CAHPS for PQRS Survey Quality Assurance Guidelines Version 1 Technical Corrections and Clarifications Issued November 23, 2015

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1 Subsequent to the production of the CAHPS for PQRS Survey (QAG V.1), it has been determined that there are specific survey material items that require content corrections. These items are identified below. This document was updated on November 20 th to add the first three items below and the item regarding revision of the Russian CATI Script to include Q57 Intro. 1. Section III, Program Requirements Survey Vendor Roles and Responsibilities, Page 13: A sentence was added at the end of the first Note to further clarify the cell size rule for reporting. The sentence reads: These instructions prohibit display counts of 1-10 or any numbers that allow the exact inference of a count of Section IV, Data Collection Protocol Phone Attempts, Page 32: A Note was added after the second paragraph to clarify call back attempts. The Note Reads: Note: It is permitted to call the beneficiary back one time after the sixth attempt if the beneficiary establishes a firm call-back date and time. The interviewer must establish the call-back with the beneficiary and not a member of the household. 3. Section IX, Data Analysis and Public Reporting Survey Vendor Analysis of CAHPS for PQRS Survey Data, Page 54: A Note was added at the end of the section to further clarify the cell size rule for reporting. Note: These instructions prohibit display counts of 1-10 or any numbers that allow the exact inference of a count of November

2 4. Revision to Appendices Revision to Appendix B, Survey Vendor Authorization Form, to include providing TIN if Group ID is not available. Current: I, (print name of the designated CAHPS for PQRS Survey Administrator), acknowledge and accept the role and all of the responsibilities of the CAHPS for PQRS Survey Administrator for (print name of group practice and group practice ID). For multiple group practices, print see attached list of [insert number] group practices. Revised: I, (print name of the designated CAHPS for PQRS Survey Administrator), acknowledge and accept the role and all of the responsibilities of the CAHPS for PQRS Survey Administrator for (print name of group practice and group practice ID*). For multiple group practices, print see attached list of [insert number] group practices. * Group practices that do not know or cannot locate their Group Practice ID number may provide the TIN associated with registration for the GPRO. Revision to Appendix D, Vendor Access to PQRS Data Warehouse Form, to provide survey vendor organization name instead of group practice name Current: Your Group Practice name: Revised: Your Organization s name: November

3 Clarification to Appendix J-1, Beneficiary Response Section, to provide additional information on how to code Q78d and Q78e for returned mail surveys Question 78d and 78e are not available as response options in the mail survey. When submitting data for a returned mail survey, code responses for questions 78d and 78e as M-Missing. NOTE: All other response options for the race question are to be coded in accordance with the protocols for multi-mark questions provided on page 38 of the CAHPS for PQRS Survey. The valid values for Q78d and Q78e are updated to include an asterisk and a corresponding note to address this clarification (please note that there are no revisions to the valid values to Q78d1 78d7 and Q78e1-78e4 and those items are not displayed in the table below). November

4 5. Revision to English Mail Survey Instructions The Example Q3 on the PQRS survey instructions that uses circles instead of check-boxes should have the Yes response option selected instead of the No response. The survey instructions that use circles have been updated to reflect the revision to Q3. Current: 3. In the last 6 months, did you have any headaches? o Yes No Revised: 3. In the last 6 months, did you have any headaches? Yes o No 6. Revisions to Mail Survey Instructions for the Optional Languages The check-box instructions on the first page of the PQRS survey has been updated for 2015 survey administration for the following languages: Cantonese Korean Mandarin Spanish Vietnamese The PQRS survey instructions that use circles instead of check-boxes have been updated for 2015 survey administration for the following languages: Russian November

5 7. Revisions to CATI Scripts: Revision to all of the optional languages for the CAHPS for PQRS Survey CATI Scripts for the following: Intro 1 and Intro 2 should NOT include Portuguese as an optional language. Current: 1 YES [GO TO INTRO2] 2 SP NOT AVAILABLE RIGHT NOW [GO TO CALLBACK MODULE] 3 REFUSAL [GO TO REFUSAL MODULE] 4 SP NEEDS SPANISH LANGUAGE INTERVIEW [SET LANGUAGE] 5 SP NEEDS CANTONESE INTERVIEW [SET LANGUAGE] 6 SP NEEDS KOREAN INTERVIEW [SET LANGUAGE] 7 SP NEEDS MANDARIN INTERVIEW [SET LANGUAGE] 8 SP NEEDS RUSSIAN INTERVIEW [SET LANGUAGE] 9 SP NEEDS VIETNAMESE INTERVIEW [SET LANGUAGE] 10 SP NEEDS PORTUGUESE INTERVIEW [SET LANGUAGE] 11 SP IS TOO ILL [GO TO PROXY1] 12 SP IS DECEASED [GO TO NON-INTERVIEW SCREEN] 13 OTHER NON-INTERVIEW [GO TO NON-INTERVIEW SCREEN] Revised: 1 YES [GO TO INTRO2] 2 SP NOT AVAILABLE RIGHT NOW [GO TO CALLBACK MODULE] 3 REFUSAL [GO TO REFUSAL MODULE] 4 SP NEEDS SPANISH LANGUAGE INTERVIEW [SET LANGUAGE] 5 SP NEEDS CANTONESE INTERVIEW [SET LANGUAGE] 6 SP NEEDS KOREAN INTERVIEW [SET LANGUAGE] 7 SP NEEDS MANDARIN INTERVIEW [SET LANGUAGE] 8 SP NEEDS RUSSIAN INTERVIEW [SET LANGUAGE] 9 SP NEEDS VIETNAMESE INTERVIEW [SET LANGUAGE] 10 SP IS TOO ILL [GO TO PROXY1] 11 SP IS DECEASED [GO TO NON-INTERVIEW SCREEN] 12 OTHER NON-INTERVIEW [GO TO NON-INTERVIEW SCREEN] November

