simplified, centralised device management Reduce cost of deployment, operations and inventory control Usage accountability Improve time-to-deployment of new devices Mobile Device Connectivity Mobile device connectivity provides the ability to connect, control and track devices. Connect includes a set of functions to provision, connect to and communicate with devices on wireless networks. Control adds the capabilities to remotely command and control these devices. Track supports geo-fencing and other tracking functions. Connect Manual and bulk provisioning Auto-detect and self-provisioning Authentication and authorisation Portal access Control Start/stop/resume/ping Diagnose/disable Set/update configuration Set/receive alerts Threshold monitoring OTA software Track Locate device Set/reset geo-fence Centralised portal to view and monitor devices Reduced cost of remote device operations Timely data retrieval and device control Preemptive and preventive maintenance Connected Vehicle A service to seamlessly manage commercial fleets and individual vehicles. The solution can integrate with a mix of OEM onboard units (OBU) or aftermarket solutions and provides simple tracking services all the way to complex user-based insurance schemes. Vehicle tracking Theft detection and management 7

8 Crash detection GIS and geo-fencing Real-time driver coaching Index-based data analysis Speed index Green index Risk index Onboard data encryption privacy Device communication manager Dashboard management console (PAYD) report Proven solution with quick time to market Hardware agnostic Patent-pending driver coaching and embedded user-based insurance protecting driver privacy Service can evolve with the maturity of clients and user from very simple to more advanced Single-point-of-contact solutions integrating hardware, data and service Mobility Enterprise Integration Services Integrated business and technology Mobility services through a vertical or functional domain. This service provides large-scale, integrated solutions utilising the full complement of Accenture Mobility s offerings to service our client s enterprise mobility needs (e.g., business to employee, business to business, and business to business to consumer solutions). Our Managed Services include Workforce Management and Sales Force Automation. Workforce Management & Process Automation Workforce management helps organisations improve the efficiency of their distributed field force employees or contractors through business process reengineering, cultural change, organisational structure, performance management and workforce management tools. It allows team members access to key resources, allowing them to perform critical functions, including accessing client information, checking and updating history and status reports. Fully integrated and managed service offering a single monthly price per technician, with maintenance and management included Provides all required management and planning, as well as scheduling, dispatching and training components Remote data management Provides easy management of third-party field resources Numerous interfaces for extending and consolidating workforce information with enterprise systems Standard deployment requires just six weeks Access key client information at point of need Allow sharing of activity, calendar and workflow data Create/Track activities Provide real-time intelligence: Enable dispatchers to revise job allocations based on field worker s actual location and job status Extend the back office: Give technicians and supervisors access to back-end systems from the field Deploy supervisors: Enable supervisors to bring their expertise into the field, by allowing them to monitor field workers while on the go Reduce travel times: Free technicians from having to collect and return printed job assignments from an office or depot Increase data quality: Allow technicians to enter and validate data at work sites, avoiding the wasted time and errors associated with later digitising of information recorded on paper forms 8

9 Flexibility: Transcend the artificial structures and silos imposed on work processes by legacy systems Increase productivity and efficiency Reduce costs Increase customer responsiveness More customer insight Better image with customers Regulatory adherence 9

10 2. Approach Accenture s Mobility Services are based on Accenture s field tested methodology for delivering software application assessments and implementations. This includes a series of toolkits and templates for all phases which have been developed with clients in numerous industries from across the world. Accenture has a global certification strategy which sets corporate direction on standards identified as being particularly critical. These have resulted in certifications for CMMI for Development (CMMI -DEV), ISO9001, ISO27001, ISO20000, BS25999, and Lean Six Sigma, and ITIL. Certified to ISO 9001, Accenture s Quality Management System (QMS) conforms to quality management controls within methodologies such as PRINCE 2, MSP, COBIT and ITIL 3. The QMS process has been integrated within Accenture s core delivery methodology, Accenture Delivery Methods (ADM), which also complies with ISO 9001 and CMMI. ADM provides a well-established set of internal controls, and has been refined over years of experience, to drive quality and timely delivery on all engagements. The method has been extended, via ADM for Distributed Agile Mobility, to cover the unique demands of mobility projects. 3. Assets and tools Accenture uses a field tested set of industry standard processes, tools and methodologies, known as the Accenture Delivery Method (ADM), which is used for the planning, delivery, development and deployment of solutions and projects. Figure 1: ADM for Custom Development 10

