The Trust s current appointment reminder service supplier is 360 CRM which uses automated calls and live agents.
|
|
- Amos Andrews
- 7 years ago
- Views:
Transcription
1 FREEDOM OF INFORMATION REQUEST REFERENCE Please find, below the responses to your request. Please provide details of the Trust s current appointment reminder service supplier/system including the reminder methods used i.e. SMS, s, automated calls or live agents. The Trust s current appointment reminder service supplier is 360 CRM which uses automated calls and live agents. The Trust runs its own SMS Reminder service. Please provide when the service was implemented and the specialties included? The 360 CRM service was implemented in September 2009 and rolled out to the following specialities: Orthopaedics, Rheumatology, Pain, Immunology, Dermatology, Diabetes & Endocrinology, Ophthalmology, General Surgery, ENT, Oral Surgery, Orthodontics, Urology, Plastic Surgery, Orthoptists. The SMS reminder service was launched on 1 st July 2011 and is in use for Paediatric Outpatients only. Please provide monthly values for the numbers of patients contacted/reminded? Over the last 6 month period, the average number of patients per month reminded by the 360 CRM service was 10,500 Please find below the monthly figures showing automated SMS messages sent since 1 st July 2011.
2 Please provide specific details of any aims/targets set of the reminder service and whether these have been achieved? The 360 CRM service was introduced to reduce the DNA (did not attend) rates and improve utilisation of clinic slots. The aims are being achieved. The SMS service was introduced to reduce the DNA rates in Paediatric Outpatients. A reduction has been achieved Please provide details of the member(s) of staff responsible for the implementation and continued running of the service and their role within the Trust? For 360 CRM: The General Manager for Surgery/T&O implementation of service The Bed & Theatre List Co-ordinator day to day maintenance of service The Assistant Patient Administration Manager Health Records day to day maintenance of service/patient queries For SMS service: The service was developed by the Trust s own development Team and is supported in-house within the Organisation Please provide details of: Supplier 360 CRM for automated calls and live agents In-house for the SMS service Expected contract length Ongoing for 360 CRM Not applicable for SMS service Contract review date Not applicable for 360 CRM Not applicable for SMS service Cost of contract to date Cost of contract for 360 CRM: The Trust has contacted 360 CRM stating that the Trust had received a Freedom of Information request asking for the cost of contract to date and the implementation costs and on-going/support costs, asking them if they would be willing to consider releasing the information. The company has stated that it would not be in their best interests to release the information as it was commercial in confidence and relevant to each individual customer s needs and demands and therefore tailor made. The release of costs would have major implications for any future business. Following the receipt of the company s response the Trust held a Public Interest Test to consider whether disclosure or exemption would benefit the public most.
3 It was considered that if the Trust was to disclose the cost of the contract, implementation costs and ongoing and support costs that this would damage the reputation of the Trust with suppliers and would result in the Trust being unable to secure competitive prices in the future, which would be to the detriment of the public. As such the Public Interest Test has weighed in favour of non disclosure. Therefore the Trust is using exemption 43(2) as the disclosure would be likely to prejudice the commercial interests of the Trust and 360 CRM. Cost of contract for SMS service: Not applicable as this service was development and is managed in-house Please provide details of the implementation costs and on-going/support costs The Trust has contacted 360 CRM stating that the Trust had received a Freedom of Information request asking for the cost of contract to date, the implementation costs and ongoing support costs, asking them if they would be willing to consider releasing the information. The company has stated that it would not be in their best interests to release the information as it was commercial in confidence and relevant to each individual customer s needs and demands and therefore tailor made. The release of costs would have major implications for any future business. Following the receipt of the company s response the Trust held a Public Interest Test to consider whether disclosure or exemption would benefit the public most. It was considered that if the Trust was to disclose the cost of the contract, implementation costs, ongoing and support costs that this would damage the reputation of the Trust with suppliers and would result in the Trust being unable to secure competitive prices in the future, which would be to the detriment of the public. As such the Public Interest Test has weighed in favour of non disclosure. Therefore the Trust is using exemption 43(2) as the disclosure would be likely to prejudice the commercial interests of the Trust and 360 CRM. Implementation costs and ongoing support costs for SMS service is not applicable as this was implemented in- house and is supported in-house Please provide details of the processes followed to procure an appointment reminder service Once the purpose of the system is defined the procurement is via the Trust s Procurement Department Please provide details of the channels used to publish the notification of procurement, for an appointment reminder service If it is a European tender it will be published on the European website: OJEU - Official Journal of European Union
