Personal Online Banking Guide. Copyright October 2013, FirstBank

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1 Personal Online Banking Guide

2 Table of Contents Ini al (first me) Login Procedures Pages 1-4 Landing Page Page 5 Balances Page 6 Account History Page 7 Transac on Filter & Summary Page 8 Addi onal Transac onal Informa on Page 9 Quick Transfer Page 9 Export History Page 10 Statements Page 10 View Checks Page 11 Search Page 11 Transfer Pages Pending Transfer Pages Transfer - Transac on Ac vity Pages Bill Payment Page 14 Change Address Page 14 Reorder Checks Page 15 Stop Payment Page 15 Alerts Page 16 Preferences Nicknames Page 16 Order Accounts Page 16 Change Password Page 17 estatements Pages Change Security Se ngs Page 20 Landing Page 20

3 Ini al (first me )Login Screen Sequence for Internet Banking 1. Go to the FirstBank website: Click on Login To Personal Banking Enter your Login ID 2. Enter your temporary Password (password will expire in 14 days) 1

4 IMPORTANT NOTE: If this screen appears you have entered an incorrect Login ID or Password 3. Setup Login Image and Login Phrase 2

5 4. Setup Challenge Ques ons and Answers 5. Change Password - Password must be a minimum of 6 characters and a maximum of 20 characters - Must contain 1 alphabe c (e.g. abc), 1 numeric (e.g. 123), and 1 special (e.g. $!~&+#) character - Cannot reuse your most recent password Reminder: Check this box to remember your computer as long as you are not on a public computer 3

6 6. Internet Banking General Disclaimer Acceptance A er Disclaimer Acceptance, user is on Internet banking Landing Page 4

7 Landing Page The Landing Page is the first screen a er login. From this screen you have access to the Main Naviga on Menu to maneuver within the features of the online banking system. Each Main Naviga on Menu has a Submenu that will appear under the Main Naviga on Menu. A Welcome message will display showing your last login informa on. This message will be present on each page. Main Menu Welcome message Submenu 5

8 Accounts Balances Displays a list of the accounts along with the available and current balance informa on. 6

9 From the Balances screen, you can retrieve account history by clicking on the hyperlinked masked account number (last 4 digits i.e. xxxx1234). The system will display a detailed list of the last 25 transac ons that have occurred on the account. Click Account link Addi onal Transac on History 7

10 Transac on Filter & Summary You can select Transac on Filter by clicking plus (+) sign to search transac ons by a specific date range, type, descrip on and/or amount. Or you can select Transac on Summary to update your balance with unreported deposits and/or withdrawals. Transac on Filter - click plus (+) sign to expand Transac on Summary click plus (+) sign to expand 8

11 On the Balances screen, you can retrieve a quick view of pending transac ons by clicking on the plus sign next to the account number and/or schedule a quick transfer from the selected account. Quick Transfer Pending Items 9

12 Export History The export history feature allows you to export (download) informa on from your bank accounts into either Microso Money (Use the OFC or OFX format), Quicken, QuickBooks (Use the WebConnect or QIF formats), or into a spreadsheet (comma delimited text format). Select the account number from the drop down list, enter the date range for the informa on you would like export, and select the export format by clicking on the circle next to your preferred export format. Click the Submit bu on. Follow the instruc ons that appear on the next screen to transfer the informa on from Internet Banking into your financial so ware. Statements Use the drop down to select the account for which you would like to view a statement. Select the start and ending date, then click Submit. An image of your statement will appear. You have the op on to print a copy for your records. Click the Back link if you would like to perform another search. If you would like to discon nue receiving paper statements, click on the Manage estatement Preferences link at the top of this page to go to a page where you can update your statement delivery method. FirstBank 10

13 View Checks You can view images of the front and back of paid checks. Use the drop down arrow and select the account number. If you know the check number, enter it or leave it blank to see the list of cleared checks available for view (Please note: the list of cleared checks will display history for one month). Search You can search transac ons by entering a range of check numbers, amounts or dates. The system will display all transac ons using the criteria indicated. 11

