What are your first thoughts when faced with a new change

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "What are your first thoughts when faced with a new change"

Transcription

1 What are your first thoughts when faced with a new change

2 What is change? The concept of change management describes a structured approach to transitions in individual, teams, organization, and societies,that move the target from a current state to a desired state.

3 Change is Global Constant Inevitable Stressful

4 Change Management for an organization For an organization, change management means defining and implementing procedure and / or technologies to deal in the business environment and to profit from changing opportunities.

5 Categories of Change Structure Technology People Authority Work process Attitudes Relationship Work methods Expectation Coordination Equipment Perceptions Span of control Behavior

6 CHANGING IS CHNAGING Revolutionary Changes Transformational Changes Incremental Changes

7 COMPETITION CEOs Who took best advantages of changing in your industry over the past 10 years? Traditional competitors Newcomers Your company? HOW? Executing better or Changing the rules of the game?

8 No Company can escape the need to : Re skill its people Re shape its portfolio Re design its processes Re direct its resources

9 Since changes is disruptive, change Management helps companies to implement projects in a way that addresses people issues that will arise Organization & People Current State Change Management Desired State processes Technology

10 The change management plan should be built upon several key principals that are targeted to meet the identified change management The key principles driving the elements of change management are: Targeted commitment levels Executive ownership Visible, sustained sponsorship Deployment / Implementation support and monitoring Employee Support Post development Preparation

11 Objectives of Organizational Change Changing the behavior of its employees

12 The Change Equation (Beckhard) Vision + Dissatisfaction X 1 st steps > Costs sss Emotional Changing individual behavior requirements both new information and new experience Information + Experience X Perception = Behavior Information about what is happening to the company & me Experience of work doing my work in new ways which reinforce the change and engages me potentially My perception of the organization, its management and my own capability A shift in my behavior and attitudes

13 Resistance is any behaviour that serves to maintain the status quo in the face of pressure to alter that Status Quo Individual Resistance Process HABIT SELF PERCEPTION DEPENDANCE EMOTIONAL BEHAVIOUR

14 We may have had misses in the past Could We Afford any for the Future? So, we must change to achieve THE FUTURE IS NOT WHAT IT USED TO BE!!!

15 How to make change more easily & effectively Be open to what happens Integrate the dark side Serenity, courage & wisdom Getting / giving support

16 Change Agents Manager Staff Aspirants Outside consultant

17 Change Manager must know Organization culture, Leadership values and act in concert with these

18 It must be considered that there is nothing more difficult to carry out, nor more doubtful of success, nor more dangerous to handle, than to initiate a new order of things. -Machiavelli s The Prince

19 04 Step approach Keep in mind when you want to make the change

20 1 st Step Aim for it Clear Vision Aim for a specific goal commitment

21 2 nd Step Expect Bumps Cost Involved when making a change Deal with your fear of change Change is a process

22 3 rd Step Take good care of yourself Focus on something positive Reward yourself along the way Find the support you can get

23 4 th Step Keep track of what you re doing Keeps you focused on the reality You can learn from your setbacks

24 Rate of Change When the rate of change outside exceeds the rate of change inside, the end is in sight.

25 People Support Change when they Relate to the vision Expect personal gain Give input Respect the leader Believe the time is right

26 Model to Manage Change Personal Competence What I see Self Awareness What I do Self Management Social Competence Social Management Relationship Management

27 Self Awareness Ability to accurately perceive your own emotions. Stay aware Be mindful of how one responds to specific situation / people

28 Self Management Stay flexible & positively direct your behavior Managing your emotional reactions to all situations and people

29 Social Awareness Ability to accurately pick up on emotions of other people Understanding what other people are thinking and feeling (even if you don t feel the same way)

30 Relationship Management Management interaction effectively using awareness of own emotion Ensuring clear communication Effective handling of conflict

31 MANAGE CHANGE!! We have to recognize that change is not constant but increasing at an accelerated rate. We must not fear change, but accept it We must encourage others to change & improve in every thing they do

32 GOALS OF ORANISATIONAL CHANGES To get a new product / service accepted in the market Increase the productivity of the people Increase motivation of people to achieve Reduce staff turnover Be socially responsible

33 Coming together is a beginning, staying together is progress, and working together is success. - Henry Ford

34 Change Management Elements Change management is made up 3 equal elements - Change Plan What and Why we want to change - Deployment plan How you will get the unit to change - Implementation Plan How the unit will execute What the unit will do

35 MANAGING CHANGE IN STRATEGY FORMULATION Where do we intend to go? Corporate Objectives When do we plan to arrive? Company Strengths Opportunities Company Threats & Weaknesses Alternative Strategies : The Selected Strategies : How the objective can be reached What should we do?