4 RESPONSE FOR FOI Please provide details of the Trust s current appointment reminder service supplier/system including the reminder methods used i.e. SMS, s, automated calls or live agents. Please provide when the service was implemented and the specialties included? Please provide monthly values for the numbers of patients contacted/reminded? Please provide specific details of any aims/targets set of the reminder service and whether or not these have been achieved? Please provide details of any patient complaints or technical difficulties encountered whilst the service is in operation. No formal complaints received Can you confirm where the servers used to process the appointment reminders are located? If the service uses SMS; The Trust runs its own SMS Reminder service Do you use NHSmail or another? The Trust uses service for sending SMS messages for free. Where are the SMS carriers servers located? Dudley Group NHS Foundation Trust If the service uses automated IVR/IVM (Interactive Voice Response/Interactive voice Messaging) calls; Where are the servers that undertake these calls located? This information is not held by the Trust. Please see the response for a previous FOI ref Do the IVR servers process patient identifiable data? This information is not held by the Trust. Please see the response for a previous FOI ref If the service uses agent calls; What percentage of the overall service outcomes are completed by an agent? What information do agents have access to? Are all agents making the calls based in a call centre? Where are the call centres situated? If not what percentage of calls are made by home-based workers? Geographically, where are the home-based workers located What security measures are in place to prevent home-based workers from replicating the data locally? Are all home-based staff CRB checked? Have you received any complaints at all regarding the agent call service? (including but not limited to: manner, tone, ability to understand accents or dialects)
5 The information for the ten questions above is not held by the Trust. Please see the response for a previous FOI ref Please provide details of the member(s) of staff responsible for the implementation and continued running of the service and their role within the Trust? DO you have or have you considered any other uses for your reminder service? o If so what are they? No, not for this current reminder service Please provide details of: o Supplier o Expected contract length o Contract review date o Cost of contract to date Please provide details of the implementation costs and on-going/support costs? Please provide details of the processes followed to procure an appointment reminder service? Please provide details of the channels used to publish the notification of procurement, for an appointment reminder service?
6 Trust Headquarters Russells Hall Hospital Dudley West Midlands DY1 2HQ Date: 10/12/2012 FREEDOM OF INFORMATION ACT Ref: FOI/ With reference to your FOI request that was received on 06/11/2012 in connection with 'Appointment Reminder Services.' Your request for information has now been considered and the information requested is attached. Further information about your rights is also available from the Information Commissioner at: Information Commissioner Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: Fax: Yours sincerely Information Governance Manager Room 34a, First Floor, Esk House, Russells Hall Hospital, Dudley, DY1 2HQ FOI@dgh.nhs.uk
Trust Headquarters Russells Hall Hospital Dudley West Midlands DY1 2HQ
Trust Headquarters Russells Hall Hospital Dudley West Midlands DY1 2HQ Date: 15/11/2012 FREEDOM OF INFORMATION ACT 2000 - Ref: FOI/011260 With reference to your FOI request that was received on 11/10/2012
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 002366/15 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP 7 May 2015 Tel: 101 Ext 800 2507 Fax: 0115 967 2896 Request under the Freedom of Information
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 010870/13 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP Tel: 101 Ext 800 2507 Fax: 0115 967 2896 06 December 2013 Request under the Freedom
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 006253/15 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP Tel: 101 Ext 800 2507 Fax: 0115 967 2896 07 October 2015 Request under the Freedom
