DAVID A. CRANAGE, A.O.S., B.S., M.B.A., Ph.D.

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1 VITA DAVID A. CRANAGE, A.O.S., B.S., M.B.A., Ph.D. School of Hotel, Restaurant and Recreation Management The Pennsylvania State University 218 Mateer Building University Park, PA Office: (814) Home: (814) FAX: (814) EDUCATION Academic Degree Ph.D. The Pennsylvania State University, 1999 Smeal College of Business Major: Marketing Consumer Behavior Dissertation Chairperson: Harish Sujan M.B.A. The Pennsylvania State University, 1989 Major: Quantitative Business Analysis B.S. The Pennsylvania State University, 1975 Major: Hotel, Restaurant and Institutional Management Graduated with Highest Distinction A.O.S. Culinary Institute of America, 1971 Major: Culinary Arts Graduated with Honors PROFESSIONAL EXPERIENCE The Pennsylvania State University University Park PA Associate Professor - Hotel, Restaurant and Recreational Management 1983-present Teach classes in hospitality marketing, graduate level decision modeling, decision modeling Advisor to students. My research area is customer loyalty Dante's Restaurants, Inc. State College PA Director of Food and Beverage Supervised food and beverage operations for 18 units including menu design and costing, purchasing, management training, commissary departments, and catering departments. INTERNATIONAL ACTIVITIES Instructor for the Hospitality Studies in Switzerland, a division of Penn State continuing education in conjunction with Swiss Hotel Association. Taught international cuisine at the Hotel School Les Roches in Bluche, Switzerland, in the summers from 1992 to1995.

2 MEMBERSHIPS IN SCIENTIFIC AND PROFESSIONAL SOCIETIES 1975 to present Penn State Hotel and Restaurant Society American Culinary Federation (previously named the National Chef s Association) 1992 to present Council on Hotel, Restaurant and Institutional Education 1991 to present American Marketing Association 1997 to present Hotel Sales Marketing Association (Student Chapter Advisor) PUBLICATIONS Articles published in refereed journals Kokkino, A. & Cranage, D. A., (2012). Forecasting for the start-up restaurant owner. Journal of Foodservice Business Research. vol 16, Iss 1. Lee, C. H., & Cranage, D. A. (2012). Towards understanding Consumer processing of negative on-line word-of-mouth communication: The roles of opinion consensus and organizational response strategies. Journal of Hospitality and Tourism Research. In Press Kokkino, A. & Cranage, D.A. (2012). The role of waiting times in customers' decision to use SST. Journal of Services Research. forthcoming. Kuo, Pei-Jou & Cranage, David A. (2012). Willingness to pay for customization: the impact of choice variety and specification assistance. International Journal of Hospitality and Tourism Administration, Vol 13 Iss 4. Lee, B.Y., & Cranage, D.A. (2011) Ambiguity of Blame attribution following service failure an facilitator based multiple service organizations. Journal of Hospitality Marketing and Management, 20(2, Lee, C.H. & Cranage, D.A. (2011). Personalization-privacy paradox: The effects of personalization and privacy assurance on consumer responses to travel web sites. Tourism Management, 35(5), Kuo, P.J. and Cranage, D.A.(2010) Customer participation and customization in foodservices: A cultural perspectives. International Journal of Hospitality Marketing and Management, Vol 19 Iss 8. Lee, C. H. and Cranage, D. A. (2009). Customer uncertainty dimensions and online information search in the context of hotel booking channel, Journal of Hospitality Marketing and Management. Vol 19, Iss 5.

