Characteris*cs and Principles of Quality Management in So:ware Development

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1 Characteris*cs and Principles of Quality Management in So:ware Development So#ware Quality Quality Audit and Cer*fica*on Master in Computer Engineering Roberto García

2 Quality Characteris*cs So:ware has both external and internal quality characteris*cs External characteris*cs: They are the characteris*cs that a user of the so:ware product is aware of

3 External Quality Characteris*cs Correctness (Corrección). The degree to which a system is free from faults in its specifica;on, design, and implementa;on. Usability (Usabilidad). The ease with which users can learn and use a system Measured using Efficiency, Effec*veness and user Sa*sfac*on

4 External Quality Characteris*cs Efficiency (Eficiencia). Minimal use of system resources, including memory and execu*on *me Reliability (Fiabilidad). The ability of a system to perform its required func*ons under stated condi;ons whenever required - having a long mean *me between failures

5 External Quality Characteris*cs Integrity (Integridad). The degree to which a system prevents unauthorized or improper access to its programs and its data It includes restric*ng unauthorized user accesses as well as ensuring proper access to data is accessed properly for instance that date fields contain only valid dates

6 External Quality Characteris*cs Adaptability (Adaptabilidad). The extent to which a system can be used, without modifica;on, in applica*ons or environments other than those for which it was specifically designed. Accuracy (Precisión). The degree to which a system is free from error, especially with respect to quan*ta*ve outputs Accuracy differs from correctness; it is about the system doing its job well, rather than whether it was built correctly

7 External Quality Characteris*cs Robustness (Robustez). The degree to which a system con;nues to func;on in the presence of invalid inputs or stressful environmental condi*ons NOTE: Some of these characteris*cs overlap, but all have different shades of meaning that are applicable more in some cases, less in others.

8 Users just care about External Quality External characteris*cs of quality are the only kind of so:ware characteris*cs that users care about Users care about whether the so:ware is easy to use, not about whether it s easy for the developer to modify They care about whether the so:ware works correctly, not about whether the code is readable or well structured

9 Internal Quality Characteris*cs Programmers care about the internal characteris*cs of the so:ware, as well as the external ones Maintainability (Mantenibilidad). The ease with which you can modify a so:ware system to change or add capabili*es, improve performance, or correct defects

10 Internal Quality Characteris*cs Flexibility (Flexibilidad). The extent to which you can modify a system for uses other than those for which it was specifically designed Portability (Portabilidad). The ease with which you can modify a system to operate in an environment different from that for which it was specifically designed

11 Internal Quality Characteris*cs Reusability (Reusabilidad). The extent to which and the ease with which you can use parts of a system in other systems Readability (Legibilidad). The ease with which you can read and understand the source code of a system, at a detailed- statement levels

12 Internal Quality Characteris*cs Testability (Comprobabilidad). The degree to which you can verify that the system meets its requirements Understandability (Comprensión). The ease with which you can comprehend a system at the system- organiza;onal level It has to do with the coherence of the system at a more general level than readability

13 Conclusions Internal characteris*cs also overlap, but also have different shades of meaning Moreover, internal ones affect external Maximizing certain characteris*cs (internal or external) conflicts with maximizing others Some*mes one hurts another, some*mes one helps another, and some*mes one neither hurts nor helps another Solu;on: finding an op*mal solu*on from a set of compe*ng objec*ves

14 Posi*ve, adverse or neutral effects among external characteris*cs

15 Ac*vity In the context of the Project Development process of your company, the kind of project, products, technologies, target users, Select 4 of the external quality characteris*cs to focus on Priori;se 1, the characteris*c that might cause the biggest benefit (helps most the other ones)

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