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 003115/13 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP Tel: 101 Ext 800 2507 Fax: 0115 967 2896 29 May 2013 Request under the Freedom of Information
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 006732/15 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP 27 October 2015 Tel: 101 Ext 800 2507 Fax: 0115 967 2896 Request under the Freedom
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 001805/14 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP Tel: 101 Ext 800 2507 Fax: 0115 967 2896 08 April 2014 Request under the Freedom of
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 007907/15 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP 04 November 2015 Tel: 101 Ext 800 2507 Fax: 0115 967 2896 Request under the Freedom
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 000520/13 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP Tel: 101 Ext 800 2507 Fax: 0115 967 2896 3 April 2013 Request under the Freedom of
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 005851/12 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP 1 November 2012 Tel: 101 Ext 800 2507 Fax: 0115 967 2896 Request under the Freedom
More informationDear. Freedom of Information Act 2000 (FOIA)
UNCLASSIFIED Streetscene and Greenspace Martin Yardley Executive Director Floor 12, Civic Centre 4 Much Park Street Coventry CV1 2PY www.coventry.gov.uk Please contact Bernie Robinson bernie.robinson@coventry.gov.uk
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 002425/15 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP 5 May 2015 Tel: 101 Ext 800 2507 Fax: 0115 967 2896 Request under the Freedom of Information
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 002085/15 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP 20 April 2015 Tel: 101 Ext 800 2507 Fax: 0115 967 2896 Request under the Freedom of
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 000383/14 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP 28 January 2014 Tel: 101 Ext 800 2507 Fax: 0115 967 2896 Request under the Freedom
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 000498/13 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP Tel: 101 Ext 800 2507 Fax: 0115 967 2896 18 February 2013 Request under the Freedom
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 003687/15 Your Ref: Compensation Claims Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP 06 July 2015 Tel: 101 Ext 800 2507 Fax: 0115 967 2896
More informationFOI. Details of IT equipment and maintenance
FOI Details of IT equipment and maintenance For a Link to the FOI/EIR page visit: http://jncc.defra.gov.uk/default.aspx?page=6077 For further information about the Joint Nature Conservation Committee visit:
More informationThank you for your request under the Freedom of Information Act 2000 (the Act) received on 21 May, seeking the following information:
British Broadcasting Corporation Room BC2 B6 Broadcast Centre White City Wood Lane London W12 7TP Telephone 020 8008 2882 Email foi@bbc.co.uk Information Policy & Compliance bbc.co.uk/foi bbc.co.uk/privacy
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 000880/13 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP Tel: 101 Ext 800 2507 Fax: 0115 967 2896 28 February 2013 Request under the Freedom
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 007228/12 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP Tel: 101 Ext 800 2507 Fax: 0115 967 2896 14 January 2013 Request under the Freedom
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 000803/14 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP Tel: 101 Ext 800 2507 Fax: 0115 967 2896 19 March 2014 Request under the Freedom of
More informationFREEDOM OF INFORMATION REQUEST REQUEST FOR INFORMATION UNDER THE ENVIRONMENTAL INFORMATION REGULATIONS 2004.
Direct Tel: 0191 372 8377 Fax: email: xxx@xxxxxx.xxx.xx Your ref: Our ref: EIR - 8506505 12-Oct-11 Dear Farida Vis and Yana Manyukhina FREEDOM OF INFORMATION REQUEST REQUEST FOR INFORMATION UNDER THE ENVIRONMENTAL
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 003668/15 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP 9 July 2015 Tel: 101 Ext 800 2507 Fax: 0115 967 2896 Request under the Freedom of Information
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 002355/14 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP Tel: 101 Ext 800 2507 Fax: 0115 967 2896 08 May 2014 Request under the Freedom of Information
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 002793/13 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP Tel: 101 Ext 800 2507 Fax: 0115 967 2896 23 April 2013 Request under the Freedom of
More informationFREEDOM OF INFORMATION ACT 2000 Birmingham CrossCity CCG - Ref: FOI/002614 External/3 rd Party Hosting
Our Ref: FOI/002614 3rd July 2014 Bartholomew House 1 st Floor 142 Hagley Road Birmingham B16 9PA www.bhamcrosscityccg.nhs.uk Email: bham.crosscity@nhs.net Tel. 0121 255 0700 FREEDOM OF INFORMATION ACT
More informationQ4. Web Hosting is the activity or business of providing storage space and access for websites.