14 Transfer - Use the drop down to select the "transfer from" and "transfer to" accounts. - Enter the amount of the transfer. - Enter a transfer memo (descrip on will accompany transac on). - Select the transfer date. - Select frequency of transfer - "fixed" (one me) transfer, an unlimited (recurring) transfer or enter a specific end date for the transfer. Once you have entered all the transfer informa on, click the Submit bu on. - Review the transfer details on the following screen and click Confirm if the details are correct. If the details are incorrect, click the Edit bu on to correct the informa on or Cancel to start over. Note: * indicates required fields 12

15 Pending Transfers To cancel a transfer (recurring or future dated only) click on the Tran # link or click Cancel on the far right side of the screen. You may also edit a pending transfer by clicking the Edit tab. Tran # Link Cancel or Edit Transfer Transac on Ac vity Transac on Ac vity displays all transfers processed within the Internet banking system. You can search for a range of dates or amounts. 13

16 Bill Payments For help with Bill Payment ques ons, click on the Help link found within the Bill Payments Tab. Other Services Change of Address No fy the bank of your updated address, phone and/or informa on. Note: * indicates required fields 14

17 Reorder Checks Select the Reorder Checks bu on, choose the appropriate checking account number and click the Submit bu on. It will re- direct to Harland Clarke's website to view past orders or place a new order. You can modify check style and update your shipping address and/or delivery method as well as view the "cart" to get the total for the order. Stop Payment Submit a "wri en" stop payment request to the bank by entering informa on in each required field. To stop payment on a single check, fill in the check number in the "check number to cancel field. To stop payment on a series of checks, click on the link for Mul ple Requests and complete the required fields. If stop- payment request is submi ed from within internet banking, the request is considered a wri en request. The stop payment request shall remain in effect for six months or un l wri en no ce is received to revoke the stop payment order, whichever occurs first. This request may be renewed when the six- month period has expired by submi ng a new stop payment request order. Stop payment charges will be assessed as disclosed in the current fee schedule for the applicable account. Note: * indicates required fields 15

18 Alerts You have the op on to setup two different addresses for Alerts. You can set up balance alerts with a low or high balance "trigger" for any of your accounts. Types of Alerts - Internet Banking Login Error - Password Change - Profile or Address Change - Balance Alerts - Transac onal Alerts Preferences Nicknames Giving accounts a Nickname allows for quick iden fica on. The given account name (nickname) will be used consistently throughout the online banking system. For example, change "Savings Account" to "Vaca on Savings". 16

19 Order Accounts Change the order in which accounts appear. Select the Account checkbox and use the Move Up or Move Down bu ons. Account will move up or down Change Password Change your password any me by selec ng Change Password from the submenu. The password must be a minimum of 6 characters, include le ers, numbers and at least one special character Password requirements 17

20 estatements Choose to receive monthly statements electronically or in paper format. Click on the Edit bu on to choose Go Paperless or Not Go Paperless. Only accounts with full access rights (deposit, withdrawal, transfer, etc) are displayed in the account selec on. A er making a selec on, choose Submit. You must either accept or decline the estatements disclosure and show demonstrable consent by following the instruc ons presented on the next screen. This is to ensure your computer is able to retrieve and view online statements. Note: FirstReward Accounts are NOT eligible to receive paper statements Go Paperless or Don t Go Paperless 18

21 Estatements - Accept or Decline Changes Estatements - Download Confirma on Code, Enter and Submit 19

22 Change Security Se ngs Op on to select a new Login Image and/or change the Login Phrase associated with the image. The Login Image and Phrase is used to iden fy users when a emp ng to login to FirstBank s Online Banking System. Test Landing Page Select the page you want to display when first logging into your account (balance page, transfer page, bill payment, etc). Select the checkbox to the le of the landing page desired se ng and click Save. The landing page choice will be displayed the next me you log in. 20

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