Hosted IP Phone System End User CommPortal User Guide (Polycom)

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1 Log into the End User CommPortal Open Internet browser (e.g., Internet Explorer) Browse to Enter the following: Number: end user s 10-digit phone number Password: initial password provided by POPP Click [Login] Hosted IP Phone System POPP.com, Inc. All rights reserved. Service or POPP Page 1 of 11 4/14/16

2 Change Password Click [Settings] Click [change] next to Account Password Current Password: enter your current password New Password: enter your new password (must contain one letter, one number, and one special character) Confirm New Password: enter your new password Click [Confirm] to save POPP.com, Inc. All rights reserved. Service or POPP Page 2 of 11 4/14/16

3 Click to Dial Click the Call button Make a call to: enter the 10-digit phone number to call, type a name, or select from drop-down From: leave this field set to [My Phone] to call from your desk telephone or click [Change] and enter a [10-digit phone number] to place the call from (home phone, cell phone, etc.). Click [Dial] to initiate the call. The telephone you are calling from will ring (desk telephone, home phone, cell phone, etc.). Answer the telephone and the call will be placed to the destination phone number. Example: Use your home phone to make a call using your desk telephone phone number. POPP.com, Inc. All rights reserved. Service or POPP Page 3 of 11 4/14/16

4 Change Telephone Button Programming Click [Settings] Click [set keys] Click [Edit] Click [Programmable Keys Line] (or click on the line keys on the telephone) to configure a line key button: o A list of keys ( Key 1, Key 2, etc.) will appear below. The key numbers listed correspond to the line key buttons on the telephone as follows: Polycom VVX 310: Key 1 telephone Key 4 Key 2 display Key 5 Key 3 Key 6 Polycom VVX 410: Key 1 telephone Key 7 Key 2 display Key 8 Key 3 Key 9 Key 4 Key 10 Key 5 Key 11 Key 6 Key 12 Polycom VVX 500: 1-4 keys programmed: 5-8 keys programmed: 9-12 keys programmed: Key 1 telephone Key 1 Key 5 Key 1 Key 5 Key 9 Key 2 display Key 2 Key 6 Key 2 Key 6 Key 10 Key 3 Key 3 Key 7 Key 3 Key 7 Key 11 Key 4 Key 4 Key 8 Key 4 Key 8 Key 12 POPP.com, Inc. All rights reserved. Service or POPP Page 4 of 11 4/14/16

5 Click [Programmable Keys Bottom] (or click on the softkeys on the telephone) to configure a softkey button: o A list of keys ( Key 1, Key 2, etc.) will appear below. The key numbers listed correspond to the softkey buttons on the telephone as follows: Polycom VVX 310, VVX 410, and VVX 500: telephone display Key1 Key 2 Key 3 Key 4 More* *[More] softkey displays when five or more softkeys are programmed Click on the [Key #] to be configured and complete the following fields: o o Soft key action: select the desired function Enter/select the following (if applicable): Number: enter 10-digit phone number Park orbit: select park orbit Extension: enter 4-digit extension Line: select line o Label: enter a label to appear on the phone display Character limits for each telephone model are: Polycom VVX 310 and VVX 410: Line Keys: up to 13 characters (if no spaces) Softkeys: up to 10 characters (if no spaces) Polycom VVX 500: varies based on the number of line key/softkey buttons programmed Click [Save changes] to save or [Discard changes] + [Discard] to cancel Reboot your telephone: On your telephone, press [Home] button + [Settings] + [Basic] + [Update Configuration] + [Yes] and wait up to five minutes for the telephone to learn its new configuration Click [close] when finished POPP.com, Inc. All rights reserved. Service or POPP Page 5 of 11 4/14/16

