Information Literacy/Information Architecture: Lessons Learned From a Card Sort Exercise
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1 Georgia Southern University Digital Southern Georgia International Conference on Information Literacy Aug 23rd, 1:15 PM - 2:30 PM Information Literacy/Information Architecture: Lessons Learned From a Card Sort Exercise Virginia Feher Georgia Regents University Kim Mears Georgia Regents University Autumn Johnson Georgia Regents University Follow this and additional works at: Part of the Curriculum and Instruction Commons, and the Information Literacy Commons Recommended Citation Virginia Feher, Kim Mears, and Autumn Johnson, "Information Literacy/Information Architecture: Lessons Learned From a Card Sort Exercise" (August 23, 2013). Georgia International Conference on Information Literacy. Paper 9. This presentation (open access) is brought to you for free and open access by the Programs and Conferences at Digital Commons@Georgia Southern. It has been accepted for inclusion in Georgia International Conference on Information Literacy by an authorized administrator of Digital Commons@Georgia Southern. For more information, please contact digitalcommons@georgiasouthern.edu.
2 Information Literacy/Information Architecture: Lessons Learned From a Card Sort Exercise Virginia Feher, Kim Mears, Autumn Johnson Georgia Regents University
3 Augusta State and Georgia Health Sciences (MCG) Universities announce plan to consolidate
4 Consolidation Moves Forward JANUARY 12, 2012 University System of Georgia (USG) Board of Regents approve merger of Augusta Sate and Georgia Health Sciences University December 11, 2012 SACS approves consolidation Fall 2013 Inaugural class of GRU enrolled Summer- Fall 2012 Library Work Team submit regular updates to University Consolidation Working Group. Updates are made available to public January 8, 2013 Consolidation takes effect after approval from USG Board of Regents
5 Consolidation of Libraries Greenblatt Library Graduates and Clinicians health and science Research-focused Reese Library Undergraduates liberal-arts Teaching-focused University Libraries
6 Consolidated Libraries Sub-Committee Formed to consolidate the Reese and Greenblatt Libraries websites into one Libraries website to best meet the needs of the students, faculty, clinicians, researchers and staff of New U by mid- January 2013 when SACS approves consolidation
7 Consolidated Libraries Sub-Committee Formed Librarian Library Systems Greenblatt Library Librarian Reference and Education Reese Library Librarian Research and Education Greenblatt Library Staff Library Systems Reese Library Staff / Librarian Research and Education Greenblatt Library Librarian Reference and Education Reese Library
8 Early Research and Review
9 Early Research and Review Lehman, T., & Nikkel, T. (2008). Making library Web sites usable: A LITA guide. New York: Neal-Schuman Publishers. Cockrell, B., & Cockrell and Elaine A. Jayne. (2002). How do I find an article? Insights from a web usability study. Journal of Academic Librarianship, 28, Davidsen, S., & Yankee, E. (2004). Web Site Design with the Patron in Mind : A Step-by-step Guide for Libraries. Chicago: American Library Association Norlin, E., & Winters, C. (2002). Usability testing for library websites: A hands-on guide. Chicago: American Library Association Smith, S. S., & American Library Association. (2010). Webbased instruction: A guide for libraries (3rd ed.). Chicago: American Library Association. Tolliver, R. L., Carter, D. S., Chapman, S. E., Edwards, P. M., Fisher, J. E., Haines, A. L., &... Price, R. M. (2005). Website redesign and testing with a usability consultant: lessons learned. OCLC Systems & Services, 21(3),
10 Early Research and Review
11 Early Research and Review
12 Gaining User Perspective: Survey It is too complicated navigating through, it should be more like common sense lack of visual appeal too many links cluttered (needs) better link to news and events
13 Gaining User Perspective: Survey ASU users indicated that GALILEO, GIL-Find, and ejournals were the most important v.s. GHSU users indicate ejournals list and Database list most important.
