Welcome to a warmer home. You could qualify for: Your guide to a gas supply and central heating system

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1 Welcome to a warmer home Your guide to a gas supply and central heating system You could qualify for: Up to 2,404 towards the cost of connecting gas to your home Up to 1,300 towards new gas central heating

2 Integrated Energy Services and Wales & West Utilities are working together to create warm, energy efficient homes in Wales and the West of England. This guide explains how we can help you connect your home to a gas supply and receive financial support to install gas central heating. Your Gas Connection Through a government backed scheme Wales & West Utilities (WWU) provide funding to householders to connect to the mains gas network through the Warm Home Assistance Scheme. If eligible, you could qualify for up to 2,404 towards the cost of connecting your home to the gas supply. The offer applies to existing properties only and you could receive a grant if you meet one of the following criteria: You or your partner are 70 years of age or older You or your partner receive key qualifying benefits You spend 10% or more of your household income on heating your home to defined levels You live in an area eligible for support, as designated by the government In addition to the gas connection grant, you may also be able to receive funding towards a new central heating system. Your Gas Central Heating If you currently have electric, oil or coal heating you may qualify for a contribution towards the cost of a new gas central heating system. You could receive up to 1,300 towards new gas central heating*. What to do next: It s really easy. Follow our simple five step guide towards a new gas connection and a warmer home. Step 1 - Apply to Wales & West Utilities for a quotation Ask Wales & West Utilities for a quote to bring mains gas to your home Step 2 - Complete the Assessment Form Send to us at: Integrated Energy Services, SA12, Christchurch Road, Baglan, Port Talbot, SA12 7BZ. Please make sure you include evidence of your age and benefits. We ll let you know in 3-5 days if you are eligible. Don t pay until you know! Step 3 - Your vouchers If eligible we will send you: A voucher up to a value of 2,404 towards your Gas Connection. A voucher worth up to 1,300 towards the installation of Gas Central Heating in your home. Step 4 - Arrange your Gas Connection# You need to send the Gas Connection Voucher and signed Quotation Acceptance Form along with any extra payment if required, to Wales & West Utilities who will arrange your gas connection. Step 5 - Your Home Energy Services We ll then help you arrange your gas supply and installing central heating in your home That s it, 5 simple steps to achieving a warmer home For more information call our helpline on Visit or #You can connect to gas using other gas transporters if you wish. Further information is available through *There are other potential schemes available. See 02

3 To check if you are eligible for a grant to connect to the mains gas network through the Warm Home Assistance Scheme you must complete Part A and Part B of the Assessment form on the following 3 pages. All the information you give should relate to the house where gas is to be installed. It should refer to the current heating and energy efficiency of the home before you started any works. The form should be signed by the person living in the house and who will be using the new gas supply. Checklist before posting Ensure you ve received a quote from Wales & West Utilities before submitting this form Ensure you have completed every question in Part A and Part B Don t forget to sign the form Have you included all proof of information with current and valid documents required? Do not send your Wales & West Utilities acceptance and cheque/credit card details to us at IES. Once you have completed the form you should return it to us at: Integrated Energy Services, Christchurch Road, Baglan, Port Talbot, SA12 7BZ Please call us if you have any questions: Helpline: or us at: The value of your grant towards central heating will vary depending upon individual circumstances. Offer may be withdrawn or amended at any time. 03