3 Hwang, J.J. and Cranage, D. A. (2009). Customers Health perceptions of selected fast ffod restaurants according to their nutritional knowledge, Journal of Foodservice Business Research.. Conklin, M.T., Lambert, C.L., Brenner, M. and Cranage, D. A. (2009). Relationship of directors beliefs of perceived organizational support and affective commitment to point in time of development of school wellness policies,. Journal of Foodservice Business Research, Vol 12, Iss 2. Cranage, D.A. and Goretsky, E. (2008). Health and fitness: How does it affect hotel choice? Housteur. Vol 16, Iss 2. Lee, S. J. and Cranage, D.A. (2008). The relative importance of menu attributes at point of menu selection. Journal of Foodservice Business Research, Vol 10, Iss 2. Cranage, D.A., Lambert, C. U., and Morias, D. (2007). The influence of learning style on preference on web assignements. Journal of Hospitality and Tourism Education. Vol.18, Iss4. Conklin, M., Lambert, C.U., and Cranage, D. A., (2007) Nutrition information at point of selection influences beverage choice in vending machines. Topics in Clinical Nutrition. Vol 22, Iss 1. Cranage, D. A., Sujan, H., and Godbey, G. (2006) Sharing with your customer the responsibility for poor service: The effects of informed choice and foreseeability on customer loyalty. Journal of Hospitality and Leisure Marketing, Vol. 14, Iss 3/4. Cranage, D. A., and Mattila, A. (2006) Service recovery and pre-emptive strategies for service failure both lead to customer satisfaction and loyalty - but for different reasons Journal of Hospitality and Leisure Marketing. Vol 14, Iss. 3/4. Cranage, D. A., Conklin, M., and Lambert, C. U. (2006) High school students are more satisfied customers when nutrition information is posted. Journal of Child Nutrition & Management. Vol 30, Iss.1. Bordi, P. L., Cranage, D. A., Lambert, C. U., and Smith, J.(2006) An assessment of middle school children s knowledge and attitudes of nutrition and their effects on eating behaviors. Journal of Culinary Science & Technology Vol 1, Iss 4. Mattila, A., and Cranage, D. A. (2005). The impact of choice on fairness in the context of service recovery. Journal of Services Marketing,19(5), Conklin, M. T., Cranage, D. A., and Lambert, C. U. (2005). College students use of point of selection nutrition information. Topics in Clinical Nutrition, 20(2), Conklin, M. T., Lambert, C. U., and Cranage, D. A. (2005). Nutrition information at point of selection could benefit college students. Topics in Clinical Nutrition, 20(2), Conklin, M. T., Cranage, D. A., and Lambert, C. U. (2005). Nutrition information at point of selection affects food chosen by high school students. Journal of Child Nutrition & Management, 29(1). On-line journal at Bordi, P., Cranage, D., Stokols, J., Palchak, T., and Powell, L. (2005). Effect of polyols versus sugar on acceptability of ice cream amoung a student and adult population. Foodservice Research

4 International, 15(1), Cranage, D. A., Conklin, M., and Lambert, C. U. (2004). Nutrition information prominently displayed influences perceptions of food quality, food consumption behavior and intention to repurchase. Journal of Foodservice Business Research, 7(1), Cranage, D. A. Informed choice: A good strategy even when no service failure occurs. (2004). Journal of Foodservice Business Research, 6(3), Lead article. Cranage, D. A. (2004). Plan to do it right: And plan for recovery. International Journal of Contemporary Hospitality Management, 16(4/5), Cranage, D. A. (2004). Conservative choice, service failure and customer loyalty: Testing the limits of informed choice. Journal of Hospitality and Tourism Research, 28(3), Cranage, D. A., and Sujan, H. (2004). Customer choice: A pre-emptive strategy to buffer the effects of service failure and improve customer loyalty. Journal of Hospitality and Tourism Research, 28(1), Lead article. Cranage, D. A. (2003). Practical time series forecasting for the hospitality manager. The International Journal of Contemporary Hospitality Management, 15(2), Best paper. Cranage, D. A., Conklin, M., and Bordi, P. L. (2003). Can young adults be influenced to eat healthier snacks: The effects of choice and nutritional information on taste, satisfaction and intent to purchase. Foodservice Research International, 14(4), Butcher-Powell, L. M., Bordi, P. L., Borja, M., Cranage, D. A., and Cole, C. (2003). Factors affecting breakfast intake in children. Topics in Clinical Nutrition, 18(2), Bordi, P. L., Cranage, D. A., Borja, M., J., and Cole, C. (2003). What adolescents think they know about nutrition affects, what they feel about nutrition, and what they eat. Foodservice Research International, 14(1), Bordi, P. L., Salvaterra, G., Cole, C., Cranage, D. A., Borja, M., and Choi, Y. (2003). A taste comparison of an isolated soy protein carbohydrate-protein beverage and an isolated whey protein carbohydrate-protein beverage. Foodservice Research International, 14(1), Cranage, D. A. and Andrew, W. P. (1992). A comparison of time series and econometric models for forecasting restaurant sales. International Journal of Hospitality Management, 11(2), Andrew, W. P., Cranage, D. A., and Lee, C. K. (1991). Forecasting hotel occupancy rates with time series models: An empirical analysis. The Hospitality Research Journal, 14(2), Andrew, W. P. and Cranage, D. A. (1990). Spreadsheet analysis using a probability tree. The Journal of the Association of Hospitality Financial Management Educators, 2(1), Re-Named The Journal of Hospitality Financial Management. Parts of books Cranage, D. A. Market forecasting: One of many quantitative methods for improving managerial

