Outreach Meeting/Interview Summaries Key Stakeholders January thru March 2007

Transcription

1 APPENDIX D1 Outreach Meeting/Interview Summaries Key Stakeholders January thru March 2007 Notes from meeting with Maxine Waters Employment Center Address: S. Central Avenue Los Angeles, CA Description of agency and background information Adult Education Center, (Education Career Center). School focuses on preparing for employment, core academics and vocational training. Student population is approximately 400,000 and diverse. The school is a destination point. There are 27 branch locations for Adult Education programs. Adult schools, principals have regular meetings. There are other occupational centers including West Valley, North Valley and East Los Angeles. Do not operate own transportation. Transportation Needs/potential projects Reliability and timeliness of transportation so that students arrive on time is the key issue. Access Services is undependable and students arrive late for a test or classes. Revenue for agency is based upon number of students there at certain hours. Need to communicate best time to reserve use of the van. Many students do not have transportation and need subsidies. Vehicle to provide peripheral parking shuttle service (they do not currently operate transportation). Need to expand service, there are three housing projects (have considered remote parking). Access Services needs an improved information campaign and more funding to improve services. Goal is to be self-sufficient. Due to construction at the Center site, will lose parking spaces so need to address this problem. Barriers or Deterrents to working with other agencies No real barriers, already coordinating with other agencies. Have MOUs with DPSS, WLAC and King Drew Medical. Work with EDD, SCIV and Child Care Centers/Early Education. Regarding transportation programs, need to look at liability issues.

2 Notes from meeting with Chinatown Service Center Address: 112 N. Chandler Avenue, Suite 105 Monterey Park, CA Description of agency and background information Provide in-home care services for seniors, disabled and low-income individuals. Transportation services are referred to Access Services and transit agencies. Since clientele rarely come to Monterey Park office, transportation issues deal with clients trying to get to medical appointments and other services from their homes. The Chinatown Center Office has clients who come directly to the office. They walk, take the bus or drive to the site. Transportation Needs/potential projects Language issues. When they contact Access Services or other transportation operators, they have difficulty getting information. Limits on the distance (ten miles) that transportation service provides e.g. City-Ride, Dial-aride. Transportation to medical appointments, in some cases need "door-to-door", curb to curb service. They spend one whole day on one medical appointment because of transportation issues, have to wait all day for service to come. With Access Services, have to make appointment 24 hours ahead of time. Add more drivers and staff that is multi-lingual. Barriers or Deterrents to working with other agencies Interested in working with other agencies but are concerned about funding and liability issues, as well as 503B guidelines. Notes from meeting with Community Rehabilitation Training Center (CRTC) Address: 536 North Vincent Covina, CA Description of agency and background information Provide occupational rehabilitation services for clients, disabled. Transportation services are referred to other agencies. Clients utilize Access Services, bus passes, "door to door" vanpool services. Contact the San Gabriel Pomona Regional Center for information on transportation services. They coordinate transportation services. Transportation Needs/potential projects Reliable transportation. Current transportation is late, and clients miss the start time at the CRTC. If client is late, then CRTC is unable to invoice for services, unless they are there 6.5 hours per day. Only a 15 minute window to be late.

3 Need to call several times to confirm appointment. (If you cancel so many times then they will not extend service and get penalized). Barriers or Deterrents to working with other agencies Referred to SGPRC for input and information on transportation services. Notes from meeting with Didi Hirsch Community Mental Health Center Address: 4760 S. Sepulveda Blvd. Culver City, CA Description of agency and background information Provides mental health, substance abuse treatment and prevention services through-out Los Angeles County. 9 separate sites with 40 programs. Have a one year residential program for women and children (Pacoima). Other sites include, South Central Los Angeles, Inglewood and La Cienega and Robertson, Culver Palms Mar Vista area, Westlake. Majority of clients utilize Access Services and Public Transportation (bus, subway), (a limited number depend upon families), DH staff use own vehicles and/or vans to transport clients and provide bus tokens, also help with transit route planning and how to utilize public transportation. Transportation Needs/potential projects Clients need to get to medical appointments, social services, jobs and social activities. Challenging for clients to "navigate" using public transportation, difficult to figure out routes/schedules and have a low "frustration level", some are on medications and can become disoriented, cost of service (many have very limited financial resources). Would like to see more vans and make user-friendly. Make bus fare free since many are disabled and are low income, and some have no access to a phone, jobs are low paying. Give them a pass to subsidize cost and identify them as disabled. Unsure about language issues. Barriers or Deterrents to working with other agencies Currently work on getting clients to other agencies for services. They do not coordinate transportation services with other agencies. Would consider coordinating services however there are logistical and geographical concerns. Have sites all over Los Angeles County. A client may live in one city but seek services at a site in another city. May need to visit multiple agencies.

