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1 Systemat Belgium sa/nv Chaussée de Louvain 431E B-1380 Lasne Tel BE RPM Nivelles

2 Systemat launches its Cloud 2.0 solution Media lunch 3 October 2012 Systemat Belgium sa/nv Chaussée de Louvain 431E B-1380 Lasne Tel BE RPM Nivelles Systemat Belgium sa/nv Media lunch Systemat launches its Cloud 2.0 solution 3 October Page 2 of 11

3 Contents 1. A strategic investment for the Systemat Group Financial aspects Why the Grand Duchy of Luxembourg? Systemat recruits Cloud specialists Unique positioning as a Local Cloud Integrator Added value of a Local Cloud Integrator Enhancement of the locally based service offer Mobile Device Management Seven years of experience New features of the Cloud 2.0 solution Technological upgrades Product Management & process review New markets are opening up for Systemat The fast-growing SME market Regional development of the Cloud offer Creation of eco-systems in partnership with ISVs...10 Systemat Belgium sa/nv Media lunch Systemat launches its Cloud 2.0 solution 3 October Page 3 of 11

4 1. A strategic investment for the Systemat Group On Wednesday 3 October 2012, Systemat announced the launch of its Cloud 2.0 offer on the BeLux market to the Belgian media. During the presentation of its yearly results for 2011 last March, Systemat revealed that it was actively working on a project to extend its Cloud offer to ensure better coverage of the BeLux market". An official announcement was promised within six months. And here we are! 1.1. Financial aspects For the Systemat Group, which has annual sales turnover of 125 million euros, this is a major investment both financially and in terms of human resources. The base investment will be 2.25 million euros and Systemat s goal is to reach the break-even point after 12 months. In light of the agreed investment, the target is to double the number of our existing clients. In view of the new infrastructure s far superior hosting capacity, the challenge for Systemat will centre on its ability to accelerate the sales process and the migration of its clients to Cloud. In addition to this investment, about 10 Systemat employees have been working on the project s implementation for the past 12 months. Since Systemat s aim is to ensure maximum internal control over the solution, the use of outside assistance in putting the new infrastructure in place has been kept to a strict minimum. Finally, the launch of Cloud 2.0 also offers Systemat an opportunity to conduct a fundamental overhaul of: Its service portfolio (product marketing) Its documentation (brochures, offers, etc.) Its client migration methodology, processes, etc. Legal and contractual aspects 1.2. Why the Grand Duchy of Luxembourg? Systemat s choice of the Grand Duchy of Luxembourg for the expansion of its Cloud offer is based on the following criteria: Luxembourg s high-quality offer in terms of the latest generation of data centres (Tier IV design) The excellent telecom infrastructure in the Grand Duchy The reputation of the Grand Duchy in terms of data security/protection Systemat s PSF support status in Luxembourg The Cloud infrastructure already in place in Belgium (at the Jumet site) Systemat Belgium sa/nv Media lunch Systemat launches its Cloud 2.0 solution 3 October Page 4 of 11

5 For the hosting of its new data centre, Systemat has chosen to form a partnership with LuxConnect, who have a dual infrastructure that offers complete guarantees for data availability and security at two sites in Bettembourg and Bissen-Roost Systemat recruits Cloud specialists To handle the day-to-day management of the new Cloud 2.0 infrastructure, Systemat has put together a team of five specialists based at the Systemat site in the Grand Duchy of Luxembourg (Capellen). An internal mobility drive is underway within the company and the team should be strengthened by several new recruits in the coming weeks. Systemat Belgium sa/nv Media lunch Systemat launches its Cloud 2.0 solution 3 October Page 5 of 11

6 2. Unique positioning as a Local Cloud Integrator While the possibility of cutting IT costs (or at least improving their control) motivates some organisations to move to Cloud, the experience acquired by Systemat since 2005 demonstrates that this is not the key argument in its favour. In response to the needs expressed by a great many companies, Cloud provides a decisive response in terms of: Mobility: users can easily access their work environment, at any time and wherever they are. Flexibility: it is very easy to increase or decrease the extent of the services provided, according to the organisation s needs. Security level: the required security levels can be configured more effectively, back-up tasks can be professionalised, etc. A high degree of availability: keeps the unavailability of the IT infrastructure to a strict minimum and cover this risk via a contractual SLA-type commitment. Peace of mind: organisations are freed from the hassle of day-to-day management of an IT infrastructure, allowing them to focus more on their core activities. For smooth migration to Cloud, it is essential to rely on an experienced partner whose advice will enable you to: Ensure full migration to Cloud including non-cloud native applications thus guaranteeing a tangible return on your investment. Anticipate obstacles and prepare for the crucial phase of migration to Cloud ( on-boarding process ). Provide support services with a human face, including for users. Analyse and take into account the particularities of each organisation. Remove the concerns that are inherent to any migration project, particularly Cloud (data localisation, security, internal availability of resources, etc.). Systemat Belgium sa/nv Media lunch Systemat launches its Cloud 2.0 solution 3 October Page 6 of 11

