If you have opted out of the student plan, check with your other health plan to see if it covers chiropractic services.

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1 MacEwan Student Centre, Room University Drive NW Calgary, AB, Canada T2N 1N4 ucalgary.ca/wellnesscentre CHIROPRACTIC SERVICES FAQs How much does it cost? The SU Wellness Centre has very affordable fees. Please call ( ) for information regarding our fee schedule including student rates. The initial visit fee accounts for a longer visit, repeat visits are based on the length of the appointment, and specialty services such as Active Release, Graston and Acupuncture have a fee based on time and expertise. If you have opted out of the student plan, check with your other health plan to see if it covers chiropractic services. As of July 1, 2009, Alberta Health Care is no longer is funding Chiropractic treatment. The $14 usually billed to AHC will now be added to the treatment fee. Please call our office for our fee schedule. The fees have not increased otherwise, so Alberta residents will be paying the same out-of-pocket fee that out-of-province patients previously paid. Manitoba is the only province that has chiropractic coverage under the provincial health plan. If you are from Manitoba, you can get partially reimbursed by sending in your receipt. Undergraduate Student Plan: The Undergraduate Student Plan covers 80% of the fee, up to $20 per visit, with a yearly total of $300. If you are from Manitoba, you can send the remaining cost to the provincial health plan for reimbursement. If you have any questions, please go to thestudent Health Plan Office, 3rd Floor, MSC 352 MacEwan Student Centre. Graduate Student Plan: The Graduate Student Health Plan covers the entire cost of treatment, with a maximum of $325 per year (The maximum is $325 combined massage therapy and chiropractic, not $325 each). U of C Employees: Support Staff, MaPs and Academic plans now will cover chiropractic treatment through Blue Cross, since there is no longer coverage under Alberta Health Care. Coverage for full time staff is $30 per visit up to $600 per year (combined for chiropractic, massage therapy, and physiotherapy.) A referral from a medical doctor is not required. How can I book an appointment? Call Health Services at (WELL) to book an appointment. Please let the receptionist know if it is your first time seeing a chiropractor at the SU Wellness Centre. Separate files need to be kept by each of your health care practitioners at the SU Wellness Centre, so you will need to fill out two forms before your first chiropractic appointment. An initial visit is approximately one half hour. Follow up ( repeat ) treatments take 10 minutes. Repeat ART, Graston and Acupuncture treatments takes 20 minutes. Let the receptionists know if you are booking for ART, Graston or Acupuncture. All of our chiropractors have different specialty and we want to ensure that you are seeing the chiropractor that will best fit your needs. Please try to be on time for your appointment! If you are late, you may have to wait or reschedule your appointment.

2 Missed appointment policy - If you cannot make your appointment, please call to cancel or reschedule. Please note that all appointments require a full business day's notice for cancellations or full fees will be charged. Can I download my forms in advance? Forms can easily be filled out upon arrival to the clinic - this takes about 10 minutes, so please arrive a few minutes before your appointment time. Both chiropractic forms may also be downloaded and completed prior to your appointment. You do not have to sign the consent form before talking to the chiropractor but please read the consent and fill out the prior chiropractic treatment section. Please see our forms page to download PDF Forms. What should I expect on my first visit? On your first assessment, the chiropractor will go through a history of your injury followed by a focused physical examination. Depending on your injury, the examination will include a postural exam, neurological exam, orthopedic exam and spinal assessment including range of motion, joint and muscular palpation. Following the examination, a report of findings will be presented to you. This will include your diagnosis, treatment recommendations and a treatment plan. If you have questions, you may ask the chiropractor at this time. You will be asked for your consent before any treatment is given. If you have any concerns regarding treatment, please let your chiropractor know. There are a variety of treatment techniques. If manual therapy is not appropriate for your condition, the chiropractor will suggest other treatment options. If chiropractic treatment is recommended, treatment is usually started on your first visit. Please Note: If you have been to a chiropractor before, you will still need a full assessment at the SU Wellness Centre. If your chiropractor has any information that will assist the SU Wellness Centre chiropractors, please bring it with you on your first visit. What should I wear for a chiropractic appointment? On your initial assessment, the chiropractors at the SU Wellness Centre will need to examine the area where your pain is located but will also examine your whole spine. Usually we can move your clothing accordingly to see the back and neck, but sometimes it is necessary to change into a gown. Please wear loose fitting clothes. If you have a shoulder or arm injury, a tank top or sports bra is most appropriate for females and males will be asked to remove their shirt. If you have a knee or leg injury, please bring shorts to change into. Will I need to have x-rays taken? X-rays are not always required but can be helpful in making the correct diagnosis of your problem. If x-rays are needed, the chiropractors at the SU Wellness Centre can refer you to an x-ray clinic near you. There are x-ray services on campus in the Sport Medicine Clinic if this is more convenient. Usually the chiropractor will review the x- rays with you. A radiologist will read the films and provide your chiropractor with a report. Most x-ray clinics take digital images, so you will be given a CD which can be reviewed with the chiropractor. 2