4 Notes from meeting with L.A. Care Health Plan Address: 555 West Fifth Street, 29 th Floor Los Angeles, CA Description of agency and background information L.A. Care Health Plan is a community accountable health plan that serves residents of Los Angeles County through programs such as Medi-Cal, Healthy Families and Healthy Kids. Includes approximately 750,000 clients. It works through Health Management Organizations (HMOs) which consists of four plans, (Blue Cross, Kaiser, Care First and Community Health). In addition, L.A. Care delivers Medi-Cal care directly to low-income families. L.A. Care has about 60,000 Medi-Cal patients and they estimate that number to increase by 5,000. While its primary mission is to provide health care services, transportation has become a key issue because access to services is an increasingly for low-income families. Transportation Needs/potential projects Need for non-obligated transportation services. An ambulance is an obligated service while other non-emergency services are not. Some health care programs provide van service. These programs are small but will grow in time, because the number of persons with disabilities will increase over time. Doctors will call because patients cannot get to their appointments. Paratransit services are frequently late, need reliable transportation service. Families with small children, dialysis patients, and patients undergoing chemotherapy need transportation on an on-going basis. People are turning to health care plans for transportation to medical services. The alternative of hiring a private paratransit vendor is not feasible because of the high costs for many individuals. Private companies may charge $40 to $50 for a 20 mile trip versus public transportation that may cost $2. (HMOs use contractors to provide transportation services.) Some may use a taxi voucher but it is difficult for those who use wheel chairs. Kaiser Hospital has an inter-hospital van service. Language issues, clients have challenges communicating with the drivers. Persons with hearing or speech loss have safety concerns about not being properly strapped in. Clients need assistance getting into the van. Individuals have not been escorted to the door. There have been verbal arguments between the client and the driver. Persons with brain injuries may be unable to communicate and some may have anger control challenges. Persons with cognitive and visual disabilities in some cases will be assisted by private vendors

5 Need to negotiate tiers of service with Access Services, L.A. Health Care and would consider working with other agencies. Tier 1) Regularly scheduled appointments such as kidney and chemotherapy treatments seem to work better and Tier 2) For those who may be eligible can use cabs and if they have the same driver, they develop a relationship where there may be a better understanding of the client s needs. For low vision clients, the dream system would be responsive, timely and have flexibility. Three types of appointments: 1) known appointments that you can plan for, 2) one day critical care (e.g. abscess tooth) and 3) Emergency. Need to create training programs for drivers with clear rules to provide assistance to access the vehicle and address sensitivity for various situations and disabilities. Barriers or Deterrents to working with other agencies None. Notes from meeting with San Gabriel/Pomona Regional Center (SGPRC) Address: 761 Corporate Center Drive Pomona, CA Description of agency and background information 21 Regional Centers in the state that are under the Department Rehabilitation Centers. Provide contract services from Altadena to Claremont, foothills to Hacienda Heights. Provide residential programs, independent living, aftercare and early intervention programs. Offer Day programs, work activities, for younger clients, therapy, and medical appointments. Fund services and contract with vendors, conduct case management and generate requests for assistance and send to vendors. Provide curb to curb service using vans or shuttle vehicles for day or work trips and transfers to fixed-routes. Some agencies contract with SGPRC to arrange for transportation services and others provide the service with funding from the Regional Center. Transportation Needs/potential projects Medical appointments that cannot be adequately served by fixed route transit. Taxis for evening routes for those who work the night shift. Need more bus passes. Request that Access Services reimburse with coupons and tokens. Access Services will not provide service in the hills.

