PARKING SERVICES. Off-Street Parking. Off-Street Parking accounts for the operations of the Town s parking facilities at several off-street lots.

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1 PARKING SERVICES Parking Services includes operation of two major Off- Street parking lots, all On- Street metered parking and parking enforcement activities. Off-Street Parking Revenues Off-Street Parking Off-Street Parking accounts for the operations of the Town s parking facilities at several off-street lots. James Wallace Deck 41% Lot 2 32% Other Income 2% Other Lots 25% On-Street Parking On-Street Parking Revenues On-Street Parking accounts for meter revenue and parking fines. Ti cke t Fine s 60% Meter Fees 39% Other 1% 209

2 PARKING SERVICES MISSION STATEMENT: The primary mission of Parking Services is to provide on-street and off-street parking for Chapel Hill s citizens and visitors in an efficient and courteous manner, and to operate a parking enforcement system in compliance with the parking regulations adopted by the Town Council. Parking Services operates Town-owned on-street and off-street parking and enforces parking regulations. Duties of Parking Services include: Management, maintenance and repair of all municipal metered on-street and offstreet parking facilities. Enforcement of parking ordinances for parking meters, restricted parking zones, and residential on-street parking permit zones; evaluation of residential parking permit applications. Issuance of citations for parking ordinance violations; collection of civil penalties and related record-keeping and follow-up after the Police Department makes decisions regarding citizens appeals of parking citations. Lease of designated off-street parking spaces on a monthly basis in accordance with fee policies adopted by the Town Council. Collection and deposit of revenues from the Town s parking operations and maintenance of accurate records. 210

3 PARKING SERVICES Finance Director Parking Services Superintendent Records Technician (1.8) Assistant Parking Superintendent Parking Services Supervisor Parking Enforcement Officer (3) Parking Lot Attendant (5) Note: Parking Services is supervised by the Finance Director. 211

4 PARKING FUNDS Major Revenue Sources Descriptions and Estimates The Town budgets parking-related revenues in two funds: the Off-Street Parking Fund and the On-Street Parking Fund. The Off-Street Parking Fund, with a fiscal year budget of $1,436,505, accounts for revenues from the James Wallace Deck and five parking lots in the downtown area. Revenues consist almost exclusively of the fees charged for parking in these lots. About $596,000, or 41%, of total off-street parking revenues is budgeted from the James Wallace Deck and about $465,000, or 32%, is budgeted from Lot 2 at the corner of Rosemary and Columbia Streets. Thousands Off-Street Revenues James Wallace Deck Other Lots Est James Wallace Deck 41% Off-Street Parking Revenues Other Income 2% Other Lots 25% Lot 2 32% Construction of a mixed use development on the Lot 5 site is planned to begin in March of As a result, the Town expects reduced annual revenues totaling about $251,000. Provision for replacement parking during the period of construction may require an additional allocation of funds. The On-Street Parking Fund, with a budget of $599,150, has two major revenue sources: parking meter fees and parking ticket fines. Meter fees are estimated to generate about $235,000 and parking ticket fines about $360,000 in Major Expenditures and Estimates The primary expenditures of the Off-Street Parking Fund include the costs of personnel to manage the lots (approximately $385,000) and payments for principal and interest on the James Wallace Deck and other lots (about $462,000). The budget includes $7,200 for employee pay adjustments of 4% effective October 2007 and $16,000 for replacement of the boot at the Wallace Deck. The recommended revenues will yield a reserve of $263,000 for use on construction or other initiatives as they are developed. The On-Street Parking Fund includes expenditures primarily for the personnel to administer and collect meter revenues and parking tickets, about $322,000. The budget of $599,000 includes an increase for employee pay adjustments and funding to replace a copier. The excess of revenues over expenditures in the On-Street Parking Fund is transferred to the General Fund and is budgeted to be about $112,000 in

5 PARKING SERVICES BUDGET SUMMARY The Parking Services Fund is comprised of two divisions: On-Street Parking that accounts for meters and enforcement and Off-Street Parking that accounts for the parking deck and lots. EXPENDITURES ***** On-Street Parking 633, , , , , % Off-Street Parking 1,168,525 1,603,600 1,801,789 1,432,582 1,436, % Total 1,802,476 2,204,260 2,409,393 2,032,997 2,035, % REVENUES On-Street Parking 633, , , , , % Off-Street Parking 1,168,525 1,603,600 1,801,789 1,432,582 1,436, % Total 1,802,476 2,204,260 2,409,393 2,032,997 2,035, % 213

6 ON-STREET PARKING BUDGET SUMMARY The FY adopted budget for On-Street Parking reflects a slight decrease in operating costs overall, because some technological upgrades paid for in FY will not require additional funds. Revenues from parking meter fees and tickets in FY are expected to decline slightly from FY , due to the loss of several businesses in the downtown area. ***** EXPENDITURES Enforcement: Personnel 226, , , , , % Operations 118, , , , , % Capital - 5,462 5,534 5, % Meters: Personnel 53,429 48,658 53,733 50,612 50, % Operations 19,861 8,920 12,707 10,521 6, % Transfer to General Fund 215, , , , , % Total 633, , , , , % REVENUES Parking Meter Fees 260, , , , , % Parking Ticket Fines/Fees 365, , , , , % Interest Income 8,553 1,000 1,000 4,315 4, % Appropriated Fund Balance - - 6, N/A Total 633, , , , , % 214

7 OFF-STREET PARKING BUDGET SUMMARY The FY adopted budget for Off-Street Parking reflects a 10.4% decrease in operating costs from FY , because some technological upgrades paid for in FY will not require additional funds. Revenues from Lot 5 are up significantly over FY because the FY budget was built around the assumption that the Lot 5 Development Project would begin in February 2007, but it has since been delayed. Lot 3 revenues have increased due to extended operating hours and the addition of multiple payment options. EXPENDITURES ***** James Wallace Deck 265, , , , , % Parking Lots 257, , , , , % Administration 645, , , , , % Total 1,168,525 1,603,600 1,801,789 1,432,582 1,436, % REVENUES James Wallace Deck 613, , , , , % Lot 2 461, , , , , % Lot 3 42,720 35,420 35,420 72,720 72, % Lot 4 14,848 16,320 16,320 16,235 16, % Lot 5 305, , , , , % Lot 6 12,240 12,240 12,240 12,240 12, % Interest Income 46,814 10,600 10,600 17,557 16, % Miscellaneous Income 8,790 7,350 7,350 5,855 5, % Appropriated Fund Balance (337,558) 306, , % Total 1,168,525 1,603,600 1,801,789 1,432,582 1,436, % 215

8 PARKING TRENDS COUNCIL SERVICE GOAL: Provide fair, effective, efficient, and prompt customer service. DEPARTMENT GOAL : Issue citations that enforce parking regulations adopted by the Town Council. OBJECTIVE : Maintain an average collection ratio of 90% or better. In fiscal year , the Parking Services Department met and exceeded the established goal of maintaining an average collection ratio of 90% or better. The high collection rate can be attributed to persistent collection efforts, including booting, towing, and an out-of-state owner retrieval procedure. The collection rate is also an indication of fair and effective customer service, as less than 5% of citations were voided on appeal. Tickets Collected 100% 90% 80% 70% 60% Percent of Total Citations Collected 92.1% 92.6% 92.4% Goal Estimated % Target Goal ADDITIONAL DETAIL Revenue/Space/Day Change from Prior Year Rosemary Deck % Lot % Lot % Lot % Lot % Lot % Meters % Turnover Rosemary Deck % Lot % 216