36 Changing the Face can change Nothing But Facing the Change is Everything Don t complain about others ; Change yourself if you want peace

Quiz: Personal Resilience and Change Readiness

Quiz: Personal Resilience and Change Readiness Quiz: Personal Resilience and Change Readiness Organisations are constantly changing improving processes; introducing new products; implementing new ways of doing business; cutting costs. These all impact

More information

Organizational Behavior and Workplace Safety: Changing Safety Culture. Sue Ann Sarpy, Ph.D. April 14, 2008

Organizational Behavior and Workplace Safety: Changing Safety Culture. Sue Ann Sarpy, Ph.D. April 14, 2008 Organizational Behavior and Workplace Safety: Changing Safety Culture Sue Ann Sarpy, Ph.D. April 14, 2008 Learning Objectives Discuss organizational behavior and its influence on workplace safety Define

More information

Understanding the Dynamics of Change Leadership

Understanding the Dynamics of Change Leadership Understanding the Dynamics of Change Leadership Presented by: Anne Marie Madziak, SOLS OLA Super Conference January 28, 2015 It s imperative that we in libraries get good at change! How organizational

More information

Copyright 2007 Performance Equations. Service Excellence through Customer Experience Management

Copyright 2007 Performance Equations. Service Excellence through Customer Experience Management Excellence through Customer Experience Management Links in the Profit Chain Operating strategy and service delivery systems concept Business results Internal Internal Quality Quality Satisfaction Satisfaction

More information

Change Leadership: A Boot Camp to Drive Organizational Change

Change Leadership: A Boot Camp to Drive Organizational Change Change Leadership: A Boot Camp to Drive Organizational Change Presented by: Rachel Schaming Radiology Ltd. Tucson, AZ 520.705.2889 Email: Rachel.Schaming@radltd.com Your Perceptions of Change What are

More information

ORGANISATIONAL DEVELOPMENT AND CHANGE MANAGEMENT (Burnes, B., 2009)

ORGANISATIONAL DEVELOPMENT AND CHANGE MANAGEMENT (Burnes, B., 2009) ORGANISATIONAL DEVELOPMENT AND CHANGE MANAGEMENT (Burnes, B., 2009) APPROACHES TO CHANGE MANAGEMENT APPROACHES TO CHANGE MANAGEMENT The biggest challenge is: understanding the strategy of the organisation

More information

United Nations. Competencies for the Future and Emotional Intelligence (EI) Competencies

United Nations. Competencies for the Future and Emotional Intelligence (EI) Competencies United Nations Competencies for the Future and Emotional Intelligence (EI) Competencies Contents Introduction What are competencies? Why are they important? How will they be used? How do I acquire them?

More information

Develop «D» Execution & Change Management

Develop «D» Execution & Change Management Develop «D» Execution & Change Management Dr. Abdurrahman Baş Fall 2013 www.abdurrahmanbas.com Contents Three Core Processes of Execution Forces for Change Principles of Change Five Activities Contributing

More information

CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY

CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY SUBSECTIONS Eight Steps of Organizational Team Member Empowerment Creating a New Culture Planning for Teamwork Actions MODULE TIME: 2 hours 15 minutes

More information

ORGANIZATIONAL CHANGE MANAGEMENT. BY Billie G. Blair, Ph.D. President/CEO Leading and Learning, Inc.

ORGANIZATIONAL CHANGE MANAGEMENT. BY Billie G. Blair, Ph.D. President/CEO Leading and Learning, Inc. ORGANIZATIONAL CHANGE MANAGEMENT BY Billie G. Blair, Ph.D. President/CEO Leading and Learning, Inc. A colleague of mine says that people don t mind change and they don t necessarily fear it but that they

More information

CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY

CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY SUBSECTIONS Eight Steps of Change Errors Common in Organizational Change Culture Change Comes Last, Not First Change Strategies Roadmap to a Culture

More information

ACMP Certification Committee. Methods for Demonstrating Competency

ACMP Certification Committee. Methods for Demonstrating Competency ACMP Certification Committee Methods for Demonstrating Competency 6 February 2014 CCMP Assessment of Competency ACMP s Certification Committee recommended a two-part assessment through which CCMP applicants

More information

Chris Bell. Customer Experience Coach. www.customerexperiences.co.nz

Chris Bell. Customer Experience Coach. www.customerexperiences.co.nz Chris Bell Customer Experience Coach Developing Your Unique Customer Experience Introduction As more and more business leaders start to understand what a customer experience strategy is all about and more

More information

Collaborative Change Management: A Systematic Approach

Collaborative Change Management: A Systematic Approach Collaborative Change Management: A Systematic Approach Mitch Javidi North Carolina State University From our first words and steps to the beginnings of our formal education, our journey through grade school,

More information

MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION

MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION PART OF A MODULAR TRAINING RESOURCE Commonwealth of Australia 2015. With the exception of the Commonwealth Coat of Arms and where otherwise noted all material

More information

LEADERSHIP DEVELOPMENT PLAN. Leadership Competencies Leaders Demonstrate Accountability