6 The window of time is a limitation for the Rehabilitation Centers, unless the client arrives within that window, they cannot receive funding for providing services. Client needs to call everyday to schedule an appointment. Need reliable transportation. Some clients to do not have the cognitive capability to use bus passes. Rising costs of fuel increases costs of transportation, the state imposes caps on rates. Need to have skilled drivers. Challenges for persons with autism in using public transportation, the numbers are growing. Some clients may need an aide to accompany them. Persons who use wheel chairs (oversize) have difficulty using buses. Persons with cerebral palsy need assistance. Need more Access Services training for drivers who provide transportation for persons with developmental disabilities. Expand ¾ mile to at least 1 mile. Install GPS to track contractors to ensure another level of safety. To prevent speeding, unauthorized stops and/or protect the driver and the client. Debit cards for when the client is boarding and disembarking from the vehicle. To help with tracking and disagreements. Barriers or Deterrents to working with other agencies None. Already coordinate and work with other agencies. Notes from meeting with All Peoples Christian Center Address: 822 East 20 th Street Los Angeles, CA Description of agency and background information Provides social services for clients that range from newborns to senior citizens. Have a pre-school. 61% of the clients are under 17 years of age. Provide tokens for clients. Provide transportation to different locations/events/field trips. Have 3 to 4 vans (but not always available due to maintenance). Staff utilizes their own vehicles to transport clients. Transportation Needs/potential projects There is a high demand for use of the vans. Have a food distribution program and clients have to hand carry groceries back to their residences. As a result, they sometimes are unable to bring home all that they may need. Need car seats to transport infants.

7 Clients when they leave the Youth Authority do not have enough bus tokens or passes. Some clients need to travel through at risk areas so they do take the bus. There are safety issues, so a van would be safer. For youth, school near 49 th street and Jefferson, distance to travel is an issue. Need vans to transport clients/youth to sports leagues. Gas is not included in their budget to drive clients, gas prices affect the budget. Restrictions on taxis service which are confined to a 7 mile radius, and some drivers not want to take clients and/or infants. Metro is too expensive, costs more to take the Blue Line and transfer. Children have to take more than one bus. San Pedro DASH, MTA Blue line stop are close to agency. Would like to work with the City to use DASH to bring students from John Adams to their Center. Barriers or Deterrents to working with other agencies None. Notes from meeting with County of Los Angeles Department of Public Social Services Address: Crossroads Pkwy. So. W/ Annex City of Industry, CA Description of agency and background information Oversee CalWORKS program, goal is have clients reach self-sufficiency. Provide bus passes, tokens, cash or mileage reimbursement and transit schedules. Have shuttle service at remote parking lots for certain office locations. Have a Vehicle Repair program that offers up to $1,000 for repairs to a client s vehicle. Transportation Needs/potential projects There are challenges with transporting children to Day Care or school. Transportation to multiple destinations is an issue. If a parent is attending training and needs to get the child to school or day care, it is difficult logistically. Some children receive bus passes and those under five travels for free. Incorporate Electronic Benefit Transfer (EBT) card as a means to for clients to access public transportation. EBT cards are used to provide funds for items such as groceries. It would be helpful to load the transportation fares on to the card and create an easy pass. Would like to coordinate with Metro to offer transportation subsidies on the EBT card. Currently, they have to get to locations to cash the check and this can reduce the amount to use for transportation. Create a universal bus pass. Reduce the cost of or make transportation free. (DPSS services over 40,000 clients)

