GLOBAL LEADER IN TECHNOLOGY-ENABLED BUSINESS SOLUTIONS AND SERVICES. December 2012

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1 GLOBAL LEADER IN TECHNOLOGY-ENABLED BUSINESS SOLUTIONS AND SERVICES December 2012

2 CSC in Financial Services Marketing and Communications Contact Marian Kelley Director, Media and Analyst Relations Financial Services Group CSC is a global leader in providing technology-enabled business solutions and services. Headquartered in Falls Church, Va., CSC has approximately 95,000 employees and reported revenue of $15.7 billion for the 12 months ended September 28, For more information, visit the company s website at More than 1,200 major banking, insurance, investment and wealth management, and securities firms rely on CSC's global financial services team to turn their ambitions into realities. With a track record for delivering software, consulting, and IT and business process services at scale, CSC brings a deep understanding of the financial services business and a collaborative culture to one of the industry's most engaged client communities. Learn more about CSC in Financial Services at Business Services CSC offers a full array of business and technology solutions designed to support the evolving global financial services industry. We draw upon a unique blend of industry knowledge, technology expertise and intellectual property to deliver flexible solutions that allow clients to achieve competitive differentiation and stay ahead of emerging financial services trends. Our objective is to be a strategic partner providing the right mix of offerings to support clients unique business needs. Our portfolio of assets includes the world s largest collection of financial services application software, a full range of consulting, business process and outsourcing services, and an extended network of industry and technical alliances. Financial services firms ranging in size from Fortune 1,000 companies to ambitious startups tap into CSC s spectrum of products and services: Strategic consulting Consulting in business transformation, modernization, business analytics, and information technology to help clients transform their businesses and achieve competitive advantage Application software A comprehensive portfolio of software components and enterprise solutions designed to help companies improve customer service, operational effectiveness, profitability and product innovation CSC IN FINANCIAL SERVICES FACT SHEET 2

3 Business process services Standardized and virtual Business Process as a Service (BPaaS) offerings in addition to traditional Business Process Outsourcing (BPO) services. Clients have the flexibility to move seamlessly between models to lower costs, streamline processes and accelerate market entry Application services Complete application support including development, maintenance and enhancements, upgrades and migrations, product launches, help desk, testing and third-party integrations. Helping clients optimize their application portfolios, reduce costs and gain new capacity Infrastructure services A comprehensive set of traditional services including managed hosting for all tiers and platforms, network, help desk, security and disaster preparedness as well as end-to-end data center transformation and modernization services Cloud enablement A full suite of cloud-based offerings and services to help clients increase agility and improve the cost effectiveness of their business processes, applications and supporting environments Cybersecurity offerings Consulting and innovative information security programs for compliance management, infrastructure and application protection and disaster recovery Mobility offerings A rich suite of software combined with strategic consulting and managed hosting services to help financial services firms develop and implement their mobile strategies Financial Services Market Presence CSC serves more than 1,200 of the world s premier financial services organizations: Nearly half of Fortune s global 500 financial services companies One-third of the world's top 50 banks Two-thirds of the world s top 50 insurers Market Sectors CSC serves all sectors of the global financial services industry, including: Insurance life insurance, pensions, annuities, health insurance, property and casualty (P&C) or general insurance, reinsurance, workers compensation, flood insurance Banking retail and commercial Capital Markets Global Reach CSC has nearly 20,000 professionals supporting the financial services industry. Many come from acquired IT firms that have specialized in insurance and banking for more than 40 years. Our global sourcing model gives CSC clients access to extensive offshore capabilities in lower-cost regions such as India, South Africa, Australia, Singapore, Malaysia, Vietnam, Eastern Europe, Ireland and Latin America. CSC IN FINANCIAL SERVICES FACT SHEET 3

