positive leader AT A TIME.

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1 positive INSPIRING ONE leader CHANGE. AT A TIME. Every team should have the best leaders equipped with the best solutions. For leaders who aspire to a more positive, proactive results-oriented leadership, Solutions provides leadership training experiences that will inspire and equip you with high performance work practices that you can put into practice on Monday. CAPSTONE LEADERSHIP SUMMIT ANDERSEN ENRICHMENT CENTER Saginaw, MI September NEW IN 2015 CAPSTONE PEAK PERFORMANCE SUMMIT EAGLE RIDGE RESORT AND SPA Galena, IL November CAPSTONE CNO EXECUTIVE RETREAT SEDONA ROUGE INN AND SPA Sedona, AZ October 22 NEW IN 2015 CAPSTONE NEW LEADER BOOT CAMP SEDONA ROUGE INN AND SPA Sedona, AZ October SAVE THE DATE LEADERSHIP Summits January 13 14, 2016 Stoughton Country Club, Stoughton,WI February 24 25, 2016 McDowell Mountain Golf Club, Scottsdale, AZ April 19 20, 2016 Southwest Lower Michigan PEAK PERFORMANCE Summit April 21 22, 2016 Medovue Hall, The English Inn Eaton Rapids, MI CNO/Nurse Executive Retreat June 29, 2016 The Mission Point Resort Mackinac Island, MI CONNECT WITH Solutions, Inc. SERVICE. PEOPLE. QUALITY. FINANCE. GROWTH. COMMUNITY.

2 LEADERSHIP Summit WHO WILL BENEFIT FROM ATTENDING: Every level of healthcare leader with any level of experience or education. The Summit experience is enhanced when a team of leaders from the same organization attend. SOLUTION-PACKED DAYS: Refreshing learning schedule and environment. Leave with a plan and solutions you can start executing on Monday. REFRESHING LEARNING SCHEDULE & ENVIRONMENT DAY 1: 8:00 am Registration/Networking 8:30 am Summit Learning Modules 5:00 pm Adjourn DAY 2: 8:00 am Special Nurse Leader Learning Module (Optional) 9:15 am Summit Learning Modules 4:30 pm Adjourn PLEASE FEEL FREE TO DRESS IN COMFORTABLE, CASUAL ATTIRE! ACHIEVING GREAT RESULTS Framework & Structure SOLUTIONS FOR THE EMPLOYEE EXPERIENCE Rounding Recognition, Appreciation & Celebration Performance Evaluations & Performance Conversations Direct Dialog Behavior Standards Employee/ Development Work Life Balance SOLUTIONS FOR QUALITY/HIGH RELIABILITY Change Management Evidence Into Action Current Topics in Healthcare Quality and Safety SOLUTIONS FOR EXCELLENCE IN SERVICE Validation Rounding Service Recovery Positive Communication Standards SOLUTIONS FOR FINANCE & GROWTH Leaders Roles in Revenue & Expenses Staffing Plans & Productivity Key Concepts in Managing Growth SOLUTIONS FOR COMMUNITY-MINDEDNESS SOLUTIONS FOR NURSE LEADERS Patient Post-Discharge Phone Calls Hourly Rounding Bedside Shift Report Provider approved by the California Board of Registered Nursing, Provider #16063, for 14 Contact Hours NEW IN 2015 PEAK PERFORMANCE Summit WHO WILL BENEFIT FROM ATTENDING: Every level of healthcare leader with any level of experience or education. The Summit experience is enhanced when a team of leaders from the same organization attend. SOLUTION-PACKED DAYS: Refreshing learning schedule and environment. Leave with a plan and solutions you can start executing on Monday. REFRESHING LEARNING SCHEDULE & ENVIRONMENT DAY 1: 8:00 am Registration/Networking 8:30 am Summit Learning Modules 5:00 pm Adjourn DAY 2: 8:00 am Summit Learning Modules 12:00 pm Adjourn PLEASE FEEL FREE TO DRESS IN COMFORTABLE, CASUAL ATTIRE! IMPROVING THE EMPLOYEE EXPERIENCE Hire Hard, Manage Easy Generating Results with a Multi-Generational Workforce SILO is a Four Letter Word Breaking Down Walls & Building Up Collaboration IMPROVING THE PATIENT EXPERIENCE Gaining Higher Reliability (Special focus on Improving Pain Management) Patient Engagement in Safety Eleven Essentials of a Service Excellence Initiative IMPROVING YOUR RESULTS Goal Setting, Action Planning & Reporting (Special focus on Finance & Growth) Powerful Presentations and Meetings Dear Stress, Let s Break Up A Focus on Resiliency Provider approved by the California Board of Registered Nursing, Provider #16063, for 12 Contact Hours. (1.0 hours meets the Michigan RN requirements for Pain Management)