Response sent by email 22 June 2015 St Helier Hospital Wrythe Lane Carshalton Surrey SM5 1AA Tel: 020 8296 2000 Direct dial Tel: 020 8296 4992 Re: Freedom of Information request - Ref: FOI 2563 Thank you
More information2. If you have received a notification letter, please could you attach a copy to your response? Not Applicable
UNCLASSIFIED Resources Directorate Chris West Executive Director Resources Room 56, 2nd Floor Council House Earl Street Coventry CV1 5RR Our reference: 20123726 Date: 30 th March 2015 Please contact: Leonie
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 005792/13 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP 8 July 2013 Tel: 101 Ext 800 2507 Fax: 0115 967 2896 Request under the Freedom of Information
More informationThe first requirement of the Act is that we should confirm whether or not we hold information of the description set out in your request.
Freshford House Redcliffe Way Bristol BS1 6NL T 0300 123 1231 Textphone 0161 618 8524 xxxxxxxxx@xxxxxx.xxx.xx www.ofsted.gov.uk Direct T 03000 131 087 nicola.tanner@ofsted.gov.uk 17 June 2014 Mr Ken Foxe
More information2) Tell me the names and addresses of the dental practices who has had the most complaints over the last 3 years. Give me the top 1.
Dear Further to your request under the Freedom of Information Act ref: JH/FOI/07979, I am now in a position to respond as below. I have included your questions for ease of reference. 1) Please provide
More informationSouthmead and Henbury Family Practice Patient Access to Medical Records - Information Leaflet
Patient Access to Medical Records - Information Leaflet Access to Health Records under the Data Protection Act 1998 The Data Protection Act 1998 gives every living person, or an authorised representative,
More informationHOW YOU CAN OBTAIN ACCESS TO YOUR PERSONAL RECORDS Notes to accompany Application Form
HOW YOU CAN OBTAIN ACCESS TO YOUR PERSONAL RECORDS Notes to accompany Application Form Your right to request access to your personal records: The gives living individuals the right to request access to
More informationFREEDOM OF INFORMATION ACT 2000 Birmingham CrossCity CCG - Ref: FOI/002041 NHS Healthcare.
Our Ref: FOI/002041 17 th March 2014 Bartholomew House 1 st Floor 142 Hagley Road B16 9PA www.bhamcrosscityccg.nhs.uk Email: bham.crosscity@nhs.net Tel. 0121 255 0700 FREEDOM OF INFORMATION ACT 2000 CrossCity
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 006683/12 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP 11 December 2012 Tel: 101 Ext 800 2507 Fax: 0115 967 2896 Request under the Freedom
More informationI would also be grateful to receive the name of the contact we should liaise with.
Your ref: Our ref: FOI 12/0880 Department of Energy & Climate Change Head of HR Policy 55 Whitehall London SW1A 2EY London SW1A 2HD E: @decc.gsi.gov.uk www.decc.gov.uk 6 July 2012 RE: FOI 12/0880 Further
More informationYou requested information regarding the electronic patient management systems. Specifically you asked:
Request for information Reference: 07.13.50 Executive Corridor Darlington Memorial Hospital Hollyhurst Road Darlington DL3 6HX Switchboard Tel: 01325 38 0100 Foundation Trust Office: 01325 74 3625 Trust
More informationSt Helier Hospital Wrythe Lane Carshalton Surrey SM5 1AA Tel: 020 8296 2000 Direct dial Tel: 020 8296 4992. Response sent by email.