11 The ADM has been developed further to provide a proprietary agile software delivery approach known as ADM for Distributed Agile to deliver mobile application development projects. Below is a list of some of the methodologies and processes followed: Phase Methodologies & Guidelines Outputs Solution Planning Program and project Master project plan management Project governance Distributed solution development and checkpoint processes Allowed devices, platforms and application styles User Experience UCD model Storyboards User story Wireframes Design Council Double Diamond framework Personas, creative designs, UI styles UI style Graphic libraries Design Mobile architecture Application and Mobile platform design & code technical architecture. Component libraries & server-side services. Code component design Build Agile delivery Sprint plans and deliverables Product backlogs Test Mobile Application Test for Enterprises (MATE). Test cases, scripts, reports ROSA test framework App review, usability App review and compliance checklists & compliance review reports Support Deployment and support SLA reports Change enablement On-going support Application Factory Model App factory model Tools, assets, Graphic libraries, reusable mobile services, Crossplatform tool choices processes 4. Pricing Please refer to the associated Pricing Document relevant for this Service. 5. Contacts Simon Mitchell (Accenture Health & Public Services Sales Lead) 11

12 Telephone: Ben Salama (Accenture Mobility Services UK and Ireland Lead) Andy Bush (UK Lead, Accenture Mobility Health and Public Service) 6. About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 269,000 people serving clients in more than 120 countries. Combining excellent experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, We have five industry-focused Operating Groups (OGs) including Health & Public Service, Communications Media & Technology, Financial Services, Products and Resources and these are supported by three Growth Platforms: Management Consulting, Technology and Outsourcing. 12

13 Copyright 2013 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Copyright 2012 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. 13

Mobile application testing for the enterprise

Mobile application testing for the enterprise Mobile application testing for the enterprise Accenture brings together deep knowledge of the enterprise, expertise in mobile technologies and strong end-to-end testing practices to help all enterprises

More information

G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps

G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 4 3. Assets and Tools... 5 4. Outcomes...

More information

G-Cloud IV Framework Service Definition Accenture Microsoft Dynamics Cloud Services

G-Cloud IV Framework Service Definition Accenture Microsoft Dynamics Cloud Services G-Cloud IV Framework Service Definition Accenture Microsoft Dynamics Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 4 3. Assets and tools... 5 4. Pricing... 5 5. Contacts...

More information

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services 1 Table of Contents 1. Scope of our Services... 3 1.1. Data Centre Services... 3 1.2. Cloud Enterprise Services...

More information

G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk

G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 3 3. Assets and Tools... 4 4. Outcomes...

More information

G-Cloud III Services Service Definition Accenture Cloud Integration Services

G-Cloud III Services Service Definition Accenture Cloud Integration Services G-Cloud III Services Service Definition Accenture Cloud Integration Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 5 3. Assets and tools... 5 4. Pricing... 6 5. Contacts... 6

More information

G-Cloud IV Services Service Definition Accenture Force.com Cloud Services

G-Cloud IV Services Service Definition Accenture Force.com Cloud Services G-Cloud IV Services Service Definition Accenture Force.com Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 3 3. Assets and tools... 4 4. The Accenture Cloud Application

More information

G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services

G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Methodology & Approach... 4 3. Assets and tools... 5 4. Pricing... 6 5. Contacts...