8 Santa Clarita, Lancaster only have day passes. Having a monthly pass would be helpful. DPSS sends out checks to pay for bus passes) Some remote areas have no bus stops, so need more stops. Increase service during non-traditional hours Barriers or Deterrents to working with other agencies Coordinate with agencies and interested in working with other agencies on transportation projects to assist clients with travel issues. Notes from meeting with MAP Pasadena Address: 1845 North Fair Oaks Avenue Pasadena, CA Description of agency and background information Pasadena Public Health Department s MAP Campaign is a community-wide approach to improve the health of the Pasadena community. MAP is a working group that meets to discuss Health Services Information and issues within the Pasadena area. These agencies serve children, young adults and senior citizens. Includes Planned Parenthood and the Department of Health for the City of Pasadena Some organizations provide bus tokens and taxis. Volunteers use their own vehicles to transport clients. Clients use Pasadena public transportation and the Gold Line; however bus service is not efficient. Transportation Needs/potential projects Timeliness and availability of transportation is needed. Pasadena Department of Health Services needs to transport patients with infectious ailments, so using public transportation is not feasible. For taxi cabs, car seats are needed for children and infants. Limitations on distances that can be traveled. For example, traveling to USC can be too far. Need more direct bus routes such as the 119 to go to LA County. More funding needed and vouchers for transportation. Need routes to serve health facilities. There will be an increase of those on SSI to be on managed care and will increase the demand for transportation services within the next one to two years.

9 Barriers or Deterrents to working with other agencies A barrier for Access Services vans is that adults cannot travel with the client. Some clients need assistance or may be a minor. Challenges include situations when there is a negotiated price with the taxi company. There may be drivers who may not accept the fare and leave the client stranded. Also, the client only has funds for the taxi fare and cannot tip, so the driver has less of an incentive to take them. Notes from meeting with Family Adult Day Health Care (FADHC) Address: 2280 Lomita Blvd. Lomita, CA Description of agency and background information FADHC provides a day program that offers therapeutic, medical and social services to adults with disabilities and frail elderly persons with physical and mental impairments. They service Lomita, San Pedro, Wilmington, Harbor City, Palos Verdes Peninsula, Redondo Beach, Torrance and Carson. If an area out of their service boundaries does not offer the services that FADHC provides or they have a closer cultural tie to the client, then they will make the center accessible to the client. They provide transportation services for clients by picking them up from their home and bringing them to FADHC s site for services and activities. These include therapy. Visits to the site range from four to six hours. They have 2 buses that carry 11 clients and 2 vans that seat 6. The total number of clients averages approximately 50 and they visit center from Monday through Friday. Some clients utilize Access Services and in rare instances they use taxi service. The charge from one city is $1.00 for seniors. Clients use Access Services to get to Doctor appointments and shopping. There is $1.80 for one zone and $2.70 for the second zone. One client uses Access Services four to five times a week and is satisfied with the service. There is a 20 minute window and you need to call the day before for service. It is less expensive than a cab where you might spend $60 for a trip. If you are disabled, the bus is not feasible because access to the vehicle is difficult. Sometimes they are too early or late. Family members help out or others may use Dial-a-Ride which is $1 for a one way trip. Transportation Needs/potential projects Would like to expand service to other areas so need more shuttles and vans. There are gaps in service between cities such as Lomita and Torrance where for example Access Services, city public transportation (Dial-A-Ride) is limited. Public Transportation can be time consuming and confusing clients to utilize. They are interested in coordinating transportation with other agencies.

10 Barriers or Deterrents to working with other agencies For Access Services, need to call the day before for non-emergency trips. The application process is difficult and time consuming. If you miss the appeal process deadline, then client may be out of system for services. Need to make renewals easier. Sending a representative to collect the applications would make the process easier. Communication via phones is not good for those with sensory impairments. Hearing, seeing and language issues are challenges. Being able to fax items would help. Notes from meeting with Pacific Asian Consortium in Employment, Head Start (PACE) Address: 1055 Wilshire Blvd., Suite 1050 Los Angeles, CA Description of agency and background information The Head Start Program serves approximately 40,000 children in Los Angeles County. PACE Head Start serves 18 schools on-site Head Start programs in areas such as Lawndale, Gardena and Redondo Beach. Program serves low-income families, typically within a two mile radius. An estimated 10 percent have special needs. The majority of their clients (children and parents) walk to school and a few drive. Some of the children are driven to the school but this is unusual. In some instances, tokens and taxi vouchers are utilized. Transportation Needs/potential projects PACE provides field trips twice a year. However, due to Federal Regulations such as safety restraints and bus monitors, it is becoming difficult to continue the program. In the past, PACE has received a waiver but that will expire on June 30 th. For those clients who walk further than the two mile radius (3 to 4 miles), there are safety concerns. Also, the weather (when it rains) can discourage attendance (because many walk to school). Barriers or Deterrents to working with other agencies Differences in compliance with Federal Regulations. Los Angeles Unified District is under different regulations and does not need to comply with the same requirements Notes from meeting with Southern California Directors of Community Services