LEADERSHIP DEVELOPMENT PLAN. Leadership Competencies Leaders Demonstrate Accountability LEADERSHIP DEVELOPMENT PLAN Leadership Competencies Leaders Demonstrate Accountability Strategy and Vision People Development Cuts through complexity and simplifies strategy into specific actions Demonstrates

More information

Mental training. Many pilots having similar flying skills. The winner is the pilot who wins the mental race

Mental training. Many pilots having similar flying skills. The winner is the pilot who wins the mental race Mental training Mental training Many pilots having similar flying skills The winner is the pilot who wins the mental race Pilots: Mental training who are the most motivated to practice who have the greatest

More information

Some Change Definitions Anticipating Change A Useful Model Change Leadership Project and Change Management Key Phases Summary Learnings

Some Change Definitions Anticipating Change A Useful Model Change Leadership Project and Change Management Key Phases Summary Learnings CHANGE MANAGEMENT FOR SPORT LEADERS Jennifer Birch-Jones Alain Rabeau Outline Some Change Definitions Anticipating Change A Useful Model Change Leadership Project and Change Management Key Phases Summary

More information

Introduction The Need For Management Skills And Insight In Human Behaviour. Jurica Kovac

Introduction The Need For Management Skills And Insight In Human Behaviour. Jurica Kovac Introduction The Need For Management Skills And Insight In Human Behaviour Jurica Kovac WATER LEAKAGE CONTROL numerous skills credit: McCormack, 2005 Water losses can be controlled only with comprehensive

More information

THE IMPACT OF EMPLOYEE BEHAVIOUR ON ORGANIZATIONAL PERFORMANCE

THE IMPACT OF EMPLOYEE BEHAVIOUR ON ORGANIZATIONAL PERFORMANCE THE IMPACT OF EMPLOYEE BEHAVIOUR ON ORGANIZATIONAL PERFORMANCE September 2013-0 - Contents 1. Introduction 2. Business Strategy and its Execution 3. Organisational Culture - Employee Behaviour 4. The Challenges

More information

The Leadership Pipeline Ram Charan, Stephen Drotter, and James Noel

The Leadership Pipeline Ram Charan, Stephen Drotter, and James Noel The Big Idea The Leadership Pipeline Ram Charan, Stephen Drotter, and James Noel There is a growing need to develop leaders within many corporations. The demand for leaders greatly outpaces the supply.

More information

Leadership Practices Questionnaire Self Assessment

Leadership Practices Questionnaire Self Assessment Leadership Practices Questionnaire Self Assessment In this survey there are thirty statements about the things that leaders do. The statements all describe behaviours or activities. Please read each statement

More information

Lean Management and Culture Change

Lean Management and Culture Change Lean Management and Culture Change Mike Halstead VP Operations Eastern Division Quorum Health Resources Starbucks Video 2 Why Adopt Process Improvement in Healthcare? Cost of Care Increasing $ Inpatient

More information

A CHANGE MANAGEMENT STRATEGY FOR YOUR ERP PROJECT

A CHANGE MANAGEMENT STRATEGY FOR YOUR ERP PROJECT A CHANGE MANAGEMENT STRATEGY FOR YOUR ERP PROJECT Contents Executive Summary Introduction: Change is Easy, Transition is Hard Effectively Managing Change: An Equation Initiating/Sustaining Change Core

More information

Strategic Leadership and

Strategic Leadership and Chapter 11 Strategic Leadership and Change Management Chapter 11 Learning Outcomes Discuss the role of strategic leadership in the strategic management process. Describe the relevance of analyzing the

More information

Managing Strategic Change

Managing Strategic Change Cotton Consult Managing Strategic Change Presentation to AIBB October 13th 2012 Melbourne 1 Managing Strategic Change Agenda External Environment Industry Dynamics External Competitors Customers Analysis

More information

Change Management A 50K Foot View

Change Management A 50K Foot View February, 2012 Change Management A 50K Foot View Image Area Jane Behrends Director of Change Management Walmart International Change Management Moving people from where they are today to where the business

More information

GROUP BEHAVIOUR. Dr. M. Thenmozhi Professor Department of Management Studies. Indian Institute of Technology Madras

GROUP BEHAVIOUR. Dr. M. Thenmozhi Professor Department of Management Studies. Indian Institute of Technology Madras GROUP BEHAVIOUR Dr. M. Thenmozhi Professor Department of Management Studies Chennai 600 036 E-mail: mtm@iitm.ac.in Group Behaviour INTRODUCTION TO GROUP BEHAVIOUR What are Groups? Two or more individuals,

More information

Change Management. Prepared for the U.S. Department of State Digital Video Conference for New Zealand Institute of Management, 18 June 2004

Change Management. Prepared for the U.S. Department of State Digital Video Conference for New Zealand Institute of Management, 18 June 2004 Change Management Prepared for the U.S. Department of State Digital Video Conference for New Zealand Institute of Management, 18 June 2004 Jeff Hiatt Founder, Change Management Learning Center and author