More information

Our core strengths can be found at the intersection of several competencies

Our core strengths can be found at the intersection of several competencies Accenture Mobility Helping clients embrace mobility as a transformational strategy to deliver real, measurable, and sustainable improvements in business performance Overview Mobile technologies are transforming

More information

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the

More information

Technology. Accenture Data Center Services

Technology. Accenture Data Center Services Technology Accenture Data Center Services 2 Accenture employs marketleading technologies and processes to help clients design, implement and manage data center solutions that align to business priorities,

More information

Accenture cloud application migration services

Accenture cloud application migration services Accenture cloud application migration services A smarter way to get to the cloud Cloud computing can help make your apps extraordinarily agile and scalable. You know this. Your competitors know this. And

More information

G-Cloud IV Services Service Definition Accenture Cloud Security Services

G-Cloud IV Services Service Definition Accenture Cloud Security Services G-Cloud IV Services Service Definition Accenture Cloud Security Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 3 3. Assets and tools... 4 4. Capabilities... 5 5. Expected Outcomes...

More information

Accenture Foundation Platform for Oracle

Accenture Foundation Platform for Oracle Accenture Foundation Platform for Oracle 2 Oracle Accenture s pre-built, pre-tested Oracle Fusion Middleware based architecture is a strategic decision guide and implementation accelerator that improves

More information

Accenture Field Force Transformation

Accenture Field Force Transformation Accenture Field Force Transformation What holds your field service workers back? Overcoming Frequent Field Force Challenges Many organizations have invested in office-based workforce management systems

More information

Technology. Accenture Application Testing Services. Embedding quality into the application development life cycle

Technology. Accenture Application Testing Services. Embedding quality into the application development life cycle Technology Accenture Application Testing Services Embedding quality into the application development life cycle 1 Quality First for Better Outcomes IT costs are continuing to climb. Technology is getting

More information

G-Cloud IV Services Service Definition Accenture Managed Services for SaaS

G-Cloud IV Services Service Definition Accenture Managed Services for SaaS G-Cloud IV Services Service Definition Accenture Managed Services for SaaS 1 Table of contents 1 Scope of our Services... 3 2 Approach... 3 2.1 Service Introduction... 4 2.2 Service Delivery... 5 2.3 Service

More information

Helping electronics and high-tech companies improve business performance through better service management and support

Helping electronics and high-tech companies improve business performance through better service management and support Helping electronics and high-tech companies improve business performance through better service management and support Accenture and Oracle Corporation help electronics and high-tech companies improve

More information

Digital Marketplace Services Service Definition

Digital Marketplace Services Service Definition Digital Marketplace Services Service Definition Arrk Limited Manchester Science Park Pencroft Way Manchester M15 6JJ Tel: +44 161 227 9900 Fax: +44 016 227 9966 www.arrkgroup.com Registered In England

More information

Accenture and Salesforce.com. Delivering enterprise cloud solutions that help accelerate business value and enable high performance

Accenture and Salesforce.com. Delivering enterprise cloud solutions that help accelerate business value and enable high performance Accenture and Salesforce.com Delivering enterprise cloud solutions that help accelerate business value and enable high performance 1 Businesses and governments around the world are increasingly adopting

More information

At the Heart of Connected Manufacturing

At the Heart of Connected Manufacturing www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of

More information

SUSTAINING COMPETITIVE DIFFERENTIATION

SUSTAINING COMPETITIVE DIFFERENTIATION SUSTAINING COMPETITIVE DIFFERENTIATION Maintaining a competitive edge in customer experience requires proactive vigilance and the ability to take quick, effective, and unified action E M C P e r s pec

More information

Retail store systems for high performance

Retail store systems for high performance Retail store systems for high performance 2 Retail store systems are on the frontline of the drive to achieve operational excellence the key to competitive advantage now, and in the future. But in today

More information

G-Cloud IV Framework Service Definition Accenture Medical Imaging Managed Service (AMIMS)

G-Cloud IV Framework Service Definition Accenture Medical Imaging Managed Service (AMIMS) G-Cloud IV Framework Service Definition Accenture Medical Imaging Managed Service (AMIMS) 1 Table of contents 1. Scope of our services... 3 2. Approach... 4 3. Assets and tools... 6 4. Expected Outcomes...