11 Address: 1000 South Fremont Avenue Alhambra, CA Description of agency and background information Representatives of Regional Centers that are under the Department Rehabilitation Centers. Transportation Needs/Potential Projects Communication with Access Services is an issue for clients because many do not have telephones. Clients are frail and reliable service is important because they have been stranded for up to 1.5 hours Some wait up to 20 minutes for Access Services drivers to show-up. Hilly areas where public transportation is not available. Submitted application for GPS project to do tracking of trips and help with security for projects including Human Services. Barriers or Deterrents to working with other agencies Currently, coordinate with other agencies. Notes from interview Los Angeles Homeless Services Authority (LAHSA) Address: 453 South Spring Street, 12 th Floor Los Angeles, CA Description of agency and background information Serve two roles as a joint-powers authority for Los Angeles County and the 88 local jurisdictions. Manage hundreds of contracts to provide various services and budgeting as well. Pasadena, Glendale and Long Beach provide their own services and are not a part of the LAHSA. Manage contracts with vendors to provide transportation services and also operate direct services. LAHSA has an Emergency Response Team that provides daily transportation services for homeless families that need medical assistance and shelter. (Contract is with the Department of Social Services.) Includes about 300 families with their vans traveling over 2,000 miles as far out to Pomona. Have vans that service the Metro area (skid row) and travel over 1,000 miles. Vehicles include 9 vans and 2 cars. The service is direct transportation and is door-to-door.

12 LAHSA also allocates bus tokens to clients to get to appointments, storage facilities and medical visits. They distribute 1,000 tokens per year. In addition, they coordinate through the Greater Avenues for Independence (GAIN) program, by helping clients to fillout application forms to get bus passes. The total number of clients assisted is about 850 individuals which include 280 to 300 families. Transportation Needs/potential projects Need to increase mobility for the disabled. Having vans that are accessible for the disabled would be very helpful. Vans are needed because the Homeless face challenges in utilizing public transportation. For example, many have hygiene problems and are not allowed on the bus. They are unable to bathe. Wheelchairs get stolen. Traveling long distances to places such as Lancaster is an issue. Tokens have a limited use. Access Services is limited, need transportation to bus stops, the application process takes too long. Homeless families have a difficult time accessing bus tokens. LAUSD has tokens but potential riders have a difficult time getting them. Staff is not always available to distribute the tokens because they have to cover seven schools. There is not adequate information on where to find the staff. Families face challenges when children attend different schools and transporting them is difficult. (An example of challenges, there is family of five with three children all attending different schools.) Need transportation to After School Programs. Children cannot attend After School Programs because the school bus leaves at 3:00 pm and they have no way of getting home. Parents cannot pick their children up by 5:00 pm because the bus is unable to allow them to get there in time. Parents have difficulty getting to job interviews Cities have used creative approaches to helping Homeless individuals and families. These include making public transportation free. Need to provide identification card to allow access to public transportation and/or big discounts for low income individuals. Barriers include the application process which can be time consuming Barriers to coordination is not an issue. LAHSA already coordinates with multiple agencies.

13 Notes from interview with Metro, Los Angeles County Metropolitan Transportation Authority, Specialized Transportation Funding Programs Address: 1 Gateway Plaza Los Angeles, CA The Immediate Needs Transportation Program (INTP) and the General Relief Token Program (GRTP) have been in existence for about 17 years. The INTP offers subsidized bus/taxi fares to Los Angeles County residents who do not have sufficient resources to pay for needed transportation services. The program provides $5 million annually. The General Relief Token Program distributes bus tokens for the clients of the Los Angeles County Department of Social Services (DPSS). The program provides about $700,000. Metro s primary role is to provide these transportation subsidies and tokens which are distributed by non-profit agencies and Los Angeles County. A new Mission Statement has been developed for the INTP and will go into effect on July 1, It provides information on the target population, participants, guidelines for eligibility and subsidies.