More information

RPS / Health Education South London Leadership Programme Briefing

RPS / Health Education South London Leadership Programme Briefing RPS / Health Education South London Leadership Programme Briefing The Leadership Development Programme is developed specifically for the RPS / Health Education South London, by the CIPD to help develop

More information

MSU LEAD (Leadership Excellence and Development) Competency Model

MSU LEAD (Leadership Excellence and Development) Competency Model Reference #1 MSU LEAD (Leadership Excellence and Development) Competency Model Leadership Behavior Categories (pages 2-4) A. Thinking strategically/visionary B. Leading change C. Communicating D. Building

More information

Organizational Change: Managing the Human Side

Organizational Change: Managing the Human Side Organizational Change: Managing the Human Side Based on findings from the American Productivity & Quality Center s 1997 Organizational Change consortium benchmarking study Changing Regulatory or Legal

More information

MKT 442 Marketing Management Strategic Planning and Marketing Management Process. The Strategic Planning Process

MKT 442 Marketing Management Strategic Planning and Marketing Management Process. The Strategic Planning Process MKT 442 Marketing Management Strategic Planning and Marketing Management Process The Marketing Concept An organization should seek to make a profit by serving the needs of customers The purpose of the

More information

These Paradigm Shift within the Successful Change Management

These Paradigm Shift within the Successful Change Management These Paradigm Shift within the Successful Change Management Andrea TAKÁCS Istvan Szechenyi University, Doctoral School of Regional-and Economic Sciencesepartment andrea.takacs23@gmail.com In a change

More information

Goal Setting. Your role as the coach is to develop and maintain an effective coaching plan with the client. You are there to

Goal Setting. Your role as the coach is to develop and maintain an effective coaching plan with the client. You are there to Goal Setting Your role as the coach is to develop and maintain an effective coaching plan with the client. You are there to Brainstorm with the client to define actions that will enable the client to demonstrate,

More information

Leadership and Culture: Enabling successful technology uptake and sustainability across the innovation pipeline

Leadership and Culture: Enabling successful technology uptake and sustainability across the innovation pipeline Leadership and Culture: Enabling successful technology uptake and sustainability across the innovation pipeline Julian Dolby Partner, Strategy and Operations Consulting Deloitte Change drivers within the

More information

Wise Mind: Experiencing Integration & Intuition

Wise Mind: Experiencing Integration & Intuition Wise Mind: Experiencing Integration & Intuition Dialectical Behavioral Therapy (DBT) assumes that you are capable of experiencing wisdom in your life or achieving Wise Mind. You will develop Wise Mind

More information

SEARCH PROFILE. Executive Director Policy, Planning and Legislative Services. Alberta Seniors and Housing. Executive Manager I

SEARCH PROFILE. Executive Director Policy, Planning and Legislative Services. Alberta Seniors and Housing. Executive Manager I SEARCH PROFILE Executive Director Policy, Planning and Legislative Services Alberta Seniors and Housing Executive Manager I Salary Range: $125,318 - $164,691 ($4,801.47 $6,310.03 bi-weekly) Limited Competition

More information

Strong Brands, Profitable Brands: How Greater Alignment with Ideals Leads to Best Results

Strong Brands, Profitable Brands: How Greater Alignment with Ideals Leads to Best Results Insights&Trends I42/2014 Metrics Strong Brands, Profitable Brands: Estimation of a brand s value and its contribution to business has always been considered the main challenge in measuring intangible assets.

More information

Principles of IT Governance

Principles of IT Governance Principles of IT Governance Governance of enterprise IT focuses on delivering services to support top line growth while moving operational savings to the bottom line. The management of IT services has

More information

Organization development strategy

Organization development strategy 132 11 Organization development strategy ORGANIZATION DEVELOPMENT DEFINED Organization development (OD) is defined by Cummins and Worley (2005) as the system wide application and transfer of behavioural

More information

Motivating Staff During Innovative Change Beat the Pain/Reap the Gain

Motivating Staff During Innovative Change Beat the Pain/Reap the Gain Motivating Staff During Innovative Change Beat the Pain/Reap the Gain Senate Productivity and Quality Award for Virginia Forum for Excellence Sept 11, 2012 Presented by: Demetrius Wilson, TSI and Martin

More information

HOW A PMO WAS BUILT in a Company where PMO was a dirty word. By Amy Martin, Head of Aon Hewitt s Enterprise Program Management Office May 5, 2016

HOW A PMO WAS BUILT in a Company where PMO was a dirty word. By Amy Martin, Head of Aon Hewitt s Enterprise Program Management Office May 5, 2016 HOW A PMO WAS BUILT in a Company where PMO was a dirty word By Amy Martin, Head of Aon Hewitt s Enterprise Program Management Office May 5, 2016 1 A Shared Vision through the discipline of project management

More information

Customer Experience Outlines

Customer Experience Outlines Customer Experience Outlines Professional Persuasive Language Customer satisfaction is a feeling and a perception. The consummate professional manages perception so that the customer always feels cared