More information

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014 KPMG Advisory Microsoft Dynamics CRM Advisory, Design & Delivery Services A KPMG Service for G-Cloud V April 2014 Table of Contents Service Definition Summary (What s the challenge?)... 3 Service Definition

More information

Accenture Life Sciences Cloud for Commercial Services

Accenture Life Sciences Cloud for Commercial Services Accenture Life Sciences Rethink Reshape Restructure...for better patient outcomes Accenture Life Sciences Cloud for Commercial Services Powered by Salesforce.com A unique set of cloud-based capabilities

More information

Accelerating High Performance with Accenture Application Services for Java

Accelerating High Performance with Accenture Application Services for Java Accelerating High Performance with Accenture Application Services for Java 1 The Java Imperative Among applications with 100,000 concurrent users (typically very large Web-based systems), by 2016, Java

More information

Critical times for customers require exceptional service. Can your claims system deliver?

Critical times for customers require exceptional service. Can your claims system deliver? Duck Creek Claims Critical times for customers require exceptional service. Can your claims system deliver? Customers rely on property and casualty (P&C) insurers to meet their ever-changing needs during

More information

Managed Services. The Future of Process Led Transformation has arrived. Insight Driven Value Chain Management. Execution Excellence

Managed Services. The Future of Process Led Transformation has arrived. Insight Driven Value Chain Management. Execution Excellence Managed Services The Future of Process Led Transformation has arrived Insight Driven Value Chain Management BPM Execution Excellence A Managed Services approach to Process Led Transformation can enable

More information

Outsourced Infrastructure Management

Outsourced Infrastructure Management MindLance, Inc., established in 1999, is a leading provider of consulting, outsourcing and staffing services to Fortune 1000 and middle-market clients. A workforce of nearly 400 professionals are constantly

More information

Accenture Mobility Managed Services Overview. Enter

Accenture Mobility Managed Services Overview. Enter Accenture Mobility Managed Services Overview Enter With wireless connectivity enabled for more devices, companies and consumers are demanding new ways to conduct business. In the consumer electronics industry,

More information

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on the

More information

Accenture Parts Optimization: Warranty Services Gaining Control Over Warranty Costs

Accenture Parts Optimization: Warranty Services Gaining Control Over Warranty Costs Accenture Parts Optimization: Warranty Services Gaining Control Over Warranty Costs 2 Accenture Warranty Optimization Services: Gaining Control Over Warranty Costs The numbers are compelling: On average,

More information

CONSULTING SERVICES Managed IT services

CONSULTING SERVICES Managed IT services CONSULTING SERVICES Managed IT services CONSULTING SERVICES Organizations around the globe face an array of critical issues in today s business environment. Economic conditions are requiring significant

More information

G-Cloud IV Framework Service Definition Accenture Web Application Security Scanning as a Service

G-Cloud IV Framework Service Definition Accenture Web Application Security Scanning as a Service G-Cloud IV Framework Service Definition Accenture Web Application Security Scanning as a Service 1 Table of contents 1. Scope of our services... 3 2. Approach... 4 a. HealthCheck Application Scan... 4

More information

Wrap and Renew Digital SOA Catalog Offerings

Wrap and Renew Digital SOA Catalog Offerings Wrap and Renew Digital SOA Catalog Offerings Introduction and market scenario An explosive nexus of four digital forces mobile, cloud, social media, and big data combined with the Internet of Things (IoT),

More information

G-Cloud III Services Service Definition Accenture Cloud Security Services

G-Cloud III Services Service Definition Accenture Cloud Security Services G-Cloud III Services Service Definition Accenture Cloud Security Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 3 3. Assets and tools... 4 4. Outcomes... 5 5. Pricing... 5 6.

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

Accenture Cloud Platform Unlocks Agility and Control

Accenture Cloud Platform Unlocks Agility and Control Accenture Cloud Platform Unlocks Agility and Control 2 Accenture Cloud Platform Unlocks Agility and Control The Accenture Cloud Platform is at the heart of today s leading-edge, enterprise cloud solutions.