5 decisions. In Introduction to hotel and restaurant management, 6th edition. Dubuque, IA: Kendall/Hunt Publishing Co , 1991 Cranage, D. A. and Page G. A., Food service operations management. In Introduction to hotel and restaurant management, 7th edition. Dubuque, IA: Kendall/Hunt Publishing Co , Book reviews Keiser, J., DeMicco, F. J., Grimes, R. N. (2000) Contemporary management theory: controlling and analyzing costs in foodservice operations. 4th ed. Upper Saddle River, N.J. Prentice Hall. (review was at the request of the authors and publisher, and not for publication) Research reports to sponsor Conklin, M. T. and Cranage, D. A. Point of selection nutrition information as informed choice: The effect on high school student satisfaction and food item selection in Pennsylvania, Child Nutrition Foundation, June Cranage, D. A. Development, administration and analysis of a consumer survey for a 42-unit restaurant chain, Hoss s Steak and Sea House, Duncansville, Pennsylvania, May Cranage, D. A. Development, administration and analysis of a consumer survey for a 42-unit restaurant chain, Hoss s Steak and Sea House, Duncansville, Pennsylvania, May PAPERS PRESENTED AT TECHNICAL AND PROFESSIONAL MEETINGS Cranage, D. A. (co-presenter), and Andrew, W. P. Forecasting hotel occupancy rates with time series models. Council on Hotel, Restaurant and Institutional Education 1990 Annual Conference, Washington D.C., August (Juried) Cranage, D. A., Sujan, H. (presenter), and Godbey, G. Sharing the responsibility for poor service with your customer: The effects of informed choice and foreseeability on customer loyalty. Marketing Symposium, University of Florida, Gainesville, Florida, December (Juried) Cranage, D. A. (presenter), and Sujan, H. The effects of informed choice and foreseeability on customer loyalty when good service is experienced. Wharton Marketing Research Symposium, The Pennsylvania State University, University Park, Pennsylvania, March (Invited Presentation) Cranage, D. A., and Sujan, H. (presenter). Relevant vs. non-relevant information on customer loyalty. Working Series Seminar, Tilburg University, Tilburg, Netherlands, May (Invited Presentation) Cranage, D. A. (presenter). Customer choice: An easy but effective strategy to improve customer loyalty. International Council on Hotel, Restaurant, and Institutional Education Conference, New Orleans, Louisiana, July (Juried) Cranage, D. A. (presenter). Practical time series forecasting for the unit level hospitality manager. International Council on Hotel, Restaurant, and Institutional Education Conference, New Orleans, Louisiana, July (Juried)

6 Cranage, D. A. (presenter). Children s knowledge of nutrition and the effects on eating behaviors at home and at school. International Council on Hotel, Restaurant, and Institutional Education Conference, Toronto, Ontario, July (Juried) Cranage, D. A. (presenter). Informed choice: If one choice is good are several better?. International Council on Hotel, Restaurant, and Institutional Education Conference, Palm Springs, CA, August (Juried) Cranage, D. A. Effect of nutrition information in perceptions of food quality, consumption behavior and purchase intentions. Working Series Seminar, Ohio State University, Columbus, Ohio, April (Invited Presentation) Cranage, D. A. (co-presenter) and Conklin, M. (co-presenter). Effect on high school students of nutrition information at point of sale. Economic Research Service of the USDA. Washington, D.C., May Cranage, D. A. (co-presenter) and Conklin, M. (co-presenter). Can young adults be influenced to eat healthier snacks: The effects of choice and nutritional information on taste, satisfaction and intent to purchase. International Congress of Dietetics, Chicago Illinois. Accepted for presentation, May (Juried) Cranage, D. A. (co-presenter) and Mattila, A. (co-presenter). The impact of choice fairness in the context of service recovery. International Council on Hotel, Restaurant, and Institutional Education Conference, Philadelphia, Pennsylvania, July (Juried) Cranage, D. A. Informed choice: A good strategy even when no service failure occurs. Research Seminar, Woosong University, Daejon, Korea, October (Invited Presentation) Cranage, D. A. (presenter) and Sujan, H. Sharing the Responsibility for Service Failure with Customers: The Effects of Informed Choice and Outcome Foreseeability on Customer Loyalty and Exit. International Conference on Services Management, New Delhi, India, March (Juried) Cranage, D. A. The management of service failure: An examination of regret and anger as mediators of the responsibility loyalty/exit relationship Research Seminar, Institute of Hotel Management, Veer Sawarkar Marg University, Bombay, India, March (Invited Presentation) Gardener, M., Sujan, H., and Cranage, D. A.(co-presenter). Do optimists and pessimists react differently to informed choice and product failure? The American Psychological Association, Washington D.C. August (Juried) Cranage, D. A. (presenter), Conklin, M., and Lambert, C. Nutrition information at point of selection affects high school students satisfaction with food chosen. International Council on Hotel, Restaurant, and Institutional Education Conference, Las Vegas, Nevada, July (Juried) Cranage, D. A. (presenter), Conklin, M., and Lambert, C. Nutrition information at point of selection affects food chosen by high school students. International Council on Hotel, Restaurant, and Institutional Education Conference, Las Vegas, Nevada, July (Juried)