14 Early Research and Review
15 Gaining User Perspective: Next Steps Sub-Committee formed Committee review of professional literature and aspirational sites Committee review of existing websites Gather user perspective Horizontal navigation bar solution Card-sort exercise
16 The Card Sort
17 Overview Type of Card Sort Closed Cart Sort Materials Script Index Cards Sign in Sheet Incentives Camera Notepad Setting Reese Study Rooms Greenblatt Lobby of the Health Sciences Building Library Study Room
18 Script & Instructions Script Provided example Follow-up Questions Vegetables Fruits Dairy Broccoli Celery Lettuce Carrots Apple Orange Cheese Yogurt
19 Categories Resources & Services (Terms)
20 How did we find participants? Flyers Snacks Walk-ins Liaisons/embedded librarians
21 Results: Participants Participants FACULTY STAFF STUDENTS Greenlbatt Library Reese Library
22 Results: Compiling Data HELP ABOUT FIND INFORMATION SERVICES LIBRARIES & COLLECTIONS HOW TO ORGANIZATIONAL CHART CATALOG COMMUNITY SERVICES REESE LIBRARY LIBANSWERS/FAQS DIRECTIONS/FLOOR PLAN DATABASES A-Z FACULTY SERVICES SPECIAL COLLECTIONS TUTORIALS PHONE GIL EXPRESS BORROWING/CIRCULATIO CURRICULUM CENTER N ASK A LIBRIARN GOVERNMENT DOCUMENT DELIVERY/ILL EJOURNALS DOCUMENTS CHAT STAFF LIBGUIDES AUDIO/VISUAL EBOOKS DIRECTORY/DEPARTMENT LIST TEXT/SMS POLICIES RESEARCH CONSULTATION SCHEDULE A ROOM HISTORICAL COLLECTIONS/ARCHIVES EVENTS CALENDAR OFF CAMPUS ACCESS GREENBLATT LIBRARIES SUPPORT THE LIBRARIES STRATEGIC PLAN Terms which needed clarification LIAISONS/SUBJECT LIBRARIANS SMS STRATEGIC PLAN and ORGANIZATIONAL CHART not specific enough thought org chart was about floor plans. User Remarks I would move text/sms to Help and combine it with chat, making it one card instead of two. I have absolutely no idea what to do with liaisons/subject librarians. I would not have both Help and Ask a Librarian Instead use Help then have subgroups, such as Ask a Librarian then chat, etc. under that. To me ask a librarian means that you have questions about the library. Change find information to research or research online. Tester Remarks Near the end subject moved items to Find Information, which seemed to be the most confusing header. Would ORDER BY IMPORTANCE.
23 Total Number 14 Number of Questions per Resource/Service (Term) Resource/Service
24 Find Resources Services Get Help Libraries & Collections About Us Contact Us Catalog ebooks ejournals GALILEO Health Sciences Databases Borrowing & Renewal For Community Patrons For Faculty For Patrons with Disabilities LibAnswers LibGuides Off-Campus Access Research Consultation Curriculum Center Government Information Greenblatt Library Historical Collections & Archives Floor Plans Give to the Libraries Maps & Directions Organizational Chart GIL Express Tutorials Reese Library Policies Interlibrary Loan Special Collections Staff Directory Strategic Plan
25 Lessons Learned Photo credit: Creative Commons There are often unforeseen results, though, depending on the perceptions and experience of the users (Brucker, 2010, p. 42)
26 LESSON #1 archives citation bibliography boolean operators catalog circulation interlibrary loan database liaison subject specialist government documents course reserves reference edition ezproxy endnote ejournals microforms primary source organizational chart strategic plan GALILEO GIL universal catalog borrowing renewing my library account institutional repository research consultation repository curriculum materials special collections learning center citation style guides data services patrons users discharged call number stacks OPAC digital information literacy embedded librarian resources collections users library instruction scholarly commons LibGuides scholarly voyager serials bound volumes document delivery content management index patrons OCLC worldcat Library Jargon
27 Some of these cards, when taken out of the context of the Web site, may convey little meaning to users (Brucker, 2010, p. 43).
28 LESSON #2
29 Closed card sort: there is a real danger of skewing the results, guiding users into categories that might not actually make any sense to them, or categories they never would have created on their own (Brucker, 2010, p. 43).
30 A closed card sort can be helpful in determining where someone would place an item, but that doesn t mean that it illustrates which categories users will look at in order to find information on an actual Web site (Brucker, 2010, pp ).
31 LESSON #3
32 Qualitative versus quantitative. Observational data (take good notes). Keep track of terms that confuse users. Follow up questions and discussion. Different users have different needs (faculty/student/staff). Choose your software before you plan and perform the sort.