More information

Mastering the Mobile Challenge

Mastering the Mobile Challenge Enterprise Device Enablement Mastering the Mobile Challenge How enterprises and vendors can improve viability, applicability, and security of mobile deployments Introduction Welcome to the post-pc world,

More information

A discussion of information integration solutions November 2005. Deploying a Center of Excellence for data integration.

A discussion of information integration solutions November 2005. Deploying a Center of Excellence for data integration. A discussion of information integration solutions November 2005 Deploying a Center of Excellence for data integration. Page 1 Contents Summary This paper describes: 1 Summary 1 Introduction 2 Mastering

More information

www.wipro.com Mobile Testing Preparing for a fast-changing mobile world. Sudheer M, Practice Head - Mobility Testing and Automation

www.wipro.com Mobile Testing Preparing for a fast-changing mobile world. Sudheer M, Practice Head - Mobility Testing and Automation www.wipro.com Mobile Testing Preparing for a fast-changing mobile world. Sudheer M, Practice Head - Mobility Testing and Automation Table of Contents 03----------------------------------------------------Introduction

More information

SOA Testing Services. Enabling Business Agility and Digital Transformation

SOA Testing Services. Enabling Business Agility and Digital Transformation SOA Testing Services Enabling Business Agility and Digital Transformation Getting Value From Service Oriented Architecture (SOA) Many organisations have chosen a Service Oriented Architecture (SOA) middleware

More information

"Secure insight, anytime, anywhere."

Secure insight, anytime, anywhere. "Secure insight, anytime, anywhere." THE MOBILE PARADIGM Mobile technology is revolutionizing the way information is accessed, distributed and consumed. This 5th way of computing will dwarf all others

More information

Transforming Your Core Banking and Lending Platform

Transforming Your Core Banking and Lending Platform Transforming Your Core Banking and Lending Platform Dramatically improve your bank s core systems to increase operating agility, lower time to market, reduce costs and better manage risk and regulatory

More information

Accenture Duck Creek Driving efficiency and high performance through Property & Casualty insurance software

Accenture Duck Creek Driving efficiency and high performance through Property & Casualty insurance software Driving efficiency and high performance through Property & Casualty insurance software World-class software is a critical component to business success for high performing companies. Finding the best software

More information

The Accenture/ Siemens PLM Software Alliance

The Accenture/ Siemens PLM Software Alliance The Accenture/ Siemens PLM Software Alliance Enabling Efficient Product Lifecycle Management Companies in a wide range of industries rely upon Product Lifecycle Management (PLM) to grow their business,

More information

Is it time to upgrade to an easy-to-use, customer-centric policy system?

Is it time to upgrade to an easy-to-use, customer-centric policy system? Duck Creek Policy Is it time to upgrade to an easy-to-use, customer-centric policy system? To serve your customers at speed and scale, you need a broad, flexible policy system. Our proven software enables

More information

A Rimini Street White Paper. Mobility Solutions for ERP

A Rimini Street White Paper. Mobility Solutions for ERP A White Paper About, Inc. is the global leader in providing independent enterprise software support services. The company has redefined enterprise support services since 2005 with an innovative, award-winning

More information

Mobile Device Management

Mobile Device Management Vodafone Global Enterprise Mobile Device Management Technical paper Vodafone Global Enterprise Introduction Managing for the future Secure control over your mobile data, devices and applications. The multi-national

More information

TBR. HCLT s App Test Factory Service Line Unit reduces testing costs and time to market for mobile applications. March 2014

TBR. HCLT s App Test Factory Service Line Unit reduces testing costs and time to market for mobile applications. March 2014 HCLT s App Test Factory Service Line Unit reduces testing costs and time to market for mobile applications March 2014 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. 1 HCLT White Paper March

More information

The IBM Solution Architecture for Energy and Utilities Framework

The IBM Solution Architecture for Energy and Utilities Framework IBM Solution Architecture for Energy and Utilities Framework Accelerating Solutions for Smarter Utilities The IBM Solution Architecture for Energy and Utilities Framework Providing a foundation for solutions

More information

SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS

SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS Deliver a great customer experience that sets you apart, improves efficiency and drives profitability with Oracle s Siebel Contact Center and Service applications.