3 Most provinces cover the cost of x-rays so take your provincial health plan card to the x-ray clinic. The x-ray clinic will bill your province directly so there is no out-of-pocket expense. Please inform the chiropractor is you have recently had x-rays taken or if you are pregnant. What kind of treatment will I receive? That depends on your problem! At the SU Wellness Centre, the chiropractors are trained in Diversified Chiropractic Technique, which encompasses a number of techniques including but not limited to manual adjustments/manipulation, mobilization, activator, stretching, trigger point therapy, soft tissue therapy, myofascial release and assisted drop table technique. Active Release Techniques (ART) and Graston Technique are also available (see below). The chiropractors may recommend things you can do to get better, such as stretching and strengthening programs; core exercises; use of ice and/or heat; nutritional, ergonomic and postural recommendations. This is usually addressed on follow up visits. If treatment with another health care practitioner would be more appropriate, the chiropractor can refer you accordingly. How often will I need treatment? That depends on your problem and how long you ve had it. There are other determining factors as well such as age, prior injuries, pre-existing conditions, general health, etc. Some conditions resolve quickly, with a few treatments whereas others can take longer. Your chiropractor will explain the treatment plan specific to your problem.if you have already been seeing a chiropractor on a regular basis and are transferring your care to the SU Wellness Centre for the school term, you may only need one treatment before attending on an as needed basis. If it has been a while since your last treatment, you may need a couple of sessions before you re back on track. Is massage therapy helpful to have before chiropractic treatment? It can be! Massage therapy is especially helpful to treat muscle spasm before receiving chiropractic treatment. The chiropractors and massage therapists at the SU Wellness Centre are in direct communication regarding your care. If the chiropractor refers you to massage therapy, there is a reason for it and will discuss your treatment needs in advance of your massage. You may require a referral for massage therapy from your medical doctor to get covered under your extended benefits plan. Some plans accept a referral from a chiropractor. Some plans do not require a referral at all. Check with your plan, as you will need to have the referral dated before your first massage to be reimbursed by your health plan. Ask your chiropractor if it is best to have your massage session before or after a chiropractic treatment. I have been injured in a car accident What should I do? The chiropractors at the SU Wellness Centre can help! Chiropractors are primary care providers under the MVA Minor Injury Protocol in Alberta (2004). If you have an injury, you can see a chiropractor or physiotherapist for initial 3

4 assessment. A treatment plan form will be completed and sent to your insurance company. Upon approval, all treatments will be directly billed to your insurance company so there is no out-of-pocket cost to you. Be sure to contact your Car Insurance Provider to let them know you have been injured. All forms and claim information must be sent to the Insurance company within 10 days of the accident. Once you have been assigned an Injury Adjustor, they will provide you with a Claim Number and Insurance Contact Information (phone and fax numbers). Please bring this information with you on your first visit to the SU Wellness Centre. Please let the reception staff know you have been in an accident, as the assessment takes approximately one half hour. If the accident occurred in another province, please contact your insurance company to inform them you will be receiving chiropractic treatment. Upon approval, we may be able to bill your out-of-province insurance company as well. I have been injured at work Does the SU Wellness Centre accept WCB claims? Yes! The Health Services department at the SU Wellness Centre is an accredited WCB treatment center since The chiropractor will need the date of injury as well as ensuring you have reported the injury to your employer. All forms are sent to WCB electronically. Upon acceptance of the claim, WCB will approve a six-week period for treatment. The chiropractor will send update reports to WCB at three weeks and at six weeks. If required, treatment is typically started on the first visit. If you have not fully recovered at the end of the six-week period, a request for extension and/or referral to another health care provider is sent to WCB for approval. What do I need to know about health plan coverage? What Does Alberta Health Care Cover? As of July 1, 2009, Alberta Health Care no longer covers chiropractic services. X-rays, bone scans, bone densiometry and musculoskeletal ultrasounds are covered by Alberta Health Care when requested by a chiropractor. X-rays requested by a chiropractor and taken in Alberta are fully covered by your provincial health plan (except for Quebec). How Can I Access My Extended Benefit Plan? Effective July 1, 2009, Alberta Health Care will no longer be covering the cost of any chiropractic treatments. Therefore, most health plans should have immediate coverage if chiropractic is included in your plan. How Can I Access My Manitoba Provincial Coverage? Manitoba is the only other province that partially cover chiropractic services. Part of your fee will be reimbursed for out-of-province chiropractic treatment, as we cannot directly bill your provincial health plan. Send your receipts and current mailing address to: 4

5 Manitoba Health Out-of-Province Section 3rd Floor 300 Carlton Street Winnipeg, MB R3B 3M9 $9 will be reimbursed per visit Coverage is for 12 visits per year 5

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