7 Cranage, D. A., (presenter) and Mattila, A. Service recovery and pre-emptive strategies for service failure both lead to customer satisfaction and loyalty - but for different reasons. International Council on Hotel, Restaurant, and Institutional Education Conference, Las Vegas, Nevada, July (Juried) Cranage, D. A., Lambert, C. U., and Morais, D. An Ivestigation of the effects of students' learning styles on their on-line information seeking behaviors, International CHRIE research Conference, Washington, D.C. July BEST PAPER AWARD Gardener, M., Sujan, H., and Cranage, D. A. Consumers' responses to recovery strategies: A contingent perspective on whether optimism or pessimism is adaptive. 13th European Conference on Personality, Athens, Greece. August 2006 Cranage, D.A. and Lee, S. J. The relative importance of menu attributes at point of menu selection. International Council on Hotel, Restaurant, and Institutional Education Conference, Dallas, TX, July (Juried) BEST PAPER AWARD Cranage, D. A., Sujan, H. S. and Gardner, M. Optimism and Recovery from Product Failure: Doing Too Much or Too Little. International Council on Hotel, Restaurant, and Institutional Education Conference, Dallas, TX, July (Juried) Kuo, P. J. and Cranage, D. A. Customer participation and customization in foodservices. 3 rd International Conference on Services Management, University Park, PA, May (Juried) Hwang, J.J. and Cranage, D. A. Customers Health perceptions of selected fast food restaurants according to their nutritional knowledge. 3 rd International Conference on Services Management, University Park, PA, May (Juried) Lee, C. H. and Cranage, D. A. Customer uncertainty dimensions and online information search in the context of hotel booking channel. 3 rd International Conference on Services Management, University Park, PA, May (Juried) Lee, B. Y. and Cranage, D. A. Service failure and recovery in technology-based self-service. 3 rd International Conference on Services Management, University Park, PA, May (Juried) Lee, B. Y. and Cranage, D. A. Ambiguity of locus attribution following service failure in facilitator-based multiple service organizations. International Council on Hotel, Restaurant, and Institutional Education Conference, Atlanta, GA, July (Juried) Lee, C. H. and Cranage, D. A. Customer uncertainty dimensions and online information search in the context of hotel booking channel. International Council on Hotel, Restaurant, and Institutional Education Conference, Atlanta, GA, July (Juried) Hwang, J.J. and Cranage, D. A. College students health perceptions of selected fast food restaurants according to their nutritional knowledge. International Council on Hotel, Restaurant, and Institutional Education Conference, Atlanta, GA, July (Juried) BEST PAPER AWARD Kuo, P. J. and Cranage, D. A. Customer participation and customization in foodservices.

8 International Council on Hotel, Restaurant, and Institutional Education Conference, Atlanta, GA, July (Juried) Cranage, D. A. Optimism and Recovery from Product Failure: Doing Too Much or Too Little. 4 th International Conference on Services Management, Oxford, UK, May (Juried) Sujan, H., Garner, M., & Cranage, D.A. Towards Understanding Consumer Processing of Negative Word-of-Mouth Communication: The Roles of Opinion Agreement and Organizational Response AMA Summer Marketing Educators' Conference, Boston, MA. July (Juried) Kokkinou, A. & Cranage, D.A. Modeling customers' decisions to use self-service technology. International CHRIE Research Conference. San Juan, PR. August (Juried) Kokkinou, A. & Cranage, D.A. Customers' motivations to use self-service technology. International CHRIE Research Conference. San Juan, PR. August (Juried) Cranage, D. A. (2011). Replacement vs. quick fix as a service failure response. 5th International Conference on Services Management. New Delhi, India. May (Juried) Cranage, D.A. & Greszczak, L. (2011). The effects of promotion and sustainability practices on satisfaction and loyalty. 5th International Conference on Services Management. New Delhi, India. May (Juried) Cranage, D.A. & Vogelbacker, T. (2011) Waste Diversion in Hotels: Can we do more. International Council on Hotel, Restaurant and Institutional Education Research Conference. Denver Colorado. August (Juried) Zhang, L., Mattila, A., & Cranage, D. (2012). The Effect Of Interaction Strategies On Customer Perceived Benefits In The Context Of Facebook. 17th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. Auburn University, Auburn, AL. January (Juried) Zhang, L., Lee, K., Mattila, A., & Cranage, D. (2012). The Interplay Of Identity And Message Framing On Consumer Health Conscious Behavior. 17th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. Auburn University, Auburn, AL. January (Juried) Zhang, L., Lee, K., & Cranage, D. (2012). Restaurant digital menus: The effects of categorization and flipping modality on customers perceptions. International Council on Hotel, Restaurant and Institutional Education Annual Conference, Providence, RI August (Juried) PARTICIPATION IN SEMINARS/WORKSHOPS Workshops Presenter. Place setting architecture. The Pennsylvania School Food Service Institute, Continuing Education, The Pennsylvania State University, University Park, Pennsylvania, July 1985.