3 CAPSTONE CNO/NURSE EXECUTIVE RETREAT INTERACTIVE NETWORKING & IDEA GENERATION REGARDING TODAY S CHALLENGES FRIDAY, OCTOBER 22 Sedona Rouge Inn and Spa Sedona, AZ 8:30am 3:00pm FOCUS TOPICS Achieving Great Results by Improving Alignment Accountability, Engagement & Empowerment Increasing Your Resiliency REGISTRATION INCLUDES Training Materials (hard copy & electronic) Healthy Lunch 5.0 Nursing Contact Hours NEW IN 2015 CAPSTONE NEW LEADER BOOT CAMP WHO WILL BENEFIT FROM ATTENDING: Healthcare leaders with less than two years experience in a leadership role will benefit greatly from the Boot Camp content. REFRESHING LEARNING SCHEDULE & ENVIRONMENT DAY 1: 8:00 am Registration/Networking 8:30 am Summit Learning Modules 5:00 pm Adjourn DAY 2: 8:00 am Special Nurse Leader Learning Module (Optional) 9:15 am Summit Learning Modules 4:30 pm Adjourn PLEASE FEEL FREE TO DRESS IN COMFORTABLE, CASUAL ATTIRE! SOLUTIONS FOR IMPROVING THE EMPLOYEE EXPERIENCE Measuring, Monitoring & Improving the Employee Experience Employee Rounding Hire Hard, Manage Easy Recognition, Appreciation & Celebration Direct Dialog, Behavior Standards SOLUTIONS FOR IMPROVING THE PATIENT EXPERIENCE Positive Communication Standards Validation Rounding Steps toward High Reliability SOLUTIONS FOR IMPROVING YOUR RESULTS The Framework for Achieving Great Results A Focus on Finance Meetings that Make a Difference Dear Stress, Let s Break Up A Focus on Resiliency Provider approved by the California Board of Registered Nursing, Provider #16063, for 14 Contact Hours TRAINING FACULTY Jane McLeod RN, MSN Sue Tetzlaff RN, RHIA, MHA, FACHE Jane McLeod is the co-founder of Solutions, a firm specializing in assessing organizations to facilitate planning and execution of operational improvements. Jane has been in the healthcare field for thirty one years as a Registered Nurse. Her clinical experiences focused on inpatient Oncology Nursing at a large tertiary facility in Northwest Michigan, as well as Emergency Room and Intensive Care nursing in the Eastern Upper Peninsula of Michigan. Jane has had the honor of serving in leadership positions at both of these hospitals, spanning most of her career. She has been a Clinical Director in Inpatient Oncology, Emergency Services, Intensive Care and Employee Wellness as well as the Senior Director of Inpatient Services and the Chief Nursing Officer. Sue Tetzlaff is the co-founder of Solutions. Sue has served in healthcare leadership positions for twenty years, including Vice President of Quality, Chief Nursing Officer and Chief Operating Officer. Sue is Board Certified in Healthcare Administration and is a Fellow in the American College of Healthcare Executives. She is licensed as a Registered Nurse in the State of Michigan and is a Registered Health Information Administrator in the American Health Information Management Association. She has organized and been a featured trainer for over forty leadership and employee development events in the past eight years with the objective of training leaders and hundreds of associates in skills necessary to create extraordinary results.

4 THREE WAYS TO REGISTER: NAME TITLE EMPLOYER REGISTRATION REGISTRATION FORM EMPLOYER ADDRESS (CITY, STATE, ZIP) WORK PHONE/CELL PHONE BY MAIL Solutions, Inc. Attention: Sue 820 Summit Street Sault Ste. Marie, MI ADDRESS (CONFIRMATION AND RECEIPT WILL BE SENT) BY PHONE OR FAX WITH CREDIT CARD OR P.O. Phone: (Sue) (Jane) Fax: For the latest updates and information, visit or CAPSTONE LEADERSHIP SUMMIT September 15 16, 2015 Andersen Enrichment Center, Saginaw, MI (Registration Deadline: September 4) CAPSTONE PEAK PERFORMANCE SUMMIT November 12 13, 2015, 2015 Eagle Ridge Resort & Spa, Galena, IL (Registration Deadline: November 2) CAPSTONE CNO EXECUTIVE RETREAT October 22, 2015, 2015 Sedona Rouge Inn & Spa, Sedona, AZ (Registration Deadline: October 9) CAPSTONE NEW LEADER BOOT CAMP October 20 21, 2015 Sedona Rouge Inn & Spa, Sedona, AZ (Registration Deadline: October 9) REGISTRATION FEES Each participant will receive a comprehensive workbook that includes training content, resources and planning documents to aid quick implementation. Fee also includes a healthy lunch. $495.00/Summit or Boot Camp attendee $395.00/Attendee for teams of 3 or more from the same organization attending the same Summit or Boot Camp location. When registering a team of 10 or more attendees, call for further discounts. $195.00/CNO Executive Retreat Attendee PAYMENT OR PURCHASE ORDER: Check Enclosed (Payable to Solutions, Inc.) Signed Purchase Order/Check Request Enclosed Phone number of Employer s Accounts Payable Office Credit Card (Visa/Mastercard) Cardholder Name Card Type/Card Number Card Expiration Date

