Curriculum Vitae. Personalien. Basic. education. Further. education THOMAS PETRIG

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1 Curriculum Vitae THOMAS PETRIG Personalien Basic education Further education Surname First name Address Place of residence Phone Mobile Date of birth Hometown Marital status Children Language skills Hobbies since IT: Language skills: Petrig Thomas Denkmalstrasse 17 Luzern Einsiedeln SZ Single none German - First language English - language proficient French - basic knowledge Photography, graphic design, literature Primary school, Einsiedeln, Switzerland High School, Einsiedeln, Switzerland Apprenticeship as an IT systems engineer in Einsiedeln, Switzerland Vocational High School in Zürich, Switzerland Bachelor studies in Design Management, International University of applied sciences and arts ITIL Foundation Training, PricewaterhouseCoopers, Zürich Microsoft Certified IT Professional (MCITP), Digicomp, Zürich Certificate in Advanced English, Sprachschule Schneider, Zürich 1 / 2

2 Professional Activities PricewaterhouseCoopers, Luzern / Zug / Zürich IT Support (2nd / 3rd Level) - PC Support Soft- Hardware / Network - Consulting and instructions - Application support / Maintenance Lotus Notes, Windows, MS Office - Hardware support Blackberry - Identification, analysis, description, reporting and solving network-related incidents on 2nd level - Presentations on employee introductions in German and English - Licence management and product expert of Connected Backup - Conception and Setup, Leading of Friday Forum PricewaterhouseCoopers, Zürich IT Support (1st Level) - Taking calls in Germana and English - Registering, analysis and solving of IT related issues - Monitoring and forwarding of problems and requests to other teams - Support of internal software solutions - Giving workshops to other call agents - Product expert in the area of Lotus Notes and storage Cultural journey to north Africa (Morocco), South of Europe (Portugal, Spain, France), South America(Argentina, Chile), Oceania (New Zealand, Australia) und Asia (Malaysia, Singapore) Jung Electronic AG, Baar - PC Support Soft- und Hardware inhouse and at the client side - HP Hardware repairs (laptops,desktops, etc.) - Phone Hotline - Workshops at the client side - Sales support 2 / 2

3 References Surname: First name: Job grade: Position: Adress: Tel B: Vogt Kuno Manager Teamleader Server Operations Birchstrasse 160, 8050 Zürich Surname: First name: Job grade: Position: Adresse: Tel B: Petrelli Claudia Assistant Manager Teamleiterin Field Service Birchstrasse 160, 8050 Zürich (not available in Web version) 3 / 3

4 Betriebswirtschafts-Kenntnisse Bezeichnung Theorie Praxis Projektleitung / Projektmanagement Changemanagement Evaluation von IT-Lösungen Moderation / Präsentationstechnik Informatik-Kenntnisse Hardware Theorie Praxis Support Clients Acer Veriton Compaq Deskpro Notebooks Acer Aspire und Travelmate Lenovo T- und X- Serie Dell Latitude HP Pavillon Apple Macbook Pro Peripherie Canon MFDs (ircs, CLC) HP LaserJet & DeskJet Multimedia Pananosic Projektoren, Videokonferenzanlagen Netzwerke Theorie Praxis Support Switches / Router 3Com, Apple, Linksys, Netgear Firewall Cisco - - Voice Avaya 4 / 7

5 Informatik-Kenntnisse Netzwerke Theorie Praxis Support Topoligen / Protokolle Ethernet DNS / DHCP FTP HTTP NAT RIP SNMP TCP / IP VPN WLAN XDSL Betriebssysteme Theorie Praxis Support Client MS Windows NT 4.0 MS Windows 2000 MS Windows XP MS Windows Vista MS Windows 7 - Apple OS X (10.x) Server MS Windows 2003 Active Directory MS IIS MS Sharepoint Portal 5 / 7

6 Informatik-Kenntnisse Protokolle Theorie Praxis Support Topoligen / Protokolle Ethernet DNS / DHCP FTP HTTP NAT RIP SNMP TCP / IP VPN WLAN XDSL Applikationen Theorie Praxis Support Client MS Office Professional 2000/XP /2003/2007 MS Visio MS Internet Explorer (6 / 7 / 8) Firefox (2 / 3) Groupware Lotus Notes Connectivity Swisscom UDM (8 / 9), Checkpoint Security Checkpoint, McAfee, Symantec Internet MS Frontpage 2000 / 2003 Macromedia Dreamweaver CS3 Macromedia Flash CS3 Multimedia Adobe Photoshop Adobe Premiere Adobe Illustratior Adobe InDesign Apple ilife ERP/CRM SAP R/3 6 / 7

7 Informatik-Kenntnisse Datenbanken Theorie Praxis Support MS-Access Lotus Notes MySQL Programmier- und Scriptsprachen Theorie Praxis Support ASP HTML PHP VBS VBA XML 7 / 7

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