9 Presenter. Plate presentation. The Pennsylvania School Food Service Association 30th Annual Meeting, Pittsburgh, Pennsylvania, October Participant. Creative product uses for the school lunch program in collaboration with the Pillsbury Corporation. The Pennsylvania School Food Service Institute, Continuing Education, The Pennsylvania State University, University Park, Pennsylvania, July Participant. Chase and Crase simulation models: A demonstration of hospitality simulation models in collaboration with Robert Chase, Cornell University. Council on Hotel, Restaurant and Institutional Education 1987 Annual Conference, Boston, Massachusetts, July Participant. Creative product uses for the school lunch program in collaboration with the Red Star Corporation. The Pennsylvania School Food Service Institute, Continuing Education, The Pennsylvania State University, University Park, Pennsylvania, July Participant. Creative product uses for the school lunch program in collaboration with the General Mills Corporation. The Pennsylvania School Food Service Institute, Continuing Education, The Pennsylvania State University, University Park, Pennsylvania, July Presenter. Garnishing and plate presentation. The Pennsylvania School Food Service Institute, Continuing Education, The Pennsylvania State University, University Park, Pennsylvania, July Presenter. Econometric forecasting models. College of Health and Human Development Research Symposium Poster Session, The Pennsylvania State University, University Park, Pennsylvania, March Presenter. Portion control. The Pennsylvania School Food Service Institute, Continuing Education, The Pennsylvania State University, University Park, Pennsylvania, July Presenter. Techniques for effective decision making in the school lunch program. The Pennsylvania School Food Service Institute, Continuing Education, The Pennsylvania State University, University Park, Pennsylvania, July Presenter. Merchandizing Take the ordinary and usual and make it surprising and unusual. The Pennsylvania School Food Service Institute, Continuing Education, The Pennsylvania State University, University Park, Pennsylvania, July Presenter. Non-verbal leakage cues to deception in consumer complaining behavior. Center for Hospitality, Tourism, and Recreation Research, School of HRRM, The Pennsylvania State University, University Park, Pennsylvania, July Presenter. Garnishing made easy. The Pennsylvania School Food Service Institute, Continuing Education, The Pennsylvania State University, University Park, Pennsylvania, July Presenter. Nutritional knowledge on children s eating habits. Environmental Impact on Children s Eating Habits Conference, Continuing Education, The Pennsylvania State University, University Park, Pennsylvania, March 2000.

10 Presenter. Informed choice in school foodservice. The Pennsylvania School Food Service Institute, Continuing Education, The Pennsylvania State University, University Park, Pennsylvania, July Presenter. Forecasting, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, February Presenter. Marketing, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, January Presenter. Forecasting, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, January Presenter. Strategic Communication, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, December Presenter. Supply Chain Management, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, January Presenter. Forecasting, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, January Presenter. The effects on students of informed choice and nutrition information at point of purchase in high school food service. The Pennsylvania School Food Service Institute, Continuing Education, The Pennsylvania State University, University Park, Pennsylvania, July Presenter. Strategic Communication, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, December Presenter. Supply Chain Management, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, January Presenter. Forecasting, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, January Presenter. Strategic Communication, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, December Presenter. Supply Chain Management, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, January Presenter. Forecasting, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, January Presenter. Supply Chain Management, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, August Presenter. Supply Chain Management, Army Lodging, Management Development, The Pennsylvania State University, University Park, Pennsylvania, August 2008.