More information

Transformation to a ITaaS Model & the Cloud

Transformation to a ITaaS Model & the Cloud Transformation to a ITaaS Model & the Cloud CIO Summit - Miami November, 2014 John Cullen Laddie Suk EMC Global Professional Services John.cullen@emc.com Laddie.suk@emc.com 1 Agenda Business Challenges

More information

VMware Virtualization and Cloud Management Solutions. A Modern Approach to IT Management

VMware Virtualization and Cloud Management Solutions. A Modern Approach to IT Management VMware Virtualization and Cloud Management Solutions A Modern Approach to IT Management Transform IT Management to Enable IT as a Service Corporate decision makers are transforming their businesses by

More information

Accenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning

Accenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning Accenture Enterprise Services for Chemicals Delivering high performance in enterprise resource planning An innovative, comprehensive and proven approach that helps chemical companies accelerate enterprisewide

More information

Total Enterprise Mobility. Norbert Elek norbert_elek@hu.ibm.com www.maas360.com

Total Enterprise Mobility. Norbert Elek norbert_elek@hu.ibm.com www.maas360.com Total Enterprise Mobility Norbert Elek norbert_elek@hu.ibm.com www.maas360.com We Understand Your Mobility Challenges Bring your own device Support multiple platforms Increase productivity Reduce security

More information

Service Definition Document

Service Definition Document Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)

More information

Playing to Win. Accenture and Salesforce.com Optimize Customer Experiences with Service Cloud Solutions

Playing to Win. Accenture and Salesforce.com Optimize Customer Experiences with Service Cloud Solutions Playing to Win Accenture and Salesforce.com Optimize Customer Experiences with Service Cloud Solutions An organization s ability to acquire and retain high-value customers has long been a cornerstone of

More information

G-Cloud III Framework Service Definition Accenture Azure Cloud Services

G-Cloud III Framework Service Definition Accenture Azure Cloud Services G-Cloud III Framework Service Definition Accenture Azure Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 4 3. Assets and tools... 5 4. Outcomes... 5 5. Pricing... 6 6. Contacts...

More information

Empowering BYOD and Mobile Security in the Enterprise. Jeff Baum, APAC Managing Director

Empowering BYOD and Mobile Security in the Enterprise. Jeff Baum, APAC Managing Director Empowering BYOD and Mobile Security in the Enterprise Jeff Baum, APAC Managing Director Growth of Mobile Mobile worker population will reach 1.3 Billion in 2015 Source: IDC Worldwide Mobile Worker Population

More information

How successful is your campaign and promotion management? Towards best-practice campaign management strategies

How successful is your campaign and promotion management? Towards best-practice campaign management strategies How successful is your campaign and promotion management? Towards best-practice campaign management strategies Welcome to the new normal Businesses today are under unprecedented pressure to increase spending

More information

Your Infrastructure. Our Responsibility.

Your Infrastructure. Our Responsibility. Know Us The SRM group is four decades old multi-million dollar business house currently operational in 15 cities worldwide. SRM group has made its presence felt in education, training, Electronics, Technology,

More information

The Accenture Foundation Platform for Oracle. Enter

The Accenture Foundation Platform for Oracle. Enter The for Oracle Enter for Oracle Accenture s pre-built, pre-tested Oracle Fusion Middleware 11g-based architecture is a strategic decision guide and implementation accelerator that improves application

More information

How to Solve the B2B Integration and Managed File Transfer challenge in Retail Business

How to Solve the B2B Integration and Managed File Transfer challenge in Retail Business How to Solve the B2B Integration and Managed File Transfer challenge in Retail Business Rochelle Harrison Senior Client Technical Professional/Industry Solutions Successful File Transfer The Drivers Business

