Cisco IP Phone 7911G for Cisco CallManager 4.1(3)

Transcription

1 Phone Guide Cisco IP Phone 7911G for Cisco CallManager 4.1(3) Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax: OL

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3 Common Phone Tasks Softkey Definitions Place a call Go off-hook before or after dialing a number. AbbrDial Dial using a speed dial index number Redial a number Place a call on hold Resume a held call Press Redial. Highlight a call and press. Highlight a held call and press. Quick Reference Answer Barge CallBack Cancel Answer a call Add yourself to a call on a shared line Receive notification when a busy extension becomes available Cancel an action or exit a screen without applying changes Speed dial a number Transfer a call to a new number Start a standard conference call Press and select a number to dial. Press and choose Directories > Speed Dials. Select a number to dial. Enter a speed dial number while on-hook and press AbbrDial. Press Transfer, enter the number, then hang up (or press Transfer again if your phone does not support on-hook transfer). Press more > Confrn and dial the participant. Then press Confrn again. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) Softkey Definitions Phone Screen Icons Button Icons Call Logs and Directories Common Phone Tasks cbarge CFwdALL Clear Close ConfList Confrn Delete Dial DirTrfr EditDial EndCall Erase Exit Add yourself to a call on a shared line and establish a conference call Setup/cancel call forwarding Delete records or settings Close the current window View conference participants Create a conference call Remove characters to the right of the cursor when using EditDial Dial a phone number Transfer two calls to each other Edit a number in a call log Disconnect the current call Reset settings to their defaults Return to the previous screen Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R) 2005 Cisco Systems, Inc. All rights reserved. OL GPickUp idivert Join Answer a call ringing in another group Send a call to your voice messaging system Join several calls on a single line to create a conference call

4 MeetMe Monitor MonOff more Msgs NewCall OPickUp Park PickUp Private QRT Redial Remove RmLstC Host a Meet-Me conference call Listen to a call on the speaker Disable the Monitor function Display additional softkeys Access voice mail system Make a new call Answer a call ringing in another group that is associated with your group Store a call using Call Park Answer a call in your group Prevent others from viewing or barging calls on a shared line Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Drop the last party added to conference call Search Search for a directory listing Transfer Transfer a call Update Refresh content << Delete entered characters >> Move through entered characters Phone Screen Icons Call State Call Forwarding enabled Call on hold Connected call Off-hook On-hook Incoming call Shared line in use Secure Calls Authenticated call Secure call Selected Input Device Handset in use Speaker in use (Monitor on) Critical Calls Priority call Medium priority call High priority call Highest priority call Other Features Speed Dial configured Messages waiting Option selected Feature enabled Button Icons Volume Navigation Hold Applications Menu Call Logs and Directories If you want to... Dial from a call log Dial from a corporate directory Press and select Directories > Missed Calls, Placed Calls, or Received Calls. Scroll to the number to call and press Dial. Press and select Directories > Corporate Directory. Enter letters and press Submit. Go off-hook to dial.

5 Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 More Information about Customizing Your Phone on the Web 2 Safety and Performance Information 3 Using an External Power Supply 8 Using External Devices 8 Accessibility Features 9 Connecting Your Phone 10 An Overview of Your Phone 13 Understanding Buttons and Hardware 13 Understanding Applications Menus 15 Understanding Lines vs. Calls 15 Understanding Line and Call Icons 16 Understanding Feature Availability 16 Basic Call Handling 17 Placing a Call Basic Options 17 Placing a Call Additional Options 18 Answering a Call 19 Ending a Call 20 Using Hold and Resume 20 Switching Between Multiple Calls 21 Viewing Multiple Calls 21 Transferring Calls 21 Forwarding All Calls to Another Number 23 Cisco IP Phone 7911G for Cisco CallManager 4.1(3) iii

6 Making Conference Calls 23 Understanding Types of Conference Calls 23 Starting and Joining a Standard Conference 24 Starting or Joining a Meet-Me Conference Call 26 Advanced Call Handling 27 Speed Dialing 27 Picking Up a Redirected Call on Your Phone 28 Using a Shared Line 29 Understanding Shared Lines 29 Adding Yourself to a Shared-Line Call 30 Preventing Others from Viewing or Joining a Shared-Line Call 31 Storing and Retrieving Parked Calls 31 Making and Receiving Secure Calls 32 Tracing Suspicious Calls 32 Prioritizing Critical Calls 33 Using Cisco Extension Mobility 34 Using a Handset, Headset, and Speaker 35 Obtaining a Headset 35 Using AutoAnswer 36 Using Phone Settings 37 Customizing Rings and Message Indicators 37 Customizing the Phone Screen 38 Using Call Logs and Directories 39 Using Call Logs 39 Directory Dialing 40 Using Corporate Directory on Your Phone 41 Accessing Voice Messages 42 iv OL