11 Cranage, D. A. (2011) Sustainability In the Hospitality Industry, - Kappa Omicron Nu HHD Honor Society, University park, PA. Cranage, D.A. (2011) Teaching Sustainability, The Dean's Office of the Smeal College. University Park, PA. Cranage, D.A. (2011) Sustainability in the Hospitality Industry. School Of Hospitality Technology Advisory Board. University Park, PA. Cranage, D. A & Nyheim, P. (2011) Local foods, farmers and foodservice. Earth Day. University Park, PA. Schaufle, D. & Cranage, D.A. (2011) Canola seed as energy and food. Ag Progress Days, Rock Springs, PA. Cranage, D. A. (2011) teaching Sustainability, Sustainability Benchmarking the University Sustainability Strategic Plan, Shavers Creek, PA. Committee for Cranage, D. A. (2012). Sustainability in Food Service. NACUFS Conference, University Park, PA. March 8, 2012 Bordi, P. L., Cranage, D. A., Small, M. (2012). Child obesity: Nutrition information and food choice in school food service. Metz Culinary Management Conference. Unoversity Park, PA. June 29, Cranage, D. A. (2012). Sustainability and Food Security. Food Safety Team, Penn State Extension, Seminar. University Park, PA July 10, 2012 Cranage, D. A. (2012). Sustainability in Food Service. The Mid-central District Meeting of the PA Family and Consumer Sciences Group. University Park, PA November 3, Cranage, D. A. (2012) Buy fresh, Buy Local. Annual Summer Meeting for the Northeast SARE Administrative Council. University Park, PA July 24, DESCRIPTION OF OUTREACH ACTIVITIES Consulting Cranage, D. A. (consultant). Questionnaire development, data entry and data analysis, Friendlys Corporation, Boston, MA, Cranage, D. A. (consultant). Design of a questionnaire for the study of hotel room demand for the Altoona Convention Center, Lawruk Builder Inc, Altoona, PA, Cranage, D. A. (consultant). Feasibility study of a cyber café in a university setting. Java Vista Corporation, Altoona, PA, 2000.

12 Presentations Cranage D. A. (facilitator). Set up a downtown, economy, extended stay hotel as a learning lab for the undergraduate and graduate classroom for the School of HRRM. Hotel Lewistown, Lewistown, PA, 2000 to Cranage D. A. (facilitator). Set up an economy motel as a learning lab for the undergraduate and graduate classroom for the School of HRRM. Happy Valley Motor Inn, State College, PA, 2000 to Presenter. In-Service Training Program, "Future trends in the hospitality industry. The United States Department of Agriculture, Editorial responsibilities Reviewer, Journal of Hospitality Financial Management Reviewer, International Journal of Forecasting present Reviewer, Journal of Hospitality and Tourism Research 2004-present 2004-present Reviewer, International Journal of Hospitality Management Reviewer, Journal of Travel and Tourism Management 2003 to 2004 Reviewer, Journal of Foodservice Business Research 2004 present Editor, Journal of Foodservice Business Research present Editorial Review Board, Journal of Hospitality and Tourism Technology 2009 present Reviewer, International Journal of Contemporary Hospitality Management Courses Developed In Support Of Outreach-Based Instruction Continuing Education, The Pennsylvania State University. "Garnishing can make food more attractive." Continuing Education, The Pennsylvania State University. "Sanitation and food safety." Continuing Education, The Pennsylvania State University. "Portion control." Continuing Education, The Pennsylvania State University. "Helpful hints for the dietary department."

13 Departmental and/or school committees: College: University: Course Scheduling Committee , 1997-present Accreditation Steering Committee (Co-Chair), Club Managers Association Advisor Foods Labs Committee Penn State Hotel and Restaurant Society Advisor Director's Executive Committee, Hotel Sales and Marketing Advisor 1998-present Café Laura Steering Committee (Chair) Scholarship Committee (Chair), Search Committee for 5 faculty positions, 2000 Le Bec Fin Scholarship Reception Committee 2000 Foodservice Curriculum Committee Graduate Program Brochure Committee School Representative to the College of Business 2000-present Curriculum Subcommittee 2004-present Marriott Endowed Professorship Search Committee International Partnership Committee 2004-present Strategic Planning Committee 2004-present Promotion and Tenure Committee 2007 present Search Committee 2010 to present Graduate Admissions Selection Committee 2010 to present Nominated for the CHHD Graduate Faculty Representative to the Graduate Council, 2000 HRIM Representative to the Health and Human Development Days, 2000 Chair to the College of Health and Human Development Scholarship Committee, College of Health and Human Development Academic Integrity Committee, Chair - College of Health and Human Development Academic Integrity Committee, College of Health and Human Development Curricular Affairs Committee, College of Health and Human Development Sabbatical Selection Committee, 2012 College of Health and Human Development Promotion and Tenure Committee, and Chair, University President s Commission on Racial/Ethnic Diversity (CORED) Chair Elect, University President s Commission on Racial/Ethnic Diversity (CORED)

