Index. comparison-shopping services, consolidated 6 comparison-shopping services, definition 17, 273
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1 314 A actual shopping time (AST) 57 age, impact of 63 agent design, comparison-shopping services and 1 agent reasoning models 94 agent search 59 agent search, definition 72, 272 agent search, variables influencing the usage 67 agent technology 31 Amazon.com, strategic path of 192 analysis of variance (ANOVA) 141 anonymity 90 B B2C e-commerce 217 B2C rules, formation of 97 B2C transaction 96 balance theory, definition 177, 272 bargain-oriented shoppers, definition 163, 272 BargainFinder experiment 4 BargainFinder experiment, definition 17, 272 bundled comparison, definition 17, 272 business-to-business (B2B) markets 33 business-to-consumer commerce (B2C) 19 Buy.com 184 C Cameleon engine 48 cellular phone users, convenience perceptions of 143 channel selection, definition 117, 272 choice overload, definition 17, 272 choosing agent search 62 COIN, prototype implementation using 46 COIN approach 48 COIN approach, scalability of 50 COIN mediator 47 COIN reasoner 47 college textbook 108, 114 college textbook category, regression result of 113 college textbook category, rotated factor pattern of 112 commodity products 84 CompareNet.com 4 comparison-shopping, health care 13 comparison-shopping, history of 3 comparison-shopping, online travelling 13 comparison-shopping channel 112 comparison-shopping channel selection 101 comparison-shopping channel selection strategy, limitations 114 comparison-shopping market 105 comparison-shopping market, constituents of 104 comparison-shopping market, definition 117, 272 comparison-shopping marketing channels 109 comparison-shopping services, agent design and 1 comparison-shopping services, background of 102 comparison-shopping services, bundled comparison 15 comparison-shopping services, consolidated 6 comparison-shopping services, definition 17, 273 Copyright 2009, IGI Global, distributing in print or electronic forms without written permission of IGI Global is prohibited.
2 comparison-shopping services, emergence of 3 comparison-shopping services, feature and function comparison 15 comparison-shopping services, how shoppers use 9 comparison-shopping services, impact of 12 comparison-shopping services, mobile comparison 15 comparison-shopping services, new sales channel 12 comparison-shopping sites, second generation 25 comparison aggregators 38 comparison service providers 38 comparison shopping 74 comparison shopping, durability 74 comparison shopping, implications for consumers 86 comparison shopping, implications for sellers 86 comparison shopping, price 74 comparison shopping, product complexity 74 comparison shopping, product purchase decision steps 76 comparison shopping behaviour, online environments 119 comparison shopping website 75, 85, 87 comparison website 84 competitiveness 96 complex products 87 complex products, implications for consumers 79 complex products, implications for sellers 79, 82 complex products, implications to consumers 82 component conversions 47 computer self-efficacy 224 consolidated comparison-shopping services 6 consumer adoption of innovation 236 consumer adoption of online shopping 235, 240 consumer behavior 172 consumer information processing approach 57 consumer information search, costs of 57 consumer search 56 COntext INterchange (COIN), prototype demonstration 43 context mapping 43 convenience-oriented consumers, definition 132, 273 convenience-oriented shoppers 122 convenience perception of cellular phone users 143 convenience perceptions 145 conversion composition algorithm 50 cost-per-click (CPC) 104 cost-per-click (CPC) business model 6 cost per click, definition 117, 273 customer concerns in online shopping (CCOS) 223 customer convenience 134 customer convenience, concept of 137 customer dissatisfaction 169 customer dissatisfaction, definition 177, 273 customer satisfaction 167 customer satisfaction, definition 177, 273 D data access 41 data collection 108 data extraction 7 data feeding 7 data feeding, definition 18, 273 DATALOG 44 data presentation 8 data wrapping 7 data wrapping, definition 18, 273 decision-making, cognitive process of 11 decision-making process 153 Dell.com 186 depth of search 57 digital camera 108, 114 digital camera category, regression result of 113 digital camera category, rotated factor pattern of 112 dimension reliabilities 140 durability 74,