More information

Securing Enterprise Mobility for Greater Competitive Advantage

Securing Enterprise Mobility for Greater Competitive Advantage SAP Brief SAP Technology SAP Afaria Objectives Securing Enterprise Mobility for Greater Competitive Advantage Build a strong foundation for mobile success Build a strong foundation for mobile success Enterprise

More information

Technology. Accenture Infrastructure Outsourcing Services

Technology. Accenture Infrastructure Outsourcing Services Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

Software Defined Hybrid IT. Execute your 2020 plan

Software Defined Hybrid IT. Execute your 2020 plan Software Defined Hybrid IT Execute your 2020 plan Disruptive Change Changing IT Service Delivery Cloud Computing Social Computing Big Data Mobility Cyber Security 2015 Unisys Corporation. All rights reserved.

More information

The Journey to High Performance. Transforming Accenture s IT Services

The Journey to High Performance. Transforming Accenture s IT Services The Journey to High Performance Transforming Accenture s IT Services Like many of the clients it serves, Accenture's internal information technology (IT) function supports a large, global workforce, with

More information

mototrbo TM application developer programme join our community

mototrbo TM application developer programme join our community mototrbo TM application developer programme join our community MOTOTRBO APPLICATION DEVELOPER PROGRAMME GROW YOUR BUSINESS WITH MOTOTRBO APPS Harness the full potential of Motorola Solutions MOTOTRBO professional

More information

PIVOTAL CRM. CRM that does what you want it to do BROCHURE

PIVOTAL CRM. CRM that does what you want it to do BROCHURE PIVOTAL CRM CRM that does what you want it to do BROCHURE THE PIVOTAL CRM PHILOSOPHY THE PIVOTAL ADVANTAGE Today s business world is a fast moving and dynamic environment one in which your teams expect

More information

Cisco Mobile Collaboration Management Service

Cisco Mobile Collaboration Management Service Cisco Mobile Collaboration Management Service Cisco Collaboration Services Business is increasingly taking place on both personal and company-provided smartphones and tablets. As a result, IT leaders are

More information

Technology. Accenture Network Technology Services

Technology. Accenture Network Technology Services Technology Accenture Network Technology Services 2 Accenture helps clients achieve high performance with endto-end network solutions that drive agility, productivity and efficiency. Today s CIOs are driven

More information

Unlocking potential: migrating to SAP S/4HANA

Unlocking potential: migrating to SAP S/4HANA Unlocking potential: migrating to SAP S/4HANA Organizations today need to perform in an always-on, digitally connected and Big Data-driven world. Operating in real time is no longer an aspiration it s

More information

Solutions. Business Technology Services Bringing Real Value to Global IT and Business Process Outsourcing Services

Solutions. Business Technology Services Bringing Real Value to Global IT and Business Process Outsourcing Services Solutions Business Technology Services Bringing Real Value to Global IT and Business Process Outsourcing Services Solutions Change is the only constant in the new global economy. Emerging technologies,

More information

Qlik UKI Consulting Services Catalogue

Qlik UKI Consulting Services Catalogue Qlik UKI Consulting Services Catalogue The key to a successful Qlik project lies in the right people, the right skills, and the right activities in the right order www.qlik.co.uk Table of Contents Introduction

More information

Technology Consulting. Infrastructure Consulting: Next-Generation Data Center

Technology Consulting. Infrastructure Consulting: Next-Generation Data Center Technology Consulting Infrastructure Consulting: Next-Generation Data Center Page Next-generation Heading data centers: Page Sub Title Provisioning IT services for high performance Elasticity is not the

More information

Is your outdated billing system costing you time and money?

Is your outdated billing system costing you time and money? Duck Creek Billing Is your outdated billing system costing you time and money? In a dynamic marketplace, being agile is essential to property and casualty (P&C) insurers that want to grow their business.