14 Member, University President s Commission on Racial/Ethnic Diversity (CORED) Chair, University Faculty Senate Libraries Committee Editorial Committee of the Penn State Press, 2004 to 2006 Vice-Chair, University Faculty Senate Libraries Committee University Sustainability Strategic Plan Benchmarking Committee University Council on Sustainability 2010 to present Judge at the 15 th Annual Graduate Research Exhibition, 2000 Judge at the 16 th Annual Graduate Research Exhibition, 2001 Judge at the 19 th Annual Graduate Research Exhibition, 2004 Judge at the 16 th Annual Graduate Research Exhibition, 2006 Judge at the 19 th Annual Graduate Research Exhibition, 2008 Judge at the 21 th Annual Graduate Research Exhibition, 2010 Alternate for the College of HHD to the University Faculty Senate Senator, University Faculty Senate Contributions to the University s programs, at home and abroad, to enhance equal opportunity and cultural diversity Participated in The Society for Minorities in Hospitality National Conference, 1994 Instructor: Hospitality Studies in Switzerland Program, Redesigned the HR&IM 415 gastronomy course to be a course that met the criteria for cultural diversity. OUTREACH SERVICE AS A REPRESENTATIVE OF THE UNIVERSITY Participation in community affairs Penn State Dance Marathon. Assisted with food production in Mateer kitchen to prepare Saturday night dinner for 600 dancers and support people, Service to business and industry Participant in the Darden Restaurant s (Red Lobster, Olive Garden, Smokey Bones, and Bahama Breeze) 6-day faculty internship. Summer 2004

15 Organizer and Supervisor of 5-day student sales blitz with Wyndham Hotel Corporation, Summer 2002 Organizer and Supervisor of 2-day student sales blitz with Shaner Hotel Corporation, Summer 2001 and Fall 2001 Organizer and Supervisor of 4-day student sales blitz with Marriott International Hotel Corporation, Spring 2000, Summer 2000, Spring 2001, and Summer 2001 Judge at the Darden Restaurant s Incorporated (Red Lobster, Olive Garden) Culinary Olympics, 2000 Cranage, D. A. Design of a questionnaire for the study of hotel room demand for the Altoona Convention Center, Lawruk Builder Inc, Altoona, PA, Keiser, J., DeMicco, F. J., and Grimes, R. N. (2000). Contemporary management theory: Controlling and analyzing costs in foodservice operations, 4th ed. Upper Saddle River, N.J.: Prentice Hall. (review was at the request of the authors and publisher, and not for publication) Service to public and private organizations Central Pennsylvania Festival of the Arts - Marketing research advisor School of HRRM Representative for the United Way, Centre County Retired and Senior Volunteer Program (RSVP). Worked with HRIM student volunteers to serve the annual RSVP banquet, Boy Scouts of America, Penn s Woods Council. Cub Master , Scout Master 1993 to present, Merit Badge Counselor for Citizenship in the Community, Citizenship in the Nation, Citizenship in the World, Scholarship, Public Speaking, Family Life, and Disability Services 1998 to present. Food Service consultant to the Penn s Woods Council for the summer program. Services to Government Agencies Instructor. In-Service Training Program, Supply Chain Management. United States Army Lodging, Instructor. In-Service Training Program, Supply Chain Management. United States Army Lodging, Instructor. In-Service Training Program, Performance Analysis. United States Army Lodging, Instructor. In-Service Training Program, Strategic Communications. United States Army Lodging, Instructor. In-Service Training Program, Supply Chain Management. United States Army Lodging, 2008.

16 Instructor. In-Service Training Program, Performance Analysis. United States Army Lodging, Instructor. In-Service Training Program, Strategic Communications. United States Army Lodging, Instructor. In-Service Training Program, Supply Chain Management. United States Army Lodging, Instructor. In-Service Training Program, Performance Analysis. United States Army Lodging, Instructor. In-Service Training Program, Strategic Communications. United States Army Lodging, Instructor. In-Service Training Program, Supply Chain Management. United States Army Lodging, Instructor. In-Service Training Program, Performance Analysis. United States Army Lodging, Instructor. In-Service Training Program, Strategic Communications. United States Army Lodging, Instructor. In-Service Training Program, Performance Analysis. United States Army Lodging, Presenter. Nutrition information at point of sale can increase healthier food selection. Economic Research Service of the United States Department of Agriculture. Washington, D.C., March Instructor. In-Service Training Program, Supply Chain Management. United States Army Lodging, Instructor. In-Service Training Program, Performance Analysis. United States Army Lodging, Instructor. In-Service Training Program, Strategic Communications. United States Army Lodging, Instructor. In-Service Training Program, Strategic Communications. United States Army Lodging, Instructor. In-Service Training Program, Performance Analysis. United States Army Lodging, Instructor. In-Service Training Program, Performance Analysis. United States Army Lodging, Instructor. In-Service Training Program, Services Marketing. United States Army Lodging,