4 CSC has financial services presence across 58 countries: Argentina El Salvador Malaysia South Africa Australia Finland Mexico Spain Austria France Netherlands Sri Lanka Barbados Germany New Zealand Sweden Belgium Greece Norway Switzerland Benelux Hong Kong Panama Taiwan Brazil Hungary Papua New Guinea Thailand Bulgaria India Peru Turkey Canada Indonesia Philippines United Kingdom Chile Ireland Poland Ukraine China Italy Portugal United Arab Emirates Colombia Japan Romania United States Czech Republic Korea Russia Vietnam Denmark Luxembourg Singapore Egypt Macau Slovakia Awards and Rankings In September 2012, CSC was ranked the 8 th largest software and services provider in the world by Software Magazine in their annual ranking of Software 500 companies. In August 2012, for the third consecutive year, CSC s GraphTalk A.I.A was positioned in the Leaders quadrant of the 2012 Gartner Magic Quadrant for European Life Insurance Policy Administration Systems, authored by Gartner Research Vice President Juergen Weiss and published on 9 August With more than 100 implementations of GraphTalk A.I.A in nearly 30 countries worldwide, GraphTalk A.I.A is one of CSC s leading global insurance software solutions for multi-line, multilingual, multi-currency administration. In July 2012, CSC was ranked number 9 out of the top 100 outsourcers by the International Association of Outsourcing Professionals for our strong client references, management capabilities and balanced performance. In June 2012, CSC was named a leading software provider in multiple categories of Celent s 2012 North American Software Deal Trends report. In May 2012, CSC's POINT IN and Agency Link products earned RAVE Awards for insurance software by Novarica and Tech Decisions in North America. In February 2012, CSC received Average Customer Experience (ACE) Rankings for POINT IN and Agency Link with an overall score of 98 out of 100 on both. The Novarica ACE Rankings are derived from independent, validated rankings by insurer clients of these applications. CSC IN FINANCIAL SERVICES FACT SHEET 4

5 From September 2011 through June 2012, six CSC insurance applications were recognized in eight different Celent ABCD Vendor View reports with the following XCelent awards: CSC s PerformancePlus software received the XCelent Service award for insurance distribution management in North America. CSC s Integral software received XCelent Functionality and XCelent Customer Base awards for both Property & Casualty/General and Life & Annuity policy administration for the Asia-Pacific market. CSC s Exceed Billing software was recognized with XCelent Functionality and XCelent Service awards in Celent s review of standalone property and casualty billing systems in North America. CSC won the XCelent Customer Base 2011 award for its GraphTalk A.I.A software, which secured a leading customer base score in Celent s review of life insurance policy administration systems for the Europe, Middle East and Africa market. CSC s CyberLife policy administration system was recognized with XCelent Service and XCelent Customer Base awards for North American life policy administration. CSC s POINT IN software was featured in two reports covering North American commercial lines and personal lines policy administration, receiving XCelent Service and XCelent Customer Base awards in both reports. Noteworthy Facts CSC ranks as one of the world s largest software companies. CSC s core administration platforms support more than 500 million insurance policies around the world in addition to providing critical operational, IT and disaster recovery support for clients using our Business Process and IT outsourcing services. Every 8 days on average, CSC has implemented a core system somewhere in the world. CSC s banking software processes more than $5 trillion in global deposits. Half of the world s reinsurance is written on CSC s SICS platform. Carriers invoice over $50 billion in premium per year on CSC s Exceed Billing software, which is deployed either on premises or as a Service. More than 65,000 independent agents access CSC s POINT IN system through CSC s Agency Link software. Nearly 500 carriers, insurance pools, third-party administrators and self-insured organizations use RISKMASTER Accelerator s innovative software tools to better manage claims and understand risk. RISKMASTER Accelerator supports approximately 19,000 users more than any other independent claims and risk management software with complete claims management, from first notice of loss to final disposition. Used by nearly 100 insurance companies, CSC s GraphTalk A.I.A is Europe s foremost insurance software package, supporting all life and non-life insurance products and offering full processing of the whole contract cycle, from quotation to claims settlement. CSC IN FINANCIAL SERVICES FACT SHEET 5

6 Top financial institutions, which collectively serve nearly 50 percent of the U.S. mortgage servicing industry, use CSC s EarlyResolution consumer lending default management Software as a Service (SaaS) as a loss-mitigation tool to lower collection costs associated with defaults. With 200 clients in 40 countries, CSC s Integral software suite is one of the most widely used insurance software products in the world. Its portable Java-based architecture and multicurrency, multilingual and multicompany capabilities enable companies to implement Integral quickly across borders and operate cost-effectively, either on premises or in a hosted environment. CSC s global Business Process Services team supports 100+ financial services firms from 10 BPO centers on three continents, processing 11 million contracts, policies and loans representing approximately $10 billion in premiums. CSC provides platforms to administer critical illness and other health insurances for more than 500 insurers across 40 countries. Three of the top 10 U.S. flood insurers use CSC systems and services. CSC IN FINANCIAL SERVICES FACT SHEET 6

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