3 E H e-commerce 19, 91 e-commerce, definition 163, 273 e-retailing, definition 177 e-service quality 154 e-shopping agents 162 e-vendors 251 e-vendors in e-markets 266 economics of information (EoI) theory 57 ecrm, definition 177, 273 electronic commerce, trust assessment in 92 electronic customer relationship management, definition 177, 273 electronic market, different search patterns 55 electronic markets, definition 72, 273 entity resolution 43 evolutionary path, review of 188 Expedia.com 187 experience with record shops, impact of 64 experience with search engines, impact of 64 external search 57 health services 14 hedonic shopping motivations, definition 133, 273 heuristics 10 heuristic strategies 10 hypotheses testing, results of 143 hypothesized model 208 F Fastparts.com 187 focus group, use of 183 fuzzy-logic model, proposed 96 fuzzy logic methodology 94 fuzzy models, evaluation of 94 fuzzy models, online-trust assessment 90 G GDS to GIS, evolutionary path 189, 192 gender, impact of 63 general-direct sales (GDS) 184 general-intermediary sales (GIS) 185 general search pattern 61 general shopbots, definition 117, 273 global comparison service, mediation architecture for 43 global comparison services, mediation architecture for 37 global price comparison, lightweight ontology for I impartial services 31 individualised marketing, definition 163, 274 information search 56 information search, definition 72, 274 information search behavior 57 innovation, consumer adoption of 236 interactive fuzzy logic 94 internal search 57 Internet and Web technologies 217 Internet services and convenience perception 141 Internet usage per week, impact of 63 item-total correlation 140 iterative search, definition 72, 274 J Jango.com 4 Junglee 4 L least effort principle 11 least effort principle, definition 18, 276 lightweight ontology 48 log-run economic analysis 84 M m-commerce, definition 150, 274 m-commerce, distinctive characteristics of 136 m-commerce customer perception of convenience, definition 150, 274 m-commerce service features, definition 150, 274 mail-order retailing 198 marketing strategies 82
4 mass marketing, definition 163, 274 MAUT 10 mediation architecture 41 megabrand, definition 164, 274 memory 152 mobile commerce, context of 134 mobile comparison, definition 18, 274 multi-attribute utility theory 10 multi-channel retailing 167 multi-channel retailing and customer satisfaction 165 multi attribute utility theory, definition 18, 274 multichannel, definition 177, 274 multichannel environment 196 multichannel retail environment 169 multichannel retailing 198 multiple data sources, semantic heterogeneity of 40 MySimon.com 4 N negotiation agent 94 negotiation issues 94 negotiation protocols 94 NETBot 4 O objective knowledge 59, 62 online-trust assessment 90 online environments, comparison shopping behaviour in 119 online experience 121 online marketing channel, definition 117, 274 online proficiency 238 online purchase 240 online purchase intention, mediating effect of 235 online purchase intentions 217 online retailers 197 online retailing, significance of 9 online shop 203 online shoppers decision-making model 255 online shopping 19, 91, 122 online shopping, consumer adoption of 235, 240 online shopping, definition 133, 274 online shopping, endogenous antecedents of 196 online shopping, exogenous antecedents of 196 online shopping, perceived convenience of 202 online shopping, perceived security of 202 online shopping accounts 86 online shopping agents 151, 161 online shopping experience 224 online shopping experience, enhancing 21 online trading environment 251 online vendor s channel selection 105 online vendors 101 online vendors, aggregated distribution of 110 Overstock.com 184 OWL 28 P PayPal.com 186 personalization 19 personalized services 31 planner/optimizer/executioner (POE) 47 price 74 price, economic commitment 83 price, product complexity 78 price, product durability 80 price-oriented shoppers, definition 133, 275 price comparison, characteristics and deficiencies of 39 price comparison agents 38 price comparisons 85 price effect 261 PriceGrabber.com 5, 185 price of consumer products 81 price of the product 57 Pricescan.com 4 product attributes 77 product categories, identification of 108 product choice variety 239 product complexity 74, 78 product durability 80 product selection guide 79, 83 purchase decision process 77 purchase price, effect of search pattern