14 APPENDIX D2 SUMMARY OF PUBLIC OUTREACH EFFORTS AGENCY TRANSPORTATION NEEDS BARRIERS TO COORDINATION POTENTIAL PROJECTS Arcadia Mental Health Clinic Maxine Waters Employment Center Clients face high levels of anxiety in using public transit. ASI reliability is an on-going concern, particularly for vision impaired individuals. Local trips to the agency are needed in addition to fixedroute service. Transit information is needed for c None. None. Currently coordinate with other agencies. Have MOUs with various agencies. Need to look at liability issues. Bulk purchasing of bus passes and resell to consumers. Bus driver training programs conducted by mental health clinic personnel. Local group arrangement with Arcadia Diala-Ride for route between center and off-site location. Updated ride guides and tra Provide shuttle service for students (will need to examine liability issues and funding). Rancho Los Amigos/USC Research Center AGENCY DaVita Chinatown Service Center Clients suffer from poor memory, orientation and judgement and some experience Dementia and Alzheimer's. They may be waiting at the wrong location for transportation. Need escorts for clients. However it is a challenge because caregiver is usually older TRANSPORTATION NEEDS On-time arrival is the most critical transportation issue. Late arrival impacts the overall scheduling the amount of time for treatment. High demand for dialysis facilities, patients must travel long distances Appointments usually are every other day thr Language barriers for clients. They have difficulty getting information from transportation providers. Limits on the distance that can be traveled. Transportation to medical appointments which includes "door-to-door" and "curb-to-curb". Reliability of s Create a transportation coordinator None. position. BARRIERS TO COORDINATION POTENTIAL PROJECTS Waive 21 day ADA certification review to allow patients to qualify for transportation benefits more quickly. On-call vehicles to assist patients who miss their scheduled departure time. One way transportation for situations where families can None. manage to pr Willing to coordinate with other agencies. Need to address issues related to liabilities, funding and non-profit Train drivers and staff to be multilingual. status.

15 AGENCY Didi Hirsch Psychiatric Services Center TRANSPORTATION NEEDS Clients need to get to medical appointments, social services, jobs and social activities. Challenging for clients to "navigate" using public transportation, difficult to comprehend transit routes/schedules and they have a "low frustration level". Some us BARRIERS TO COORDINATION POTENTIAL PROJECTS Interested in coordinating with other agencies. Logistical and geographical challenges to coordination. Have sites all over Los Angeles More vans to transport clients. Make County and bus fares free and provide bus clients may visit passes that would identify clients as multiple sites. disabled. Address language issues. Los Angeles Care Health Plan AGENCY Trips to non-emergency appointments, including regularly scheduled appointments and one-day critical care. Reliable/timely, inexpensive and flexible service. Para transit is often late and transportation is costly for clients. In-language communications TRANSPORTATION NEEDS Develop projects with other agencies that have two tiers: 1) Regularly scheduled appointments and 2) usage of taxi services for special None. needs. BARRIERS TO COORDINATION POTENTIAL PROJECTS All Peoples Christian Center High demand for use of vans. Transporting groceries on buses is a challenge. Car seats for infants. More bus tokens and passes. Identify ways to address gas reimbursement. Restrictions on 7 mile radius for taxis. Reduce costs on Metro for clients. Safe Willing to coordinate with other agencies. Coordinate with DASH and Metro to bring children from local schools to the Center. County of Los Angeles, Department of Social Services MAP Health Providers Addressing transportation needs to multiple destinations for clients. Create a means of providing transportation fare for clients in a userfriendly and more efficient approach. Reduce cost of public transportation. Encourage all public transit operators Timeliness and availability of transportation. Public Transportation not an option for those with infectious diseases. Need car seats for taxis. Travelling long distances is limited and need more direct routes to various destinations including health fac Currently coordinate with other agencies and welcome opportunity to work on projects. Change regulations to allow aides to travel with clients (minors). Limitations on funds related to transportation vendors. Work with Metro to include transportation funds on to Electronic Benefit Transfer card. Work with local operators to have monthly passes implemented, develop bus stops in remote areas and increase service during off-peak hours. Develop a universal bus pas Work on seeking funding for vans. Family Adult Day Health Care Need to expand service to other areas and fill gaps in service between local jurisdictions. ASI Public transportation process and applications can be too time consuming and confusing for clients. Renewal process needs to be made easier for persons with se Willing to coordinate with other agencies. Would like to expand shuttle service for clients.