17 2002. Presenter. In-Service Training Program, "Future trends in the hospitality industry. The United States Department of Agriculture, SERVICE TO THE PROFESSION Membership Chair, American Culinary Federation, Blair County Chapter, Discussant, Haring Symposium, American Marketing Association, Indiana University, 1996 Reviewer, International Council on Hotel, Restaurant and Institutional Education Content area - Business analysis models 1992, 1995 Content area - Food service present Content area - Marketing present Invited Moderator, International Council on Hotel, Restaurant and Institutional Education Content Area Foodservice Education 2001, 2004, 2006, 2007 Content Area Distance Learning Classroom Materials 2001, 2004 Content Area Marketing 2001, 2004, 2006, 2007, FUNDED PROJECTS, GRANTS, COMMISSIONS, AND CONTRACTS Dates Title Sponsor Amount Completed 2/ 97 8/97 Recipe development for U.S.D.A. school lunch program U. S. Sugar $20,000 Association Researchers: F. DeMicco and D. Cranage (Co-PI) 5/98-9/98 A consumer profile study: Who is our customer? Hoss s Steak $ 6,000 Researcher: D. Cranage (PI) & Sea House 4/99-8/99 A consumer profile study: A basis for policy decisions Hoss s Steak $ 14,000 & Sea House Researcher: D. Cranage (PI) 11/99-8/00 Informed choice and customer loyalty: College of Health and $ 6,000 A field study Human Development Researchers: D. Cranage (PI), H. Sujan, and G. Godbey

18 1/00 6/00 Environmental Impact on Food Choices and Eating Habits USDA $ 33,139 of School Age Children Researchers: P. Bordi, S. Parks, and D. Cranage (Investigator) 5/00-10/00 Study of hotel room demand for convention attendee Lawruk Builders $12,500 Researcher: D. Cranage (PI) 5/03 5/04 Lincoln Grant - School foodservice-nutritional information- Child Nutrition $2,500 student choice-customer satisfaction and participation Foundation Researchers D. Cranage and M. Conklin (Co-PI) 05/04 5/06 The effect of nutrition information at point of sale on PA Nutrition $15,000 middle school children Education Program Researchers: D.Cranage, M Conklin, and C. Lambert (Co-PI) 8/04 8/06 The effect of nutrition information at point of sale on Dairy Council $15,000 beverage vending in high schools Researchers: D.Cranage, M Conklin, and C. Lambert (Co-PI) 4/06-4/08 The effect of nutrition information at point of sale on ERS/USDA $45,000 middle school children Researchers: D.Cranage, M Conklin, and C. Lambert (Co-PI) 11/07-5/09 Efficiency of self-rationing and implications for young Child Youth $18,000 families financial well-being. and Family Consortium Researchers: D.Cranage, A. Sharma (Co-PI) Current 5/10 6/12 Impact of GO food and nutrition information signage CDC $800,000 on children s eating behaviors. PA Dept. of Health Researchers: P. Bordi (PI), M. Small and D.Cranage 5/10 10/12 Sustainability in the Hospitality Industry Institutes of $43,000 Energy and Environment Researcher: D.Cranage (PI) LIST OF GRANTS AND CONTRACTS FOR IMPROVEMENT OF INSTRUCTION Date Title Sponsor Amount

19 1999 Plan for enhanced learning of practical/applied hotel Vice-Provost and Dean for $3,000 sales and marketing Undergraduate Education Office, Penn State Director: D. Cranage 2000 Plan for enhanced learning of practical/applied hotel Vice-Provost and Dean for $3,000 sales and marketing Undergraduate Education Office, Penn State Director: D. Cranage 2001 Choice importance in customer satisfaction College of Health & $ 700 Human Development Research funds to encourage faculty to engage President s Fund for Research undergraduate students in research Director: D. Cranage Student: N. Glass 2001 Plan for enhanced learning of practical/applied hotel Vice-Provost and Dean for $3,000 sales and marketing Undergraduate Education Office, Penn State Director: D. Cranage 2002 Plan for enhanced learning of practical/applied hotel Vice-Provost and Dean for $3,000 sales and marketing Undergraduate Education Office, Penn State Director: D. Cranage

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