5 R record shops, experience with 64 reputation effect 261 research data, collection and analysis of 139 response speed 108 risk aversion 237 rule editor, GUI for 98 S SDS to GDS, evolutionary path 189, 191 SDS to GIS, evolutionary path 189, 191 SDS to SIS, evolutionary path 189, 191 seal effect 261 search, determinants of 58 search agent, definition 72, 275 search behavior, definition 72, 275 search behaviour 122 search engine, definition 72, 133, 275 search engine marketing, definition 133, 275 search engines, experience with 64 search engine use, antecedents of 120 search engine use groups, predicting membership of 127 search patterns, definition 72, 275 search patterns, effect of 65 search patterns, electronic markets 55 search patterns, identification of 62 search process, shape of 59 self-efficacy theory 238 seller product guide 80 SEM analysis, results of 228 semantic heterogeneity 37, 41 semantic interoperability 19, 29 semantic Web, shopbots and 26 semantic Web services 28 SEM results 228 sequential search 59 sequential search, definition 73, 275 sequential search pattern 60 service and convenience preferences 141 service categories 145 service failure 169 service failure, definition 177, 275 service failure recovery 172 service features 134, service recovery 172 service recovery, definition 177, 275 SERVQUAL, definition 164, 275 SERVQUAL model 154 shared ontology 46 Shopbot, definition 18 shopbot, definition 275 shopbots 38, 109 shopbots, background of 102 shopbots, definition 117, 276 shopbots, design of 6 shopbots, how current ones work 24 shopbots, next generation of 19 shopbots, semantic Web and 26 shopbots, technological limitations 24 shopping, process of 75 Shopping.com 2, 5 shopping agent 151 shopping agent, definition 164, 276 shopping agents 38, 153, 161 shopping agents, first generation 23 shopping agents, perceived quality of 159 shopping agents, quality of 156 shopping agents quality, perception of 157 shopping agents service quality 151 shopping behaviour 153 shopping bot 155 shopping convenience 238 shopping experience 161 shopping intention 134 shopping motivations 122, 126 shopping robots 38 shopping time, impact of chosen search pattern 66 Shopzilla.com 5 simultaneous (agent) search process 60 simultaneous search, definition 73, 276 SIS to GIS, evolutionary path 190 small online vendors, definition 117, 276 social welfare analysis 265 Spanish e-shoppers, case of 119 Spanish Internet shoppers 126 Spanish Internet shoppers, case of 123 specialized-direct sales (SDS) 186 specialized-intermediary sales (SIS) 186 specialized shopbots, definition 117, 276
6 strategic planning, WBSS 188 structural equation model 207 structural equation model analysis 226 subjective knowledge 59, 64 T TAM 200 technology, enabling 41 technology acceptance model (TAM) 138, 240 Theory of Planned Behavior (TPB) 201 theory of planned behavior (TPB) 240 Theory of Reasoned Action (TRA) 201 traffic rank (TR) 108 traffic rank, definition 117, 276 transparency 151 trust 96 trust assessment, electronic commerce 92 trust rules, formation of 97 U uncertainty 90 user shopping behavior, theories on 10 utilitarian shopping motivations 119 utilitarian shopping motivations, definition 133, 276 V validity and reliability assessment 225 variety-seekers, definition 133, 276 virtual database (VDB) 4 W WBSS, characteristics of 183 WBSS, classification model of 183 WBSS, evolutionary paths of 188 WBSS, overall strategic planning of 193 WBSS, product type of 182 WBSS, sales type of 182 WBSS, strategic planning of 190 WBSS, taxonomy of 188 Web-based comparison-shopping 1 Web-based shopping in e-commerce 179 Web-based shopping systems (WBSS) 179 Web-based shopping systems, evolution of 178 web-based technologies 92 Web-enabled online shopping 135 Web services 27 Web site quality 220 width of search 57 wrappers 47 Y Yahoo! Shopping
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