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1 Role description Job ad reference PPHSQ EOI Classification AO2 Role title Client Service Officer Multiple Positions Status Temporary Part-time to 30 September 2016 (38 hours per fortnight) Unit/Branch Payroll Services, Payroll Portfolio Commercialised Business Unit Health Support Queensland Salary $1, to $2, per fortnight Closing date Friday 19 February 2016 Contact name Louise Cochran Location Toowoomba Contact number If you have difficulties applying online, please contact PPHSQ Recruitment on (07) Vision for the public service To be a government of the 21st century, one government that is connected and working together to deliver smarter, simpler outcomes that are responsive to the needs of Queenslanders now and for the future. We will create opportunities in partnership that are all about positive outcomes rather than just service delivery and regulation. To enable this vision, the Queensland Public Service (QPS) is transforming from a compliance focus to a more values-led way of working. The following five values statements underpin behaviours that will support and enable better ways of working and result in better outcomes for Queenslanders. Customers first: Know your customers. Deliver what matters. Make decisions with empathy. Ideas into action: Challenge the norm and suggest solutions. Encourage and embrace new ideas. Work across boundaries. Unleash potential: Expect greatness. Lead and set clear expectations. Seek, provide and act on feedback. Be courageous: Own your actions, successes and mistakes. Take calculated risks. Act with transparency. Empower People: Lead, empower and trust. Play to everyone s strengths. Develop yourself and those around you.

2 Your opportunity The primary purpose of the role is to contribute to the delivery of customer focussed Payroll Services to clients of Queensland Health through payroll and related administrative processes and systems. Your role Fulfil the responsibilities of this role in accordance with QPS values and Payroll Portfolio as outlined above. Maintain and use a range of system applications associated with Payroll Services. Work collaboratively with other team members within Payroll Services, to ensure efficient services are provided. Support Line Managers by maintaining rosters in the rostering management system. Be responsible for accurate data entry, enabling efficient operation of the Payroll Team. Liaise with Line Managers to ensure timely data maintenance of rosters is performed, so as not to compromise payroll data for Hospital and Health Service employees. Ensure accurate roster details are exported to the HR/Payroll System within designated timeframes. Maintain a comprehensive working knowledge of the rostering system and system enhancements associated with functionality. Adhere to relevant industrial awards, agreements and policies associated with the rostering system. Actively participate in workgroup meetings to help provide direction and advocacy for the team. Respond to complaints in a courteous manner and implement remedial action where practical in regards to rostering related matters. Develop and maintain an effective working relationship with other Payroll Services staff on issues relating to the payroll/rostering interface. Liaise with Payroll Services staff in relation to investigations/actions of errors on the highlight report where required. Understand and apply the concept of quality services, especially in relation to meeting standards required under ACHS accreditation. Attend to the renaming, filing and archiving of employee rostering/payroll information and documentation in a timely manner. Provision of quality client focussed services. Participate in the process of continuous improvement to enhance customer services. Attend to correspondence as required. Mandatory qualifications/professional registration/other requirements Nil How you will be assessed? You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under Your role, the ideal applicant will be someone who can demonstrate the following: - 2 of 5 -

3 Ability to acquire knowledge of computer systems, in particular rostering/staffing systems that operate in a large, complex public health service or comparable organisation. Interpersonal communication skills with all levels of staff in a large public health service or comparable organisation. Ability to work within a team environment and to meet regular established deadlines within designated timeframes to ensure team outcomes are achieved. Understanding of, and commitment to, quality customer services in a large multi-disciplinary organisation. Basic understanding of Workplace Health & Safety, Equal Employment Opportunity and Antidiscrimination practices and behaviours as applied in the working environment. Your application Please provide the following information to the panel to assess your suitability: Your current CV or resume, including the names and contact details of two referees. Referees should have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current/immediate/past supervisor A short statement (maximum 1 2 pages) on how your experience, abilities, knowledge and personal qualities are relevant for the role, taking into account the key responsibilities and attributes noted in the How you will be assessed? section. Your employer Health Support Queensland Health Support Queensland (HSQ) is an organisational Division of the Department of Health and delivers a range of support services to enable the delivery of frontline health services. HSQ provides services to all Queensland Hospital and Health Services (HHSs), to other government agencies and to commercial clients. The current services provided by HSQ include: pathology services procurement and logistics for health related equipment, products and services biomedical technology services forensic and scientific services linen and laundry services medicines management 13HEALTH ( ) line for health information, referral and teletriage services to Queenslanders for the cost of a local call radiology support contestability for the Queensland health system and HSQ and Payroll Portfolio. HSQ has a staff complement of approximately 3,000 full-time equivalents (FTEs) and has an operating budget of approximately $815 million for the financial year 14/15. HSQ handles the procurement of approximately $1 billion worth of goods on behalf of the Queensland public health system. The Chief Executive is accountable for the day-to-day operation and performance of HSQ. The HSQ Advisory Board has been established to assist the Chief Executive and the Director-General, Department of Health in setting the strategic direction of HSQ. The HSQ Advisory Board will meet at least six times a year and its role is formalised in the Terms of Reference approved by the Director- General. Payroll Portfolio The main responsibilities of the Payroll Portfolio are providing business-as-usual payroll operations and delivering change initiatives to improve rostering and payroll practices and processes across Queensland Health. The work of the Payroll Portfolio includes: - 3 of 5 -

4 Managing rostering and payroll processes for the Department of Health and the 16 Hospital and Health Services, including the fortnightly pay run for over 80,000 employees Carrying out a range of IT systems service management activities including the implementation of: priority system fixes system changes to support new industrial agreements security updates performance and capacity improvements general system maintenance Delivering change initiatives to improve rostering and payroll practices and processes. Visit the website for more information: Additional information There may be a requirement to work out of hours, weekends and public holidays to ensure the successful delivery of the Queensland Health payrun. Permanent and temporary vacancies longer than 12 months remain current for 12 months OR Temporary vacancies less than 12 months remain current for vacancy duration Future vacancies of a temporary, full-time and part-time nature may also be filled through this recruitment process. Pre-employment screening, including criminal history and discipline history checks, may be undertaken on persons recommended for employment. Roles providing health, counselling and support services mainly to children will require a blue card, unless otherwise exempt. Employees who are permanently appointed to Queensland Health may be required to undertake a period of probation appropriate to the appointment. All relevant health professionals, who in the course of their duties formulate a reasonable suspicion that a child or youth has been abused or neglected in their home/community environment, have a legislative and a duty of care obligation to immediately report such concerns to Child safety services, Department of Communities. Applicants will be required to give a statement of their employment as a lobbyist ( within one month of taking up the appointment. Applicants may be required to disclose any current pre-existing illness or injury which may impact on their ability to perform the role. Details are available in section 571 of the Workers Compensation and Rehabilitation Act 2003 ( rehabilitation/workers-compensation-and-rehabilitation-legislation/workers-compensation-and-rehabilitation-act- 2003). Employees of Health Support Queensland are to actively participate in a working environment supporting quality human resource management practices including employment equity, antidiscrimination, occupational health and safety and ethical behaviour. - 4 of 5 -

5 Organisational Chart - 5 of 5 -

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