More information

Cultural Analytics: Assessing Readiness for Shared Services. By Kathryn Kienast and Robin Rudy

Cultural Analytics: Assessing Readiness for Shared Services. By Kathryn Kienast and Robin Rudy Cultural Analytics: Assessing Readiness for Shared Services By Kathryn Kienast and Robin Rudy Table of Contents The Challenge.... 2 Measuring Organizational Culture and Readiness for Change.... 5 The

More information

CHANGE MANAGEMENT IN ORGANIZATION BASED ON APMG CHANGE MANAGEMENT METHODOLOGY

CHANGE MANAGEMENT IN ORGANIZATION BASED ON APMG CHANGE MANAGEMENT METHODOLOGY CHANGE MANAGEMENT IN ORGANIZATION BASED ON APMG CHANGE MANAGEMENT METHODOLOGY Emil Bukłaha, PhD ebukla@sgh.waw.pl Warsaw School of Economics, Poland Abstract The article will refer to the description of

More information

Change Management Through Workforce Development. Caroline Walker Regional Training Consultant

Change Management Through Workforce Development. Caroline Walker Regional Training Consultant Change Management Through Workforce Development Caroline Walker Regional Training Consultant Please stand up and introduce yourself to someone near you. Please share with them who you and what you do.

More information

The 7 Deadly Sins of Running a Business

The 7 Deadly Sins of Running a Business The 7 Deadly Sins of Running a Business ( and how not to let your human nature get in the way of growing your business ) presented by: Debra Thompson, President & CEO Strategy Solutions exists to create

More information

How Great Leaders Drive Results Through Employee Engagement

How Great Leaders Drive Results Through Employee Engagement How Great Leaders Drive Results Through Employee Engagement point of view There are only three measurements that tell you nearly everything you need to know about your organization s overall performance:

More information

AHMED BIN MOHAMED MILITARY COLLEGE DESCRIPTION OF THE COURSES OFFERED IN THE BACHELOR DEGREE IN THE BUSINESS ADMINISTRATION CURRICULUM

AHMED BIN MOHAMED MILITARY COLLEGE DESCRIPTION OF THE COURSES OFFERED IN THE BACHELOR DEGREE IN THE BUSINESS ADMINISTRATION CURRICULUM AHMED BIN MOHAMED MILITARY COLLEGE DESCRIPTION OF THE COURSES OFFERED IN THE BACHELOR DEGREE IN THE BUSINESS ADMINISTRATION CURRICULUM Course Code 2503101 Course Name Principles of Management Prerequisite

More information

Global Account Management for Sales Organization in Multinational Companies *

Global Account Management for Sales Organization in Multinational Companies * Global Account Management for Sales Organization in Multinational Companies * Tino Canegrati ** Abstract A Global Company is not just a Multinational Company, but on top it has developed an organizational

More information

CHANGE MANAGEMENT HOW TO ACHIEVE A CULTURE OF SAFETY

CHANGE MANAGEMENT HOW TO ACHIEVE A CULTURE OF SAFETY CHANGE MANAGEMENT HOW TO ACHIEVE A CULTURE OF SAFETY Change Objectives Identify the Eight Steps of Change using Kotter s Model for change within your organization Discuss other change management models

More information

Sample Report: ESCI: EMOTIONAL & SOCIAL COMPETENCY INVENTORY

Sample Report: ESCI: EMOTIONAL & SOCIAL COMPETENCY INVENTORY Sample Report: ESCI: EMOTIONAL & SOCIAL COMPETENCY INVENTORY All Rights Reserved The Hay Group IMPORTANT NOTE: The information provided in the following pages is provided for reference only. The material

More information

point of view The Customer Experience: People Make the Difference What Is an Exceptional Customer Experience? Why the Customer Experience Matters

point of view The Customer Experience: People Make the Difference What Is an Exceptional Customer Experience? Why the Customer Experience Matters The Experience: People Make the Difference You cannot generate superior long-term profits unless you achieve superior customer loyalty. Moreover, the increased speed of change, the need for flexibility

More information

Diversity: Quotes. Diversity: Quotes. Diversity: Quotes. Diversity: Quotes. People don t get along because they fear each other.

Diversity: Quotes. Diversity: Quotes. Diversity: Quotes. Diversity: Quotes. People don t get along because they fear each other. Diversity: Quotes Diversity: Quotes If you have come to help me, you are wasting your time. But if you have come, because you understand that your liberation is bound up with mine, then let us work together.

More information

Agenda Grundfos in Brief Leadership Vision Setting direction Being followed Improving Leadership

Agenda Grundfos in Brief Leadership Vision Setting direction Being followed Improving Leadership Leadership Agenda Grundfos in Brief Leadership Vision Setting direction Being followed Improving Leadership Grundfos in Brief Yearly production of more than 16 mio. pumps Founded in 1945 by Poul Due Jensen

More information

Article on Change Management vs. Behavioural Change Management By Jonathan Gardner. Where change management fails and what to do about it?