7 Customizing Your Phone on the Web 43 Logging In to the User Options Web Pages 43 Subscribing to Phone Services 44 Understanding Additional Configuration Options 45 Troubleshooting Your Phone 46 Viewing Phone Administration Data 47 Using the Quality Reporting Tool 47 Index 49 Cisco IP Phone 7911G for Cisco CallManager 4.1(3) v

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9 Getting Started These sections give you the basic information you need to start using your new Cisco IP Phone. Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone s capabilities, or refer to the table below for pointers to commonly-used sections. If you want to... Review important safety information Use your phone after someone else has installed it for you See the Safety and Performance Information section on page 3. Start with the An Overview of Your Phone section on page 13. Connect your phone See the Connecting Your Phone section on page 10. Learn about phone buttons See the Understanding Buttons and Hardware section on page 13. Make calls See the Placing a Call Basic Options section on page 17. Put calls on hold See the Using Hold and Resume section on page 20. Transfer calls See the Transferring Calls section on page 21. Make conference calls See the Making Conference Calls section on page 23. Set up speed dialing See the Speed Dialing section on page 27. Share a phone number See the Using a Shared Line section on page 29 Use the speaker on the phone See the Using a Handset, Headset, and Speaker section on page 35. Change the ring volume or tone See the Using Phone Settings section on page 37. View your missed calls See the Using Call Logs and Directories section on page 39. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 1

10 Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: You can access the Cisco website at this URL: International Cisco websites can be accessed from this URL: More Information about Customizing Your Phone on the Web Your Cisco IP Phone is a network device that can share information with other network devices in your company, including your computer. You can use your Cisco CallManager User Options web pages to establish and customize phone services and to control phone features and settings from your computer. This Guide provides a brief overview of these capabilities. For complete instructions, refer to Customizing Your Cisco IP Phone on the Web at the following URL: 2 OL

11 Getting Started Safety and Performance Information Read the following safety notices before installing or using your Cisco IP Phone: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Waarschuwing BELANGRIJKE VEILIGHEIDSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen. BEWAAR DEZE INSTRUCTIES Varoitus TÄRKEITÄ TURVALLISUUSOHJEITA Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 3

12 Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement. CONSERVEZ CES INFORMATIONS Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden. BEWAHREN SIE DIESE HINWEISE GUT AUF. Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento. CONSERVARE QUESTE ISTRUZIONI 4 OL

13 Getting Started Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten. TA VARE PÅ DISSE INSTRUKSJONENE Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo. GUARDE ESTAS INSTRUÇÕES Advertencia! INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo. GUARDE ESTAS INSTRUCCIONES Varning! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 5

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15 Getting Started Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 7

16 Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Warning The device is designed to work with TN power systems. Warning The plug-socket combination must be accessible at all times because it serves as the main disconnecting device. Warning The power supply must be placed indoors. Caution Use only a Cisco specified power supply with this product. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Using External Devices The following information applies when you use external devices with the Cisco IP Phone: Cisco recommends the use of good quality external devices (headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: Move the external device away from the source of the RF or AF signals. Route the external device cables away from the source of the RF or AF signals. Use shielded cables for the external device, or use cables with a better shield and connector. 8 OL

17 Getting Started Shorten the length of the external device cable. Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. Caution In European Union countries, use only headsets that are fully compliant with the EMC Directive [89/336/EC]. Accessibility Features A list of accessibility features is available upon request. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 9

18 Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone Network port (10/100 SW) 4 DC Adapter port (DC48V) 2 Access port (10/100 PC) 5 AC-to-DC power supply 3 Handset port 6 AC power cord 10 OL

19 Connecting Your Phone Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will restart. Headset Information To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port on the back of your phone. Depending on headset manufacturer s recommendations, an external amplifier may be required. Refer to headset manufacturer s product documentation for more information. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 11