6 Log In/Out of a Multi Line Hunt Group (MLHG) Select [Groups] from the task bar Select the MLHG you wish to log in/out of from the Group Membership window Information for the group displays, including the total number of lines in the group, and your line s current status. To change status, select the [Login] or [Logout] link. Note: Line must be enabled for Log In/Out by the business group administrator POPP.com, Inc. All rights reserved. Service or POPP Page 6 of 11 4/14/16

7 View and Change Address (for Voice Mail to and/or Fax to ) Click [Settings] Click [Messages] To Delete an Address: Click [remove] Click [Apply] to save To Edit an Address: Click [edit] Enter address Click [Add] Click [Apply] to save To Add an Address: Click [add an address] (maximum 20 s) Enter address Click [Add] to save Click [Apply] to save Forwarding Voic s and/or Faxes to Forward messages and faxes as s: check this box Click on the [Voic s] or [Faxes] check box next to the desired Click [Apply] to save Leave Original in Inbox: When box is checked, a copy of each voice mail and fax (if applicable) is saved in messages Note: Delete copies of faxes periodically to avoid exceeding the maximum number of messages. When box is not checked, voic s and faxes are not saved in messages and are delivered via only POPP.com, Inc. All rights reserved. Service or POPP Page 7 of 11 4/14/16

8 Download Call Logs Click [Messages & Calls] Click [Missed] Click [Export] Check/Uncheck the boxes next to [Received], [Missed], [Dialed], and [Rejected] so that only the Lists that you want to export are selected. Click [Export] to download the.csv file Click [Open] to view the call log file in MS Excel or [Save] to save Note: For dialed calls, only records of the last 10 calls are available for export. For missed, received and rejected calls, records of the last 60 days of calls (up to a maximum of 500 calls across all types) are available for export. POPP.com, Inc. All rights reserved. Service or POPP Page 8 of 11 4/14/16

9 Call Manager Standard View and Change Call Manager Settings Click [Call Manager] Forward All Calls Click [Forwarding] Check [Forward Calls Immediately] box Forward calls to: enter [10-digit phone number] to forward all calls to Click [Apply] to save POPP.com, Inc. All rights reserved. Service or POPP Page 9 of 11 4/14/16

10 Forward Calls if You Do Not Answer or When Your Line is Busy Click [Busy/No Answer] Hosted IP Phone System To forward calls to the same phone number when you do not answer and when your line is busy: o Leave the [Use same call forwarding configuration for both services] box checked o Check the [Forward calls if you do not answer] box o Forward calls to: enter [10-digit phone number] to forward calls to if you do not answer or if your line is busy o Forward unanswered call after: enter [# of seconds] you would like your line to ring before forwarding to the designated number (1 ring = approximately 6 seconds) Note: Number of seconds must be fewer than the number of seconds before incoming calls are forwarded to voice mail (see Messages tab for number of seconds before incoming calls are forwarded to voice mail) o Click [Apply] to save To forward calls when you do not answer: o Uncheck the [Use same call forwarding configuration for both services] box o Check the [Forward calls if you do not answer] box o Forward calls to: enter [10-digit phone number] to forward calls to if you do not answer o Forward unanswered call after: enter [# of seconds] you would like your line to ring before forwarding to the designated number (1 ring = approximately 6 seconds) Note: Number of seconds must be fewer than the number of seconds before incoming calls are forwarded to voice mail (see Messages tab for number of seconds before incoming calls are forwarded to voice mail) o Click [Apply] to save POPP.com, Inc. All rights reserved. Service or POPP Page 10 of 11 4/14/16

11 To forward calls when your line is busy: o Uncheck the [Use same call forwarding configuration for both services] box o Check the [Forward calls if your line is busy] box o Forward calls to: enter [10-digit phone number] to forward calls to if your line is busy o Click [Apply] to save Hosted IP Phone System For additional training and support: Visit Support Hosted IP Phone System Resources for User Guides and Reference Manuals Call POPP Communications at POPP.com, Inc. All rights reserved. Service or POPP Page 11 of 11 4/14/16

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