7 2.1. Added value of a Local Cloud Integrator To satisfy this growing demand from companies, particularly SMEs, Systemat has fine-tuned its positioning for this IT access model: Systemat = Local Cloud Integrator A locally based partner: a human face in a virtual world. A role as integrator: integrating clients' entire information systems into the Systemat Cloud, including "non-cloud native" applications. A Full Device Services approach: provision of support to users for all types of devices Enhancement of the locally based service offer The dematerialisation of the IT service offer frequently causes a degree of uncertainty in companies wondering about their forthcoming migration to Cloud. In any migration project, the human presence of a partner is essential in order to reassure users. For Systemat, the investment in Cloud services does not, under any circumstances, mean the eventual abandonment of traditional locally based services (maintenance, on-site assistance, helpdesk, etc.). Thanks to its solid local presence, Systemat s strength is its ability to support its clients with excellent proximity when they decide to move to Cloud, and to offer them a range of integrated IT services from a single partner Mobile Device Management Increased flexibility and mobility is undoubtedly the most immediately measurable aspect within an organisation that is moving to Cloud. The need for mobility is now a requirement, both externally (clients, partners) and internally (employee/user expectations), which all organisations are faced with. Mobile devices (smartphones, tablets, notebooks, etc.) have become fixtures in our daily lives, and there is no point in fighting this trend. On the contrary, companies need to find the resources to offer their employees the greatest possible flexibility for data access, while still guaranteeing data integrity. Cloud offers an initial response. Our Mobile Device Management offer is another. Systemat s FlexiDevice solution offers full coverage for the supply, security and management of all professional mobile devices, regardless of the brands or platforms used by our clients. This all inclusive solution enables our clients to rely entirely on Systemat for the complete, day-to-day management of their mobile devices: supply of devices, real-time inventory, multi-platform support, Systemat Belgium sa/nv Media lunch Systemat launches its Cloud 2.0 solution 3 October Page 7 of 11

8 management of breakdowns and replacement equipment, extended insurance coverage (loss, theft, defects, unauthorised use), device registration & configuration, advanced remote control and alert management, remote software updates, user helpdesk, reporting, etc. It s also worth bearing in mind that, in 2012, Systemat signed a partnership agreement with Apple and is certified as an AASI (Apple Authorised Systems Integrator) Seven years experience The Cloud 2.0 service offer is based on Systemat s years of experience in this field. Since 2005, to be precise, Systemat has offered its clients Web-based access to their IT resources via servers hosted at Systemat s facilities in Jumet (Charleroi). During this time, Systemat has acquired real expertise in virtual infrastructures (VMware), publication of applications (Citrix technologies), monitoring, 24/7 helpdesk, disaster recovery scenarios, etc. Today, Systemat s client lists includes about 100 SMEs with 5 to 200 daily users in BeLux, not to mention some ISVs whose applications are already published via Cloud. The investment in 2.0 enables us to envisage a rapid expansion of this business, the short-term goal being to double the number of virtual machines within 12 months. Systemat Belgium sa/nv Media lunch Systemat launches its Cloud 2.0 solution 3 October Page 8 of 11

9 3. New features of the Cloud 2.0 solution The new infrastructure installed at LuxConnect s two data centres brings together the essence of Systemat s expertise and all the latest market-tested technologies. Systemat s strategic partners have understood the importance of this investment and have endeavoured to make the latest technologies available. The infrastructures in Belgium and Luxembourg have quickly been harmonised in order to deliver an identical basic service to all Systemat clients. The new infrastructure will also enable us to offer state-of-the-art options and higher SLA levels to a certain category of clients Technological upgrades The new Cloud 2.0 infrastructure includes a number of technological upgrades: Xsigo (Oracle): virtual network technology, which facilitates Cloud infrastructure management operations, for connection to the network servers and the data storage infrastructure. Asigra: backup & recovery solution optimised for Cloud. Citrix Cloud Control Panel: automation and reporting platform that optimises the migration of clients to Cloud and offers the self-provisioning of resources. SSO Single Sign-On: centralisation and authentication technology, enabling the user to access all resources (machines, systems, networks) that he/she is authorised for, with just a single network sign-on. New software versions Product management & process review The launch of the Cloud 2.0 solution has also served as an opportunity for Systemat to completely redefine its offer of packaged services available on Cloud (mainly for SMEs): types of services, SLA levels, pricing, descriptive brochures, etc. Lastly, all of the implementation procedures have been revised, as have the contractual aspects (cyber-risk management). Systemat Belgium sa/nv Media lunch Systemat launches its Cloud 2.0 solution 3 October Page 9 of 11

10 4. New markets are opening up for Systemat 4.1. The fast-growing SME market For an SME, the question is not so much whether they are going to move to Cloud, but rather when and how. According to recent studies, 48% of SMEs have already decided to make the move in the next three years. In BeLux, this represents very significant potential, which we have estimated at 50,000 companies. To cover this SME market, it is therefore urgent to offer services that are tailored to the specific needs of this type of organisation. Systemat s positioning as a Local Cloud Integrator and a locally based IT service provider (maintenance, on-site assistance, helpdesk, Global-IT, etc.) offers a cohesive response to the expectations of this market segment, as shown by the 25% growth in 2011 of our outsourcing sales to SMEs Regional development of the Cloud offer A very large majority of Systemat's current Cloud services clients are located in the Walloon region and in Brussels. Nevertheless, as mentioned above, the growth potential is still quite high in these regions. The investment made by Systemat in Luxembourg will, in the short term, help to grow the Luxembourg market, where Systemat already enjoys an excellent reputation. The opportunities offered by the 2.0 infrastructure in terms of service levels will also help respond to customers whose requirements continue to become stricter and stricter. The Flanders region, where the Cloud services offer is already well-developed, corresponds to this typical profile Creation of eco-systems in partnership with ISVs To help move SMEs to Cloud more quickly, Systemat is now identifying ISV partners (Independent Software Vendors) with whom synergies can be envisaged for the hosting of their applications on the Systemat Cloud and their distribution to their clients. Systemat has defined a number of high-priority business sectors (lawyers, architects, estate agents, etc.) whose main business-specific applications will eventually be available via the Systemat Cloud. Media enquiries: Frédérique Jacobs Systemat Belgium sa/nv Media lunch Systemat launches its Cloud 2.0 solution 3 October Page 10 of 11

11 Systemat Belgium sa/nv Media lunch Systemat launches its Cloud 2.0 solution 3 October Page 11 of 11

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