20 Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are deployed, there is not a single best solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco IP Phone users. Cisco Systems recommends the use of good quality external devices (headsets) that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See the Using External Devices section on page 8 for more information. The primary reason that support of a headset would be inappropriate for the Cisco IP Phone is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and you, the Cisco IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the Using an External Power Supply section on page 8 for more information. Audio Quality is Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco IP Phones. Nevertheless, it is ultimately still the customer s responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see: OL

21 An Overview of Your Phone An Overview of Your Phone The Cisco IP Phone 7911G is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your Cisco IP Phone 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports: Access to network data and web-based services. Online customizing of phone features and services from your User Options web pages. Understanding Buttons and Hardware You can use this figure below to identify the buttons and hardware on your phone Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 13

22 Item Description For more information, see... 1 Phone screen Displays phone features. Understanding Applications Menus section on page 15 and Understanding Line and Call Icons section on page Cisco IP Phone series Indicates your Cisco IP Phone model series. 3 Softkey buttons Each softkey activates a softkey option displayed on your phone screen. 4 Navigation button Allows you to scroll through menu items and highlight items. When the phone is on-hook, displays your Speed Dials. Softkey Definitions section on page 1. Understanding Applications Menus section on page 15 and Speed Dialing section on page Applications menu button Displays the Applications menu that provides access to a voice messaging system, phone logs and directories, settings, and services. Understanding Applications Menus section on page Hold button Places the active call on hold, resumes a call on hold, and switches between an active call and a call on hold. 7 Keypad Allows you to dial phone numbers, enter letters, and choose menu items. 8 Volume button Controls the handset, headset, speaker, and ringer volume. Using Hold and Resume section on page 20. Basic Call Handling section on page 17. Using a Handset, Headset, and Speaker section on page Handset with light strip The light strip on the handset indicates an incoming call or new voice message. 10 Footstand Allows the phone to stand at a convenient angle on a desk or table. Accessing Voice Messages section on page OL

23 An Overview of Your Phone Understanding Applications Menus Use the Applications menus to access phone features. If you want to... Access the Applications menus Scroll through a list or menu Press to display a list of Applications: Messages, Directory, Settings, and Services. Press. Select a menu item Press to highlight a menu item, then press Select. You can also press the number on the keypad that corresponds to the number for the menu item. Go back one level in a menu Press Exit. (Note that if you press Exit from the top-level of a menu, the menu will close.) Close a menu (and return to Press Exit one or more times until the menu closes, or press. the Applications menu) Exit the Applications menu Press or Exit. Note After you press, the LED turns green and stays lit while you are using the Applications menus. If you depart from an application without pressing or Exit (for example, to answer a new call), the phone screen display may change but the button stays green. If you press again, the application that you were using will resume at the point when it was interrupted. Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: Lines Each line corresponds to a phone number (or extension) that others can use to call you. Your phone can support one line. Calls Each line can support multiple calls. By default, your phone supports up to six connected calls, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 15

24 Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing, connected, and so on). Icon Call or line state Description On-hook line No call activity on this line. Off-hook line Connected call Ringing call You are dialing a number or an outgoing call is ringing. You are connected to the other party. A call is ringing on your line. Call on hold You have put this call on hold. See the Using Hold and Resume section on page 20. Remote-in-use Another phone that shares your line has a connected call. See the Understanding Shared Lines section on page 29. Authenticated call See the Making and Receiving Secure Calls section on page 32. Encrypted call See the Making and Receiving Secure Calls section on page 32. Understanding Feature Availability The operation of your Cisco IP Phone and the features available to you may vary, depending on how your company s phone support team has configured your phone system. Therefore, some of the features included in this Phone Guide might not be available to you or might work differently on your Cisco CallManager. Contact your support desk or system administrator for information about feature operation or availability. 16 OL

25 Basic Call Handling Basic Call Handling This section covers basic call-handling tasks such as placing, answering, and transferring calls. Placing a Call Basic Options Here are some easy ways to place a call on your Cisco IP Phone. If you want to... For more information, see... Place a call Lift the handset and dial the number. An Overview of Your Phone section on page 13. Pre-dial (dial on-hook without a dial tone) Do one of the following: Press to display your list of speed-dial numbers and choose one. Enter a phone number on the keypad. Note When you dial on-hook, your phone displays matching numbers from your Placed Calls log. Select a number to dial. Next, to place the call, do one of these actions: Lift the handset. Press Dial. Dial on-hook (with dial Press NewCall and dial the number. tone) Redial a number Press Redial. Place a call when another call is active 1. Press. 2. Press New Call. 3. Enter a number. Dial from a call log 1. Press and select Directories > Missed Calls, Received Calls, or Placed Calls. 2. Scroll to the number to call and press Dial. Using Call Logs and Directories section on page 39. Using Hold and Resume section on page 20. Using Call Logs section on page 39. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 17