More information

National payment hub for clearing and settlement

National payment hub for clearing and settlement NCR APTRA CLEAR National payment hub for clearing and settlement Shifting payment dynamics: The international scope Every country has some form of unique payment system based on its own financial practices,

More information

Comprehensive Testing Services for Life Insurance Systems

Comprehensive Testing Services for Life Insurance Systems Insurance the way we do it Comprehensive Testing Services for Life Insurance Systems Capgemini s testing services provide the framework and tools to drive significant improvements in quality and efficiency

More information

IBM Tivoli Service Request Manager

IBM Tivoli Service Request Manager Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate

More information

Communication and marketing services

Communication and marketing services Communication and marketing services Contents Creativity is contagious. Pass it on. Albert Einstein 4. How we can help you 6. Creative services 8. Digital services 10. Print management 12. Customer communications

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Accenture Software for Life and Annuity. Achieving high performance through faster time to market, increased agility and improved cost control

Accenture Software for Life and Annuity. Achieving high performance through faster time to market, increased agility and improved cost control Accenture Software for Life and Annuity Achieving high performance through faster time to market, increased agility and improved cost control Accenture Software for Life and Annuity offers strategic solutions

More information

Accenture Public Service Platform Taking SOA from the Whiteboard to the Data Center and Beyond

Accenture Public Service Platform Taking SOA from the Whiteboard to the Data Center and Beyond Accenture Public Service Platform Taking SOA from the Whiteboard to the Data Center and Beyond Technology Challenges Are Daunting Today s information technology executives are tackling increasingly complex

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Enterprise Mobility Management...in the cloud. Powered by Is your enterprise mobile ready? The mobility challenge is on. By 2020 Gartner predict that 26 billion devices will be connected

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

Application Development Best Practices

Application Development Best Practices Application Development Best Practices THE ENTERPRISE MOBILUTION ERA An InfoStretch White Paper August 2014 Elevating confidence 3200 Patrick Henry Drive, Suite 250 Santa Clara, CA 95054 408.727.1100 info@infostretch.com

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We

More information

BMC Remedy IT Service Management Suite

BMC Remedy IT Service Management Suite BMC Remedy IT Service Management Suite BMC Remedy ITSM enables streamlined service delivery with an amazing user experience on both sides of the service desk. Business Challenge Today s enterprises are

More information

CA Service Desk Manager

CA Service Desk Manager DATA SHEET CA Service Desk Manager CA Service Desk Manager (CA SDM), on-premise or on-demand, is designed to help you prevent service disruptions, better manage change risks, and provides a 360-degree

More information

The power of collaboration: Accenture capabilities + Dell solutions

The power of collaboration: Accenture capabilities + Dell solutions The power of collaboration: Accenture capabilities + Dell solutions IT must run like a business grow with efficiency, deliver results, and deliver long-term strategic value. As technology changes accelerate

More information

How do you manage the growing complexity of software development? Is your software development organization as responsive to your business needs as

How do you manage the growing complexity of software development? Is your software development organization as responsive to your business needs as How do you manage the growing complexity of software development? Is your software development organization as responsive to your business needs as it could be? Borland Core SDP enables your IT organization

More information

Data Masking: A baseline data security measure

Data Masking: A baseline data security measure Imperva Camouflage Data Masking Reduce the risk of non-compliance and sensitive data theft Sensitive data is embedded deep within many business processes; it is the foundational element in Human Relations,

More information

How Technology Supports Project, Program and Portfolio Management

How Technology Supports Project, Program and Portfolio Management WHITE PAPER: HOW TECHNOLOGY SUPPORTS PROJECT, PROGRAM AND PORTFOLIO MANAGEMENT SERIES 4 OF 4 How Technology Supports Project, Program and Portfolio Management SEPTEMBER 2007 Enrico Boverino CA CLARITY

More information

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution A Customer Centric Digital Platform For Utilities A Joint Capgemini and Pegasystems Solution 2 A Customer Centric Digital Platform For Utilities Utilities the way we see it Utilities in a changing world

More information

WHITE PAPER: Egenera Cloud Suite

WHITE PAPER: Egenera Cloud Suite WHITE PAPER: Egenera Cloud Suite ... Introduction Driven by ever-increasing business demand, cloud computing has become part of many organizations IT strategy today. Driving this transition is the need

More information