Response sent by email 17 June 2015 St Helier Hospital Wrythe Lane Carshalton Surrey SM5 1AA Tel: 020 8296 2000 Direct dial Tel: 020 8296 4992 Re: Freedom of Information request - Ref: FOI 2804 Thank you
More informationXXXXXXXXXX. 17 September 2013. Dear XXXXXXXXXX. FREEDOM OF INFORMATION ACT 2000 INFORMATION REQUEST (Our file: FOI_13-121)
Information Services Directorate XXXXXXXXXX Library University of East Anglia Norwich Research Park Norwich NR4 7TJ United Kingdom 17 September 2013 Email: foi@uea.ac.uk Tel: +44 (0) 1603 593 523 Fax:
More informationFreedom of Information Act 2000 (FOIA) Decision notice
Freedom of Information Act 2000 (FOIA) Decision notice Date: 28 September 2015 Public Authority: Address: Wigan Metropolitan Borough Council Town Hall Library Street Wigan WN1 1YN Decision (including any
More informationFREEDOM OF INFORMATION REQUEST
FREEDOM OF INFORMATION REQUEST Request Number: F-2013-05371 Keyword: Operational Policing Subject: Unmanned Aerial Systems (UAS) Purchased By PSNI 2012-2013 Request and Answer: Question 1 The number of
More informationNorthamptonshire County Council
Northamptonshire County Council Please ask for: Tel: Our Ref: Your Ref: Date: 14 August 2015 If you have any difficulty in obtaining the above telephone number please ring (01604) 797000 or email enquiries@northantsfire.org.uk.
More informationInformation Governance. and what it means for you
Information Governance and what it means for you 1 Content Introduction 3 Who are we? 4 What is Information Governance? 4 Purpose of Holding Information 5 Confidentiality and Security 5 Accuracy of Information
More informationData Protection Policy
Data Protection Policy 1. INTRODUCTION 1.1. The Data Protection Act gives you as an individual the right to know what information is held about you. It provides a framework to ensure that personal information
More informationWIGAN COUNCIL'S CCTV SURVEILLANCE SYSTEM
WIGAN COUNCIL'S CCTV SURVEILLANCE SYSTEM This document contains advice and information for the general public regarding data recorded by Wigan Council's CCTV Systems and the provisions of the Data Protection
More informationFreedom of Information Internal Review decision
Internal Reviewer Reference Date 28 May 2012 Freedom of Information Internal Review decision Simon Pickard, Senior Compliance Manager IR2012010 (RFI20120138) Requested information The requester wrote to
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 002290/14 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP Tel: 101 Ext 800 2507 Fax: 0115 967 2896 06 May 2014 Request under the Freedom of Information
More informationEnvironmental Information Regulations POLICY STATEMENT
Environmental Information Regulations POLICY STATEMENT Implementation Date: 1 February 2014 Next review Date: 1 February 2016 DOCUMENT CONTROL Document History Version Date Changes 2.00 18 November 2013
More informationThank you for your Freedom of Information request concerning pest control & translation services.
Dear Thank you for your Freedom of Information request concerning pest control & translation services. The Trust can provide the following information: - The amount of money spent on pest control in your
More informationFREEDOM OF INFORMATION REQUEST
FREEDOM OF INFORMATION REQUEST Request Number: F-2010-01357 Keyword: Subject: Human Resources High Potential Development Scheme Request and Answer: This is to inform you that the Police Service of Northern
More informationATI 305. Freedom of Information Request- Fixed Telephony, Broadband and WAN Contract Information
Copyright notice The information below was supplied in response to an Access to Information (ATI) request. It is the copyright of the Veterinary Medicines Directorate. You are free to use it for your own
More informationData Protection Policy
Data Protection Policy Version: 1.0 Date: October 2013 Table of Contents 1 Introduction The need for a Data Protection Policy... 3 2 Scope... 3 3 Principles... 3 4 Staff Roles & Responsibilities... 4 5
More informationReference FOI2013-2014 126. 5 June 2014. Dear Sir, I write to respond to your recent Freedom of Information request. RESPONSE
`Medicine, Biomedical Sciences, Health and Social Care Sciences Reference FOI2013-2014 126 5 June 2014 Dear Sir, Cranmer Terrace, London, SW17 0RE Switchboard: +44(0)20 8672 9944 www.sgul.ac.uk I write
More informationFREEDOM OF INFORMATION ACT 2000 INFORMATION REQUEST
Information Governance Team Our ref: FOI 2015-478 FREEDOM OF INFORMATION ACT 2000 INFORMATION REQUEST Your request for information regarding software contracts has now been considered and the information
More information10 Questions About Hiring and Resignation
Executive Corridor Darlington Memorial Hospital Hollyhurst Road Darlington DL3 6HX Switchboard Tel: 01325 38 0100 Foundation Trust Office: 01325 74 3625 Corporate Records Office: 01325 74 3700 Request
More informationFREEDOM OF INFORMATION REQUEST
FREEDOM OF INFORMATION REQUEST Request Number: F-2009-00345 Keyword: Crime Subject: COMPUTER FORENSIC INVESTIGATION Request and Answer: I am writing to confirm that the Police Service of Northern Ireland
More informationFreedom of Information Act 2000 (FOIA) Decision notice
Freedom of Information Act 2000 (FOIA) Decision notice Date: 3 February 2016 Public Authority: Advisory Committee on Business Appointments Address: G/08 1 Horse Guards Road London SW1A 2HQ Decision (including
More informationCreative England are committed to being open and accessible and welcomes all comments on its work and the services that it provides.