26 Tip If you make a mistake while entering a phone number, press << to erase one or more digits. Press Cancel to exit the dialing attempt, or hang up. Placing a Call Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... Speed dial a number Dial from a corporate directory on your phone Dial from a corporate directory on your personal computer using Cisco WebDialer Use Cisco CallBack to receive notification when a busy or ringing extension is available Do one of the following: Press to choose a number from your list of speed dial numbers and then press Dial. Press and select Directories > Speed Dials. Select the speed dial number and press Dial. Use the Abbreviated Dial feature. 1. Press and select Directories > Corporate Directory (name can vary). 2. Use your keypad to enter a name. 3. Press Search. 4. To dial from a listing, scroll to it and go off-hook. 1. Open a web browser and go to a WebDialer-enabled corporate directory. 2. Click the number that you want to dial. 1. Press CallBack while listening to the busy tone or ring sound. 2. Hang up. When the extension is available, your phone provides an audio and visual alert. 3. Place the call again. For more information, see... Speed Dialing section on page 27. Using Call Logs and Directories section on page 39. Customizing Your Cisco IP Phone on the Web: nivercd/cc/td/doc/prod uct/voice/c_ipphon/ind ex.html Your system administrator. 18 OL

27 Basic Call Handling If you want to... Make a priority (precedence) call Dial from a Personal Address Book (PAB) entry Enter the Multilevel Precedence and Preemption (MLPP) access number, then enter a phone number. 1. Press and select Directories > PAB service (exact name can vary). 2. Highlight a listing and go off-hook. For more information, see... Prioritizing Critical Calls section on page 33. Customizing Your Phone on the Web section on page 43. Place a call using a billing or tracking code Place a call using your Cisco Extension Mobility profile 1. Dial a number. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC). 1. Press and choose Services > EM Service (name can vary). 2. Enter login information. Your system administrator. Using Cisco Extension Mobility section on page 34. Answering a Call To answer a call, pick up the handset. See the table below for more options. If you want to... For more information, see... Switch from a connected call to answer a new call Answer a call using call waiting Send call directly to your voice messaging system Automatically connect incoming calls Retrieve a parked call on another phone Use your phone to answer a call that is ringing elsewhere Answer a priority call Press Answer. Press Answer. Press idivert. Use AutoAnswer. Use Call Park. Use Call Pickup. Hang up the current call (by pressing EndCall) and then press Answer. Using Hold and Resume section on page 20. Using Hold and Resume section on page 20. Accessing Voice Messages section on page 42. Using AutoAnswer section on page 36. Storing and Retrieving Parked Calls section on page 31. Picking Up a Redirected Call on Your Phone section on page 28. Prioritizing Critical Calls section on page 33. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 19

28 Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Hang up while using the handset Hang up while monitoring a call (using the speaker) Hang up one call, but preserve another call on the same line Return the handset to its cradle. Or press EndCall. Press EndCall. Press EndCall. If necessary, remove the call from hold first. Using Hold and Resume Only one call can be active at any given time; all other connected calls must be placed on hold. If you want to... Put a call on hold 1. Make sure the call you want to put on hold is highlighted. 2. Press. Remove a call from hold 1. Make sure the appropriate call is highlighted. 2. Press. Tips Engaging the Hold feature typically generates music or a beeping tone. For this reason, avoid putting a conference call on hold. A held call is indicated by the call-on-hold icon:. When a held call is highlighted, the Hold button becomes lit (red). When a call that is not held is highlighted, and there are other held calls on the line, the Hold button changes to blinking (red). You can put up to six calls on hold, depending on the configuration set up by your system administrator. 20 OL