Article on Change Management vs. Behavioural Change Management By Jonathan Gardner. Where change management fails and what to do about it? Article on Change Management vs. Behavioural Change Management By Jonathan Gardner Where change management fails and what to do about it? Change Management : one of the buzzwords of our time. But what

More information

Executive Leadership MBA Course Descriptions

Executive Leadership MBA Course Descriptions Executive Leadership MBA Course Descriptions MBA 608: Interpersonal Leadership and Managing Organizational Behavior (3 credits) This course provides rising stars learning opportunities to take the next

More information

The Engineers Canada Leader

The Engineers Canada Leader The Engineers Canada Leader Executive Summary Engineers Canada exists to provide national support and leadership on behalf of engineering regulators to promote and maintain the interests, honour, and integrity

More information

Performance Management

Performance Management Performance Management Objectives Provide information on: 2013 performance management process Goal setting, alignment and competencies New Ratings Next Steps 2 Performance Management Goals Aligning our

More information

NHS Fife Department of Psychology. Domestic Abuse. Help moodcafe.co.uk

NHS Fife Department of Psychology. Domestic Abuse. Help moodcafe.co.uk NHS Fife Department of Psychology Domestic Abuse Help Yourself @ moodcafe.co.uk Keeping yourself and your family (children) safe. It is important to understand that you are not to blame for the abuse you

More information

The CEO Checklist: How Savvy Entrepreneurs Excel. Presented by Rich Russakoff for EO Raleigh-Durham Chapter

The CEO Checklist: How Savvy Entrepreneurs Excel. Presented by Rich Russakoff for EO Raleigh-Durham Chapter The CEO Checklist: How Savvy Entrepreneurs Excel Presented by Rich Russakoff for EO Raleigh-Durham Chapter Thank you to our generous sponsors! My mission and greatest successes come from leading others

More information

Career Planning and Development - EL4222

Career Planning and Development - EL4222 Exploring Careers Introduction to Work Defining Work Differentiate between a job, a career, and an occupation. Determine how career plans are affected by skills, interests, and preferred lifestyle. Examine

More information

CHANGE MANAGEMENT FUNDAMENTALS An Introduction to Managing Change

CHANGE MANAGEMENT FUNDAMENTALS An Introduction to Managing Change CORPORATE LEADERSHIP COUNCIL JUNE 2008 CHANGE MANAGEMENT FUNDAMENTALS An Introduction to Managing Change CORPORATE LEADERSHIP COUNCIL PAGE 2 TABLE OF CONTENTS Definitions of Change Management...Page 3

More information

Manage Conflict and Improve Relationships. Sara Burks Managing Director, Adaptis Limited

Manage Conflict and Improve Relationships. Sara Burks Managing Director, Adaptis Limited Manage Conflict and Improve Relationships Sara Burks Managing Director, Adaptis Limited Rational Intelligence How can I solve this problem with the resources at my disposal? Emotional Intelligence How

More information

Planning Change in the Workplace

Planning Change in the Workplace ILM Level 3 Leadership and Management Planning Change in the Workplace Unit Code: QCF 8600-302 Introductions 2 Unit Aim To be able to plan change in an organisation as required by a practising or potential

More information

Strategic Key Account Management

Strategic Key Account Management Strategic Key Account Management Page 1 How Economic and Technological Changes Have Made Key Account Management a Strategic Imperative In the 1970s, companies like Xerox and IBM started to address their

More information

Executive Leadership MBA Course Descriptions

Executive Leadership MBA Course Descriptions Executive Leadership MBA Course Descriptions MBA 608: Interpersonal Leadership and Managing Organizational Behavior (3 credits) This course provides rising stars learning opportunities to take the next

More information

Team working. & Interpersonal Skills. Overview

Team working. & Interpersonal Skills. Overview Team working & Interpersonal Skills Overview COMMUNICATION SKILLS, INTERPERSONAL RELATIONS AND TEAM BUILDING 1 The workforce is continuously facing challenges from pressure of workload, working with groups/teams/stakeholders

More information

Strategic Business Leadership. Strategic planning designed with small and mid-sized businesses in mind

Strategic Business Leadership. Strategic planning designed with small and mid-sized businesses in mind Strategic Business Leadership Strategic planning designed with small and mid-sized businesses in mind Table of Contents Strategic Planning: What is it?...3 Strategic Planning: Why Do It?...3 Successful

More information

whatmakesagoodleader.com

whatmakesagoodleader.com Table of Contents (Click headings to Navigate) 1. Executive Summary...3 1.1. Preferred Option...3 1.2. Alternatively...3 2. Analysis...4 2.1. Vision / Mission Analysis...4 2.2. Objectives...4 2.3. Macro

More information

Presentation. Introduction Basic Leadership Styles Other Leadership Styles Conclusion