5 LOCATIONS AND LODGING CAPSTONE LEADERSHIP SUMMIT ANDERSEN ENRICHMENT CENTER 120 Ezra Rust Drive, Saginaw, MI September Hampton Inn, 2695 Tittabawassee Rd, Saginaw, MI (989) Book by: August 14, 2015 Price: $114 Mention: Summit NEW IN 2015 CAPSTONE PEAK PERFORMANCE SUMMIT EAGLE RIDGE RESORT AND SPA Galena, IL November Eagle Ridge Resort and Spa, 444 Eagle Ridge Drive, Galena, IL (815) Inn Rooms: $ plus 11% hotel tax and an $18.00 resort amenity fee per room per night One bedroom Villa: $ plus 11% hotel tax and an $18.00 resort amenity fee per villa per night Two bedroom Villa: $ plus 11% hotel tax and a $25.00 resort amenity fee per villa per night Mention: Summit CAPSTONE CNO EXECUTIVE RETREAT SEDONA ROUGE INN AND SPA Sedona, AZ October 22 Sedona Rouge Hotel and Spa, 2250 State Rte. 89A, Sedona, AZ (928) Book by: August 22, 2015 Price: $ Mention: Summit A one night non-refundable credit card payment is required when booking. NEW IN 2015 CAPSTONE NEW LEADER BOOT CAMP SEDONA ROUGE INN AND SPA Sedona, AZ October Sedona Rouge Hotel and Spa, 2250 State Rte. 89A, Sedona, AZ (928) Book by: August 20, 2015 Price: $ Mention: Summit A one night non-refundable credit card payment is required when booking.

6 TESTIMONIALS CAPSTONE LEADERSHIP BOOT CAMPS AND SUMMITS I ll be a better leader Day 1 back from the conference. This two day training should be offered to every new leader healthcare would be transformed. I ve never been so inspired, energized or motivated from a conference. The finance module WOW Best explanation I ve ever heard! Deanna, Clinical Services Manager, Mercy Health Best leadership conference I ve ever attended. The information was comprehensive & useful. Took home lots of ideas and am eager to implement things and teach my department directors. Lori, Chief Nursing Officer, Sullivan County Community Hospital Really excellent thank you. Appreciate that this is immediately applicable. Appreciate the honesty and the way the material is aimed at me.so I self-reflect and own the responsibility for implementing change strategies that will benefit my patients, my team, my organization and my community. Rita, Chief Nursing Officer, Mayo Clinic The two day Summit was like a professional recharging trip to a spa. Appreciate all the content that was shared. The content, speakers & location have been a much needed workshop. My goal for the two days was to take away a few pearls. May I say I filled a bucket in Day 1. Many thanks for the passion you present with. Kendra, Chief Nursing Officer, Scheurer Hospital What made this conference different is that you give solutions and how-to s to execute the initiative, response, or strategy. Tammy, Director of Nursing, Mid-Michigan Medical Center This was a great Summit. I have been in healthcare for 20 years, and this was the best leadership conference I have ever attended. Bernadette, Nursing Leader, Charlevoix Area Hospital I liked the healthy meals and the walk. It helped keep up the energy of the presentations, which were engaging and very inspirational. Tanya, CEO, Schoolcraft Memorial Hospital I have had the wonderful opportunity to attend several events, and have had Sue and Jane come on-site to my organization. Each time I have learned something new. I love the way you deliver the content through your fun and practical stories from your experiences. It truly inspires me to make changes both professionally and personally. Hilda, CNO, Marlette Hospital Jane and Sue are incredible! Very engaging and entertaining presenters! I was able to take away immediate ideas to start tomorrow to help be a better leader and provide excellent quality patient care and service. Kerry Sue, Rehab Director, Southwest Health Center TO INSPIRE POSITIVE CHANGE. ONE LEADER AT A TIME. CAPSTONE CANCELLATION POLICY: IF YOU ARE REGISTERED BUT CAN T ATTEND: must be notified of inability to attend. Full refund can be received for cancellations 30 days or more prior to event. For cancellations less than 30 days prior to event; options include: 1) Crediting your registration fee to a future Solutions, Inc. event within 12 months; 2) Transferring your registration to a substitute attendee; or 3) Receiving a refund of your registration fee (less $ non-refundable cancellation fee). IN THE VERY UNLIKELY EVENT OF A SUMMIT BEING CANCELLED: If you are registered for a Summit that is cancelled; 100% of registration fees will be refunded within 30 days of the cancellation; or, if preferred, your fees may be transferred to another event date/location.