29 Basic Call Handling Switching Between Multiple Calls You can switch between multiple calls on your phone. If you want to... Switch between connected calls Switch from a connected call to answer a ringing call 1. Make sure the call that you want to switch to is highlighted. 2. Press. The other call is automatically placed on hold. Press Answer. Any active call is placed on hold and the selected call is resumed. Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts. Your phone displays calls as follows for the highlighted line: Calls with the highest precedence and longest duration display at the top of the list. Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last. Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Transfer a call without talking to the transfer recipient Talk to the transfer recipient before transferring a call (consult transfer) 1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel. Note If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up. 1. From an active call, press Transfer. 2. Enter the target number. 3. Wait for the transfer recipient to answer. 4. Press Transfer again to complete the transfer or EndCall to cancel. Note If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 21

30 If you want to... Transfer two current calls to each other (direct transfer) without staying on the line Redirect a call to your voice messaging system 1. Scroll to highlight any call on the line. 2. Press Select. 3. Repeat this process for the second call. 4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls connect to each other and drop you from the call. Note If you want to stay on the line with the callers, use Join instead. Press idivert. The call is automatically transferred to your voice message greeting. You can use idivert with a call that is active, ringing, or on hold. Tips If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up. If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold. You cannot use Transfer to redirect a call on hold. Press again to remove the call from hold before transferring it. 22 OL

31 Basic Call Handling Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. If you want to... Set up call forwarding on your line Cancel call forwarding on your line Verify that call forwarding is enabled on your line Set up or cancel call forwarding remotely Press CFwdALL and enter a target phone number. Press CFwdALL. Look for: Flashing call forwarding icons displayed one after the other next to your phone number. Forwarded to and the target number in the status line. 1. Log in to your User Options web pages. 2. Choose Forward all calls Choose your phone number. 4. Choose to redirect calls to voice messaging or to another number. Tips If call forwarding is enabled on a phone with shared lines, all calls on the shared lines are forwarded. You must enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. Your system administrator can change call forwarding conditions for your phone line. Making Conference Calls Your Cisco IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard and Meet-Me. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 23

32 Standard Conference Calls You can create a standard conference in different ways, depending on your needs and the softkeys available on your phone: Confrn Use this softkey to establish a standard conference by calling each participant. Standard conference calling is a default feature available on most phones. Join Use this softkey to establish a standard conference by joining several calls already in progress on one line. cbarge Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines. See the Starting and Joining a Standard Conference section on page 24 for additional instructions. Meet-Me Conference Calls You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time. See the Starting or Joining a Meet-Me Conference Call section on page 26 for additional instructions. Starting and Joining a Standard Conference A standard conference allows at least three participants to talk on a single call. If you want to... Create a conference by calling participants Add new participants to an existing conference Create a conference by joining two or more existing calls Participate in a conference 1. From a connected call, press Confrn. (You may need to press the more softkey to see Confrn.) 2. Enter the participant s phone number. 3. Wait for the call to connect. 4. Press Confrn again to add the participant to your call. 5. Repeat to add additional participants. 1. Make sure that you have two or more calls on a single line. 2. Highlight a call that you want to add to the conference. 3. Press Select. The selected call displays this icon. 4. Repeat this process for each call that you want to add. 5. From one of the selected calls, press Join. (You may need to press the more softkey to see Join.) Note The active call is automatically selected. Answer the phone when it rings. 24 OL

33 Basic Call Handling If you want to... Create a conference by barging a called on shared line View a list of conference participants Get an updated list of participants See who started the conference Drop the last party added to the conference Remove any conference participant End your participation in a conference Highlight a call on a shared line and press cbarge. (You may need to press the more softkey to display cbarge.) See the Using a Shared Line section on page Highlight an active conference. 2. Press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. While viewing the conference list, press Update. While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name. Press RmLstC. You can remove participants only if you initiated the conference call. 1. Highlight the participant s name. 2. Press Remove. You can remove participants only if you initiated the conference. Hang up or press EndCall. Tips Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join. Depending on how your phone is configured, if you leave a conference after creating it, the conference might end. To avoid this, transfer the conference before hanging up. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 25

34 Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by dialing the conference number. If you want to... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to invoke a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in. Note Participants hear a busy tone if they call the conference before the initiator has joined. Participate in a Meet-Me conference End a Meet-Me conference Dial the Meet-Me conference number (provided by the conference initiator). Note Participants hear a busy tone if they call the conference before the initiator has joined. All participants must hang up. The conference does not automatically end when the conference initiator disconnects. 26 OL

