Group Enterprise SingTel Investor Day 15 March 2013

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1 Group Enterprise SingTel Investor Day 15 March 2013 Bill Chang CEO, Group Enterprise Disclaimer: This material that follows is a presentation of general background information about SingTel s activities current at the date of the presentation. The information contained in this document is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation. It is information given in summary form and does not purport to be complete. It is not to be relied upon as advice to investors or potential investors and does not take into account the investment objectives, financial situation or needs of any particular investor. This material should be considered with professional advice when deciding if an investment is appropriate.

2 Formation of SingTel Group Enterprise Asia Pacific s Leading ICT Powerhouse SingTel Group Enterprise COMING TOGETHER. POWERING THE FUTURE 2

3 SingTel Group Enterprise At a Glance S$4.8b Revenue 9 months to December 2012 Integrated ICT Capabilities From Infrastructure-to-Services-to-Applications services "Glocal" Experience Global Touch & Local Experience 40 Global Cities in 22 countries Asia Pacific, Middle East, US & Europe > 13,000 ICT Professionals >3000 Industry Certifications Best in class industry practices & governance models 3

4 The ICT market comprises 4 main segments Apps + Biz Process Outsourcing + Consulting Cloud Services Infrastructure Examples of products and services Application Services Application development IT Consulting Business process outsourcing Cloud Computing Infrastructure as a Service Software as a Service Platform as a Service Services security, communications, etc. Applications acceleration Enterprise managed mobility Infrastructure Carriage (fixed voice and mobile) Domestic and international data Data centres Competitors Accenture IBM ST Electronics Tata Telstra Amazon Web Services Microsoft Azure BT Telstra Orange Business Services HP BT Orange Business Services Telstra 4

5 SingTel Group Enterprise has market share leadership in Asia Pacific region for all Int l Data services Apps + Biz Process Outsourcing + Consulting Cloud Int l IPVPN: US$1.3B Int l Leased Circuit: US$497.9M Services Infrastructure E-VPN: US$179.9M E-Line: US$182.4M Source: : IDC, 1H 2012, Oct

6 Leader in ICT & Mobility Services in Asia Pacific Apps + Biz Process Outsourcing + Consulting Cloud Services Infrastructure Telco & Services Leadership Comprehensive range of ICT solutions with strong delivery capabilities Wide range of vertical industries & enterprise mobility solutions Strong cloud capabilities Good network coverage in the region Enterprise Mobility Services Leadership SingTel slightly narrowed the gap since our 2011 study. SingTel also figures as a market leader continues to leverage its significant mobile assets in the region to position its mobility services and the company has realigned its enterprise business into a single ICT organization for a more regional approach. It has also improved its focus on customer support, which is recognized by its customers, who scored SingTel higher than in the previous study. SOURCE: IDC Marketscape, 2012 Source: Ovum,

7 Gaining scale in cloud with early shoots of successes Apps + Biz Process Outsourcing + Consulting G-Cloud for Singapore Government Cloud Service Provider with scale Cloud Services Regional Cloud Initiatives Independent software vendors Ecosystem Infrastructure 7

8 Helping SMEs transform and increase competitiveness $ Opportunities Trading, Buying and Saving as a Community Insights Perspectives on Technology & Business Grants A-Z Government Grants SaaS Apps One-Stop SaaS Experience Trading Board Weekly Blogs One-Stop Resource Simplified Experience Group Buys Case Studies Provide Reviews Apps Market Place Aggregated posting of RFQs & tenders Procurement advantage Dedicated SME content Share experience & adoption Comprehensive online grant library Monthly grant reviews Single Sign-in One Bill One Helpdesk Affordable Largest SME online community with 500k visits per month mybusiness is in Singapore only 8

9 NCS #1 market share in Singapore & #9 in Asia Pacific (excl. Japan) for applications & services Apps + Biz Process Outsourcing + Consulting Cloud Services Infrastructure Singapore Ranking % 1 (by market share) NCS ST Elect IBM Accentur e HP Fujitsu TCS CSC HCL Deloitte NCS Ranking % 1 (by market share) #1 Govt #1 Edu #1 H care #2 Telco #2 Tpt #3 Banking Gartner IT Professional Services, Mar Gartner recategorised Telco sector to include Communications, Media and Services sectors 9

