NATIONAL CERTIFICATE: BUSINESS ADMINISTRATION SERVICES NQF LEVEL 2 SAQA- ID 23883

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1 NATIONAL CERTIFICATE: BUSINESS ADMINISTRATION SERVICES NQF LEVEL 2 SAQA- ID Qualification Outcome On achieving this qualification, the Candidate will be able to: Identify and maintain records Maintain an information system Process numerical and text data Receive, distribute and dispatch mail in an office environment Receive and execute instructions Process incoming and outgoing telephone calls Behave in a professional manner in a business environment Attend to customer enquiries Operate and take care of equipment in an office environment Manage time and work processes within a business environment Investigate the structure of an organisation Demonstrate an understanding of the business environment Keep informed about current affairs relating to one`s own industry Candidates exiting this qualification before completion, retain the credits for s successfully completed and may carry them over to other qualifications to which they are applicable. Candidates may also retain the credits until a later stage should studies be recommended, provided the s are still relevant to the qualification Page 1

2 Qualification Rules: The unit standard "Demonstrate an understanding of the financial services Business Environment Level 4, 10 credits" is currently under review and cannot be used in its current form. In keeping with SAQA requirements, the qualification is made up of unit standards that are classified as Fundamental, and Elective for the purpose of this qualification. A minimum of 130 credits is required to complete the qualification. A minimum of 72 of the 120 credits must be at level 2 or above. Credits for the Elective Component: Learners are required to select electives that add up to at least 13 credits. Unit standards may be selected from the unit standards indicated in the elective component. Modular Outline of Learning Programme Module One: Team and Time Management Title Level Credits 8420 Operate in a team Manage time and work processes within a business environment Elective Manage a diary for self and others Maintain effective working relationships with other members of staff 3 1 Module Two: Health and Safety Title Level Credits Contribute to the health, safety and security of the workplace Page 2

3 Module Three: Banking Title Level Credits Conduct basic financial transactions Module Four: Numeracy Title Level Credits Fundamental 9009 Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems Fundamental 7480 Demonstrate understanding of rational and irrational numbers and number systems Fundamental 7469 Use mathematics to investigate and monitor the financial aspects of personal and community life Fundamental Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2- dimensions in different life or workplace contexts Fundamental 9007 Work with a range of patterns and functions and solve problems 3 5 Module Five: Computer Skills Page 3

4 Title Level Credits 7568 Demonstrate knowledge of and produce word processing documents using basic functions 7571 Demonstrate the ability to use electronic mail software to send and receive messages Identify and maintain the types of records required in own industry and understand why it is necessary to create evidence and maintain confidentiality Maintain an existing information system in a business environment 7547 Operate a personal computer system Operate personal computer peripherals Process numerical and text data in a business environment Module Six: Business Communication (There are three parts to this module) Title Level Credits Fundamental 8963 Access and use information from texts 2 5 Fundamental 8965 Respond to a literary texts 2 5 Fundamental 8964 Write for a defined context 2 5 Fundamental 8962 Maintain and adapt oral communication 2 5 Page 4

5 Module Seven: Office Administration (There are three parts to this module) Unit Standard Title Level Credits Attend to customer enquiries in an office setting Behave in a professional manner in a business environment Demonstrate an understanding of a selected business environment Keep informed about current affairs related to one s own industry Investigate the structure of an organisation as a workplace Organise oneself in the workplace Process incoming and outgoing telephone calls Receive and execute instructions 8104 Operate and take care of equipment in an office environment Elective Receive, consult and direct visitors in a reception area 2 5 Elective Maintain reception area 2 5 International Comparability Page 5

6 This qualification was compared with qualifications and standards in administration in: Australia New Zealand England Scotland A direct comparison of the title, specific outcomes, assessment criteria, exit level outcomes and embedded knowledge was undertaken with each. However, it was borne in mind that this qualification was developed for the South African context, while at the same time requiring international comparability. It was decided that this qualification equated favourably, in terms of the components looked at and in terms of the overall competencies in the qualification, with the administration qualifications in all the countries mentioned. The qualification that best equates with this one is the Australian Certificate 2 in Business (Office Administration) BSA Further Development This qualification articulates with the following qualifications: The National Certificate in Business Administration: Level 3 The National Certificate in Management: Level 3 The National Certificate in Public Administration: Level 3 It should also articulate with any other qualification at level 3 in the following fields: Secretarial services Reception services Switchboard operations Financial administration Banking administration Personal / executive secretarial services Data capturing Page 6

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