4 New gas connection assessment form Find out if you qualify for a grant BEFORE you pay Helpline: or us at: Send this form to: Integrated Energy Services, Christchurch Road, Baglan, Port Talbot, SA12 7BZ Part A Title (Mr/Mrs/Miss/Ms/Other): Gas supply address First Name: Surname: Address Postcode Telephone Postcode Telephone Please put a in the appropriate box for each question in Part A 1. Are you the property owner? Yes No 2. Do you live at the gas supply address? Yes No If No when will you live at this address date Month Year 3. Are you building your house? Yes No 4. Are you or your partner over 70 years old? Yes No (if yes, please provide document with proof of age) 5. How many people (including children) in your household Adults Children (in full time education) 6. Please enter a if you or your partner claim any of the following benefits: (send us a copy of your benefit award letter) Income Support Housing Benefit Pension Credit Council Tax Benefit (not 25% discount) Child Tax Credit (an Upper Earnings Limit applies) Attendance Allowance Disability Living Allowance Income Related Employment and Support Allowance Income Based Job Seeker s Allowance Working Tax Credit (an Upper Earnings Limit applies) 7. What is your annual combined household income: Net (include any money received by all adults in the house, but do not include NI Contributions or Income Tax payments) 8. Please explain if: Your surname differs from the name on your evidence Your address differs from the address on your evidence Office use IES Case Ref: Voucher Issued: Yes Voucher Ref: LSOA: FP: Benefit: 70+: No CRM Ref: Quote Value excluding VAT: Quote Value including VAT: Quote date: Valid to: 04

5 Please put a in the appropriate box for each question in Part B Part B 1. When was your home built: Pre Post What type of home do you have: House Bungalow Flat Maisonette 3. Is your home: Detached Semi-detached End terrace Mid-terrace Flat 4. Floor Level (for flats and maisonettes only): Top Floor Mid Floor Ground level Basement 5. How many storeys does your home have (usually a house has 2, a bungalow 1): 6. How many bedrooms in the property: 7. How many living/dining rooms in the property: 8. Are your windows: Single glazed Double glazed Mixed glazing 9. Are your window frames made of: Wood Plastic/UPVC Metal 10. What type of roof does your home have: Flat Pitched roof Pitched with loft access Pitched - With No Loft Access Pitched (thatch) Another dwelling above 11. What is the Depth of loft insulation: ½ /12mm 4 /100mm 12 /300mm None 1 /25mm 6 /150mm 12+ /300mm+ 2 /50mm 8 /200mm Unknown 2.5 /75mm 10 /250mm Flat Roof insulation 12. Are your external walls: Solid Brick Cavity Timber Frame Stone Other (please specify) 13. What wall insulation do you have: External Insulation Filled cavity Insulation Internal Insulation As Built (No additional insulation since built) No Insulation Unknown 14. Is your boiler: Wall mounted Floor standing Back boiler Please specify the make/model number of your boiler: Make: Model: 05

6 15. What is your main heating system: Standard Boiler Warm Air System Condensing Combi Boiler Electric Storage Heaters Combi boiler Condensing Boiler Room Heaters / Fires 16. What fuel does your main heating system use: Anthracite Coal (Open Fire in Grate) Coal (Closed Room Heaters) Mains Gas Wood Chips Wood Logs Wood Pellets (Bulk Supply) Heating Oil Electricity On Peak Electricity Off Peak (Night Storage Heaters) LPG/Bottled Gas LPG (Tank) 17. What controls does your heating system have: No Controls Heater/Fire Thermostat Programmer and Room Thermostat Radiator Valve Thermostats If you heat your water using a cylinder or immersion please answer questions 18 to Hot Water Cylinder Size: Normal Litres Large 170 Litres No Cylinder Medium Litres No Access to inspect cylinder 19. What is your cylinder insulation type: No Insulation Factory Fitted Insulation Loose Fitted Jacket 20. What thickness is your cylinder insulation: None 35mm 80mm 12mm 38mm 120mm 25mm (Factory Fitted - Yellow) 50mm (Factory Fitted - Green) 160mm 21. Does your cylinder have a Thermostat: Yes No Please remember to sign. Your form cannot be processed without a signature. I give permission for the information on this form to be used by Integrated Energy Service (IES) and our partners for the purpose of this project. The information may be recorded by Wales & West Utilities and energy providers and used for reporting to Ofgem under the current regulations. This information will not be given to other companies or agencies and will be held or used in accordance with the Data Protection Act Signature 06

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