33 Dedicated statistical software could be used to uncover patterns in the data (Brucker, 2010, p. 49). o Statistical cluster analysis (XLSTAT) o da/card_sorting_a_definitive_guide/card_s ort_analysis_tmpl.xls (enhances observational data; does not provide robust statistical data)
34 No matter how much you plan, there will be unforeseen results.
35 LESSON #4 Multiple Stakeholders
36 Find Resources Services Get Help Libraries & Collections Catalog (GIL) For Students A-Z Index Greenblatt Library (Health Sciences) About Us Floor Plans Contact Us ebooks For Faculty & Staff Ask Us! Reese Library (Summerville) Give to the Libraries ejournals For Clinicians Liaison/Subject Librarians Curriculum Center Maps & Directions GALILEO Databases For Community Patrons LibGuides Government Information Organizational Chart Health Sciences Databases For Patrons with Disabilities Off-Campus Access Historical Collections (Greenblatt) Policies Mobile Resources Borrowing & Renewal Research Consultation Special Collections (Reese) Staff Directory GIL Express Tutorials Strategic Plan Interlibrary Loan
37 Find Resources Services Get Help Libraries & Collections GALILEO Databases For Students Ask Us! Greenblatt Library (Health Sciences) About Us Maps & Directions Contact Us Health Sciences Databases For Faculty & Staff Liaison/Subject Librarians Reese Library (Summerville) Floor Plans ejournals For Clinicians LibGuides Government Information Staff Directory Catalog (GIL) For Community Patrons Library Instruction Historical Collections (Health Sciences) Organizational Chart ebooks For Patrons with Disabilities Off-Campus Access Special Collections (Reese) Policies Mobile Resources Borrowing & Renewing Research Consultation Curriculum Center Strategic Plan GIL Express Site Index Give to the Libraries Interlibrary Loan (ILLiad) Tutorials
38 Find Resources Services Get Help Libraries & Collections About Us Contact Us Databases A-Z Students Ask Us! Greenblatt Library (Health Sciences) Maps & Directions ejournals Faculty & Staff Liaison/Subject Librarians Reese Library (Summerville) Policies Health Sciences ebooks Clinicians Research Consultation Government Information Organizational Chart Catalog (GIL) Community Users LibGuides Historical Collections & Archives (Health Sciences) Staff Directory GALILEO Users with Disabilities Library Instruction Special Collections (Summerville) Strategic Plan Borrowing & Renewing Tutorials Scholarly Commons Give to the Libraries Interlibrary Loan Off-Campus Access Curriculum Center A-Z Index
39 Rewind Photo credit: Charles Grier
40 What we Would do Different Practice. Practice. Practice. Have a plan for analyzing data. Tell participants to go with first reaction and don t overthink. Don t provide category headings (ask participants to suggest heading names). Let them duplicate terms in different categories. Have definitions ready for each term (put on back of index card using natural language).
41 observational data that might be more useful than any statistical results (Brucker, 2010, p. 51). Photo credit:
42 Navigational Bar in Context
43
44
45
46 References Brucker, J. (2010). Playing with a bad deck: The caveats of card sorting as a web site redesign tool. Journal of Hospital Librarianship, 10, Cobus, L., Dent, V., & Ondrusek, A. (2005). How Twenty-Eight Users Helped Redesign an Academic Library Web Site. Reference & User Services Quarterly, 44(3), Cockrell, B., & Cockrell and Elaine A. Jayne. (2002). How do I find an article? Insights from a web usability study. Journal of Academic Librarianship, 28, Davidsen, S., & Yankee, E. (2004). Web Site Design with the Patron in Mind : A Step-by-step Guide for Libraries. Chicago: American Library Association. Lehman, T., & Nikkel, T. (2008). Making library Web sites usable: A LITA guide. New York: Neal-Schuman. Norlin, E., & Winters, C. (2002). Usability testing for library websites: A hands-on guide. Chicago: American Library Association Smith, S. S., & American Library Association. (2010). Web-based instruction: A guide for libraries (3rd ed.). Chicago: American Library Association. Tolliver, R. L., Carter, D. S., Chapman, S. E., Edwards, P. M., Fisher, J. E., Haines, A. L., &... Price, R. M. (2005). Website redesign and testing with a usability consultant: lessons learned. OCLC Systems & Services, 21(3),
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