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1 Professional Services The idirect Professional Services portfolio comprises multiple service offerings designed to optimize every idirect investment. Whether it s a basic satellite communications training class or on-site assistance with every aspect of your network implementation, we are experts at providing the experience and support you need to be successful. We have the expertise and experience needed to help ensure the success of your idirect network deployment and integration into your particular application environment. Let our team of dedicated professionals review your requirements and provide solutions tailored to your needs. We understand that every network is unique. idirect services are extremely flexible, created to chart the best plan of action for you. Professional Services Implementation Services Planning and Engineering Services Application-based Services Project Management Managed Network Services Training 0810

2 Implementation Services Successful implementation involves many critical technical considerations, demanding a wellthought-out design plan to provide the optimal configuration for your needs. Our Professional Services team will work closely with your team from a complete review and verification of the network design plan and equipment specification, through to the successful integration, testing and certification of the equipment. Once your hub is installed, we ll provide a detailed system orientation and documentation package of the new equipment and network. We ll also ensure that your network team is thoroughly familiarized with everything, so that you have a solid foundation for operating and maintaining the idirect platform. Building on the experience gained from several years of successful implementations, idirect is uniquely positioned to project manage all aspects of system deployment activities and partner with industry-leading specialists to ensure your success. Our most popular service includes the hub implementation. Leveraging that expertise we also offer complex services such as complete earth station design and builds.

3 Hub Implementation Services Hub Engineering Design and Review. idirect conducts a pre-install survey of the entire IP and RF infrastructure and network design and will provide detailed analysis and recommendations. Hub and Server Installation. idirect conducts the entire configuration, installation and commissioning. Acceptance test procedures. idirect conducts thorough system acceptance testing. Implementation Services: Hub Chassis and Servers Chassis Upgrades VNO Earth Station Build Web Optimization Sky Monitor PCMA Hub Canceller Network Management Familiarization. We ll provide assistance and training in the operation of the ivantage Network Management System (NMS) and complete commissioning procedures so that you have a thorough understanding of these tools. Earth Station Design and Build Services Needs Assessment and Statement of Work. Together we ll review current and future needs to support service and applications requirements. With the help of site surveys, we will clearly define a detailed scope of work including a project plan, roles and responsibilities and escalation procedures as it relates to all hardware, electrical, and cabling requirements. Earth Station Implementation. The implementation can include the full RF chain, antenna, foundations, civils and heating, ventilation and air-conditioning (HVAC) systems, as well as monitoring and control systems, equipment racks and backhaul connectivity. Acceptance and Familiarization. idirect conducts full system acceptance testing and provides assistance and training in the operation of the ivantage Network Management System.

4 Planning and Engineering Services The idirect Professional Services Team provides you with on-site engineering services addressing every stage of network growth. On-site technical support from idirect is often the most efficient way to get up to speed quickly after an installation or upgrade or any time additional expertise is needed. idirect s certified Professional Services Engineers and Partners are available for immediate deployment to your site, bringing you on-site expertise for as long as you need it, allowing you to focus on other business priorities. Network Optimization Periodic network auditing is essential to keeping your network healthy and fully optimized. idirect Professional Engineers will conduct a complete end-to-end network analysis. Current network conditions and fault diagnostics are assessed and recommendations for optimized network performance are provided. After these are thoroughly reviewed, corrective measures can be performed on-site to optimize your network. Network Design and Engineering Services We develop end-to-end network design plans across your entire network deployment to address your specific network objectives. We deliver a baseline network design recommendation and documentation to fully support the network architecture. Our Professional Services Engineers will manage the implementation on-site. idirect can plan and execute an entire deployment strategy from start to finish, including staging, implementation, testing and documentation and training. You can leverage our expertise for simple hub relocations and software upgrades to more complex migrations and long-term NOC operations: Hub relocations and satellite transitions Network implementations and expansions On-site or remote idirect software upgrades On-site NOC services

5 Application-based Services Given the sheer volume and complexity of today s applications, some vertical markets increasingly require a specialized idirect-based solution able to address unique network requirements. We ll manage the complete life cycle of your network implementation, working closely with you from the development and verification of the network design plan through to the successful integration, testing and certification of the equipment installed. We ll provide the on-site training and full documentation, so you re assured of operating and maintaining the network at peak performance. Cellular Backhaul A variety of services are available, ranging from cellular backhaul hub installation and remote commissioning to training and complete project management. Or, you can let idirect handle the coordination among vendors to make sure that everything from tower equipment to terrestrial trunk access and the Base Station sub-system is working properly. International Defense and Maritime Implementing a mobile network with mobile remotes has its challenges. Careful planning is required to ensure continuous service quality across all regions where remotes are deployed. idirect provides full implementation and support of its Global NMS/Automatic Beam Switching Service complete with optional Map Server implementation. idirect s experienced engineers perform network configurations and full testing as well as establish connectivity for your network.

6 Management Project Management idirect certified Project Managers are available to provide complete program and project management. We ll develop the schedule, milestones, and detailed project tasks, supervising all idirect deliverables throughout every phase of the project, including but not limited to: Bid management Network design reviews Equipment and resource logistics Installations and commissioning Project documentation As your primary point of contact, your Project Manager is dedicated to providing a swift, smooth implementation through every phase and detail of the work, from site preparation through final training. Your Project Manager has the experience and expertise in accordance with Project Management Principles (PMP) and procedures ensuring that we meet all aspects of performance, accountability and reporting. Managed Network Services Leveraging our state-of-the-art Technical Assistance Center (TAC) we can remotely monitor and manage complete customer networks worldwide, providing comprehensive managed services 24x7x365, whenever and wherever you need assistance. Managed Network Services consists of hub support and is ideal for operators looking for short-term or long-term NOC solutions when migrating facilities, when they require a redundant business continuity solution, or when operating their own NOC is not as efficient initially or in the long term. Managed Network Services. Constant monitoring and management of hub equipment and remotes with 24x7 phone support. Remote commissioning support, weekly call log and commissioning reports, bandwidth usage reporting and designated Technical Account Manager (TAM) support. Custom Monitoring Services. Monitoring and management of specific hub equipment, the network and idirect remotes.

7 Training idirect training is the most efficient way to gain a full grasp of both the theory and application of idirect products and features. Training is offered in a variety of formats to best accommodate your needs. Classroom Training at idirect Global Training Centers idirect offers a full series of classroom training options on the installation, operation, and maintenance of all products as well as on special vertical and application requirements and network sizing training classes. Training occurs year-round at our state-of-the-art Global Training Centers in Herndon, Virginia USA, London, Dubai, Hong Kong and Singapore. Custom On-site Training Courses Let us bring idirect training right to your office. idirect on-site training programs are extremely customizable and hands-on, so you have the maximum flexibility to get the right people trained at the right time. Online Certification Certified courses are available to further enable your network management personnel to operate and manage idirect satellite communications products and remote terminal equipment. Tutorials and Webinars Online tutorials and live and archived webinars are also available to bring you the latest product and technology information. For more information on our professional services, please contact a idirect Sales Representative or visit us at Course Overview IOM (idirect Operations and Maintenance) Advanced IOM IOM 2.0 Booster (idx 2.0) iqbc (Quality of Service Boot Camp) iqbc Booster SatManage Administrator course SatManage User Course Network Operations Familiarization Training (NOFT) GVF VSAT Installer Certification Network Design Class (indc) DVB-S2 Design Class (is2) Cellular Backhaul Training (icbt) Mobility and Disaster Recovery Training Custom Courses

8 idirect Sunrise Valley Drive Herndon, VA Advancing a Connected World 0810

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