16 AGENCY TRANSPORTATION NEEDS BARRIERS TO COORDINATION POTENTIAL PROJECTS Southern California Directors of Community Services Regarding ASI communication for clients is an issue since many do not have phones. Clients are frail and reliable service is important because clients have been stranded or waited for up to 1.5 hours. Some wait 20 minutes for ASI to show-up. Use taxi ca Coordinate with other agencies. Submitted funding applications for projects including Human Services Transportation Coordination organization and GPS program to do tracking and help with security. Los Angeles Homeless Services Authority Need more vans and automobiles to transport clients under the Emergency Response Team program. Vans are best mode for transporting disabled clients as well other homeless individuals. Wheelchairs have been stolen. Need better distribution of tokens for Coordinate extensively with agencies. Acquire more vans and automobiles. Seek ways to make public transportation free or provide identification card to allow access for homeless families and individuals.

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28 APPENDIX H Coordination Project Program Possibilities [From SAFETEA-LU Circulars for Programs 5310, 5316, and 5317) JARC-Funded Eligible Activities (Section 5316 FTA C ) Capital, planning and operating assistance to support: - Late-night and weekend service - Guaranteed ride home service - Shuttle service - Expanding fixed-route public transit routes - Demand-responsive van service - Ridesharing and carpooling activities - Transit-related aspects of bicycling - Local car loan programs Promotion through marketing efforts, of the: - Use of transit by workers for non-traditional work schedules - Use of transit voucher programs by appropriate agencies for welfare recipients and other low-income individuals - Development of employer-provided transportation shuttles, ridesharing, carpooling - Use of transit pass programs New Freedom Program Eligible Activities (Section FTA C ) New Public Transportation Services Beyond the ADA 1. Enhancing public transportation services beyond minimum requirements of the ADA Feeder services to commuter rail, commuter bus, intercity rail and intercity bus stations 3. Making accessibility improvements to transit and intermodal stations not designated as key stations. 4. Travel training New Public Transportation Alternatives Beyond the ADA 1. Purchasing vehicles to support new accessible taxi, ride sharing and/or vanpooling programs. 2. Supporting the administration and expenses related to new voucher programs for transportation services offered by human services providers. 3. Supporting new volunteer driver and aide programs. 4. Supporting new mobility management and coordination programs among public transportation providers and other human services agencies providing transportation. - Promotion, enhancement and facilitation of access to transportation services, including integration and coordination of services for individuals with disabilities, older adults and low income individuals. - Plan and implementing coordinated services. - Support of State and local coordination policy bodies and councils. - Operation of transportation brokerages.

29 - Provision of coordination services Transportation Management Organizations and Human Services Organization s customer-oriented travel navigator systems. - One-stop traveler call centers. - Operational planning for intelligent transportation technologies. Elderly Individuals and Individuals with Disabilities (Section 5310 FTA C F) Eligible Capital Expenses may include: - Buses - Vans - Radios and communications equipment - Vehicle shelters - Wheelchair lifts and restraints - Vehicle rehabilitation, manufacture and overhaul - Preventative maintenance, as defined in the NTD - Extended warranties which do not exceed the industry standard - Computer hardware and software - Initial component installation costs - Vehicle procurement, testing, inspection and acceptance costs - Lease of equipment - Introduction of new technology - Transit related intelligent transportation systems - Supporting new mobility management and coordination programs