CUSTOMER SERVICE Creative England are committed to being open and accessible and welcomes all comments on its work and the services that it provides. If you have a concern about the services provided to
More informationThank you for your request for information regarding ACPO UAS Steering Group which has now been considered.
c/o PO BOX 481 Fareham Hampshire PO14 9FS Tel: 02380 674255 Email: acpo.request@foi.pnn.police.uk 29/08/2013 Dear Mr Jones FREEDOM OF INFORMATION REQUEST REFERENCE NUMBER: 000113/13 Thank you for your
More informationHow To Share Your Health Records With The National Health Service
HOW WE USE YOUR PERSONAL INFORMATION Information Leaflet Your Health. Our Priority. Page 2 of 9 Introduction This Leaflet explains why the NHS collects information about you and how it is used, your right
More informationFreedom of Information Act 2000 (FOIA) Environmental Information Regulations 2004 (EIR) Decision notice
Freedom of Information Act 2000 (FOIA) Environmental Information Regulations 2004 (EIR) Decision notice Date: 18 November 2015 Public Authority: Address: London Borough of Richmond Upon Thames Civic Centre
More informationFREEDOM OF INFORMATION REQUEST
FREEDOM OF INFORMATION REQUEST Request Number: F-2010-01816 Keyword: Road Policing Subject: Speed Awareness Request and : I am writing to confirm that the Police Service of Northern Ireland has now completed
More informationDealing With Information Rights Concerns
I Data Protection Act How we deal with complaints and concerns A guide for data controllers 1 Data Protection Act How we deal with complaints and concerns The ICO is the UK s independent public authority
More informationStrode College Publication Scheme
Freedom of Information Our publication scheme is designed to help identify the documents which are readily available online and many of these may be downloaded free of charge from the College. Request
More informationRick Parsons Information Governance Officer County Hall 01865 323593 rick.parsons@oxfordshire.gov.uk
Rick Parsons Information Governance Officer County Hall 01865 323593 rick.parsons@oxfordshire.gov.uk 1 THE DATA PROTECTION ACT 1998 2 Requirements of the Act Roles & Responsibilities Best Practice 3 The
More informationData Protection Policy
Data Protection Policy Introduction The Data Protection Act 1998 gives individuals the right to know what personal information is held about them. It provides a framework to ensure that the Office of the
More informationHERTSMERE BOROUGH COUNCIL
HERTSMERE BOROUGH COUNCIL DATA PROTECTION POLICY October 2007 1 1. Introduction Hertsmere Borough Council ( the Council ) is fully committed to compliance with the requirements of the Data Protection Act
More informationSUBJECT ACCESS REQUEST
DATA PROTECTION ACT 1998 SUBJECT ACCESS REQUEST Procedure Manual 1 Invest NI Subject Access Request Procedure Manual 1. Introduction 1.1 What is a Subject Access Request? 1.2 Routine Requests 1.3 What
More informationFreedom of Information Act 2000 (FOIA) Decision notice
Freedom of Information Act 2000 (FOIA) Decision notice Date: 17 February 2015 Public Authority: Address: Yarm Town Council Town Hall High Street Yarm TS15 9AH Decision (including any steps ordered) 1.