6 Revision to the third paragraph in Proxy 6 and Intro 2 of all optional languages of the PQRS Survey CATI Script to indicate survey will take about 20 minutes to complete instead of 25 minutes Current Cantonese: 這 個 研 究 屬 自 願 性 質, 而 你 參 加 與 否 的 決 定, 不 會 對 [BENEFICIARY LAST NAME] ( 先 生 / 女 士 ) 的 聯 邦 醫 療 保 險 福 利 有 任 何 影 響 完 成 這 個 訪 問 大 約 需 時 25 分 鐘, 視 乎 ( 他 / 她 ) 的 經 驗 而 定 Revised Cantonese: 這 個 研 究 屬 自 願 性 質, 而 你 參 加 與 否 的 決 定, 不 會 對 [BENEFICIARY LAST NAME] ( 先 生 / 女 士 ) 的 聯 邦 醫 療 保 險 福 利 有 任 何 影 響 完 成 這 個 訪 問 大 約 需 時 20 分 鐘, 視 乎 ( 他 / 她 ) 的 經 驗 而 定 Current Korean: 본 연구는 자발적인 참여로 이루어지며 참여 여부에 대한 귀하의 결정은 [BENEFICIARY LAST NAME] 님의 Medicare 혜택에 어떤 영향도 미치지 않습니다. 이 인터뷰를 필하는 데는 약 25 분이 소요되며 경험에 따라 좌우됩니다. Revised Korean: 본 연구는 자발적인 참여로 이루어지며 참여 여부에 대한 귀하의 결정은 [BENEFICIARY LAST NAME] 님의 Medicare 혜택에 어떤 영향도 미치지 않습니다. 이 인터뷰를 필하는 데는 약 20 분이 소요되며 경험에 따라 좌우됩니다. Current Mandarin: 這 項 調 查 研 究 屬 於 自 願 性 質, 您 決 定 參 加 或 不 參 加 都 不 會 對 [BENEFICIARY LAST NAME] ( 先 生 / 太 太 ) 的 Medicare 福 利 有 任 何 影 響 這 項 訪 問 約 需 要 25 分 鐘 的 時 間, 根 據 受 訪 者 的 看 病 經 驗 而 定 Revised Mandarin: 這 項 調 查 研 究 屬 於 自 願 性 質, 您 決 定 參 加 或 不 參 加 都 不 會 對 [BENEFICIARY LAST NAME]( 先 生 / 太 太 ) 的 Medicare 福 利 有 任 何 影 響 這 項 訪 問 約 需 要 20 分 鐘 的 時 間, 根 據 受 訪 者 的 看 病 經 驗 而 定 Current Russian: Участие в этом исследовании является добровольным, и Ваше решение участвовать или не участвовать в нём никоим образом не повлияет на льготы, получаемые (г-ном / г-жой) [BENEFICIARY LAST NAME] в рамках программы Medicare. Прохождение опроса займет около 25 минут в зависимости от ответов на вопросы. Revised Russian: Участие в этом исследовании является добровольным, и Ваше решение участвовать или не участвовать в нём никоим образом не повлияет на льготы, получаемые (г-ном / г-жой) [BENEFICIARY LAST NAME] в рамках программы Medicare. Прохождение опроса займет около 20 минут в зависимости от ответов на вопросы. November

7 Current Spanish: Este estudio es voluntario, y su decisión de participar o no participar no afectará de ninguna manera los beneficios de Medicare de (el Sr./la Sra.) [BENEFICIARY LAST NAME]. La entrevista tomará unos 25 minutos para completar, dependiendo de las experiencias. Revised Spanish: Este estudio es voluntario, y su decisión de participar o no participar no afectará de ninguna manera los beneficios de Medicare de (el Sr./la Sra.) [BENEFICIARY LAST NAME]. La entrevista tomará unos 20 minutos para completar, dependiendo de las experiencias. Current Vietnamese: Tham gia nghiên cứu này là việc tự nguyện và quyết định của quý vị tham gia hay không tham gia se không ảnh hưởng đến những quyền lợi Medicare của (Ông/Bà) [BENEFICIARY LAST NAME] dưới bất kỳ hình thức nào. Cuộc phỏng vấn se kéo dài khoảng 25 phút, tùy theo kinh nghiệm. Revised Vietnamese: Tham gia nghiên cứu này là việc tự nguyện và quyết định của quý vị tham gia hay không tham gia sẽ không ảnh hưởng đến những quyền lợi Medicare của (Ông/Bà) [BENEFICIARY LAST NAME] dưới bất kỳ hình thức nào. Cuộc phỏng vấn sẽ kéo dài khoảng 20 phút, tùy theo kinh nghiệm. Revision of PQRS Russian CATI Script to include the Q57 Intro Q57 Intro added before Q57: Q57 Intro. Следующие вопросы касаются лично Вас и помогут нам составить общий портрет участников этого опроса. November

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