Presentation. Introduction Basic Leadership Styles Other Leadership Styles Conclusion Leadership Styles Presentation Introduction Basic Leadership Styles Other Leadership Styles Conclusion Introduction A groom spent days in combing and rubbing down his horse, But stole oats and sold them

More information

MLLS. 360 Degree Feedback E R & P M N A T I O N A L C A L L C E N T R E - F 2 0 0 6

MLLS. 360 Degree Feedback E R & P M N A T I O N A L C A L L C E N T R E - F 2 0 0 6 MLLS 360 Degree Feedback Components of 360 Feedback Manager my direct manager. Peers my peer group. Direct Reports my direct reports. 2 Managerial Leadership Model SELF OTHERS BUSINESS 3 Direct Reports

More information

Transformational Leadership: How Do We Get There?

Transformational Leadership: How Do We Get There? Introduction Transformational Leadership: How Do We Get There? Dr. Rhonda Pennings, Dean of Arts & Science/Business and Health, Northwest Iowa Community College The word transform, derived from the Latin

More information

Change Management. Lara Fox E-Rostering Project Manager

Change Management. Lara Fox E-Rostering Project Manager Change Management Lara Fox E-Rostering Project Manager What is change management? Change management is a structured approach to transitioning individuals, teams, and organizations from a current state

More information

Conflict Management In Health Care

Conflict Management In Health Care Conflict Management In Health Care Pat F. Bass III, M.D., M.S. Gregg M. Talente, M.D., M.S. Jo Ann Wood, M.D., M.S. Conflict: A Definition Conflict is an expressed struggle between at least two interdependent

More information

Notes from With Winning in Mind by Lanny Bassham Mental Management System

Notes from With Winning in Mind by Lanny Bassham Mental Management System Notes from With Winning in Mind by Lanny Bassham Mental Management System 95% of all winning is done by only 5% of the participants. Winners are convinced and EXPECT TO WIN! Performance is 90% mental.

More information

2015 Pacesetters Kari Desai

2015 Pacesetters Kari Desai 2015 Pacesetters Kari Desai, Corporate Vice President, has honed strong work habits that help her achieve her goals, especially during her five years at New York Life. I'm very list oriented for both my

More information

Organizational Change: Case Study of General Motors

Organizational Change: Case Study of General Motors ASEE 2014 Zone I Conference, April 3-5, 2014, University of Bridgeport, Bridgpeort, CT, USA. Organizational Change: Case Study of General Motors Muhammad Aliuddin Khan Department of Economics, University

More information

Creating Exceptional Customer Service

Creating Exceptional Customer Service Creating Exceptional Customer Service Tim Maples - Inova Group Chris Wrathall City Care Ltd Why Bother? The Value of Exceptional Customer Service The Cost of Poor Customer service How many customers do

More information

African Leadership in ICT The Leadership Toolbox 360 - Review

African Leadership in ICT The Leadership Toolbox 360 - Review African Leadership in ICT The Leadership Toolbox 360 - Review www.gesci.org Session Objectives To present an overview 360-degree feedback tool for assessing leadership behaviour and competency To promote

More information

Work Related Stress - Information for Managers / Supervisors

Work Related Stress - Information for Managers / Supervisors Work Related Stress - Information for Managers / Supervisors What is Stress? The Health and Safety Executive have defined stress as:- 'The adverse reaction people have to excessive pressure or other types

More information

Change Management: Increasing Your Odds for Success March 4, 2016

Change Management: Increasing Your Odds for Success March 4, 2016 Change Management: Increasing Your Odds for Success March 4, 2016 Larry Dux, CPHIMS, FHIMSS, DSHS. Director of Patient Care Informatics & Process Improvement, Froedtert Health and The Medical College of

More information

The Essential Guide to: Risk Post IPO

The Essential Guide to: Risk Post IPO S TRATEGIC M ARKETS G ROWTH The Essential Guide to: Risk Post IPO Embracing risk for reward Introduction So you ve made it you have taken your business public. It s been a rollercoaster ride and you have

More information

KEY CONCEPTS AND IDEAS

KEY CONCEPTS AND IDEAS LEAD SELF The domain of the LEADS in a Caring Environment leadership capability framework, consists of four capabilities: a leader (1) Is Self-Aware, (2) Manages Self, (3) Develops Self, and (4) Demonstrates

More information

BIM pilot Getting Started Guide. next

BIM pilot Getting Started Guide. next BIM pilot Getting Started Guide Moving to BIM can seem like a daunting task. This guide provides a simple framework that helps you start putting BIM into practice in your organisation. Successful implementation

More information

Ayers Institute Leadership Resources: PSEL Alignment

Ayers Institute Leadership Resources: PSEL Alignment Professional Standards for al Leaders Standard 1: Mission, Vision, and Core Values Effective educational leaders develop, advocate, and enact a shared mission, vision, and core values of high-quality education