More informationDear, I can confirm that the Health and Social Care Information Centre (HSCIC) has considered your request dated the 16th April 2015
1Trevelyan Square Boar Lane Leeds LS1 6AE Tel: 0300 303 5678 Fax: 0113 254 7239 enquiries@hscic.gov.uk www.hscic.gov.uk 13 th May 2015 Our ref: NIC-340356-R5H9H Dear, Re: Information Request Freedom of
More informationFreedom of Information Act 2000 (FOIA) Decision notice
Freedom of Information Act 2000 (FOIA) Decision notice Date: 18 August 2014 Public Authority: Address: HM Revenue and Customs 100 Parliament Street London SW1A 2BQ Decision (including any steps ordered)
More informationPatient Information Whose information is it anyway? Your health records
Patient Information Whose information is it anyway? Your health records Derriford Hospital Derriford Road Plymouth PL6 8DH Tel: 0845 155 8155 www.plymouthhospitals.nhs.uk Your health record We ask you
More informationFREEDOM OF INFORMATION REQUEST
11 November 2015 FREEDOM OF INFORMATION REQUEST Request No: Key Word: Subject: AD-IG-01(2)-2015-104-15 Software Information, Asset,, Mobile Request: Date Received: 29/09/2015 Date of Response: 11/11/2015
More informationReport to Trust Board 29.11.12. Executive summary
Report to Trust Board 29.11.12 Title Sponsoring Executive Director Author(s) Purpose Previously considered by Transforming our Booking and Scheduling Systems Steve Peak - Director of Transformation Steve
More informationMEDICAL PRACTITIONER PROFESSIONAL INDEMNITY APPLICATION FORM
MEDICAL PRACTITIONER PROFESSIONAL INDEMNITY APPLICATION FORM 1. PERSONAL DETAILS Intended Start Date of Policy: Title: Given Names: Last Name: Gender: M F Date of Birth: Email: Telephone: Mobile: Home
More informationFreedom of Information Act 2000 (FOIA) Decision notice
Freedom of Information Act 2000 (FOIA) Decision notice Date: 16 September 2015 Public Authority: Address: North East Lincolnshire Council Municipal Offices Town Hall Square Grimsby DN31 1HU Decision (including
More informationYour Ref: Our Ref. Date: 19 June 2014
Policy and Corporate Support Adrian Gowan Policy and Corporate Support Manager Please ask for: Adrian Gowan Direct Line: (01322) 343418 Direct Fax: E-mail: adrian.gowan@dartford.gov.uk Your Ref: Our Ref
More informationFreedom of Information Act 2000 (FOIA) Decision notice
Freedom of Information Act 2000 (FOIA) Decision notice Date: 18 January 2016 Public Authority: Address: Gambling Commission Victoria Square House Victoria Square Birmingham B2 4BP Decision (including any
More informationFREEDOM OF INFORMATION REQUEST
FREEDOM OF INFORMATION REQUEST Request Number: F-2010-00145 Keyword: Human Resources Subject: Reasons Given by Trainees/Probationers Who Left PSNI Voluntarliy. Request and Answer: This is to inform you
More informationFREEDOM OF INFORMATION REQUEST
FREEDOM OF INFORMATION REQUEST Request Number: F-2010-01334 Keyword: Finance Subject: Payments & Allowances to PSNI Officers/Staff Request and : This is to inform you that the Police Service of Northern
More informationFREEDOM OF INFORMATION REQUEST
FREEDOM OF INFORMATION REQUEST Request Number: F 2011 01978 Keyword: Crime Subject: Cameras Request and Answer: Question There appears to be a load of new cameras appearing outside police stations and
More informationThe Department for Transport was formed in 2002 and consists of a central department and seven executive agencies as follows:
xxxxx Email: xxxxxx xxxxxx xxxxx Department for Transport CIO Office Zone 4/33 Great Minster House 33 Horseferry Road London SW1P 4DR DIRECT LINE: 020 7944 XXXX Web Site: www.dft.gov.uk Our Ref: F0008705
More informationPart One: Introduction
NORWICH SCHOOL OF ART AND DESIGN Principal: Susan Tuckett MA FRSA FREEDOM OF INFORMATION ACT: PUBLICATION SCHEME Version 1.1 June 2004 Agreed by Academic Board 8 June 2004 Contents Part One: Page No. 1.
