FAQs. Save the date. You can find the answers to frequently asked questions regarding IFAT here. Registration/ticket purchase

Transcription

1 FAQs You can find the answers to frequently asked questions regarding IFAT here. Save the date IFAT Date: May 14-18, 2018 Registration/ticket purchase Where can I purchase my visitor ticket? Click here to register online and purchase your visitor ticket. What different types of tickets are available and what are the entry prices? You can find an overview of all the different ticket types and entry prices here. How can I redeem my voucher? You can redeem your voucher by clicking on the following link: Purchase ticket You can redeem your voucher for a free Print@home ticket on our ticket ordering portal. Online vouchers can only be redeemed for a Print@home ticket online and you will need to enter the 23-digit online voucher number. Vouchers cannot be redeemed or exchanged at the venue. The Print@home ticket is free to you as an invited visitor, as the costs of the ticket will be borne by the exhibitor from whom you received the invitation. Since the exhibitor will be charged only if you actually attend the trade fair and pass through the turnstile, you do not need to inform the ticket service or cancel your ticket if you do not use it. What do I need in order to purchase my ticket online or redeem a voucher online, and what documents do I need to show upon entry to the trade fair? An up-to-date Internet browser. A valid address so that we can send you your Print@home ticket. Adobe Acrobat Reader for displaying the online ticket. URL: Messe München GmbH 1 / 5

2 A valid credit card (Visa, MasterCard, American Express) to pay by card, a German bank account to use Giropay, or a paper voucher or an online voucher code to be redeemed. A printer, as you can only pass through the turnstiles with a printed Print@home ticket. Your Print@home ticket is only valid when presented together with official photo ID. Please present your official photo ID when requested to do so by a member of staff at the entrance. Is my ticket transferable? No, tickets containing personal details (e.g., your name) are generally not transferable. Even multi-day tickets can be used by only one person. Important: Since online tickets are personal and non-transferable, official photo ID must be presented when they are checked on site. Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry. If you have lost your ticket and are afraid that the person who finds it might use it to gain access to the trade fair, please send an to registrierung@messe-muenchen.de to have your lost ticket blocked. How will I receive my Print@home ticket? Once you have placed the order for your Print@home ticket online, all you have to do is download it directly using Adobe Acrobat Reader, save it, or print it out right away. Your Print@home ticket will also be sent as a PDF attachment to the address you have provided (sender: registrierung@messe-muenchen.de ). You can print out the ticket directly using Adobe Acrobat Reader or you can click on the link in the to print out your ticket. In exceptional cases, if the server is overloaded, it may take up to 24 hours for your ticket to arrive. What should I do if I failed to save my Print@home ticket after placing my order AND I have not received an containing my ticket? Once you have placed your order, you can download and save it in PDF format. In addition, your Print@home ticket will be sent to you by . This should arrive immediately, or at the latest 24 hours after ordering. Very occasionally, s may be caught by the spam filter of your mailbox. Please check your junk folder or contact your administrator. It may be that you entered your address incorrectly when filling out your customer details. Please contact our visitor hotline on or send an to info@ifat.de. URL: Messe München GmbH 2 / 5

3 Do I need to print out my Print@home ticket? Yes, you will need to print out your Print@home ticket in order to enter the trade fair, as the turnstile readers can only read barcodes that can be clearly read on printed Print@home tickets. For every order you place, you will receive a Print@home ticket as a PDF document in an along with a ticket link. You should print your ticket in black and white and use standard DIN A4 paper. If you are unable or do not wish to print your Print@home ticket straight away, you can, of course, print it later. If you do not have a printer, you can forward the Print@home ticket PDF to a friend or acquaintance you trust so they can print your ticket for you. You will not be granted access to the trade fair if you present your ticket on a mobile device. Is it possible to cancel a ticket that has been ordered? If the customer is a consumer in the terms of section 13 of the German Civil Code (BGB), the customer can cancel the contract in writing (e.g., by post, fax, or ) within two weeks without having to provide any reason. Even within this cancellation period, cancellation is only possible until the point at which the ticket loses its validity. Can I display the ticket on my smartphone or tablet to gain entry to the trade fair? No, the readers at the turnstiles will recognize the barcode only if your Print@home ticket is printed out on paper. You will not be granted access to the trade fair if you present your ticket on a mobile device. Can I also use my entry ticket to travel on local public transport? The use of local public transport is not included in your entry ticket. Where will I find my Messe München customer profile? The link to your customer profile is in your ticket . Please activate your customer profile using the login details and password provided. In the customer profile you can enter a change of address or download and print tickets and receipts/invoices. Why should I activate my Messe München customer profile? Your customer profile contains all the tickets that you have bought or redeemed so that you can download them and print them out. Your receipts/invoices for any purchased tickets are also available in your customer profile for you to print out. You can also check and change your personal details. URL: Messe München GmbH 3 / 5

4 General questions Do I need a visa to attend the trade fair? Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will in principal require a visa. The ticket you have booked is not a substitute for a visa letter of invitation. You can find detailed information about visa applications on our visa service page. Where can I find information about my travel and accommodation? Whether you're coming to the trade fair center by air, by car, by rail or using local public transport, we've put together all the information and research tools you'll need to plan your journey. Will I be able to use a free WiFi network at the trade fair center? Free visitor WiFi will be available throughout the trade fair center, including in the halls. Once an access code has been entered, this can be used for an entire day with a data limit of up to 50 MB. Further information on using the visitor WiFi can be found here. Is there an official IFAT newsletter? In order to keep you informed about the latest IFAT 2016 news and developments, Messe München sends out regular e-newsletters. To subscribe to these newsletters, please use the newsletter subscription application on our website. Once you have submitted the application, you will be added to the newsletter distribution list immediately. Where can I find a list of the companies that will be exhibiting? An overview of all the companies that will be exhibiting, including their products and profiles, should be available from November 2015 in our exhibitor directory. In addition, an IFAT cell phone app will be made available shortly before the trade fair, which will offer direct access to the exhibitor directory and will also provide you with easy access to all the information you will need during IFAT. What are the opening times for IFAT 2016? You can find the opening times for IFAT 2016 here. Who can help me with more detailed questions? URL: Messe München GmbH 4 / 5

5 Our IFAT visitor hotline colleagues will be happy to help you: Tel Fax URL: Messe München GmbH 5 / 5