35 Advanced Call Handling Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: Speed Dials Abbreviated Dialing Fast Dials Note To set up speed-dial numbers and Abbreviated Dial, you must be able to access your User Options web pages. See the Logging In to the User Options Web Pages section on page 43. To set up Fast Dials, you must have access to the Personal Directory feature. See the Customizing Your Phone on the Web section on page 43. Alternately, your system administrator can configure speed-dial features for you. If you want to... Use Speed Dials 1. Set up speed-dial numbers. See the Customizing Your Phone on the Web section on page 43. Use Abbreviated Dial 2. To place a call, press, or press and select Directories > Speed Dials. 1. Set up Abbreviated Dialing codes. See the Customizing Your Phone on the Web section on page To place a call, enter the Abbreviated Dialing code and press AbbrDial. Use Fast Dial 1. Create a Personal Address Book entry and assign a Fast Dial code. See the Customizing Your Phone on the Web section on page To place a call, access the Fast Dial service on your phone. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 27

36 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a co-worker s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to... Answer a call that is ringing on another extension within your call pickup group Answer a call that is ringing on another extension outside of your group Answer a call that is ringing on another extension in your group or in an associated group 1. Do one of the following: If the PickUp softkey is available, press it. If the PickUp softkey is not available, go off-hook to display it, then press PickUp. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. 1. Do one of the following: If the GPickUp softkey is available, press it. If the GPickUp softkey is not available, go off-hook to display it, then press GPickUp. 2. Enter the group pickup code. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press Answer to connect to the call. 1. Do one of the following: If the OPickUp softkey is available, press it. If the OPickUp softkey is not available, go off-hook to display it, then press OPickUp. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. Tips Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time. Pressing OPickUp connects you to the call in the pickup group with the highest priority. 28 OL

37 Advanced Call Handling Using a Shared Line Your system administrator might ask you to use a shared line if you: Have multiple phones and want one phone number Share call-handling tasks with co-workers Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears. Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.) When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cbarge. See the Adding Yourself to a Shared-Line Call section on page 30. Privacy If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See the Preventing Others from Viewing or Joining a Shared-Line Call section on page 31. Note The maximum number of calls that a shared line supports can vary by phone. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 29

38 Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cbarge. If you want to... See if the shared line is in use Add yourself to a call on a shared line using the Barge softkey Add yourself to a call on a shared line using the cbarge softkey Add new conference participants to a call that you have barged Leave a barged call Look for the remote-in-use icon. 1. Highlight a remote-in-use call. 2. Press Barge. (You may need to press the more softkey to display Barge.) Other parties hear a beep tone announcing your presence. 1. Highlight a remote-in-use call. 2. Press cbarge. (You may need to press the more softkey to display cbarge.) Other parties hear a tone and brief audio interruption, and call information changes on the phone screen. Barge the call using cbarge, if available. Unlike Barge, cbarge converts the call into a standard conference call, allowing you to add new participants. See the Making Conference Calls section on page 23. Hang up. If you hang up after using Barge, the remaining parties hear a disconnect tone and the original call continues. If you hang up after using cbarge, the call remains a conference call (provided at least three participants remain on the line). Tips If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. 30 OL

39 Advanced Call Handling Preventing Others from Viewing or Joining a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging your calls. If you want to... Prevent others from viewing or barging calls on a shared line Allow others to view or barge calls on a shared line 1. Press more > Private. 2. To verify that Privacy is on, look for the Privacy-enabled icon and Private on the phone screen. 1. Press more > Private. 2. To verify that Privacy is off, look for the Privacy-disabled icon on the phone screen. Tips If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines. Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco CallManager system (for example, a phone at a co-worker s desk or in a conference room). If you want to... Store an active call using Call Park Retrieve a parked call 1. During a call, press Park. (You may need to press the more softkey to see Park.) 2. Record the call park number displayed on your phone screen. 3. Hang up. Enter the call park number from any Cisco IP Phone in your network to connect to the call. Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. Cisco IP Phone 7911G for Cisco CallManager 4.1(3) 31

40 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: Authenticated call The identities of all phones participating in the call have been verified. Encrypted call The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. Non-secure call At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified. If you want to... Check the security level of a call Look for a security icon in the top right corner of the call activity area, next to the call duration timer: Authenticated call Encrypted call Determine if secure calls can be made in your company Neither security icon appears if the call is non-secure. Contact your system administrator. Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator. Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. If you want to... Notify your system administrator about a suspicious or harassing call Press MCID. Your phone plays a tone and displays the message, MCID successful. 32 OL