The BI Survey 15 of BARC

Transcription

1 What customers say: cubus in The BI Survey 15 of BARC good. better. outperform. The essential information.

2 About the BI Survey? The BI Survey 15 offers an unrivalled level of customer feedback on issues ranging from the purchase cycle right through to deployment. Products are assessed and compared across a broad range of 35 criteria (KPIs) - including critical measures such as query performance levels, customer satisfaction, support quality and ease-of-use. With this survey the software vendors and their services are rated in detail. Important to know is that according to BARC s definition planning software tools are part of the group of BI tools. The Survey In this years appearance of cubus in the BI survey, the good results from 2014 have been confirmed and increased in some categories. A total of 43 cubus customers took part in the survey in this year and submitted their votes. This means also a gain compared to last year. In contrast to 2014 the differentiation is not made between planning and OLAP analysis vendors but on the size of the installed base. The mid-sized deployments have been divided by regions additionally. Furthermore, on explicit wish of cubus, a comparison of those OLAP analysis vendors, which are typical competitors of cubus, was established. Summary of the cubus Results Customers are very satisfied with both the vendor and its software and benefit from the product knowledge and implementation experience that cubus brings to the table. cubus maintains its excellent vendor support and implementer support ratings in this years survey. An impressive 60 percent of cubus users state that they have no significant problems at all with the vendor or tool. BARC 2015 Regarding the mid-sized deployments (German-speaking region) and OLAP analysis vendors, cubus is top ranked in six categories in total and is one of the leading vendors in eight more categories. The top results in an overview: Seite 1

3 The Results in Detail Vendor Support A criteria which indicates competence is the vendor support. In both, implementation and ongoing operation, it is very important for the users to receive quick and qualified support. The top ranked position in support reflects the outstanding judgements which are reached by the cubus support in internal customer surveys as well. (in this and further tables the center line builds the average score of all vendors in this criteria. Darkblue bars display above-average values, orange coloured bars display values which are below average) Seite 2

4 Agility The term agility within the BI Survey 15 combines the three categories project length, self-service and flexibility for users. Therefore this analysis shows a summary of very important demands of customers which are weighted high in most of the projects. Price-to-value perception Besides professional and content-related aspects of a software decision, economic details, the price in the proper sense, play a role as well. Even in this category cubus gains a competitive advantage in comparison to other vendors. Seite 3

5 Project length An interesting analysis in the cubus competitive OLAP peer group is the comparison of the project length. In this category the participants made a statement to the duration of an implementation project with the respective vendors. cubus retains the first place and has a considerably lead in comparison to the other vendors. Competitive win rate cubus reaches the first place in the category of competitiveness and competitive win rate in selection processes in the mid-sized deployments and OLAP analysis vendors, both with a clear lead. Concretely in this category the good consulting competence of cubus becomes apparent, if customized presentations or customer scenarios are chosen to support the buying decision. Seite 4

6 Frontends for Essbase und TM1 For the first time this year, cubus is the most popular third-party client tool for Oracle Essbase in the survey with large distance. For the multidimensional database IBM Cognos TM1 cubus is the fourth positioned third-party client tool. In this section we see room for improvement. With the new support of the REST API this may change in the future. Seite 5

7 Our conclusion If the results have been very good in last year s Survey cubus kept the position for sure and improved in some categories. For the team of cubus these customer assessments are motivation and incitement as well to develop the solutions consequently and future-orientated and keep on delivering such a good support and project implementations. The results of the BI Survey 15 report also that customers have fundamentally less significant problems with the software as average, what is emphasized by BARC as well. Nevertheless improvement potential is pointed out by such a comparison to competitors as well. The method of participation which cubus uses to involve customers and partners into the development process by votings for new features and functions will be followed up. A next step on this way will be the new version cubus outperform 8.0, which will be released by the end of cubus AG Bahnhofstr. 29 D Herrenberg Germany Phone Fax info@cubus.eu Seite 6