More information

CPD an emotional rollercoaster

CPD an emotional rollercoaster CPD an emotional rollercoaster Aims: To raise awareness of the emotional aspects of change management (which are often ignored) and to introduce Fisher s transition curve to describe how mandatory CPD

More information

OVERCOME THE ENEMY WITHIN

OVERCOME THE ENEMY WITHIN OVERCOME THE ENEMY WITHIN Years of working with people from various areas has taught me that the biggest obstacle to success is not typically the individual's ability or potential but rather their self-imposed

More information

Bachelor s Degree Programme in International Sales and Marketing Professionsbachelor i international handel og markedsføring

Bachelor s Degree Programme in International Sales and Marketing Professionsbachelor i international handel og markedsføring Joint curriculum August 2014 Bachelor s Degree Programme in International Sales and Marketing Professionsbachelor i international handel og markedsføring Part 1: Common Part 1. PROGRAMME CONTENT... 2 1.1.

More information

YOUR PERSONAL STRESS MANAGEMENT PLAN

YOUR PERSONAL STRESS MANAGEMENT PLAN YOUR PERSONAL STRESS MANAGEMENT PLAN Each of us handles stress differently, so each of us needs to develop our own personal stress management plan. Below, is a template to help you reduce the stresses

More information

Organizational Change Management Workshop Introduction

Organizational Change Management Workshop Introduction Organizational Change Management Workshop Introduction ICGFM May 19 23, 2014 Richard Hudson Evans Incorporated Jim Wright Evans Incorporated Doug Hadden FreeBalance 1 What is Change Management? The process

More information

Mentee Assessment of Mentor s Leadership Skills Worksheet

Mentee Assessment of Mentor s Leadership Skills Worksheet Mentee Assessment of Mentor s Leadership Skills Worksheet This assessment form is designed to assist in the evaluation of the Peer Mentoring Program against specific leadership competencies. These competencies

More information

V1.0. Business. Specimen Assessment Material AS-level Paper 1 7131/1 Mark scheme. June 2014. Version 2.0

V1.0. Business. Specimen Assessment Material AS-level Paper 1 7131/1 Mark scheme. June 2014. Version 2.0 V1.0 AS Business Specimen Assessment Material AS-level Paper 1 7131/1 Mark scheme June 2014 Version 2.0 Mark schemes are prepared by the Principal Examiner and considered, together with the relevant questions,

More information

CHAPTER 11 INTERNATIONAL STRATEGY AND ORGANIZATION

CHAPTER 11 INTERNATIONAL STRATEGY AND ORGANIZATION CHAPTER 11 INTERNATIONAL STRATEGY AND ORGANIZATION LEARNING OBJECTIVES: 1. Explain the stages of identification and analysis that precede strategy selection. 2. Identify the two international strategies

More information

COMMUNICATION KNOWLEDGE LEADERSHIP PROFESSIONALISM BUSINESS SKILLS. Nurse Executive Competencies: System CNE

COMMUNICATION KNOWLEDGE LEADERSHIP PROFESSIONALISM BUSINESS SKILLS. Nurse Executive Competencies: System CNE COMMUNICATION KNOWLEDGE LEADERSHIP PROFESSIONALISM BUSINESS SKILLS Nurse Executive Competencies: System CNE OVERVIEW The system CNO role is primarily accountable for systemwide leadership. This role has

More information

ACM Department Courses

ACM Department Courses ACM Department Courses Management and Organization Department Ramon V. del Rosario College of Business De La Salle University 2011 ACM-P003-3 Page 0 1.0 COURSE OVERVIEW 1.1 Business Organization (BUSORGA).

More information

When Change Goes Wrong

When Change Goes Wrong When Change Goes Wrong T he financial cost of ineffectively managing change cannot be overlooked, especially in the current economic climate. Change is not the exception now days, but an ongoing inevitable

More information

PEOPLE INVOLVEMENT AND THEIR COMPETENCE IN QUALITY MANAGEMENT SYSTEMS * Jarmila ŠALGOVIČOVÁ, Matej BÍLÝ

PEOPLE INVOLVEMENT AND THEIR COMPETENCE IN QUALITY MANAGEMENT SYSTEMS * Jarmila ŠALGOVIČOVÁ, Matej BÍLÝ PEOPLE INVOLVEMENT AND THEIR COMPETENCE IN QUALITY MANAGEMENT SYSTEMS * Jarmila ŠALGOVIČOVÁ, Matej BÍLÝ Authors: Workplace: Assoc. Prof. Jarmila Šalgovičová, PhD., Prof. Matej Bílý, DrSC.* Institute of

More information

The HR Manager s Ultimate Guide To Outplacement

The HR Manager s Ultimate Guide To Outplacement PRACTICAL GUIDE SERIES The HR Manager s Ultimate Guide To Outplacement Know The Pitfalls Of Change And How To Avoid Them Tel: 08452 60 90 40 www.hda.co.uk info@hda.co.uk In an uncertain UK and international

More information