10 Value proposition of One-Stop ICT Experience Provider for businesses Reduce complexity & take full accountability No technology obsolescence & lower maintenance cost Lower TCO, up to 27% Savings* *5 years NPV basis Capex to Opex 10

11 Enabling ANZ Bank through One-Stop ICT experience 5 year contract of $550M in data, voice, video, mobility and satellite services Span over 30 countries across Asia Pacific, Canada, US, UK and Pacific Islands Deployment in 850 branches, serving more than 34,000 staff >20,000 IP phones, contact centres, 40 Cisco TelePresence WAN Acceleration & Optimisation Services 11

12 Delivering full suite of ICT services regionally for a large European automaker 1. 5 year contract of worth $50mil in full suite of Services Network, traffic optimization, Hosting (S pore + China), Security, HDVC & LAN CPE 2. Span over 14 countries across Asia Pacific & Germany Germany China Korea Japan India Taiwan Thailand Philippines Vietnam Malaysia Singapore Ranked No 1 in Network Service Provider in Company's 2011 Key Supplier ratings 3. (amongst 22 IT providers globally) Australia New Zealand 12

13 Delivering Services to one of the gateway services & food solutions in the region Largest EWO Deal Won 5 year contract of worth $50mil for Data Centre, EUC, Service Desk & WAN Iconic Showcase of SingTel & NCS Collaboration

14 Regional Cloud-based Mobile Device Management deployment for a Global Fortune 500 healthcare Company Healthcare A Global Fortune 500 healthcare company with operations in more than 100 countries and over 61,000 employees. Customer s challenges: Wanted to deploy tablets to the sales team but faced the challenge of managing these tablets. Needed a cost effective and scalable solution that can be deployed quickly across the region. How we solved it: Deployed a cloud-based mobile device manager for 5 countries within 2 weeks. Provided customer with: Faster GTM to beat competition Monthly Recurring Charge model with low start-up cost Scalability with no hardware investment and management on-site 14

15 S$850m contract for Ministry of Education Standard Operating Environment (SOE) Equip 120,000 seats with the Standard Operating Environment Cater to 40,000 teachers and 500,000 students Offered as utility model: Per user per month pricing 15

16 Accelerate Emerging Technologies growth in four key areas 1 Lead with integrated cloud stack Cloud Accelerate build of Trusted Cloud infrastructure Build online marketplace for SMBs Be the Trusted Cloud Advisor to Enterprises 2 Scale regionally Enterprise Mobility Accelerate penetration of SG and Australia-based MNCs Differentiate product with application services capabilities Develop solutions for selected verticals 3 Deepen into selected industry verticals Machine to Machine Scale global platform to Australia Develop m2m solutions for Education, Transportation and Healthcare industries Build ecosystems for industry-specific solutions 4 Create early mover advantage Analytics & Big Data Build smart cities analytics capability in SG Develop services to manage high growth of data volume Extend products and capabilities regionally 16

17 Vertical Sector Transformation & Thought Leadership Apps + Biz Process Outsourcing + Consulting Cloud Services Infrastructure 17

18 The Future of Education Learning is about Me Learning & Content Application on the Cloud Holistic Assessment through real-time analytics Social Collaboration and Problem-Solving Ubiquitous Learning on any devices 18

19 SingTel Group Enterprise is uniquely positioned in the Asia Pacific ICT market Cloud Google Amazon web services Thought Leadership Applications & Services Verizon Tata Orange NTT AT&T BT Vodafone M1 Starhub Fixed Line+ ICT Mobile 19

20 Key Takeaways Asia Pacific One-Stop ICT Services Champion Integrated Fixed Mobile Cloud Convergence capabilities Deep domain expertise across key vertical Focus on key Emerging Technologies and gaining early mover advantage Track record of powering enterprises with one-stop ICT services 20

21

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