More informationData Protection Act. Public Guide
Data Protection Act Public Guide Data Protection Act Public Guide Contents Page No What is the Data Protection Act 1998? 3 How does it protect personal data about you? 3 What are your right? 3 Why do we
More informationFreedom of Information Act 2000 (FOIA) Decision notice
Freedom of Information Act 2000 (FOIA) Decision notice Date: 15 December 2014 Public Authority: Address: East Riding of Yorkshire Council County Hall Beverley East Riding of Yorkshire HU17 9BA Decision
More information1. Contracts/Agreements relating to the supply of Gas which may include the following: Installation of Gas Central Heating Systems
Chelsea and Westminster Hospital Information Governance Team Chelsea Harbour Harbour Yard Unit 111, 1 st Floor London SW10 0XD 02/02/2016 Our Ref: FOI 2015-600 Dear Requester Thank you for your information
More informationCreating a sporting habit for life. Sport England Complaints Procedure
Creating a sporting habit for life Sport England Complaints Procedure April 2014 Sport England Complaints Procedure This document sets out how you can complain about something done by: A. Sport England
More informationRequest under the Freedom of Information Act 2000 (FOIA)
Our Ref: 002460/13 Freedom of Information Section Nottinghamshire Police HQ Sherwood Lodge, Arnold Nottingham NG5 8PP Tel: 101 Ext 800 2507 Fax: 0115 967 2896 20 March 2013 Request under the Freedom of
More informationNOTTINGHAM UNIVERSITY HOSPITAL NHS TRUST STATEMENT OF PURPOSE
NOTTINGHAM UNIVERSITY HOSPITAL NHS TRUST STATEMENT OF PURPOSE Legal status of the Trust University Hospitals NHS Trust (NUH) came into being on 1st April 2006 and assumed responsibility for the services
More informationFreedom of Information Act 2000 (FOIA) Decision notice
Freedom of Information Act 2000 (FOIA) Decision notice Date: 10 November 2015 Public Authority: Address: Surrey and Sussex Healthcare NHS Trust East Surrey Hospital Canada Avenue Redhill RH1 5RH Decision
More informationFREEDOM OF INFORMATION REQUEST
FREEDOM OF INFORMATION REQUEST Request Number: F-2008-05026 Keyword: Road Policing Subject: ROAD TRAFFIC ACCIDENTS INVOLVING PSNI VEHICLES Request: Question 1 - The number of road traffic accidents involving
More informationFreedom of Information Act 2000 (FOIA) Decision notice
Freedom of Information Act 2000 (FOIA) Decision notice Date: 26 January 2016 Public Authority: Address: Foreign and Commonwealth Office King Charles Street London SW1A 2AH Decision (including any steps
More informationFreedom of Information Act 2000 (FOIA) Decision notice
Freedom of Information Act 2000 (FOIA) Decision notice Date: 14 July 2016 Public Authority: Address: Cabinet Office 70 Whitehall London SW1A 2AS Decision (including any steps ordered) 1. The complainant
More informationThe guidance will be developed over time in the light of practical experience.
Freedom of Information Act Awareness Guidance No. 14 International Relations The Information Commissioner s Office (ICO) has produced this guidance as part of a series of good practice guidance designed
More informationQuick guide to the employment practices code
Data protection Quick guide to the employment practices code Ideal for the small business Contents 3 Contents Section 1 About this guidance 4 Section 2 What is the Data Protection Act? 5 Section 3 Recruitment
More informationPolicies and Procedures
NHS Blood and Transplant Policies and Procedures Information Charter [POL13] 2 Policy Reference Title Approved by This document replaces version issued June 2008 [POL13] NHSBT Information Charter Information
More informationFreedom of Information request FOI-280-2015-16. On behalf of NHS Southampton City Clinical Commissioning Group (CCG) IVF
Freedom of Information request FOI-280-2015-16 On behalf of NHS Southampton City Clinical Commissioning Group (CCG) IVF 1. According to your current IVF treatment policy: a. How many cycles of IVF do you
More informationGuidance for Access to Health Records Requests
Guidance for Access to Health Records Requests February 2010 1 DH INFORMATION READER BOX Policy HR / Workforce Management Planning / Clinical Document Purpose Gateway Reference Title Estates Commissioning
More information